酒店餐饮部门中存在的问题及对策分析

河南机电高等专科学校毕业论文设计论文题目：金水湾大酒店餐饮部门存在的问题及对策分析系部：管理工程系专业：酒店管理班级：酒店101 姓名：高阁学号：100514151 指导老师：吴楠2012 年12 月6 日摘要：金水湾大酒店餐饮部门是与客人接触最多，最能体现其服务精神的部门之一。但是随着人们生活水平的提高，人们对服务要求的也越来越高，大众餐饮纷纷与金水湾大酒店餐饮争夺客源市场，金水湾大酒店餐饮业的经济效益呈现出下降的趋势。因此及早发现餐饮部门在管理中存在的问题并找出相应的对策对金水湾大酒店餐饮业的发展尤为重要。本文以金水湾大金水湾大酒店为例归纳出该企业餐饮管理中存在的问题及应采取的解决策略从而使金水湾大金水湾大酒店实现经济利益最大化的目标并创造最佳经济效益。关键词：餐饮管理问题对策Abstract:The hotel food and beverage department is and guest contactmost the most can reflect the service spirit of the department. But withthe improvement of peoples living standard people to the servicerequirements of the more and more is also high the public food insuccession with the hotel catering for the tourist market the economicbenefits of hotel catering industry present a downward trend. So earlydetection catering sector in the existing problems in the management ofand find out the corresponding countermeasures

for the development ofhotel catering industry is particularly important. Taking liquid gold bayhotel as an example summed up the enterprise catering managementproblems and solutions should be taken so that the liquid gold bay hotelto achieve economic benefit maximization goal and create the besteconomic benefits.Key words: Catering management counter measures 目录1.金水湾大酒店的简

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12 餐饮部门在成本控制中存在的问题及对策。................................................. 1 2.1 成本控制中存在的不足。................................................................................................

1 2.1.1 人力成本控制不合理。 (1)

2.1.2 销售环节存在的漏洞。 (1)

2.1.3 金水湾大酒店管理混乱。.................................................................................... 2 2.2 改进成本控制的策略。............................................................................................. ....... 2 2.2.1 任人唯贤，合理分配。. (2)

2.2.2 完善财务管理机制，增加金水湾大酒店收益。................................................ 2 2.2.3 统一指挥。............................................................................................. ............... 3 3 餐饮部门在设备硬件及使用方面欠缺和解决方案. ............................ 3

3.1 硬件设备及使用的欠缺................................................................................................. ... 3 3.1.1 用餐设施及环境的不健全。................................................................................ 3 3.1.2 各种设备老化严重，维修不及时。...................................................................... 3 3.2 相应的处理方案。............................................................................................. ............... 4 3.2.1 购买必要的设备，与时具进。.............................................................................. 4 3.2.2 及时更换设备，完善维修工作。.......................................................................... 44 金水湾大酒店餐饮服务质量存在的问题及方案。....................................... 5

4.1 服务质量存在的问题。............................................................................................. ....... 5 4.1.1 供餐速度较慢。............................................................................................. ....... 5 4.1.2 服务不到