身体语言的秘密1
FBI教你破解身体语言-图解版_第一章 FBI告诉你身体语言的秘密
1.身体语言比有声语言更真实拿起此书，许多人心中一定存在诸多疑问。
什么是身体语言？它具有哪些特征？学会解读身体语言对我们有哪些好处？现在，我们就先从解答这些疑问入手，来看一看身体语言都具有哪些特点。
在生活中，我们判断一个人诚不诚实，往往是看他所说过的话与事实是否相符。
但是像这样去验证话语的真实性往往都需要一定的时间。
这就会让我们变得很被动，甚至会给我们带来许多不必要的麻烦。
比如，如果你的商业合作伙伴向你撒谎，而你相信了他的话，与他进行了合作，等到你知道对方不诚实时，你可能已经遭受到了一定的经济损失。
但是，如果在他跟你谈合作的当口儿，你就能捕捉到对方不诚实的信息的话，那么你就可以避免这样的结果产生。
但是，我们怎么才能判断对方是否诚实可靠呢？FBI告诉我们，非语言交流往往能够反映一个人真正的思想、感觉和意图。
只是，人们常常会忽略自己的非语言交流行为。
发生在亚利桑那州的一起强奸案就很好地说明了这一点：当人在撒谎的时候，肢体语言往往与有声语言难以一致。
一名年轻的犯罪嫌疑人被抓来审讯，他的供词十分有说服力，而他的故事也非常合理。
他声明，自己从未见过受害者，并曾沿一排棉花地前行，然后左转，最后径直走回家。
审讯中，一名探员快速地记下了嫌疑人的供词，而另一位则一直在注意着嫌疑人的一举一动。
那位审讯人员发现，当嫌疑人说到左转和回家时，他的手打了个向右的手势，而这个方向正好指向犯罪现场。
如果那位审讯员不是一直在观察嫌疑人，他不可能抓住嫌疑人的这一破绽——即言语（左转）和非语言行为（向右的手势）的不一致。
看到这个手势后，他立刻确定这个嫌疑人在说谎。
于是，过了一会儿，审讯人员再次与嫌疑人展开了较量，最终嫌疑人承认了自己的罪行。
从上面的案例中，我们可以看出：身体语言比起任何有声的话语都诚实。
在日常的人际交往中，人们通过身体语言所进行的信息沟通占了半数以上，美国有一位传播学家就曾提出了这样一个信息表达公式：信息的全部表达=55%表情+38%语调+7%语言。
销售心理学解读客户身体语言的秘密
销售心理学解读客户身体语言的秘密在销售过程中，了解客户的需求和意图是非常重要的。
除了倾听客户的言辞，观察并解读客户的身体语言也是一项能帮助销售人员更好地与客户交流的技能。
本文将介绍销售心理学中解读客户身体语言的秘密，帮助销售人员更好地理解客户，并提高销售成功率。
一、眼神交流眼神交流是人际交往中最重要的部分之一，可以传递大量信息。
在销售过程中，通过观察客户的眼神可以了解其兴趣、注意力集中的程度以及是否对所述内容感兴趣。
1. 目光接触：客户与销售人员的目光接触是沟通的基础，如果客户主动与销售人员进行目光接触，通常表示对对方感兴趣，并愿意与其进行交流。
2. 眨眼频率：眨眼频率可以反映客户的焦虑程度。
一般来说，焦虑的客户眨眼更频繁。
销售人员应关注客户的眨眼频率，根据情况适当调整自己的销售策略，以使客户感到舒适和放松。
3. 眼神方向：观察客户的眼神方向也是解读其意图的重要依据。
如果客户的目光集中在某个产品或展示的物品上，通常意味着他们对该产品或物品感兴趣。
二、身体姿势客户的身体姿势可以反映其对销售人员的态度和感受。
通过观察客户的身体姿势，销售人员可以判断出客户的情绪状态，并相应地调整自己的销售策略。
1. 整体姿势：客户保持开放而放松的姿势通常表示其对销售人员和交流内容抱有好感。
例如，客户面对销售人员的身体正面，肩膀放松，双臂自然下垂。
2. 交叉手臂：如果客户交叉双臂放在胸前，说明客户对销售人员或者所提供的信息持怀疑态度。
销售人员应该采取一些积极的措施来打破客户的防御心理，例如提供客户案例或者其他权威证据。
3. 躯干倾斜：客户的躯干倾斜可以反映对当前话题的兴趣程度。
如果客户的躯干倾斜向前，说明他们对所讨论的话题非常关注。
销售人员应抓住这个机会，深入探讨相关话题，以进一步满足客户的需求。
三、手势表情手势和表情也是客户身体语言中非常重要的一部分。
通过观察客户的手势和表情，销售人员可以了解其情感状态和对销售信息的反馈。
肢体语言的心理秘密
会说话的肢体语言
• 撒谎的肢体语言-揉眼睛，低脑袋，用指甲 轻轻的触摸衣角，看天花板，触摸眼角， 捂嘴 • 路途中的肢体语言-相互注视，猛地抬头， 眉毛上扬1/6秒，点头，相互微笑，暂时避 开对方目光，走近后又相遇，握手，拍肩 膀，说话
会说话的肢体语言
• 自我调节的肢体语言-抠鼻子，扭手腕，搔头皮， 舔嘴唇，玩笔，转东西，挖耳朵。 • 象征性肢体语言-点头，摇头等 • 表示厌烦的肢体语言-捂耳朵，交头接耳，打瞌睡， 用手支撑着头，低头看书看报，跷二郎腿，双臂 交叉，眼睛盯着别处用手指敲桌子，跺脚 • 求爱的肢体语言-肌肉微张，站姿笔直，神采奕奕， 皮肤通红或胀白。男：拢拢头发，扣好衣服，伸 伸领带，拉拉裤子。女：抚弄头发，把脸上的头 发弄到两边去。位置：相向而坐，身体朝向对方， 看着对方的脸，向对方倾靠，手臂围成一个圈， 脚交叉
第一章仅仅用耳朵听还不够
• • • • • • • • 睁开眼睛，其实沟通没有障碍： 肢体语言的类型： 广域信号-举止，身体摆放方式 身体语言-身体躯干 微观动作-手指，鼻子，瞳孔 面部动作-面部 空间行为-距离 触觉-拥抱，握手，接吻等
倾听需要肢体语言配合
• 不同意而调转头-身体稍稍侧转，懒散的坐着，双 腿交叉并不正视你 • 挫败感和焦虑-手臂交叉，多次交叉双腿，脸部摩 擦动作，摆弄珠宝，钢笔，衣服等 • 不耐烦-行动加速，频繁更换坐姿，点头速度加快， 双腿交叉时上面的那条腿摇晃，不停的看表，掌 心向下放在桌子上，开始整理文件 • 厌倦-打哈欠，因哈欠而流泪，重复的做同样的姿 势和动作，旋转手中的笔
会说话的肢体语言
• 表示封闭的肢体语言-正面朝着对方，缩短 距离 • 表示屈从的肢体语言-低头，屈膝，鞠躬， 哈腰 • 表示进攻肢体语言-敞开上衣，双腿叉开， 双手成拳。 • 某人站立，双手置于腰间-等待，万事俱备， 就绪，大男子主义
肢体语言的秘密
坐姿不端 坐在椅子上不稳定的样子，代表缺乏耐心与毅力，做起事来容易虎头蛇尾，欠缺坚强的意志和持续力。
没有说话嘴乱动 在销售过程中不要出现自言自语或是无语露齿的模样。这会令说话的对方分神。另外，说话的时候嘴角习惯歪向一边的样子，也会带给人自负的不良印象。
跷二郎腿 坐着时跷二郎腿显得过于傲慢与不庄重。尤其是跷二郎腿时脚还上下晃动的人，更显轻浮而无内涵，抖动脚是坐姿的一大忌讳，特别是对女推销员来说。
提高我们的肢体语言
9.不要不断地触摸自己的脸，这只会让你觉得紧张。 10.保持目光平视。不要把目光集中在地上，给别人一种不信任的感觉。 11.放慢速度可以让你冷静，减少压力。 12.不要坐立不安。 13.与其让你的手左右摆动或者触摸自己的脸，不如让你的手加入对话中。 14.不要把手维持在胸前，尽量放在脚的两侧，否则会让听者觉得你显得拘束。 15.一定要保持好的态度。
用手指轻轻触摸脖子
说明对方对你说的持怀疑或不同意态度
把手放在脑袋后边
说明对方有意辩论
用手挡住嘴或稍稍触及嘴唇或鼻子
说明对方想隐藏内心的真实想法
用手指敲击桌子
说明对方无ቤተ መጻሕፍቲ ባይዱ或不耐烦（用脚敲击地板同此理）
用手托腮，直指顶住太阳穴
说明人家在仔细斟酌你说的话
就是一般用手托腮
说明对方觉得无聊，想放松放松
轻轻抚摸下巴
受挫的表现是： 呼吸急促嘴里念念有词 双手紧握双手绞动 敌对的姿势指指点点 用手梳理头发摸自己的脖颈 踢着地面或假想的物体
留心消极信号.一个人的肢体语言能够向我们发出警告信号，告诉我们在交流中的一些差错。消极的信号包括:
远离你擦擦或抚摸颈部 快速点头有限的目光接触 身体背对你堵着耳朵，或磨擦耳朵 握紧拳头烦躁（比如，快速地用铅笔打拍子） 脚底板打节拍捂着鼻子 看看天空捂着嘴巴 来回踱步急促呼气
肢体语言的心理秘密
• 表达隐忍旳肢体语言-用手摘线头或衣缝， 头朝下，眼睛盯着地板，抠树皮，抠桌子， 抠袖口，包，指甲等
会说话旳肢体语言
• 象征性肢体语言-点头，摇头等 • 表达厌烦旳肢体语言-捂耳朵，交头接耳，打瞌睡，
用手支撑着头，低头看书看报，跷二郎腿，双臂 交叉，眼睛盯着别处用手指敲桌子，跺脚 • 求爱旳肢体语言-肌肉微张，站姿笔直，神采奕奕， 皮肤通红或胀白。男：拢拢头发，扣好衣服，伸 伸领带，拉拉裤子。女：抚弄头发，把脸上旳头 发弄到两边去。位置：相向而坐，身体朝向对方， 看着对方旳脸，向对方倾靠，手臂围成一种圈， 脚交叉
背，或者用眼睛盯着说话者周围旳东西 • 埃及人旳问好动作像敬礼 • 某些非洲民族会面时，相互拥抱，把面颊贴在一
起
国际肢体语言
• 拉丁美洲肢体语言： • 将手朝下一挥，在阿根廷，乌拉圭，委内
瑞拉表达嘿，好样旳。而在秘鲁表达，啊 呀，我弄错啦。在智利，表达，瞧，出什 么事了？
南美印第安人部落图托和保罗罗人交谈时， 眼睛要朝四面八方看，若是在公共场合下 讲故事，讲话者要盯着屋角
国际肢体语言
• 东方人-两个食指推向外眼角 • 自己-用食指或拇指指着自己旳胸部 • 谄媚，拍马屁，讨好-鼻子尖上捻动一下拳
头 • 希望成功，祝你好运-一只手或两只手旳食
指与中指交叉 • 上帝保佑，免遭厄运-画十字：右手五指并
拢，前额，胸，左肩，右肩，然后，双手 手指交叉或合成掌
国际肢体语言
• 顺从，无威胁，礼貌，诚恳-手心向上 • 权威，反感-手心向下 • 迫使对方屈服-手握成拳，食指伸出 • 优越感-双手放在裤子口袋里，露出拇指 • 防卫-怀抱上臂，同步拇指朝上 • 嘲弄-用拇指指人 • 赞扬-翘大拇指 • 不，坏，不喜欢，死亡-双拇指向下
你知道哪些小动物肢体语言中的秘密吗写一写
你知道哪些小动物肢体语言中的秘密吗写一写
1、狗。
快乐:摇摆的尾巴意味着狗已经准备好玩耍了，它们的心情也很好。
狗在听你说话的时候可能把头偏向一边，这可能是在等待奖励。
侵略:耳朵保持向前和竖直。
头部直立的姿势也可能显示侵略性或显示出支配地位的愿望。
焦虑:一条直的、水平的尾巴表示狗注意到了什么，并试图理解它是危险还是没什么可担心的。
2、猫
快乐：平静的猫咪会将自己的耳朵保持在一种放松、平静的状态。
如果一只猫眯着眼睛或半闭着眼睛，这意味着它信任你，并且感到安全。
当一只猫抬起尾巴时，可能意味着它是快乐和友善的。
恐惧：尾巴放在爪子之间是害怕和恐惧的表现。
圆圆的眼睛表明了它的焦虑。
如果一只猫迅速移动耳朵，这可能意味着它此时很警觉。
侵略：如果一只猫不间断地盯着你看，那就可能表明它会对你发起挑战。
当猫的耳朵贴在头上时，它可能表现出了攻击性。
如果它迅速而紧张地上下或左右移动尾巴，这表明它此时感到愤怒。
身体语言的秘密观后感
身体语言的秘密观后感
身体语言的秘密观后感
在平常的人际交往中，我们通常只会注意别人所说的话，而忽略了肢体上所传递的信息。
事实上，在人际交往中，有93%的信息是通过肢体语言传递的。
身体语言包括目光与面部表情、身体运动与触摸、姿势与外貌、身体间的空间距离、声调等的作用虽然往往不为平常人所注意，但是它在政治界、销售行业、娱乐圈等需要在公众前展现自己的一些行业得到很好的运用。
例如，在政治界，握手的姿势可以展现握手者之间的地位差距，双臂迅速交叉表明在自我保护。
在销售行业，自信的微笑可以增加顾客对产品的信心，打招呼时微微低头表示顺从可以增加顾客的信任等。
身体语言往往被我们忽略或者不自觉地表现出来。
因此，我们需要注意他人的身体语言以及控制自己的身体语言，让我们在于他人交往中更加得心应手，使人际关系更融洽。
在工作中，身体语言显得格外重要，它有时甚至比语言更有说服力。
有实验表明，表情严肃的人让人看起来更加有工作能力。
与人握手时，你握手力度越有力，越让人感觉你越自信越有能力。
身体语言往往会出卖你的真实想法，所以你有时需要控制自己的身体语言。
身体语言应用面越来越广，说明人们越来越重视它了。
学会
“察言观色”可以让我们让人际关系更上一层楼。
身体语言的秘密 Secrets of Body Language
1A walk to convey power; a greeting that gets the upper hand; a gesture that can hide a lie, body language can betray us. When a president is under pressure, or a celebrity is in the media glare, look beyond the words, their body language says it all.This is a certain poise, self-touch gesture, hot spot, ormicro-expressions.In this special, experts will dissect the body, the face and the voice—It’s about our country. —to reveal its hidden meanings, its secrets.This is a world where what we say is all important. — They said this day would never come. —We hang on every word.—Tomorrow we begin again. Thank you. —But are we getting all the message?—Older, darker, mean psychopaths, serial killers hang around…Research has shown that just 7% of human communication is through the actual words.93% of what we communicate with others is non-verbal.— Bang, bang, bang! —93%! Think about that. 93%! So it’s our tone of voice, our pitch, our posture, micro-expressions on our face and different gestures that we might use. So we put all the significance on 7% for words. We shouldn’t have really been doing that.Beyond the words lies a fascinating world of non-verbal communication, the secret world of body language. We are about to watch our one of the world leaders, our sports stars.— Good morning. —We’ll revisit famous figures from recent history.—Did you kill the President?— Because people have got to know whether or not their president is a crook, well, but I am not a crook. I've earned everythi ng I’ve got.We’ll view our celebrities with fresh eyes. We are going to show how people in the public eye try to control the way we perceive them, and how sometimes, despite their best efforts, the truth leaks out.— Whomever it might be, if the truth is told, then my name will be cleared and I can move on with my life.If you know what to look for.—It’s not what you are seeing. It’s what you are not seeing. And you are not seeing an, an anger response.We are going to equip you with the tools to read those body language giveaway.2You’re getting a hidden peek, a peek into the world of what’s really going on there. When you can read body language, every moment you spend with others, you can make it valuable, and if you are in business, you can make it profitable. Body language is crucial.For those who study nonverbal communication, one of the first indicators they look out for is the way someone’s body moves.At this Camp David Summit, President Bush is the host to visiting Russian President Vladimir Putin.Vladimir Putin knows the world is watching him on American soil and he also knows that his people are watching, so he must show strength.Here though, both leaders are making a strong body language statement. Now here we are, two powerful world leaders in a sort of striding contest, because of course, the faster you stride, the more strong, powerful and fit you are.But it’s not just the speed of walking that sends out messages.Vladimir Putin and George Bush, both of whom are fantastically powerful men, have two completely different kinds of power and it, evidences itself through body language.I thank you all for coming.Vladimir Putin has, what I would call, a very animal power, a strong man power. And he walks by having his shoulders that are actually bouncing back and, back and forth. And he walks. He also makes gestures. He is very active. I would almost call it a kind of sexy power. George Bush, on the other hand, has a more traditional, and I would say, American power. There is a very little movement above the shoulders. He’s trying to look like he’s controlled. There is no extra wasted energy.I thank you all for coming.Perceiving the body language message of these two powerful Presidents is straightforward. But body language is often complex and easily misunderstood.Here President Clinton leads Israeli and Palestinian leaders Ehud Barak and Yasser Arafat out before the press during peace negotiations. It’s all smiles for the cameras. But behind the facade of bonhomie, there is a power struggle going on. Clinton jokingly explains that none of them will take any questions.We pledged to each other that we would answer no questions and offer no comments. So, I have to set a good example.The body language then revealed just why that was.3Oh, my!Well…Wow, almost a physical fight.Many view this apparently light-hearted tussle as a sign that Arafat and Barak were getting on well. Think again.There is a, a great meaning behind who goes through the door first. Now, of course, see that here in the West, letting someone through the door first that doesn’t really matter, polite maybe. But in the Middle East, it has significant cultural impact.The host, the power person says I’m in control, I’ll help you through the door, I’ll show you the way.Thank you.Throwing the fear and tension presented in most Middle East negotiations, and suddenly the desire of both Arafat and Barak not to go through that door before the other starts to make sense.This is a classic example in an extreme way of how the last man through the door is the winner. So Barak reaches for Yasser Arafat. Arafat literally grabs this on, moves around and starts waggling his finger at Barak who then, Barak then uses it as an opportunity like a wrestling match to move around, to actually be behind Arafat and then literally grabs Arafat, to hold him by the arm and shoves him through the door boldly.So you’ve got fear and power struggle showing in big, big, big, big, bold body language movements.Arafat and Barak are not the only ones to appreciate the significance of the last man through the door move. Even when friends and allies meet, subtle cues reveal who’s top dog.2003, British Prime Minister Tony Blair plays host to President Bush.In this particular example, we are looking at No.10 Downing Street and one would expect Tony Blair to be very territorial. It’s his territory. He should be host. He should be in charge and the boss in terms of who at least goes through the door.And yet, Tony Blair the Prime Minister accepts that the seniority in place here is the President. So President Bush says photo job is over, gives him a little nod, and so they start getting in. The…4The president is in charge of the choreography.He goes through the door last. He uses his left hand and taps Blair forward, not shoving Blair through the door, but helping him through the door, meaning Bush is in charge.As they go in, the president being in charge and wanting him to be clear that he is in charge, not only displays the ownership symbol of putting his hand on Tony Blair's back, but then he displays a further bit of dominance—gives him three little taps, just to let him know that actually he is a good little boy and that George W. Bush is boss.A pat on the back is one way to demonstrate power. Getting the upper hand is another, quite literally.When body language savvy world leaders get together, they know there's one sure fire moment to demonstrate dominance, the handshake photo while.If you're looking at the left of the picture, they always wanna be standing on the left of the picture. Let me demonstrate. If I'm shaking hands here, what's gonna happen? I'm at the bottom of the handshake. My palm is facing up. That's a very vulnerable position. If I'm shaking hands here, and I've got my arm around the person I'm shaking hands, who is in, who’s got the upper hand? I've got the upper hand.If someone's coming in to shake your hand like this, here's the nice solid handshake. It should be straight and firm. If it's not...Janine Driver teaches body language evening classes.It’s kind of hard to dominate. You are a powerful boy...She believes the visual impact of important handshakes was first appreciated in 1970 when Elvis Presley famously paid a visit to President Nixon at the White House.We see a picture of Nixon and he’s shaking hands with Elvis Presley. Nixon's got the upper hand. That's where the expression comes from—I've got the upper hand here. So now that people know about this in politics, you see them jogging for position when it comes time to take the picture.At this Summit in 2006 hosted by Vladimir Putin, the Russian leader was on full handshake alert.He’s strategically placed himself in a position where when they're coming forward, he's gonna get the dominant position. They are coming out of cars, this way they're coming up to him. The cameras are here. Every single picture, who gets the upper hand? Putin.Then up strides Tony Blair.We see that Tony Blair is going to actually grab onto Vladimir Putin's hands that, this classic thing of grabbing somebody by the elbow to show who is actually the leader.Score one for Blair.PS：开篇的“The”为续片段3片末的最后一个单词。
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A walk to convey power; a greeting that gets the upper hand; a gesture that can hide a lie, body language can betray us. When a president is under pressure, or a celebrity is in the media glare, look beyond the words, their body language says it all.
This is a certain poise, self-touch gesture, hot spot, or
micro-expressions.
In this special, experts will dissect the body, the face and the voice—It’s about our country. —to reveal its hidden meanings, its secrets.
This is a world where what we say is all important. — They said this day would never come. —We hang on every word.—Tomorrow we begin again. Thank you. —But are we getting all the message?
—Older, darker, mean psychopaths, serial killers hang around…
Research has shown that just 7% of human communication is through the actual words.
93% of what we communicate with others is non-verbal.— Bang, bang, bang! —93%! Think about that. 93%! So it’s our tone of voice, our pitch, our posture, micro-expressions on our face and different gestures that we might use. So we put all the significance on 7% for words. We shouldn’t have really been doing that.
Beyond the words lies a fascinating world of non-verbal communication, the secret world of body language. We are about to watch our one of the world leaders, our sports stars.— Good morning. —We’ll revisit famous figures from recent history.
—Did you kill the President?
— Because people have got to know whether or not their president is a crook, well, but I am not a crook. I've earned everything I’ve got.
We’ll view our celebrities with fresh eyes. We are going to show how people in the public eye try to control the way we perceive them, and how sometimes, despite their best efforts, the truth leaks out.
— Whomever it might be, if the truth is told, then my name will be cleared and I can move on with my life.
If you know what to look for.
—It’s not what you are seeing. It’s what you are not seeing. And you are not seeing an, an anger response.
We are going to equip you with the tools to read those body language giveaway.。