实用商务英语口语教程Programme 13 Complaints and Claims
商务谈判口语-Complaint
Unit 12 Complaints & Claim
B：Yes，that was true．But we never expected the ： ， ． aluminum content to be so high，say 1.1％． think it is ％．I ， ％． complete not in conformity with the stipulations in the contract． contract． A：I'm very sorry，Mr．Kube．Then what’s your ： ， ． ． idea about this matter? Would you like us to refund the goods7 or replace the goods8 ?
Unit 12 Complaints & Claim
(A few minutes later) A：The supplier told me that this transaction leaves ： them no profit at all．Anyway，they have accepted ． ， your suggestion． suggestion． B：I am glad to hear that，Mr．Lin．It seems that ： ， ． ． everything goes smoothly．Thank you for your close ． cooperation． ． A：Me，too．I hope the settlement will turn out to ： ， ． your satisfactionl0．
Unit 12 Complaints & Claim
新编商务英语：Complaints and Claims
A Claim for Poor Packing
Wang: Are you sure that any second-hand bags were used for the last shipment?
Brown: Sure enough. Here is the survey report issued by a qualified surveyor.
when they were unpacked at the destination. White: How many of them are rusty? Liu: _A_b_o_u_t_O__n_e__fi_ft_h__o_f _th_e__b_a_t_c_h___________. White: Every part was subject to ___s_t_ri_c_t_in_s_p__e_c_ti_o_n__ before shipment. I
商务英语
Unit 10
Complaintisten & Talk
Case Study
Reading
Additional Words& Expressions
Listen & Talk
A Claim for Poor Packing
Wang: Mr. Brown, I’m here to investigate the matter of your claim for the breakage of the package. Brown: I’m glad you come here, Mr. Wang. Since we have sent you a notice of claim, it’s no doubt you know the details of our claim. Wang: You said that nearly 10% of the packages had been broken and 1000 kg of flour missing. Brown: Yes, we think it was clearly due to improper packing. Wang: I think the breakage must have been caused by rough handling. Before I came here, I checked up on the condition of the shipment, and found nothing wrong with the packing in our record. Therefore I advise you to claim on the shipping company since the goods were sold on FOB terms. Brown: I don’t think so. According to the contract, no second-hand bags are allowed to be used. To our regret, you used 400 second-hand ones. And poor packing was the cause of the damage. How could we expect the shipping company to entertain our claim?
商务英语课程教案精编版
商务英语课程教案精编
版
MQS system office room 【MQS16H-TTMS2A-MQSS8Q8-MQSH16898】
ＸＸ大学
教案
2011—2012学年第1学期
商务英语课程教案
思考题、讨论题、作业：
WhatisbusinessEnglish?
Whatarethemaincontentsofthiscourse?
HowtolearnbusinessEnglishwell?
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案
商务英语课程教案。
商务英语必备口语对话
商务英语必备口语对话想学一些常用的商务英语口语吗?下面店铺为大家带来商务英语必备口语对话，欢迎大家学习!商务英语必备口语对话1：询盘问价A: We are interested in some precision machine tools. We have some inquires on hand.A:我们对一些精密机床很感兴趣，我手头有些询价。
B： That's fine. We can supply all kinds of precision machine tools. Our products are much admired in the world market and enjoy a wide acceptance in modern industry.B:太好了!我们能供应各种精密机床，我们的产品在世界市场上是很受欢迎的,在现代工业中也被广泛应用。
A：Can I have a look at your catalogue and the corresponding technical data?A:我能看一看你们的样本目录和有关技术资料吗?B:Why，of course. Here are some that will show you our latest development. You may select which ever you need.B:当然可以。
这是些有关我们最新技术发展情况的样本，从中可选择你需要的产品。
A:I think our users have the impression that your prices are always much too high, compared with those of other supplies.A:我想我们的用户认为你们的价格与其他供应商所出的价格相比，太高了。
B ：Excuse me. It’s true that our products do cost slightly more than the other makers, but Ifs only due to our technological superiority.B:请原谅，我们的产品是由于具有髙技术性能而比其他厂家的产品贵一点。
商务英语写作之complaintletter
商务英语写作之complaintletter第一篇：商务英语写作之complaint letter1.under our Order No.234我方第234号订单项下2.take delivery提货3.Thank you for bringing the matter to our attention.感谢贵方提出有关事项使我们注意。
4.the soonest possible尽早5.assure you that…向你方保证……6.draw your attention to 提请贵方注意7.look into this matter调查此事8.await your favorable reply静候佳音9.pressing us for a timely delivery敦促我方及时交货10.caused us a great deal of inconvenience给我方带来极大不便11.In view of our friendly relationship鉴于我们的友谊12.provided that倘若、假如13.in good condition完好无损14.be acceptable to you可以被你方所接受4)Pick out the functional sentences from the sample complaints1.On checking the machine, we discovered that it did not function.经检查，我们发现机器不能正常运转。
2.We regret to tell you that on inspection we found a number of defects in your products.我方很遗憾地通知你方，在检查中我们发现贵公司的产品有许多缺陷。
3.On opening the outer packing we learned that some of the goods were missing.开启外包装时，我们发现有一些货物缺失。
全方位商务英语口语(第三版)Unit (13)
students (or business associates, government officials, etc.) come to visit your university or your hometown or your corporation. As their host, you’ll prepare a welcome speech to them. Think about what information you will include in the speech and then deliver the speech.
Develop a talk with your partner. Take turns to
be the client and the hotel clerk. In the talk you’ll check in / check out the hotel.
Task 1 A Speech of Welcome
Task 4 An Impromptu Speech
Keep those guidelines in mind and practice
more if possible before you go to the class. You will be assigned 10 speech topics in class. Go through them as quickly as possible and take some notes if necessary. You are supposed to deliver an impromptu speech within required time limit. Ask for your teacher’s help when needed. Your performance will be evaluated.
《商务英语口语大全【完整版】》
《商务英语口语大全【完整版】》一、商务问候与介绍1. 问候Good morning/afternoon/evening, it's a pleasure to meet you.（早上/下午/晚上好，很高兴见到您。
）How do you do? I've heard a lot about you.（您好，我久闻大名。
）It's nice to finally put a face to the name.（很高兴能将名字与人对上号。
）2. 自我介绍My name is [Your Name], and I'm the [Your Position] at [Company Name].（我叫[您的名字]，是[公司名称]的[您的职位]。
） I'm looking forward to working with you on this project.（我期待与您共事这个项目。
）二、商务洽谈与沟通1. 表达意见In my opinion, [Your Opinion].（在我看来，[您的意见]。
）I believe that [Your Idea] could be beneficial for both parties.（我相信[您的想法]对双方都有益。
）I'd like to suggest [Your Suggestion].（我想提出[您的建议]。
）2. 谈判技巧I understand your concerns, but let's consider the possibilities from another angle.（我理解您的担忧，但让我们从另一个角度考虑一下可能性。
）If we can agree on [Certain Terms], I'm confident that we can finalize the deal.（如果我们能在[特定条款]上达成一致，我相信我们可以完成这笔交易。
实用商务英语听说第一册unit 13 Interview_OK
6. Plan to be at the interview five minutes
dressed in appropriate
.
7. Make sure the conversation goes
during an interview. Do ask questions to
involve the
It is very difficult to leave a positive memorable impression if you arrive at the interview unprepared. It’s not only about learning how to prepare for an interview, it’s about actually doing the preparation work for each and every interview that matters.
7. Why do you want this job?
8. Why should we hire you?
9. What are your goals for the future?
10. Tell me about yourself
10
Part II Listening for Interview Expressions
•❖ them down in the blank.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
9
Keys to Task 1
1. What is your greatest strength?
2. What is your greatest weakness?
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★1. Tongue Twisters
(1) He threw three free throws. (2) New cheese, blue cheese, chew cheese please. (3) A clan of cool crows clings close in cold climates. (4) Blue glue gun, green glue gun. (5)A noise annoys an oyster, but a noisy noise annoys an oyster more!
Do you know how to lodge and settle a claim?
★Preparatຫໍສະໝຸດ ons ★Project Study 1
Dialogue: Lodging a Complaint
Role-play： Role-play the above-
mentioned dialogue in pairs.
★Project Study 2
Dialogue: Accepting the Claim
Role-play : Role-play the above-mentioned dialogue in pair
★Project Study 3
Dialogue:
Declining a Claim
Role-play: Role-play the above-mentioned
dialogue in pairs.
★1. Terms Practice
(1) invoiced cost (3) improper packing (5) crop up (7) complaint (9) attribute to
(2) be liable for (4) shockproof (6) in details (8) refrigeration (10) amicably
1.Terms Match
(1) entertain a claim (2)settle a claim (3) withdraw a claim (4) admit a claim (5) reject a claim (6) waive a claim (7) accept a claim (8) dismiss a claim (9) make a claim (10) lodge a complaint
To acquire appropriate knowledge about how to reply to complaints and claim.
Brief Introduction
A complaint refers to a statement that a situation is unsatisfactory or unacceptable, or that someone has done something wrong. While a claim refers to an application for compensation under the terms of an insurance policy.
A.撤回索赔 B.拒绝索赔 C.接受索赔 D.受理索赔 E. 解决索赔 F.放弃索赔 G.驳回索赔 H.同意索赔 I.索赔 J.投诉
Have you ever heard of a complaint?
Can you give us an example of a famous complaint event?
(1) I must say the case is too serious. (the case)
(2) But I have to say that I have to lodge a claim with your corporation. (lodge a claim with)
(3) But to our great surprise, they are not in proper condition. (in proper condition)
Scene of Project 3: Mr. King is lodging a complaint for the batch of Maotai wine, which has been imported from Miss Yang’s. But Miss Yand declines his claim.
Mr. Stronghold has ordered 1 000 pieces of glass vases from Changsha Glassware Company. But on examination, 5% of them was found broken. Mr. Stronghold lodged a claim against this. How are you going to persuade him out of the claim and settle it in a satisfactory way?
Situation I
When the goods arrived, it was found that there was a difference of 20 tons between the actual landed weight and the invoiced weight of 160 tons. It had been caused by moisture loss because of the different climates. According to the contract, the maximum allowance for natural loss is 5%. The claim for 12 tons compensation is just fair.
(4) We hope this unfortunate accident will not affect business between us. (affect)
(5) We had the medicine inspected immediately when the goods arrived, and a shortage of 20 kg was found. (a shortage of)
实用商务英语口语教程Programme 13 Complaints and Claims
1. A bad compromise is better than a good lawsuit. 2. A bad thing never dies. 3. To err is human. 4. A burnt child dreads the fire.
(8) In view of our long business relationship, we would like to settle the dispute friendly. (in view of)
(9) I have to make a complaint for the batch of Maotai wine. (make a complaint for)
To grasp the relevant terms and expressions on complaints and claims;
To understand the requirements and process of complaint and claim;
To learn to express yourself accurately when lodging and settling a complaint or claim;
(4) How to decline a claim? Use what you have learned in this programme.
Vogue Words
Scene of Project 2: Miss Johnson is the secretary of a company. As soon as she gets off the plane, she comes to the office of Mr. Sun directly in order to talk about the matter of claims.
(10) I’ m afraid we can’t entertain your claim. (entertain one’s claim)
Mr. Zhao: 我方不得不对贵公司提出索赔。 Mr. Brown: What has happened? Mr. Zhao: 是关于那500吨冷冻海产品的事情。 Mr. Brown: Say it in details. Mr. Zhao: My goods have arrived at the Dalian port. 让我们非常意外的是它们情况不是特别好。 Mr. Brown: I’m awfully sorry to hear that. What is the trouble? Mr. Zhao: Thermal insulation layer of some boxes has been damaged, which apparently attributed to faulty packing. Some of the frozen seafood has melted. Mr. Brown: Where are the goods now? Mr. Zhao: In the refrigeration storage near the port. I have brought the inspection certificate issued by the inspection bureau. Mr. Brown: 我方将对贵方的投诉给予及时的重视。 Mr. Zhao: 在这种情况下，建议贵方依照发票金额给予30％的折扣。 Mr. Brown: That may be too much. What about 25%? This is the maximum concession we can do. Mr. Zhao: OK.