实用饭店情景英语 (2)
饭店情景英语对话
饭店情景英语对话1_check in[00:00.00]Lesson One Guest Comes to Register[00:30.71]第一课请客人登记[01:01.41]G:Hi,I’m here to check in.[01:03.29]旅客:你好,我来登记入住。
[01:05.18]R:You must be rson.[01:07.46]登记员:你一定是Larson先生吧。
[01:09.75]G:Y es,that’s right.[01:11.33]旅客:是的，没错。
[01:12.91]R:Welcome to Tianjin International Building.[01:15.18]登记员:欢迎你住进天津国际大厦。
[01:17.45]Would you please fill out this registration form?[01:19.74]请你填一下这份登记表好吗？[01:22.02]R:Thank you ...Excuse me,sir.Y ou forgot to fill in your visa number. [01:25.30]登记员:谢谢你.......对不起，先生，你忘记填写签证号码了。
[01:28.58]G:Did I?Let me see that...Oh,sorry...Here you are.[01:32.76]旅客:是吗？让我看看...... 喔，对不起...给你。
[01:36.94]R:And would you sign here,please? Thank you.[01:39.67]登记员:先生,请你在这里签一下字，谢谢，[01:42.40]May I see your passport,please ...Thank you.[01:45.48]我能看一下你的护照吗？......谢谢。
[01:48.56]Would you mind leaving your passport here for an hour or so?[01:51.24]您介不介意把您的护照放在这儿一小时左右？[01:53.92]We must/have to make a copy of your passport and visa for our records. [01:56.85]我们需要复印一份保留。
饭店情景英语(第二版)课件：商务中心和电话服务
饭店情景英语
前厅
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Business Center & Telephone Service 商务中心和电话服务
IV. Tips for Service
(3) OFFER HELP ➢ Can I help you? ➢ May I help you? (4) LISTEN ACTIVELY ➢ I’d like to make a reservation. ➢ I’d like to speak to the accounting department. ➢ Is there a video tonight? ➢ My room is very cold. (5) IDENTIFY CALLER ➢ May I know who is calling, Madam? ➢ May I have your name and room number, Sir?
incoming fax? By cash or sign the bill? G: I’ll sign it. Thank you. C: Thank you, Mr. Rockwell. I’ll put that in your account.
Goodbye and have a nice day.
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Business Center & Telephone Service 商务中心和电话服务
I. Leading-in
Business Services
➢ Nowadays, modern hotels continually introduce new service standards and the latest technology to keep up with the fast changing business world. Guests have the assurance of friendly and highly professional staff combined with the advantage of all the latest business systems, in rooms, business center, and sometimes throughout the hotel.
饭店实用英语
酒店英语结账1．I'd like to pay my bill now．我想现在结账。
2．Your name and room number，please？请问您的姓名和房间号码？3．Have you used any hotel services this morning？请问您今天早晨是否用过旅馆内的服务设施？4．Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳食费，总共是660美元。
5．Can I pay by credit card？我可以用信用卡支付吗？6．Please sign your name here．请您在这里签名。
7．Excuse me．We're leaving today．I'd like to pay our bills now．劳驾。
我们今天要离去了。
我希望现在就把账结清。
8．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
9．How about the charge for the days you shared the room with your friend？这几天您的朋友与您同住费用怎么办呢？10．Please add to my account．请记在我的账里。
11．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？12．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。
unit1饭店情景英语
1.1 A Long Distance Call Reservation
❖B：How much is a British suite? ❖R：CNY 1,288 with breakfast
,equivalent to 200 US dollars. ❖B: Good. I’ll take it.
THANKS！
arrival and departure dates? ❖B: From May 26th to May 29th.
1.1 A Long Distance Call Reservation
❖R: Very well, Mr. Bellow. A British suite from May 26th to May 29th.Am I correct, Mr. Bellow?
❖C: Are you sure there is a room available there?
❖R: Don’t worry, sir. We have the referral system. Just a moment, please.(After connecting Xingzhong Hotel)Yes, there is.
1.1 A Long Distance Call Reservation
❖Reservationist(R): Shanghai Huatian Hotel. Reservation Desk. Can I help you?
❖B: I′m calling from New York. I′d like to reserve a room in your hotel.
❖C: I’d like to reserve a junior suite for our boss Mr. George Smith. He will be staying from Oct.7th to 10th.
英语餐厅情景对话
英语餐厅情景对话在咖啡厅(二)Mary:Well,accordingtotheguidebook,there'sanice,cheapcoffeeshopnotfarfromhere,andit' sopen24hours.玛丽：根据旅行指南，离这儿不远有一家既不错又便宜的咖啡厅，是二十四小时营业的。
Jane:OK,let'stryit.简：好吧，我们试试那家。
(atthecoffeeshop)(在咖啡厅)Mary:Itmustbegood--It'sfulloflocals.玛丽：这家一定不错，全是本地人。
Jane:Maybeweshouldmakereservations.简：也许我们应该预先订位。
Mary:Oh,good-theyhaveatable.玛丽：啊，好了，现在有一张桌子。
Jane:Hm...Iguesstheydon'thaveAmerican-stylecoffeeshopsinChina.It'shardtogetasenseofsuchalongmenu--especiallywhenit'sinChinese.简：嗯……我想在中国没有美式咖啡厅。
这么长的菜单很难看懂，尤其是汉语的菜单。
Mary:Iwonderwhatthepeoplenexttousareeating.Itlooksgood.Wow!IcangetathickT-bonesteakforareallylowprice.玛丽：不知我们旁边这些人在吃什么。
看起来很好吃的样子。
哦!我能够以真正低廉的价格买到一块厚厚的丁骨牛排。
简：可是每一道菜都配着油腻腻的薯条。
我现在开始想吃米饭了。
Mary:Ithoughtyouhadasenseofadventure.Whilewe'rehere,weshouldeatlocalfood.Afterall,i ndigestionispartoftheChineseexperience.玛丽：我还以为你有冒险精神呢。
饭店情景英语 (2)
6 place of issue, date of department and signature 签发地 离境日期 签名 7 Everything is in order. 一切都准备好了。 be in order 准备就绪
8 you have it with you all 随时带着。 the time. have sth. with sb. 随身携带某物
1 a director of a foreign company
director 董事长 一家外国公司的董事长
22 My business negotiation has progressed much more slowly than I expected. much more slowly 慢得多 expect 预料 预期
5 Victoria Harbor 维多利亚港
6 fill in 填写 7 registration form
填写住宿 登记表
8 serve serve sth. 提供/供应…… Eg: The restaurant serves nice food. 这家饭馆供应的饭菜不错。 被动: sth. be served Eg:免费提供早餐。 _________________for Breakfast is served free.
2 words 1lead in 3dialogues
5homework
4oral exercise
porter business suite passport
reception desk train-hotel key card
1 rate at the rate of … 按……费用 Eg:按1000元人民币的费用 at the rate of 1000 yuan What’s the rate for a suite? 套房的费用是多少？ What’s the rate for …?
餐厅英语口语情景对话
餐厅英语口语情景对话
情景1：预订餐位 (Booking a table)
A: 你好，我想预订今晚7点的餐位。
B: 当然，让我来为您查看一下。
请问是几位？
A: 两位。
B: 好的，请问您的名字是？
A: 我的名字是张三。
B: 好的，张三先生，我已经帮您预订了一个晚上7点的餐位。
请您准时到达。
情景2：点餐 (Ordering food)
A: 服务员，麻烦给我一份菜单。
B: 当然，请您稍等片刻。
(服务员递给客人菜单)
A: 谢谢。
我想要一份鱼香肉丝，一份宫保鸡丁和一碗米饭。
B: 好的，鱼香肉丝，宫保鸡丁和米饭。
请问还需要其他的吗？
A: 不需要了，就这些。
B: 好的，我会尽快为您安排上菜。
情景3：支付账单 (Paying the bill)
A: 请问我可以付账了吗？
B: 当然，请您稍等片刻。
(服务员将账单递给客人)
A: 这是账单吗？请帮我结账。
B: 当然，请问您是使用现金支付还是刷卡？
A: 我使用刷卡支付。
B: 好的，请您刷卡在这边的刷卡机上。
(客人刷卡完成)
B: 谢谢您的惠顾，祝您下次光临。
情景4：感谢与道别 (Thanking and saying goodbye)
A: 这顿饭很美味，谢谢您的服务。
B: 非常感谢您的夸奖，希望您满意。
祝您有一个愉快的晚上。
A: 再见。
B: 再见，欢迎您下次光临。
以上是一些常见的餐厅英语口语情景对话。
希望对您有所帮助！。
饭店情景英语(第二版)课件：Handling Complaints 处理投诉
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
8．如果仍无法让客人满意，将投诉上报主管处理。 Escalate the case to the superior if there is a deadlock in satisfying the customer. 9．将投诉内容详尽告知主管或相关人员。 Keep your superior and relevant parties informed of the complaint from the difficult customers. 10．当客人接受提议解决方案时表示感谢。 Express appreciation when the customer agrees to the recommended solution.
Well done beef tends to be tougher. 做得熟一点的牛肉是要绵一些。
This type of coffee does taste bitter. 这种咖啡口味是很苦。
This dish does take some time to prepare. 制作这道菜是要花些时间的。
饭店情景英语
餐饮部
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Handling Complaints 处理投诉
IV. Tips for Service
4．注重可商议事项，避开不相关联的事件甚至人身攻 击。 Focus on the negotiable issues rather than the irrelevant issues or personal attacks. 5．强调你能做什么，而不是你不能做什么。 Repeat on what you CAN DO, not what you CAN’T DO. 6．不和客人争论。 Don’t argue with the customer. 7．把握底线，灵活处理。 Know the bottom-line but be flexible.
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练习1
1.I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month.
2.How much do you charge a day for a double room with bath?
3.I’ll be arriving by air early in the morning.Can i check in then?
4.Could you confirm ten rooms for a week as a group reservation for our travel agency?
5.Can you put me on a waiting list and inform me as soon as you have a spare room?
6.Please don’t leave your baggage behind.
7.Let’s not take the elevator on the left going upstairs.
8.Shall I wait for you in the bowling room at the end of the corridor on the ground floor?
9.Be sure to take a brochure for me from the Reception Desk,please.
10.As the English saying goes, where there is a will, there is a way.
11.Go straight down the hall until you get to the stairs.
12.Turn right and go to the end of the hall. His room is the last door on the right.
13.The gift shop is on the first floor, just opposite to the elevator entrance.
14.The reception Desk is just beside the entrance to the restaurant.
15.Sorry, you are going in the wrong direction. Please turn around and go ahead.
练习1
1、我希望我们不久以后会再见面。
2、今天下午三点钟您不要打电话来，那时我在上课。
3、明天上午这个时候，我们要在会议室开会。
4、今晚七点钟你们干什么？
5、他七点钟在大厅等您，行吗？
6、明天上午您打算干什么？
7、史密斯先生准备用现金，还是用信用卡付款？
8、我打算只带两件行李去旅行。
9、那位过路客人准备在大厅等到六点钟吗/
10、我不准备再多待下去，天好像要下雪了，是吗？
11、我们宾馆被认为是本市最好的五星级宾馆之一。
（be。
As）
12、这些服务员英语讲得多么流利啊！
13、服务员会带您去那儿的室内游泳池。
14、我保证我们不会再给您添麻烦了。
（assure)
15、托运（shipment）前请把姓名标签系在每件行李上。
16、贝罗先生回国了吗？没有。
他打算在上海再多住几天。
17、您拿到行李了吗？是的，刚才那位行李员替我送来了。
18、贝罗夫人订了票了吗？是的，但她还没有预付钱。
19、他们以前来过。
上海吗？没有，从来没来过。
这是他们第一次来上海。
20、驶往北京的特快开了吗？没有，它将在十点钟离站。