初级商务英语听说 unit 1 meeting people

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优品课件之Unit1 Meeting new people教案

Unit1 Meeting new people教案M1u1 Meeting new people(Period1)2. Meet new people1). Learn: pavilionChina Pavilion, Australia Pavilion, Singopore Pavilion....2).I go to ____ pavilion with my______.1). Introduce:If you meet a foreinger, what will you say.2). Show a foreinger, and show what she says.Hello, my name’s Marine.I’m from America. I likeShanghai. It’s so beautiful.Nice to meet you!1)In the zoo, what can you see?I can see ...2）Describe the animalsI can see a _____.It’s _____.It likes ______.I like\don’t like it.3）Learn the numbersEleve, twelve, thirteen, fourteen, sixteen... 1）.Ask:How many new classmates are there?There are..2）. Do a surveyAsk questions:What’s your name?How old are you?What can you do?3）Student numberRead the new phrases.My student number is...TalkWrite1.Introduce your new classmate to your father or mother.Perido2ContentsWords: live, near, walkNames: Sally, Paul, Jill, Poe and RoseSentences: What about you?AimsKnowledge aim1. Can read and spell the words and names correctly: live, near, walk, Sally, Paul, Jill, Poe and Rose2. Can say the phrases fluently: be going to , walk to, play _ well, every day3. Can read the sentences correctly and fluentlyAbility aims1. Can use the modeled sentences to ask and answerWhat about you, ______? I’m_______.2. Can use modeled sentences to make a new dialogue about different persons3. Can use formulaic expressions to describe their friends.Emotional aimsHelp the students introduce their friends, classmates or parents.3. Using modeled sentences to ask and answer about fancyTeaching aidsMulti-mediaProceduresStepContentsMethodsPurposePre-task preparationInformation about Kitty2.Describe Kitty use the information that I have given. 观看四季的录像，复习四季名称，诵读儿歌，提高学习兴趣What about you,___?I’m ______.Be going to1.Elicit1）Describe themselves.2)Then ask: What about you ,Peter?Hello, My name is Peter.I’m ten years old.My student number is eighteen.I like playing.I can play football well.This is my sister. Her name is Sally.She’s twelve.And this is my brother. His name is Paul.He is only six.We are going to the park.2.Read the passage.3.After school, I am going to the supermarket. What about you?4. True or false通过问答操练新句型，调动学生积极性拓展like best 句型，拓宽知识面，也为反馈环节做准备live , near, walk1. Enjoy a story and elicit the new words and phrases2. Let the pupils say :I live near Hao You Duo Supermarket.3. I walk to there every day.4. What about you?(1) Read the sentence.(2) Make new sentences引出故事，让再构文本以故事的方式呈现，为新知铺垫让学生说说春天里看见的，能做的事情，提高说话能力，同时自然引出新授Post-task activitiesJillWe have a new ________,Jill. She’s ____ years old.She lives ______our school. She _____ to school every day. _____ hair is ______.She can _____and__________. She likes _________.This is Jill.1 Listen and finish it2 Ask and answer让学生选择自己喜欢的季节进行表达，提高连续说话的能力AssignmentHomework1. Listen and read P2and P5 after the tape.2 Introduce your new classmate.注意作业的听说与写的结合,把作文作为课堂输出的延伸. Period3Period3ContentsWords: mask, ask, laugh ,smileSentences: you can call me/ her/ him_______.AimsKnowledge aim4. Can read and spell the words correctly: mask ,ask , laugh, smile5. Can say the phrases fluently: put on, welcome to6. Can make a short dialogue with the sentences that the text gives.7. identifying the pronunciation of “-sk” in words such as desk and mask.Ability aims4. Can use the modeled sentences to introduce somebody.5. Can use modeled sentences to make a new dialogue about different persons6. Can use formulaic expressions to describe their friends.Emotional aimsHelp the students introduce their friends, classmates or parents.3. Using modeled sentences to ask and answer about fancyTeaching aidsMulti-mediaProceduresStepContentsMethodsPurposePre-task preparationReview the numbers with the different methods.2.To compute.3.How old is ___?通过不同形式调动学生的积极性，并创设英语课堂气氛。

businessenglish口语教材meetingsomeonenew

businessenglish口语教材meetingsomeonenew预览说明:预览图片所展示的格式为文档的源格式展示,下载源文件没有水印,内容可编辑和复制Meeting Someone NewI. WARM-UPII.DIALOGUE BOXComprehension Check1. Where does Peter Mitchell work?2. What does he do there?3. What does Mary think of her job?VocabularyMatch the words and phrases with their meanings.Peter Mitchell and Mary Simmons meet each other for the first time at a business conference.Peter : Hello, I’d like to introduce myself. I’m Peter Mitchell from Mitchell Creations.Mary : Nice to meet you. I’m Mary Simmons from Speakspeak International.Peter : What do you do there?Mary : I work in the marketing department. I think it’s a tough job for a novice like me.Peter : Wow! What a coincidence! We are actually in the same line of work.Mary : Really? Then, you could give me some pointers to help me with the job! Peter : Absolutely! I’d be happy to share them.SON A1III. LANGUAGE BOXIV. SAY IT!The full infinitiveWe are pleased to meet the new head of our department .He waited for the vice-chairman to arrive .The bare infinitiveThe manager made him do it.Help me introduce our new executive assistant.What would you say if...?Meeting Someone Newa. You met your high school friend and you forgot her name.b. You picked up a client at an airport.c.You met the new CEO.Making An OfferI. WARM-UPII.DIALOGUE BOXHR Manager :May I start Mr. President? President :Yes, go ahead. HR Manager :The leaders of the worker’s union has given a long list of their demands regardingthe bonus based on workers performance appraisal. President :What about giving me simple details on each demand? HR Manager :Very well, sir. First, they want a 20% additional on the present bonus. Second,...(The HR Manager continues to explain) President :I understand their plea but it’s still very difficult to meet their wants due to theeconomic inflation. HR Manager :How about meeting them again to negotiate? President :Yeah, I think that’s a g ood idea.SON A2III. LANGUAGE BOXIV. SAY IT!Giving suggestions using:What+ about + V-ingHowWhat about calling the HR office tomorrow?How about giving more benefits to the workers?You are in a meeting that has been going on for three hours. As the presiding officer, give and make suggestions to direct the meeting efficiently.Guide Questions:1. How would you point out the deficiencies of the meeting?2. How would you redirect the meeting to make it smoother and clearer?1. What is the demand of the union?2. Did the company agree to the demand?3. What will the company do next?Making An OfferPractice giving and making suggestions.Offering Some HelpI. WARM-UPII. DIALOGUE BOXHR Manager : Hello, Samantha, this is Ms. Chen. She is yournew assistant. Samantha: Hi, Ms. Chen . I’ll be happy to help you with anything. Ms. Chen: Oh, thank you. I actually need help now with the accounting form. Samantha: I see. First, click the Documents Icon to see the employees’ spreadsheet.Then, highlight an employee’s name to view their individual record. Next,click the Update Box at the bottom of the sheet. Finally, click each sectionunder that box to see if the record is updated.Ms. Chen : Wow! That’s easy. Thank you, Samantha.Samantha: You’re welcom e.SON A31. What help does Ms. Chen ask from Samantha?2. Did Samantha willingly help Ms. Chen?3. If you were Ms. Chen, would you ask for help?VocabularyMatch the words and phrases with their meanings.III. LANGUAGE BOXIV. SAY IT!Sequence adverbs (adverbials of sequence) are signal words used to understand the order of a process or activity. They are followed by a comma (,). The most common ones are:first/firstly then after that ? first of all next finallyLook for these signal words in the Dialogue BoxYou are going to work with a colleague from China. Both of you are in charge of a new project in your department. Yourmanager wants you to orient the Chinese co-worker with the systems used in your office.Guide Questions:1. What are the things you will introduce to your new colleague?2. How are you going to build rapport with him?Offering Some HelpPractice giving and making suggestions.Taking Down InformationVocabularyDo you know these items? What are they for?I. WARM-UPII. DIALOGUE BOXSecretary : Hello, Speakspeak English, good morning.Caller : Hello, This is Bob Hall. May I speak to Mr. Mitchell, please.Secretary : I’m sorry, could you spell your last name, please?Caller : It’s spelt H-A-L-L.Secretary : Thank you. Mr. Mitchell is out to lunch right now. Would you liketo leave a message?Caller : No. I’ll call him later. May I know what time he’ll be in?Secretary : He won’t be back in the office until 2 pm.Caller : Excuse me, did you say 2 o’clock in the afternoon? Secretary : Yes, th at’s right. SON A41. Who is the caller looking for?2. Where is Mr. Mitchell at the time of the call?3.Do you think the caller was surprised to hear that Mr.Mitchell’s coming back late?Taking Down Information III. LANGUAGE BOXThe following expressions are commonly used when asking for clarificationson what someone else has just said.Pardon me/I beg your pardon (more polite)I’m sorryExcuse meLook for these expressions in the Dialogue Box!IV. SAY IT!You are going to call Imperial Palace Hotel to book a room for 5 people for 3nights. Ask the following queries:a. room accommodationb. meals and snacks including coffeec. other amenities (e.g. internet connection, pool, etc.)Small TalkI. WARM-UPII. DIALOGUE BOXMr. Watanabe was waiting for a taxi at an airport exit door when Peter Mitchell, an American, standing next to him started to make small talk.Peter Mitchell : The weather is getting hotter, isn’t it? Mr. Watanabe : Oh, is that so? Peter Mitchell : Yes. It wasn’t as hot as this in previous years. Mr. Watanabe : I didn’t know that. But it certainly is very hot. I was a bit surprisedwhen I stepped out from the plane. Peter Mitchell : By the way, where are you from? Mr. Watanabe : I’m from Japan. Peter Mitchell : Whereabouts? Mr. Watanabe : T okyo. It’s my first time to visit the US. Peter Mitchell : Wow! Welcome to America. Mr.Watanabe : Thank you. But, I can’t take a taxi from here, can I? Peter Mitchell : Of course, you can. Here’s one coming. Mr. Watanabe : Okay, great.SON A51. Where is Mr. Watanabe?2. Do you think Mr. Watanabe was surprised with Peter Mitchell?3. How would you respond to Peter Mitchell if you were Mr. Watanabe?VocabularyLook at the words in the Dialogue Box and guess their meanings.III. LANGUAGE BOXIV. SAY IT!Tag questions are short questions added to the end of a positive or negative statement. We use tag questions to ask for confirmation.(+) (-) positive statement, negative tag? Snow is white, isn’t it?Tag questions with Be (-) (+) negative statement positive tag? The food isn’t delicious, is it?(+) (-) positive statement negative tag She likes English, doesn’t she? Tag questions with Do (-) (+) negative statement positive tag She doesn’t like English, does she? (+) (-) positive statement negative tag Tag questions with modals She can speak English, can’t she? (-) (+) negative statement positive tag He shouldn’t do that, should he? You are going to pick up a colleague at an airport. Ask him about his flight or other topics you think would be interesting for both of you.Suggested other topics:a. weatherb. stock marketc. latest headlines Making small talkSmall Talk。

商务英语听说Unit1

New Words
pleasure
you get a feeling of happiness
arrival
When a person or vehicle arrives at a place
New Words
luggage
bags that you take with you when travel. 行李
sweater
n.毛衣
company
a business organization that makes money by selling goods or services. 公司
New Words
textile
types of cloth or fabric
secretary
a person who is employed to do office work, such as typing letters, answering phone calls, and arranging meetings. 秘书
Interview
I:What's your name? A:My name is ___ I: Where did you graduate from? A:I graduated from Zhuhai First Vocational School. I: What's your major? A: My major is business management. I: What is your hobby and what are you good at? A:I'm good with computer. My hobby is learning French and I took a course in it. I: Which position you are appling for? A: I am appling for the sales manager. And I have 3 years experience in marketing.

商务英语视听说unit

Unit1 Meeting and Greeting PeopleModule 2 Video Watch（先睹为快）Hi-tech cameras track shoppers to help companies better market products.Key Words and Expressions1.retailer n.零售商人2.grab v. 抓3.psychology n.心理学，心理状态4.merchandise n.商品，货物5.a short fuse 比喻人们易于烦躁或焦虑6.queue n.行列，长队，队列；vi. 排队，排队等待I .Interactive Activities（互动练习）Direction: Watch the video clip for the first time and discuss the following questions or topics with other students orally.1.What are the major problems with the shopping centers in your own experience?2.Do you think it is necessary to install Hi -tech cameras to track shopping behaviors?3.In your opinion, are there any other alternatives to solve the problem in this video clip?II .Spot Dictation(听写练习）Direction:Watch the video clip carefully and fill in the blanks with the missing words.Smile, you’re on consumer behavior camera. No surprise that you’ll likely be (1) videotaped while holiday shopping, but it’s not all for (2) _security__. Some of it is for market research. Retailers are tracking you to learn how you shop.“Where are people, shoppers, spending time? What is grabbing their attention? Are they having to wait too, too long for customer service at different points?”Consumer behavior analysis, it’s part (3) observation, part science, part technology and a bit of psychology. Rajeev Sharma’s software turns (4) images of customers working their way through stores into hard (5) data, allowing retailers to take fast action if things aren’t working out.“You can move around the merchandise to position of products so that it, it, it creates the right (6) sequence, and right products in front of the right people in the right time.”With the holiday shopping crunch, retailers know their customers have short fuses, and crowd hassles don’t help.“And you can create this kind of maps, the hot spots and the cold spots. These are extremely important because there’s no number. By just looking at this, this colored-coded map, you can see which (7) portion of this store i s receiving more attention.”And that helps retailers decide where to place display units.“After browsing, decide to interact with it, as in read labels or, or, or you know, experience it more. And finally, of course, what every product and retailer, er, the product manufacturer and retailer want you to drop it into your basket.”But it’s not all creative marketing; traffic jams at (8) checkout are often the biggest problem.“What this shows is a, is a line-forming, and something that you are very familiar with in this, this season.”Best Buy is using its own research to try to (9) shorten those lines.“We now deploy a queuing system in our stores, where all customers, they wait in a queue, and we have someday there directing traffic, so you don’t get (10) caught in the wrong line, which drives people crazy.Module 3 Listening Tasks（习耳攻听）I .Long ConversationsDialogue 1Mr. Wells, a US sports businessman, and his assistant, Ms. Porter, are visiting Shanghai. Ms. Li Xia and Mr. Wang Ping, officials from Shanghai Sub-council of CCPIT, are at the airport to meet them.Exercise 1Listen to the conversation and answer the following questions.Question 1: What is the relationship between Mr. Wells and Ms. Porter?Mr. Wells is the boss and Ms. Porter is his assistant.Question 2: Who is there to meet them?Ms. Li Xia and Mr. Wang Ping from Shanghai Sub-council of CCPITQuestion 3: Is it Mr. Wells’s first visit to Shanghai? Is it his first visit to China?It is his first visit to Shanghai, but not the first visit to China.Question 4: What did Ms. Porter come to Shanghai for last year?She came to shanghai to initiate an investment project and attend a trade fair Exercise 2Listen again and fill in the missing words with what you hear.Li: (1) Excuse me, but are you Mr. Wells from the U.S.?Wells: Yes, I’m John Wells. (2) You must be from CCPIT?Li: Yes, I’m Li Xia. (3) Nice to meet you Mr. Wells. (4) And this is Mr. Wang Pin, head of Foreign Investment Office.Wang: (5) How do you do, Mr. Wells? (6) I am very glad to meet you.Wells: Glad to meet you too, Mr. Wang. This is Ellis Porter, my assistant.Porter: How do you do? (7) Welcome to Shanghai..Wells: (8) It’s very kind of you to invite us to Shanghai and come to meet us at the airport. Wang: Not at all. (9) I hope you’ve had a good flight.Wells: Oh yes. The view of Shanghai is (10) lovely from the plane.Wang: I hope (11) you’ll enjoy your stay here in Shanghai.Wells: Thank you. (12)I’m sure we will.Li: Our car is waiting outside. I think you’d like to (13) take a rest to (14) overcome the jet lag.(15) Shall we go to the hotel first?Wells: Yes. It’s very (16) considerate of you.Li: (17) This way, please. We are going to take you to the Hilton Hotel.精彩点评1.对第一次见面的客户，为了显示尊重，我们最好用比较正式的语气打招呼，如“Glad tomeet you”, “How do you do？”等。

初级_新编剑桥商务英语听力部分

LISTENING SCRIPTSModule 11.1 What does your job involve?Janet Good morning ,everyone .I’d like to welcome you all to this session about public speaking .My name’s Janet Coyte ,and I’ll be your trainer for today and tomorrow .I can see your names and the companies you work for on your badges ,butI’d like you to say something about your jobs and responsibilities .Katherine ,would you like to start?Katherine Certainly .Hi, I’m K atherine Alessi and I work for Marfil Solutions .I’m a management consultant. Marfil Solutions gives companies advice on their markets ,organization and processes .I interview clients ,identify problems andsuggest solutions.Mark Morning .My name’s Mark Jenkins ,I’m a sales rep for Soap Heaven ,I visit customers and leave product samples .I look for new customers ,and I support mycompany’s customer service department.Kostas Hello ,I’m Kostas Hadavas .I’m the personal assistant to the managingdirector of a company called Athens Daily Menu ,which provides catering services .I arrange the MD’s travel and accommodation for business trips ,I organise hismeetings, and I deal with correspondence.Suzanne Good morning .My name’s Suzanne Wilkes .I’m the chief financial officerof a company ,P&B Europe ,which designs gadgets and gifts .I’m responsible for the company’s accounts ,I advise the managing director on financial matters ,and Icontrol the money that comes in and goes out.Carmen Hello ,I’m C armen Selles ,I’m t he quality manager in a company that produces car seats and interiors .I arrange and carry out tests of our products and I dealwith customers’ complaints .Oh ,the name of the company is CarSpek.1.2 What does your job involve?I Hello .May I introduce myself? My name’s Ian and I work in the Asia-Pacificdivision.H Nice to meet you ,Ian. .My name’s Henry and this is my colleague, Sarah.S Hello, Ian .Do you work in the Sydney office?I No, not at the moment .My boss is in Sydney .But I’m based in Singapore.H Look! There’s Michelle over there .She’s based somewhere in Asia .I can’t remember where exactly .Do you know her?I Yes, we’re on the same project this year .She’s in Singapore ,too .H Ah, lucky you .She’s really beautiful-and clever too.I Yes, I know .It’s a real pleasure to work with her.S Well, I think I’ll leave you boys to discuss….work.H Oh ,Sarah ,you’re not jealous ,are you?S No ,I’m not…Michelle ,how lovely it is to see you again.1.3 What does your job involve?I What’s your name?K Kostas Hadavas.I How do you spell your surname?K H-A-D-A-V-A-S.I What do you do?K I’m the personal assistant to the managing director of Athens Daily Menu.I Who’s the managing director?K His name’s Georgos Solomos.I What does your job involve?K I deal with clients ,and I organise meetings and events.I Do you write reports too?K Yes, I often write reports and memos for our staff.I Do you work only in the Athens area?K No ,we don’t .We work in other parts of Greece too.I How do people react to you, man, doing this job?K Sometimes they are surprised ,but it isn’t usually a problem at all.I Do you like your job?K Yes ,I like it a lot.I Why do you like it?K Because I’m always busy, and because of the variety of things I do.Module 22.1 New projectsV HelloS Hi ,Vicky.V Hi, darling .How are things in Brazil?S Pretty good , And with you?V Fine.Where are you calling from?S My hotel in Fortaleza.It’s on the north-east coast.V Is it nice there?S Yes,the scenery is amazing.V And what are you doing in Fortaleza?S I’m woking on the plans for the shopping centre.What are you doing right now?V Oh,it’s sunny today,so I’m working in the garden.S And what are the children doing?V They’re watching TV.No,that’s not right .Tommy’s playing on his computer,and Emma’s with her friends,I think.S Good.And are you doing anything nice this weekend…2.2 Arranging a meetingD Dave Prakash.M Hi,Dave,it’s Martina.Listen,I need to discuss the designs for the new R300series with you.When can we meet?D I can’t make it today,I’ve got meetings all day.How about Monday morning?M I’m visiting the new plant on Monday morning ,but the afternoon is OK.D I’m probably taking time off in the afternoon,acturally.M Ok.Let me see…are you free on Thursday?D No,I’m visiting clients on Thursday morning,and I’m flying to Prague on Thursday afternoon.M Are you going to the trade fair?D Yes,that’s on Friday morning.I’m coming back on Friday afternoon. ,Look,whatabout Tuesday,for lunch?M No,I’m meeting the sales team on Tuesday and it’s an all-day thing.That leaves Wednesday.D Wednesday looks OK at the moment,but don’t forget the strategy meeing at 10o’clock.M Oh,that’s right,I’m going to that too.But I’m free after that.How does 12.30 sound?We could have lunch.D Great,we can talk and eat on Wednesday.Now I must run.I’ve got a meeting withthe Finance Director.2.3Arranging a meetingB Felix,are we planning to go to the New Directions Book Fair this year?F Yes ,I think so.It’s always a good event.We usually make lots of new contacts .When is it?B It’s in June this year .It’s on Thursday and Friday the 21st and 22nd.F Oh,just a second.Aren’t we going to Helsinki that week?B No,the Helsinki conference is in July.F Oh yes,that’s right.Fine,let’s go to the Book Fair.B There’s a special reception on the 21st.F Is it an lunchtime?B No,it’s in the evening an 8 o’clock.F Sounds great!Can you get everything organised?B No problem.I’ll confirm our attendance.Module 33.1Our guest today on ‘songs of my life’ is the entrepreneur Martha Lane Fox ,ofthe massively successful company lastminute..With her business partner,Brent Hoberman,Martha Lane Fox started lastminute. in Brent’s living room.The idea was simple-a website selling late flights and late hotel bookings.The company grew very quickly and expanded from the UK into France,Germany and Sweden.They bought othertravel companies,and after six years they had 1,400 stminute. wentpublic in 2000,and the shares in the company increased their value by 40 per centin two days.Martha Lane Fox left the company in 2003.True to her entrepreneurialspirit ,she wanted to start more new companies .Martha,it’s a pleasure to have you here in the studio…3.2 Company structureParker Electronix is based in Fleet,in the south of England.We are leaders inhardware and software solutions for satellite technology.My uncle ,John Parker,founded the company in the 1960s.Our lastest product is a new program foroptical instruments for the European Space Agency.Our engineers are involved in all of the stages of a project ,from planning to the final performance validation .Theindustrial department ,supervised by Gerhard Kulzer,provides regular certifiedtraining for its staff.The R&D activities,supervised by Ross Benton,are essentialfor all future applications .We have a workforce of 60 employees and a turnover of$7.5 million ,Now,let me introduce Arnaud Gamage ,our contracts &purchasing managing .Arnaud will explain to you…3.3Company structure…and now I would like to turn to the final section of the report. As you cansee ,last year was an excellent year in production .The first two quarters were rather slow ,but as a result of new orders from Asia ,our production rose dramatically inthe third and fourth quarter .This situation was reflected ,of course ,in our sales for last year.We started the year in a strong position,but in the second quarterworldwide sales fell sharply.This was a result of the high price of oil.However ,as I mentioned earlier,new orders from Asia meant that sales went up to their previous level by the end of the year.Looking now at the share price ,I am d elighted to announce that last year was also an excellent year in this respect.The share price rosesteadily for the first two quarters ,and it remained steady at its maximum for therest of the year ,All in all ,last year was a very positive year…3.4 Exam spotlight,Listening Test Part One1M Hello ,Janet. Did you send those letters to our Italian suppliers?F Yes,I sent them on 13 June.Let me check….No,sorry.I sent them on the 14th.M Great,thanks.2M1 The new management have decided to invest in staff training.M2 Oh,really?I knew nothing about that.What do they want us to do?M1 They want us to improve our performance when presenting and negotiating,andmake the most of our computer skills.Somebody has complained that our computers are out of date and so are our skills!M1 Yes,I think they’re right .Personally,I need to work on how to prepare my presentations.M1 Me too.Let’s start with presentation skills,then.3This is the answering machine for Benton Factory Outlet.We are open Monday toWednesday from 9.00am to 6.15pm.On Thursday and Friday we are open from 9.00am to7.15pm.We are closed on Saturday and Sunday.4F1 Here are the P&W logos the agency has just sent.F2 Mm,let me see…I like the colours…F1 What about the shapes?F2 I’m not very keen on squares or rectangles.F1 So,do you prefer this one?F2 Yes,the circle is nice.5M1 Our booking for the Magic Children Expo has been confirmed.M2 Excellent!Now we have to organise the stand.By the way,where exactly is thestand?M1 Let me have a look.I’ve got the fax here.It’s number 18 in Hall J.M2 Ah,that’s the same hall as last year.M1 Yes,but last year our stand was number 80.6M1 The exhibition went better than last year.M2 Yeah,I’m really glad.It was a great success-especially for us.M1 There were more people than last year.I’ve got the figures-yes,15,312.That’sa lot more than last year.7The sales were very good in December.Then we saw the usual decrease in Januaryand February,and we recovered a bit in March.8F Hello,this is Jane Howell from Conference Room number 4.M How can I help you,Ms Howell?F We a sked for 120 bottles of water,one for each delegate at our meeting,but there are only 100.Could you send us 20 more?M Do you prefer sparkling or still water?F Still,please.M I’ll send them to you immediately.F Thanks a lot .Bye.M Bye.Module 44.1 Views on import controlsPresenter The crisis over clothing imports is still hitting the headlines,andwe spoke to some o f the people involved.In Portugal,Joao da Silva owns a small factoryin Aveiro.Joao Look,I can’t see any problem with these import controls.The European Union should protect European industry-people like me and my factory workers.We can’t produce clothing at the prices the Chinese charge.I employ a small number of people ,it’s true,but they depend on me.Where else could they work around here?My message to Mr Mandelson is this:stop the Chinese imports,support European producers.Presenter But it’s a different message from the retail clothing chain Tulip.Listen to what Dagmar Rasmussen has to say.Dagmar We in the retail trade really think we should import garments from China ,or from Malaysia,or from any country that can supply us at a good price .Why shouldthe European Union tell us where and how to do business?We are not at all happy with this situation .Our shops could be almost completely empty next week.What are wegoing to say to our customers?The European Trade Commissioner should act at once,and permit the clothes to leave the warehouses and to stock our shops.Really ,this can’t go on!4.2 Views on import controlsNewsreader1 And now for the business news from Susan Fleming.Newsreader2 Today’s headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed .Millions of fashion items are sitting in ports around Europe ,where they have been since import restrictions were introduced in June .Today,however,both sides in the dispute,have reached an agreement,and the clothes,will be in the shops soon,The EU will acceptall of the 80 million items.However,only 50 per cent of these items are part of this year’s imports.The other 50 per cent will be part of next import quotas.China agreed to this solution ,which is a compromise on both sides.The agreement is a victoryfor Peter Mandelson,the EU trade commissioner.Newsreader1 And on the stock exchange…4.3 Views on import controlsR Wates’Office Supplies Ltd,can I help you?C Hello,I’d like to speak to Mariah Keaton,please?R Who’s calling.please?C This is Jane Barrett,of Bryant&Sons.R I’m afraid Ms Keaton is not in her office at the moment .Would you like to leavea message?C Yes,I would.Our order has arrived ,and you’ve sent the wrong items.We orderedthree boxes of A4 paper,five printer cartridges,two boxes of pencils,and four boxes of pens .You sent us two boxes of A5 paper ,the wrong printer cartridges,only onebox of pencils ,and no pens.R I see.Which printer cartridges did you order?C The code is HP92274A.R And which did you receive?C The code on the ones we received is FO26ND.R Ok,Ms Barrett,I’ll ask Ms Keaton to call you when she gets back.Does she haveyour number?C I think so.But I’ll give it to you all the same.It’s 0573 764812.R Can I say that back to you? 0573 764812.C That’s right.R I’ll pass your message on to Ms Keaton.C Thank you.Goodbye.4.4 Views on import controlsN Westlaine Pharmaceuticals.S Hello.I’d like to speak to Natalia Marin,please.N Speaking.S Hi,Natalia.It’s sven.I need your budget figures for the report.Can you email them to me?N They’re not ready yet,I’m afraid .I’d like to check them again.Some of thefigures aren’t quite right.S When do you think they’ll be ready?N I’m working them now,I’ll send them to you this afternoon.Is four o’clock alright?S Yes,that’s fine.I’ll write the report tomorrow morning.N Oh,by the way,Margareta is leaving next week.We’re having a little party tomorrow afternoon.Would you like to come?S Yes,I’d love to.What time?N Half past three.S Great.I’ll see you tomorrow.Bye.4.5 Telephone messages1M Good morning.Coud I speak to Mr Aitken,please?F I’m afraid he’s not in the office today.Can I take a message?M Just tell him Cailin called.F Could you spell your name,please?M Sure,it’s C-A-I-L-I-N.F Thanks so much.2F And your address is ?M 27,Mendip Road.F 27 Pendip. RoadM No,M for Madrid.Mendip.3M Hi,Sue.Can you call me back on 98 983 988?F Let me just check that-98 983 988?M Yes.Can you call me back right now,please?4F And when is the delivery due?M On the 23nd.F Did you say the 21st?M Sorry?F Do you mean the 21st,2-1,or the 23rd,2-3?M Oh I see.The 23rd,2-3.The 23rd of June.4.6 Telephone messages1R Reid ,Whelan and Blake.C Hello,I’d like to speak to Ms Chandra.R I’m afraid she’s not in today .Can I take a message?C Yes,this is Joe Panetta,from AS Associates.R I’m sorry,Panetta…is that P-A-N-E-doubleT-A?C Yes,that’s right.R And you’re from AS…C ..AssociatesR Thank you.So what’s the message,Mr Panetta?C I’m calling about the brochure Ms Chandra wanted.Can you tell her that our newbrochure is coming out in two weeks’time?Would she like to wait for that one rather than receive the old one now?R I’m sorry,did you say two days or two weeks?C Two weeks.Could you ask Ms Chandra to phone me and confirm which one she wants?R Yes,of course.Does she have your number?C I’ll give it to you.It’s 0632 158431.R Alright,Mr Panetta,I’ll pass your message on to Ms Chandra.C Thanks.R You’re welcome.bye.2R Reid ,Whelan and Blake.C Hello,can I speak to Mr Horbaczewski?R I’m afraid he’s off sick.Would you like to leave a message?C Yes,my name is Bob Davis.R Could you spell your surname,please?C Sure.D-A-V-I-S.R And what is the message?C I need a copy of my tax form for last year.Could you ask Mr Horbaczewski to emaila copy to me,please?R Certainly.Does he have your email address?C I’m not sure.I’ll give it to you anyway.It’s BD dot Davis,at hotmail dot .R All right,Mr Davis.I’ll give your message to Mr Horbaczewski.C Thank you very much .R Not at all.Goodbye.3R Reid ,Whelan and Blake.C Hello,is Maria Peters in today?R She is ,yes ,but she’s in a meeting at the moment.Can I take a message?C Yes,this is Sigrid Junge,from Hofmann GmbH.R I’m sorry,could you spell your name ,please?C Alright.Sigrid S-I-G-R-I-D-,Junge J-U-N-G-E.R And what was the name of the company?C Hofmann,that’s H-O-F-M-A-N-N-,G-M-B-H.R Thank you.Now what is the message?C I can’t fly to London on 17 April .There are no places available.But I can comeon the 18th .Could you ask Maria to confirm that she can see me on the 18th?R Yes,of course.Does she have your number?C Yes,she does.R All right,Ms Junge,I’ll give your message to Mrs Peters.C Thanks.R You’re welcome.Goodbye.4R Reid,Whelan and Blake.C Hello,I’d like to speak to Mr Dando.R His line;s engaged.Would you like to wait?C Yes ,please…R Hello,caller,I’m afraid the line is still busy.C Can I leave a message?R Certainly.What is the message?C Could you tell him that I have accepted the first offer?R You’ve accepted the first offer.OK.And could you give me your name ,please?C Oh ,yes,of course.Martin Kraemer.Thant’s K-R-A-E-M-E-R.R Thank you.I’ll give Mr Dando your message.C Thank you.4.7 Telephone messages1Gabrielle Hello,Roberto?It’s Gabrielle.Can you tell me w hen t he goods are arriving? Roberto Well,they’re leaving on 16 Feburary,and the journey takes three days .Ifeverything goes well,you’ll have them on the 19th.2Personnel officer Good afternoon,Personnel.Caller Oh,please excuse me ,I think I must have the wrong extension. I wanted tospeak to the production manager.Could you tell me her extension number ,please?Personnel officer Certainly,it’s 2319.But she’s not in her office at the moment.She’s having a lunch meeting with the managing director.3Krystof Krystof Griva s’s office. I can’t come to the phone at the moment. Please leave a message,and I’ll get back to you as soon as I can.Berndt Yeah,Krystof,it’s Berndt.The time is now one o’clock.Look,I won’t be able to make our 2.30 meeting.Can we make it a bit later-4.30 perhaps?4.8 Exam spotlight ,Speaking Test Part OneE Good afternoon.C1 and C2 Good afternoon.E My name’s Heather Barras and this is my colleague,Sharon Hutchinson.She will be listening to us.Now ,could I have your mark sheets,please?C1 Yes,here you are.C2 Here you are.E Thank you.Right .So,what’s your name?C1 My name is Christine Benferrhat.E How do you spell your surname?C1 It’s B-E-N-F-E-R-R-H-A-T.E And where are you from,Christine?C1 I’m from Brittany,in France.E And what’s your name?C2 M y name’s Joao Cordeiro and I’m from Portugal.E Joao,do you work or study in Portugal?C2 I work for an advertising company and I attend evening classes in English.E And you,Christine,do you work or study in Brittany?C1I finished school last year. I have a new job near Paris. I work for a multinational company.E And do you like your new job?C1 Yes,I like it a lot. I like speaking English with my colleagues and our customers.E And what about you,Joao?Do you like your work?C2 Yes, I like it very much. I like working with creative people.E OK.Christine,what do you do in your spare time?C1 I don’t have much spare time,but I like reading,listening to the music and Ilike swimming .When I go back to Brittany ,I also like windsurfing.E And you,Joao,do you have any hobbies?C2 Yes,I like taking photos. I have a new digital camera and I like taking pitureof towns. I also like going to the cinema and I visit art exhibitions .There area lot in Lisbon.E Do you think it’s better to live in a small town or big city?C2 I prefer big cities.It’s exciting and there’s a lot to do.E Do you agree,Christine?C1 No,I don’t agree with him. I live near Paris,but that’s because of my work.I would prefer to live in smaller town,like my home town in Brittany.Maybe becauseI like the sea.E Thank you.That’s the end of Part One of the Speaking Test.Module 55.1 Career changesP Excuse me.Could you pass me a plate?A Sure…You’re Petra Schein,aren’t you?P Yes, I am.A I thought so. You probably won’t remember me,but I came for an interview for an accountancy job with you about three years ago.P Yes,Alex,isn’t it?Belanger.A That’s right.P I seem to remember that one of your hobbies was photography.It was a real passion.A You do have a good memory!P So what happended?We offered you a job,but you went to work for our competitors–Deutsche Bank,I seem to remember.A The conditions they gave me were better, I’m sorry to say.P I can understand that.So, are you still working there?A No,I’ve given up banking altogether. I worked for Deutsche Bank for a little more than two years,but I didn’t like the job.There was too much competition among the employees,and I didn’t really like that.P Well,sometimes you have to be competitive if you want to make a progress.A I know,it wasn’t for me.P So,what do you do now?A I have become a professional photographer.P You know,that doesn’t surprise me .Are you in any particular sector?A I take portrait photos. I’ve just bought a studio,and I’m creating a libraryof photos,which I’m going to punish on my website.P You must give me your web address.A Better than that, I can give you my b usiness card…And what about you?Are you stillin human resources?P Yes ,I am.. I’ve moved to the head office,and I’m the manager there.So now I’m even busier than ever…5.2 Career changesF Hello.It’s nice to see you again.You’re looking well.B Thanks !I’m well. I’ve just come back from the Turin Book Fair.F Ah!One of your favourite events.How did it go?B Oh,the fair was quite a success.We had a lot of interest in a new series of science titles that we’ve published.And I met up with some old friends.Do you rememberNuno,from Lisbon?Yes,all in all ,it was very pleasant.And I do enjoy Italian food.F It’s delicious,isn’t it?Well then ,Berndt,has this been a good year for you?B Yes,it has.We’ve done really well in Western Europe-we’ve sold more books than ever before.And we’ve started distributing in countries in Eastern Europe aswell-for example ,in Poland and Hungary.Poland is doing very well.The demand forour books has been almost as high as in Spain and Portugal.F That’s great! I can see you’ve been very busy.B Well ,of course!You know me.F So,what’s next then? I’m sure you’ve got something new planned.B Well,we’re going to move the actual printing to Slovakia.We have a new contract with a pri nting company in Bratislava.They’re going to take over about 80 per cent of our book printing next year.It’s going to cut our costs considerably,I hope.F What a coincidence! I’ve just been to Bratislava.B Well, I’m going to be there next month. I’m going to discuss the contract withthe printers.And after that, I think I’m going to take a few day’s holiday. It’s been a very busy year.5.3 Negotiating a bank loanBM O K,well, I’ve got all the paperwork here for your loan application .Everything seems to be in order.Let’s just have a look at your business plan.Perhaps you could tell me about your ideas?JH Yes,of course.We plan to make fruit drinks,from 100 per cent fruit-no extrasugar,or additives or ‘E’ numbers.At the moment,we’ve only got a couple of flavours,strawberry and pear,but we want to expand our range to include more flavours.BM Y ou say that you’ve got some f lavours.Have you already started making and selling your drinks?JH Only on a small scale,but they’re selling really well and we can’t keep up with demand.BM Right,so why exactly do you want a loan?Are you going to expand your range orincrease you production?JH Well,both,we hope.BM And how do you plan to sell the drinks?Direct to the public?JH No,we’re going to sell through other companies.You know,in cafés,snack bars,at outlets in airports and railway stations.We’ve already had talks with the catering company that runs the ‘Travel Snack’chain.They’re going to stock our drinks intheir main outlets/BM And are you going to be able to expand quickly?JH I think so,because we’re going to keep everything simple.We plan to use the same basic plastic bottles that we’ve used until now,and we’re going to use the fruitthat is easily available locally.Our production process is very simple too.BM OK,what about your market?Who do you think is going to be your main market?JH So far most of our customers have been young people-you know,students,teenagers,people who are interested in drinking something healthy and natural .So we’re going to try to consolidate that market. I don’t think it’s a good idea to change our strategy at the moment.BM What kind of marketing have you done?JH A friend of ours has designed a great website for us,and I think we’re going to focus on the Internet for the moment.BM OK,so let’s look at these figures in more detail…Module 66.1 Flight problems1We got to the airport 30 minutes before the plane was due to take off,and we wentstraight to the check-in desk.First,the man at the desk said that the plane wasalready full because the flight was overbooked ,so we couldn’t get on.But then he changed his story.He said there were empty seats on the plane,but wewere late and the check-in desk was closed.So we missed our plane and we had to buy two tickets for another flight.You see,if the flight is overbooked,they give youa seat on a later one-but if you arrive late,you lose your money. I bet the man atthe desk was lying.2I called the airline to ask if my flight was on time ,and the man said that theremight be a delay because of the snow,But when I arrived at the airport ,there wereno flights.The woman at the information desk told me to go back to my hotel andwait.She said they were going to close the airport,and she didn’t know for how long.3I couldn’t complain about anything.The airline sent a taxi to collect me from myhotel.At the airport,they took me s traight to the desk to check my c ase in. I didn’t have to wait.Then they let me sit in the First Class Lounge,even though I didn’ｔhave a first class ticket.The woman i n the lounge said she would bring me some food from the buffet if I was hungry .Then ,when it was time to go ,they pushed mywheelchair all the way to my seat on the plane ,And during the flight,they couldn’t do enough for me.4There’s one every week.If it’s not the baggage handlers,it’s the flight attendants,or even the pilots .The last time I travelled,it was the air trafficcontrollers.Oh ,but they weren’t stopping for the whole day,just for four hours,just long enough to cause absolute chaos .The announcement said there wouldbe no cancellations that day ,only delays.But that meant that I missed my connecting flight in Frankfurt and had to fly out to Chile the following day.6.2 At the hotel1R Good afternoon.Carlton Hotel.How may I help you?G Yes,hello. I’m phoning to check if my online booking went through . I haven’t received any confirmation.R When did you make your booking?G Last Tuesday,the 14th.R Could I have your name,please?G Yes,it’ｓ Johanson.。

商务职场英语Unit-1-4-(课文录音稿)

Martha: I think it’s time we started thinking about our future and making decisions about what we want to do when we finish this course.John: Oh, Martha, you’re always so serious! We still have two months before we take our final exams. Martha: I know, but you can’t just suddenly wake up the day you finish college and find a job. You need to plan.John: You’re right, of course. But where do we start? The course we’re taking is General Business and there are so many choices like Human Resources, Sales, Marketing, Finance, and so on. And I’m not even sure what I’m interested in.Martha: Yes, I know. There’s a lot to think about, but maybe we can start by thinking about our specific interests in Business. For example, I think that you should go into Marketing.John: I’ve thought about that too, but I’m not sure. I suppose we should think about our different strengths and weaknesses in each area. A job in Human Resources or Management would probably suit you. You are bossy—you just love telling people what to do!Martha: Hey, that’s not true. It’s just that I like organizing people and I think I’m pretty good at it. John: Well, build on your strengths. I think we should also have a look at some ads and find out what kinds of jobs are out there in the real world.Martha: Okay. Let’s buy the newspaper every day this week and look at job ads in Business. We could also go to some companies and find out what skills and qualifications are needed for each department.John: Good plan. I think maybe we should go to see our college counselor too. She may have some useful advice for us.Martha: Let’s do that. I’ll call her office tomorrow and see when we can get an appointment. I’ll arrange for both of us to see her.John: Great! I’ve got to hurry. I have a class in ten m inutes. Bye.Martha: Okay. See you later.T-3Mrs. Mills: Good afternoon, Martha and John. It’s goodto find students who are thinking about how to get a job.Basically, it’s a process and certain steps need to be followed. Let me take you through the most important ones.**But before we even begin we need to focus your search by matching your interests with your skills, abilities, personality,①training, and qualifications.Now, I see from your files here that you are both taking General Business courses and will graduate in June. The field of Business is very broad, ②so we need to think of your particular strengths and what you do and do not enjoy doing.**For example, if either of you like working with and helping other people you would probably enjoy a career in Human Resources. The responsibility of the Human Resources employee is t o③match the person with the position. Recruitment can be done externally when a new employee is brought into the company or internally from within the company, which might involve promotion. The HR department also looks after staff development, welfare, and motivation. In other words, here you try to keep everyone happy.Now if that’s not you and you think you would enjoy the more aggressive side of the business world, there is sales and marketing.④There your focus is the customer and convincing him to buy and for this kind of job you need to be tough.And, of course, if you like precision and attention to detail, there is the world of finance.⑤This kindof job includes the many aspects of calculating expenses, profits, revenue, and of course, investment. You are going to have to give this some thought and not only about the jobs themselves, but the kinds of companies where you can work, which will make these jobs vary.In the meantime, I can get you started on the form-filling, CV writing, and tips for interviewing. So shall we begin?T-4Martha: John, remember Mrs. Mills talked about strengths and weaknesses? I’ve seen those on the applications and find it really hard to look at myself and decide what my strengths and weaknesses are.John: I know, my brother said it’s a matter of finding the balance between selling yourself and what you are good at, but not making yourself sound perfect. In other words, you need to be a bit critical of yourself without overdoing it. OK, so let’s think and help each other out.Martha: Well, John,I think you are really good at networking. **You have a way with people and making contacts that I think would be very good in sales and marketing.John: Wow, thanks, Martha. You’re normally not so nice to me. As for you, I think your skills are organizational. You are very good at planning and seeing things through. This is definitely one of my weak areas. I think I’m just a bit lazy about getting myself moving.Martha: Well, John, I don’t think it’s a good idea to tell a prospective employer that you’re lazy. You can’t completely hide the negative, but you need to put it in a more positive way. How about saying that you might be considered a bit disorganized, but that’s beca use you focus on the communication side of the task and you’re working on your organizational skills.As for myself, I could say that some people might say that I’m impatient, but this may be because I have a lot of drive and enthusiasm to get the job done. **I still organize myself and check everything as I go along.T-5HR Manager: Your resume is a very important document and with your application and cover letter it’s the employer’s first introduction to you, and the measure of your suitability for the j ob. Remember that employers receive a lot of applications, so you have to make all your documents as readable and as user-friendly as possible.The layout of your resume should be in a simple font, 11 or 12 point in Times New Roman or Arial script. Your contact details should be up-to-date and the e-mail address serious and not too much of an attention-grabber.We generally advise people not to include age and marital status because some people object to being asked these questions. Likewise, you don’t have to include information about your religion though sometimes this question may appear on the application form. It’s advisable to include all information about your work experience, including temporary and part-time jobs since this will give the employer some insight into your background in dealing with customers and working as part of a team. Of course, give all relevant information about your education and include details on your involvement in sports and volunteer work, too, because this shows your personality. Of course, you should read the job ad carefully and follow the instructions given there. Make sure that you get approval from your references before including their names on your resume.Any questions?T-6Manager: Jane, what was your overall impression of the applicants?Jane: I was impressed with both, but for very different reasons.Manager: Yes, I agree. Applicant 1 has quite a lot of experience—overall 20 years, but is a little shortin academic qualifications.Jane: Yes, that’s true whereas Applicant 2 has an M.A. in HR, and a very recent one, as well as a General Business degree. It’s very important to have up-to-date theoretical knowledge. Manager: You’re right about that, but on the experience side don’t you think she’s a little weak? Jane: Of course, but she’s worked at that mortgage company, which has given her some experience on the financial side of things whereas Applicant 1 has had more experience, but in more general situations.Manager: True, but look at the wide range of responsibili ties he’s had in very important HR areas at management levels.Jane: But we’re looking for someone who’s a team player and that’s probably easier for a person who’s new in the workplace. I wonder about the flexibility of a person who’s been in management f or so long.Manager: Let’s invite them both for an interview and keep these questions in mind as we’re interviewing.Jane: Good plan. I’ll call them and make arrangements.T-7John: Can I send an e-mail instead of a cover letter with my application?Teacher: Yes, of course, if an e-mail address is included in the ad. Martha: I know we use e-mail all the time and chat to each other, but①can I use it in the same way for business communication? Teacher: No, definitely not. There are certain rules you have to follow—we call it e-mail etiquette and it’s important that you follow all these conventions.Martha: Sometimes we don’t use an opening greeting in our e-mails. Is that OK for business e-mail? Teacher:②You should always open with a greeting and end with a final salutation. When you don’t know the person, use the same opening as you would for a letter, that is. Dear so and so . . .④Make sure you add your signature at the end. If you’re sending an e-mail to a colleague or friend you can just use the person’s name.John: What about length? I don’t like reading from the computer screen and③I hate it when I get a long e-mail.Teacher: I think most of us feel like you, John. It’s good to stick to one page—no more than a letter-sized page if printed out. You should use paragraphs as well.⑤When you look at the cover letter you see it’s divided into paragraphs—you should do the same on the e-mail.John:⑥Can I depend on the computer to do the spell-check and grammar-check?Teacher: No, not really because, as you know, that feature is not always available on the e-mail program so make sure you check and edit it yourself.⑦Remember also that it’s OK to add gimmicky things like smiley faces when e-mailing friends and family, but never in a business e-mail.T-8Speaker: Knowing how to prepare and behave is one of the keys to a successful interview. First impressions are based on appearance, so it is very important to pay attention to how you dress.①Wear clothes that are fashionable, but appropriate and②never show up for an interview in flashy loud clothing. This gives a very poor impression and possibly causes interviewers not to take you seriously. Remember, before you go to the interview,③do your homework and find out all you can about the company. Then when you go inside④you can relax and be natural. Wait for the interviewer to invite you to sit down and⑤be formal and polite in your opening greeting.⑥Never say anything negative about a past employer even if you have had unpleasant experiences in your last job.⑦Do n’t be afraidto keep eye contact with your interviewers and try to⑧avoid giving short answers to questions. You can direct the flow of the interview by developing your answers.T-9Interview 1Interviewer: Have you checked out our company on the Net?In terviewee: Yeah, there’s a lot of stuff out there.Interviewer: Were you impressed with what you read?Interviewee: Yep, sounds pretty good.Interviewer: Are you interested in working for us?Interviewee: Yeah, I think so.Interview 2Interviewer: What appeals to you about working for a company like ours?Interviewee: Well, from what I have researched I think working with your company would be very challenging and would also give me the opportunity to learn and interact with experts inmy field.Interviewer: What kind of asset do you feel you would be to the company?Interviewee: Well apart from the qualifications and experience that I have, I also feel that I am a highly motivated person who is capable of working in a team or alone.Interview 3Inte rviewer: So, you’re interested in joining our company.Interviewee: Yes, that’s right.Interviewer: Do you know anyone who works in the company at the moment?Interviewee: Yes, I have a couple of friends who are working here.Interviewer: And what have they told you about the company?Interviewee: That you are all very nice and helpful.T-10Speaker: In the traditional approach to selling, the salesman was someone who did it because he couldn’t find another job. Selling often meant sticking your foot in th e front door, bullyingyour way into a home, or conning the person into coughing up for a product that they mayor may not need like a set of encyclopedias for the children. These days the image of thesalesperson has changed drastically and a lot of preparation and psychology have gone intoturning out a good salesperson. Still it does help if you have certain personalitypick up on the personality traits of another and build on this insight to create an emotional link is likely to succeed atsales. Such a salesperson recognizes the indecisiveness of a prospective customer and helpsthem make up their mind in favor of the product. It’s important that the salesperson likespeople and is able to tune into their different needs and wants. It’s also important to be agood listener and pay attention to the value system of the customer. It’s also a good idea tosell products that interest you as this makes selling easier.T-11Salesperson: Good morning.Can I speak withGeraldine Murray, please?Woman: Speaking. How can I help you?Salesperson: My name is William Cosgrave and I work for Telefast, a cost-cutting company that will reduce your phone bill by at least half. I hope this is a convenient time to talk.Woman: Well, I am a little busy right now . . . What’s it about?Salesperson: Oh, I’m sorry. I hope you received the brochure we sent out on how to cut your phone bills in half.Woman: No, I didn’t receive anything, but if there’s a genuine way to help reduce my phone bills, count me in. Can you give me a quick explanation?Salesperson: Certainly. It’s quite simple. I can send you information on the different deals that we offer.If you’re interested, just complete the application form and send i t back. We have a specialoffer if you sign up this month. For just $6.99, you get all local calls free for one month andafter that a 50% reduction on these calls. And if you make international calls atoff-peak times, there is a 40% reduction and a 25% reduction at busy times.Woman: Hmm . . . that sounds interesting. How do I sign up for this?Salesman: Just give me your address and I’ll send out the information today. Remember, if you want the free calls for a month, you need to apply right away. Can I just check that I have yourcorrect address?T-12Speaker: Today, I am going to give you some advice regarding what to do and what not to do when giving a presentation. It’s important to remember that though your purpose is to inform and share with your audience, you should select what they can comfortably deal with in a single sitting and not overload them with minute details. The next thing you must ensure is that you arrive organized for your presentation with your notes in order. The content should be organized in a logical way and you should inform your audience of this layout in your introduction. Make sure you do not wander into asides and unrelated comments. Stick to the main point. Also, it’s important to establish a good rapport with the audience and to make eye contact with your listeners. Don’t shout or whisper, but speak clearly and loud enough for everyone to hear. Keep your voice at a comfortable speed. Finally, conclude by summing up the essential points and then ask if anyone has any questions.T-13Presenter #1: Hi, everyone. Good to see you all here and thanks for coming along. I hope you will find my topic interesting and not boring. Okay, let’s start, shall we? Can you all sit down and listen, please? Right now, where are my notes? Hmm . . . they’re in a bit of a mess. Hang on a minute while I get organized.Presenter #2: Good afternoon, everyone! Welcome and thank you for coming along to the presentation.Today, I would like to look at some recent trends in the sales of organic produce, especially through supermarket outlets. The talk will last about forty minutes and then we will have about ten minutes at the end for discussion, so please save your questions until then.Presenter #3: So, we’ve looked at how the Organix Company got started and we have considered one of their principal achievements. Before considering their other two important accomplishments, let’s take a quick look at the management structure of the company. Now does anyone have any suggestions as to what those two other accomplishments are?T-14Kathy: Good morning. Furniture Wholesalers. Can I help you?Benson: Hi. This is Craig Benson here from Hooliers Hotel.Kathy: Oh, hi, Mr. Benson. How are you? It’s been a while.Benson: Yes, hasn’t it? I think it’s been over a year since we talked. How’s business?Kathy: Very good. We’ve expanded. We opened a new warehouse about six months ago and took onfive new employees.Benson: That’s great! I hope you are not too busy to fill our order. We’ve expanded also and need lot s of new furniture.Kathy: Oh, that’s great. So how can we help you?Benson: Well, first I need to know if we can have a rush on this order since it’s coming up to summer.We need to have it delivered before May 15.Kathy: I’ll have to check with deliveries. Let me know what you need and then I’ll get back to you. Benson: Fine. Right, let’s see—10 double beds, 20 single beds, 30 closets and matching dressers.That’ll do for now but I think we’ll also need some dining room furniture.Kathy: Okay, that’s 10, 20, 30, and 30. Let me call you back in an hour or so after I’ve checked delivery availability. Then I can get all the details for delivery if it is possible.T-16Sales: . . . so, I’ll need to set up a new account for you, especially if you say that you want to becomea regular customer. First of all, let me have the name and address of your business.Buyer: Okay, the name of the restaurant is Totally Natural and the address is 43 Riverside Way, Delham.Sales: Delham . . . Right, that’s just inside the li mit of our delivery service. Now just give me an account number that we can use for all our transactions. With this number, it’ll be easy to find your account details each time you call.Buyer: I see. Okay, let’s use 1979. It’s easy to remember as it’s the year I was born.Sales: Okay. We put TF in front of that, which stands for Truck Freight. So, when you call, please quote TF-1979, which is your purchase order number. Now what can we prepare for you today? Buyer: Today we need 5 pounds of cauliflower, 10 pounds of potatoes, and 8 pounds of onions. Sales: Right. That, according to our codes, is 5 x #05, 10 x #04, and 8 x #02. Items will be delivered first thing tomorrow morning.T-17Situation 1Customer 1: Hi, I was in your store last week and I bought myself a jacket. I wore it for a few days, but I really didn’t like the color. I’m wondering if I can exchange it or get my money back.Situation 2Customer 2: Good morning. I’m calling about the digital camera that I bought yesterday. When I tried to use i t today the zoom lens didn’t work.I’d like to return the camera and get a replacement or talk with someone who knows something about the camera who can perhaps guide me through the process.Situation 3Customer 3: Hi, there. I just picked up a TV at your store yesterday afternoon and when I was taking it out of the car it sort of accidentally fell. It looks okay, but the picture is pretty fuzzy. Do you think I can have someone look at it or get a replacement or a refund?T-18Situation 1Customer: Good afternoon. I would like to speak with the manager, please.Salesperson: Why? What’s your problem?Customer: Well, I bought this DVD here three weeks ago and have had several problems with it in that short time. Each time, I bring it back here, someone looks at it, adjusts something, and saysit’s okay. But then when I get home it doesn’t work.Salesperson: Hmm . . . Are you sure you know how to operate this machine?Customer: Young man, I’ve been a customer at this store for several years and no one has ever spoken to me like this before.Salesperson: Okay, okay. I’ll get someone to have a look at it.Situation 2Customer: I’m returning this jacket because it’s not really the right fit and it’s sort of heavy. Salesperson: I’m very sorry, sir, but that jacket w as bought during the sales and the store policy is no refunds on goods bought during salesCustomer: Oh, be reasonable! It’s just a jacket. I’m sure you still have some others inside. Surely you can exchange just one jacket.Salesperson: Sir, it’s impossible. Our policy clearly states “No exchange on sale items.” I can’t do anything to help you, I’m afraid.Customer: Oh, this is ridiculous! I’m never going to shop here again!Situation 3Customer: I just bought this new TV and when I got home it didn’t work.Salesperson: Okay, if you could wait a moment, I’ll have someone look at it.Customer: Look, I have been waiting for five minutes! I can’t stand here all day. I have to get back to work. Listen to me. I need this TV to be fixed right now or I need a replacement Salesperson: Please stop yelling. The service manager is busy right now and so you’ll have to wait. Customer: I’m not going to put up with any more of this. Call the manager right now!T-19Speaker: The Internet has expanded our choices of where and when to shop, but it also has its hazards.Here are some things that you should think about before becoming an Internet shopper.It is safer to buy from reputable companies, so do a little research on the company before making your purchase. Check carefully all the contact details of the company. Look for a street address and a landline telephone number, not just an e-mail address. Also, consider any extra costs—things like shipping costs and taxes—that you may have to pay and decide if it’s actually wo rthwhile buying online.Generally, people pay for online goods with credit cards. Make sure that the site is secure. At the bottom of the page, you should see a small “s”—which stands for “secure”—along with a picture of a padlock. Make sure you keep copies of the order form and the acknowledgement notice that you receive.When you buy online, you have the same legal rights as when you buy in a store. However, it’s very important to read all the terms and conditions of the sale before you buy.Always check your bank statement after making a purchase and make sure that only the amount that you paid has been deducted from your balance.Each country has its own consumer affairs offices that should be able to advise you if you find that you have been cheated while shopping online. The most important thing to remember is “If in doubt, don’t buy.”T-20Speaker: Companies advertise their products for three main reasons.①The first reason is simply to inform the public that a particular product or service exists. This type of advertisement gives factual information about a product, provides price details and information about any special offers. This is called informative advertising and it concentrates on just giving the essential details. It’s often used to give in formation about household products that people buy regularly.②The second type is persuasive advertising and its function is to convince people to buy aproduct or service. The advertisement tries to achieve this by telling people that the product or service will bring beneficial changes to their lives. This often happens with cosmetic products where a person is persuaded that a certain face cream will rid them of wrinkles and make their skin look fresh and young. Services like cosmetic surgery work on the same principle.③The third type of advertising is known as competitive advertising because the purpose here is to convince people that a particular company’s products or services are better than any other produced by its competitors. In some countries, companies are allowed to mention their competitors by name in their advertising. In other countries, this is not permitted.T-21Speaker: Branding, like marketing, is as old as the concepts of ownership and selling. In former times, people branded an item simply to show who the owner was and, of course, this is still one reason behind branding. In the past, a mark was placed on the ear of a sheep or cow to identify the owner. In the same way, the earliest craftsmen put a simple mark on a product to show ownership. This was often just the craftsman’s name, in the same wa y that a painter still signs a painting. The marketplace was somewhere you went to get your practical needs and the sign or brand indicated the person who could satisfy those needs.In the 21st century, brands are more likely to signal the availability of a product, but their role has changed quite a lot. While still indicating where a product can be found, the scope of the brand is much wider now and is often associated with certain qualities the product may have. In addition, certain brands have become status symbols, particularly among young people. This can be seen in all kinds of goods such as sportswear, shoes, T-shirts, and even in services where a hotel brand does not indicate just a bed for the night, but a whole host of associated luxuries.T-22Speaker: Good morning, everyone. Well, I think we are all clear by now about the importance of knowing as much as possible about potential customers and possible competition from other companies when we set out to market a new product. Today, I want to look at the different ways we collect data. We want to find out all we can about consumers’ income, likes, dislikes, and where they live. We also need to investigate our competitors’ prices and methods of advertising.There are two ways of getting this information. The first is through primary research and this involves getting out there and talking to people. We prepare a questionnaire that considers the likes, dislikes, and income levels of consumers, and we try to find out what newspapers and magazines they read. This information can also be gathered via a phone interview. We can also make note of what shoppers buy when they go out as well as using television panels where consumers and retailers give feedback.The other type of research requires less physical effort and is often referred to as secondary research. Sales reports and trade figures are analyzed for existing information Magazines, newspapers, and government publications as well as Internet searches provide useful data. So let’s consider some of these in more detail . . .Tom: I hate these monthly meetings! They are just a waste of time even though I know it does give usa chance to talk things over face to face. Today I have a lot of work on my desk.Monica: Well, you do have a point, Tom, but I think meetings do help us clear up some *ambiguous issues that might be troubling people. You have to admit that in this company management is very fair and through these meetings they keep us well *briefed on new proposals and developments. Tom: Well, I guess you’re right. I’ve worked at other places where staff is never included in decision-making but that’s certainly not true here and we do have lots of opportunities to give our feedback.Monica: I’m glad you’re coming round to seeing the benefits, Tom. Remember also we get a chance to be involved in the planning stages and *input our views on the whole process.Tom: Okay, got it, but these meetings always come at a bad time for me when I have lots of work going on.T-26Steiner: Lisa, I’d really like to get this agenda ready and out to the staff by tomorrow morning. Can you type it up for me, please?Lisa: Certainly, Mr. Steiner. Could we just run through the items that you want me to include? Steiner: Well, the first thing is to get the minutes of the last meeting out of the way and any questions that might crop up from those.Lisa: Don’t forget that there are two new staff members to be introduced.Steiner:Yes, that’s important. Thank you for reminding me. We’ll welcome them immediately after the apologies for absences.Lisa: Right. Okay, I’ve got all that.。

Unit 1 Meeting People

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I. Author –Works
In The Charisma Myth, Olivia Fox Cabane offered a groundbreaking approach to becoming more charismatic. What you'll find here is practical magic: unique knowledge, revealing what charisma really is, how it is learned, what its side effects are, and how to handle them. You'll get both the insights and the techniques you need to apply this knowledge. The world will become your lab, and every person you meet, a chance to experiment.
The end of the Author
This is the end of Part I. Please click Home to visit other sections.
11
II. Text Analysis
Contents
1. Thematic Analysis 2. Text Structure
高等学校英语类专业国标规划教材
课件编者：刘浩
1
Unit 1 Meeting People
2
Unit 1 Meeting People
Contents
Part One: Warm-up Part Two: Reading and Studying Part Three: Extension

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4.
5. 6.
Starting-up Greeting Introducing people Small talks Role play Leisure time
1
Starting-up
Talk with your partner in what situations people do the following to greet each other. Greeting may come along with body language in addition to speaking.
3Introducing People

Greeting can also be seen as a way of starting a conversation. After greetings, it is very common for people to make introductions to those they meet for the first time.
3.2Introducing others

A Listen to the introductions to the three CEOS and write down their names in the proper places. B Listen to the introductions again and fill in their personal information card as follows.
2 Greeting
It is common for people to greet and introduce each other in business world. Therefore, it is the first step to communicate with people by learning to greet and make introductions. Greeting is a way of being friendly and polite to someone. People may use different ways of greeting in different situations.
3.1Introns, people may introduce themselves in public — before a presentation or during an interview. It would be very helpful to make a good impression by introducing oneself successfully.
2.1Formal and informal greetings
A Listen to the conversations and decide which are formal and which are informal by putting a tick (√) in the correct box. B Listen to the conversations again and fill in the blanks. C Pair work. Make dialogues according to the given situations with your partner in proper ways.
Unit 1
Meeting
People
In this unit we will talk about

greeting people introducing oneself introducing others finding topics for small talks
1. 2. 3.
3.3Meeting a client at the airport

Bob Nelson is a client from the Great Britain. Tom Clinton and Anna Anderson, sent by his Chinese partners, greet him at the airport.
2.2Questions and replies during greetings

Questions can keep a conversation going on, which may help you to know more about someone. After people meet each other, they always ask questions.

A Listen to the self-introduction of Connie during an interview and fill in the blanks.

B Pair work. Choose one business card and play his or her role. Introduce yourself to others. Give as many details as you can. In addition to the information on the card, you may invent more information as you wish.
A You are going to hear six questions. However, the questions are not in the same order with the replies on the right. Please match them by writing down the numbers of the questions in the proper places. B Listen to the six questions again and write down each of them.