饭店情景英语 (1)
饭店情景英语100句
对不起，请再说一遍好吗？
祝贺您！
生日快乐！
新年快乐！
圣诞快乐！
节日快乐！
祝您成功！
谢谢您（非常感谢）。
感谢您的忠告（信息、帮助）
谢谢，您真客气。
不用谢。
不用谢。
非常高兴为您服务。
乐意为您效劳。
感谢您在我们饭店下榻。
很抱歉。
对不起。
很抱歉，那是我的过错。
对不起，请您久等了。
对不起，打扰您了。
--This way, please.
44.Turn left/right.
45.It’s in the lobby near the main entrance.
46.It’s at the end of the corridor.
提醒用语
47.Mind/Watch your step.
48.Please be careful.
三For Hotel Management
销售用语
76.What kind of rooms / food would you like to have?
77.Here is a brochure of our hotel and our tariff.
78.We’ll give you a 10%(ten percent) discount.
12.Pardon? I beg your pardon.
祝贺语
13.Congratulations!
14.Happy Birthday!
15.Happy New Year!
16.Merry Christmas!
17.Have a nice holiday!
18.Wish you every success!
餐厅英语类 餐厅情景对话
美联英语提供：餐厅情景对话(一)分享一个免费试听课，名额有限，碰碰运气吧/test/xingzuo.html?tid=16-73675-0周清:How do you like the boiled beef in chili soup?你觉得刚才的水煮牛肉怎么样?山姆:I love the tender beef, but it's far too spicy. I can't feel my tongue.牛肉很嫩.我很喜欢。
但是这也太辣了.我舌头都麻了。
周清:No wonder you only had a little bit.难怪你只吃了一点。
山姆:So Sichuan food in China is different from that in the US, right?原来中国的川菜和我在美国吃的不一样啊，对吗?周清:Right. The overseas Chinese food isn't as authentic as real Chinese food.可不是嘛。
国外的中餐一般都不正宗。
山姆:Having Sichuan food in China is like a taste adventure. I'll tell my tongue to be careful.在中国吃川菜就像冒险。
我得告诉我的舌头小心点。
周清:We may need to get something for your tongue now. You seem still hungry.看来得给你的舌头找点吃的。
你貌似没吃饱。
山姆:Thank you. Some bread will do.谢谢你。
吃点面包就好了。
餐馆点餐英语情景对话：粤菜餐馆苏珊:We'd like to try some cantonese food. Could you make some recommendations?我们想尝尝粤莱.你能否给我们推荐一下?凯西:Sure. We have some typical cantonese food today: Roast Suckling Pig.the Battle between the Dragon and the Tiger.Fried Milk.Salt- Baked Chicken and Dog Meat Casserole.当然。
unit1饭店情景英语
1.1 A Long Distance Call Reservation
❖B：How much is a British suite? ❖R：CNY 1,288 with breakfast
,equivalent to 200 US dollars. ❖B: Good. I’ll take it.
THANKS！
arrival and departure dates? ❖B: From May 26th to May 29th.
1.1 A Long Distance Call Reservation
❖R: Very well, Mr. Bellow. A British suite from May 26th to May 29th.Am I correct, Mr. Bellow?
❖C: Are you sure there is a room available there?
❖R: Don’t worry, sir. We have the referral system. Just a moment, please.(After connecting Xingzhong Hotel)Yes, there is.
1.1 A Long Distance Call Reservation
❖Reservationist(R): Shanghai Huatian Hotel. Reservation Desk. Can I help you?
❖B: I′m calling from New York. I′d like to reserve a room in your hotel.
❖C: I’d like to reserve a junior suite for our boss Mr. George Smith. He will be staying from Oct.7th to 10th.
《饭店情景英语》
Then Love decided to ask Vanity for help who was passing by in a beautiful vessel. Love cried out, "Vanity, help me please!" "I can't help you," Vanity said, "You are all wet and will damage my beautiful boat.“
精选2021版课件
21
Exercises 3
She began looking for someone to ask for help. Just t hen Richness was passing by in a grand boat. Love asked,“ Richness, can I come with you on your boat?" Richness answered, "I'm sorry, but there is a lot of silver and gold on my bo at and there would be no room for you anywhere.“
精选2021版课件
5
H UNIT 2
Page 20
At the Reception Desk , 在接待处
餐厅英语口语情景对话
餐厅英语口语情景对话
情景1：预订餐位 (Booking a table)
A: 你好，我想预订今晚7点的餐位。
B: 当然，让我来为您查看一下。
请问是几位？
A: 两位。
B: 好的，请问您的名字是？
A: 我的名字是张三。
B: 好的，张三先生，我已经帮您预订了一个晚上7点的餐位。
请您准时到达。
情景2：点餐 (Ordering food)
A: 服务员，麻烦给我一份菜单。
B: 当然，请您稍等片刻。
(服务员递给客人菜单)
A: 谢谢。
我想要一份鱼香肉丝，一份宫保鸡丁和一碗米饭。
B: 好的，鱼香肉丝，宫保鸡丁和米饭。
请问还需要其他的吗？
A: 不需要了，就这些。
B: 好的，我会尽快为您安排上菜。
情景3：支付账单 (Paying the bill)
A: 请问我可以付账了吗？
B: 当然，请您稍等片刻。
(服务员将账单递给客人)
A: 这是账单吗？请帮我结账。
B: 当然，请问您是使用现金支付还是刷卡？
A: 我使用刷卡支付。
B: 好的，请您刷卡在这边的刷卡机上。
(客人刷卡完成)
B: 谢谢您的惠顾，祝您下次光临。
情景4：感谢与道别 (Thanking and saying goodbye)
A: 这顿饭很美味，谢谢您的服务。
B: 非常感谢您的夸奖，希望您满意。
祝您有一个愉快的晚上。
A: 再见。
B: 再见，欢迎您下次光临。
以上是一些常见的餐厅英语口语情景对话。
希望对您有所帮助！。
英语——餐厅情景对话
英语——餐厅情景对话Dialogue 1(A couple waiting to be seated in a crowded restaurant) （一对夫妇在拥挤的餐厅外等待就座）A: Do you have a reservation, sir 请问您订位了吗？先生，太太？B: No, I am afraid we don’t. 没有。
A: I’m sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available 很抱歉，餐厅已经满座了。
约要等30分钟才会有空桌。
你们介意在休息室喝点东西直至有空桌吗？B: No，thanks. We’ll come back later. May I reserve a table for two 不用了，谢谢。
我们等一会儿再来。
请替我们预定一张二人桌，可以吗？A: Yes, of course. May I have your name, sir 当然可以。
请问先生贵姓？B: Bruce. By the way. Can we have a table by the window 布鲁斯。
顺便，我们可以要一张靠近窗口的桌子吗？A: We’ll try to arrange it but I can’t guarantee, sir. 我们会尽量安排，但不能保证，先生。
B: That’s fine. 我们明白了。
(Half an hour later, the couple comes back.) 半小时后，布鲁斯夫妇回来了。
A: Your table is ready, sir. Please step this way. 你们的桌子已经准备好了，先生，太太。
饭店情景英语(第二版)课件：Handling Complaints 处理投诉
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
8．如果仍无法让客人满意，将投诉上报主管处理。 Escalate the case to the superior if there is a deadlock in satisfying the customer. 9．将投诉内容详尽告知主管或相关人员。 Keep your superior and relevant parties informed of the complaint from the difficult customers. 10．当客人接受提议解决方案时表示感谢。 Express appreciation when the customer agrees to the recommended solution.
Well done beef tends to be tougher. 做得熟一点的牛肉是要绵一些。
This type of coffee does taste bitter. 这种咖啡口味是很苦。
This dish does take some time to prepare. 制作这道菜是要花些时间的。
饭店情景英语
餐饮部
BACK NEXT
Handling Complaints 处理投诉
IV. Tips for Service
4．注重可商议事项，避开不相关联的事件甚至人身攻 击。 Focus on the negotiable issues rather than the irrelevant issues or personal attacks. 5．强调你能做什么，而不是你不能做什么。 Repeat on what you CAN DO, not what you CAN’T DO. 6．不和客人争论。 Don’t argue with the customer. 7．把握底线，灵活处理。 Know the bottom-line but be flexible.
《饭店情景英语》课件
Other Service English
05
Conference Service English
Provide professional conference service English training, including English communication skills in conference organization, reception, venue layout, equipment rental, and other aspects.
Order service English
Be able to fluently place meals in English, including ordering main dishes, beverages, desserts, etc., as well as inquiring about cooking methods, ingredient choices, etc., while also being able to meet special dietary requireious types of restaurants, including fine dining restaurants, casual restaurants, fast food restaurants, and so on. Each type of restaurant has its own unique characteristics and atmosphere
02
Delivering laundry
"Here is your laundry, clean and pressed. Do you need anything else?"
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5. Arrange v. 安排 e.g. I have arranged with him to meet at the restaurant. 我和他约好在饭馆见面。 【派生】arrangement n. 安排 6. Pick up 接载，捡起 e.g. The boy picked up the hat for the old man.男孩替老人拾起 了帽子。
将来进行时 表示：将来某个时间正在进行的事 情. e.g. He will be having dinner at that time.
将来时与将来时的区别：
一般将来时：对将来的预测，表示 将来要做的事。
将来进行时：表示将来某个时点正 在做的事，比一般将来时的语气更 加婉转，客气，常见于现代英语口 语中。
Double room:双人房
Twin room :有两张床的房间、 Standard room ：标准房 Suite ：套房 president room： 总统套房 deluxe suite：特别豪华
8. What’s the price? 英文的价格表示的表达： How much does it cost? How much is it? How much do you want for it?
8. Confirm v. 确认
e.g. You shall confirm your ticket first.你应该首先确认一下 你的票。 Can you confirm that you will be able to attend?你确认你 会出席吗？
Situational Dialogues
e.g. He offered his seat on the bus to an old lady.
Mary ever offered me help. I don’t want to do it but I suppose I’ll have to offer.我不 想做那件事，但我还是认为应该自 动请缨。
2. Clerk n.职员,办事员 e.g. She is the filing clerk of our company.她是我们公司的档案 员。
3. Available a. 有效的，可用的 e.g. Do you have a room available?你们有空房间吗？
搭配：available to sb.…… 对某人来说是可得到的
2009
5. And how long will you be staying? 要住多久？ 1)Stay in the hotel:住在酒店 不能用：live in the hotel Stay/live 的区别：、 Stay: 暂时“逗留”在某地。
Live： 长期“居住”在某地。
2) shall/will+be+doing ：
We’ve ordered a taxi to pick us up at ten.我们已经叫了一辆出租车 十点来接我们。
7. Flight n. 航班、航行 e.g. I'll book you on a direct flight to London. 我将为你预订直飞伦敦的航班。 Have you have a happy flight.你旅程愉快吗?
3. I’d like to book a room with a bath.
1) I’d like to book a room是订房 的标准用语
也可以用：
I want to book a room. 2) Bath n. 盆浴
so: I’d like to book a room with a bath.我想订一个带盆浴的 房间。
e.g. This information is easily available to everyone at the local library.这些资料人人都很容 易在本地的图书馆找到。
4. Offer v. 提供 搭配： offer sth.(to sb.)
sb. sth.
Offer to do sth. 愿意干…
试比较：
When will you be coming again?
When will you come again?
6. What kind of room would you like? 你要订什么样的房间？ 7. A single or double? 酒店的房间包括：
Single room:单人房
(unit One)
New Words and Expressions
1.Reservation n. 预定 e.g. We have reservations in the name of White. 我们会以怀特的名字预定。 【派生】reserve v. 预定 =book
e.g. I like to reserve a table for three people.
1.Miss Liu is reserving a hotel room by phone. 1)Hotel room: 酒店房间 2) by phone: 用电话，通过电话
e.g. He often contacts his parents by phone.
但是：on the phone: 在接电话中,在电话里
酒店的卫生间有两种：bath（盆浴） /shower（淋浴）
4. The fifth of September. 这是日期的书写形式，如果加上年份 的表达应为： The fifth of September +年份 如：the first of July, 2009
其它的表达方式: March 28th, 2009 March 28, 2009 28 March, 2009 读的法： March (the) twenty-eighth,
2. A receptionist in Hilton Hotel is answering the phone.
• Hilton Hotel :希尔顿酒店 • answer the phone: 接电话
相关的表达：
Make a phone call: 打电话 Pick up the phoneቤተ መጻሕፍቲ ባይዱ 拿起电话