完整版民航乘务英语口语教程1
合集下载
民航空乘英语实用口语教程
民航空乘英语实用口语教程
民航空乘英语实用口语教程可能包括以下内容：
1. 乘务员与乘客的日常交流：包括问候、提供饮品和食物、处理乘客的需求等。
2. 紧急情况下的沟通：如何向乘客传达紧急情况、如何指导乘客进行安全撤离等。
3. 飞行中的特殊情况处理：例如，如何应对乘客突发疾病、如何处理乘客丢失物品等。
4. 乘务员之间的沟通：包括协作、交接、汇报等。
5. 与地面人员的沟通：包括与机场地勤人员的沟通、与航空公司的地面代理的沟通等。
具体内容可能因教材版本和航空公司要求而有所不同，建议查阅相关教材或咨询航空公司以获取更详细的信息。
民航服务英语口语
民航服务英语口语CONVERSATIONALENGLISHFORAIRLINE PASSENGERSERVICECall-center2008.8务ContentsUnit One Flight Information(航班务务) (3)Lesson One Flight Information(航班务务) (3)Lesson Two Travel Inquiry(航空旅游务务) (5)Lesson Three Documents(旅行文件) (6)Lesson Four Direct and Connecting Flights(直航班务程航班达与) (8)Unit Two Airline Reservations(务票) (9)Lesson One Reservations(务票) (9)Lesson Two Onward Reservations(务务程票) (10)Lesson Three Reservation Change(务票改务) (12)Lesson Four Delay and Cancellation(延务取消与) (13)Lesson Five Standby(候务) (14)Unit Three Ticketing and Fares(出票票价与) (16)Lesson One Ticketing(出票) (16)Lesson Two Fares and Means of Payments(票价支付方式与) (17)Lesson Three Lost Ticket and Refund(机票务失退票与) (18)Unit Four Reconfirmation(再务务) (19)Unit Five Check In(务理登机手务) (20)Lesson One Normal Check-in(务理登机手务) (20)Lesson Two Ticket and Passport(机票务照与) (22)Lesson Three Seat Preference and Baggage(座位务务行李与) (23)Lesson Four At the Check-in Counter(在行李交台运柜) (24)Unit Six At the Information Counter(在务务务) (25)Lesson One Passenger List(旅客务务) (25)Lesson Two At the Information Counter(在务务务) (26)Unit Seven Arrivals(到达) (28)Lesson One Transit Passengers(务境旅客) (28)Lesson Two Baggage Handling(行李务理) (29)Unit Eight Hotel and Ground Transportation(旅务地面交通与) (30)Lesson One Hotel(旅务) (30)Lesson Two Ground Transportation(地面交通) (31)Unit Nine A Charter Flight(包机) (33)Unit One Flight InformationLesson OneFlight InformationNotes1.How are you doing? 你好务,务是一句务候务。
《民航服务英语》最新版教学课件Unit1 Check-in at teh airport
添加相关标题文字
Task C
添加相关标题文字
Activity 2 Task B Related picture
Describe the picture with the words and expressions below .
Activity 2 (Task C)
1.托运行李 • 2. 免费行李限额 • 3.头等舱票 • 4.超重行李 • 5.一件行李 • 6.超重行李费 • 7.窗口位/过道位 • 8.传送带 • 9.放在称上 • 10.非吸烟区 • 11.网上值机 • 12. 行李牌 •
Thank you.
Annoucements
英 [ɪ'miːdɪətlɪ] 美 [ɪ'midɪətli] adv. 立即，立刻
Ladies and Gentlemen,
May I have your attention please? Passengers for flight _____ to ______who have not been checked in for this flight please goes to counter
.
Annoucements
Ladies and Gentlemen,
英 [ə'pɒlədʒaɪz] 美 [ə'pɑlədʒaɪz] vi. 道歉；辩解
英 [ɪnkən'viːnɪəns]
美
[,ɪnkən'vinɪəns]
n. 不便；麻烦
May I have your attention please?
We regret to announce that the boa CA_____from_____to______
《航空服务英语口语教程》 Baggage Acceptance 课件(25张PPT含音频)
UNIT 6
Baggage Acceptance
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogues Speaking Tasks Extended Reading
Lead-in
Lead-in
优先 过重
无陪儿童 豪华经济舱 重要旅客
特殊旅客之行李挂牌 （如轮椅、孕妇、无陪儿童）
Dialogue 2
P: Should I prepare a special container? C: Yes. You need to put her into a specific container to ensure pet excreta would not dirty the cargo compartment. P: Are there pet containers for sale at the airport? C: Yes. There are containers of different sizes at reasonable prices. We will charge you for your dog and its container as excess baggage. P: I heard that some paperwork needs to be completed when I check her in. Is this true? C: Yes. You need a quarantine certificate. If you are taking an international or regional flight, you should also prepare the documents required by the destination or transiting countries. P: OK, thanks. C: You’re welcome.
Baggage Acceptance
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogues Speaking Tasks Extended Reading
Lead-in
Lead-in
优先 过重
无陪儿童 豪华经济舱 重要旅客
特殊旅客之行李挂牌 （如轮椅、孕妇、无陪儿童）
Dialogue 2
P: Should I prepare a special container? C: Yes. You need to put her into a specific container to ensure pet excreta would not dirty the cargo compartment. P: Are there pet containers for sale at the airport? C: Yes. There are containers of different sizes at reasonable prices. We will charge you for your dog and its container as excess baggage. P: I heard that some paperwork needs to be completed when I check her in. Is this true? C: Yes. You need a quarantine certificate. If you are taking an international or regional flight, you should also prepare the documents required by the destination or transiting countries. P: OK, thanks. C: You’re welcome.
航空服务英语口语教程课件Unit 1
Dialog 1
(C = Clerk P = Passenger) C: Hello, China Southern Airlines. May I help you? P: Yes, I’d like to book a ticket from Guangzhou to Tokyo. C: Okay! When do you wish to fly? P: Next Friday, July 1st. What flights are available? C: Please hold for a moment. Let me check the flight schedule. (after a moment) C: Sorry for keeping you waiting. We have two flights to Tokyo, at 10:10 a.m. and 3:15 p.m. Both flights have seats available. P: What’s the arrival time of the morning flight? C: That’s Flight CZ385 and it arrives in Tokyo at 2:55 p.m. local time.
When do you want to fly? Will you be traveling at first class or economy class? Could you please tell me your name?
Would you like a one-way ticket or return ticket? I’ll repeat your reservation. I’ve reserved you one first class seat for May 5th, one way to San Francisco leaving Shanghai at 2 p.m. Could you please tell me your telephone number?
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
民航客舱服务英语综合教程
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
《 民航空乘英语》1
8
7. Hand out the arrival immigration forms to complete. 8. Give special attention to older passengers. 9. Ask the children not to leave their seats. 10. Make sure everyone has a blanket. 11. Check the number of meals. 12. Make coffee for the cabin attendants.
Thank you!
13
Good afternoon, ladies and gentlemen, Welcome aboard Hainan Airlines’ flight HU482 from Boston to Beijing. Our flight
will take 24 hours and 55 minutes. To be safe, passengers are not allowed to use _m_o_b_i_le p_h_o_n_e_s_, remote controlled toys and other electronic devices throughout4 the flight, and the laptop computers are not allowed to use during _ta_k_e_-_o_f_f _ and landing. We will take off immediately. Now the cabin attendants are going to have a _s_e_c_u_ri_ty__ check. Please be seated, _f_a_st_e_n_ your seat belt and make sure your seat back is straight up5, your tray table is closed and your carry-on6 items7 are securely stowed8 in the overhead locker or under the seat in front of you. This is a _n_o_n_-_s_m_o_k_i_n_g_ flight. Please do not smoke on board.
7. Hand out the arrival immigration forms to complete. 8. Give special attention to older passengers. 9. Ask the children not to leave their seats. 10. Make sure everyone has a blanket. 11. Check the number of meals. 12. Make coffee for the cabin attendants.
Thank you!
13
Good afternoon, ladies and gentlemen, Welcome aboard Hainan Airlines’ flight HU482 from Boston to Beijing. Our flight
will take 24 hours and 55 minutes. To be safe, passengers are not allowed to use _m_o_b_i_le p_h_o_n_e_s_, remote controlled toys and other electronic devices throughout4 the flight, and the laptop computers are not allowed to use during _ta_k_e_-_o_f_f _ and landing. We will take off immediately. Now the cabin attendants are going to have a _s_e_c_u_ri_ty__ check. Please be seated, _f_a_st_e_n_ your seat belt and make sure your seat back is straight up5, your tray table is closed and your carry-on6 items7 are securely stowed8 in the overhead locker or under the seat in front of you. This is a _n_o_n_-_s_m_o_k_i_n_g_ flight. Please do not smoke on board.
民航乘务英语口语教程-1
Asking someone for help: • Could you give me a hand? • Would /could /will you help me? • I wonder if you could help me. • Would you mind giving/ lending me a hand? • Do you think you could possibly lend/ give me a hand? • Do me a favour, will you?
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
Offering to help someone: ? Let me give you a hand. ? Can I do anything to help you? ? Is there anything I can do for you? ? Would you like any help? ? If there's anything I can do for you, please let me know.
Giving Information
? Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Asking someone for help: ? Could you give me a hand? ? Would /could /will you help me? ? I wonder if you could help me. ? Would you mind giving/ lending me a hand? ? Do you think you could possibly lend/ give me a hand? ? Do me a favour, will you?
Accepting an offer: ? Thank you/ thanks/ thanks a lot. ? Oh, would you mind ~ing this for me? ? Thank you, if it's not too much bother. ? That's very kind/ thoughtful of you. ? Thank you. I'd appreciate it.
Giving Directions or Locations
? When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Boarding
Asking for Help and Offering Help
? People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Hesitating to accept an offer: ? Wouldn't that be too much bother?
Refusing/ declining an offer: ? No, thank you. I can manage. ? I don't think so, thank you. ? No, there's no need. But thank you all the same. ? It's very nice/ kind/ thoughtful of you. But please don't boaration for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.
Introductions
? Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Offering and Accepting Help
? Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
民航乘务英语 口语教程
Greetings
? In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.
Giving Information
? Information is usually given to those who ask for it. Besides, train stations, airlines and bus services frequently give information on delayed trains, flights, and even traffic jams.
Asking someone for help: ? Could you give me a hand? ? Would /could /will you help me? ? I wonder if you could help me. ? Would you mind giving/ lending me a hand? ? Do you think you could possibly lend/ give me a hand? ? Do me a favour, will you?
Accepting an offer: ? Thank you/ thanks/ thanks a lot. ? Oh, would you mind ~ing this for me? ? Thank you, if it's not too much bother. ? That's very kind/ thoughtful of you. ? Thank you. I'd appreciate it.
Giving Directions or Locations
? When asked for directions or locations, people are expected to give assistance. Normally they will show the other person where the place is.
Boarding
Asking for Help and Offering Help
? People may ask others for help when they are in trouble or in need, but before they do so, they must start the conversation politely. Phrases like “Excuse me”, “Could you give me a hand?” are often used in these situations.
Hesitating to accept an offer: ? Wouldn't that be too much bother?
Refusing/ declining an offer: ? No, thank you. I can manage. ? I don't think so, thank you. ? No, there's no need. But thank you all the same. ? It's very nice/ kind/ thoughtful of you. But please don't boaration for the Flight
Starting a Conversation
Conversations do not just “happen”. They have to be started in the right way. They must be continued carefully and ended correctly. The topics must be chose carefully to suit the speakers and setting.
Introductions
? Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Offering and Accepting Help
? Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
民航乘务英语 口语教程
Greetings
? In most cultures, when people meet acquaintances for the first time during a day, it is normal to greet them. The main purpose of this greeting is to build up and maintain good relationships and each language usually has a number of set phrases, which can be used for this purpose.