2015年12月份考试作业商务沟通第2次
《商务沟通》作业考核试题及答案参考
《商务沟通》作业考核试题及答案参考商务沟通作业考核试题及答案参考一、选择题（每题2分，共40分）1.商务沟通的定义是：A.传递信息和意图B.交流观点和思想C.实现合作和共赢D.以上皆是2.以下哪个不属于有效的非语言沟通方式？A.手势B.面部表情C.服装形象D.电话交流3.以下哪个不是有效的沟通技巧？A.倾听和理解B.表达和陈述C.批评和指责D.提问和探索4.在商务谈判中，以下哪个技巧是重要的？A.开门见山B.直接表达意见C.积极倾听D.用词严谨5.以下哪个不是沟通中的障碍？A.语言和文化差异B.情绪和情感C.信息过载D.自信和自尊6.以下哪个不属于有效的文字沟通技巧？A.简明扼要B.明确表达C.语法错误D.结构清晰7.激励性沟通的目标是：A.传递信息B.建立关系C.鼓励行动D.理解观点8.商务会议中，以下哪种行为是不恰当的？A.准时到达会议室B.尊重他人发言C.打断他人发言D.有效记录会议要点9.以下哪个不是形象管理的重要方面？A.仪表仪容B.沟通风格C.谈吐与表达能力D.工作能力10.以下哪种沟通方式是最有效的？A.面对面交流B.电话交流C.电子邮件D.书面报告二、问答题（每题10分，共60分）11.请简述商务沟通的重要性及作用。
商务沟通是商业活动中至关重要的一环。
它不仅仅是信息的传递，更是思想和观点的交流，实现合作和共赢的过程。
有效的商务沟通可以帮助建立良好的合作关系，提升工作效率，促进决策的实施，消除误解和问题，提高企业形象和信誉度。
12.列举几种常见的沟通障碍，并说明如何克服。
常见的沟通障碍包括语言和文化差异、情绪和情感、信息过载以及自信和自尊等。
克服这些障碍的方法包括：- 加强跨文化交流和学习不同语言的基础知识，提升沟通的准确性和效果。
- 控制情绪，采用冷静客观的态度，避免情绪影响沟通结果。
- 简化信息，重点表达关键信息，避免信息过载。
- 建立自信心，尊重他人，倾听和理解对方的观点，避免自尊心成为沟通的障碍。
2015年12月大学英语六级真题及答案(卷二)
2015年12月英语六级真题及答案（卷二）1.作文Direction：For this part, you are allowed 30 minutes to write a short essay based on the picture below. You should focus on the harm caused by misleading information online. You are required to write at least 150 words but no more than 200 words.2.选词填空It seems to be a law in the technology industry that leading companies eventually lose their positions, often quickly and brutally. Mobile phone champion Nokia, one of Europe’s biggest technology success stories, was no 36 losing its market share in just a few years.In 2007, Nokia accounted for more than 40% of mobile phone sales 37 . But consumers’ preferences were already 38 toward touch-screen smartphones. With the introduction ofApple’s iPhone in the middle of that year,N okia’s market share 39 rapidly and revenue plunged. By the end of 2013, Nokia had sold its phone business to Microsoft.What sealed Nokia’s fate was a series of decisions made by Stephen Elop in his position as CEO, which he 40 in October 2010. Each day th at Elop spent in charge of Nokia, the company’s market value declined by $23 million, making him, by the numbers, one of the worst CEOs in history.But Elop was not the only person at 41 .Nokia’s board resisted change, making it impossible for the company to adapt to rapid shifts in the industry. Most 42 , orma Ollila, who had led Nokia’s transition from an industrial company to a technology giant, was too fascinated by the company 43 success to recognize the change that wasneeded to sustain its competitiveness. The company also embarked on a 44 cost cutting program, which included the elimination of thousands of jobs. This contributed to the 45 of th e company’s once-spirited culture, which had motivated employees to take risks and make miracles. Good leaders left the company, taking Nokia’s sense of vision and direction with them. Not surprisingly, much of Nokia's most valuable design and programming talent left as well.A) assumedI) previousB) biasJ) relayedC) desperateK) shiftingD) deteriorationL) shrankE) exceptionM) subtleF) faultN) transmittingG) incidentallyO) worldwideH) notably3.长篇阅读First-Generation College-Goers: Unprepared and BehindKids who are the first in their families to brave the world of higher education come on campus with little academic know-how and are much more likely than their peers to drop out before graduation.A) When Nijay Williams entered college last fall as a first-generation student and Jamaican immigrant, he was academically unprepared for the rigors of higher education. Like many first-generation students, he enrolled in a medium-sized state university many of his high school peers were also attending, received a Pell Grant, and took out some small federal loans to cover other costs. Given the high price of room and board and the closeness of the school to his family, he chose to live at home and worked between 30 and 40 hours a week while taking a full class schedule.B) What Nijay didn’t realize about his school—Tennessee State University一was its frighteningly low graduation rate: a mere 29 percent for its first-generation students. At the end of his first year, Nijay lost his Pell Grant of over $5,000 after narrowly missing the 2.0 GPA cut-off, making it impossible for him to continue paying for school. C) Nijay represents a large and growing group of Americans: first-generation college students who enter school unprepared or behind. To make matters worse, these schools are ill-equipped to graduate these students—young adults who face specific challenges and obstacles. They typically carry financial burdens that outweigh those of their peers, are more likely to work while attending school, and often require significant academic remediation (补习).D) Matt Rubinoff directs I’m First, a nonprofit organization launched last October to reach out to this specific population of students. He hopes to distribute this information and help prospective college-goers find the best post-secondary fit. And while Rubinoff believes there are a good number of four-year schools that truly care about these students and set aside significant resources and programs for them, he says that number isn’t high enough. E) “It’s n ot only the selective and elite institutions that provide those opportunities for a small subset of this population,” Rubinoff said, adding that a majority of first-generation under-graduates tend toward options such as online programs, two-year colleges, and commuter state schools. “Unfortunately, there tends to be a lack ofinformation and support to help students think bigger and broader.”F) Despite this problem, many students are still drawn to these institutions—and two-year schools in particular As a former high school teacher, I saw students choose familiar, cheaper options year after year. Instead of skipping out on higher education altogether, they chose community colleges or state schools with low bars for admittance.G) “They underestimate themselves when selecting a university,” said Dave Jarrat, a marketing executive for Inside Track, a for-profit organization that specializes in coaching low-income students and supporting colleges in order to help students thrive. “The reality of it is that a l ot of low-income kids could be going to elite universities on a full ride scholarship and don’t even realize it.”H) “Many students are coming from a situation where no one around them has the experience of successfully completing higher education, so they are coming in questioning themselves and their college worthiness,” Jarrat continued That helps explain why, as I’m First’s Rubinoff indicated, the schools to which these students end up resorting can end up being some of the poorest matches for them. The University of Tennessee in Knoxville offers one example of this dilemma. A flagship university in the South, the school graduates just 16 percent of its first-generation students, despite its overall graduation rate of 71 percent. Located only a few hours apart, The University of Tennessee and Tennessee State are worth comparing. Tennessee State’s overall graduation rate is a tiny 39 percent, but at least it has a smaller gap between the out-comes for first-generation students and those of their peers.I) Still, the University of Tennessee deserves credit for being transparent. Many large institutions keep this kind of data secret—or at least make it incredibly difficult to find The University of North Carolina at Chapel Hill, for instance, admits only that the graduation rate for its first-generation pupils is “much lower” than the percentage of all students who graduate within four years (81 percent).J) It is actually quite difficult to find reliable statistics on the issue for many schools. Higher education institutions are, under federal law, required to report graduation rates, but these re- ports typically only include Pell recipient numbers~not necessarily rates specific to first-gen-eration students. Other initiatives fail to break down the data, too. Imagine how intimidating it can be for prospective students unfamiliar with the complexities of higher education to navigate this kind ofinformation and then identify which schools are the best fit.K) It was this lack of information that prompted the launch of I’m First in 2013, originally as an arm of its umbrella organization, the Center For Student Opportunity. “If we can help to direct students to more of these types of campuses and help students to understand them to be realistic and accessible places, have them apply to these schools at greater frequency and ultimately get in and enroll, we are going to raise the success rate,” Rubinoff said, citing a variety of colleges ranging from large state institutions to smaller private schools.L) Chelsea Jones, who now directs student programming at I’m First, was a first-generation college student at Howard. Like other students new to the intimidating higher-education world, she often struggled on her path to college. “There wasn’t really a college-bound culture at my high school.” she said “I wanted to go to college but I didn’t really know the process.” Jones became involved with a college-access program through Princeton University in high school. Now, she attributes much of her understanding of college to that:“But once I got to campus, it was a completely different ball game that no one really prepared me for.”M) She was fortunate, though. Howard, a well-regarded historically black college, had an array of resources for its first-generation students, including matching kids with counselors, connecting first-generation students to one another, and TRIO, a national program that supported 200 students on Howard’s campus. Still, Jones represents a small percentage of first-generation students who are able to gain entry into more elite universities, which are often known for robust financial aid packages and remarkably high graduation rates for first-generation students. (Harvard, for example, boasts a six-year graduation rate for underrepresented minority groups of 98 percent.)N) Christian Vazquez, a first-generation Yale graduate, is another exception, his success story setting him far apartfrom students such as Nijay. “There is a lot of support at Yale, to an extent, after a while, there is too much support,” he said, half-joking about the countless resources available at the school. Students are placed in small groups with counselors (trained seniors on campus); they have access to cultural and ethnic affinity (联系) groups, tutoring centers and also have a summer orientation specifically for first-generation students (the latter being one of the most common programs for students).O) “Our support structure was more like: ‘You are going to get through Yale; you are going to do well,’”he said, hinting at mentors (导师), staff, and professors who all provided significant support for students who lacked confidence about “belonging”at such a top institution.46. Many first-generation college-goers have doubts about their abilities to get a college degree. 47. First-generation college students tend to have much heavier financial burdens than their peers.48. The graduation rate of first-generation students at Nijay’s university was incredibly low.49. Some top institutions like Yale seem to provide first-generation students with more support than they actually need.50. On entering college, Nijay Williams had no idea how challenging college education was.51. Many universities simply refuse to release their exact graduation rates for first-generation students.52. According to a marketing executive, many students from low-income families don’t know they could have a chance of going to an elite university.53. Some elite universities attach great importance to building up the first-generation students’self-confidence.54. I’m First distributes information to help first-generation college-goers find schools that are most suitable for them.55. Elite universities tend to graduate first-generation students at a higher rate.4.仔细阅读Passage OneSaying they can no longer ignore the rising prices of health care, some of the most influential medical groups in the nation are recommending that doctors weigh the costs, not just the effectiveness of treatments, as they make decisions about patient care.The shift, little noticed outside the medical establishment but already controversial inside it, suggests that doctors are starting to redefine their roles, from being concerned exclusively about individual patients to exerting influence on how healthcare dollars are spent.In practical terms, the new guidelines being developed could result in doctors choosing one drug over another for cost reasons or even deciding that a particular treatment — at the end of life, for example — is too expensive. In the extreme, some critics have said that making treatment decisions based on cost is a form of rationing.Traditionally, guidelines have heavily influenced the practice of medicine, and the latest ones are expected to make doctors more conscious of the economic consequences of their decis ions, even though there’s no obligation to follow them. Medical society guidelines are also used by insurance companies to help determine reimbursement (报销) policies.Some doctors see a potential conflict in trying to be both providers of patient care and financial overseers.“There should be forces in society who should be concerned about the budget, but they shouldn’t be functioning simultaneously as doctors,” said Dr. Martin Samuels at a Boston hospital. He said doctors risked losing the trust of patient s if they told patients, “I’m not going to do what I think is best for you because I think it’s bad for the healthcare budget in Massachusetts.”Doctors can face some grim trade-offs. Studies have shown, for example, that two drugs are about equallyeffective in treating macular degeneration, an eye disease. But one costs $50 a dose and the other close to $2,000. Medicare could save hundreds of millions of dollars a year if every-one used the cheaper drug, Avastin, instead of the costlier one, Lucentis.But the Food and Drug Administration has not approved Avastin for use in the eye, and using it rather than the alternative, Lucentis, might carry an additional, although slight, safety risk. Should doctors consider Medicare’s budget in deciding what to use?“I think ethically (在道德层面上) we are just worried about the patient in front of us and not trying to save money for the insurance industry or society as a whole,”said Dr. Donald Jensen.Still, some analysts say that there’s a role for doctors to play in cost analysis because not many others are doing so, “In some ways,” said Dr. Daniel Sulmasy, “it represents a failure of wider society to take up the issue.”56. What do some most influential medical groups recommend doctors do?A) Reflect on the responsibilities they are supposed to take.B) Pay more attention to the effectiveness of their treatments.C) Take costs into account when making treatment decisions.D) Readjust their practice in view of the cuts in health care.57. What were doctors mainly concerned about in the past?A) Specific medicines to be used. C) Professional advancement.B) Effects of medical treatment. D) Patients5 trust.58. What may the new guidelines being developed lead to?A) The redefining of doctors’ roles. C) Conflicts between doctors and patients.B) Overuse of less effective medicines. D) The prolonging of patients’ suffering.59. What risk do doctors see in their dual role as patient care providers and financial overseers?A) They may be involved in a conflict of interest.B) They may be forced to divide their attention.C) They may have to use less effective drugs.D) They may lose the respect of patients.60. What do some experts say about doctors' involvement in medical cost analysis?A) It may add to doctors’ alrea dy heavy workloads.B) It will help to save money for society as a whole.C) It results from society’s failure to tackle the problem.D) It raises doctors’ awareness of their social responsibilitiesPassage TwoEconomic inequality is the “defining challenge of our time, ” President Barack Obama declared in a speech last month to the Center for American Progress. Inequality is dangerous, he argued, not merely because it doesn’t look good to have a large gap between the rich and the poor, but because inequality itself destroys upward mobility, making it harder for the poor to escape from poverty. “Increased inequality and decreasing mobility pose a fundamental threat to the American Dream,” he said.Obama is only the most prominent public figure to declare inequality. Public Enemy No. 1 and the greatest threat to reducing poverty in America. A number of prominent economists have also argued that it’s harder for the poor to climb the economic ladder today because the rungs (横档) in that ladder have grown farther apart.For all the new attention devoted to the 1 percent, a new dataset from the Equality of Opportunity Project at Harvard and Berkeley suggests that, if we care about upward mobility overall, we’re vastly exaggerating the dangers of the rich-poor gap. Inequality itself is not a particularly strong predictor of economic mobility, associologist Scott Winship noted in a recent article based on his analysis of this data.So what factors, at the community level, do predict if poor children will move up the economic ladder as adults? What explains, for instance, why the Salt Lake City metro area is one of the 100 largest metropolitan areas most likely to lift the fortunes of the poor and the Atlanta metro area is one of the least likely?Harvard economist Raj Chetty has pointed to economic and racial segregation, community density, the size of a community’s middle class, the quality of schools, community religiosity, and familystructure, which he calls the “single strongest correlate of upward mobility.” Chetty finds that communities like Salt Lake City, with high levels of two-parent families and religiosity, are much more likely to see poor children get ahead than communities like Atlanta, with high levels of racial and economic segregation.Chetty has not yet issued a comprehensive analysis of the relative predictive power of each of these factors. Based on my analyses of the data, of the factors that Chetty has highlighted, the following three seem to be most predictive of upward mobility in a given community:1. (人均) income growth2. Prevalence of single mothers (where correlation is strong, but negative)3. Per-capita local government spendingIn other words, communities with high levels of per-capita income growth, high percentages of two-parent families, and high local government spending~which may stand for good schools一are the most likely to help poor children relive Horatio Alger’s rags-to-riches story.61. How does Obama view economic inequality?A) It is the biggest obstacle to social mobility.B) It is the greatest threat to social stability.C) It is the No. 1 enemy of income growth.D) It is the most malicious social evil of our time.62. What do we learn about the inequality gap from Scott Winship’s data analysis?A) It is fast widening across most parts of America.B) It is not a reliable indicator of economic mobility.C) It is not correctly interpreted.D) It is overwhelmingly ignored.63. Compared with Atlanta, metropolitan Salt Lake City is said to______________.A) have placed religious beliefs above party politicsB) have bridged the gap between the rich and the poorC) offer poor children more chances to climb the social ladderD) suffer from higher levels of racial and economic segregation64. What is strongly correlated with social mobility according to economist Raj Chetty?A) Family structure. C) School education.B) Racial equality. D) Community density.65. What does the author seem to suggest?A) It is important to increase the size of the middle class.B) It is highly important to expand the metropolitan areas.C) It is most imperative to focus our efforts on the elimination of income inequality.D) It is better to start from the community to help poor children move up the social ladder.5 翻译最近，中国政府决定将其工业升级。
2015年12月份考试作业商务沟通第2次作业满分答案
2015年12月份考试作业商务沟通第2次作业满分答案（答案在后面）一、单项选择题（本大题共40分，共 20 小题，每小题 2 分）1.只客观说明需要说明的企业事实、产品事实，如记录事件发生、发展的过程和结果等，这属于（）。
A. 事实报道 B. 专题报道 C. 分析报道 D. 现场报道2.媒介即人的延伸：任何媒介都不外乎人的感觉和感官的扩展或延伸。
文字是视觉能力的延伸，广播是听觉能力的延伸，电视是（）的延伸。
A. 视觉能力 B.听觉能力 C. 触觉能力 D. 以上都是3. 信西方社交礼仪中，在户外与熟识的人相遇时，一般用（）。
A. 拥抱礼 B.亲吻礼 C. 脱帽礼 D. 碰杯礼4. 1957年发射了第一颗人造地球卫星的国家是（）。
A. 美国 B. 德国 C. 前苏联 D. 中国5. “对这件可悲的事，对这个可耻的人，你怎么看？”这属于（）。
A. 无限制性提问B. 重复性提问C. 别有用心提问D. 提示性提问6.信息受传者并非单方面的信息的被动接收者，他有自己的思想、观念、看法和主张。
受传者拥有信息，拥有传播信息的愿望和权利，这属于信息受传者的（）。
A. 知信权 B. 传递信息权 C. 交流权 D. 批评权7. 当语言符号与非语言符号所传递的信息相悖时，（）所蕴涵的信息恰恰引人注目。
A. 语言符号B. 非语言符号C. 视觉类符号D. 听觉类符号8. 主张不分亲疏厚薄地“兼爱”，提倡“饥者得食，寒者得衣，劳者得息”的是（）。
A. 法家学派B. 墨家学派C. 道家学派D. 儒家学派9. 下列不属于减少冲突的策略通常采取的手段的是（）。
A.论及意见一致的方面和可以让步的方面 B.确认已存在的管理问题，给出从具体问题入手的建议 C.描述行为和结果，避免冲突 D. 从原来的位置让步10. 时空结构的内容不包括（）。
A. 纵式结构 B. 横式结构 C. 纵横式结构 D.网状结构11. 下列不属于大众沟通的特征的是（）。
商务沟通第2阶段测试题
江南大学现代远程教育第二阶段测试卷考试科目:《商务沟通》第三章至第五章（总分100分）时间：90分钟学习中心（教学点）批次：层次：专业：学号：身份证号：姓名：顾佳得分：一、填空题（每空1分，共15分）1．导致听力不佳的主要因素是讲话者原因、听话者原因、外部原因。
2. 说话人怎样使演讲更具说服力，想办法得到听众的赞同，把你的热忱传递给听众，以友善的态度对待听众能在听话人方面产生更具感染力的效果。
3．讲话的方式有四种：无准备即时性讲话、照稿宣读、有准备即时性讲话以及背诵式讲话。
4. 性格是指人对现实的稳定度以及与之相适应的习惯化了的行为方式。
5. 书、互联网、视听是数据主要来源的三个渠道。
6. 非正式会议有两个主要特点：及时召开、形式是随意的。
7．对参加决策会议的与会者来说，有以下几点需要注意：决策的责任感、在问题未做充分讨论之前不要匆忙下结论、要有战略眼光。
二、判断题（每题1分，共10分）1. 当好一名与会者，首先是指你应该认真记录会议主持人的话，并按其要求去做。
（X ）2. 召开会议的目的是为了集中与会者的智慧和想法。
（√）3. 解决问题的会议重点是放在应该采取何种行动上。
（X ）4．当你确定讲话的目的后，下一步该做的是作听众分析。
（√）5. 手势有两大作用：一是能表示某种形象，二是表达某种意念和感情。
（√）6．时间作为一种客观现象，其本身在沟通中具备特殊的含义。
（X ）7．当你还未来得及考虑你该说些什么而就被点名时，你应迅速把自己放在说话人的位置上。
（X ）8. 讲话的目的通常是由你所处的地位及企业的要求而定。
（√）9. 沉默的本质特征是在对方期待做出回答或回应的时候默不作声。
（√）10．信息分享型会议通常采用自下而上的方式进行。
（X ）三、单项选择题（每题2分，共20分）1. 下列哪个不是电话沟通的缺点（ C ）Ａ．缺乏有效的反馈方式Ｂ．错误的第一印象Ｃ．节约时间Ｄ. 浪费时间2.（A ）是征服听众的根本性条件。
大学考试试卷《商务沟通》及答案3套word版本
20XX年12月考试商务沟通第一次作业一、单项选择题（本大题共80分，共 40 小题，每小题 2 分）1. 符号学语言学大师索绪尔是最早对符号进行分类的学者，他讲符号系统分为语言符号和非语言符号（）。
A. 正确B. 错误2. 关于制定面谈计划，美国著名学者哈罗德·拉斯维尔的“五W”模式中“Whom”是指（）A. 谁B. 通过什么渠道C. 对谁D. 产生什么效果3. 人格表现是“教诲”与“权威”，是使自己在人际沟通中处于一种绝对的统治的态度和行为。
这是哪种人格状态的表现（）A. “父母”自我人格状态B. “儿童”自我人格状态C. “成人”自我人格状态4. 倾听障碍不包括（）A. 心理定势障碍B. 反馈不当C. 身体不好D. 环境障碍5. “你认为这几个人中，哪个最为严重？”这属于（）A. 深入性提问B. 假设性提问C. 直接性提问D. .引导性提问6. 目前，报刊图书网络的基本形式主要有电子版、网络版和独立网站三种形式（）。
A. 正确B. 错误7. 人际关系类型主要：包容—排斥、控制—追随、喜爱—憎恨这三种（）A. 正确B. 错误8. 信息论、控制论和系统论被称为“三论”，或称为“系统科学”或“信息科学” （）A. 正确B. 错误9. 心理定势障碍指现有的心理状态和拥有的知识对以后的心理和行为将要产生的影响，心理定势直接影响人际信息传播（）A. 正确B. 错误10. 主张不分亲疏厚薄地“兼爱”，提倡“饥者得食，寒者得衣，劳者得息”的是（）A. 法家学派B. 墨家学派C. 道家学派D. 儒家学派11. 心理式沟通属于情感型沟通（）A. 正确B. 错误12. 符号与象征没有差别，符号就是象征。
（）A. 正确B. 错误13. 林和范·德·维恩于1994年提出了组织信息沟通模式认为组织之间的关系发展要经历协调发展、承诺阶段和执行阶段这三个阶段的信息沟通。
（）A. 正确B. 错误14. 为了表示自己的亲切，对初次见面的朋友也要无话不谈，双方不存在隐私（）。
2015年12月六级第2套答案解析
2015年12月大学英语六级考试真题(二)答案与详解PartⅠWriting结构框图：一、第1段描述图片，提出主题——难以获取有用的信息。
二、第2段分析难以获取有用信息的原因。
三、第3段提出建议：由不加甄别地索取信息转向仔细地挑选信息。
The Difficulty in Acquiring Useful InformationAs the picture given depicts,several employees are having a meeting while one of them complains,“We have lots of information technology.We just don’t have much useful information.”What the picture presents is that even though equipped with advanced devices and information technology,we can hardly obtain useful information that we need.A multitude of reasons can account for the phenomenon.First of all,as we are increasingly,dependent on various advanced devices,they have brought us much information.However,faced with so much information, we’re actually not competent enough to tell the useful information from the useless information.What’s more,the fact that the network management regulations are not perfect cannot be ignored,which makes it difficult to prevent our life being lumbered with useless bits of information.From my point of view,as we are now in a great new era of information,we cannot say no to the benefits that information technology has brought us.However,it’s high time we transferred our focus from acquiring information indiscriminately to selecting information.Only in this way can we acquire the exact information that we need.PartⅡListening Comprehension1.听力原文：W：I’m so frustrated with this new computer program.I just can’t figure it out.M：I know what you mean.It can be overwhelming,especially since the technology is always changing.By the time you learn one program,it’s outdated.Q：What do we learn about the woman from the conversation?【精析】C)。
15秋西南交大《商务沟通》在线作业二 答案
西南交《商务沟通》在线作业二一、单选题（共 12 道试题，共 48 分。
）1. 向上司报告坏消息采取信函模式为( ). 讨论问题、阐述细节、请求采取措施和提供其他选择. 讨论问题、提供其他选择和请求采取措施. 讨论问题、阐述细节、提供其他选择和请求采取措施. 阐述细节、请求采取措施和提供其他选择。
正确答案：2. 既不知道收信人的姓名,又不知道其性别时,如何处理才能做到礼貌称呼( ). 用收信人的职位或工作头衔. 打电话到收信人所在的公司向接待员询问. 在需要时,采用职业头衔. 如果女性喜欢被称为夫人或小姐,就使用她喜欢的称谓,而不要称她为女士。
正确答案：3. 哪句话没有体现了“在负面情形下,避免使用‘你’”的换位思考策略( ). 您没有在支票上签字. 你的支票已到,尚未签名. 您的支票没有签名. 在预算中尚未考虑到通货膨胀正确答案：4. 好的读者受益处的特征是( ). 接受你的服务. 购买你的产品. 适合具体听众. 执行你的政策正确答案：5. 下列句子中,那一句有性别歧视倾向?( ). 主管必须证明其部门的时间表准确无误. 每个主管都必须保证,他的部门提交的时间表准确无误. 你必须证明,你所在部门的时间表准确无误. 主管必须证实部门提交的时间表准确无误正确答案：6. 下列哪一项不是说明性信函的主要目的( ). 向读者提供信息或好消息或是消除读者的疑虑. 让读者阅读、理解并正确地看待这条信息. 淡化所有的负面因素. 树立作者的良好形象正确答案：7. 哪一项是负面信函的主要目的( ). 树立作者的良好形象. 树立作者所在公司的良好形象. 要减少或杜绝以后就相同的问题上写信,这样的话就不会给作者带来更多的工作负担. 尽可能保持友善的态度正确答案：8. 关于残疾人和病人不适合的称谓有( ). 智力迟钝的人. 癌症治疗者. 弱智. 视觉损伤者正确答案：9. 通过文章内容树立良好形象途径是( ). 把读者最感兴趣的信息写在最前面. 内容的组织要以读者的需求为准而不是以作者的需求为准. 向读者阐明信函的主题对他们的影响. 使用小标题和列表的形式使读者迅速找到要点正确答案：10. 下列哪种情况需要说明读者受益处( ). 只陈述事实. 读者对该信息的态度无关紧要. 阐述政策. 读者受益处显而易见,再次重复会贬低读者的智力。
【免费下载】02批次考试商务沟通 A 卷
角色
Байду номын сангаасC、决策制定
角色
D、资源配置
A、事实报道 B、专题报道 C、分析报道 D、现场报道
19. 沟通应由浅入深，深到不会给自己带来危险，属于自我表露的（ ）。 (本题分数：2 分。)
A、真实原则 B、程度原则 C、对等原则 D、性质原则
20. 以下不属于研制控制论沟通过程模式的代表学者的是（ ）。 (本题分数： 2 分。)
14. 下列不属于人际沟通与自我沟通的差异表现为（ ）。 (本题分数：2 分。 )
A、主客体差异 B、目的差异 C、程度差异 D、媒介差异
15. 以下不属于沟通过程模式功能的是（ ）。 (本题分数：2 分。) A、构造功能 B、解释功能 C、反馈功能 D、预测功能
16. 下列哪个选项不属于面谈或网上交谈的目的（ ）。 (本题分数：2 分。) A、传播信息 B、加强了解 C、解决问题 D、寻求改变
17. 下列哪项不属于管理者在沟通中扮演的角色（ ）。 (本题分数：2 分。)
角色
A、人际关系
角色
B、信息传播
18. 围绕一个主题，多方位地展开报道，这属于（ ）。 (本题分数：2 分。)
对全部高中资料试卷电气设备，在安装过程中以及安装结束后进行高中资料试卷调整试验；通电检查所有设备高中资料电试力卷保相护互装作置用调与试相技互术关，系电，力根通保据过护生管高产线中工敷资艺设料高技试中术卷资，配料不置试仅技卷可术要以是求解指，决机对吊组电顶在气层进设配行备置继进不电行规保空范护载高与中带资负料荷试下卷高问总中题体资，配料而置试且时卷可，调保需控障要试各在验类最；管大对路限设习度备题内进到来行位确调。保整在机使管组其路高在敷中正设资常过料工程试况中卷下，安与要全过加，度强并工看且作护尽下关可都于能可管地以路缩正高小常中故工资障作料高；试中对卷资于连料继接试电管卷保口破护处坏进理范行高围整中，核资或对料者定试对值卷某，弯些审扁异核度常与固高校定中对盒资图位料纸置试，.卷保编工护写况层复进防杂行腐设自跨备动接与处地装理线置，弯高尤曲中其半资要径料避标试免高卷错等调误，试高要方中求案资技，料术编试交写5、卷底重电保。要气护管设设装线备备置敷4高、调动设中电试作技资气高，术料课中并3中试、件资且包卷管中料拒含试路调试绝线验敷试卷动槽方设技作、案技术，管以术来架及避等系免多统不项启必方动要式方高，案中为；资解对料决整试高套卷中启突语动然文过停电程机气中。课高因件中此中资，管料电壁试力薄卷高、电中接气资口设料不备试严进卷等行保问调护题试装，工置合作调理并试利且技用进术管行，线过要敷关求设运电技行力术高保。中护线资装缆料置敷试做设卷到原技准则术确：指灵在导活分。。线对对盒于于处调差，试动当过保不程护同中装电高置压中高回资中路料资交试料叉卷试时技卷，术调应问试采题技用，术金作是属为指隔调发板试电进人机行员一隔，变开需压处要器理在组；事在同前发一掌生线握内槽图部内 纸故，资障强料时电、，回设需路备要须制进同造行时厂外切家部断出电习具源题高高电中中源资资，料料线试试缆卷卷敷试切设验除完报从毕告而，与采要相用进关高行技中检术资查资料和料试检，卷测并主处且要理了保。解护现装场置设。备高中资料试卷布置情况与有关高中资料试卷电气系统接线等情况，然后根据规范与规程规定，制定设备调试高中资料试卷方案。
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第2次作业
一、单项选择题（本大题共40分，共 20 小题，每小题 2 分）
1. 只客观说明需要说明的企业事实、产品事实，如记录事件发生、发展的过程和结果等，这属于（）。
A. 事实报道 B. 专题报道 C. 分析报道 D. 现场报道
2. 媒介即人的延伸：任何媒介都不外乎人的感觉和感官的扩展或延伸。
文字是视觉能力的延伸，广播是听觉能力的延伸，电视是（）的延伸。
A. 视觉能力
B. 听觉能力
C. 触觉能力
D. 以上都是
3. 信西方社交礼仪中，在户外与熟识的人相遇时，一般用（）。
A. 拥抱礼
B. 亲吻礼
C. 脱帽礼
D. 碰杯礼
4. 1957年发射了第一颗人造地球卫星的国家是（）。
A. 美国 B. 德国 C. 前苏联 D. 中国
5. “对这件可悲的事，对这个可耻的人，你怎么看？”这属于（）。
A. 无限制性提问 B. 重复性提问 C. 别有用心提问 D. 提示性提问
6. 信息受传者并非单方面的信息的被动接收者，他有自己的思想、观念、看法和主张。
受传者拥有信息，拥有传播信息的愿望和权利，这属于信息受传者的（）。
A. 知信权 B. 传递信息权 C. 交流权 D. 批评权
7. 当语言符号与非语言符号所传递的信息相悖时，（）所蕴涵的信息恰恰引人注目。
A. 语言符号
B. 非语言符号
C. 视觉类符号
D. 听觉类符号
8. 主张不分亲疏厚薄地“兼爱”，提倡“饥者得食，寒者得衣，劳者得息”的是（）。
A. 法家学派 B. 墨家学派 C. 道家学派 D. 儒家学派
9. 下列不属于减少冲突的策略通常采取的手段的是（）。
A. 论及意见一致的方面和可以让步的方面 B. 确认已存在的管理问题，给出从具体问题入手的建议 C. 描述行为和结果，避免冲突 D. 从原来的位置让步
10. 时空结构的内容不包括（）。
A. 纵式结构 B. 横式结构 C. 纵横式结构
D. 网状结构
11. 下列不属于大众沟通的特征的是（）。
A. 针对性 B. 广泛性 C. 单向性
D. 组织性
12. 下列不属于非正式沟通网络特点的是（）。
A. 不受管理层控制 B. 被大多数员工视为可信 C. 信息传播迅速 D. 信息准确度不高
13. 以下不属于控制论沟通过程模式的是（）。
A. 德弗勒大众媒介体系模式
B. 施拉姆互动模式
C. 申农—韦弗模式
D. 韦斯特利—麦克莱恩“守门人”模式
14. 信息传播效果分析中的“枪弹论”产生于20世纪（）。
A. 10-20年代
B. 20-30年代
C. 30-40年代
D. 40-50年代
15. 沟通过程模式能够对某一项即将进行的沟通活动的内容、结果进行预测，提出达到良好传播效果的可行性建议，这属于沟通过程模式的（）。
A. 构造功能 B. 解释功能 C. 启发功能 D. 预测功能
16. 研究发明和使用铅活字印刷的人物是（）。
A. 毕昇 B. 蔡伦 C. 古登堡
D. 隋炀帝
17. 自我沟通可以借助语言和文字（如自言自语和写日记），以及自我心理暗
示的方式实现。
人际沟通则可以通过语言、文字以及肢体语言等媒介来进行，
这属于际沟通与自我沟通的（）。
A. 主客体差异 B. 目的差异 C. 过程差异
D. 媒介差异
18. 下列不属于避免冲突策略通常采取的手段的是（）。
A. 承认一部分问题，但忽略更重要的问题，使得冲突模糊化 B. 保持长期关系的规则 C. 否认
冲突存在 D. 及意见一致的方面和可以让步的方面
19. 下面哪个不属于代声（）。
A. 笑声
B. 锣鼓
C. 口哨
D. 音乐声
20. “约哈里之窗”用来表示人际沟通中自我暴露和相互了解的基本观点，其
中“代表所有自己知道，他人也知道的信息”处于（）。
A. 开放区域 B. 盲目区域 C. 隐秘区域 D. 未知区域
二、多项选择题（本大题共60分，共 20 小题，每小题 3 分）
1. 印刷媒介具有（）的特点。
A. 容纳的信息多、内容广 B. 借助机器设备
可以迅速大量地印制生产 C. 读者可以自由地决定阅读的时间、地点、速度和
方式 D. 它可以长期保存，随时取阅，反复研读 E. 印刷媒介的威望较高，专
业性较强
2. 时空类非语言符号包括（）。
A. 具体时间 B. 时间差 C. 人际距离 D.
空间位置
3. 信息论沟通过程模式的不足是（）。
A. 只描述了信息传播的单向过程 B. 为电信等信息传播渠道提供了一定的理论依据 C. 视信息沟通过程为单向静态
D. 忽视其社会客观性影响
4. 图像传播形成了新的视觉文化。
图像可分为（）： A. 静止图象 B. 动态
图像 C. 实时图像 D. 延迟图像
5. 美国符号学家J•迪对符号的分类则更为宽泛，他将意指符号即按符号的现象，分成（）。
A. 生命系统的符号 B. 无生命系统的符号 C. 前语言结构 D. 后语言结构
6. 大众传播媒介主要的类型是（）。
A. 印刷类 B. 电子类 C. 语言类 D.
图像类
7. 对形式的鉴赏，可以从作品的（）等角度评价。
A. 情致 B. 体裁 C. 结
构 D. 表现手法
8. 以下属于研制控制论沟通过程模式的代表学者的是（）。
A. 梅尔文•德弗勒 B. 威尔伯•施拉姆 C. 韦斯特利•布鲁斯 D. 哈罗德•拉斯维尔
9. 拉斯维尔“五W”模式包括（）。
A. Who B. What C. Which D. Whom E. What effect
10. 根据人际间信息沟通的协调矛盾，建立感情目的，人际沟通的类型包
（）。
A. 上行人际沟通 B. 下行人际沟通 C. 功利型人际沟通 D. 情感型人际沟通
11. 下列说法正确的是（）。
A. 汉字是表意文字符号体系，同表音文字符号体系有本质的区别 B. 汉字一般是表示单音节的语素，但不是音节文字 C. 汉
字不是直接表示音位或音节的字母，而是用不同笔画构成的大量表音符号来记
录汉语的多音节语素 D. 汉语一个音节可以用许多汉字符号来记录
12. 下列属于大众沟通的特征的是（）。
A. 针对性 B. 广泛性 C. 单向性 D. 组织性
13. 下列属于非正式沟通网络特点的是（）。
A. 不受管理层控制 B. 被大多数员工视为可信 C. 信息传播迅速 D. 信息准确度不高
14. 下列哪些选项属于控制论沟通过程模式的优点（）。
A. 控制论沟通过程模式解释的沟通过程是独立的本体 B. 控制论沟通过程模式引入反馈机制本质
深入研究 C. 揭示信息传播中信息的双向回流和受控状态 D. 利于调节信息传
播路径和方法
15. 通常有效倾听的非口头沟通行为包括（）。
A. 身体向后倾，表示出放松
B. 用肢体动作和手势表明是否理解
C. 保持开放式的身体姿势，表明自信和对对方的接受
D. 保持直接的眼神接触，而回避的眼神会被认为存在欺骗性、缺
乏兴趣或没自信
16. 下列哪些选项属于自我沟通中的主要障碍（）。
A. 缺乏自我认知 B. 人生没有目标 C. 缺少沟通的知识 D. 疏于理性思考
17. 语言符号的特点有（）。
A. 社会性 B. 直接性 C. 生成性 D. 物理性
18. 拖延冲突策略通常采取的手段有（）。
A. 拖延冲突的处理时间 B. 使用正式的规定、等级制度或其他方式控制过程来限制冲突方的行为 C. 否认冲突
存在 D. 承认一部分问题，但忽略更重要的问题，使得冲突模糊化
19. 美国人类学家爱德华•霍尔把人际距离分为四个不同的区域，以下不属于这四个区域的是（）。
A. 亲密区 B. 疏离区 C. 熟人区 D. 陌生人区 E. 社交区
20. 减少冲突的策略通常采取的手段有（）。
A. 论及意见一致的方面和可以让步的方面 B. 确认已存在的管理问题，给出从具体问题入手的建议 C. 描述
行为和结果，避免冲突 D. 从原来的位置让步
答案：
一、单项选择题（40分，共 20 题，每小题 2 分）
1. A
2. D
3. C
4. C
5. C
6. B
7. B
8. B
9. A 10. D 11. A 12. D 13. C 14. B 15. D 16. C 17. D 18. C 19. A 20. A
二、多项选择题（60分，共 20 题，每小题 3 分）
1. ABCDE
2. ABCD
3. ACD
4. AB
5. AB
6. AB
7. BCD
8. ABC
9. BCD 10. CD 11. ABD 12. BCD 13. ABC 14. BCD 15. BCD 16. ABD 17. ACD 18. ABC 19. BD 20. BCD。