酒店服务指南(中英文版) (1)
Caban快捷酒店服务指南(全)带英文
Caban服务指南入住登记全天24小时随时办理入住登记，若预定客人提前入住，需电话通知总台。
退房手续退房结账时间为每天中午12：00以前，若需推迟请拨打0与前台联系。
延迟退房收费标准如下：下午6：00以前，加收半天房费；下午6：00以后，加收一天房费。
洗衣服务酒店提供洗衣服务，若需此项服务，请你在每天中午12：00前将衣物送至前台，送回时间请咨询前台（详见《Caban服务-洗衣服务单》）。
物品借用酒店可向您提供吹风机、转换插座、针线包、熨斗等物品借用服务，若需服务请拨打0与前台联系。
商务服务酒店可提供打字、复印、传真、火车票、飞机票代理、行李寄存等服务，若需服务请拨打0与前台联系。
Caban Service GuideCheck inCheck in time is for a full 24 hours,if Early check-in，please contact front desk.Check-outCheck-out time is 12:00 o'clocknoon.Please dial"0"if you want to postpone it.An additional 50%of the daily room rate will be charged for extended check out up until 6:00p.m.A fuul day room rental charge will be applied.Laundry ServicePlease take your clouthes to the front desk before 12:00 o'clocknoon,if you have it washed and ironed.Articles RentalHair driers,adapter socket,sewing kit,iron can be rented.Please dial"0"for assistance.Business ServiceIf you want to type,photo copy,fax,booking tickets,store luggage,please dial"0" contact with front desk.Caban服务指南贵重物品寄存您在店逗留期间，为安全起见请将您的现金和贵重物品存放在前台保险箱内，否则由此而发生的物品丢失、损坏或被盗，本酒店不承担相关责任或赔偿。
酒店服务指南(参考10份)
酒店服务指南(参考10份)酒店服务指南(参考10份)酒店服务指南（一）：入住酒店客房我们的承诺: 让客人在到达酒店时，感受到舒适、受欢迎和放心1、早上七点到晚上十一点间，酒店大门前必须有穿着整齐制服的员工来迎接客人。
2、客人等候服务的时光或等候员工向其解释的时光不超过三分钟。
3、欢迎客人时应使用酒店的名字。
4、与客人确认房型，离店日期，非吸烟房或吸烟房及房价。
5、与客人确认酒店会员号。
若客人尚未入会，员工须告知入会的优惠条件并主动供给入会登记表格。
6、向酒店会员解释快速退房的手续。
7、与客人确认航空公司荣誉会员号。
若系统中无此信息，则提议客人用其酒店会员卡，并向其解释双重奖励。
8、若客人曾下榻过酒店，须根据客人已有的信息提及客人的一些习惯，让其感觉是酒店尊贵的客人。
9、须清晰地写下房号并明确地指给客人看，而不是口头告知。
10、向客人指明通向客房的方向，并祝客人居住愉快。
11、所有客人都须得到行李搬运的服务，至少有一名行李员随时供给服务。
12、在不耽误客人时光的前提下，向客人介绍酒店的一至两个主要特点。
13、陪同客人到房间时，须为客人提包裹，箱子和外衣。
14、陪同客人进房间时，须向客人提及客房中一致两个有可能被忽视的特点。
15、当有客人排长队现象时，除增加人手加快服务外，应有一名员工在长队旁供给服务和帮忙。
酒店服务指南（二）：礼貌我们的承诺：时刻供给个性化的服务1、无论何时何地，遇上客人都须微笑着主动问候。
2、尽可能用客人的母语来问候客人。
若不明白客人的国籍或不懂他们的语言，须微笑着用自我的语言去问候。
3、即使你正忙着或有许多客人在你面前，仍须密切关注周围的情形。
当有其他客人在附近或走近你，须放下工作，微笑着问候客人。
4、当你和客人交谈时，要坚持目光交流，且很自然地(不机械地)用客人的名字温和地称呼对方。
5、当你帮忙客人完成一件事情，告诉客人你的名字并询问客人是否还需要其它服务。
6、当与小孩打交道时，不要忽略他们，避免用第三人称提到小孩子，如可能的话，应蹲下身子与他们直接交流。
中小酒店专用服务指南内页(中英文版)
尊敬的宾客：欢迎您入住****酒店！酒店全体员工将为您提供最真诚、最温情的服务，我们强烈希望您会有一个愉悦而又难忘的入住体验。
为了确保您入住期间的舒适、便利，我们特此为您介绍酒店的各项设施和服务。
如果您希望获取更多的信息，敬请随时与酒店前台联系。
我们将努力做好每项服务以使您有一个舒适轻松的住宿体验。
同时，我们非常重视每一位客人对酒店服务及设施的反馈意见，希望您能在入住期间将您的反馈意见告知我们，这将有助于我们更好地改善酒店的设施并持续地提高我们的服务水平。
衷心祝愿您入住愉快，万事顺心！酒店总经理Dear Guests,Welcome to Hotel! All our colleagues are committed to provide our guests honestly and friendly service. We do hope your stay is an enjoyable and memorable one.In this Directory of Services, our facilities and services available are introduced. Please contact the Reception if you require any further information.We value our guests’feedback and comments which are of vital importance to us in improving the standards of service and hospitality to our guests. Please feel free to tell us to during you stay with us.Once again, wish you a pleasant stay with us.General Manager服务指南DIRECTORY OF SERVICES分机号码EXT.前台FRONT DESK行李服务BELL SERVICE 前台接待处每天24小时值班。
云泽假日商务酒店服务指南(中英文版)
云泽假日商务酒店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻宜昌云泽假日商务酒店！您的到来，我们酒店全体员工都感到非常荣幸,此《服务指南》为您详细介绍了酒店的各项服务及设施。
若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳.在云泽假日商务酒店,您是我们的第一关注,我们将为您提供尽善尽美的服务，让您在云泽假日商务酒店处处都看到温馨的微笑.如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表"，我们会立即改进，因为您的满意就是我们的最终目标。
最后,希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢!云泽假日商务酒店总经理Ze holiday Traders Hotel warmly welcome your visit Distinguished guests：Welcome you to Yichang Ze holiday Traders Hotel！Your arrival，our hotel staff to feel very honored, this " service guide " for your details of hotel services and facilities。
If there is anything you need, please contact directly with each department of the hotel，we will be happy to serve you。
In Ze holiday Traders Hotel，you are our first concern，we will provide you with the service allows you to reach the acme of perfection, Ze holiday Traders Hotel everywhere smile。
酒店服务指南中英文版1DOC
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店服务指南英语
酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。
酒店住宿服务流程及服务细节
酒店住宿服务流程及服务细节（中英文版）Title: Hotel Accommodation Service Process and DetailsTitle: 酒店住宿服务流程及服务细节Section 1: ReservationSection 1: 预订To begin with, guests are required to make a reservation either through the hotel"s website or by contacting the front desk.For international guests, it is essential to provide passport details for identification purposes.In China, guests usually provide their ID cards for the same reason.首先，客人需要通过酒店网站或联系前台进行预订。
对于国际客人，提供护照信息用于身份识别是非常必要的。
在中国，客人通常需要提供身份证件以作同样的用途。
Section 2: Check-InSection 2: 办理入住Once the reservation is confirmed, guests arrive at the hotel and proceed to the front desk to check in.Here, the staff will verify the reservation, collect the payment, and provide the guest with keys to their room.Additionally, the staff will brief the guest on the hotel"s facilities and services.预订确认后，客人到达酒店并前往前台办理入住。
酒店服务指南(中英文版) (1)
服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
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服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。
酒店全体员工祝阁下旅途愉快！湛江富丽华大酒店总经理Welcome you to zhanjiang Furama HotelWe in line with the service tenet of "safety first, customers first", sincerely provide you with the most considerate service, make you really feel at home. Hotel all staff wish you a pleasant journey! Good luck!Zhanjiang furama hotelThe general manager大堂服务LOBBY SERVICES1．大堂经理Assistant Manager TEL 6789 位于酒店大堂内，24小时为您提供服务。
The Assistant Manager in the lobby will be at your service at any time.2．问讯∕留言Information ∕ Message TEL 6622如您离开酒店而需与来人或来电联系时，请把您的去处及留言告之总服务台。
You can tell our Information Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3．预订∕接待Reservation ∕ Reception TEL 6622 酒店接待处24小时为您提供预订客房、KTV包厢、住宿登记等服务。
The hotel reception desk 24 hours to provide you with booking room,ktv box, registration and other services4．收银∕结账Cashier TEL 6622 位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。
It’s located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay.5．信用卡Credit Card TEL 6622 欢迎您在酒店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear,6．退房时间Check-out Time TEL 6622 饭店退房时间为下午12：00。
请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。
若需延迟离店时间，请与总服务台联系。
Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed.7．客房门卡Room Card TEL 6622 酒店使用安全电子门锁。
退房时请将门卡交与总台收银处。
请留意：当超过规定时间，门卡将不能开锁。
您要续住，请到总服务台办理有关手续。
We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.8．行李服务Luggage Service TEL 6622 我们为您提供店内免费运送或寄存行李服务。
We offer free-of-charge service of delivery in our hotel and left-luggage service.9．大堂保险箱Lobby Safe box TEL 6622 大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。
酒店对留在客房内物品的任何损坏或遗失不负任何责任。
Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the safe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.10．商务中心Business Center TEL 6622 位于酒店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。
服务时间：08：00-22：00Located in the lobby, we provide you with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.Service Hours：08：00am-10：00pm11．残疾人士设施Handicapped Facilities TEL 6622 酒店备有轮椅车，如需使用请与行李房联系。
We also offer wheelchair and walking stick. Please contact the Luggage Room if you need.12．着装Dressing我们建议您在酒店所有餐厅和公共场所穿着合适的衣装。
We advise you to wear the proper formal dress in all restaurants and public places.13．停车Parking酒店拥有停车场，请按指定车位停放车辆。
有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏酒店不予负责。
如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。
饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交酒店寄存处寄存。
We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car need special care. We will make some notes and be care for the car. Please don’t leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center TEL 6666 客房中心24小时为您服务，如有需要请与客房中心联系。