民航乘务英语综合教程 完整版本
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乘务英语综合教程unit 22
Language Points
10
FIRST AID KITS
Two different first aid kits are to be found on board. One contains medical items to assist any passenger suffering from sudden illness or accidental injuries. The other contains a selection of bandages and dressings. The first id kits will be sealed in plastic, while the bracket containing all the first-aid kits is locked by a padlock. The key for this padlock is in the possession of the purser.
Language Points
8Leabharlann OTHER SAFETY EWIPMENT
In addition to the emergency and survival equipment, there are many other things that can be used as safety equipment. They include demonstration bags, kangaroo belts, seat cushions, the public address system, the first aid and doctor’s kits, navigation bag and so on. Demonstration bags are provided on each aircraft for static safety and emergency briefings to the passengers. Kangaroo belts are intended to strap children to the parent belts. They can also be used to extend a normal seatbelt too short for an obese passenger. Seat cushions can be used as flotation aids in water.
民航客舱服务英语综合教程PPT unit 4 Before Take-off
2.Excuse me, sir. This is the crew seat. Would you please
return to your assigned seat
?
3.Hello,sir,this is an emergency exit ,so no bags are allowed on the floor. Would
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 1 Emergency Exit Briefing Listen , Repeat and Act
CA: Excuse me, madam, you are sitting near to the emergency exit. According to Civil Aviation Administration of China regulations, you are required to read this safety instruction leaflet carefully. Please do not touch the exit control handle except in an emergency. If this takes place, please help us open the emergency exit and help the
in the closet ?
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 1 Emergency Exit Briefing Useful Expressions
• emergency exit 紧急出口 •Civil Aviation Administration of China中国民航总 局 •instruction leaflet 说明手册 • control handle 控制手柄 •evacuate the aircraft 紧急撤离飞机
乘务英语综合教程unit 15
Language Points
7 Quarantine can be divided into three categories: human quarantine, plant quarantine and animal quarantine. Arriving international passengers need to pass through health control. They must fill in the form to say that they have been vaccinated against certain contagious diseases, if they arrive within 6 days of leaving or transiting an infected area, etc. in addition, passengers having any plants or meat products are requested to go through plant and animal quarantine prior to the Customs. Plant and animal quarantine includes all plants and vegetables with soil, fresh fruits, cut flowers, raw meat, eggs, processed meat( such as ham, bacon and sausages), dogs, birds, etc. As a rule, passengers with such items must present the “ Certificate of Origin” issued at the time of purchase. After the quarantine inspector has checked those items and stamped the certificate with “APPROVED”, they may be brought in. An example of a foreign quarantine regulation is the Australian Quarantine Statement:
乘务英语综合教程unit 3
Language Points
12 Occasionally cabin attendants make announcements in accordance with specific circumstances. For example, the departure is delayed due to technical problems, loading of cargo, wrong head count, or waiting for departure clearance. The airplane is going to land at an alternate airport because of unfavorable weather conditions or a sick passenger on board. Operational requirements make it necessary to transfer to another aircraft. The airplane has to return to the departure airport or the flight has to be cancelled due to mechanical troubles. The airplane flies direct to the destination airport due to unfavorable weather conditions over the transit airport. These announcements may also include: a turbulence announcement, passenger identification announcement, diversion announcement, landing card check announcement, etc. Here is a turbulence announcement.
乘务英语综合教程unit 17
trouble. 汤姆是一个有用的朋友，可以帮你脱离困境。
4． release v. “释放，解放”
Examples: ----- To release a prisoner is to set him free.
释放囚犯就是让他获得自由。 ----- It is dangerous to release radioactivity into the
Language Points
the pilot, is in command during the flight, and the responsibilities of command begin well before the flight. Therefore, if the crew are aware of this and conduct themselves accordingly, passengers will feel more relaxed and less anxious.
Language Points
Passengers need not be passive. This has been proved in several failed hijack attempts. Passengers were able to assist the crew in overpowering a hijacker or terrorist. However airlines would much rather that passengers had a safe and uneventful flight.
Century English for Cabin Attendants
Unit 17: The Safety of Passengers
4． release v. “释放，解放”
Examples: ----- To release a prisoner is to set him free.
释放囚犯就是让他获得自由。 ----- It is dangerous to release radioactivity into the
Language Points
the pilot, is in command during the flight, and the responsibilities of command begin well before the flight. Therefore, if the crew are aware of this and conduct themselves accordingly, passengers will feel more relaxed and less anxious.
Language Points
Passengers need not be passive. This has been proved in several failed hijack attempts. Passengers were able to assist the crew in overpowering a hijacker or terrorist. However airlines would much rather that passengers had a safe and uneventful flight.
Century English for Cabin Attendants
Unit 17: The Safety of Passengers
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
民航客舱服务英语综合教程
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
乘务英语综合教程unit 13
Language Points
4 Passengers considering volunteering to give up their seat on an overbooked flight are in a position to negotiate with the airline for valuable compensation. However, a passenger would be wise to volunteer only after doing the following:
--- The minister will oversee the proceeding of the project. 这位部长将要监督项目的进度。
4. up to sb. 应由…负责、是…的责任
Examples:
--- It is up to us to help those in need. 我们有责任帮助那些有困难的人。
Language Points
Double compensation will be paid if the substitute transportation is scheduled to get the passenger to the destination more than two hours(domestic) or four hours(international) later, or if the airline does not make any substitute travel arrangements for the passenger.
The minimum compensation schedule does not apply to charter flight, to scheduled flights operated with planes that hold 60 or fewer passengers, or to international flight inbound to the United States.
民航客舱服务英语教程课件
➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety
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民航乘务英语 综合教程
Translate the following sentences into English
• 1．空中乘务员与乘客进行面对面的交往。（ make contact with） • 2．乘客对航空公司的看法基于乘务员的言谈、举止和服务标准。（ base on） • 3．除了对身体有严格的要求外，乘务员应在工作中具有必需的基本素质。（ as well as） • 4．他们必须为乘客提供礼貌而高效的服务。 • 5．空中乘务员必须熟悉与飞行有关的信息。（ acquaint...with）
•1．广播词给乘客提供最新的飞行信息。（ provide...with) •2．飞机即将起飞时，提醒乘客系好安全带。（ remind） •3．乘务员在指定的时间给乘客读广播词。（ specified） •4．当飞机正飞越在名胜景点上空时，乘务员告知乘客。（ advise） •5．由于天气不好，飞机将在备降机场降落。（ due to）
• 6. Leave the aircraft quickly in case of fire. • 7. The announcement contains estimated time of arrival, local time and weather
conditons. • 8. Cabin attendants give the pssengers a brief introduction to the airport and the
• 6．为防发生火灾，请迅速离开飞机。（ in case of） • 7．通告包括预计到达时间，当地的时间和天气状况。 • 8．乘务员向乘客简单介绍飞机即将到达的机场和城市。（ approach） • 9．由于等待飞行许可，飞机推迟起飞。 • 10．飞机现在有些颠簸，请您回原位坐好，系好安全带。（ meet with）
• 1. Cabin attendants make face-to-face contact with passengers. • 2. Passengers' opinion of an airline is based on their speech, behavior and service standard. • 3. Cabin attendants should possess essential qualificaitons for their work, as well as rigid physical
city the airplane is approaching. • 9. The departure is delayed due to waiting for departure clearance. • 10. The airplane has met with some turbulence. Please return to your seat and
• 6．为避免误解，他们要用简单词语而不是航空系统用的行话。（ instead of） • 7．空中乘务员必须对乘客的实际需要做出反应。（ respone to） • 8．在紧急情况下他们起着重要的作用。（ play a role in） • 9．乘务员必须履行指定的职责。（ perforn） • 10．人们期望乘务员能讲几种语言。（ expect）
fasten your seat belt.
• 1. 在椅背的袋子中你可以找到安全手册和杂志。 • 2. 照明灯在头顶上，照明方向可以调整。它可以用来阅读，由于灯光集中，
不影响别人。 • 3. 你可以根据需求调整通风口。 • 4. 为了安全起பைடு நூலகம்，餐桌在降落前应折叠收起。 • 5. 如果需要帮助，可以按按钮求助。
•1. Announcements provide the passengers with updated information about the flight. •2. When take-off is inminent, passengers are reminded to fasten their seat belts. •3. Cabin attendants read announcements to passengers at specified times. •4. Passengers are advised when the plane is flying over the scenic spots. •5. The airplane is going to land at an alternate airport due to unfavorable weather conditions.
• 6. They ought to use simple words instead of airline jargon to avoid misunderstanding. • 7. Cabin attendants must respond to the actual needs of passengers. • 8. They play an important role in an emergency. • 9. A cabin attendant must perform her own assigned duties. • 10. The cabin attendants are expected to speak several languages.
requirements. • 4. They must provide a courteous and efficient service to the passengers. • 5. Cabin attendants must be acquainted with information about the flight.
Translate the following sentences into English
• 1．空中乘务员与乘客进行面对面的交往。（ make contact with） • 2．乘客对航空公司的看法基于乘务员的言谈、举止和服务标准。（ base on） • 3．除了对身体有严格的要求外，乘务员应在工作中具有必需的基本素质。（ as well as） • 4．他们必须为乘客提供礼貌而高效的服务。 • 5．空中乘务员必须熟悉与飞行有关的信息。（ acquaint...with）
•1．广播词给乘客提供最新的飞行信息。（ provide...with) •2．飞机即将起飞时，提醒乘客系好安全带。（ remind） •3．乘务员在指定的时间给乘客读广播词。（ specified） •4．当飞机正飞越在名胜景点上空时，乘务员告知乘客。（ advise） •5．由于天气不好，飞机将在备降机场降落。（ due to）
• 6. Leave the aircraft quickly in case of fire. • 7. The announcement contains estimated time of arrival, local time and weather
conditons. • 8. Cabin attendants give the pssengers a brief introduction to the airport and the
• 6．为防发生火灾，请迅速离开飞机。（ in case of） • 7．通告包括预计到达时间，当地的时间和天气状况。 • 8．乘务员向乘客简单介绍飞机即将到达的机场和城市。（ approach） • 9．由于等待飞行许可，飞机推迟起飞。 • 10．飞机现在有些颠簸，请您回原位坐好，系好安全带。（ meet with）
• 1. Cabin attendants make face-to-face contact with passengers. • 2. Passengers' opinion of an airline is based on their speech, behavior and service standard. • 3. Cabin attendants should possess essential qualificaitons for their work, as well as rigid physical
city the airplane is approaching. • 9. The departure is delayed due to waiting for departure clearance. • 10. The airplane has met with some turbulence. Please return to your seat and
• 6．为避免误解，他们要用简单词语而不是航空系统用的行话。（ instead of） • 7．空中乘务员必须对乘客的实际需要做出反应。（ respone to） • 8．在紧急情况下他们起着重要的作用。（ play a role in） • 9．乘务员必须履行指定的职责。（ perforn） • 10．人们期望乘务员能讲几种语言。（ expect）
fasten your seat belt.
• 1. 在椅背的袋子中你可以找到安全手册和杂志。 • 2. 照明灯在头顶上，照明方向可以调整。它可以用来阅读，由于灯光集中，
不影响别人。 • 3. 你可以根据需求调整通风口。 • 4. 为了安全起பைடு நூலகம்，餐桌在降落前应折叠收起。 • 5. 如果需要帮助，可以按按钮求助。
•1. Announcements provide the passengers with updated information about the flight. •2. When take-off is inminent, passengers are reminded to fasten their seat belts. •3. Cabin attendants read announcements to passengers at specified times. •4. Passengers are advised when the plane is flying over the scenic spots. •5. The airplane is going to land at an alternate airport due to unfavorable weather conditions.
• 6. They ought to use simple words instead of airline jargon to avoid misunderstanding. • 7. Cabin attendants must respond to the actual needs of passengers. • 8. They play an important role in an emergency. • 9. A cabin attendant must perform her own assigned duties. • 10. The cabin attendants are expected to speak several languages.
requirements. • 4. They must provide a courteous and efficient service to the passengers. • 5. Cabin attendants must be acquainted with information about the flight.