五星级酒店客房部标准工作程序sop(中英文)
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星级酒店客房部标准工作程序GENERAL 总述
Task No: Description
1.Grooming and Appearance
仪表仪容
2.Check Uniform and How to Grooming Standards
制服检查及仪表仪容标准
3.Body language and attitude
肢体语言及态度
4.How to Conduct Briefing
怎样主持例会
municate with Housekeeping Department
与客房部沟通
6.How to Greet the Guest
怎样问候客人
7.Dect phone Control
小灵通电话管理
8.Occupational Health and Safety
职业健康卫生及安全
HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务
9 Lost and Found Procedure
失物招领程序
10. Monthly Linen Inventory
月度布草盘点
11. Master Key Sign Out Procedure
万能钥匙签领程序
12. Sign in Procedure
签到程序
13. Sign out Procedure
签退程序
14. Guest Room Amenities & Supplies Set-up
客用品配放
15. “Do Not Distribute” Procedure for Rooms
房间“请勿打扰”程序
16. Clean Room Procedure
清洁房间程序
17. How to Clean Electric Kettle
怎样清洁电水壶.
18. How to Clean the Glasses
怎样清洁玻璃杯
19. How to Clean Ice Bucket
怎样清洁冰桶
20. How to Change Pillow Case
怎样更换枕套
21. How to remove laundry wooden boxes / hangers
撤出送衣篮及衣架
22. Reporting to the Guest Floor
到楼层报到
23. How to make up bed
怎样做床
24. How to Clean the Bath Room Floor
怎样清洁浴室地板
25. How to Clean the Mini Bar
怎样清洁小酒吧
26. How to Dust the Furniture
怎样给家具擦尘
27. How to clean the mirror
怎样清洁镜子
28. How to Clean the Bath Tub
怎样清洁浴缸
29. How to Clean Shower Room
怎样清洁淋浴间
30. How to Clean the Bath Room Wall
怎样清洁浴室墙面
31. How to clean the vanity top and hand basin
怎样清洁面台和面盆
32. How to Clean / Polish the Bathroom Fittings
怎样清洁和抛光浴室电镀配件
33. How to Clean the Toilet Bowl
怎样清洁马桶
34. How to Vacuum the Carpet
怎样给地毯吸尘
35. How to Clean the Telephone Set
怎样清洁电话机
36. How to Handle Wake up Call
怎样处理叫醒服务
37. Guest Shoe Shine Service
擦鞋服务
38. Safe Deposit Box needs to be opened in Checked out guest room
当客人离店后要检查保险箱必须打开
39. How to Handle the Left Guest Room vine card
怎样处理无用的客房钥匙卡
40. Extra Bed and Baby Cot Procedure
加床和婴儿床处理程序
41. Guest Laundry Pick up During Room Check
查房同时收取客衣
42. Guest Laundry Pick up Requirement via Receiving Call
客人电话要求收取洗衣
43. Fold Towel
毛巾的折叠
44. How to Remove Room Service Basket
怎样撤出送餐的餐具
45. How to Clean Guest Floor Corridor
怎样清洁走廊
46. How to Assist Guest with Luggage/Parcel
怎样协助运送客人行李
47. Mini-bar consumption check
小酒吧消耗检查
48. Mini-bar daily replenishment
每日补充小酒吧
49. How to Handle “Open Door” Request
怎样处理开房门的请求
50. Breakage, Loss and Damage Procedure
遗失损坏处理程序
51. How to Check Guest Floor Corridor
如何检查走廊
52. How to Inspect Bathroom
如何检查卫生间
53. Care and Handling of Guest’s Belongings
小心照看客人财产
54. Returning Keys and Worksheet
交还钥匙和工作表
55. Check into Housekeeping Office
在客房部办公室报到
56. Vacuum carpet after washed
洗过地毯后的吸尘
57. How to Escort Guest to Elevator
怎样护送客人至电梯
58. Cleaning chemical using in Housekeeping
客房部常用的清洁剂
59. How to polish wooden surface
如何给木制表面抛光
60. How to use and clean a vacuum cleaner
如何使用和清理吸尘器
61. Guest Laundry Emergency
紧急洗衣
62. Super clean program
超级清洁程序
63. One Entry Room System