接听电话常用英语教程文件

接听电话常用英语教程文件
接听电话常用英语教程文件

接听:Hello/Good morning/...

自报姓名:(This is) ... speaking.

问对方姓名:Who's that speaking?

好久不见的老朋友:Hey, it's you!/Fancy hearing from you!

寒暄:How are you?

回答对方问候:Fine. Thank you./Pretty well. Thanks a lot./Not bad./Couldn't be better.

其它客套话:How is your business?/How are things going on with you?/How is your family?

转接找别人的电话:Hold on, please./Just a moment. I will switch the line to him./Let me put through to him.

别人不在:He is not at his desk right now. Could you leave a message?/Could you call him later?/Could you please call his mobile?

感谢来电:Thanks for calling./Nice to have your call./Pleased to talk with you.

告别:Talk to you later./Take care./Bye bye./See you.

回应感谢:You are welcome./My pleasure.

或者:

情况(一) 打电话的人找的是你自己

打电话来的人

你(接电话的人)

Is Daisy there? (Daisy 在吗?) Speaking. 我就是。

This is she. 我就是。(注: 男的用"This is he.")

You're speaking/talking to her. 你正在跟她说话。(注: 男的用"You're speaking/talking to him.")

This is Daisy. 我就是Daisy。

That's me. 我就是。

情况(二) 打电话的人要找的人不在

打电话来的人

你(接电话的人)

May I speak to Mr. Gates? (请问Gates 先生在吗?) He's not here right now. 他现在不在这里。

He's out. 他出去了。

He's in a meeting right now. 他现在正在开会。

You've just missed him. 你刚好错过他了。

He's just stepped out. 他刚好出去了。

情况(三) 打电话的人要找的人不在, 问对方是否要留言

打电话来的人

你(接电话的人)

Can I talk to Mark? (我可以跟Mark 讲话吗?) He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?

He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?

情况(四) 打电话的人问他要找的人何时回来

打电话来的人

你(接电话的人)

Do you know when he will be back? 你知道他什么时候会回来吗? I'm sorry. I don't know. 抱歉, 我不知道。

I have no idea. 我不知道。

He should be back in 20 minutes. 他应该二十分钟内会回来。

情况(五) 打电话的人问他要找的人在哪里

打电话来的人

你(接电话的人)

Do you have any idea where he is? 你知道他在哪里吗? Sorry. I don't know. 抱歉, 我不知道。

He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?

情况(六) 打电话的人要找的人不在, 愿意接受对方的留言

打电话来的人

你(接电话的人)

Can I leave a message? 我可以留个话? Yes. Go ahead, please. 可以, 请继续。

Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。

Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。

情况(七) 接受对方留言时听不清楚, 希望对方重复

打电话来的人

你(接电话的人)

When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打(206) 5551212 这个号码给我? Can you repeat again, please? 能不能请你再重复一次?

(Say) Again, please? 再说一次好吗?

Pardon? 抱歉。(请再说一次)

Come again, please? 再说一次好吗?

I'm sorry? 抱歉。(请再说一次)

情况(八) 对方希望留话, 怕听错了, 不想接受对方的留言

打电话来的人

你(接电话的人)

May I leave a message? 我能否留个话? You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。

If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。

情况(九) 打电话的人要找的人是别人, 请对方稍等

打电话来的人

你(接电话的人)

Is Brandon there? Brandon 在吗? Yes, he is. One moment, please. 他在。请稍等。

Hold, please. 请稍等。

Hold on, please. 请稍等。

Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?

情况(十) 对方打错电话

打电话来的人

你(接电话的人)

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实用英语写作大纲

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大学英语综合教程答案

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一.填空 1. The 2008 … time for… China. 2. Of coursel …take care of …business. 3. Never leave without … years. 4. Clearly … recognition and awards …work. 5. The great … team work. 6. Exercise will … appetite. 7. When I come across … notebook. 8. Let me … official … land. 9. In that … occasional … serious. 10. You have … at hand … traveling. 11. She is annoyed … recommended. 12. Please … feel free to … home. 13. `Nowadays … assume that … is celebrated … America. 14. Is Spring Festival a … the majority … countries? 15. My family … end-of-year cleaning. 16. Some universities … Muslim(s) … food. 17. Decorating the … colorful candles … now. 18.In the 1950s … large choice … them. 19.Do you … ways of thinking? 20.The Asian … festive event … People shared … athletes. 二,汉译英。 1.像…自己。 You, like most people, probably are learning how to market yourself. 2.对不起…走! I’m so sorry , My go-go boss asks me to leave right now. 3.我…言表。 Language is not enough to show my thanks to my parents 4.这…适用于我。 Such sweet words might please you.but they don’t work for me 5.做…差异。 We should beware of cultural differences in foreign trade 6.我们…老朋友。 We have just come across an old friend we haven’t seen for ages. 7.你…吗? Can you provide any evidence to show that he was not in the crime scene at that time. 8.如果…联系。 If you need our products, please contact me in advance, 9.汤姆…去过。 Tom is new to the town . He has never been there before. 10.认为…错了。 It would be wrong to assume that Valentine’s Day is only celebrated by young people. 11.随着…世界杯了。 With the development of the Internet,the World Cup could be watched at the same time

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Key to Exercises Opener Mary is thinking of getting a tattoo tomorrow afternoon. She asks Mel to join her, but Mel cannot because she has to work tomorrow. And then Mary invites Mel to go to a party tomorrow night. Mel hesitates at first, but finally decides to go with Mary. They will meet at eight o’clock. Abbreviation Meaning 1. TGIF Thank God it’s Friday 2. AMA Ask me anything 3. OMG Oh my God! 4. YOLO You only live once 5. FOMO Fear of missing out 6. FYI For your information 7. LOL Laugh out loud 8. TBH To be honest 9. PPL People 10. ETA Estimated time of arrival Transcript: A: Hey, Mary. B: Hey, Mel. A: TGIF.

B: TGIF. A: Mel, I need some advice on something. B: AMA A: Yeah, thanks. I’m thinking of getting a tattoo. B: OMG! Really Are you serious A: Well, YOLO. B: That’s true. A: Well. B: When are you going to do it A: I’m thinking tomorrow afternoon. Do you want to come B: Oh, I’d love to come, but I’ve got to work tomorrow. Oh, major FOMO. A: What a shame! B: Yeah, A: Well, FYI, there’s a party tomorrow night. And if you are not busy, you can come to that instead. B: I’m not busy, but TBH I really need to take it easy this weekend. A: What That’s so not like you. B: LOL, that’s true. A: Party is in Hackney Wick. It’s gonna be good, good music, good PPL. B: Oh, major FOMO again. Oh, what the hell Yes, why not I’ll go.

新编大学实用英语教程教案.doc

教案课程名称大学英语 1

教案书写规范与要求 一、以每次课为一个备课单元书写。 二、每一备课单元书写下列内容: 1.周次、课次、授课时间、章节名称; 2.简要说明:教学目的、重点、难点、教学方法和授课手段(包 括与课程相关的上机和实验、课件制作等); 3.教学主要内容(教案主体)及教学方法手段; 4.作业内容。 注:其余授课电子版文件待本课程结束后,交教务处统一刻成光盘存档。

大学英语 1课程授课总体计划书 课程《新编大学实用英语英语教程》林立总主编教育科学出版社2011 年 7 月第一次出版 采用 教材 教本课程是学校每个专业的必修课,也是各个专业学生学习高等英语教育的必备。 本教材严格按照教育部颁布的《高等学校英语应用能力考试大纲》和《高职高 学专教育英语课程教学基本要求》进行编写。教学过程中,不仅要结合专业基础 目知识的增强,还需提高学生的实际应用能力。使学生得到听、说、读、写、译的提高。通过本教材的学习,学生们应该具备套用口语句型的基本口语交流; 的在工具书的辅助下翻译基本的英文句子和文段;基础日程英文写作的掌握等一系列基础英语应用能力,以适应未来社会发展和个人职业规划的需求。 教材共分为四册,对于内容的难度的梯度都进行了较为科学的设置。文章以一 般性阅读材料为主,在文章的长度和生词量的设计上梯次递进。在课文长度的 安排上,第一册分 8 个单元,每篇课文 300 字左右;第二册分 10 个单元,每篇 教课文 400 字左右;第三册分 10 个单元,每篇课文500 字左右;第四册分为 10 学个单元,每篇课文 600 字左右。难度也相应的由浅入深。在高中水平的基础上,(从第一册开始,逐步达到高度学校英语应用能力考试(Practical English Test for 包Colleges) B 级水平,从第二册第六单元开始逐步过渡到高等学校英语应用能力 括考试 A 级水平,第三册达到 A 级水平,第四册达到大学英语(非英语专业 )四级实水平。 践通过教学,提高学生基本的语言掌握和运用能力,尤其是实际运用的能力。随着教学的深入,学生需要达到的水平是: 环 ( 1)听:听懂基本的对话,和短的成段的文字。在整体理解听力材料的基础上, 节 提取特定信息完成练习和应对考试; ) ( 2)说:能应对基本的口语对话和交流,以应对最基本的日常生活或者工作的 基 要求。 本 ( 3)读:掌握基本的阅读技巧,在高中的基础上提高阅读水平。通过课文学习,要同时课后适当补充一定的课外阅读材料,可以完成日常基本的阅读训练,培养 求阅读兴趣,提高阅读能力。 (4)写:运用基本的词汇语法完成基本的英文写作,掌握基本的英文写作格式和 表达习惯,同时能够完成英文的基本情况的表格填写。能够表达清楚,语句 基本通顺,无重大语法错误,有恰当的格式。

新编实用英语综合教程1第八单元课后答案

新编实用英语综合教程1第八单元课后答案 Unit 8 Keeping Healthy and Seeing a Doctor Put in Use ①Imagine you are a doctor. An overseas student from Englandis suffering from a toothache. He is coming to you for help make a conversation with him by filling out the blanks. Key: (1). the matter (2). very well (3). have a look (4). worry (5). some medicine (6). stop the pain (7). Take the tablets (8) several times a day ②Role-play the following conversation with your partner by putting the Chinese version into English. Key: (1). What’s wrong? You look very pale. (2). Oh, your leg is bleeding. You’d better lie down. Does that feel better? (3). I have the first-aid kit here. Let’s stop the bleeding first. (4). You should go to see a doctor immediately. Want me to accompany you to the hospital? ③Tourists may suffer from differen t kinds of illness. Imagine you are a tour guide. You notice that one of the tourists doesn’t look very well. Talk with her and try to give her some help. Key: (1). Very soon. Are you sure you’re all right? You don’t look quite yourself. (2). Oh, t hat’s too bad. You’d better take a rest now. have you had any medicine? (3). Look, this is medicated oil. You might want to rub some on your temples. (4). But you’d better go to see a doctor. I’ll accompany you to the clinic as soon as we return to the hotel. Step III. Being All Ears Listen and decode.

大学英语综合教程答案

Unit 1 Living in Harmony Enhance Your Language Awareness 1. Text A amaze bunch bundle capacity commerce conquer display drop roast rob style symbol vague figure Text B appreciate participate shift slip 1)My neighbours are a friendly bunch of people. 2)Dave amazed his friends by leaving a well-paid job to travel around the world. 3)The employees in this company work an eight-hour shift . 4)The professor came to the classroom with a bundle of newspapers under his arm. 5)A passenger asked the driver: “Could you drop me off near the post office? I'd like to post a letter.” 6)The little girl's capacity for learning languages astonished me. 7)How many countries will be participating in the Olympic Games? 8)I like the typically French style of living. It is so romantic. 9)They have made their fortunes from industry and commerce . 10)They threatened to shoot him and rob him of all his possessions.

新编实用英语综合教程1第二版答案

第一单元 Put in use 1. Robert Thank you pleasure Here is this is How do you do call me journey the hotel very kind 2. Hi, are you Miss Mary Green? I’m Li hong from Foreign Languages School. How do you do, Miss Green? Nice to meet you. Did you have a good journey? Oh, yes. Let’s go to the hotel of our school. Everything is ready for you there. Well, Miss Green, here is my card. Please call me or email me if you need any help. 3. Excuse me How do you do, Mr. Smith Welcome to our company you are the general manager Here is my card Thank you My email address is Read and Think 1. It means a close and friendly relationship. 2. They find these terms too formal. 3. They want to show their friendliness. 4. They want to know more about you so that they can begin a conversation with you. 2 greet informal friendly formal wave perhaps leave 3 use Mr., Mrs. or Miss use first names call me Sally glad/happy informal/friendly 4. named has left prefer personal accept means Speaking of get to know acquainted with 5. It is my impression that a typical English gentleman often takes an umbrella with him. To the students, the introduction to the cultural background is the best part of the book. When we talk with a foreign lady, in most cases we should not ask such personal questions as her age. Many young people prefer pop songs to old songs. They think pop singers are very cool. This beautiful and clean city has left a deep impression upon the foreign tourists. Professor Lu Yang stood on the plane’s entrance and waved good-bye to us.

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