慧通职场英语综合教程1unit7
慧通职场英语教案
慧通职场英语教案Title: Huìtōng Workplace English Teaching PlanIntroduction:Welcome to the Huìtōng Workplace English Teaching Plan. In this teaching plan, we will focus on providing essential workplace English skills and knowledge to helpyou thrive in a professional environment. Whether you are a student preparing for your future career or a working professional looking to enhance your English communication skills, this teaching plan will provide valuable insights and practical exercises to help you succeed in the workplace.Lesson 1: Business CommunicationIn the first lesson, we will delve into the importanceof effective business communication. We will discuss the different forms of business communication, including emails,meetings, and presentations. Students will learn how to structure and write professional emails, participate in meetings, and deliver impactful presentations. Practical exercises will be provided to help students apply their knowledge and improve their communication skills.Lesson 2: Professional Vocabulary and PhrasesIn this lesson, we will focus on building a strong foundation of professional vocabulary and phrases. Students will learn essential business terms, idiomatic expressions, and commonly used phrases in the workplace. By expanding their vocabulary, students will be able to express themselves more confidently and accurately in professional settings.Lesson 3: Business EtiquetteUnderstanding and adhering to business etiquette is crucial in creating a positive professional image. In this lesson, we will cover topics such as professional dress code, punctuality, and workplace behavior. Students willlearn the dos and don'ts of business etiquette, and how to navigate social interactions in a professional environment.Lesson 4: Cross-cultural CommunicationIn today's globalized world, cross-cultural communication is an essential skill in the workplace. In this lesson, we will explore the challenges and opportunities of working in a multicultural environment. Students will learn how to navigate cultural differences, communicate effectively with colleagues from diverse backgrounds, and build strong working relationships across cultures.Lesson 5: Business WritingEffective business writing is a valuable skill that can set professionals apart. In this lesson, we will focus on honing students' writing skills for various business documents, such as reports, proposals, and memos. Students will learn how to structure and format business documents, convey information clearly and persuasively, and tailortheir writing to different audiences.Lesson 6: Negotiation and PersuasionNegotiation and persuasion are essential skills for professionals in various fields. In this lesson, we will explore the art of negotiation and persuasion in the workplace. Students will learn strategies for successful negotiation, how to build persuasive arguments, and how to influence others to achieve their goals.Lesson 7: Networking and Building RelationshipsBuilding a strong professional network is crucial for career advancement. In this lesson, we will discuss the importance of networking and provide students withpractical tips for building and maintaining professional relationships. Students will learn how to network effectively, make a positive impression, and leverage their connections for career growth.Conclusion:The Huìtōng Workplace English Teaching Plan aims to equip students with the essential English skills and knowledge needed to succeed in the professional world. By focusing on business communication, professional vocabulary, business etiquette, cross-cultural communication, business writing, negotiation and persuasion, and networking, students will be well-prepared to navigate the complexities of the workplace and achieve their career goals. We hopethat this teaching plan will empower students to communicate with confidence and professionalism in their future endeavors.。
综合英语1 Unit 7
Unit 7 The Fun They HadMain idea:This narrative story is a science fiction telling a story happening in the year of 2157. Margie and Tommy found a book in 21st century and they know something from the book about education in 21st century. Also, from the dialogue between Margie and Tommy, we, the people in 21st century know something of the education in the future predicted and imagined by the author. Structural AnalysisThis text can be divided into three parts.Part I (paragraph 1):This paragraph, which serves as the background of the story, tells us the time, characters, and the real book around which the story evolves.Part II (paragraphs 2-30):This part tells the story: Margie’s school life and school life of hundreds years ago she got from a book.Part III (paragraphs 31—35):This part tells Margie’s schoolroom, the mechanical teacher and Margie’s psychological activities Text Explanationhead1) lead; be at the front of; be at the top ofE.g.: The president’s car headed the procession.This canyon heads the list of natural attractions.2) be in charge of; take charge ofe.g.: The sales director heads a team of 20 representatives.crinklyhaving many thin folds; (of hair) curlye.g.: My shirts were all crinkly when I got them out of the suitcase.Her hair is a bit crinkly, which makes her look much prettier.be supposed to1) have a duty or responsibility to do sth.E.g.: Everybody is supposed to bring a bottle to the party.You are not supposed to smoke in here.2) be generally considered to be; have the reputation of beingE.g.: I haven’t seen it myself, but it is supposed to be a very good film.…and it was awfully funny to read words that stood still instead of moving about the way they were supposed to—on a screen…and it was very amusing to read words that were motionless instead of moving the way they ought to – on a screenWhen you’re through with the book, you just throw it away, I guess.—When you have finished reading the book, you merely throw it away, I believe.When you have finished reading the book, you merely cast it away, I believe.through1) in at one side, end, or surface, and out at the other; all the waye.g.: The guard at the gate wouldn’t let us through.Does this train go right through to London?2) from the beginning to the end; to completione.g.: Have you read the letter right through?You should read the article through before you translate it.scornfulshowing contempt for;e.g.: His scornful laugh greatly embarrassed me.His scornful dismissal of the democratic process showed that he did not support it. What's there to write about school?This is a rhetorical question, which calls for no answer. A positive rhetorical question is negative in meaning. The rhetorical question here means: There is nothing at all to write about school. mechanical1) of or moved, worked, or produced by machinerye.g.: That factory manufactures a variety of mechanical products.Being a mechanical genius, that man is at home in mechanical applications.2) Done without thought or feeling; (done) from habit rather than wille.g.: He greeted me in a mechanical way by using mechanical compliments.superior:1) of a higher rank or class; better in quality or valuee.g.: Of the two books, this one is superior to that one2) of high qualitye.g.: This is a very superior make of car.Superior goods are very popular among the customers.regular:1) happening or appearing with the same amount of time or space between each one and the next; not varyinge.g.: Plant the seed at regular intervals.2) happening, coming or doing something again and again at the same times each day, week, month, etce.g.: We keep regular working hours.Mr. Smith is a regular customer of the small store.nonchalantly:indifferently, coldly, not feeling excitede.g.: He reacted nonchalantly to my suggestion.He treated me nonchalantly when I visited him.tuckv 1 (a) ~ sth into sth; ~ sth in/up, push or fold or turn the ends or edges (of cloth, paper, etc) so that they are hidden or held in place; draw (sth) together into a small space 将（布、纸等）的端部或边缘掖好、叠拢或卷起（使之看不见或固定住）;将（某物）缩拢起来塞入狭小空间: e.g. tuck your trousers into your boots.He tucked up his shirt-sleeves.The nurse tucked her hair (up) under her cap.dispute1) (about, over, with) argue about sth. Esp. angrily and for a long timeThe two governments disputed over the ownership of the territory.The question was hotly disputed in the Senate.2) Disagree about or question the truth or correctness ofI dispute the Minister’s figures—the true cost of the project is much higher.adjustv 1) put (sth) into the correct order or position; alter (sth) by a small amount so that it will fit or be right for use; regulate 整理; 校准; 调准; 校正:She carefully adjusted her clothes and her hair before going out.adjust the rear mirror,2)~ (sth/oneself) (to sth) become or make suited (to new conditions); adapt 使适合（新环境等）; 适应:The body quickly adjusts (itself) to changes in temperature.adjustable adjadjustmentlight up1) ignite; (cause to ) start to burn; give light toe.g.: The fire won’t light up.The stage was lit up by several powerful spotlights.2) cause to become bright with pleasure or excitement.e.g.: Suddenly, a smile lit up her face when she heard the news.Her face lit up with joy when she saw him coming.ExercisesParaphrase:1. Her mother asked the County Inspector to come over.2. The mechanical teacher finished the calculation of the mark very quickly.3. Tommy looked at Margie with an air which suggested he knew far better about school than others.4. A teacher, a computerized teacher on net, has to be changed slightly so as to be suitable for each boy and girl to learn from.Grammar:1.The usage of articles;2.“It … to do something” pattern.Translation:1. Yesterday a government delegation headed by the Minister of Foreign Affairs arrived in South Africa and began a three-day friendly visit to the country.2. It is awfully funny and splits your sides with laughter to observe these caricatures which satirize social ills.3. Computers are one of the most useful teaching aides, for all your lessons as well as all the questions asked and all the answers provided can be shown on a screen.4. As soon as his mother fell ill suddenly the day before yesterday, Xiao Zhang sent for a doctor, who came and diagnosed and treated his mother.5. He failed in the college entrance examination last year, but he did not feel disappointed. Instead, he continued to study hard, passed the examination successfully and became a student in a famousuniversity this year.6. There are many English words that this middle school student cannot pronounce correctly. Therefore, he has to make great effort to learn the phonetic symbols well and acquire standard English pronunciation.7. In this new ear marked by knowledge explosion and information explosion, we have to pursue constant study and take particular care to renew our knowledge. Only thus, can we become adjusted to the requirements of our specialized work.8. With his shirt tucked into the top of his trousers and a leather bag tucked under his arm, the boy looked just like a boss.9. Although she is only eight years old, the little girl is already very good at calculating fractions. No wonder her parents feel very proud of her.10. All the neighborhood have heard about the news, but you haven’t. Don’t you think it is very strange.Text II The LaugherMain idea:In this essay, the author introduces to the readers his occupation—a laugher. Being good at all kinds of laughter and portraying gaiety in work, the author, however, does not like his job and does not feel happy at all.Questions for discussion:1. He thinks that the nature of all the professions is clear and needs no further explanation.2. His talents in the field of mime and elocution are not good enough to meet the requirements of an actor.3. He is most probably a professional laugher, imitating the laughter of different kinds of people and of different occasions.4. He wants to stress that skill comes from practice.5. They do not feel at home in punch lines, as a result, their performance may fail to entertain its audience.6. He feels sad because he cannot change or control the way that things will happen.7. Like a pessimist, the author condemns his job because he thinks that it results in more pain than pleasure.8. He goes back to normal, and in fact the feels happy because he does not have to play the fool. Memorable QuotesJohann Wolfgang von GoetheGerman poet, novelist, playwright, courtier, and natural philosopher, one of the greatest figures in Western literature. In literature Goethe gained early fame with The Sorrows of Young Werther (1774), but his most famous work is the poetic drama in two parts, FAUST.Sir Francis Bacon (later Lord Verulam and the Viscount St. Albans) was an English lawyer, statesman, essayist, historian, intellectual reformer, philosopher, and champion of modern science.。
新版大学英语综合教程第一册Unit7内容详解
新版大学英语综合教程第一册Unit7内容详解导语：日常生活中会有许多突发情况，下面是一篇讲解这方面的英语课文，欢迎大家阅读。
EmergencyPart I Pre-reading TaskListen to the recording two or three times and then think over the following questions:1. How did the father understand courage at first?2. What did courage mean to the father after the fire was put out?3. The poet says that firemen fight a war they can never win. What does he mean?4. How does courage as described in the poem relate to the theme of the unit — emergency?The following words in the recording may be new to you:clad(clothe的过去式和过去分词)穿上armorn. 盔甲(文中指防火衣)at stake在危险中lairn. 兽穴talonn. 魔爪Part IITextAt first it seemed as if it might just be an old box or rags ahead of the train. But then they realized just what it was."KIDS ON THE TRACK!"Jack MurphyMonday, May 1, 1989 was a pleasant morning in Ramsey, N.J. Kate Pritchard bent over her car trunk and struggled with the bags of groceries she'd just brought home. She heard the distant cry of a locomotive horn. The trains of Conrail passed less than 300 feet from the Pritchards' house. No fence separated their backyard from the track — only a thick row of trees. But, her sons, 3(1/2)-year-old Todd and 18-month-old Scott, were nearby, playing on the driveway."Stay right there," Kate said, "while Mommy puts the groceries away. Then we'll go inside and have lunch, okay?""Okay!" said Todd, giving a thumbs-up gesture he'd seen his father make."Okay!" echoed Scott, trying to copy his older brother.They watched their mother enter the house with several bags.Kate shut the refrigerator and hurried outside. Good. The boys were playing right where she'd left them.As she lifted more bags from the trunk, Kate heard a train race past — a passenger express, she judged from its speed. She carried more bags into the house.The sounds of the train apparently drew the boys' attention to the track. After making their way through the trees, they climbed to the top of the steep roadbed, knelt down along the railroad and began to play.A few thousand feet west, a freight train rolled slowly toward the children. Overhead lights signaled to engineer Rich Campana that the passenger train ahead was out of the way, and they could resume their normal speed of 40 miles per hour. The engineer adjusted the accelerator, then turned to conductor Anthony Falzo,a man, medium in height and strongly built, who had worked for Conrail for almost half of his 35 years."So what'd you do over the weekend, Anthony?""Oh, not much. Mostly messing around — a little TV, then bed. What else?"Campana smiled. "Hey, you'd better cool down, Anthony —you're getting to be a real party animal!"The two men laughed. They were still laughing as the train began gathering speed, moving at 21 miles per hour.Rich and Anthony spotted something ahead at the same instant."What's that up there?" asked the engineer. Anthony didn't answer. Staring intently, he was trying to identify the curious shape on the track ahead. A box? Old rags?Suddenly both men realized what it was. Rich threw on the emergency brake and pulled on the air-horn handle with all his strength.The horn's blast and Anthony's words exploded at the same time: "Kids on the Track!"Anthony sprang through the cab door onto a narrow running board six feet above the wheels and raced to the front of the swaying train. Climbing quickly down a steel ladder, he paused at the bottom, two feet above the roadbed flashing by.Now he could clearly see the two little children. They were sitting alongside the rail. Anthony waved wildly and shouted, "Get away! Get away!"He mentally calculated the train's deceleration rate and groaned. We'll never stop in time.Absorbed in play, Todd and Scott did not hear the train. Finally, as the sound became thunderous, Scott looked up andfroze.Though the train was slowing, Anthony knew it was still going faster than he could run. So he forced himself to wait until he would be close enough to leap off and grab the boys. With perhaps ten feet left between them and the sharp-edged snowplow blade at the front of the train, Anthony sprang forward from the ladder. Landing on the loose, fist-size stones alongside the track, he had to struggle to keep his balance. In two giant steps he almost reached the children. They stared up at him in wide-eyed shock. Anthony, throwing his body into space, flew toward them.The unending blast of the train horn struck Kate Pritchard like a hammer blow. "The boys! " she cried, and raced out the door. They were gone!The track, she thought. I must get to the track!As his body crashed downward, Anthony covered Todd while reaching out with one arm to grab Scott and pull him clear of the track. But the train had caught up to them. Anthony saw the black steel edge of the snowplow blade hit the young child under the chin, driving his head back and scraping over his face. Instantly, blood flashed across the boy's forehead.Part of the train then punched into the back of Anthony's work jacket, tearing the nylon fabric. Still, Anthony managed to pull Scott completely under him.He's dead, Anthony thought. He felt sick with horror. Burying his face in the stones, he pushed downward on the two boys with all his strength as the train passed inches above them.The first person Kate saw when she reached the halted train was Todd. Her older boy was jumping up and down and crying uncontrollably. But Kate could see he wasn't injured. She grabbedand hugged him. Then she saw the still figure of a man lying under the third car. Scott's head, a mask of darkening blood, was visible under him. Kate ran to them. "Scott!" she screamed.Anthony twisted to face her. "Lady," he said, his voice calm, "go to your house. Call the police and ambulance." Kate, only half hearing him, extended her arms to take her baby. Anthony spoke again, more sharply, "Ma'am, listen! Go to your house and call the police — call an ambulance. Go!"Kate tore back to the house, made the calls, then reached her husband, Gary, via his beeper.When the first police car arrived, Anthony was still holding little Scott. The conductor knew from the child's cries that he was alive, but Scott might have internal injuries that any movement could worsen. So Anthony insisted the emergency personnel check the boy before he would release his grip. Miraculously, Scott's injuries were not serious, requiring just 13 stitches.There had only been 14 inches between the plow blade and the ground. Reporters later asked Anthony if he had hesitated before risking his life."No," he replied. "All I could think was that those two little kids have their whole lives still ahead of them, and if I do nothing, they're dead. There was no way I could let that happen."Soon after the incident, Anthony visited the Pritchards' home. He recalls putting his arms around Todd and Scott and lifting them. "It made me remember the moment when I first sheltered them under the train. It was a strange feeling, holding them again — and wonderful too."Since that first visit, the Pritchards say that Anthony has almost become a member of the family. They also report that a fence now separates their neighborhood from the railroad track.New Words and Expressionstrunkn. 汽车后部的行李箱struggle withhave difficulty handling or coping with 费力地对付groceryn. (usu. pl) 食品杂货locomotiven. 机车hornn. 喇叭nearbya., ad. 附近的;在附近thumbs-upn. 翘拇指(赞同或满意的表示)gesturen. 手势;姿势echov. repeat (another's words, ideas, etc.) 重复draw sb.'s attention tomake sb. aware of (sth.) 引起(某人)注意steepa. rising or falling sharply 陡峭的kneelvi. go down on the knees; rest on the knees 跪下;跪着freightn. 货物;货运overheada. above one's head; in the sky 在上头的;架空的signalv. send ( sth. such as a warning or a message) by a light or an act 发信号传达out of the way远离，不碍事resumevt. begin again after a pause 重新开始，恢复perprep. for each 每acceleratorn. 加速器，加速装置conductorn. (AmE) 列车员mediuma. coming halfway between; not extreme 中等的n. a means which can be used to express or communicate sth. 媒质，媒介messvt. put into disorder 弄乱;弄脏n. 混乱;脏乱mess around(infml) do things in an aimless way; spend time playing 随意做事;闲荡heyint. 嗨(用以唤起注意等)cool down(cause to) become calmer (使)冷静下来spotvt. see or recognize 看出，认出instantn. 片刻，瞬息intentlyad. with great attention 专心地ragn. 破布;抹布;(pl)破旧衣服braken. 制动器，刹车pull on用力拉with all one's strength使劲，用全力blastn. (汽笛等的)鸣叫explodevi. burst with a loud noise 爆发;爆炸swayv. (cause to)move or swing slowly from side to side (使)摇动;(使)摇摆flashvi. move very fast; produce a sudden bright light 飞驰，掠过;闪烁calculatev. 计算decelerationn. 减速groan▲v. 呻吟thunderousa. extremely loud 雷鸣似的;极响的leapvi. jump 跳，跃grabv. seize suddenly; take roughly and quickly 猛地抓取bladen. 刀刃，刀身;刀片loosea. 松散的hammern. 榔头，锤crashvi. fall or strike suddenly, violently, and noisily 突然重重倒下;坠毁;碰撞reach outstretch one's arm, usu. in order to get or touch (sth.) 伸手抓clear offree from, not in contact with 离开;不接触scrapev. 刮，擦instantlyad. at once; immediately 立即，即刻foreheadn. 前额punchv. hit hard 猛击，用力击nylonn. 尼龙fabricn. 织物，织品;构造，结构horrorn. great fear or shock 恐惧，震惊up and down一上一下地injurevt. harm, hurt;damage 损害;伤害injury n.hug▲vt. hold tightly in one's arms 紧抱maskn. 面具，面罩visiblea. that can be seen 看得见的，可见的twistv. 转动;(使)扭曲;扭伤ambulancen. 救护车ma'am = madam女士，小姐viaprep. by means of; by way of 通过;经过beepern. BP机，拷机internala. of or in the inside 内部的;内在的miraculouslyad. like a miracle 奇迹般地stitch▲n. (缝合伤口、缝纫、刺绣等的)一针，针脚riskvt. put (sth.) in a dangerous position 使遭受危险n. 危险，风险no way(infml) in no way; definitely not 不行;决不incidentn. sth. that happens 事情;事件sheltervt. protect; cover 保护;遮蔽n. 隐蔽处;躲避处Proper NamesJack Murphy杰克·墨菲Ramsey拉姆齐(地名)N.J.= New Jersey(美国)新泽西州Kate Pritchard凯特·普理查德Conrail联铁(一家主要在美国东北部营运的铁路公司，Consolidated Rail Corporation的缩合词)Todd托德(男子名或姓氏)Scott斯科特(男子名或姓氏)Rich Campana里奇·坎普纳Anthony Falzo安东尼·法尔佐Gary加里(男子名或姓氏)向你推荐的相关文章相关文章列表微信扫码分享。
商务英语综合教程U1U7课后答案.doc
Unit 1 Company Profile Translate the following Chinese terms into English.Candidateindustry personnelcore competency intended market headquarter Chief Executive Officer patentrcgistcrcd tradcmark domai n neimeemerging market multinational corporation stakeholder2.Translate the following English terms into Chinese.股本，股金总额以人为木的解决方案精于心简于形对客户的深入了解工业革命回收利用3.Translation:宝洁公司始创于1837年，是世界上最大的日用消费品公司之一。
2007财政年度，公司全年销售额达682亿美元。
在《财富》朵志评选出的金球500家最大企业中，排名第74位。
宝洁公司在全球80多个国家设有工厂或分公司，所经营的300多个品牌的产詁畅销160多个国家和地区，其屮包括美容护理、居家护理、吉列产品等。
每天，在世界各地，宝洁公司的产品与全球消费者发生着三十亿次亲密接触。
宝洁大屮华业务区包括1988年成立的中国大陆分公司、1987成立的香港分公司和1985年成立的台湾分公司。
一九八八年，宝洁公司在广州成立了在中国的第一家合资企业一广州宝洁有限公司，从此开始了其中国业务发展的历程。
宝洁总部位于广州I, 口前在广州、北京、上海、成都、天津、东莞及南平等地设有多家分公司及工厂，并在北京设立技术中心。
二十年來，宝洁取得了飞速的发展，主要表现在：建立了领先的大品牌宝洁公司是中国最大的日用消费品公司，年销售额超过二十亿美元。
我们在参与竞争的领域内占据了最大的市场份额。
飘柔、舒肤佳、玉兰油、帮宝适、汰渍及吉列等品牌在各自的护发、个人清洁、皮肤护理、婴儿护理、洗衣粉、男士美容等产品领威内都处于领先的市场地位。
Unit 7 When Lightning Struck 课文翻译 综合教程一
Unit 7 When Lightning StruckI was in the tiny bathroom in the back of the plane when I felt the slamming jolt, and then the horrible swerve that threw me against the door. Oh, Lord, I thought, this is it! Somehow I managed to unbolt the door and scramble out. The flight attendants, already strapped in, waved wildly for me to sit down. As I lunged toward my seat, passengers looked up at me with the stricken expressions of creatures who know they are about to die."I think we got hit by lightning," the girl in the seat next to mine said. She was from a small town in east Texas, and this was only her second time on an airplane. She had won a trip to England by competing in a high school geography bee and was supposed to make a connecting flight when we landed in Newark.In the next seat, at the window, sat a young businessman who had been confidently working. Now he looked worried. And that really worries me—when confident-looking businessmen look worried. The laptop was put away. "Something's not right," he said.The pilot's voice came over the speaker. I heard vaguely through my fear, "Engine number two ... emergency landing ... New Orleans." When he was done, the voice of a flight attendant came on, reminding us of the emergency procedures she had reviewed before takeoff. Of course I never paid attention to this drill, always figuring that if we ever got to the point where we needed to use life jackets, I would have already died of terror.Now we began a roller-coaster ride through the thunderclouds. I was ready to faint, but when I saw the face of the girl next to me, I pulled myself together, I reached for her hand and reassured her that we were going to make it, "What a story you're going to tell when you get home!" I said. "After this, London's going to seem like small potatoes."I wondered where I was getting my strength. Then I saw that my other hand was tightly held by a ringed hand. Someone was comforting me—a glamorous young woman across the aisle, the female equivalent of the confident businessman. She must have seen how scared I was and reached over."I tell you," she confided, "the problems I brought up on this plane with me sure don't seem real big right now." I loved her Southern drawl, her indiscriminate use of perfume, and her soulful squeezes. I was sure that even if I survived the plane crash, I'd have a couple of broken fingers from all the TLC. "Are you okay" she kept asking me.Among the many feelings going through my head during those excruciating 20 minutes was pride—pride in how well everybody on board was behaving. No one panicked. No one screamed. As we jolted and screeched our way downward, I could hear small pockets of soothing conversation everywhere.I thought of something I had heard a friend say about the wonderful gift his dying father had given the family: he had died peacefully, as if not to alarm any of them about an experience they would all have to go through someday.And then—yes!—we landed safely. Outside on the ground, attendants and officials were waiting to transfer us to alternative flights. But we passengers clung together. We chatted about the lives we now felt blessed to be living, as difficult or rocky as they might be. The young businessman lamented that he had not a chance to buy his two little girls a present. An older woman offered him her box of expensive Lindt chocolates, still untouched, tied with a lovely bow. "I shouldn't be eating them anyhow," she said. My glamorous aisle mate took out her cell phone and passed it around to anyone who wanted to make a call to hear the reassuring voice of a loved one.There was someone I wanted to call. Back in Vermont, my husband, Bill, was anticipating my arrival late that night. He had been complaining that he wasn't getting to see very much of me because of my book tour. I had planned to surprise him by getting in a few hours early. Now I just wanted him to know I was okay and on my way.When my name was finally called to board my new flight, I felt almost tearful to be parting from the people whose lives had so intensely, if briefly, touched mine.Even now, back on terra firma, walking down a Vermont road, I sometimes hear an airplane and look up at that small, glinting piece of metal. I remember the passengers on that fateful, lucky flight and wish I could thank them for the many acts of kindness I witnessed and received. I am indebted to my fellow passengers and wish I could pay them back.But then, remembering my aisle mate's hand clutching mine while I clutched the hand of the high school student, I feel struck by lightning all over again: the point is not to pay back kindness but to pass it on.闪电来袭当我感到猛烈摇晃时我正在飞机尾部的小卫生间。
新职业英语 职业综合英语1 unit 7 Customer Service 电子教案
Unit 7Specific Procedures :Step One 1. Ask the students to recall the layout of a letter2. Summarize some useful expressions of servicing customers.Step Two student satisfaction survey (task 1 )complete the following survey form about campus canteens.(work in groups)Step Three Reading A I really want to know (the most important part)1 words & expressions2 Ss read the text by themselves and then ask someone read out and translate.3 read again and try to finish task 1&2.4 teacher read and explain some language points.Language point:Friday night I went off my diet. I dare say I deserved a good meal after losing the twenty pounds I gained from too many trips to Manhattan restaurants last year. My wife and I went to one of our favorite Houston restaurants to celebrate the successful conclusion of my diet.go off: to stope.g. He went off driving after the accident.deserve: v. to have earned something by good or bad actions or behaviore.g. You’ve been working all the mo rning—I think you deserve a rest.gain: v. to increase in weight, speed, height or valuee.g. Last week I gained another five pounds.It is admirable for an organization to want to measure customer satisfaction. However, to do so correctly, the entire measurement process must be properly designed and implemented from start to finish. Proper questionnaire design is just the first step in the process. Equally as important is establishing a process of gathering data which will obtain a representative sample of customers, and which keeps bias to a minimum. This is where many organizations fail. This is where this particular restaurant failed.admirable: a. having many good qualities that people respect and admiree.g. This essay is admirable in all respects.measure:v. to judge the importance or value of somethinge.g. Education shouldn’t be measure only by examination results.entire: a. whole; completee.g. It was the worst day in my entire life.implement:v. to take action or put into practicee.g. W e have decided to implement the president’s suggestion in full.establish:v. to start; to set upe.g. 1. My grandfather established the family business in 1938.2. The relationships between the two companies were established two years ago. obtain:v. to get something especially by means of efforte.g. We wish to obtain first-hand information.particular: a.unusual, single and different from otherse.g.They have conducted a research in this particular field.After we had finished our coffee, the waiter brought over the check. With the check was a brief customer satisfaction survey. One side of the questionnaire contained a note from the owner,beginning with the words “I really want to know”. The other side of the questionnaire contained a few standard measurement items and room for comments. What was a little different about this survey was that the questionnaire had already been filled out by the waiter. On a scale of “excellent”, “good”, and “needs improvement”, the waiter had drawn a line through all the “excellent” boxes. Survey:n. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questionse.g. A recent survey shows that many teenagers spend three hours a day playing computer games.comments:n. opinion given briefly in speech or writing about something or someonee.g. Do you have any comments to make upon my story?filled out :to complete (a form) by answering the questions in the spaces providede.g. Could you fill out this application form quickly?As much as I enjoyed the service, I was not about to deposit a questionnaire that somebody else had completed into a ballot box. However, many people would return such a questionnaire without thinking twice.deposit: v. to put something down in a particular place; to put money or something valuable in a bank or other places where it will be safee.g. 1. She deposited her case in the corner.2. You are advised to deposit your valuables in the hotel safe.thinking twice:to think very carefully about somethinge.g. The teacher advised him to think twice before deciding to quit school.The owner of the restaurant is only fooling himself by keeping the current customer satisfaction measurement program in place. If he “really wants to know”,he would be better off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.in place:in existence and ready to be usede.g. The new regulations are now in place.hand out:to give something to each member of a groupe.g. Could you start handing these books out, please?If you have a customer satisfaction measurement program in place, or if you are thinking of implementing one, we urge you to give as much attention to the distribution and collection process as you do to the questionnaire design.urgedistribution: n. the act of sharing things among a large group of people in a planned waye.g. The distribution of the food supplies in the earthquake area began two days ago. Step four Business Know-howConducting a surveyEstablish the goal of the project----What to learn;●Determine what people are targeted and how many are to be interviewed;●Choose how to interview(face to face, telephone, etc.);●Design the questionnaire;●Pretest the questionnaire, if practical;●Conduct interviews and collect data;●Analyze the data-----produce the findings.Step five reading B Motorola Limited WarrantyStudents do it by themselvesStep six Listening & speakingWarm-up1. Ask the students to recall the words in readingA&B2. Read aloud the text3 preview some new words in listening.listeningTask 1 --------listen for details (missing words)Task 2 --------listen for details (choose the best answer)Task 3 --------listen and judge (true or false)Task 4 --------listen for details (numbers)Task 5 --------listen and fill in blanks with short sentencesspeakingWork in pairs. practice making and handling a complaint with the given information Role B Role AGreet the customer. Greet and say you have a complaint to make.Ask what happened. State the problem in detail.Express your regret. Refuse to accept the suggested solutionOffer a solution and propose yours..Express your regret again. Accept a satisfactory solution.Offer other solutions.Work AssignmentsReview words and text of unit sevenFinish workbookStep seven Letter of Adjustment IntroductionReplies to letters of complaint, often called “letters of adjustment”, must be handled carefully. Here are some suggestions that may help you write letters of adjustment:1 Refer to the letter of complaint by date.2 Identify the item or problem that the customer has encountered.3 If your company is at fault, apologize.4 Explain how the error occurred.5 State exactly how you intend to solve the problem.6 If you cannot solve the problem as they wish, try to make a slight adjustment.Step Eight writingTask 1 Complete the following letter of adjustment with the given expressions.Task 2 suppose you are the customer service manager of your company . write a letter of adjustment to the letter of complaint in task 1 on page 90.Step Nine Mini-ProjectCustomer Satisfaction QuestionnaireGender: male / female1 what is the brand of your mobile phone?2 how long have you had the phone?3 how do you like the overall performance of the phone?4 which function of the phine do you like most?5 have you ever used the phone’s after-sales service?Work in groups. Each group asks several Ss to fill in the questionnaire about their use of mobile phones and then draft a summary of the survey results.Step ten language labTask 1 vocabulary(meaning)Task 2 vocabulary(using)Task 3 sentence(structure)Task 4 choose the best answer (words & phrases)Task 5 translateStep eleven Work AssignmentsReview Unit seven thoroughly and carefully。
大学英语综合教程1Unit7WhatAnimalsReallyThink
Unit 6 What Animals Really Think1.controversy: [U] [C] + over / about / oneg. There was a heated ~ over the building of the bridge.I was engaged in a ~ with / against her on the issue.contradiction:矛盾 A is in contradiction with B.contradictory (adj.) A and B are contradictory.2.consciousness[U] 知觉，意识※conscious: adj. = awareeg. He is conscious of his mother’s anger.※conscience: [U] [C] 良心eg. have a clear ~ / have a guilty ~※conscientious: adj.eg. a conscientious worker3.explore①examine thoroughly, learn abouteg. to ~ the possibility of crossing the river.②travel over an area for the purpose of discoveryeg. to explore space / to explore a place on foot4.encounter (fml): come across, meet…unexpectedlyeg. We encountered a girl selling sea shells on the sea shore.※ encounter: n. 遭遇eg. the ~ with enemiesConfront be confronted with… 遭遇5.convince: make sb feel sure by the use of argument or evidence~ sb of sth / ~ sb that… 使人相信→ be convinced of / be convinced that… 确信※convincing: adj. a ~ speech※convinced: adj. 有坚定立场的※convincible: adj. 可被说服的“The stories they tell us revealanimal intelligence”1.2.6.make / do a deal (with sb.)deal:v.经营，买卖--- He runs a shop that deals in sea food.n.（colloq.）交易，成交---It’s a deal.dealer: trader, merchant7.only to (do sth.): do sth with a surprising, disappointing resulteg. He worked out a plan with great efforts, only to be ridiculed by the others.8.negotiate: ~ with sb / ~ to do… / ~ for…eg. The two companies both believe that they need to ~ to share the market.The workers will ~ for a pay increase of 4%.9..relieve: (vt.) free sb from pain, anxiety, etc., ease sb's paineg. Drugs can relieve much of the pain.relieve sb. of stheg. A part-time job can relieve you of the financial burden.10.“careful bargainer that she was…”▲as, that, though引导的原因状语或让步状语从句eg.①Intelligent as / though he is, Tim is quite modest.②Hard as he tried, he couldn’t learn French well.③Child that he is, he can ride a horse.11.undertake: carry out, take upon oneself (a task)To ~ responsibility / a taskTo ~ the role of Juliet.12.expand: 数目，尺寸，量上的增长，金属的膨胀，领土的扩张extend: 比喻意义上的延长，扩展，“时、空”之延长/拓展The extended meaningExtend my stay in ShanghaiExtend one’s vision13.switch ( to sth…) 转换变成eg. He used to play tennis, but now he has switched to golf.Switch sth. on / off 接通、切断→switch n. 开关，闸14.in sb’s interest(s): in sb’s favour, to sb’s advantageeg.It will be in your interests to undertake this task.to work in the interests of humanity.15.go far: help very much, achieve much successeg. Mike is diligent and intelligent. He will go far.This is a new problem. I don’t think the old method will go far.16.judgment①opinion about stheg.—What has caused his failure in the examination, in your ~?—My ~ is that he has made a wrong ~ of his own ability?②the ability to form valuable opinions and make good decisionseg. He is promoted because of his excellent judgment.17.emergencyeg.※to make an ~ landing 紧急降落※In an ~, call 110.※The ~ services are the fire brigade, the police, and the ambulance service.18.halt①vi. / vt. Stop②vi. hesitate→to halt between two opinions③n. stop →come to a halt④halter: 缰绳19.release: (vt.) release sb. / sth. from…to ~ a bird from the cageto ~ his hold of the ropeto ~ a new film20.evidence① [U] ~ for …/ ~ of… / ~ that- / ~ to do…②pl.evidences 迹象，痕迹21.deceive: ~ sb. / ~ sb. into doing …The cheat deceived the old lady into buying the dyed little dog.22.inaccessible: beyond reach, unreachable, unavailable→accessiblea painting not accessible to the public→access: n. 通路an access to the castle23.give in ( to sb. / sth. ) = yield to sb. / sth.= surrender to…= submit to…= be subjected to…eg. Never give in to temptation!The parents gave in to the boy’s tears and bought him a computer.24.wipe out: get rid of, destroyeg. The village was wiped out in the flood.25.horizon: 海平线，水平线眼界，见识limit of one’s knowledge or experience horizontal line→vertical line。
综合英语一上册第七课lesson-seven
综合英语一上册第七课lesson-sevenLesson sevenLove of lifeJack LondonUseful ExpressionsStruggle to one’s feet (挣扎着)站起来Wait for 等待Wake up 醒来Leave…..behind 留下,遗留,忘记带Dream of 梦见,梦想Turn back 回到原处Empty into 注入,流入Turn around 转身Recover from 从(疾病等)恢复过来Be on hands and knees 四肢着地伏在地上Compared with 与…..想比Compared with that of the other students, your pronunciation is beautiful. Be afraid of sth./sb. 害怕(某物或某人) I’m afraid of the dogBe afraid (that) 担心,恐怕I’m afraid (that) he won’t come tadayBe afraid of doing sth. 担心,惟恐I’m afraid of hurting herI am afraid to walk in the darkno longer/ not…any longer 不再,再也不he couldn’t wait any longerI’m no longer afraidSlowly 缓慢地Shallow 浅的Stream 溪流,小河Stream v (像水流般)流动Earth 泥土Run (指液体)流动Bullet 子弹(fall) over 被….绊倒Hey 喂!(表示惊喜或引起注意) Struggle 挣扎,奋斗Limp 跛行,一瘸一拐地走Berry 浆果(如草莓,桑葚等) Tasteless 无味的Build 建造Build a fire 生火Sack 袋子Stagger 蹒跚,摇摇晃晃Darkness 黑暗Fall 降临,来临Restless 没有得到休息的,不安定的Banquet 宴会Drag 慢慢吞吞地行进Deer 鹿Suck 吮吸,啜饮Chew 咀嚼,嚼碎Strive(strove striven) 努力,奋斗Unwilling 不愿意的,不情愿的Drive 迫使Empty (河流等)流入,注入Shining 发光的,闪光的Vision 幻觉,幻象Wolf 狼Sick 有病的,生病的Full 很,非常,充分Ha 瞧!(表示惊奇、惊喜、疑惑等) Laughing 笑,笑声Sound 听起来Crawl 爬,爬行Knee 膝盖Hold 使….保持(某种状态)Translate1)他走出了屋子,转回身,等他的妻子He went out of the room and turned around, waiting for his wife.2)学生们似乎有点怕新来的老师The students seem to be afraid of the new teacher3)时间不多了,我们不能再等下去了Time is running out; we can no longer wait.4)他挣扎着站起身,一句话也没说就走了He struggled to his feet and turned away without saying a word5)在国外时,他常常梦见他的家乡——那条小河,他家的房子、菜地等When abroad, he often dreamed of his hometown—that stream, the house of his family and the vegetable garden,etc.6)小时候,他梦想成为一名飞行员.最后他却成为了足球运动员He dreamed of being a pilot when he was a little boy. But at last he became a football player.7)长江是中国最长的河流,流入东海The Changjiang River, the longest river in Chin, empties into the East Sea.8)恐怕你很快就会把我忘了I am afraid that you may forget about me very soon.9)我害怕一个人在家I am afraid of being at home10)总统已经康复并且开始工作了The president has recovered and has begun his work.我不喜欢他I don’t like him他正在检查他的作业He is going over/checking his homework这位年轻人已找到了一份好工作The young man has found a good job金钱不能带来幸福和爱情Money can not bring happiness or love我母亲把所有的窗户都关上了My mother has closed all the windows.Questions on the text1)Where were the two men when the story begins? What do you thinkthey had been doing? Where were they going?The two man walked slowly, one after another, through the shallow water of a stream.I think they had been searching for gold.They were going to their camp and then they would go south to the Hudson Bay Company.2)Why do you think bill didn’t stop or look back when the other mancalled him?I think bill was selfish. He wanted to take his gold out of the empty land as early as possible. He wanted to get away from death.3)The man was worried when he was left alone in the empty land,wasn’t he? Why or why not?No, he was not worried because he knew the way to their camp, where he would find food and bulletes.4)What was in the man’s sack? Did he keep it or leave itbehind? Why? The man sack was full of small pieces of gold. He kept the gold with him. He just left half the gold on a rock. He didn’t leave it behind as the gold was very valuable.5)The man was having a hard time, wasn’t he? What problems did hehave? What was the biggest problem? What did he do to satisfy his hunger?Yes , the man was having a hard time. He had guns, but no bullets; he had matches, but no food. And his foot hurt. His biggest problem was his hunger. He ate the tasteless berries to satisfy his hunger because he knew he must eat them.6)One day when he saw a ship on the sea he thought the ship was real,didn’t he ? why, or why not? It wasn’t a vision, was it ?He knew there could be no ship, no sea in the land. He thought it was a vision. But it was real. He had been walking north, away from the ship, toward the sea.7)How did he feel when he saw bones of a man? Why? How did heknow that they were bill’s bones of a man? Why? How did he know that they were bill’s bones? What did he decide to do?When he saw bones of a man he was happy. He thought he could take away the other man’s gold and be the real successful man. He knew they were Bill’s bones because he found a small sack of gold, like his own. He laughed about Bill’s bones and decided to take Bill’s gold.8)Why did he suddenly stop laughing about the bones?He laughing sounded like a low cry of an animal. The wolf cried back. He Realized what might happen to him.9)What sort of wolf was following him all the time? What for?A sick wolf was following him. It seemed to eat the man up.10)Who was stronger, the man or the wolf? How do you know?The man was stronger than the wolf. His love of life gave him enough strength. He got on top of the wolf and held his mouth closed. He held the wolf with his teeth and killed it.11)How was the man finally saved? Did he have enough food to eat onthe ship? Why was he still afraid?12)What do es the title “love of life” mean? How did the man show thathe loved life?。
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慧通职场英语综合教程1unit7
1、Do I have to make a reconfirmation？
我还要再确认吗？
2、I couldn’t be more sure.
我非常确定。
3、Could you tell me my reservation number, please?
请你告诉我我的预订号码好吗？
4、Can I get a seat for todays 7:00 a.m. train?
我可以买到今天上午7点的火车座位吗？
5、Could you change my flight date from London to Tokyo？请你更改一下从伦敦到东京的班机日期好吗?
6、Is there any discount for the USA Railpass?
火车通行证有折扣吗?
7、May I reconfirm my flight?
可以确定一下你的班机吗?
8、Are they all non-reserved seats?
他们全部不预订的吗?
9、Do I have to reserve a seat?
我一定要预订座位吗?
10、May I see a timetable?
我可以看时刻表吗?
11、I take it you don’t agree.
这么说来，我认为你是不同意。
12、Which would you prefer, a smoking seat or a non-smoking seat?
你喜欢哪种，吸烟座还是禁烟座呢?
13、Do you have any other flights?
你们还有其他航班吗?
14、When would you like to leave?
你想什么时候走?
15、Can I reconfirm by phone?
我能电话确认吗?
16、Where can I make a reservation?
我到哪里可以预订?
17、Do I need a reservation for the dining car?
我需要预订餐车吗?
18、How many more minutes will it take for the train to arrive?火车还要多少分钟就要到达呢?
19、Is this a daily flight?
这是每日航班吗?
20、Excuse me. May I get by?
对不起，我可以上车吗?
21、How much does it cost to go there by ship?
坐船到那里要花多少钱?
22、Can I cancel this ticket?
我可以取消这票吗?
23、Check it to my final destination
把托运到我的目的地。
24、Please come to the airport by eight thirty at the latest. 最迟要在8点30分到达机场。
25、Take your baggage to the baggage section.
把你的行李拿到行李房去。
26、Please open your baggage.
请把你行李打开。
27、Please fill in this disembarkation card.
请你填写这张入境卡。