星级酒店客房部工作人员常用英语
酒店员工必备英语100句（共5篇）
酒店员工必备英语100句（共5篇）第一篇：酒店员工必备英语100句酒店员工必备英语100句1.★May I help you，sir？先生,有什么能为您效劳的？2.★Nice to see you.很高兴又见到您。
3.★Good morning(afternoon, evening),sir.先生，早晨（下午，晚上）好。
4.★Just a moment, please.请稍等一下。
5.★How are you?Fine, thanks.Andyou?你好吗？好的，谢谢。
您呢？6.★Good-bye./ See you.再见。
7.★You are welcome.不用谢。
8.I’m sorry.对不起。
9.That’s all right.没关系。
10.Yes, sir.It’s no problem.好的，先生。
没问题。
11.★May I have your name, please?请问您的尊姓大名？ 12.Pardon?请您再说一遍好吗？13.★This way, please.请这边走。
14.★It’s my pleasure.非常高兴为您服务。
15.★After you, madam.小姐，您先请。
16.★I see.我明白。
17.★How do you do?您好。
18.★Take care!保重。
19.★Have a nice trip!旅途愉快！120.Wish you every success!祝您成功！21.Watch your step, sir.走路小心，先生。
22.Will that be all, madam and sir?就这些吗，夫人，先生？23.★Could you please make way, madam?可不可以请您让一下路，夫人。
24.★Do you have a reservation, sir?先生，您有预定吗？25.★Excuse me for interrupting.请原谅我打断您。
客房服务常用英语
客房服务常用英语客房服务常用英语客房英语常用例句50句1、 Could you please show me your room card?请问能看一下您的房卡吗？2、 May i make up the room now?现在可以清理房间吗?3、 It is designed with French window so you can enjoy the view of the city.特别设计的落地大窗，让您尽享这座城市的景色。
4、 You must be tired after the journey.旅途辛苦了。
5、Please bring me some ice cubes .请送给我一些冰块。
6、I feel a bit cold when I sleep.Please get me a blanket.我睡得有点冷，请给我加一条毯子。
7、I am very glad to serve you，ｗish you enjoy your stay .十分乐意为您服务,祝您住店愉快。
8 、Those flowers and fruits on the tea-table are our presents for you.桌上的鲜花和水果是我们送给您的礼物。
19、 Have you got used to the weather here?您习惯了这里的天气了吗？10、 Let me introduce the room facilities to you .我来给您介绍一下房间的设施。
11、There are several kinds of drinks in the refrigerator.冰箱里有各种饮料。
12 、Would you like turning down service now？我现在方便为开夜床服务吗？13、If you need any help, please dial “22”。
客房部常用英语
客房部常用英语1. Good morning. / Afternoon / evening / night, sir / madam, welcome to Our Hotel, may I help you? 早上好/下午好/晚上好/晚安,先生/女士，欢迎光临我们酒店，我可以帮助您吗？2. It’s nice to meet you. 很高兴见到你。
3. Good luck! 祝您好运。
4. Take care! 保重。
5. Have a nice trip. 一路顺风。
6. Would you please wait a moment ? 请稍等一会儿好吗？7. May I help you ? 我能帮助您吗？8. Sorry to have kept you waiting. 抱歉让您久等了。
9. After you. 您先请。
10. Watch your step, please? 请小心走。
11. It’s on the right side of the corridor. 在走廊的右边。
12. It’s on the second floor. 在二楼。
13. Turn left (right) . 向左拐/右拐。
14. Go straight. 往前走。
15. Take the lift to the third floor. 乘电梯到三楼。
16. Thank you very much for telling me all this. 非常感谢您告诉我这些。
17. When and where did you first miss it, sir?您最早发现丢失东西是在什么时间、什么地点？18. I’m sorry to disturb you. 对不起，打扰您了。
19. I shall tell my Supervisor. 我将会告诉我的领班。
20. I’m afraid it’s too late for today’s laundry, sir. We can deliver it tomorrow around 10a.m. 先生，现在恐怕已过了今天的洗衣时间，要到明天上午十时才能送回来。
酒店常用英语
38、 38、I’m afraid another guest is using it .I will bring it to your room as soon as it’s available ,will that be all right ? 恐怕另一位客人正在使用。我会尽快送到您房间去，可以 吗？ 39、 39、Please dial 8first ,then the room number .您打房间 .您打房间 号码，请在房号前加“8”。 号码，请在房号前加“8”。 40． 40．Please go through the formalities for extending your stay.请您办理一下续房手续。 stay.请您办理一下续房手续。 41． 41．Let bellboy lead you to your room. 让行李员送您上去。 42.The room isn't cleaned completely. Please have a rest in sofa.房间暂时未打扫出来，请您在沙发上休息一会。 sofa.房间暂时未打扫出来，请您在沙发上休息一会。 43． 43．Do you need bellboy take your baggage?您需要行 baggage?您需要行 李员为您搬运行李吗？ 44、 44、May I know your room number?我可以知道您的房号 number?我可以知道您的房号 吗？ 45、 45、At what time shall we call you ，sir?您需要几点钟叫 sir?您需要几点钟叫 醒呢，先生？
客房部常用英语 ENGLISH FOR HSKP. DEPT.
1、You can call the housekeeping if you need laundry service.如果您需要洗衣服务，可以打电话给房务中心。 service.如果您需要洗衣服务，可以打电话给房务中心。 2、You can call the front desk directly if you need a taxi . 如果您需要出租车，可以直接打电话给前台。 3、Thank you for waiting 让你久等了 4、I will check with my supervisor.我得请示主管。（常用 supervisor.我得请示主管。（常用 于回应客人的特殊要求） 5、Could you hold the line ,please ?请不要挂断电话， ?请不要挂断电话， 好吗？ 6、Housekeeping . May I come in ?我是客房服务员，可 ?我是客房服务员，可 以进来吗？ 7、May I do your room now ?我现在可以清理您的房间吗？ ?我现在可以清理您的房间吗？
酒店员工必备英语100句
酒店员工必备英语100句1. Checking-in and checking-out1.Hello, welcome to our hotel. How may I assist you?2.Do you have a reservation?3.May I have your ID or passport, please?4.Could you fill out this registration form, please?5.For how many nights will you be staying?6.Here is your room key. Your room number is XXX.7.Please sign here.8.Our check-in time is at 2 PM and check-out time is at 11 AM.9.Could you please settle your bill at the front desk?10.Thank you for staying with us. Have a safe journey!2. Room related phrases11.Do you have any avlable rooms?12.What type of room would you like, a single or a double?13.How much is the room per night?14.Does the room have a private bathroom?15.Is breakfast included in the room rate?16.Can I have a room with a view, please?17.I would like an extra bed in my room, is that possible?18.Could you please bring me some extra towels?19.The r conditioning in my room is not working.20.The Wi-Fi in my room is not connecting.3. Restaurant related phrases21.Good morning, would you like a table for two?22.Are you ready to order?23.May I recommend our chef’s special?24.How would you like your steak cooked, medium or well-done?25.Do you have any dietary restrictions or allergies?26.I would like a glass of red wine, please.27.Could I have the bill, please?28.Is service charge included in the bill?29.Can I pay with credit card?30.Thank you for dining with us, have a great day!4. Concierge services31.Excuse me, where can I find the nearest bank?32.Could you please recommend a local tourist attraction?33.Is there a gym or fitness center in the hotel?34.How can I arrange for a taxi to the rport?35.Are there any shopping malls near the hotel?36.What time is the next city tour?37.Could you please help me book tickets for a show?38.Where can I rent a bicycle?39.Can you give me directions to the nearest pharmacy?40.Thank you for your assistance, I appreciate it.5. General phrases41.May I have your attention, please?42.Could you please speak slower?43.I’m sorry, I don’t understand. Could you repeat that?44.Could you write it down, please?45.Can you help me with my luggage?46.Is there a safe in the room?47.What time does the breakfast start?48.Where is the nearest restroom?49.Can I have an extra pillow?50.Thank you for your help, you’ve been very kind.6. Dealing with complnts51.I apologize for the inconvenience. How may I assist you?52.I’m sorry to hear about the issue you’re experiencing.53.Let me see what I can do to resolve the problem.54.Would you like to speak to a manager?55.We will do our best to make sure this doesn’t happen agn.56.I understand your frustration and I apologize for the inconvenience caused.57.I assure you we will take immediate action to address the issue.58.Is there anything else I can do for you?59.Thank you for bringing this to our attention. We value your feedback.60.I apologize once agn for the inconvenience caused.7. Making recommendations61.I highly recommend the hotel’s spa for a relaxing experience.62.The hotel’s rooftop bar offers a breathtaking view of the city.63.The hotel restaurant serves delicious local cuisine.64.If you’re interested in shopping, there are several malls nearby.65.The hotel’s concierge can help you arrange tours and activities.66.The hotel staff is friendly and attentive to guests’ needs.67.The hotel’s swimming pool is perfect for a refreshing swim.68.The hotel offers a complimentary breakfast buffet.69.The hotel is located in a convenient and central area.70.The hotel provides free Wi-Fi in all rooms and public areas.8. Handling emergencies71.Is there a doctor or medical facility nearby?72.I need to report a lost item. What should I do?73.There is a fire alarm, please evacuate the building calmly.74.Is there a first d kit avlable in the hotel?75.There seems to be a power outage, what should I do?76.I need assistance with a guest who is feeling unwell.77.I believe there is a leak in the bathroom, can you please check?78.I need to report a suspicious person loitering in the hotel.79.There has been an accident in the hotel, we need immediate help.80.Please call the police, there has been a theft in a guest’s room.9. Handling phone calls81.Good morning/afternoon/evening, this is [hotel name]. How may I assist you?82.Could you please hold for a moment?83.I’m sorry, the person you are trying to reach is unavlable at the moment.84.I can transfer your call to the appropriate department, please hold.85.Can I take a message for the guest you are trying to reach?86.Thank you for calling [hotel name], have a great day!87.Could you please spell your name for me?88.Sorry, I didn’t catch your room number, could you repeat it?89.Is there anything else I can assist you with?90.Thank you for calling, have a pleasant day!10. Expressing gratitude91.Thank you for choosing to stay at our hotel.92.We appreciate your kind words and feedback.93.Thank you for your patience and understanding.94.We are grateful for your loyalty as a returning guest.95.Your satisfaction is our top priority.96.Thank you for dining at our restaurant, we hope youenjoyed your meal.97.We are thankful for the opportunity to serve you.98.Your contributions are greatly valued and appreciated.99.Thank you for your cooperation and compliance with ourrules.100.We are thankful for your presence and we hope you have a pleasant stay.These essential English phrases are crucial for hotel employees to effectively communicate with guests and provide excellent customer service. Memorizing and practicing these phrases can greatly improve guest satisfaction and enhance the overall hospitality experience.。
酒店各部门英文缩写
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OFSALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue Manager RECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice) 驻店经理Resident Manager总经理行政助理Executive Assistant Manager (EAM)总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机 Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary 食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain 强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant。
星级酒店常用英语口语(打印版)
21) All the best!万事如意。
22) Take care!多保重！
23) Good luck!祝您好运！
24) Thank you (very much)谢谢您（非常感谢）。
25) Thanks a lot.多谢。
26) Thank you for coming.谢谢您的光临。
欢迎光临，先生(小姐)
33. Welcome to our hotel，sir (madam).
欢迎光临我们酒店，先生(小姐)
34. Welcome to our western restaurant.
欢迎来我们西餐厅
35. We're glad to have you here.
我们很高兴你来到之儿
69) Congratulations!祝贺您！（恭喜）
70) My hearty congratulations!衷心祝贺您！
71) As you wish(or like)随您的便。
72) Certainly.当然可以。
73) Of course.当然可以。
74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。
对不起打扰你了。
40. I'm sorry to have taken so much of your time.
对不起占用你太多时间了。
41. I'm sorry to have kept you waiting .
对不起让你久等。
42. Excuse me for interrupeing you.
你需要我为你叫一辆出租车吗？
酒店常用英语总结
酒店常用英语总结Restaurant 酒店里面得称为餐厅,酒店外得可以叫饭馆或者餐馆都可以B&B: bed and breakfast 家庭式酒店(含早餐得酒店)Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite (room) 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待 I will leave a message to the ~、(a girl in who works in front desk) Reception/Front desk 前台Coach 旅游大巴(a bus used for travel)Reservation 预订(不就是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务,有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指得就是傍晚得时候再次整理房间,使客人晚上睡得舒服) Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief ccountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师酒店岗位:Materials Manager物料经理Western-Style Restaurant Manager 西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager 中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员客房预定room reservation客满fully booked房间种类 typ es of rooms双人房 dou ble room标准房 sta ndard room双床房 twi n room高级房 sup erior room豪华房 deluxe room商务房 executive room套房suite 普通套房 junio r room高级套房seni or suite总统套房Pres idential suite nCe8jaO。
1007客房部常用英语单词
HOUSEKEEPINGST ANDARD LANGUAGEFORROOM A TTENDANTSAND LAUNDRY A TTENDANTS客房语言1．常用术语：check out room ：客人当天要离开的客房，未清理。
vacant room ：客人已经离开的空房间，未清理。
ready room ：准备出售已经被楼层领班检查合格的房间。
occupied room ：正在住人的房间。
stand room ：普通间（标准间）这是饭店最常见的客房。
suit room ：套间，有二个或二个以上的房间，有餐厅。
connecting room ：两个标准间，中间有门连接，门可以打开，使两间相通D.N.D. ：请勿打扰。
Make up room : 清理房间。
Double lock : 客人外出不住在客房，由服务员把保险针推出来的双锁Lock in : 客人在房中，由客人把保险针（短）推出来的双锁V.I.P : 重要客人。
Back of the house: 指不直接与客人接触的服务部分。
Back to back ：客人离开，与客人住进同时，这就要求立即整理客房。
Check in ：客人进住饭店，进入整理好的客房。
Check out ：客人离开饭店，离开客房交客室钥匙结帐。
Booking ：客人已经预定。
Long staying ：长住客。
F.I.T ：散客。
Sleep out ：没回来睡。
Slipper ：逃帐客人。
Regular guest ：常客。
VVIP ：极重要客人。
Lost found ：失物招领。
Bed board ：应客人要求，夹在床架和床垫中间的木版。
Group ：团队客。
Walkman ：未预定而自己临时入住的客人。
Full house ：饭店客房全部出租完，没有空房间可以出租。
House use ：由饭店工作人员，主要是管理人员、值班人员住的房间。
Out of order ：房间出现问题不能使用，需要修理。
酒店英语常用语
Basic courtesy ['kɝtəsi] (礼貌礼仪）EnglishBasic service English总经理办公室：General Manager Office (GMO)市场营销部：Sales&Marketing Department (SM)房务部：House Keeping Division (HK)餐饮部：Food&Beverage['bev(ə)ridɜ] (饮料）Department (FB)财务部：Finance Department (Fin)工程部：Engineering Department (Eng)行政人事部：Human Resources Department (HR) 人事行政部Personnel Administration Department前台：Front Desk /Reception总机：Operator 商务中心：Business Center 礼宾部：Concierge 收银台：Cashier 服务中心：Customer Service Center 楼层服务：Room Attendant(服务员）PA: Public Area 洗衣房：Laundry 宴会：Banquet['bæŋkw it]大堂吧：Lobby Bar 客房：Guest Room 游泳池：Swimming Pool 康体中心：Health Club洗手间：Toilet/ Restroom/washroom 电梯：Elevator/Lift/Escalator停车场：Parking Area 公关服务设施：Bus Station /Railway Station\道歉：I'm sorry Sir. I'm sorry for I'm terribly sorry aboutThat's OK/That's all right/Never mind, it doesn't (really) matter./It's nothing serious. Hold on, please please follow me./Let me show you. This way pleaseDo you want to check in ?你想入住吗？What kind of room would you like?I hope you will enjoy your stay with us.对于谢谢的回答：You are welcome. Not at all. Don't mention it. It's my pleasure./With pleasure./My pleasure.走廊：corridor 请走好：Mind/Watch your step.请稍等，我将为您接通。
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1Bed床40
Shower cap
浴帽
2Mattress床垫41
Slippers
拖鞋
3Cushion床靠垫42
Sewing kit
针钱包
4Bedcover/Bedspread床罩43
Shoe shine
擦鞋器
5Quilt被子44
Shoe shine mitt
擦鞋布
6Feather quilt羽绒被45
Finger board
指甲挫
7Cotton quilt棉被46
Cotton swab
棉签
8Quilt cover被套47
Shaver/Razor
须刨
9Blanket毛毯48
Toilet paper
卫生纸
10Sheet床单49
Tissues
面纸
11Pillow枕头50
Pencil
铅笔
12Pillow case枕套51
Ball pen
圆珠笔
13Mattress pad保护垫52
Sanitary bag
卫生袋
14Bed rack床架53
Laundry bag
洗衣袋
15Bedside lamp床头灯54
Shopping bag
购物袋
16Standard lamp落地灯55
Bathroom
浴室
17Night lamp夜灯56
Bathroom scales
浴室磅秤
18Reading lamp台灯57
Bathtub
浴缸
19Wall lamp壁灯58
Soap dish
皂碟
20Mirror lamp镜灯59
Rubber mat
防滑垫
21Corridor lamp走廊灯60
Towel basket
毛巾篮
22Fluorescent lamp日光灯61
Ashtray
烟灰盅
23Lamp shade灯罩62
Sink/Wash-basin
洗手盆
24Picture lamp画灯63
Water tap/Faucet
水龙头
25Switch开关64
Toilet bowl
抽水马桶
26suspended lamp吊灯65
Water tank
马桶水箱
27Bathrobe浴袍66
Vase
花瓶
28Bath towel浴巾67
Wall set
吧房电话
29Face towel面巾68
Toilet paper holder
厕纸架
30Hand towel方巾69
Tissue box
面纸架
31Toothbrush牙刷70
Volume switch
音响开关
32Toothpaste牙膏71
Shower curtain
浴帘
33Comb梳子72
Shower head
花洒头
34Shampoo洗发水73
Tray
托盘
35Conditioner护发素74
Tooth glass
漱口杯
36Bath foam沐浴液75
Water glass
水杯
37Body lotion润肤露76
Tea cup
茶杯
38Soap香皂77
Mirror
镜子
39Match火柴78
clothes hanger
衣架
客房常用英语单词表
79Envelope信封119
Doorknob
门把手
80Transformer变压器120
Vacuum cleaner
吸尘机
81Adaptor万能插头121
Refrigerator
电冰箱
82Iron烫斗122
Safe box
保险箱
83Iron board烫板123
Air freshener
空气清新剂
84Thermos热水壶124
Hairdryer
吹风筒
85Button按键125
Fax paper
传真纸
86TV set电视机126
Writing paper
信纸
87Remote control电视遥控器127
Writing pad
写字垫
88Air condition空调128
Service directory
服务指南
89Mini-bar迷你吧129
Folder
文件夹
90Door房门130
TV channel direction
电视频道指
南
91Wardrobe衣柜131
Menu
菜单
92Baggage count行李柜132
Telephone folder
留言垫
93Doorbell门铃133
Doorknob menu
早餐牌
94Shutter百叶窗134
Room service menu
送餐牌
95Coffee table咖啡桌135
Spy eye
猫眼
96Armchair扶手椅136
Key
锁卡
97Easy chair安乐椅137
Plug
插头
98Settee长沙发138
Calculator
计算器
99Wallpaper墙纸139
Scissors
剪刀
100Sheers沙帘140
Stapler
订书机
101Windowsill窗台141
Condom
安全套
102Full-length mirror全身镜142
Safely lock
安全门扣
103Closet/Cupboard壁厨143
Ice bucket
冰桶
104Outlet/Socket插座144
Ice tong
冰夹
105Nightstand床头柜145
Brush
衣刷
106Microwave微波炉146
Plastic bag
垃圾袋
107Knob门把手147
Plant
植物
108Exhaust hood排风扇148
Floor towel
地巾
109Cabinet厨柜149
Rose
玫瑰花
110Sink洗涤槽150
Fruit
水果
111Waste basket垃圾桶151
Coffee
咖啡
112Desk桌子152
Tea
茶
113Folding bed折叠床153
Carpet
地毯
114Marble大理石154
Control board
控制板
115Clothes line凉衣绳155
Steam room
湿蒸房
116Saucer茶盘156
iron
烫斗
117Tiles瓷砖157
ironing board
烫板
118Drawer抽屉158
adaptor
万能插头
Spot Remittance现汇current account
Euro Dollar欧元deposit account
Cash现金signature
cheque支票overdraw
traveller's cheque旅行支票safe deposit box
credit card信用卡balance
passbook存折
Foreign Exchange Certificate
全称简写全称
Chinese RenminbiR.M.B 人民币Hong kong dollar
Italian LireLira 意大利里U.S.dollar
Australian dollarAuastra.$ 澳元Pound Sterling
Japanese YenYen 日元French Franc
Canadian DollarCan.$ 加元Deutsche Mark
Singapore Dollar新加坡元
客房英语
活期
定期
签名
透支
保险箱
结余
外汇券
简写
H.k.$ 港元
U.S.$ 美元
￡(stg) 英磅
F.F. 法国法朗
D.M 德国马克