酒店英语(教案)
酒店英语教案
四川文化传媒职业学院教师教案（2014 ~2015 学年第一学期）课程名称酒店英语授课班级 13酒店管理教研室英语教研室主讲教师职称助教教案书写要求1、教案书写（设计）必须以教务处统一格式进行。
教案可含有必要的图、表、版书设计等。
2、书写方式：以下两种方式任选一种。
（1）手写：任课教师在各系（部）领取纸质教案纸书写或在学院网站上自行下载书写（2）电子文稿：电子模板发在学院网站上，由任课教师下载填写。
字体一律使用“五号”字，用A4纸打印。
3、教案封面和扉页一学期只需填写一次，首页和内页和主要按授课课时填写，可以一个教学内容（单元）或一次课（1-2学时）填写一份，重复班授课可不另书写教案；内页视内容可添页；课程结束后，装订成册。
4、针对不同的专业及不同层次的学生，教案要有所区别。
5．承担实验、实习、课程设计、毕业设计等实践教学任务的教师，都应根据实际教学情况和教学内容，参考所提供的教案格式编写教案.6、每年的秋季学期和下一年的春季学期为一学年，秋季为第一学期，春季为第二学期。
7、提倡写出有自己风格、特点的教案。
四川文化传媒职业学院教案四川文化传媒职业学院教案第 11 周，第 1-2 次课（首四川文化传媒职业学院教案（内四川文化传媒职业学院教案第 12 周，第 1-2 次课（首四川文化传媒职业学院教案（内页四川文化传媒职业学院教案第 13 周，第 1-2 次课（首四川文化传媒职业学院教案（内页教学过程1.invite several students to role-play showing the way for the guest.The teacher will draw a picture , and ask the students to show the wayK ey words: turn left , turn right , on your left, on your right, opposite to…，next to , in front of , go along, go down, go straight.2.how to order dishes.点菜就餐的典型次序是：找一张桌子坐下——看菜单－—点菜——就餐－—付钱－—离开。
酒店英语教案
Teaching Plan for Hotel EnglishPeriod: 2Teaching Content：Workshop 1 Unit 1 Room ReservationTeaching objectives:the terms and useful phrases in making room reservationssentence patterns in working situationssituational dialogues fluently4. Grasp the procedure of room reservation.Teaching focus:1. Sentence patterns in making a room reservation;2. Practice situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first periodStep I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes)T:1. The content of the course:This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, . key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests.-2. The assessment strategy of this course:•Class participation: 10%•Homework & class attendance : 10%•Oral test: 40%•Final exam (written): 40%Step II: Lead-in. (5 minutes)1. The teacher would invite some students to talk about the basic procedures of receiving room reservation.2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation.Greetings；Date of arrival and departureRoom typesName and telephone numberConfirmationStep III Learn the new words and sentence patterns. (30minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Peace Hotel. Reservation. May I help you2) Is there anything that I can do for you3) What kind of room would you like We have single rooms, double rooms, suites, deluxe suites and a presidential suite.》4) Do you want a single room or a double room5) Would you like twin beds or double beds6) I’d like to reserve a room in your hotel7) I’d like to make a reservation for a suite with both shower and bath.8) I’d like a room with a view.9) We have nice rooms overlooking the sea.10) We have rooms facing south.11) Would you like a room with a bath or shower12) How many people are there in your company13) How long do you intend to stay[14) Are you with a company15) For how long16) For what dates, please17) It’s for three nights, May 10th to12th.18) Hold the line, please.19) I’ll check if there is a room available for those days.20) I’m sorry we are booked out for that date.21) We do have a vacancy for those dates.22) The current rate is $150 per night.23) A single room is $120 per night. There is also a 10%tax and a 10% service charge.·24) Children under 12 are half price.25) We offer a 10% discount for group reservations.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep IV: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.[3. Act out the dialogues in front of classes in pairs.Step V Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Wang Ping is a client of a travel agency. She is calling to reserve for a tour group of 32 form England form August 8th to August 12th.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step VI Homework assignment.1.Finish Exercise II, III, IV in the textbook.2.Learn the sentence patterns by heart and practice the dialogues.3.￥4.Preview the new unit.Period: 2Content：Workshop 1 Unit 2ReceptionTeaching aims:1. Grasp the terms and useful phrases in reception service.2. Fill in the registration form correctly.3. Use sentence patterns skillfully in working situations.4. Make situational dialogues fluently.{5. Grasp the procedure of reception and learn how to fill in the registration form.. Teaching focus:1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties:read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)>1. The teacher would ask students to discuss the procedure of registration and then invite some students to talk about the basic procedures of receiving guest with advance reservation checks in.2. In the end, the teacher would summarize the students’ answers so as to give thema clearer and better understanding of the basic knowledge of registration.GreetingsChecking the reservation listFilling the registration formChecking the formNoticeStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Welcome to our hotel%2) Good morning. This is the reception desk. May I help you3) Have you made a reservation4) In/ under whose name was the reservation5) When did you make the reservation6) Have you received a confirmation notice7) I booked a room on line a week ago8) I have booked a double room in the name of Ellen Hill.9) Have you finished the check-in procedure10) Let me look through our reservation list/record.11) thank you for waiting, sir~12) Yes, we do have a reservation for you.13) Sorry, we don’t have a record of your reservation.14) Would you please show me your passport and visa15) I need your ID card for just a moment16) Would you mind filling in this form and paying $100 in advance17) Would you please fill in the registration form18) Please sign the registration form.19) This is the receipt for paying in advance. Please keep it.20) You forgot to put your department date.21) Here is your card, Madam. Your room number is 2212!22) I’m glad that we’ll be able to accept your extension request, but I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights.23) Sorry, we have no rooms available. But I can refer you to Gold Port Hotel, where they may have a room.24) Would you like to get in touch with somewhere else for you25) Not at all. I’m always at your service.26) I hope you will enjoy your stay here.2. The students are given ten minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second period|Step III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: A guest comes up to the Reception Desk. He booked a single room for two nights two weeks ago. He wants to check in. the receptionist checks the reservation card and asks the guest to fill in the registration form.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.)Step V Homework assignment5.Finish Exercise II, III, IV in the textbook.6.Learn the sentence patterns by heart and practice the dialogues.7.Preview the new unit.Period: 2Teaching Content：Workshop 1Unit 3 Bell ServiceTeaching objectives:1. Master the terms and useful phrases in bell service.2. Use sentence patterns skillfully in working situations."3 Make situational dialogues fluently.4. Grasp some knowledge about bell service.Teaching focus:1. Sentence patterns in receiving the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lesson？Step I: Lead-in and discussion. (10 minutes)1. The teacher would ask the students to discuss the responsibilities of bellman.2. In the end, the teacher would summarize the students’ answers so as to give thema clearer and better understanding of the basic knowledge of bell service.Show him to his room.Introducing facilities.Water guidelines.When a guest wants to leaveLoading the luggageWell-wishingStep II Learn the new words and sentence patterns. (35minutes)*1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good afternoon. Welcome to our hotel2) It’s nice to see you here again, Mr. Smith.3) Leave it to me. I’ll take care of your luggage.4) You have three pieces of luggage in all. Is that right5) Is there anything valuable or breakable in your bag6) This way, please.7) After you, sir.8) May I have a look at your key card.！9) Are you satisfied with your room10) This room is facing south, and it has a nice view.11) Would you mind my putting your luggage here12) Here is the brochure explaining hotel services. It gives you an idea about our services and facilities.13) Here is the light switch, the temperature adjuster, the wardrobe and the mini-bar.14) This is the TV control. You can get any channel you like.15) This is the air-conditioning control unit. You set temperature like this.16) You can make your own tea and coffee by using this electric kettle.17) By the way, you probably know that the tap water here is undrinkable. You can drink boiled water or the bottled water.18) The tap water can only be used for washing. For drinking water, you have thermos on the tea table by the sofa. The water in it is boiled water.(19) there is a mini-bar under the table. The price list is on top of it. You may pay the cashier for what you drink when you check out.20) The hot water supply is from 6 . to12 .21) Special laundry bags with price lists are placed in the closet.22) A Chinese restaurant is on the third floor in our hotel.23) If you don’t want to be disturbed, just place this “please do not disturb”sigh outside the door.24) If you want to have your shoe polished, just leave them outside the room before you go the bed and they will be ready the next morning.25) Shall I get a taxi for you26 Single trip or round trip27) By the way, how do you figure the carfare2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.!3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs.(first volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs. (first volunteer, then call the students’ numbers)Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: Mr. Stone comes to the hotel. This is the first time he has come to china. You are showing him to his room. Be sure to introduce something useful to him and introduce all the facilities in the room.？2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment8.Finish Exercise II, III, IV in the textbook.9.Learn the sentence patterns by heart and practice the dialogues.10.Preview the new unit.,Period: 2Content：Workshop 1Unit 4 Money ExchangeTeaching aims: \1. Grasp the terms and useful phrases in changing money.2. Use sentence patterns skillfully in working situations.3. Make situational dialogues fluently.4. Have an idea of the procedure of foreign currency exchange.Teaching focus:1. Sentence patterns in changing money.&2. Practice the sample dialogues and make situational dialogues.Teaching difficulties:read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would ask some students to discuss the basic procedures of changing money for the guests and then ask them to talk about their opinion.2. In the end, the teacher would summarize the students’ answers so as to give thema clearer and better understanding of the basic knowledge of money exchange.amount：room number and signatureexchange slipStep II Learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) What kind of currency do you want to change2) What’s the exchange rate for Euros today3) It’s 830yuan for 100 dollars.4) How much would you like to change5) What denominations would you like！6) We have 100 Yuan, 50 Yuan, 20 Yuan, 10 Yuan,5Yuan, 2 Yuan and 1 Yuan bills.7) It’s a free/courtesy service.8) May I have a look at your passport9) Please put down your name, room number and the amount you want to change on the exchange certificate.10) Here is the money, 8,300 Yuan in all. Please check it and keep the exchange memo.11) I’m afraid that we have to put a limit on exchange for the benefit of all our guests.12) If we change large amounts, our cash supply runs out and we are unable to oblige our other guests.13) Please sign your name on the back.14) You are welcome. I am very glad that I can serve you.~2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, and then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.)Situation: You have exchanged 500 . dollars into RMB, but now you find that you don’t need so much RMB, so you go to the currency exchange desk again and want tochange the extra RMB back into US dollars. What will the cashier tell you2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment11.Finish Exercise II, III, and IV in the textbook.12.Learn the sentence patterns by heart and practice the dialogues.13.Preview the new unit.Greet the guests、Ask about reservationAsk about length of stayAsk about identificationAsk about paymentAsk the guest to fill in the registration cardTell the guest where their room isPeriod: 2Content：Workshop 1Unit 5 T elephone Operator|Teaching aims: the terms and useful phrases in the unit.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.4. Grasp some knowledge about telephone calls.Teaching focus:1. Sentence patterns in answering the guests’ phone.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods#Teaching procedures:The first lessonStep I: Lead-in and discussion. (10 minutes)1. The teacher would invite some students to talk about different phone calls the guests may make at a hotel.2. In the end, the teacher would summarize the students’ answers so as to give thema clearer and better understanding of the basic knowledge of telephone operating.An overseas callTypes of callsTelephone languageMorning callName}TimeRoom numberStep II Learn the new words and sentence patterns. (25minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.1) Good evening. Operator. May I help you2) Can you put me through to Room 18183) The number you wanted is available.4) Why do you want to speak to5) Who is speaking/calling, please*6) Somebody is asking for you on the phone.7) Is this a person-to-person call or a station-to-station call8) Is this a collect call or a pay call9) If you want to call a friend in the USA, first dial the international country code of China, that is double zero, then the country code to USA, that is one, and then the area code and the number of your friend.10) We change a handling fee.11) Sorry, se have no domestic collect call service. You have to pay for the call yourself.12) If you make a pay call, you can place it right in your room. If you’d like to make a collect call, please dial 0 and then ask the operator for help.13) Are there special night rates from here14) The night rates are from 9 in the evening until 7 in the morning.15) The line is busy/engaged, now.'16) Mr. Jackson’s line is available now. I’ll switch you over.17) Would you like to leave a message18) I can tell him that you called.19) Does he know your telephone number20) I’ll ask him to call you later.21) Would you mind calling back sometime tomorrow22) May I know your name and room number23) Can you hang up the phone, please24) If you leave your name and number, I’ll have him call you back soon as soon as he is available.25) I wonder if your hotel has the morning call service."26) At what time would you like us to call you tomorrow morning27) We have computerized wake-up service28) I’m afraid you dialed the wrong number29) Could you repeat that please30) Could you speak more slowly, please31) Is there any difference in charge between IDD calls and operator calls32) With the operator-assisted calls there is a minimum charge of three minutes,there is no minimum charge for IDD calls.2. The students are given five minutes to read the words and sentences by themselves and inquire the teacher or other students if meeting any difficulty in pronouncing or understanding.3. The teacher would ask the students to read the words and sentences by volunteering or picking their numbers at random.]The second periodStep III: Practice the sample dialogues in the textbook. (25 minutes)1. Ask the students to read aloud the dialogues in pairs. (First volunteer, then call the students’ numbers)2. Do some explanations if necessary and then let the students practice the difficult sentences after the teacher.3. Act out the dialogues in front of classes in pairs.Step IV Role play. (20minutes)1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation: you are standing in a big hotel in shanghai. You want to call back to your boss n New York, and you want the operator to make it a person-to-person call, but unfortunately he isn’t there.2. The teacher would ask some pairs to act out their dialogue in front of the class.~3. Give comments and advices to improve the students’ dialogues.Step V Homework assignment14.Finish Exercise II, III, and IV in the textbook.15.Learn the sentence patterns by heart and practice the dialogues.16.Preview the new unit.Period: 2Content：Workshop 1Unit 6 I nformation*Teaching aims: the terms and useful phrases in giving information.2. Use sentence patterns skillfully in working situations.3 Making situational dialogues fluently.4. Grasp some knowledge about providing information.Teaching focus:1. Sentence patterns in giving information to the guests.2. Practice the sample dialogues and make situational dialogues.Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods?Teaching procedures:The first lessonStep I: Lead-in. (10 minutes)1. The teacher would invite some students to talk about some basic knowledge of providing information to the guests.2. In the end, the teacher would summarize the students’ answers so as to give thema clearer and better understanding of the basic knowledge of giving information.Inquiring about feesPosting lettersGiving information.Step II learn the new words and sentence patterns. (35minutes)1. The teacher would ask the student to read the new words and the following sentence patterns in Part 2 in the textbook. The teacher would explain the difficult points to the students if there is any.。
(完整版)饭店英语教案
旅游专业英语——饭店英语Foreword: Good morning everybody! I’m so glad to see you again in the new year. We will learn New English for Hotel together in this term. Just like before, I hope everycan study hard and ask more questions to me, let’s make progress with eachother and you can meet the needs of your job in the future with a fluent English.so you should practice these sentences hardly and can communicate withdifferent people in different situation.The most important goal is open your mouth to speak and communicate withothers.So I hope all of you can master this important ability and practice it by heart.前言：各位同学早上好，非常高兴在新年里再次和大家见面。
这学期我们将一起学习宾馆英语。
和以前一样，希望大家认真练习，多问问题，让我们一起进步也希望你们将来能以一口流利的英语适应工作的需要。
宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的场合和不同的人来交流。
宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部分是关于这个行业的理论性文章。
电子教案与课件：《酒店服务英语》 Chapter 8-4
Wine
•Wine is an alcoholic drink made from the juice of grapes that has been left to ferment .
Handbag
• Handbag is a container made of paper or plastic, that opens at the top, used especially in shops/stores.
Medium. Here you are. The fitting room is over there.
(After a while)
Guest: Salesman : Guest: Salesman : Guest: Salesman :
Well, I like it very much. How much is it? It is 3200 Yuan. It is a little expensive. Can you give me any discount? Sorry madam. This is the best price I can give. OK, I will take it. OK. Thank you.
Lesson Four
Shopping Service
Objectives
➢ To help the students master useful expressions and sentences about shopping service.
➢ To help the students familiar with all kinds of shops and goods.
I am traveling in China and I’d like to
英语预订酒店教案设计模板
教学目标：1. 让学生掌握预订酒店的常用英语表达。
2. 培养学生的实际应用能力，能够运用所学英语进行酒店预订。
3. 提高学生的口语交际能力，能够在实际场景中进行有效的沟通。
教学重点：1. 酒店预订的常用英语表达。
2. 酒店预订的流程。
教学难点：1. 如何准确、流利地进行酒店预订的口语表达。
2. 如何根据实际情况进行合理的酒店预订。
教学准备：1. 酒店预订的英语资料。
2. 酒店预订的场景模拟。
3. 酒店预订的练习题。
教学过程：一、导入1. 教师简要介绍本次课程的主题，即预订酒店。
2. 学生自由讨论：他们在生活中是否需要预订酒店，以及预订酒店的经历。
二、新课讲解1. 教师讲解酒店预订的常用英语表达，如：- Room reservation：预订房间- Single room：单人间- Double room：双人间- Check-in：入住- Check-out：退房- Deposit：定金- Guarantee：担保- Cancellation fee：取消费用2. 教师展示酒店预订的流程，如：- 确定入住时间和退房时间- 选择房间类型- 提供个人信息- 支付定金或担保- 取消预订三、情景模拟1. 教师组织学生进行酒店预订的情景模拟，如：- 学生扮演客人，教师扮演酒店工作人员- 学生用英语进行酒店预订的口语表达2. 教师巡视指导，纠正学生的发音和语法错误。
四、练习巩固1. 教师布置练习题，让学生运用所学英语进行酒店预订的口语表达。
2. 学生独立完成练习题，教师巡视指导。
五、课堂小结1. 教师总结本次课程所学内容，强调酒店预订的常用英语表达和流程。
2. 学生分享学习心得，提出自己在学习过程中遇到的问题。
六、课后作业1. 学生回家后，用英语写一篇关于预订酒店的短文。
2. 学生将所学英语表达运用到实际生活中，尝试预订酒店。
教学评价：1. 学生在情景模拟中的口语表达能力。
2. 学生完成练习题的情况。
3. 学生课后作业的质量。
酒店英语教案
酒店英语教案掌握酒店英语的基本词汇和表达方式，包括前台接待、客房服务、餐饮服务、商务中心等主要部门的常用英语表达。
理解和掌握酒店服务流程和规范，能够在不同场景下运用恰当的英语进行沟通。
培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
介绍本课程的目标、内容、教学方式和评估方法，使学生对本课程有一个初步的了解。
介绍前台接待的基本流程和规范，包括入住登记、房间分配、收银等环节。
通过案例分析、角色扮演等方式，使学生掌握前台接待英语的基本词汇和表达方式。
介绍客房服务的基本流程和规范，包括房间清洁、床铺整理、物品摆放等环节。
通过视频演示、小组讨论等方式，使学生掌握客房服务英语的基本词汇和表达方式。
介绍餐饮服务的基本流程和规范，包括点菜、上菜、结账等环节。
通过模拟场景、角色扮演等方式，使学生掌握餐饮服务英语的基本词汇和表达方式。
介绍商务中心的基本服务项目和规范，包括复印、传真、邮件收发等环节。
通过演示、小组讨论等方式，使学生掌握商务中心英语的基本词汇和表达方式。
通过案例分析、小组讨论等方式，培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
通过小组讨论、角色扮演等方式，培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
案例分析法：通过分析真实的酒店服务案例，使学生了解酒店服务的流程和规范，同时培养学生的问题解决能力。
角色扮演法：通过角色扮演的方式，使学生亲身体验酒店服务的实际操作过程，提高其英语运用能力和服务技能。
模拟场景法：通过模拟真实的酒店场景，使学生能够更好地理解和掌握酒店服务的流程和规范，同时提高其英语口语表达能力。
小组讨论法：通过小组讨论的方式，鼓励学生互相交流和学习，培养其团队协作能力和跨文化交际能力。
教学评估：通过课堂表现、小组讨论、角色扮演等方式进行评估，以客观地反映学生的学习情况和学习成果。
酒店英语餐厅预定教案
酒店英语餐厅预定教案教案标题：酒店英语餐厅预定教案教案目标：1. 学生能够运用英语进行酒店餐厅预定的对话。
2. 学生能够掌握相关的餐厅预定词汇和表达方式。
3. 学生能够熟悉并运用礼貌用语和常见的餐厅用语。
教案步骤：引入：1. 教师向学生介绍酒店英语餐厅预定的重要性，并解释为什么学习这个话题是有用的。
2. 教师展示一张酒店餐厅预定的图片，并引导学生描述图片中的场景。
主体：步骤一：预习词汇1. 教师提供相关的餐厅预定词汇，如reservation（预定）、table（桌子）、time （时间）等，并与学生一起学习和复习这些词汇。
2. 教师提供词汇的发音练习，要求学生模仿并正确发音。
步骤二：对话模拟1. 教师向学生展示一个餐厅预定的对话范例，并解释对话中的常用表达方式。
2. 教师与学生一起进行对话模拟，角色扮演预定餐厅的场景，鼓励学生使用所学词汇和表达方式进行对话。
步骤三：语法和句型练习1. 教师提供一些常用的餐厅预定句型，如"I would like to make a reservation for[number of people] at [time]"（我想预定[人数]人的座位，时间是[时间]）等，并解释其用法。
2. 教师与学生一起进行句型练习，要求学生根据给定的情境进行合适的句子构造。
步骤四：角色扮演练习1. 教师将学生分成小组，每个小组扮演一个酒店工作人员和一个客人的角色。
2. 学生在小组内进行角色扮演练习，模拟真实的酒店餐厅预定对话，鼓励他们使用所学的词汇、表达方式和礼貌用语。
总结：1. 教师总结本节课的重点内容，并强调学生在日常生活中运用英语进行餐厅预定的重要性。
2. 教师鼓励学生在实际生活中尝试使用所学的英语表达方式，提高他们的口语能力。
扩展活动：1. 学生可以自行收集并分享不同国家或地区餐厅预定的文化差异。
2. 学生可以编写一篇关于酒店英语餐厅预定的对话剧本，并在班级内进行表演。
旅游酒店英语教案LessonFourDiningOut
Lesson Four: Dining OutPre-Class Preparation: make copies of Handout 6 and chop according to the roles.Objectives:1. To be able to talk about one’s most favorite food.2. To be familiar with the most frequently used food and cooking vocabulary.3. To be able to order a meal and dine with good manners in a restaurant.4. To understand the eating habits and manners of various cultures.Warm-up (5mins)Briefly talk about your favorite food and then ask students to talk about their favorite food and why they like it. Keep it short, as students will have a chance to talk about it in detail in the coming activities.Activity One: Pictures Matching Game (10mins)Refer to P31 Handout 1 of the Study Guide. Ask students to match the countries with their special food.Key:China: DumplingsAmerica : McDonalds’France: Le vin (wine)Italy: spaghettiAustralia: seafoodRussia: Borsch (Borsch is a soup, but nobody calls it soup in Russia, just “Borsch”.)Africa: Doro Wot (Range chicken legs, slow-cooked in dense stew of onions and special African plants such as berbere and kibe. Boiled small eggs are knife-poked and simmered in the stew.)Spain: PaellaJapan: SushiEskimo: seal and fishActivity Two: Cooking Verbs (5mins)Refer to Handout 2, P32 in the Study Guide. Write the following verbs on the board and ask students to work in groups identifying the methods of cooking shown in the picture.Steam boil grill/broil stir-fry deepfry bakeYou can also teach “shallow fry” as in co oking French fries, and “barbecue”.Activity Three: Tastes…? (5mins)Refer to Handout 3, P33 in the Study Guide. . Write the following adjectives on the board and ask students to work in groups identifyingthe tastes of the food in the picture.Spicy(hot), creamy(rich), plain, sweet, salty, sour, bitterActivity Four: Cooking Show Host Contest (40mins)In this activity, each student is to act as the Chef of a famous cooking show, introducing to the audience their favorite food, and howit is prepared. Each student will be given a 3-minute show time, and, at the end, a vote will be cast and one Web Cooking Show Host will be named!Before the activity, check whether your students know what acooking show is like and whether they know some of the famous cooking shows below. Give them tips on how to be a good host of a cooking show.Background Tips for TeachersA TV cooking show is a television program that presents the preparation of food, in a kitchen on the studio set. The host of the show, usually a chef, prepares a special dish over the course of the show, walking the viewing audience step by step through the preparationof the meal. Cooking shows are meant to be educational, as the host teaches the viewing audience how to prepare a different meal with each episode of the show; though some cooking shows (such as Iron Chef) are intended simply for entertainment.While rarely high-rated, cooking shows have been a popular stapleof daytime TV programming since the earliest days of television. Theyare generally very inexpensive to produce, making them a cheap and easy way for a TV station to fill a half-hour (or sometimes 60 minute) TV episode.A number of cooking shows have run for many seasons, especially when they are sponsored by local TV stations or by public broadcasting. The more popular cooking shows have had flamboyant hosts whose unique personalities have made them into celebrities.Famous cooking shows include:● Celebrity Cooks● The Cookin' Cajun● Emeril Live (Emeril Lagasse)● The French Chef (Julia Child)● The Frugal Gourmet (Jeff Smith)● Good Eats (Alton Brown)● Iron Chef● The Naked Chef (Jamie Oliver)● Two Fat Ladies● Wok with Yan● Yan Can Cook (Martin Yan)Activity Four: Order Food (10mins)In this activity, ask your students to role play ordering in a restaurant without a menu. Students’ dialogs should be simple as the following example:C: May I have the menu please?W: Of course, sir/madam. Here it is.W: Are you ready to order, sir/madam ?C: yes. I steak, please.W: Certainly. How ?C: well-done (medium/rare), please.W: Would ?C: Yes, a mixed salad would be nice.Then, talk about the courses of a formal dinner. (Appetizer, Soup, Main Course, Pizza, Spaghetti, dessert, drinks)Activity Five: Role Play (20mins)Pair Work. Each pair should take turns playing the roles of awaiter/waitress and customers at the Beach Side Café with the menu onP34 Handout 5 of the Study Guide. Preview the sentence structures in thefirst box for waiters and waitresses before role play. Ask students what they will do if they can not understand the names of dishes on a menu.。
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引导、示范、指导
用多媒体教学
1、听课
2、练习
1.5课时
任务2：
GroupCheck-in
1、阅读对话
2、学习新的词汇和语句
3、两人一组对话练习
引导、示范、指导
用多媒体教学
1、听课2、练习
2课时
任务3：
When the Reservation cannot be located
1、阅读对话
教学重点
能力训练任务及案例
快速阅读：The hotel industry
教学重点
1．掌握一些重点词汇
2．掌握一些常用的表达方法
教学准备
课堂讲授、课堂讨论、案例分析；
启发式教学方法：课堂提问、引导学生思考；师生互动。
一、教案头
二、教学设计
步骤
教学内容
教学方法
教学手段
学生活动
时间分配（分钟）
告知（教学内容、目的）
1、how to project a good image as a hotel clerk？
Eye、smile、skin、body、hand、makeup、hair、teeth、shoes、uniform
启发
用多媒体教学
讨论
0.5课时
任务3：
General expressions for hotel services
引导、示范、指导
用多媒体教学
1、听课
2、练习
2课时
任务3：
Baggage Delivery
1、阅读对话
2、学习新的词汇和语句
3、两人一组对话练习
引导、示范、指导
用多媒体教学
1、听课
2、练习
2.5课时
创新或拓展
归纳与小结
通过本节学习，要求学生掌握：
（1）16个常用词汇
（2）会完成迎宾服务
讲授
用多媒体教学
听课、练习
2课时
任务3：
When the Hotel is Fully Booked
1、阅读对话
2、学习新的词汇和语句
3、两人一组对话练习
引导、示范、指导
用多媒体教学
听课、练习
2课时
创新或拓展
归纳与小结
通过本节学习，要求学生掌握：
（1）24个常用词汇
（2）会完成简单的预定电话
讲授
流程
2、团队客人的登记入住
教学准备
课堂讲授、课堂讨论、案例分析；
多媒体教学：有文字、图片、音像、调查研究；
启发式教学方法：课堂提问、引导学生思考；师生互动。
一、教案头
二、教学设计
步骤
教学内容
教学方法
教学手段
学生活动
时间分配（分钟）
告知（教学内容、目的）
简述本单元教学内容：
1．Check-in Procedure
6学时
上课地点
教学目标
能力（技能）目标
知识目标
1、Introduce hotel facilities
2、Do bell services
1、Knowthe task of Doorman and Bellman
2、knowsome basic words and Expressions
能力训练任务及案例
Game：Draw and Guess
教学重点
1、迎宾人员的服务态度和礼仪规范
2、针对不同客人提供个性化的服务
教学准备
课堂讲授、课堂讨论、案例分析；
多媒体教学：有文字、图片、音像、调查研究；
启发式教学方法：课堂提问、引导学生思考；师生互动。
《酒店英语口语》课程单元教学设计（教案）
一、教案头
二、教学设计
教学重点
1、电话预定
2、服务人员在预定过程中的引领作用
教学准备
课堂讲授、课堂讨论、案例分析；
多媒体教学：有文字、图片、音像、调查研究；
启发式教学方法：课堂提问、引导学生思考；师生互动。
一、教案头
二、教学设计
步骤
教学内容
教学方法
教学手段
学生活动
时间分配（分钟）
告知（教学内容、目的）
简述本单元教学内容：
2、学习新的词汇和语句
3、两人一组对话练习
引导、示范、指导
用多媒体教学
1、听课
2、练习
2课时
创新或拓展
归纳与小结
通过本节学习，要求学生掌握：
（1）21个常用词汇
（2）会完成散客和团队客人的入住登记服务
讲授
用多媒体教学
听课
作业
P24 Role-Play
后记
本次课标题
Concierge
授课教师
授课班级
上课时间
2．GroupCheck-in
3、When the Reservation cannot be located
启发式教学
用多媒体教学
听课、讨论、练习
6课时
引入（项目）
Situational Dialogue
提问
用多媒体教学
讨论
0.5课时
任务1：
Check-in Procedure
1、阅读对话
2、学习新的词汇和语句
1．Local reservation
2．Reservation for Others
3、When the Hotel is Fully Booked
讲授
用多媒体教学
听课
6课时
引入（项目）
Situational Dialogue :Alice Liu is a secretary in Tokyo. She calls Hilton Hotel inTianjinto reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.
步骤
教学内容
教学方法
教学手段
学生活动
时间分配（分钟）
告知（教学内容、目的）
简述本单元教学内容：
1、Greeting a Guest on Arrival
2、Introducing the Facilities
3、Baggage Delivery
讲授
用多媒体教学
听课、讨论、练习
7课时
引入（项目）
1.深圳中华民族村的开发建设
能力训练任务及案例
Situational Dialogue
(1)One guest need a morning call for his 9:00 international flight. He know nothing about the traffic condition. Please give some suggestion to the guest and confirm the morning call.
讨论
用多媒体教学
讨论
0.5课时
任务1：
The hotel industry
1、What is a hotel
2、What is the first and foremost task of a hotel？
启发
用多媒体教学
讨论
1.5课时
任务2：
Body language and Grooming for hotel clerk
简述本单元教学内容：
1．The hotel industry
2．Body language and Grooming for hotel clerk
3、General expressions for hotel services
讲授，课堂讨论
用多媒体教学
听课，讨论，练习
3课时
引入（项目）
案例导入：The hotel industry
2．Knowhow to revise and cancel reservation
1、Name different room types in English
能力训练任务及案例
Situational Dialogue :Alice Liu is a secretary in Tokyo. She calls Hilton Hotel inTianjinto reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.
(2)One guest is confused by the charges of the calls. Please give some explanation. Include: house phone, local call, long distance call and international call. There is a minimum charge of first three minutes for Domestic Direct Dial but not for International Direct Dial.
(2)A guest enters the hotel you served. He has no reservation. Unfortunately, all the rooms are occupied until 6:00 pm. Now it is 4 o’clock. Try to make this deal successfully.
听课