剑桥商务英语(BEC)中级第二、三、四辑口语真题范例
第二辑Test 1Topic A: WHAT IS IMPORTANT WHEN ……Entertaining clientsTypes of activitiesCost[思路点拨]【词汇＆短语】促销赠品 Complimentary presents 迎宾室Hospitality room 招待费 Entertainment allowance 定制Customize针对个人Personalize 有目的的Purposeful商业目的 Business objectives 客户需求Customer demand 包间Compartment 舒适的 Cozy【句型点击】间歇、停顿How shall I put it 怎么说呢Well, what I trying to say is …….. 我想说的是……..I ’d like to begin by ……个人想法主题 陈述要点 原因/结果 Entertaini ng clients 已给要补充要Types of activities 活动类Cost 花费 Business objectives 商业目标 Clients ’ feelings 客户的感受 Background of clients Customized activities 为客户制Clients ’ demand 客户需Personalized services 个性化服In my opinion, I’d say that…..The point is that…….Well, we should….【参考范例】Entertaining clients is not an easy job and should be handling appropriately and enjoyably. It contains more than just a wonderful meal, a sightseeing tour or a shopping trip. Good hospitality events can impress clients in a unique manner in and outside of the office.When entertaining clients, we should decide the types of activities according to their interest and favorites. Moreover, these activities should help us achieve our business objectives, for example, we can have an intimate discussion about business with our clients during a meal in a cozy compartment where both where both sides tend to be more relaxed. In addition, we have to mix business with pleasure effectively so our clients won’t feel that we are too purposeful.Cost is anther important factor when designing activities for clients. Higher expenses don’t necessarily to greater satisfaction, and in some cases, the clients will be overwhelmed with our kindness. Therefore, when entertaining clients, sincerity appears to be more important, upon which a long and a steady business relationship is based.Topic B: WHAT IS IMPORTANT WHEN ……Choosing retail premises to rentLocationLength of contract【词汇&短语】房东 landlord 利润空间 profit margin租户 tenant 房屋结构 building structure可持续发展 sustainable development 合同到期 exploration of contract繁荣 boom prosperity 续签合同 renew the contract租金 rent 押金 deposit【句型点击】观点阐述Well, it seems to me that…….That’s true, but on the other hand…..追加观点That’s just what/all I was thinking…..Well, the point I’m trying to make it that……Another thing I want to mention is……【参考范例】When aiming to choose retail premises, you should always put the location on the top of your list. An ideal retail premises should be situated in the downtown district or a big residential area where the sources of the customers is guaranteed, in China, A lot of businessman believe in Fengshui and they think a good location is vital to the success of business.Besides, the length of contract is also an important factor in choosing retail premises because the retailer need time to develop market and customers. A steady and uninterrupted business environment is most desired, and a long-term contract will ensure the retailer’s sustainable development.What’s more, rent and means of payment should never be overlooked, retailers in general have a big cash flow, therefore, a reasonable rent and flexible means of payment are good for their capital turnover. A cooperative landlord is preferred and necessary for a win-win situation. Topic C: WHAT IS IMPORTANT WHEN ……Deciding on packaging for productsImageProduction process【词汇&短语】包装材料wrapper，packaging material 不可再生资源non-renewableresources包装设计package design 有利环境的 environmental-friendly顾客的青睐 customer favor 肤浅的，表明的 superficial【句型点击】自然过渡How shall I put it 怎么说呢Actually…..That’s just how I see it …..个人观点Personally, I think…..Frankly, I think….【参考范例】Packing of products concerns the fate of products because it arouses people’s desire for purchase. When deciding on packaging for products, we should take several things into consideration.First of all, the image catches the eye of potential customers, people are sometimes skin deep when surrounded by a variety of products, their decisions are simply based upon the packaging, therefore a thoughtful design in color, shape and packaging materials is crucial in winning customer’s favor.On the other hand, the cost of packaging should be carefully dealt with because it is contained in the prices of the products. Increased price will make the products less competitive in a buyer’s market. After all, in comparison with packaging, people are more sensitive to price. Last but not least, our resources are limited and some are even non-renewable. Once the products are opened up, the wrapper are useless, so it is expected that designers can develop further uses of packaging materials or at least make them environmental-friendly.Test 2Topic A: WHAT IS IMPORTANT WHEN ……Selecting staff for promotionAttitude to workCurrent performance【词汇&短语】空缺职位 vacancy 人事部personnel行政管理部 administration 公关 public relations总部 head office 工资 wages and salaries管理技能 managerial skill 职业前景 career prospect人力资源部 human resources 团队协作 teamwork【句型点击】常用开始语Thank you for your questionThe answer is…Let me start with….In my viewIt is very likely that….表达观点常用句What I am thinking is….Let me make my point very clear.It is crystal clear that…..There is no doubt that…..I am into the first opinion..【句型点击】When selecting staff for promotion, several factors should be taken into consideration, to begin with, the attitude to the work is one of the most fundamental elements. I believe attitude is everything. It is not uncommon to find workers who have great talents but are reluctant to make full contribution in their position, the point is, you have to love what you are doing and you have to try your utmost and reserve no effort to do it.Secondly, current performance is also very important, because it is obvious that attitude and effort have to be measured in a certain way so that you can know everyone’s capability.Thirdly, you can’t ignore career potential and adaptability, almost in every company, we can find employees who are excellent individualsbut fail to cooperate in a team, these elements are all very essential in one’s career. Admittedly, it is not very likely to find all of them in one person, and then you have to consider about the specific position and grant priority to one of them.Topic B: WHAT IS IMPORTANT WHEN ……Considering a career changeFurther study or trainingOpportunities for future promotion【词汇&短语】实际工资 real wages 合并 merger最终目标 ultimate goal 个人收入 personal income坏的影响 adverse effect 工资价格螺旋上升 wage-price spiral精明的讨价还价交易 horse-trading 无形资产 intangible assets资格 qualification 投资回报return on investment【句型点击】更倾向于某一个选项I would take …….. as my priority 我会把……..作为我的首选项。
BEC中级口语真题
BEC中级⼝语真题剑桥商务英语（BEC）中级⼝语考试试题⼝语考试分为三部分：第⼀阶段：考官和考⽣交流，时间⼤约3分钟1.Q：What’s your name?A：My name is (Kate) (注：括号内的为参考答案)2 .Q：Where are you from?A：I come from (JiangSu Province)3. Q：Are you a student or worker?A：I am a (student/worker)4.如果你是学⽣：Q：What do you like most about your study?A：这个要你回答最喜欢的⼀门课Q：And why?A：阐述你的原因，不要过于简单和复杂，三句话左右。
这个考前要准备好。
如果你不是学⽣：Q：What do you like most about your work?Q：And why?A：阐述你的原因，不要过于简单和复杂，三句话左右。
这个考前要准备好。
要点:：以上四个问题，只要你简单阐述就⾏了，不要长篇⼤论，⽽且⽼师问什么，你回答什么，千万不要拖泥带⽔。
5.What do you wear when you go to college? （如果你是学⽣，需要准备）6.How do you normal dress for job? (如果你是⾮学⽣，需要准备)7.The company has a dress code for their employee, what’s you viewpoint?(如果你是⾮学⽣，需要准备)8.Do you think businessman have enough time to relax themselves? And why?9. About free time or to relax workShould the company offer leisure facility to employee? And why?Matter people free time or money more? And why?Is employee encouraged to work overtime? And why?10. About Business newsWhat kind of business news is most interesting? And why?How do you keep up with business news?Is it important for business people read business news? And why?11.About organizing timeDo you think you are good at organizing the work? And why?Is it important to be well organized in the work? And why?Do you think people will work more efficiently if they take a regular breaks? And why?12.About conferenceHow useful for business people to go to conferences?What makes a conference interesting? And why?Do you think pay for staff to come to the conference in other country?And why?要点：上述5－12题当问Do you think。
剑桥商务英语中级真题2_4辑听力文本
剑桥商务英语中级真题集听力原文目录BEC中级真题集听力原文(2010版) (1)TEST 1 (1)TEST 2 (8)TEST 3 (14)TEST 4 (21)TEST 5 (28)TEST 6 (35)TEST 7 (41)TEST 8 (48)TEST 9 (55)TEST 10 (61)TEST 11 (68)TEST 12 (74)BEC中级真题集听力原文(2010版)TEST 1Part One. Questions 1 to 12You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4Look at the form below.You will hear a man asking a colleague for information about a former employee. You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Woman: Personnel…Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records. Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are… lives at a hundred and eighty-three School Road, Barnfield…Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why.Woman: Mm, let me see... He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look... five hundred and thirty-eight pounds seventy amonth... Oh,sorry, he was a scale one, so that's four hundred andfifty-seven pounds sixty. Anything else? Man: That's fine, thanks. I'llsend them the information today...[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities.I'm sure I asked for five hundred for each of the marketing executivesand seven hundred and fifty for me but you've put everyone down for sevenhundred and fifty.Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at themoment. I think that's all for now. Thanks.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[Pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week. Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packswith all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people... The office restaurant is closed nextweek... can you ring the Park Hotel? The Grand Hotel was a bitdisappointing last time.Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'llbe about ten.Man: Ten. And then...Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers. [Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings .For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which type of document each speaker is talking about. [Pause]ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much ofa hurry. Let's see, we'd better issue another one straight away to payMrs Burton, because it'll be another three weeks if we wait for the nextcycle of payments. Her expenses on that sales trip were pretty high, andit wouldn't be fair to keep her waiting much longer.[Pause]FourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreedon three per cent. So what I'll do is go down each column and calculatethe new amounts, and then it can be printed in time to be inserted intothe new brochures. Can you check the figures for me, though, before itgoes to the printers?[Pause]FifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in ourconversation last week. For one thing, it says that we have to supply oursecurity code, and for another it specifies monthly payment in advance,and I told you both of those were out of the question. I'm afraid I reallycan't sign this. Could you send me a revised one?[Pause]SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into accountregular outgoings on loans and leasing equipment, which are included inthe final totals. And even more significantly, unpaid orders are actuallyexcluded from the final calculation. These represent a sum ofapproximately thirty thousand pounds. With that in mind, we can say thatthe company's overall position is still strong.[Pause]SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for theone before last, which should have been dealt with six months ago. I'vehad to ask them to send a duplicate! We really must be careful. Arden giveus very favourable prices, but we haven't got a contract with them - Canyou deal with it straight away so we stay in their good books? [Pause]Now listen to the recordings again.[Pause]Section Two.Questions 18 to 22.You will bear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what each speaker's purpose is.[Pause]EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioningproperly. The message I got said you weren't sure if you needed someoneto come and sort it out, or if we could advise you over the phone. Wellperhaps you'd like to get back to me as soon as it's convenient and tellme exactly what the problem is, and I'll see what I can do. [Pause]NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products areactually due to faults in components we've had from Redlon. So I talkedto the Production Manager and he agreed that I should look at somealternatives. Future World's range is fine for us, and one of theircustomers who I spoke to recommended them highly, so that's why we'vechanged to using them.[Pause]TwentyWoman: The competition's getting tougher, and you know we're facing serious problems. We need to see more benefit from the undeniably hard work we'reputting in, and this means saying no to jobs which aren't profitable. Itwould be much more beneficial to put all our efforts into winninghigher-margin contracts. So the way I feel you can help most is byidentifying the types of contacts which will bring in the income we needin order to ensure our future.[Pause]Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done afew calculations and I'm beginning to wonder whether it's really apractical proposition. I still think the project's got potential, butthere are significant additional costs which we hadn't taken into account.So could you get back to me as soon as you can, please?[Pause]Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us.It's rather strange, because following your complaint about the lastdelivery, we did in fact take action to change the specifications in theway you suggested. So it isn't quite fair to say that we ignored your advice.I know it's important to achieve the consistency that you require, butperhaps your recommendation wasn't exactly what's needed.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today InnovationAwards set out to answer. This project is all about rewarding good practiceand performance. So, rather than simply recognising excellence in thedesign of specific products, or analysing their financial impact onprofits, the awards set out to take an objective look at exactly howcompanies manage the development process itself. Over three hundred andfifty organisations entered the competition and were initially reducedto about forty. Then, after further careful checking, a short list of justfourteen of them was arrived at. These finalists, all manufacturers, werethen visited by the competition judges, a panel of four chief executivesfrom leading companies. The panel toured the finalists' facilities,received presentations on the companies and their projects, andinterviewed the key development team members. The products variedenormously in their scale, function and degree of technology - from breadfor a supermarket chain to a printer inside an automatic cash dispenser.Initially the organisers were concerned that this range could createdifficulties in the assessment process. But this fear proved baseless,as most elements in the innovation process are shared b; all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups:large firms with one thousand employees or more and small firms with twohundred and fifty employees or fewer. With both groups the judges decidedto concentrate on two of the clearest indicators of a successfulinnovation process, which are: how well the new product is combined withthe company's existing business, and secondly, how well the innovationmethods are recorded and understood. Small firms naturally tend to do wellin the first category since they have fewer layers of management and thusmuch shorter communication lines. But they seem to put less emphasis oncreating formal development methods which would be repeatable in futureinnovations. Large firms, on the other hand, have difficulty integratingthe new development within their existing business for reasons of scale.But they tend to succeed in achieving well-documented and repeatabledevelopment methods. This is because larger companies, with their clearemphasis on training, fixed management structure and administrativesystems, require more formal, daily recordkeeping from their staff. Sowhat were the key questions the judges had in mind when assessing thefinalists? One of the most important areas concerned how thoroughly acompany checks what is happening in other fields in order to incorporatnew ideas into the development process. Many of the finalists impressedin the area. Natura, for example, had demonstrated genuine energy insearching for new ways of producing their range of speciality breads. Theyhad looked at styles of home cooking in different countries, a: well asthe possibility of exploiting new production technologies in order toachieve equally good results but on a high-volume production line. Whatthen occupied much of the judges' thoughts was the quality of the linkswhich the development team established with senior management, suppliers,the market and manufacturing. The best examples of the first category werefound in small firms, where the individual entrepreneur at the top wasclearly driving the innovation forward. Links with suppliers were alsoseen as an important factor, but not all supplier experiences werepositive. Occasionally serious problems had to be solved where supplierswere working hard to meet specifications, but the companies that thesuppliers were using to adapt their machinery were not so efficient. This,led to disappointing faults or fluctuations in quality. But in conclusionthe awards demonstrate that innovation isn't just for high-tech internetcompanies. You can also be successful in mature markets with determinationand skill.[Pause]Now listen to the recording again.[Pause]That is the end of Part Three.You now have ten minutes to transfer your answers to your Answer Sheet. Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[Pause]That is the end of the test.TEST 2Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form.[Pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you? Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writing next month...Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid. Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course getsa certificate, but I haven't received one from a course I took lastJanuary.Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're nothappy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anywayyou've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work. Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment,but that isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free. Woman: Thank you. Goodbye. Man: Goodbye.[Pause]Now listen to the recording again.[Pause]Conversation Three.Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[Pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from atrade fair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till afterlunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time. Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets- but I can't see this on the agenda.Man: OK. I'd better ask him to call you...Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[Pause]Now listen to the recording again.[Pause]That is the end of Part One. You now have 20 seconds to check your answers. [Pause]Part Two. Questions 13 to 22.Section One.Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.For each recording, decide which book the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide which book each speaker is talking about.[Pause]ThirteenWoman: Yes, it was interesting... some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing...but there was also quite a lot I'd never really considered... like waysto interpret what the advertisement is really asking for, reading betweenthe lines... and a section which lists some of the harder questions theytend to ask you, with effective answers you can give.[Pause]FourteenMan: Invaluable, I'd say... certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through.For example, they stress that you need to get publicity up and runninga good six months before you want to stage the event. And get your mainspeakers booked earlier than that. They say you must make sure you've gota good assistant to support you, check the details.[Pause]FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarilyreally know what skills or qualities are needed. I want someone who's morethan just a secretary typing out letters every day... I'm looking for aright hand, someone to do everything... and this book spells out what thatmeans... it's helped me to draw up a job description.[Pause]SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you howto produce a perfect schedule for getting through your workload... Onceyou've got yourself organised, made lists of tasks and priorities, youcan make best use of each and every day... otherwise you're just constantlyconfusing your PA with endless requests, all terribly urgent. . . [Pause]SeventeenWoman: Certainly, a lot of the book was very specialised... but it did give me an idea of how the agencies do the job. Of course, they're the people withthe creative ideas, the expertise, so I'm happy to trust the imagedevelopment work to them... but I read the book so I could talk to themon equal terms about what we're trying to do, and how it fits in with ouroverall business strategy.[Pause]Now listen to the recordings again.Section Two.Questions 18 to 22.You will hear another five recordings. Five people are talking about why they decided to use a particular company to supply their office equipment.For each recording, decide what reason each person gives.Write one letter (A—H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[Pause]Now listen, and decide what reason each person gives.[Pause]EighteenMan: We were having problems with the company we normally use so we looked ata number of other companies and decided to give this one a try. They'rejust new in the business and we were impressed as they promised they woulddeliver the goods we wanted within two days and they did. We had to paymore than we would have liked but the results were worth it. Since then,I've told a lot of other people about them.[Pause]NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through theinternet. I was just browsing through the list of suppliers one day andI noticed their name. I looked them up and found that they had thisfantastic discount available that particular month. We ordered variousthings and the quality was so good we've continued using them. [Pause]TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicitycampaign. I'd seen the ads on TV and they really put me off. I just couldn'tsee the appeal. But then someone I met at a training day told me we shoulduse them. His company had used their service for years with no complaintsso we followed his advice.[Pause]Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any ofthe local suppliers. However, we had a visit from a sales representativefrom one company and we asked him to make up some complimentary printedletterheads for us. They were exactly what we wanted so that was thedeciding factor. I think that personal touch gives a company far betterresults than advertising ever can.[Pause]Twenty-twoMan: Obviously there are many different factors to consider when you choosea new supplier. We always used a local company because they were relativelynear and we could even pick things up ourselves if necessary. Butunfortunately they just became too expensive. Now that express deliveryservices are widely available, distance is no longer a consideration andwe've been able to choose someone who can give us the best package forthe lowest cost.[Pause]Now listen to the recordings again.[Pause]That is the end of Part Two.[Pause]Part Three. Questions 23 to 30.You will hear a radio report about the London stock market.For each question 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.You have 45 seconds to read through the questions.[Pause]Now listen, and mark A, B or C.[Pause]Woman: Hello. I'm Jane Bowen with our regular Friday look at the week just finished on the London stock market. The general picture is pretty mixed.Shares in the major banks are trading down, while mining companies havesurprised analysts with a small rise. Overall, it's been a week ofconsiderable movement, with the highest level reached at the close twodays ago and a sharp fall yesterday. A strong recovery saw most of thoselosses being made up today, but the closing figure still fell short ofWednesday's. Now here's Charles Wrighton with some company news. Man: Thanks Jane. And first, clothing retailer, Brownlow. Having finally founda buyer for their loss-making sports footwear subsidiary, Hi-form,they've rejected a take-over bid from a leading French retail chain whichhas been looking to buy into the British market for some time. Thisactivity has moved Brownlow's shares up by twenty per cent to ninety-sixpence. There's a lot of interest in the Lek energy group, which recentlybought Westwales Electricity. To the relief of Westwales managers, Lekhaven't brought in their own people to run the company. Despite predictedjob cuts of something like a third of the engineering staff, noannouncement has been made, and indeed, Lek's comprehensive trainingscheme has been opened to all grades of staff in Westwales. Back to you,Jane.Woman: We've had a number of emails from investors asking what to do with their shares in gas and electricity companies after their consistently poorperformance recently. Many of you might be thinking of getting rid of yoursas quickly as possible. But financial experts are fairly optimistic aboutthe outlook for the power sector, and investors may do better to see whathappens over the next few months. With so many other investors decidingto cut their losses and sell now, interest in this sector may increase,and that, of course, would push share prices up. Pharmaceutical companieshave done well today. Recently we've seen several periods of rapid。
剑桥BEC真题集第2辑（中级）真题TEST2
Test 2 Reading 1 PART ONE Questions 1-7 ●Look at the statements below and the text on the opposite page about the importance of listening to people.●Which section （A, B, C or D）does each statement （1-7）refer to? ●For each statement （1-7），mark one letter （A, B, C or D）on your Answer Sheet. ●Y ou will need to use some of these letters more than once. 1 Sometimes it is necessary to insist on further explanation. 2 Y ou shouldn't focus on your response while others are still speaking. 3 People are reluctant to admit that they don't listen well. 4 There are benefits in seeing things from the speaker's perspective. 5 Keen observation of the speaker can support our listening skills. 6 It is risky to think about a different issue while someone is speaking. 7 People do not mind hearing their own views summarized. Good listener, better manager A Too often we accuse others of not listening, pretending that we ourselves are faultless, yet in our hearts we know that many of the mistakes we make come about because we haven't listened carefully enough. We get things wrong because we haven't quite understood what someone meant when they were talking to us. Anyone who has ever taken the minutes of a long meeting will know how hard it is to remember - despite the benefit of notes - exactly what everyone said. But success depends on getting things right- and that means listening.B Listening is not the same thing as hearing; it is not an effortless activity. It demands attention and concentration. It may mean quizzing the speaker for additional information or for clarification - it is always better to ask than to continue regardless and get things wrong. However, if you allow your mind to wander onto something else, even for a few minutes, you'll miss what the speaker is saying - probably at the very moment when he or she is saying something critical. And not having heard, you won't know you've missed anything until it's too late. C The most common bad habit we have is to start thinking of what we are going to say about the the subject subject subject long long long before before before the the the other other other speaker speaker speaker has has has finished. finished. finished. W e W e then then then stop stop stop listening. listening. listening. Even Even Even worse, worse, worse, this this often adds rudeness to inattentiveness, as once you have decided what to say there is a fair chance you will interrupt to say it. Good listeners don't interrupt. In fact it is often worth explaining the main main idea of what you have just been told before going on to make your own points. Nobody is idea of what you have just been told before going on to make your own points. Nobody is offended by this and it shows that you have listened well. D Above Above all all all be be be patient patient patient and and and accept accept accept that that that many many many people people people are are are not not not very very very good good good communicators. communicators. communicators. It's It's helpful to remember that the ways people move and position themselves while they are speaking can reveal a great deal about what they are saying. Equally importantly you should put yourself in the other person's place, both intellectually and emotionally; it will help you to understand what they they are are are getting getting getting at at at and form and form a a response. response. response. But But But don't don't don't be be be too clever. too clever. Faced with a a know know -all, -all, many many people keep quiet because they see no point in continuing.ANSWER KEYS: 1 B 2 C 3 A 4 D 5 D 6 B 7 C Reading 2 PART TWO Questions 8-12 Read the article below about recruiting staff. Choose the best sentence from the opposite page to fill each of the gaps. For each gap （8-12）， mark one letter （A-G ） on your Answer Sheet. Do not use any letter more than once. There is an example at the beginning, （0）。
剑桥商务英语(BEC)中级口语考试试题
剑桥商务英语（BEC ）中级口语考试试题口语考试分为三部分：第一阶段： 1.Q：What ’ s your name?2 .Q：Where are you from?3. Q ：Are you a student or worker?4.Q ：What do you like most about your study?And why?5.What do you wear when you go to college? （如果你是学生，需要准备）8.Do you think businessman have enough time to relax themselves? And why?9. About free time or to relax workShould the company offer leisure facility to employee? And why?Matter people free time or money more? And why?Is employee encouraged to work overtime? And why?10. About Business newsWhat kind of business news is most interesting? And why?How do you keep up with business news?Is it important for business people read business news? And why?11.About organizing timeDo you think you are good at organizing the work? And why?Is it important to be well organized in the work? And why?Do you think people will work more efficiently if they take a regular breaks? And why? 12.About conferenceHow useful for business people to go to conferences?What makes a conference interesting? And why?Do you think pay for staff to come to the conference in other country? And why?a business magazine ，which is more important?Cost ContentAiming to increase sales of a product, which is more important?Cutting price AdvertisementChoosing software, which is more important?Potential benefitHard diskRequirementSelecting delivery services, which is more important?Reliability SpeedFor the manager , which experience is more important?Experience Education backgroundWriting a newspaper advertising for a job vacancy, which is more important?Description of the work Experience need by applicantDeligating work to others, which is more important?Clear in organization Choose of person fro the taskDeciding a company website, which is more important?Type of information to included Different kind of versionWhen importing good, which is more important?Quality control Transport arrangementOperating in competitive market, which is more important?Product price AdvertisingRecruiting young trainees, which is more important?School qualification ReferenceChoosing a personal assistant, which is more important?Job needed skills Personal qualityDeciding to sell product on internet, which is more important?Security for customer Describing systemChoosing a place to hold a training, which is more important?Equipment available LocationChoosing a business qualification to take, which is more important?Length of course CostManaging a product, which is more important?Communication skills Keeping to budgetMarking a new brand, which is more important?Age of target customersDesign of logoMaintaining stock levels, which is more important?Accurate recordsEfficient storage systemDealing with customer ’ s inquiry, which is more important?Product knowledgePolitenessChoosing a translation service, which is more important?Language offeredSpeed of servicePlanting a layout for office, which is more important?Organizing of spaceA mount of lightSending out new catalogues, which is more important?Up-date mail listMethod of deliverySetting up a production plant in another country, which is more important?CostLabor supplyTrying to attract new staff, which is more important?Company reputationCompetitive wagesPreparing for a negotiation with a customer, which is more important?Getting a accurate information in activeChoosing where to meetSelecting staff for sales dept, which is more important?Communicate skillsAppearanceDeciding whether to increase price, which is more important?Strength of brandMarket conditionCharging a meeting, which is more important?PreparationKeeping the timeLaunching a product, which is more important?Production capacityMarketing conditionWhether visit a trade fairType of production displayedNumber of exhibitionsSelecting employee for further training, which is more important?Contribute to the companyPrecious trainingSetting a budget for setting a new product, which is more important?Predicted salesQuality of product第三阶段1.Q：How to select employee for promoting?How to prepare staff for manage position?2.The clothing retailer you work for is considering whether to sell their product by mail Q: What advantage for the company would be ?What company need to consider before setting up?3.公司expanding ，但空间不够，怎么办？Q ：How space could be save at the existing office?What advantage and disadvantage could be of moving to new office?4.公司同意一些员工在家工作，取代到公司来上班Q: why staff might prefer working in this way?What the advantage for the company might be?5.Your company want to reduce business trip aboardQ: How the total number of business trips might be reduced?How the cost of some trips might be reduced?6.The retail company is planning to open a new branchQ: What the company should consider when choosing a site?Where it would be best to advertise the opening of the new store?7.Your company allow a group of students to visit your company , you are asked to prepare one-day visitQ: What types of activities would be most suitable?What types of staff the students should be （be 后面没有记录到）8.You work for a group of sport and leisure clubs which opened two years ago. The business is growing more slowly than expectedQ: what the reasons for the slow growth might be?How the clubs might be marketed?9.You company is planning to introduce an internal magazine to keep staff informed of company developmentsQ: What type of information to include I the magazine?Which types of staff should contribute to the magazine?10.Your company is organizing a conference for the sales mangers working in its office around the worldQ: What information you will need to send the sales manager before the conference?What activities you could organize to help people to get know each other better?剑桥国际少儿英语2测试题听力部分.听录音，并排序。
剑桥商务英语证书考试(BEC)真题汇编及详解(第3辑 中级)Test 2【圣才出品】
Test2READING1hourPART ONEQuestions1-7●Look at the statements below and the text about time management on the opposite page.●Which section(A,B,C or D)does each statement(1-7)refer to?●For each statement(1-7),mark one letter(A,B,C or D)on your Answer Sheet●You will need to use some of these letters more than once.Example:0People choose to plan their work at different times.1In order to complete a task well,it may not be necessary to deal with every detail.2If you have too much to do,you may need to turn down work in the future.3Any planning activity needs to take place on a regular basis.4You should avoid giving additional time to a particular task.5It is possible that some routine tasks do not need to be carried out.6If you are overloaded with work,it is important to identify the cause.7People at all levels perform time-wasting activities.Successful Time ManagementAThe secret of avoiding work pressure is thinking ahead.Every day you need to review your progress towards objectives and decide how you can best use the time available to make further progress.You may find this is best done at the start of your working day but some people prefer to have a planning session just before they finish.Whichever you select—and you may need toexperiment to find what suits you best—find some way of fitting the activity into your schedule. Never say,‘I don’t have time to plan today’.BManagers at all levels occasionally find they have taken on more than they can cope with.This isaction.Until the problem is resolved,most of your time and energy will go into worrying about the situation and you will feel unmotivated.Think too about how to prevent it happening again. This may require you to be firm and avoid agreeing to more than is realistic.CIf a review of your working practices shows that you are too much of a perfectionist,do something about this.Modern definitions of quality refer to‘fitness for purpose’.If you bear this in mind,you may find it easier to persuade yourself to settle for an acceptable level of quality rather than perfection.When thinking about objectives and planning how to achieve them, consider how thoroughly you need to do something in order to meet your requirements.Unless you have spare time,do not spend extra hours on an activity in an effort to cover absolutely everything.DIf your review of a period of time shows that you are spending time on things that are not really necessary or important,then think hard about whether you can afford this time.Many people file unnecessary papers and attend endless,unproductive meetings.Even top managers can be guilty of misdirecting their efforts by supervising subordinates too closely or failing to delegate.If you question the necessity of certain work,you may find it easier to avoid these misdirected efforts and this will better inform your planning in the future.【答案与解析】1.C句意:为了很好地完成一项任务而处理每一个细节是没有必要的。
中级剑桥BEC最新真题精选集第4辑(3)-中大网校
中级剑桥BEC最新真题精选集第4辑(3)总分：120分及格：72分考试时间：140分试题分5部分，共有45道题。
题型为多选项搭配题（两部分），多选项选择题（两部分）和错误辨认题（一个部分）。
For each statement(1-7),mark one letter(A,B,CorD)on your Answer Sheet.(1)根据下列答案回答{TSE}题：(2)回答第2空。
(3)回答第3空。
(4)回答第4空。
(5)回答第5空。
(6)回答第6空。
(7)回答第7空。
For each gap(8-12),mark one letter(A-G)on your Answer Sheet.(1)根据下列短文，回答{TSE}题：(2)回答第9空。
(3)回答第10空。
(4)回答第11空。
(5)回答第12空。
For each question(13-18),mark one letter(A,B,CorD)on your Answer Sheet.(1)根据下列短文，回答{TSE}题：(2)The writer's advice to companies in the second paragraph is toA. produce a brochure to advertise new product lineB. use a brochure to extend the customer basC. accept that a brochure cannot fulfil every objectivD. aim to get a bigger budget allocation for producing brochure(3)In the third paragraph, which of the following does the writer say would improve the majority of brochures?A. better language and expressionB. better overall appearanceC. more up-to-date contentD. more product information(4)In the introduction to a brochure, the writer advises companies to focus onA. their understanding of the business environmenB. the range of products they offeC. their unique market positioD. the reputation they have built u(5)When discussing brochure content in the fifth paragraph, the writer reminds companies toA. consider old customers as well as new oneB. provide support for the claims they makC. avoid using their own photographD. include details of quality certificatio(6)What does 'run of the mill' in line 67 mean?A. eye-catchingB. complicatedC. stylishD. ordinaryFor each question(19-33),mark one letter(A,B,CorD)(1)根据下列短文，回答{TSE}题：(2)A. existedB. occurredC. happenedD. developed(3)A. ledB. broughtC. causedD. Dresulted(4)A. numberB. percentageC. divisionD. quantity(5)A. pulledB. madeC. turnedD. carried(6)A. sumB. totalC. amountD. figure(7)A. applyingB. exertingC. strugglingD. forcing(8)A. left outB. gave upC. drew backD. ran down(9)A. addsB. connectsC. combinesD. links(10)A. confidenceB. securityC. certaintyD. promise(11)A. necessitiesB. propositionsC. measuresD. criteria(12)A. requestedB. askedC. appliedD. demanded(13)A. attractB. inviteC. suggestD. recommend(14)A. contrastB. conflictC. challengeD. competition(15)A. performedB. dealtC. handledD. treatedRead the text below about how consumers decide what to buy.(34-45) (1)根据下列短文，回答{TSE}题：(2)回答第35题。
BEC中级真题第三辑TEST4
READING 1 hour 剑桥 BEC 真题集中级 第三辑 Test 4PART ONEQuestions 1-7• Look at the statements below and the advice given by fourmarket experts to aholiday company on the opposite page.• Which expert ’s advice (A, B, C or D ) does each statement (1-7) refer to?• For each statement (1-7), mark one letter (A, B, C or D ) onyour Answer Sheet.• You will need to use some of these letters more than once.1 SunTours runs a risk by selling similar holidays tocustomers in different income brackets.2 It is worth offering holidays at a discount to increase thenumber of bookings.3 SunTours needs to reflect on its marketing methods if itwants to boost repeat custom.4 It would be a good idea to sell holidays to locationswhich other promoters have ignored.5 SunTours has been disadvantaged by its approach in the past.6 In certain locations, SunTours may be able to negotiate morefavourable contracts.7 There is an alternative to discount holidays that would bemore satisfactory forSunT ours’ customers.Four market experts offer advice to Sun Tours, themiddle-market tour operatorARobert WorthMarketing to a wider audience could lead to more people buying direct from SunTours rather than going through travel agents, and the consequent reduction in agents’commissions might boost company profits. Towards the end of the season, reducing the cost of holidays would attract last-minute customers, thus avoiding any possible loss on unfilled accommodation and flights. The company could also increase profits by selling more specialised holidays here in Britain, perhaps by offering breaks at historic sites and coastal destinations.B Steven WorrelWhether it’s worth discounting surplus holidays is an arguable point, as it not only cuts into profits, but also results in budget-conscious holidaymakers being put next to SunT ours’more affluent customers, thus damaging the brand. lt may seem attractive at first because of tight margins, but SunTours should think twice before taking up this option. Currently, SunTours is planning to sell higher-margin holidays to previously ‘un marketed’ destinations for which demand is greater than supply. It is likely that accommodation providers in these emerging holiday destinations will be more flexible when it comes to setting terms. The firm should go ahead with this policy.C Ursula CapalboGood risk management and higher sales can guarantee higher profits. Although SunTours has always been averse to planning, the company would in fact benefit from a risk model that forecasts the impact of discounting on cash flow and profitability l throughout the year. SunTours would then be able to change direction when things go wrong, as they inevitably do from time to time. Diversification can increase rather than spread risk, so caution is needed as the company enters regions where facilities for tourists are not yet fully developed. Targeting customers nearing retirement age, whose disposable income and leisuretime are increasing, would be ideal.D Gillian WilmotSunTours knows that good relationships with customers is the key to success in the travel business. With this in mind, the company should consider that brochure mailings, unlike electronic communications, can attract customers and maximise year-round opportunity. They encourage summer tourists to take another break and can even be used to send a thank-you letter to returning customers. Selling holidays at a reduced price is definitely not a sensible option. A better choice would be value-added promotions which can improve profitability and build on SunTours customers' desire for high-quality service.PART TWOQuestions 8-12• Read the article below about the importance of human resource(HR) management.• Choose the best sentence from the opposite page to fill each of the gaps.• For each gap (8-12), mark one letter (A-G ) on your Answer Sheet. • Do not use any letter more than once.• There is an example at the beginning, (0).Human resourcemamagementIt is nearly a century since the car manufacturer Henry Ford sai d, ‘You can destroy my factories and offices, but give me my people and I will build the business right back up again.’(0) G But a few business theorists are beginning to argue that managing people wellcan add more to the bottom line than anything else.Mike Manzotti, a leading American author in this area, has strong views about the growing importance of human resources intoday ’s business world.(8) . A company withhigh staff commitment, for example,has an asset that its rivals findhard to copy. Research in Britain wouldappear to support this notion. Arecent business school survey intothe performance of eightmultinationals found that peoplemanagement could be the mostdecisive factor in a company ’sperformance.Another study indicated the same thing in medium-sized manufacturing firms. (9) . After all, how can an organisation evaluate the commitment of its staff?For this reason, the researcherGeorge Hessenberg argues that a scientific approach is needed. He feels that when HR professionals suggest changing anorganisation ’scompensation structure orbeing more selective in recruiting, they are asking for things that require resources.(10) .Some new approaches areemerging that attempt to do justthat, including the scheme devisedby consultants Couze jordan. Thescheme, which covers communication,recruitment, and use of resources,predicts that significantimprovements in these areasachieve an increase in shareholdervalue of up to 30 per cent.Another programme, launchedbyjames Lesten an independenthuman resources expert, approachesthe problem from a perspectivethat is designed to appeal to awide range of managers.(11) . Both, heargues, involve appropriatedecisions being made about theallocation of resources within aparticular budget.Lester ’s expertise enableshim to carry out anorganisational audit for hisclients to identify which areas ofHR are in most need of improvement.This is because there is no pointin businesses spending largeamounts without knowing if theinvestment is worthwhile.(12) . Lester ’sadvice, however, is forcompanies to think twice beforehiring people, since it isvital they assess whether they are getting value for money.Example: 0 A B C D E F GA But the findings are inconclusive because of thedifficulty of collecting reliable evidence.B He argues that the role of a skilled, motivated andflexible workforce has become more significant as traditional sources of competitive advantage diminish.C For example, a common mistake is to spend a fortune onrecruitment to cover up for deficiencies in training.D However, most leading experts in the field believe thatthere is sufficient evidence to support this model of workplace dynamics.E He compares the positive use of human resources toeffective fund management, as this is something that senior executives can relate to.F He believes, however, that the only way they willgain approval for these potentially expensive initiatives is to have some data that demonstrates positive financial benefits.G In the light of this statement, it is odd that peoplemanagement has taken so many years to move up the agenda.PART THREEQuestions 13-18·Read the article below about common problems affecting mergers, and thequestions on the opposite page.· For each question (13-18), mark one letter (A, B, C or D) on your Answer Sheet.Achieving a successfulmergerHowever attractive the figures may look on paper, in the long run the success or failure of a merger depends on the human factor. When the agreement has been signed and the accountants have departed, the real problems may only just be beginning. lf there is a culture clash between the two companies in the way their people work, then all the efforts of the financiers and lawyers to strike a deal may have been in vain.According to Chris Bolton of KS Management Consultants, 70% of mergers fail to live up to their promise of shareholder value, not through any failure in economic terms but because the integration of people is unsuccessful. Corporates, he explains, concentrate theirefforts before a merger on legal, technical and financial matters. They employ a range of experts to obtain the most favourable contract possible. But even atway to avoid this is to work with focus groups to see how employees view the existing culture of their organisation. Inone example, where two global organisations in the food sector were planning to merge, focus groups discovered that the companies displayed very different profiles. One was sales-focused, knew exactly what it wanted to achieve and pushed initiatives through. The other got involved in lengthy discussions, trying out options methodically and making contingency plans. The first responded quickly to changes inthe marketplace; the second took longer, but the option it eventually chose was usually the correct one. Neither company’s approach would have worked for the other.The answer is not to adopt one company’s approach, or even totry to incorporate every aspect of boththese early stages, people issues must be taken into consideration. The strengths and weaknesses of both organisations should be assessed and, if it is a merger of equals, then careful thought should be given to which personnel, from which side, should take on the key roles.This was the issue in 2001 when the proposed merger between two pharmaceutical companies promised to create one of the largest players in the industry. For both companies the merger was intended to reverse falling market share and shareholder value. However, although the companie s’ skill bases were compatible, the chief executives of the two companies could not agree which of them was to head up the new organisation. This illustrates the need to compromise if a merger is to take place.But even in mergers that do go ahead, there can be culture clashes. One organisations, but to create atotally new culture. This meanstaking the best from both sidesand making a new organization thateveryone can accept. Or almosteveryone. Inevitably there will bethose who cannot adapt to adifferent culture. Research intothe impact of mergers has foundthat companies with differingmanagement styles are the onesthat need to work hardest atcreating a new culture.Another tool that can help toget the right cultural mix isintercultural analysis. Thisinvolves carrying out researchthat looks at the culture of acompany and the business cultureof the country in which it isbased. It identifies how people,money and time are managed in acompany, and investigates thebusiness customs of the countryand how its politics, economicsand history impact on the waybusiness is done.13 According to the text, mergers can encounter problems whenA contracts are signed too quickly.B experts cannot predictaccurate figures. C conflictingattitudes cannot be resolved. Dstaff are opposed to the terms ofthe deal.14 According to Chris Bolton, what do manyorganisations do in preparation for a merger?A ensure their interests are representedB give reassurances to shareholdersC consider the effect of a merger on employeesD analyse the varying strengths of their staff15 The proposed merger of two pharmaceutical groups failedbecauseA major shareholders were opposed.B there was a fall in the demand for their products.C there were problems combining their areas of expertise.D an issue of personal rivalry could not be resolved.16 According to the text, focus groups can help companies toA develop new initiatives.B adopt contingency plans.C be decisive and react rapidly.D evaluate how well matched they are.17 Creating a new culture in a newly mergedorganisation means thatA management styles become more flexible.B there is more chance of the merger working.C staff will find it more difficult to adapt to the changes.D successful elements of the original organisations are lost.18 According to the text, interculturalanalysis will showA what kind of benefits a merger can lead to.B how the national context affects the way a company is run.C how long it will take for a company culture to develop.D what changes companies should make before a merger takesplace.PART FOURQuestions 19-33•Read the article below about a bank with areputation for excellence.• Choose the best word to fill each gap from A, B, C or D onthe opposite page.• For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.•There is an example at thebeginning, (0).The bank withideasWith several hundred years of history behind it, the APL Bank has few problems in (0) B businesses that it is a reputable and secure (19) of a range of banking services. Now, it is demonstrating to business customers that it is flexible and responsive enough to (20) their changing needs in the 21st century.Based in London, APL offers banking services to businesses throughout the UK via its branch (21) . Most customer service provision is (22) out by personal account managers based in local branches, together with (23) staff at companyheadquarters.An important (24) for APL has been to make it easy for customers to (25) ............ business with the bank. They can contact their account manager by direct line or email; if the manager is on holiday, a carefully chosen colleague becomes the‘account contact' and (26) with the customer duringthe manager’s (27) . In addition, for those who want (28) to their bank at any time of day or night there is now a 24-hourphone-based service.In order to remain competitive and build customer loyalty, thebank guarantees to turn around urgent loan (29) within 24hours. This focus on the customer has also been a driving (30) in APL’s recruitment and development policy. For example, newlyinducted staff (31) a ‘custo mer service review' to findout what it is like to be on the other side of the desk, asking toborrow money.Together, these (32) in banking have achievedexcellent results. The customer (33) is growing fast,and last year the bank gained 36,000 new business accounts.1ABCD giver 2 AB reachC meetD assist 2 A system B web C grid D network 2 A taken B C D put2 A aid B C D backing 2 A B CD scheme 2 A do B run C make D have 2 A copes B C D deals2 AB C D retirement 2 A access B C D opening 2 AB CD orders 3 A power B C force D pressure 3 A take B go C set D put up3 ABC D modernisations 33A sourceB baseC centreD foundationPART FIVE Questions 34-45• Read the text below about expenses claims.• In most of the lines (34-45) there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.• If a line is correct, write CORRECT on your Answer Sheet.• If there is an extra word in the line, write the extra word in CAPITAL LETTERSOVERDealing With Expenses吉林工商学院教案（首页）0 Most companies use forms or spreadsheets to process travel and entertainment0 expenses claims. As a result, it can be difficult to control over spending across the34 organisation, and unfortunately when data often needs to beprocessed again and entered35 into the firm’s other such accounting systems. One solution is an automatedexpenses36 management system. But if there are various measures you can implement to make37 your existing procedures more efficient. Firstly, tryensure that all expenses claims are38 independently been authorised. Who approves seniorm anagers’ claims, forexample?39 Don’t waste time for reviewing all expenses claims; only look in detail at a sample,but40egularlyupdatethefirm’sexpensespo|icy,andquerywithallclaimsthatfallout sideit.You41 should also avoid duplicating effort; if line managerscheck expenses, there is little point42 in the accounts department are doing so. You could tryto cut down on cash advances and43 corporate credit cards; making staff to use their own credit cards encourages them44 to submit claims on time. It is also a good idea to identifyand remind staff who do not45 submit or approve claims promptly. Finally, aim to recharge every expenses tocustomers where your business model allows.WRITING 45 minutesPART ONE• Your department needs to employ some temporary staff.• Write an email to the Human Resources Manager:• saying how many staff you need and giving the date you want them to start• explaining why you need them• stating what skills they should have.PART TWO• You are the manager of Arvon Industrial Park and you have just received the letter below from FNT Ltd, a potential customer.• Look at the information below, on which you have already made some handwrittenn example of service offeredArvon IndustrialParkUnits between 1000 m 2 and3000 m 2Short or long-term rental contractsCompetitive pricesContactArvonIP@ for further informationExplain benefits of long-term rental吉林工商学院教案（首页）LISTENING 40 minutes (including10 minutes’ transfer time)PART ONEQuestions 1-12• You will hear three telephone conversations or messages.• Write one or two words or a number in the numbered spaces on the notes or forms below.• After you have listened once, replay each recording.Conversation One(Questions 1-4)• Look at the note below.• You will hear a woman discussing production problems with her boss..MEETINGNOTESCost of (1) have increased.Some of our (2) have sighed exclusive contracts with suppliers.No time to discuss problems at (3) meeting.Product quality problems due to lack of suitably trained (4)Conversation Two(Questions 1-4)• Look at the notes below.•You will hear a woman phoning her company’s legal department about employment contracts.Phone Message for SimonSmithEmma Paynton has a query about contracts for new(5) ........................................................ .She needs t o know the maximum length allowed for a(6) .............................................................. .. .Also. if(7) ..........................................................isrequired, can she include it in the hourly rate?Could you check a contract from a new(8) .................................................... ?Conversation Three(Questions 9-12)• Look at the notes below.•You will hear two colleagues discussing what to include in their company’snewsletter.NEXT MONTH'SNEWSLETTERWhat to include:Decision to introduce (9) forall staff.Positive feedback on the new models shown at (10)las t month.Board are coming to final decision on the (11) of G and Q.N.B. Need to reassure staff that no (12) will be necessary.PART TWOQuestions 13-22Section One(Questions 13-17)• You will hear five short recordings.•For each recording, decide what opinion the speaker has about the company they work for.• Write one letter (A-H) next to the number of the recording.• Do not use any letter more than once.• After you have listened once, replay the recordings.13 A The after-sales service is poor.B The company brochure should be updated.14 C More money should beinvested in research and development.15D Employment contracts should be standardised.16 E A member of staff should be dismissed.F Some new trainees should be recruited.17G The company insurance provision is not sufficient.H Product delivery agreements need to beclearer.Section Two(Questions 18-22)• You will hear another five recordings.• For each recording, decide what the speaker is trying to do.• Write one letter (A-H) next to the number of the recording.• Do not use any letter more than once.• After you have listened once, replay the recordings.18 A to place a repeat orderB to query aninvoice19 C to accept a quotationD to confirm an appointment20E to enquire about a change21 F to ask for a refundG to book a conference venue22H to arrange a demonstrationPART ThreeQuestions 23-30•You will hear an insurance salesman, Dan, talking to a friend, Helen, about the appraisal interview he has just had.• For each question (23-30), mark one letter (A, B or C) for the correct answer.• After you have listened once, replay the recording.23 What does Dan say about his appraisal interview?A He learned more from it than he had expected.B His line manager now understands him better than before.C He got a clearer idea of his future direction in the company.24 Dan took a step down to his present job because heA found management too difficult.B wanted to spend less time at work.C missed the contact with customers.25 What reaction from other people to his change of job does he mention?A Some employees from his previous company moved with him.B His present colleagues are suspicious of his motives.C Some people assume that he wants to change jobs again.26 According to Dan, one of his strengths is hisA knowledge of insurance.B computer skills.C ability to memorise details.27 According to Dan, a disadvantage of working with customers is having toA stay patient with people who are slow to make decisions.B seem friendly towards people that he doesn’t like.C make complex policies easy to understand.28 Dan’s line manager has agreed to change Dan’sA work base.B basic salary.C working hours.29 Dan’s idea for developing sales is toA allow sales reps to visit any part of the country.B reward customers for giving leads to new business.C increase the amount of advertising.30 In Dan’s opinion, his line manager is good atA motivating her staff.B managing her time.C listening to her staff.You now have 10 minutes to transfer your answers to your Answer Sheet.SPEAKING 14minutesSAMPLE SPEAKING TASKSPARTONEIn this part, the interlocutor asks questions to each ofthe candidates in turn. You have to give information aboutyourself and express personal opinions. PART TWOIn this part of the test, you are asked to give a short talk on e business topic. You haveto choose one of the topics from the three below and then talk for about one minute. You have one minute to prepare your ideas.A: What is important when . . . ?Aiming to keep good staff• Promotion opportunities• Salaries••B: What is important when…?Organising a conference• Conference speakers• Facilities at conference centre••C: What is important when . . . ?Producing amarketing plan• Identifying target customers• Setting a budget••PARTTHREEIn this part of the test, you are given a discussion topic. You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner. After that, the examiner will ask you more questions related to the topic.For two candidates吉林工商学院教案（首页）Sales Managers ConferenceYour company is organising a conference for the sales managers working in its offices around the world. You have been asked to help plan the conference.Discuss the situation together, and decide:• what information you will need to send to the sales managers before the conference• what activities you could organise to help people to get to know each other better.For threecandidatesSales Managers ConferenceYour company is organising a conference for the sales managers working in its ofiices around the world. You have been asked to help plan the conference.Discuss the situation together, and decide:• what information you will need to send to the sales managers before the conference• what activities you could organise to help people to get to know each other better• whether to invite a guest speaker to give a talk.Follow-on questions• Do you think a company benefits from holding conferences for its employees? (Why? / Why not?)• Do you think you would enjoy going to a conference? (Why? / Why not?)• How important is location to the success of a conference? (Why? / Why not?)• Could it be a problem if several managers in a company are away at conferences at the same time? (Why? /Why not?)• Should a company stop sending staff to conferences if it is having financialdifficulties? (Why? / Why not?)•Apart from having conferences, what other ways can companies encourage teamwork among their employees? (Why?)KEYTest 4 ReadingPart11B 2A 3D 4B 5C 6B 7DPart28B 9A 10F 11E 12C Part3剑桥BEC 真题集中级第三辑Test 41 3 C14 A15 D16 D17 B18 B1 9 C220 C221 D222 C223 B2P34 WHEN38 BEEN41 CORRECT 35 SUCH39 FOR42 ARE45 EVERY36 IF40WITH43 TO37TRYTest 4WritingPart 1Sample AAs you know, we always have increasing number of orders before Christmas. I need t0 hire 3 people for two weeks for packaging. I d0n’t require any specific skills. I need them by the end of the next week at latest.Regards.AnjaVinogradovaBand 5All the content points are covered and there is evidence of a wide range of vocabulary and good language control. The email is clear and concise and the register is appropriate.Samp吉林工商学院教案（首页）le BTo: Human ResourcesManagerFrom:Cao HuiAs the company’s expanding sales, you know it is not enough for 5 people in our department. We need 10 temporary staff to finish the more and more deal in our department. I wish the new staff has the “o ffice", "0rac le”skills and basic English skills. We prefer to the exercise people. If they can come to work by the next month, it is very find.Thankyou.Band 2Whilst all the content points have been addressed, the message is not clearly conveyed吉林工商学院教案（首页）due to the frequent errors which distract the reader. At times, the register of the email is not entirely appropriate.Part 2Sample CDearSirsWith reference to your letter dated 18 October 2004 concerning rental for a new factory unit suitable.I am writing to inform you that our company, Arvon Industrial Park will meet your need. Firstly, our park is located immediately to the high way. The transportations here are very convenient. There is also a railway station around. Secondly, our industrial park offers 24-hours security services and auto fire-resistant system. Thirdly, we have enough parking places for staff parking, which can accommodate 300 cars. Furthermore, our electricity facilities were improved last year. Now we can offer whole day electricity supply. Finally I would like to tell you that if you have long-term rental with us, we will provide you with 10 percent discount for the first two year s’ rental.I do hope we can be your supplier in the future, please contact us at our earliest convenience.YoursfaithfullyBand 4The letter addresses all the content points and these are expanded upon appropriately. The register and format are consistently appropriate and the content is well organised. Good language control is demonstrated, and a wide range of vocabulary and grammar structures is used.Sample DThank you for your interest in renting a unit atour Industrial Park.I am sure, that Arvon Industrial Park is the right choice for you as it’s very close to the airport and the city centre. The railway station is also nearby. The access to the Motorway is only 200m away.。
bec中级与英语四级BEC剑桥商务英语中级口语解析
bec中级与英语四级BEC剑桥商务英语中级口语解析剑桥商务英语中级口语解析(1)WHAT IS __NT WHEN 。
?Aiming for promotionQuality of performanceCompany loyalty【词汇短语】由。
负责be in charge of 热情的enthusiastic重要的，关键的crucial 细小的工作small errands长期的long-range 价值merit管理的administrative 监督supervise【句型点击】That is to say。
.It is very crucial to。
..is known to all【参考范例】If you are aiming for a promotion, primarily, you should show asatisfactory performance. That is to say, if you want to be in charge ofsomething, you start from small errands and show your long-rangemerits. Youhave to show people what you are capable of. This is very crucial. Secondly,demonstrate your loyalty to the pany, because no manager wants an outstandingbut undependable to take an administrative role and supervise a department.Thirdly, show your intelligence in the field you are working, face to thechallenge that others fear to take, and then, your professional skills would beknown to all. The last point, try to build an easy-going and enthusiasticpersonality. A brilliant yet not ed employee is definitely not qualifiedfor a promotion.剑桥商务英语中级口语解析(2)WHAT IS __NT WHEN 。
剑桥BEC真题集第四辑(中级)口语修正版答案
剑桥BEC真题集第四辑（中级）口语修正版答案What is important when Planning a presentation？●Audience●Equipment neededFirstly，You need to know who is going to be the target audience. Whether the audience know anything about the topic of your presentation, What they are interested in, and Why they come to your presentation. Once you have found out something about the target audience, you need to keep in mind their interests and needs so as to make your presentation interesting and meaningful for the target audience. Secondly, you need to decide what kind of equipment will be needed for the presentation, e.g. over-head projector; clear transparencies; computer; microphone, acoustic for the venue where the presentation will take place. Also,You need to make sure that the equipment needed will be available on the day when the presentation will take place. what’s more, you need to check that all the equipment is in good condition and works well.What is important when selecting an interpreter for a meeting with foreign clients●Experience●ReliabilityFirstly, you need to select an interpreter who is experienced in interpreting for such meetings, the interpreter should have a wide knowledge about business management and familiar with the special terms and jargons for commercial negotiations, finance, law, etc. in addition, a background knowledge about the target country is also important too. Secondly, the interpreter for a meeting with foreign clients should be reliable in the following aspects: being punctual for the meetings,keeping information learned at the meetings confidential and interpreting accurately what is being discussedWhat is important when introducing a new product range onto the market ●Timing●advance publicityFirstly ,the introduction should be made at an appropriate time, i.e. when the market is matured for having this new product range, in other words, there will be prospective customers to buy the products. If there are any competitors who are planning to introduce similar products onto the market, then it is necessary that the introduction should be made ahead of their introduction so as to grab as much market share as possible.Secondly, advance publicity is important in that it will pave the way for the introduction, i.e. to make it known to the general public. There are different ways to implement advance publicity.-- to have a news conference to declare the introduction--to advertise on TV/radio, in newspaper/magazines--to deliver samples of the new product (delivery can be made in the streets, insupermarkets, to people’s homes etc.)What is important when aiming to improve career prospects (职业规划)?When aiming to improve career prospects, I would take three factors into account, a good reading habit, a good command of foreign languages, a further education and organic frame of the worldTo start with, a good reading habit can enrich your knowledge. When you are reading business articles, the latest business events will give you a clue of what to do on your own opinions.Secondly, foreign language learning is becoming increasingly（有意识的替换more and more）popular in companies because it guarantees effective communication with overseas business partners.Thirdly, further education helps you to step forward. With more training, your proficiency will be improved. Last but not least, an organic knowledge system also plays an important part in the career development. A broadened horizon(开阔眼界) would enhance your professional skills.What is important when aiming to improve career prospects?● R eading business articles● Learning a foreign language● TrainingFirstly, reading business articles is very important when trying to improve career prospects. This is a good way for you to keep up with the latest development in related field which may give you a clue of what to do next.Secondly, learning a foreign language is also important. For instance if you are good at speaking English ,that would add weight to the improvement of career prospects since the globalization economy and the wide-spread international corporation all needs the bridge of a common language ,and English is one of the most widely used languages. Thirdly, training is another factor to consider. By doing so , you get access to a range of skills to meet different sorts of needs from different jobs.What is important when deciding how to transport goods?●Destination●Speed●delivery and loading of the goods●priceWhen you are deciding how to transport goods, the destination of the delivery is the prime element to be consideredFor the sake of (为了) convenience, various means of transportation should be adopted with regard to different distance of the delivery.Furthermore, we can not overlook speed（论点2）. A more prompt delivery means a faster turnover（此处意为流通量，注意它的其他两种意思：营业额及turnover rate 员工的离职率）.On the other hand, delivery and loading of the goods should not be neglected. If thegoods are not taken care of, there could be damages either in transit or during the loading and unloading process or by other reasons. If the percentage of the damaged portion is too high and the goods are in a bad condition, the company can suffer from a huge loss.And now it comes to the last point: price. Other things being equal, as long as the transport company can handle the items properly(可以用专业术语“野蛮装卸”rough handling表示), we would definitely choose the one that grants us the best offer.What is important when purchasing new machinery?●the level of automation●the level of automation●quality●safetyfirstly, When purchasing new machinery for production line(生产线), the level of automation should be considered first. Just imagine how much labor it will save if the whole process is computerized and fully automatic, that is exactly the reason why we buy new machineries: to save labor and raise efficiency.Secondly,, we should be aware of the maintenance requirement of the machineries we bought. It should be stated crystal clear in the payment terms whether it is the responsibility of the buyer or the seller to get the maintenance covered（意为“负责”）. Furthermore, quality should be viewed before the purchaseFinally, if I were in charge of the purchase, my interest will be towards safety. The visual of some worker getting caught in the blade（刀片）of the machinery is horrifying. If we don’t take this seriously, this image will not be a hypothetical casewhat is important when selecting a retail sales assistant?●previous experiences●appearance●some basic skills and qualitiesWhen selecting a retail sales assistant, several factors should be taken into consideration. Firstly, I think if the candidate has some previous experiences, he or she may get a priority or privilege（优先权，特权）for the position, because as many other employers, I attach great importance to it for that matter.Secondly, I would pay attention to the personal appearances of the applicants. A good appearance can make the publicity of the company better and easier, and the clients and customers will have deep impression of a decent, neatly dressed sales assistant. Thirdly, some basic skills and qualities are necessary, such as communication skills and analysis skills. And also, to keep contact with our customers is very important（论点4）. It can help us to improve our achievements and make sure we have sustainable resources for the future development.补充词汇：sales manager 销售经理sales promotion 促销sales potential 销售潜力selling profit 销售利润What is important when contacting clients by telephone?●calling at the right time●listen carefully●positive and enthusiasticWhen contacting clients by telephone, we have to cover the whole range of business master in a limited time, so we have to be very brief and efficient in every minute available (论点1：在已给出的提示中：calling at the right time比较难拓展，需尽量扯到我们熟悉的或常识性的话题，即说话要简洁、有效). As a matter of fact, we talk all day, but how to talk is obviously a somewhat neglected art.To be specific, you should make sure that you that you call your clients at the right time, because it is impropriate, impolite and very annoying to disturb your clients when they are in the middle of something. To put it in another way, the perfect timing is the key point.Secondly, when contacting clients by telephone you should listen carefully, because one of the best ways to show your respects to your clients is to become a good listener Thirdly, you need to have a positive attitude and to let your clients feel that you are positive and enthusiastic. Also, you can keep a harmonious circumstance between you and the clients. Of course, there are other details that you should pay attention to (论点4), such as do not hang up first. We often say that the details determine whether you will succeed or fail(细节决定成功还是失败). Note that the details can help a lot to solve the problems effectively.What is important when managing change?●clear objective●communication●technology and qualified personnel.In this information age, the capacity to manage change is becoming increasingly important. Consequently, more and more managers begin to put this issue in the spotlight）.In my perspective, when managing change, several factors should be taken into consideration. The first one is to set a clear objective, because it is the blueprint （蓝图）of a company’s future development. Without the guide of a clear objective, one will get lost in the business jungle.The second factor is communication skill. An effective communication can promote cooperation, and communication is usually considered as an inevitable（不可避免的）way to effective management.The third one is technology and qualified personnel. They are the core competitiveness of enterprises and they are the software and hardware that drive the enterprise to work in a full speed (全速进行）. Without them, it is hard to keep pace with the time.The last but not the least, creativity is also important (论点4). Even a single innovative idea may be capable of helping an enterprise to tak e the lion’s share in the market. SampleWhat is important when considering setting up a staff canteen?●employees' opinions.●Cost●financial situationWith respect to setting up staff canteens, I suggest that we should be aware of the following four factors.First of all, I think we should listen to the employees' opinions. If most of the employees agree to setting up a canteen and the company can afford the expenditure. I think the company should not refuse to setting up a canteen. Facilitating employees will finally benefit the company. To consider their opinions is to respect their interests. Secondly, It is necessary for the company to consider the expenditure of setting up a new canteen. Because the company needs profit to sustain itself run. The company can also strive for investment from others. Make sure setting up the canteen is beneficial to employees and companyTo start with, employees’ opinions are supposed to play a crucial role（论点1）. Undoubtedly, we should conserve no effort to meet the needs of the employees. We can benefit a lot from this employee-oriented tactic. To be specific, we can compare notes with employees from different departments, or, alternatively, we can make them vote for a decision.Secondly, the cost of the company deserves to be taken into consideration. If there can be other more economical options, why bother to build an extra canteen? I mean , if the company can make a long term reservation （长期预定）with a restaurant probably, it saves time and money.Thirdly, the financial situation tends to interfere in the decision making. If building a canteen is a better choice compared with ordering foods from restaurants in the long run, we still have to consider the expenses in building the canteen- an undergoing construction is a big deal for the company anyway.Lastly, the location of the canteen is also quite important. If you want to build a canteen, there should be space available for it .SampleWhat is important when working as a teacher ?●sharing expertise●deciding responsibilities●monitor the studentsWhen working as a teacher, the prime concern is sharing expertise. The need of the students should receive careful consideration. Through systematic training and teaching, the students should be able to resort to （依靠，求助于~~~）the professional skill of the teacher for reasonable solution of whatever problem they may come across in working experience.Secondly, the teacher is expected to decide the responsibilities of his/her fellowman. In this case, it is better to tackle with（与do with, deal with, cope with同义）the whole thing in an organic way rather than on a piecemeal（七零八碎的）basis. In other words, the person on the teaching position should be crystal clear（又一次碰到，意为完全明白，十分清楚）of the strength and weakness of every student and assign them to the right positions based on this judgment. Given this premise, the whole team can work in an efficient way.Another crucial issue is how to monitor the students.Here we should adopt a flexible policy. It takes wisdom to let the students know that their behaviour will be noticed by the supervisor and simultaneously to invoke the creative spirit out of them（论点4）. In this way, we can improve the behaviour pattern of the students and make full use of their potentialities.What is important when negotiating a contract with a customer?●customer’ needs●available budgetIf I am negotiating a contract with a customer, I will firstly take the cus tomer’ needs into consideration. The reason is very simple: it is the basis of the undergoing negotiation; we are sitting around the negotiating table because we need something from each other. It is our common desire to conclude the business.On the other hand, the success of the negotiation depends on the available budget. Without financial support, all the rounds of discussing and bargaining won’t make any sense. That is why it is an international practice（国际惯例）to consider about the budget first and reasonable design of the contract comes after that.Besides the above mentioned points, long-term cooperation is also an essential element （谈判中既要考虑到short-term profits, 又要考虑到long-term relationship）. Although the well-being of our own party is the main concern of us, we should insure that the prices we offered are very favourable (favorable price优惠价格), or we may even make some readjustment in our offer if the customer insists. The drive behind these behaviours is that sustainable profit and win-win outcome will make sure the contract can be held good for a long term. That is why we ought to make it our permanent principle（不变的原则）to honor the contract and maintain commercial integrity.。
2023年bec中级口试真题
BEC中级口试全真试题Part Ⅱ1.What is important when planning a presentation?Finding out about the audience Researching the topic2.What is important when aiming to improve customer service? Staff Training Customer Satisfaction Surveys3.What is important when managing a project?Encouraging Teamwork Keeping to schedule4.What is important when motivating staff?Financial benefits Career development Opportunities5.What is important when dealing with competition?Pricing policies Advertising strategies6.What is important when planning health and safety training? Selecting topics Selecting staff to attend7:What is important when choosing new office equipment? Prices and discounts Brand names8.What is important when entertaining foreign business clients? Venue for entertainment Cultural Differences9.What is important when aiming to reach new markets?Market research Advertising10.What is important when choosing a management training course to attend?Program Contents Length of course11.What is important when relocating a business?Local workforce available Location of site12.What is important when advertising a new product?Target markets Choice of media13.What is important when starting a new job?Knowledge of company procedures Help from company staff14.What is important when selecting staff for marketing trips abroad?Position in the company Previous experience of other countries 15.What is important when aiming to reduce production costs? Efficiency of production line Cost of raw materials15.What is important when choosing people to work in teams?Variety of experience Personal qualities16.What is important when dealing with a heavy workload?Time management Sharing tasks17.What is important when developing new products?Market research Pricing18.What is important when being interviewed for a job? Information about the company Personal appearance19.What is important when exhibiting at a trade fair?Quality of display Staff selected20.What is important when introducing a reward system for staff? Purpose of the reward system Types of reward offered21.What is important when entertaining clients?Types of activities Cost22.What is important when choosing retail premises to rent? Location Length of contract23.What is important when deciding on packaging for products? Image Production process24.What is important when selecting staff for promotion?Attitude to work Current performance25.What is important when considering a career change?Future study or training Opportunities for future promotion26.What is important when planning an advertising campaign? Market research Selecting appropriate media27.What is important when choosing transport for a business trip? Convenience Cost-effectiveness28.What is important when aiming for promotion?Quality of performance Company loyalty29.What is important when exporting goods or services for the first time?Personal Contacts Professional advice30.What is important when dealing with complaints from clients? Offering an apology Suggesting a solution to the problem31.What is important when setting prices for new products? Production costs Competitors’ prices32.What is important when aiming to reduce staff turnover? Financial incentives Career structureyou.o..ne.store? Attractivenes...Securit.o.goods34.What is important when choosing a new sales agent? Experience of agent Number of contacts35 What is important when monitoring the quality of service provided?Feedback from customers Checking sales figures36: What is important when…?selecting applicants for a job work experience personal qualities37: What is important when…?choosing a new supplier price and discounts reputation 38: What is important when…?aiming to improve production quality up-to-date equipment staff training39: what is important when…?preparing for a job interview studying the job advertisement finding out about the company40: what is important when…?deciding whether to attend a conference venue speakers41: What is important when…?developing new products market research costs involvedBEC中级口试全真试题 Part III1.Progra.fo.Ne.Staffpan.yo.wor.fo.woul.lik.t.introduc..ful.programm .o.trainin.fo.ne.staff.Yo.hav.bee.aske.t.hel.prepar.th.programme. Discuss the situation together, and decide:--- what should be covered by the training programme--- how else new staff can be helped to settle into their jobs as quickly as possible2 Company Dress CodeYour Managing Director is unhappy with the general standard of dress among staff.You have been asked to make recommendations about introducing a dress code or company uniform.Discuss the situation together, and decide:---what the advantages and disadvantages of having a company uniform would be--- what kind of dress code would be appropriate for staff in different types of jobs3 Staff TrainingYour company has decided to use an outside agency for training sales staff.You have been asked to have preliminary discussions with the agency to organise this.Discuss the situation together, and decide:--- what information you will need to provide for the agency---what kinds of questions you will need to ask the agencypan.Videopan.yo.wor.fo.i.plannin.t.mak..vide.t.sho.t.pote ntia..customer.an.investors.Yo.hav.bee.aske.t.hel.wit.plannin.th.video. ---Discuss the situation together, and decide:--- which departments and activities in the company should be included in the video---which company personnel should appear in the video5.Busines.Magazin.ArticleAn international business magazine is sending a journalist to write about your region, and wants to include an article about the retail company you work for.You have been asked by your company to help the journalist plan the article.Discuss the situation together, and decide:--- what kinds of information should be included in the article--- how this article could benefit your company6.Openin..Branc.AbroadThe retail company you work for has decided to open a branchabroad for the first time.You have been asked to help with the planning of the new branch. Discuss the situation together, and decide:--- what staffing arrangements might be necessary for the new branch--- which information about premises in that country it would be useful to find out about7.Entertainin.Foreig.ClientsYour company is entertaining a group of foreign clients for three days, including one non-working day.You have been asked to plan a programme for the visit.Discuss the situation together, and decide:--- what kinds of activities would be suitable for the visit--- what information it would be useful to know about the clients before finalizing the program8.Wor.Experienc.ProgrammeThe manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations for this programme.Discuss the situation together, and decide:--- what kinds of work experience the company might offer--- how the participants should be selectednguag.TrainingYour company is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide:--- how to encourage employees to take part in the training--- what kind of schedule would be suitable for the training10.TeamworkYour company is sending a small group of employees away together for three days to encourage them to work as a team.You have been asked to help plan the programme.Discuss the situation together, and decide:--- what practical arrangements the company needs to make before the trip--- what work and leisure activities would be suitable for the group 11.Foreign Business TripYour company is attending a trade fair in a foreign country for the first time.You have been asked to help with the preparations for the trip. Discuss the situation together, and decide:---what travel and accommodation arrangements you will need to make before the trip---which kinds of business customs in the foreign country it wouldbe useful to know about, and how to find out about these before the trip12.(Fo.thre.candidates.Entertainin.Foreig.ClientsYour company is entertaining a group of foreign clients for three days, including one non-working day.You have been asked to plan a programme for the visit.Discuss the situation together, and decide:--- what kinds of activities would be suitable for the visit--- which members of staff should accompany the visitors--- what information it would be useful to know about the clients before finalizing the programme13.Fo.thre.candidate. Wor.Experienc.ProgrammeThe manufacturing company you work for has decided to offer a two-week work experience programme for a small group of students from a local business college.You have been asked to help with the preparations for this programme.Discuss the situation together, and decide:--pan.coul.offe..ho.th.participant.sh oul.b.selected--- what feedback and evaluation should take place after the programme has finished14 For three candidates English Language TrainingYour company is planning to offer 30 hours of English language training to employees.You have been asked to help with the planning and organization of the training.Discuss the situation together, and decide:--nguag.trainin..ho.t.encourag. ...employee.t.tak.par.i.th.training---what kind of schedule would be suitable for the training15 For three candidates TeamworkYour company is sending a small group of employees away together for three days to encourage them to work as a team.You have been asked to help plan the programme.Discuss the situation together and decide:--- what practical arrangements the company needs to make before the trip--- which work and leisure activities would be suitable for the group --- how to evaluate the success of the tripBEC中级模拟口试试题Stage OneInterlocutor.Goo.morning.M.nam.i.Joh.Smith.an.thi.i.m.colle .ar.L.Hu.an.Wan.Wei?Li: Yeah Wang: YeahInterlocutor.Than.you.Now.firs.o.all.we'.lik.t.kno.somethin.a bou.eac.o.you.Mr.Li.ca.yo.tel.m.abou.yourself?Li.M.pleasure.A.yo.know.m.nam.i.L.Hua.I'.fro.Jiangs.province .I'.no....studyin.i.Suzho.University.An.I'.majorin.i.internationa.trad.t here.Interlocutor:Than.you.M.Li.No.Mr.Wang.ca.yo.tel.m.abou.you .ambitions?Wang.Yes..a.no..studen.wit.Suzho.Universit.majorin.i.busine s.administration..hop..ca.ge.m.MB.an.joi..world-pany.An.afte..hav.ha.enoug.experien pan.o.m.own.Interlocutor:Than.you.Mr.Wang.An.Mr.Li.coul.yo.tel.m.abou.y ou.ambitions?Li..bi.questio.fo.m.indeed.I'v.neve.though.abou.it.bu..be.I'l. wor.toward..CE.o..bi.multinationa.corporation.That'.m.goa.i.l ife.An.that'.wh..a.spendin.s.muc.tim.o.English.busines.Englis.i.particular.Interlocutor:Mr.Li.yo.sai.you'r.spendin..lo.o.tim.o.busines.En glish.D.yo..thin.busines.Englis.i.difficul.t.learn?Li:No.exactly.thoug.i.ma.b.difficul.a.th.initia.stage.Th.thin.i.t ha.yo..nee.t.hav.som.busines.knowledg.befor.yo.star.t.lear.busines. English.Interlocutor:Ho.abou.you.Mr.Wang.I.i.difficul.fo.you?Wang:No.really.Yo.know..lik.Englis.ver.much.an.m.majo.i.busines.......administration.S..hav.alway.foun.busines.Englis.ve r.interesting.Stage TwoThe importance of having a good CVWell.i.m.opinion.yo.ca.neve.underestimat.th.importanc.o.havin..goo .CV.I.themajorit.o.cases.you.C.i.th.employer'.firs.impressio.o.you.yo u.firs.chanc.t.impres.you.potentia.employer.let'.say.I.i.th.essentia.ill ustratio.o.you....suitabilit.fo.th.job.showin.ho.you.skill.an.experienc. matc.you.employer'... requirements.Bu.mor.tha.that.i.show.you.abilit.t.summarize.prioritiz.an.presen.inf ormatio.effectively.essentia.skill.i.today'.jo.market.I.als.show.you.lin municativ.abilities.Even though employers these days use a variety of selection techniques, such as analyzing your handwriting, a good CV is still the single most important part of any application.Stage ThreeTime Managementpan.ha.foun.tha.ineffectiv.tim.managemen.i.on.o.th.majo.proble.area.throughou.th.workforce.Yo.hav.bee.aske.t.pu.forwar.som.suggestion .fo.improvingth.situation.Discuss, and decide together:------why poor time management can become a major problem in companies------what procedures could be adopted to ensure that time is managed effectively.Zhang:pan.i.sor.o.ou.o.contro.the s.days.Don'.yo. thin.so?Wang:pany.An .tha.obviousl...ha..lo.t.d.wit.poo.tim.management.Zhang:Yo.mea.poo.tim.managemen.ha.cause.al.thes.problem s.Why?uall.d.n o.allocat.block.o.tim.t.specifie.tasks.The.d.no.hav..definit.ide.o.whe.the.sho ul... complet..certai.task.An.…Zhang:An..thin.the.ofte.neglec.th.orderin.o.priorities..mea.cepan.ever.tas.i.tr eate.o.a.equa.basis......eve.i.i.i..ver.urgen.task.Wang:That'.th.point.S.tim.shoul.b.planne.accordin.t.th.impor tanc.o.th.task.w.nee.t.dea.with.Zhang:So what do you think we can do so that time is managed effectively here in our company?Wang:You mean what procedures we can adopt?Zhang.Sure.That'.wha.ou.bos.i.askin.u.t.do.Right?Wang:Right..thin.we'v.go..lo.t.do.First.w.shoul.mak.al.th.staf .member..pany. Zhang:Yes, I think we can give them instruction in time management, especially those in supervisory positions.Wang.Right.perhap.w.ca.ru..fe.trainin.program.fo.them.I.nee .Zhang:Anothe.thin.w.ca.d.i.t.mak.al.th.managers.o.eve.ever. staf.member..com.u.wit..jo.descriptio.o.thei.own.I.thi.way.the.ca.b.prett.s ur..abou.wha.the.ar.responsibl.fo.an.wha.the.ar.not.Wang.Yes.that'p .u.wit..se.o.rule.a.t.wha.kin.o.job.shoul.b.give.p riorit.to.I.thi.way,w.ca.mak.sur.tha.importan.task.ar.deal.wit .first.pan.shoul.ru..fe.trainin.prog rams.an.ever.staf.membe.shoul.writ..jo.descriptio.o.thei.own.Wang: And rules should be made as to what kind of job should be given priority to.。