2016-2017-1酒店英语1教学计划及教案
酒店英语教学大纲(一)(专科)
酒店英语教学大纲学时 72 学分：4 适用专业：酒店办理一、课程的地位和作用酒店英语是酒店办理专业的必修专业课之一。
通过课程的学习，加强学生对酒店工作接待的英语程度，为其从事酒店行业打下良好的专业常识。
二、课程的教学目的通过对本课程的学习，学生掌握酒店内部的各个本能机能部分：前厅部、客房部、餐饮部、娱乐部、保安部、市场营销部等部分的具体工作，以及接待工作的英语对话。
三、教学内容、教学要求及教学重点和难点第一局部英语白话入门1、英语语音常识2、英语朗读技巧3、酒店日常用语教学要求1、打好英语白话的根底2、掌握酒店日常用语教学重点酒店日常用语教学难点语音常识和朗读技巧第二局部前厅部〔1〕教学内容1、前厅部概述2、酒店预订3、前厅部工作流程教学要求1、掌握前厅部工作内容2、掌握前厅部工作流程教学重点1、前厅部工作内容2、前厅部工作流程教学难点前厅部工作流程第三局部前厅部〔2〕教学内容1、酒店入住手续2、酒店大堂副理3、酒店礼宾部工作目标教学要求1、掌握酒店入住手续2、了解酒店大堂副理工作内容3、了解酒店礼宾部工作目标教学重点1、酒店入住手续2、酒店大堂副理工作内容教学难点酒店入住手续第四局部前厅部〔3〕教学内容1、酒店退房手续2、结帐工作内容3、外币兑换手续教学要求1、掌握酒店退房手续2、了解酒店结帐工作内容3、了解外币兑换手续教学重点1、酒店退房手续2、外币兑换手续教学难点酒店退房手续第五局部酒店沟通效劳教学内容1、酒店沟通概述2、酒店总机工作内容3、收发教学要求1、了解酒店沟通工作2、掌握酒店总机工作内容3、掌握酒店收发工作教学重点1、酒店总机工作内容2、酒店收发工作教学难点酒店沟通工作第六局部管家部教学内容1、客房清洁工作2、洗衣效劳3、婴儿效劳教学要求1、掌握客房清洁效劳2、掌握洗衣效劳工作教学重点客房清洁效劳教学难点客房清洁效劳第七局部餐食效劳教学内容1、餐厅效劳2、送餐效劳3、宴会效劳教学要求1、掌握餐厅效劳程序2、掌握送餐效劳3、识记宴会效劳工作教学重点1、餐厅效劳程序2、送餐效劳教学难点餐厅效劳程序第八局部酒水效劳教学内容1、酒水效劳工作2、吧台效劳教学要求1、掌握酒水效劳工作2、了解吧台效劳工作教学重点酒水效劳工作教学难点酒水效劳工作第九局部厨房工作教学内容1、厨房工作方案2、烹饪工作3、冷食成品教学要求1、了解厨房工作方案2、了解冷食、烹点教学重点厨房工作方案教学难点厨房工作方案第十局部酒店娱乐工作〔I〕教学内容1、酒店娱乐中心概要2、酒店室内游泳池3、酒店健身中心教学要求1、了解酒店娱乐中心工作2、了解游泳池、健身中心工作教学重点酒店娱乐中心工作教学难点酒店娱乐中心工作第十一局部酒店娱乐工作〔II〕教学内容1、健康生活方式2、日常娱乐活动教学要求1、了解健康生活方式2、掌握日常娱乐活动类型教学重点1、健康生活方式2、日常娱乐活动教学难点健康生活方式第十二局部酒店商场效劳教学内容1、酒店商场2、网上购物3、导购效劳教学要求1、掌握酒店商场效劳2、了解网上购物教学重点酒店商场效劳教学难点网上购物四、交际英语课程总学时分配表五、实训大纲六、有关说明1、教学方法建议本课教师以讲授为主，按照教学内容可结合课本大量操练，安定学生的专业英语程度。
酒店英语的课程设计
酒店英语的课程设计一、教学目标本课程的教学目标是使学生掌握酒店英语的基本词汇、句型和对话，能够用英语进行简单的酒店服务交流，提高学生的英语口语表达能力和实际应用能力。
具体分为以下三个维度：1.知识目标：学生能够掌握酒店英语的基本词汇和句型，理解酒店服务场景下的常用表达方式。
2.技能目标：学生能够在酒店服务场景中，用英语进行简单的交流和对话，具备一定的英语口语表达能力。
3.情感态度价值观目标：通过学习酒店英语，学生能够增强自信心，提高对英语学习的兴趣，培养良好的学习习惯和团队合作精神。
二、教学内容教学内容以《酒店英语》教材为基础，共分为八个单元，每个单元围绕一个酒店服务场景展开，包括前台接待、客房服务、餐饮服务、康乐服务等内容。
教学内容的选择和注重科学性和系统性，每个单元都包含词汇、对话、语法和练习等部分，旨在全面提高学生的酒店英语应用能力。
三、教学方法本课程采用多种教学方法，包括讲授法、讨论法、案例分析法和实验法等，以激发学生的学习兴趣和主动性。
1.讲授法：用于向学生传授酒店英语的基本词汇和句型，讲解语法规则。
2.讨论法：引导学生就酒店服务场景进行讨论，提高学生的口语表达能力和思维能力。
3.案例分析法：通过分析实际酒店服务案例，让学生学会在特定场景下运用英语进行交流。
4.实验法：学生进行角色扮演，模拟酒店服务场景，提高学生的实际应用能力。
四、教学资源本课程的教学资源包括教材、参考书、多媒体资料和实验设备等。
1.教材：《酒店英语》教材，用于引导学生学习酒店英语的基本知识和技能。
2.参考书：提供丰富的酒店英语相关阅读材料，拓展学生的知识视野。
3.多媒体资料：包括视频、音频和图片等，用于辅助教学，增加课堂趣味性。
4.实验设备：如录音机、投影仪等，用于开展课堂活动和实验实践。
教学资源的选择和准备旨在支持教学内容和教学方法的实施，丰富学生的学习体验，提高学习效果。
五、教学评估本课程的评估方式包括平时表现、作业和考试等，旨在全面、客观地评价学生的学习成果。
《酒店英语》-课程教学大纲
《酒店英语》课程教学大纲一、课程基本信息课程代码：18230592课程名称：酒店英语英文名称：Hospitality English课程类别：专业课学时：32学分：2适用对象：酒店管理本科专业考核方式：考试先修课程：大学英语、酒店管理导论二、课程简介本课程主要针对酒店管理专业的学生，通过重点讲授酒店英语，扩大相关词汇量（按照广东省酒店英语HET初级考试的标准），训练口语技巧，并简单介绍中国与西方文化背景与风俗习惯，为学生今后就业打下基础。
The course is designed for hospitality management majors, focus on hospitality English. The main purpose is to familiarize the students with technical terms, workplace dialogues. Moreover, Chinese and western cultures and customs are introduced in the classes. By this way, it could facilitate student’s future career in the hospitality industry.三、课程性质与教学目的本课程是酒店专业学生的必修课程，通过重点讲授酒店英语，扩大相关词汇量，训练口语技巧，并简单介绍西方文化背景与风俗习惯，为学生今后就业打下基础。
希望藉由酒店英语的学习，扩大学生视野，引导学生日后介绍中华文化予外国人时，具民族自信心与自觉弘扬中华文化的使命感。
四、教学内容及要求第一章课程简介和学习英语的技巧（一）目的与要求1．使学生了解课程的要求、考核方式、主要内容等。
2．使学生掌握学习英语的技巧，并注重口语发音。
（二）教学内容第一节1．主要内容：课程简介和英语学习技巧2．基本概念和知识点：1)课程的要求、考核方式、主要内容2)英语学习的技巧（词汇背诵、语法）3．问题与应用（能力要求）分小组，每日组织晨读第二节1．主要内容：英语学习技巧之语音语调纠正2．基本概念和知识点1)语音（通过10个句子加以强调）2)语调3)英语发音难点讲析4)酒店部门词汇练习3．问题与应用（能力要求）1)看英语电影如何做笔记？2)练习10个句子的语音语调（三）思考与实践1．提高词汇敏感度，能熟练运用“百词斩”等软件诵记生词；2．熟读10个句子，不断练习，纠正语音。
酒店英语第一课教案首页
我将努力为您提供最好的服务。
b. Is it your entire luggage?
你所有的行李都在这儿啦？
c. Did you have a good rest on the train?
在火车上休息得好吗?
教学难点
Speaking skills: make a dialogue aboutmeeting the group
课程类型
Theory teaching and practice teaching
课前准备
Mp3, player
教学过程及
时间分配
主要教学内容
教学方法运用
45 minutes
45 minutes
d. BecBiblioteka use I don’t want to miss the scenes out of the window.
因为我不想错过窗外的景色。
e. Are you still feeling tired?
你仍然感觉到累吗？
f. The coach plate number is A4587.
大巴车的车牌号是A4587。
Detailed Teaching Points and Teaching Procedures
*Brief Introduction:
Good morning, everyone!
My name is Li Yunyan, your English teacher. Nice to know all of you! Firstly, let me introduce myself briefly. I was born inGuiyang, and I live in Jinyang now. My home is opposite toGuanshanhuPark. I graduated fromEastChinaNormalUniversity, where I gained master of English education. I have been teaching English since 1991. I enjoy teaching and it’s a wonderful experience for me to get along with my students. In my spare time, I have broad interests, such as reading, singing , swimming, and chatting with my friends. There are three people in my family. My son is 11 years old, a pupil of Grade five. My husband is a civil servant. It is really a great honor to teach you for this term. I hope we can communicate with each other happily and have a good time during our English learning. Though I’m your teacher, I might make mistakes, and I hope all of you could give me advice as possible as you can. My office is downstairs, on the first floor. You can come to ask me if you need any help. Well, you have known me. Now, It’s your turn to introduce yourselves to me. Any volunteers?
酒店英语教案
酒店英语教案掌握酒店英语的基本词汇和表达方式，包括前台接待、客房服务、餐饮服务、商务中心等主要部门的常用英语表达。
理解和掌握酒店服务流程和规范，能够在不同场景下运用恰当的英语进行沟通。
培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
介绍本课程的目标、内容、教学方式和评估方法，使学生对本课程有一个初步的了解。
介绍前台接待的基本流程和规范，包括入住登记、房间分配、收银等环节。
通过案例分析、角色扮演等方式，使学生掌握前台接待英语的基本词汇和表达方式。
介绍客房服务的基本流程和规范，包括房间清洁、床铺整理、物品摆放等环节。
通过视频演示、小组讨论等方式，使学生掌握客房服务英语的基本词汇和表达方式。
介绍餐饮服务的基本流程和规范，包括点菜、上菜、结账等环节。
通过模拟场景、角色扮演等方式，使学生掌握餐饮服务英语的基本词汇和表达方式。
介绍商务中心的基本服务项目和规范，包括复印、传真、邮件收发等环节。
通过演示、小组讨论等方式，使学生掌握商务中心英语的基本词汇和表达方式。
通过案例分析、小组讨论等方式，培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
通过小组讨论、角色扮演等方式，培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
案例分析法：通过分析真实的酒店服务案例，使学生了解酒店服务的流程和规范，同时培养学生的问题解决能力。
角色扮演法：通过角色扮演的方式，使学生亲身体验酒店服务的实际操作过程，提高其英语运用能力和服务技能。
模拟场景法：通过模拟真实的酒店场景，使学生能够更好地理解和掌握酒店服务的流程和规范，同时提高其英语口语表达能力。
小组讨论法：通过小组讨论的方式，鼓励学生互相交流和学习，培养其团队协作能力和跨文化交际能力。
教学评估：通过课堂表现、小组讨论、角色扮演等方式进行评估，以客观地反映学生的学习情况和学习成果。
酒店专业英语(一)教案
酒店专业英语(一)教案一、教学内容本节课为人教版酒店专业英语第一单元“酒店行业简介”。
本单元主要介绍了酒店行业的起源、发展以及酒店的分类和功能。
具体内容包括：酒店的定义、酒店的历史、酒店的分类、酒店的服务功能等。
二、教学目标1. 让学生掌握酒店行业的起源和发展历程。
2. 让学生了解酒店的分类和功能，提高他们在实际工作中的应变能力。
3. 培养学生运用英语进行酒店行业交流的能力，提高他们的英语应用水平。
三、教学难点与重点重点：酒店的分类和功能，酒店行业的发展历程。
难点：酒店专业术语的理解和运用，英语口语表达。
四、教具与学具准备教具：多媒体教学设备，教材，课件。
学具：笔记本，课本，词典。
五、教学过程1. 情景引入：以一段关于酒店行业的视频资料引入，激发学生的学习兴趣。
2. 新课内容展示：讲解酒店行业的起源和发展，介绍酒店的分类和功能。
3. 实例分析：分析一些实际的酒店案例，让学生了解酒店行业的实际情况。
4. 口语练习：分组进行角色扮演，模拟酒店工作中的场景，运用所学知识进行英语交流。
6. 课后作业布置：（1）阅读教材，复习本节课的内容。
（2）完成课后练习，加深对酒店行业的理解。
（3）查找酒店行业的相关资料，进行拓展学习。
六、板书设计1. 酒店行业的起源和发展2. 酒店的分类和功能3. 酒店专业术语七、作业设计1. 题目：请简述酒店行业的起源和发展。
答案：酒店行业的起源可以追溯到古代的旅馆，随着社会的发展，酒店业逐渐形成了现代的酒店行业。
酒店业的发展经历了从简单的提供住宿服务到全面提供各种服务的过程，如今，酒店业已成为全球经济的重要组成部分。
2. 题目：请列举三种酒店的分类，并简要介绍其特点。
答案：三种酒店分类分别为：商务酒店、度假酒店和主题酒店。
商务酒店主要服务于商务客人，提供会议、商务等服务；度假酒店位于风景优美的地区，主要提供休闲、娱乐等服务；主题酒店以特定的主题为核心，提供独特的住宿体验。
3. 题目：请用英语描述一家你喜欢的酒店。
（完整版）《酒店英语》课程教学大纲
（完整版）《酒店英语》课程教学大纲《酒店英语》教学大纲课程名称：酒店英语课程类型：职业基础课总学时：60 讲课学时：58适用对象：旅游管理、酒店管理专业一、课程的性质与任务课程性质《酒店英语》是高等职业技术学院旅游管理和酒店管理专业的一门专业基础课，是旅游管理、酒店管理学科体系的重要组成部分。
课程任务本课程适应我国旅游业尤其是酒店业持续发展的需要，旨在提高学生英语交际能力，从而培养业务精通、英语熟练、全面发展的酒店初、中级管理人才。
《酒店英语》是在学生学习了酒店管理专业相关专业基础课程和公共英语基础课的基础上开设的，在学生已经具有了较好的英语基础上，加强专业英语的学习，从而全面提高了学生的专业英语听说读写技能和酒店管理英语表达，为学生进行毕业实习作最后的提高和准备。
前导课程后续课程二、教学基本要求学习该课程应具有大学一年级英语水平，就已掌握基本的语音、语法和词汇知识，已在听、说、读、写等方面受过基本训练。
通过学习学生应达到如下要求：1、了解当前国际酒店业的前沿动态、发展趋势以及常用英语词汇；2、理解旅游行业中各要素的相互关系，能用英语进行基本的讲解、辩论；3、掌握具体服务部门中的常用英语表达和惯用语，能较流畅地与用英语交谈、沟通。
三、课程内容Unit 1 Room Reservation 客房预定（4学时）教学内容1、How to receive room reservations 怎样接待客房预订2、How to confirm room reservations 怎样确定客房预订3、How to make a phone call for room reservations 怎样电话客房预订教学要求掌握接待客房预订、确定客房预订和电话客房预订的基本用语。
教学重点Useful Drills教学难点四种疑问基本句型Unit 2 Reception 接待（4学时）教学内容1、How to receive guests at the airport. 如何在机场迎接客人2、How to offer special bell service for guests. 如何提供客人专项应接服务3、How to receive guests in front of the lobby door. 如何接待客人入住酒店教学要求掌握机场迎接客人、提供客人专项应接服务和接待客人入住酒店的基本用语。
2016-2017-1酒店英语1教学计划及教案
教师工作本教务处制课程分析与实施计划教案课题：Chapter 1 Reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in making room reservations.教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 1 Room reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 1 Room reservation 课型：Lecture周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教学重难点分析：1. confirmation2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)教案课题：Unit 1 Room reservation 课型：Practice周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified reservationist教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 2 Reception 课型：Lecture周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 2 Reception 课型：Lecture周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 2 Reception 课型：Lecture周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about reception2. Make situational dialogues fluently教学重难点分析：1. registering2. notice教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 2 Reception 课型：Practice周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified receptionist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 3 Bell service 课型：Lecture周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in bell service教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 3 Bell service 课型：Lecture周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 3 Bell service 课型：Lecture周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about bell service2. Make situational dialogues fluently教学重难点分析：1. introduction of the room facilities2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 3 Bell service 课型：Practice周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified bellman教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made byteacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 4 Telephone operator 课型：Lecture周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in operating telephones教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 4 Telephone operator 课型：Lecture周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. morning call教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 4 Telephone operator 课型：Lecture周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about telephone operator2. Make situational dialogues fluently教学重难点分析：1. different kinds of calls2. telephone fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose bythemselvesStep five Key points in the unit (5m)教案课题：Unit 4 Telephone operator 课型：Practice周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key information in telephone operator2. morning call教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made byteacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 5 Complaints 课型：Lecture周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases about handling complaints教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 5 Complaints 课型：Lecture周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. making apologies2. explaining regulations教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 5 Complaints 课型：Lecture周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about handling complaints2. Make situational dialogues fluently教学重难点分析：1.making apologies2. comfort guests教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose bythemselvesStep five Key points in the unit (5m)教案课题：Unit 5 Complaints 课型：Practice周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. working procedure2. dealing principles教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made byteacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three timesthe whole class教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. explaining fees教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about payment2. Make situational dialogues fluently教学重难点分析：1. different ways of payment2. handling fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 6 Paying the bill and checking out 课型：Practice周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently教学重难点分析：1. Key information in checking out2. check with the guests about the bill教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)。
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2016-2017-1酒店英语1教学计划及教案教师工作本教务处制1、教案课题： Chapter 1 Reservation 课型：Lecture 周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in making roomreservations.教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 1 Room reservation 课型：Lecture 周次：6课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 1 Room reservation 课型：Lecture 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教学重难点分析：1. confirmation2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)教案课题：Unit 1 Room reservation课型：Practice 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified reservationist教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is madeby teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 2 Reception 课型：Lecture 周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 2 Reception 课型：Lecture 周次：8课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 2 Reception 课型：Lecture 周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about reception2. Make situational dialogues fluently教学重难点分析：1. registering2. notice教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 2 Reception 课型：Practice 周次：9课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified receptionist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is madeby teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 3 Bell service 课型：Lecture 周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in bell service教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 3 Bell service 课型：Lecture 周次：10课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 3 Bell service 课型：Lecture周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about bell service2. Make situational dialogues fluently教学重难点分析：1. introduction of the room facilities教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 3 Bell service课型：Practice周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified bellman教学重难点分析：2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is madeby teacher3. 2 scores: present a simple dialogue that is made by teacher Step three Summary (5m)教案课题：Unit 4 Telephone operator 课型：Lecture 周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in operating telephones教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 4 Telephone operator 课型：Lecture周次：12课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations 教学重难点分析：1. sentence patterns2. morning call教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 4 Telephone operator 课型：Lecture周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about telephone operator2. Make situational dialogues fluently教学重难点分析：1. different kinds of calls2. telephone fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 4 Telephone operator课型：Practice周次：13课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key information in telephone operator2. morning call教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is madeby teacher3. 2 scores: present a simple dialogue that is made by teacher Step three Summary (5m)教案课题：Unit 5 Complaints 课型：Lecture 周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases about handlingcomplaints教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 5 Complaints 课型：Lecture 周次：14课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. making apologies2. explaining regulations教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 5 Complaints 课型：Lecture 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about handling complaints2. Make situational dialogues fluently教学重难点分析：1.making apologies2. comfort guests教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 5 Complaints 课型：Practice 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. working procedure2. dealing principles教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is madeby teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：16课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. explaining fees教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about payment2. Make situational dialogues fluently教学重难点分析：1. different ways of payment2. handling fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 6 Paying the bill and checking out课型：Practice周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently教学重难点分析：1. Key information in checking out2. check with the guests about the bill教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is madeby teacher3. 2 scores: present a simple dialogue that is made by teacher Step three Summary (5m)。