推荐-华为的营销人员培训教材2 精品
营销人员必读十大好书
营销人员必读的10本好书-上一个营销人员，无论你是销售、市场、策划、销售培训，必须对营销的整体概念有理解，另外，还需要有营销的思维方法，销售心态的激励，现代营销要求已经越来越高，不仅需要对营销“观其大略”，还需要对营销的各个主要方面进行深入的了解，如营销战略、渠道规划管理、整合传播、广告、新闻炒作、促销活动等，这里推荐的是有代表性的10本书。
1、《营销管理----分析、计划、执行和控制》作者：（美）科特勒，（美）凯勒译者：梅清豪出版社：上海人民出版社本书作者是美国营销学界权威科特勒，这本《营销管理—分析、计划、执行与控制》已取得营销学界的普遍认可，并广泛地应用于教学和实践。
此书由营销管理的原理概念、分析营销机会、制定营销战略、营销计划和组织执行市场营销等五个部分组成。
作者看到了营销中非常重要的一些趋势，如全球营销观点的进一步兴起、电子网上销售、高技术产业营销地位的加强、公众及企业对市场及营销行为道德的呼吁等等，并如多年前提出著名的营销组合概念一样，又提出了许多新的营销观点和概念。
可以说，作者捕捉新信息的能力是非凡的。
此书在不断的更新之中，目前已经出到了11版，堪称营销经典，想从总体上对营销了解，此书不可不读。
本书虽然有不少案例，但仍略有学术的特性，如果您是企业的营销管理人员，建议与《哈佛管理全集》中《营销管理》一章对比阅读，此章主要是从企业经营的角度出发，阐述营销管理的各个方面，更具操作性。
https:///mn/detailApp/ref=as_li_tf_til?asin=B008M50KEG&tag=luokaiyao06-23 &camp=404&creative=2024&linkCode=as1&creativeASIN=B008M50KEG&adid=12R78P185P RTQD8PTG4V&2、《营销战》作者: 杰克?特劳特/ （美）艾?里斯译者: 李正栓贾纪芳出版社: 中国财经出版社这是“营销战略”的经典著作。
销售基础培训：华为专业销售技巧
专业销售技巧
一、销售的核心概念
客户为什么来我们的公司？ 客户为什么会买我们的产品？ 客户为什么让你赚他的钱？
Page 2
销售的核心是交换
赢----赢
＝ 产品
￥
？
卖者
买者
赢-----赢交易
机会 产品 服务
卖者
＝？ 价格
买者
市场营销组合
产品Product 价格Price 促销Promotion 渠道Place
三者都是吃饭，需求却大不一样。所以，我们要 针对三种不同的客户需求采取三种不同的销售方式。
不过，方式不是越高越好，要以客户为本，合适 就好，既不要不及，也不要过之。
三维的客户需求
产品技术需求
情感的需求
维系关系的需求
产品技术需求 信息/产品/价格/培训/养护/发货时间
情感的需求 倾听/了解/理解/关心
关联
本公司
竞争对手
Relevance
OEM
渠道
响应 Response
OEM
关系 Relationship
客户（市场）
回报 Return
客户 费用 Cost 沟通 便利Convenience
Customer
Communication
现代营销
需要站在客户立场幫助你的客戶 改善目前的狀況
需求 目前狀況
滿意 理想狀況
去买个汉堡，你会选价钱适当、分量充足的。你关注 的是汉堡，这叫内在需求。
而你给女朋友过生日，可能去吃烛光晚餐，你关 注的不只是食物，还有就餐环境，这叫外在需求。
要是办婚宴，就得到星级饭店，因为是终身大事， 你不能只关注食物、环境，还有婚礼的全过程。你期 望成功的婚礼留给大家一个永恒的美好记忆，这就是 战略需求。
华为营销人员完全培训教材课件
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如何提升岗位技能？华为全岗位员工必备技能汇总(附推荐书籍)
华为全岗位员工必备技能汇总（附推荐书籍）一、客户经理、技术销售、技术服务必备技能①：通信原理、电信网络、计算机网络基础知识，包括：网络结构、网络规划与优化原则、专项产品（GSM/UMTS/CDMA/WiMAX/核心网/传输/接入/数据通信/数据库等)知识等。
推荐阅读书籍：《通信原理》、《计算机网络》、《网络规划与优化》必备技能②：商务英语以及专业英语听说读写的能力。
推荐阅读书籍：《商务英语》、《专业英语（通信、电子、计算机类）》必备技能③：通信行业竞争态势、市场分析方法和营销知识、品牌营销、项目管理方法。
推荐阅读书籍：《电信产品与服务销售法则》（推荐：美国菲利普.麦克斯.凯著）、《大客户销售》、《项目管理》、《电信营销制胜--为客户创造价值》（推荐：人民邮电出版社版本）、《营销管理》（推荐：美国菲利普.科特勒著）二、商务经理必备技能：①合同法基础知识和国际条约惯例，掌握国际税务基础知识、海外合同税务成本及风险分析；②熟悉贸易术语，INCOTERMS2000中常用的贸易术语买卖双方职责的划分、费用划分、风险转移点。
推荐阅读书籍：《国际贸易》、《合同法》三、计划与销售管理必备技能：①市场调研与分析方法、营销规划、销售项目管理相关知识；②电信网络基础知识、电信网络结构、发展趋势等。
推荐阅读书籍：《市场调研方法》、《项目管理》、《营销管理》（美国菲利普.科特勒著）四、研发所有岗位必备技能：①了解电信业的基本技术和相互联系、②了解电信网络基础知识。
推荐阅读书籍：《电信运作教程》五、软件研发必备技能：①掌握软件开发基本技能（Java/C++/C等）；②掌握数据库开发基本技能；③了解敏捷软件开发的原则、模式与实践。
推荐阅读书籍：《Core Java 2 》、《C++ Primer(4E EN)》、《C语言数据结构(严蔚敏)》、《Head First SQL》、《敏捷软件开发：原则、模式与实践》六、硬件研发必备技能：①具备良好的数字、模拟电路基础；②熟悉C/嵌入式系统开发/底层驱动软件编程/逻辑设计。
《华为销售培训》课件
04
华为销售案例分析
Chapter
成功案例分享
成功案例1
成功案例3
华为与某大型电信运营商的合作。通 过深入了解客户需求，提供定制化解 决方案，成功获得大额订单。
华为在企业网市场的突破。凭借技术 创新和优质服务，成功赢得企业客户 的信任，实现市场份额的持续增长。
பைடு நூலகம்
成功案例2
华为在欧洲市场的拓展。通过与当地 合作伙伴建立良好关系，成功打入市 场，实现销售业绩的快速增长。
总结词：了解客户真实需求，挖掘潜在 需求
定期与客户进行沟通，了解其业务变化 和需求变化，以便及时调整销售策略。
分析客户的市场定位、竞争对手和行业 趋势，以提供更符合其需求的解决方案 。
详细描述
通过沟通、观察和提问等方式，深入了 解客户的业务需求、期望和痛点。
产品展示与演示
总结词：全面展示产品 特点与优势，提高客户
认知度
01
根据客户需求，有针对 性地展示产品的特点、
功能和优势。
03
强调产品的差异化优势 ，与竞争对手进行比较 ，凸显产品独特卖点。
05
详细描述
02
通过现场演示、产品试 用和案例分享等方式， 让客户更好地了解产品
的实际效果。
04
商务谈判与合同签订
详细描述
总结词：达成合作共识，签 订合同并确保双方权益
失败案例总结
失败案例1
华为在某新兴市场的开拓受挫。 由于对市场变化反应不够敏捷， 错失商机，导致销售业绩不佳。
失败案例2
华为在某产品线的定价策略失误 。过高或过低的价格定位导致与 竞争对手相比缺乏竞争力，影响
销售业绩。
失败案例3
华为在某国家市场的政治风险应 对不足。未能及时预测和应对政 策变化，导致业务受阻，损失大
华为培训移动产品二营展厅培训教材英文
内部资料，注意保密华为移动产品展厅培训教材展厅技术部编辑华为技术华为技术有限公司2005前言本课程通过对华为移动产品发展历程、产品结构、功能、性能、产品卖点、典型应用实例、与竞争对手的比较以及产品发展趋势的讲解，辅以学员自己的讲解演练和展厅讲解实习，使学员不仅掌握华为移动产品主要特点、技术优势、典型应用等知识，而且掌握基本的宣讲技能和技巧。
学完本课程后，学员能够达到：●了解华为移动产品研发、市场应用情况●掌握华为移动产品基本结构、功能和特性●掌握我司移动产品机会点和推广策略●掌握基本宣讲技巧●能够对一般专业性的市场客人和各类非市场客人进行公司产品讲解，为今后的市场营销工作打下良好基础。
目录第一章 WCDMA讲解词 (5)第一节华为WCDMA概述 (5)1.1 Huawei WCDMA introduction (5)1.2 Activities in UMTS industry (6)1.3 Major events of Huawei UMTS (6)第二节展台展板讲解词 (6)2.1 Poster1: Long-term Accumulation (6)2.2 Poster2: Telfort Project (6)2.3 Poster3: 4 commercial networks (7)2.4 Poster4: Introduction of China Mobile T-Project (7)2.5 Poster5: Introduction of abundant 2G/3G interworking experience (8)2.6 Poster6: UTRAN with high performance (8)第三节演示业务介绍 (8)3.1 Video on demand (VOD) (8)3.2 Video Phone(VP） (8)3.3 UMTS Video conference interworking with NGN (VC） (8)3.4 Media Streaming Service (8)3.5 Web-surfing via Bluetooth PDA combined with UMTS handset (8)3.6 CMB (Cell Multimedia Broadcast) also called simplified MBMS (8)3.7 Uplink 384kbps Services (8)第四节展台设备介绍 (8)4.1 UTRAN for Better Coverage and Higher Performance (8)4.2 RAN equipments introduction (9)4.3 Advanced CS Core Network (10)4.4 CN CS equipments introduction (11)4.5 Versatile PS Core Network (11)4.6 CN PS equipments introduction (11)4.7 Experienced Radio Network Planning (12)第二章 CDMA2000 讲解词 (13)第一节展板介绍 (13)1.1Global Applications of Huawei CDMA2000 (13)1.2 End-to-end solution of Huawei CDMA2000 (14)1.3 Huawei SoftSwitch technology (15)1.4 No.1 supplier of CDMA450 worldwide (16)第二节展台设备介绍 (17)2.1 Huawei softswitch of CDMA2000 (17)2.2 Huawei HLR (17)2.3 Huawei PTT – iPAT9830 (17)2.4 Huawei PDSN (18)2.5 Advanced CDMA2000 BSS (18)2.6 CDMA2000 Handsets & Terminals (19)第三节演示业务介绍 (19)3.1 Abundant EV-DO high speed data service (19)第三章 GSM/GPRS产品讲解词 (21)第一节GSM/GPRS应用介绍 (21)第二节展台设备介绍 (21)2.1 MSC/HLR (21)2.2 GPRS/EDGE (22)2.3 BSC (the equipment isn’t shown here) (24)2.4 Serials of BTS Products (24)第一章 WCDMA第一节华为WCDMA概述1.1 Huawei WCDMA introductionHuawei has been investing heavily in 3G and currently there are over 4000 engineers engaged in the R&D of 3G system with global 3G R&D institutes in Shenzhen, Shanghai and Beijing of China and Sweden, India and the United States. Huawei has already successfully deployed its commercial UMTS total solution. In fact, more and more operators are now placing their 3G confidence in Huawei.Huawei is one of the few vendors that have achieved commercial applications (10 commercial networks and over 30 trial networks). Commercial contracts include those with Sunday in Hong Kong, Etisalat in UAE, Emtel in Mauritius, TM in Malaysia and Telfort in the Netherlands.Hong Kong is one of the world's most competitive mobile markets. With high performance, mature product and quick response to customer’s requirement, Huawei was selected by SUNDAY from five global equipment vendors (others are Siemens, Alcatel, Nortel and ZTE).Etisalat, one of the world’s top 500 companies, provides telecommunication services to the United Arab Emirates and is one of the leading service providers in the Middle East Region. On Dec. 24, 2003, Huawei helped Etisalat launch UMTS services in UAE, enabling Etisalat to become the first company in the Middle East and the Arab World to introduce UMTS network.Telekom Malaysia(TM) is the biggest telecom operator in Malaysia and holds a very high position in the telecom market of Asia Pacific. In September of 2004, after strict trial network test and competition among Ericsson, Nokia, Siemens, Alcatel, and Huawei, Huawei won the commercial contract from TM to cover the booming area of Malaysia. In this commercial network, Huawei RAN inter-works with Nokia CN, and proved its excellent interoperability.In Dec.8, 2004, Telfort, Netherlands selected Huawei as their partner on 3G and takes Huawei as the sole UMTS supplier. Huawei will help Telfort to build a nationwide and high-quality UMTS network in Netherlands with a coverage of the whole country including all the main cities like Amsterdam, Rotterdam, Hague, etc. Huawei will deliver a turnkey solution, giving Telfort full UMTS capabilities, interworking with its existing GSM and EDGE platforms and readiness for HSDPA. With Huawei innovative distributed UMTS solutions, Telfort can achieve 30% Opex and Capex saving. Just like the CEO of Telfort said “Huawei's technological and innovative skills are really impressive…We are confident that Huawei will help us to develop innovative and cost effective data solutions for our customers and look forward to a prosperous relationship with them."Here are some key points of this case:1. Huawei will provide an end-to-end solution based on R4 architecture for Telfort.2. Network covers 99% population of the Netherlands3. Replace the existing GSM/GPRS core network with a unified 2G/3G core network4. Distributed Coverage Solution can greatly reduce OPEX and CAPEX, with 30％TCO (Total Cost of Ownership) Saving5. Huawei will deliver a turnkey project1.2 Activities in UMTS industrya) Doing trails and tests with Vodafone, Telefonica, NTT DoCoMo, China Mobile, ChinaTelecom, China NetCom;b) Complete Inter-Operability Test (IOT) with the mainstream equipment vendors:Ericsson, Nokia, Motorola, Nortel, Siemens-NEC, Alcatel;c) Complete IOT for single/dual –mode handsets: Nokia 6650, Motorola A830, NECPeony, NEC C606, Sony-Ericsson Z1010, Qualcomm TM5200/6200, SANYO, LG ;d) Major founder for the Common Public Radio Interface, which is aiming to define apublicly available specification for the key internal interface of radio base stations.e) Establishing 3G open Lab for the development and testing of 3G services withSP/CP, researching WIN-WIN business models and cultivating the 3G value chain;f) Huawei respects IPR. Huawei is one of the few vendors who can design 3G coreASIC. We have our own intellectual properties for 3G and have signed IPR cross-license agreement with Ericsson and Nokia.g) In the MTNet test, which is organized by the Chinese Ministry of Information Industry,Huawei has passed all the 326 mandatory test items and 70 of the total 75 optional test items. Huawei has been ranked No. 1 in both 2 phases of the MTNet test.h) Huawei has also been investing heavily on 3G handsets and is planning to launch aseries of them especially the low-cost 3G handsets.i)1.3 Major events of Huawei UMTSa) 1995, started R&D on CDMA / UMTS technologyb) Aug. 2001, deployed China’s first UMTS pilot network in Shanghaic) Sep. 2002, dialed the world’s first UMTS intelligent call on CAMEL 3d) Jun. 2003, one of the major founders for CPRIe) Jun. 2003, complete long-distance IP video call based on R4f) Sep. 2003, joint force with Infineon to offer UMTS mobile phone platformg) Dec. 2003, sole supplier of commercial UMTS system for Etisalat (UAE)h) Dec. 2003, sole supplier of commercial UMTS system for Sunday (Hong Kong)i) Aug. 2004, complete world’s first and largest softswitch based R4 network for ChinaMobilej) Sep. 2004, RAN supplier of commercial UMTS system for TM (Malaysia)k) Dec. 2004, sole supplier of commercial UMTS system for Telfort (Netherlands)第二节展台展板讲解词2.1 Poster1: Long-term AccumulationThis poster is self-explaining.2.2 Poster2: Telfort ProjectIn Dec.8, 2004, Telfort, Netherlands selected Huawei as their partner on 3G and takes Huawei as the sole UMTS supplier. Huawei will help Telfort to build a nationwide and high-quality UMTS network in Netherlands with a coverage of the whole country including all the main cities like Amsterdam, Rotterdam, Hague, etc. Huawei will deliver a turnkey solution, giving Telfort full UMTS capabilities, interworking with its existing GSM and EDGE platforms and readiness for HSDPA. With Huawei innovative distributed UMTS solutions, Telfort can achieve 30% Opex and Capex saving. Just like the CEO of Telfort said “Huawei's technological and innovative skills are really impressive…We are confident that Huawei will help us to develop innovative and cost effective data solutions for our customers and look forward to a prosperous relationship with them."Here are some key points of this case:1. Huawei will provide an end-to-end solution based on R4 architecture for Telfort.2. Network covers 99% population of the Netherlands3. Replace the existing GSM/GPRS core network with a unified 2G/3G core network4. Distributed Coverage Solution can greatly reduce OPEX and CAPEX, with 30％TCO (Total Cost of Ownership) Saving5. Huawei will deliver a turnkey project2.3 Poster3: 4 commercial networksa) Introduction of Sunday projectHuawei provides SUNDAY entire end-to-end UMTS solution needed for the 3G launch, including UMTS radio access network, core network, 3G mobile intelligent network, data service platform and applications. The core network adopts soft switch architecture which supports 3GPP R99/R4, GSM/GPRS and TD-SCDMA standard.The 3G network will offer video mailbox, video phone, video conference, Portal, PTT, MMS, IN/CAMEL/MNP and WLAN integration, etc. services. Huawei may also supply SUNDAY with commercial UMTS mobile phones later.b) Introduction of Etisalat projectHuawei provides total UMTS solution with capacity of 160,000 subscribers (phase 1), based on 3GPP R4 architecture, including CN and RAN equipment. Coverage area: Whole country including Abu Dhabi, Dubai, Sharjah, Ajman, etc.Services: Video phone, video conference, live TV on mobile phone, high-speed mobile Internet access and rich data services, etc.With Huawei’s solution, Etisalat GSM customers can migrate to 3G service without the need to change their existing numbers or SIM cards. This is also the world’s first commercial network which supports 2G/3G roaming.c) Introduction of TM projectTelekom Malaysia(TM) is the biggest telecom operator in Malaysia and holds a very high position in the telecom market of Asia Pacific. In September of 2004, after strict trial network test and competition among Ericsson, Nokia, Siemens, Alcatel, and Huawei, Huawei won the commercial contract from TM to cover the booming area of Malaysia. In this commercial network, Huawei RAN inter-works with Nokia CN, and proved its excellent interoperability.2.4 Poster4: Introduction of China Mobile T-ProjectHere is the giant network structure for China Mobile. We are building the TMSC network for China Mobile. The project adopted Huawei’s advanced MSC: softswitch MSC, thus demonstrating the reliability of Huawei softswitch MSC. The position of TMSC1 is very important and they deal with all the long distance traffic between provinces. Based on softswitch MSC, CMCC can save much transmission cost in long-distance calls. The project includes 8 pairs of MSC servers and 32 dual homing MGWs, totally 40,000 E1 ports, building in 31 branch offices of CMCC. The project was completed in August, 2004. It survived the peak of the Chinese Lunar New Year in early 2005 and proved to be of best quality and reliability.2.5 Poster5: Introduction of abundant 2G/3G interworking experienceHuawei has rich 2G/3G interworking experience in commercial networks. Huawei provides the first commercial network which supports 2G/3G roaming for Etisalat, UAE.2.6 Poster6: UTRAN with high performanceThis poster is self-explaining, and may also refers to Key Message: 1.1 UTRAN for Better Coverage and Higher Performance.第三节演示业务介绍3.1 Video on demand (VOD)By using 3G handset as the wireless modem, enjoy the VOD service through UMTS network. The streaming data of high-resolution film is transported from 3G handset to laptop PC via USB port, and displayed on the screen of PC.The downlink speed reaches 384Kbps; the VOD will be one of the most excited services of 3G.3.2 Video Phone(VP）By using 2 UMTS handsets with camera to realized the video Call service，allowing customers to see each other on the screen when speaking to them.VP is circuit-switched based 64K service, will be one of the leading 3G service.3.3 UMTS Video conference interworking with NGN (VC）Customers using a 3G handset dial service access number to join video conference meeting of NGN to realize interworking with NGN VC.VC is one kind of 64Kbps service based on circuit - switched domain, can be used to provide mobile office and online monitor service.3.4 Media Streaming ServiceThe UMTS handset connects to the internet directly, plays the streaming data online such as music，movie, etc. Media streaming service is also one of most attractive service. 3.5 Web-surfing via Bluetooth PDA combined with UMTS handsetUsing PDA with Bluetooth function combines with UMTS handset to realize high speed wireless data service, such web surfing, streaming media playing.Bluetooth PDA supplements the limitation of 3G handset data processing capability; realizes personal mobile internet, mobile office, etc., services.3.6 CMB (Cell Multimedia Broadcast) also called simplified MBMSHuawei is the first vendor to provide the end-to-end multimedia broadcast service over UMTS system in the industry. At the same data usage, services based on CMB, which is a simplified MBMS (Multiple Broadcast Multimedia Service), can be only priced at less than 5% of the present charge for media streaming services. CMB supports media streaming (live video, live TV, commercial video chips, etc.) and downloading services. This innovative service doesn’t require any hardware change, only software upgrade is needed.3.7 Uplink 384kbps ServicesBesides 14.4Mbps downlink rate that Huawei HSDPA solution can provide, Huawei also introduces enhanced solution to support 384k in both downlink and uplink, which can support symmetrical services such as high quality video phone, video conference and high speed for upload applications with large traffic, such as ftp and P2P file sharing.第四节展台设备介绍4.1 UTRAN for Better Coverage and Higher Performancea) Huawei delivers complete set of NodeB family, meeting different needs of operators.These include the 12-TRX/6-TRX indoor macro NodeB, the 6-TRX outdoor macro NodeB, the all-in-one Mini NodeB, and the distributed NodeB (Baseband Processing Unit (BBU) and the Remote Radio Unit (RRU));b) Distributed NodeB, which can greatly reduce OPEX and CAPEX, Separatetraditional macro Node B into two parts: BBU and RRU connecting via optical fiber.The interface between RRU and BBU is open, according to CPRI, Huawei is one of the founders of CPRI. For details, please refer to 1.6.c) For the initial deployment of 3G network, the coverage is most concerned byoperators. With Huawei’s optimal coverage solution, the coverage of UMTS can be as good as that of GSM 900MHz system. These technologies include: power combining with TX diversity, high RX sensitivity of -125dBm, RRU and Tower Mounted Amplifier, 4-way RX diversity, AMR Control and DCCC RRM algorithms, etc.d) The efficiency of traditional LPA is 9%, based on FF technology. Huawei developednew PA technology, DP(Digital Pre-Distortion) plus HPA, which enhance the power efficiency to 18%.e) Huawei has also developed enhanced RTT algorithms that can ensure bothcoverage and capacity in the future. These include the Smart Antenna, the Multi-User Detection, etc.f) The bearer capability of Huawei NodeB is very remarkable. It can simultaneouslysupport up to 8 connections of 384Kbps on the downlink and 7 connections of 384Kbps on the uplink within one single sector-carrier.g) Huawei HSDPA can support 15 codes and full rates up to 14.4Mbps, relies onself-designed ASIC chip.4.2 RAN equipments introductiona) BTS3812E: new Indoor Macro NodeB➢ Smallest NodeB to support 12 CELLs in the industry with height of 1.4 meters and width of 0.6 meters➢ Support flexible configuration mode, such as O1, O2, O3, O4, S3×1, S3×2, S3×3, S3×4, S6×1, S6×2➢ Support flexible diversity mode, such as 2 Rx Diversity, 4 Rx Diversity, 2 Tx Diversity, etc➢ Support Remote Electric Tilt (RET) antenna➢ Support High Speed Downlink Packet Access（HSDPA）➢ High Power efficiency: type1: 18% (DPD: Digital PreDistortion)；type2: 28% (DPD+Doherty)b) BTS3812A: new outdoor Macro NodeB➢ Compact design with height of 1.7 meters and width of 0.9 meters➢ Support flexible configuration mode, such as O1, O2, O3, O4, S3×1, S3×2, S3×3, S3×4, S6×1, S6×2➢ complies with the IP55 of International Protection Standard➢ Can work normally under the temperature -40 ︒C ~ +50 ︒C (with heat exchanger)➢ Support flexible diversity mode, such as 2 Rx Diversity, 4 Rx Diversity, 2 Tx Diversity,etcc) BTS3802C: All-in-One Mini NodeB➢ All-whether, all-in-one design➢ No equipment room needed, less auxiliary facilities➢ Small size and light weight, easy installation➢ T1, E1, STM-1 transmission, support CES and Fractional ATM➢ Support 128 voice channelsd) RRU3801C: Remote Radio Unit➢ Optical fiber transmission, flexible networking➢ Share base-band and clock modules with host NodeB➢ Adaptable to outdoor environmente) BBU3806: baseband processing unit➢ Distributed NodeB system with RRU➢ Size: 19’inch box,1U➢ Ambient Temp : -5～＋50 °C➢ Single box support 3*1 up to 384voice channels/DL, 256 voice channels /UL, Four box support 3*4 up to 1536 voice channels /DL, 1024 voice channels /ULf) BSC6800: Radio Network Controller➢ Based on commercial ATM/IP platform➢ Modular design, smooth expansion and upgrade➢ 40,000 equivalent voice channels, 1,000,000 equivalent voice subscribers➢Max. 40K Erl/960M/1600 NodeBs/ 4800 cells➢ Powerful service bearing capability, support 8 kinds of AMR voice➢ Support transport sharing between 2G and 3G4.3 Advanced CS Core Networka) Huawei’s Circuit-Switched Core Network is based on the soft-switching architecture,which is the very pith of the next generation network (NGN). It realizes the separation of carrier and control, featuring smooth evolution, convenient O&M, flexible roll-out and control of services.b) Huawei R4 Core Network supports simultaneous access of both UTRAN and GSMBSS, and also has backward compatibility with 3GPP Rel99. So we call it a unified core network solution.c) The MSC Server and MGW feature large capacity, high density and high-scalability.They both have compact configuration of one single rack, supporting 50,000 subscribers to the minimum. Due to the modular design, they can be expanded all the way to their full capacity, i.e. 1.8 million subscribers with 3 racks.d) The Video Inter-working Gateway (VIG) is a very important network element for therealization of mobile video services. It functions as the interpreter for signaling between systems based on different video standards, e.g. H.323 and H.324M, enabling the inter-connection of video services between UMTS and other telecom systems, e.g. NGN, broadband, Internet.e) Huawei adopts enhanced technologies to improve the quality of voice service,including TFO/TrFO, AMR Control, Comfortable Noise Generation, and Loss Packet Compensation.f) Huawei’s CS CN products have been widely deployed in the commercial network ofChina, Thailand and U.A.E. At the same time, Huawei NGN products, which are based on same platform as Huawei UMTS CS CN, have been deployed in Brunei Telecom. China Telecom, China Satellite Telecom. British Telecom, etc.4.4 CN CS equipments introductiona) UMG8900: Media Gateway⏹Unified media gateway for both mobile and fixed system⏹Smooth evolution to R5/R6, reusing existing hardware⏹Support dual homing features, network-level reliability ensured⏹Support E1/T1, SDH/ATM/POS 155M, FE/GE⏹Support H.324M, multiparty session, etcb) MSoftX3000: MSC Server⏹Abundant services: CAMEL 3, LCS, lawful interception, USSD callback, H.324M⏹Large capacity and high density, 1.8 million subs with 3 racks⏹Support dual homing networking, embedded SG functions⏹Support both layered and non-layered network architecture⏹Support simultaneous access of GSM BSS and UTRAN4.5 Versatile PS Core Networka) Huawei PS Core Network supports the simultaneous access of both UTRAN andGPRS BSS. It can support R99/R4/R5 and smooth evolution to R6 is also guaranteed.b) The GGSN embeds the SSP function and can support Pre-Paid Service (PPS).Huawei has provided the GGSN equipment for AIS of Thailand, enabling its prepaid subscribers to enjoy the attractive data services bringing by GPRS.c) The GGSN has the content-detection functionality. As a result, content-basedcharging can be supported by Huawei PS CN. This function gives operator the freedom of choosing different billing strategy and business modes.d) Due to the content-detection capability, another function which is called OnlyOneAPN can be provided. With this function, the end-users do not need to re-select APN by hand when they are changing to other services. The network will do the routing for the end-user. Re-selection of APN will be invisible by end-users. This function brings more convenience to both the end-users and the operators.e) Huawei’s PS CN has been de ployed in 24 countries, 35 operators commercialexperiences, in Asia, Africa, Europe, South America.f) Huawei SGSN/GGSN/CG global application serves more than 12,000,000subscribers PS services and occupies more 47% market share in China Mobile.4.6 CN PS equipments introductiona) SGSN9810: Serving GPRS Support Node●Support both UMTS and GPRS●Capacity up to 1.6 million subs, and 800,000 PDP context simultaneously.●Guaranteed QoS: Diffserv QoS, MPLS, etc.●Support E1/T1, ATM STM-1/STM-4, POS STM-1/STM-4, FE/GE●Special functions: CAMEL 3, LCS, Lawful Interception, GTP HardwareForwarding, 2M Signaling, IPSec, etc.b) GGSN9811: Gateway GPRS Support Node●Support both UMTS and GPRS●handle 1,000,000 PDP context (Single sub-rack), 5,000,000 PDP context(Multiple sub-racks) simultaneously●Excellent quality of service based on Internet differentiated service classes.●Support packet security filtering/ACL mechanism●Support ATM STM-1/STM-4, POS STM-1/STM-4, FE/GE4.7 Experienced Radio Network PlanningHuawei has more than 300 professional UMTS Radio network planning (RNP) engineers locating in over 30 technical support centers worldwide. More than 75% of them hold master or higher degrees. Expertise database, simulation model database and case database of network planning & optimization have been set up to facilitate the RNP.Huawei holds more than 150 3G RNP patents and embodies the belief of RNP into ASIC design. Self-designed software has been developed to field test and network planning & optimization. Huawei has the experience of network planning & optimization in hundreds of 3G projects worldwide, including the commercial 3G network radio network planning in UAE , Hong Kong, Malaysia and NetherlandsHuawei RNP team cooperates with professional international RNP companies(such as WFI and Aircom), invites foreign experts from Europe, USA and Korea to join RNP team and provides professional 3G RNP service globally.About IPRHuawei respects IPR. Huawei is one of the few vendors who can also produce 3G core ASIC. We have our own intellectual properties for 3G and have signed IPR cross-license agreement with Ericsson and Nokia.Till today, Huawei has applied for more than 800 patents Covering UMTS key technologies.About CPRIIn May 2003, Ericsson, Huawei, NEC, Nortel Networks and Siemens created an industry cooperation, CPRI (Common Public Radio Interface).CPRI defines the interface between RE (Radio equipment) and REC (radio equipment control) which is a key internal interface in the radio base station. The aim of CPRI is to define a publicly available specification for the key internal interface of radio base stations.As a founder of CPRI, Huawei’s RRU is fully complied with CPRI 1.1 specification, which means operators can have the benefits of cost-effective and high quality from the whole CPRI industry.第二章 CDMA2000第一节展板介绍1.1Global Applications of Huawei CDMA2000Huawei CDMA2000 has been widely applied worldwide in over 50 countries, in Europe, Eastern Europe, CIS region, middle Asia, Asia & pacific, Africa, Middle East, Latin America and north America., such as U.S.A., Mexico, Brazil, Portugal, Romania, Russia, Belarus, Turkmenistan, Kirgizstan, Uzbekistan, Georgia, Azerbaijan, Kazakstan, Ukraine, Thailand, Indonesia, India, Pakistan, Vietnam, Brunei, Yemen, Saudi Arab, Egypt, Algeria, Nigeria, Ethiopia, …. The t otal capacity is c.a. 20 million subscribers. Especially, Huawei is the leading vendor of CDMA450 application with 66% market share worldwide, and 43% market share of CDMA-WLL, 5 commercial EV-DO networks and over 15 DO trial networks.In 2004, American operator (NTCH-CA) selected Huawei as the supplier of her CDMA network. And in the 1st phase, Huawei deployed 2 local networks in California and Arizona in 1900MHz, including SMS & MMS equipments. This is the first time that Chinese telecom vendor supplies CDMA system in United States of America. As we know, CDMA technology is originated from U.S.A. and applied in the first instance, they know CDMA very well, so they understand exactly the keys of CDMA. Huawei passed all the tests via series of excellent features and functions, and then got the first CDMA contract in United States of America.On the project of IUSACELL CDMA2000 network in Mexico, the capacity is 200,000 subscribers to cove 2 areas, section 1 and section 8, there are pairs of sates in each section.In section 1 the system is totally new CDMA2000 system, while in section 8 the system mainly comes from Huawei, the small part is from Motorola. In section 8 the system is at 800MHz frequency, while in section 1 the system is 1900MHz frequency, and the networks are 1X + EV-DO mixed configuration in both section. In phase I, the system is deployed with traditional MSC, and in second phase the SoftSwitch will be deployed. This is a turn-key project including infrastructure, transmission equipments, civil engineering, etc.Huawei provided the first CDMA network in Western Europe, it’s the nationwide CDMA450 network in Portugal, which is 1X + DO mixed network to offer 1X and DO services.CAT is a state-owned telecom operator in Thailand, the existing CDMA system was IS-95 technology provided by Lucent and NEC. The technology is outdated and the revenue was uneasy. So CAT carried out this bidding of CDMA2000 system over the whole country. In this bidding, 5 vendors took part in the bid works, in the phase of technology-evaluate, ZTE and Samsung were washed out. At the end, Huawei is the only vendor for CAT CDMA2000 network. In this network, Huawei will supply 1600 BTS to cover 51 provinces of total 76 provinces in 2 years, including 2.23 million subscribers. And all the BTS is 1X +EV-DO configuration.India is the hottest CDMA market in the world now, the population in India is over 1 billion. And it’s the No.1 CDMA market, so the competition in India is very active. In 2003, through a long time active competition, Huawei got the CDMA contract from MTNL, the capacity is 800,000 subscribers, coverage of Delhi and Mumbai, including OTAF and lawful interception equipments. These two cities are the top 2 biggest cities in India with large areas, dense population and dense buildings. The requirements from operator are very strict and various, Huawei passed all the test items in very short time.Huawei provided IN, CDMA infrastructure and terminals to PTCL in Pakistan. Five local CDMA networks will be distributed in 5 big cities - Islamabad, Lahore, Multan, Quetta and Peshawar, including 1 WIN/SMSC, 1 PDSN, 5 MSC/HLR, 5 BSC, 127 BTS, 305 TRX, BSS capacity is 213K subscribers, NSS capacity is 291k subscribers. Subscribe r’s traffic is 0.05Erl/subscriber. In the second phase of PTCL CDMA network, Huawei got 90% NSS capacity, (SoftSwitch + WIN), NSS capacity is 1275K subscribers (including 400K capacity of CDMA450, 875K capacity of CDMA1900), in 9 areas, total contract is over USD80M. Huawei is the biggest supplier.As you know, roaming is very important for the interconnection of networks. In Belarus, the first International roaming of CDMA450 was carry out on Huawei-built BelCel network and another operator Delta Telecom in St. Petersburg Russia.Huawei deployed its CDMA1900 network for Starcomms in Lagos Nigeria. Lagos is one of the most populated cities in the world. Huawei has provided S444 configured single cabinet BTS to provide dense coverage.In Tibet, CDMA450 network is supplied by Huawei. As we know, the terrain is so crude and hard in Tibet, and very harsh climate there. The nomadic people live in very spread regions. Huawei CDMA450 showed excellent features of coverage and service quality. The system provides telephone service in rural area to offer the nomad a link with the whole socity. In some of the places, before they have CDMA450 system, the people had to walk 6 hours to reach the nearest telephone. The CDMA450 system provides not only telephone services but also great changes of everyday life to Tibetans.1.2 End-to-end solution of Huawei CDMA2000Huawei provides CDMA2000 End-to-End solutions including network infrastructure, service platform, user terminals (inc. handsets and terminals) and after-sales service. The solution may be mobile network or Wireless Local Loop (WLL) system. The total network is divided into radio access network, core switch network, and core packet network, service supporting layer, and operation & maintenance center.Huawei offers series of handsets and fixed wireless terminals in different bands and different types to meet the requirements form different customers.。
华为销售人员的培训教材PPT
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创质量第一让顾客满意。2020年11月20日星 期五下 午1时55分29秒 13:55:2920.11.20
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内部审核定期做,系统维持不会错。2020年11月下午 1时55分20.11.2013:55November 20, 2020
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精心组织、科学施工、争创一流。2020年11月20日 星期五1时55分 29秒13:55:2920 November 2020
华为销售经理内部培训手册
优秀客户经理模型T h e M o d e l B u s i n e s s D e v e l o p m e n t M a n a g e r主审�张建国编写�汤圣平、王震、刘文元、张秋实深圳市华为技术有限公司市场部序——在激烈的战斗生活中百炼成钢营销人员是公司的先锋队。
在沙漠里�在草原上、在繁华的都市里、在贫穷的乡村里等待我们的——都是困难�我们的责任就是披荆斩棘�用生命、用热血去铺就华为的发展之路。
在飞速发展的高科技领域中�每天都是对昨天的否定和改进。
我们时时都会面临新的挑战�速度是企业制胜的关键�我们只有不断地超越对手才能有生存的机会。
对于我们每一位营销人员来说�不但要面对世界级的强大竞争对手�还要面对“自我”这个强大的敌人。
我们只有不断地向别人学习、向书本学习、向成功学习、向失败学习�在学习中思考�在思考中编织思维�在思维中锤炼思想。
目录第一部分销售人员的使命 (1)一、振兴民族通信工业二、促进企业持续发展三、勇于善于开拓市场第二部分市场部文化 (3)一、烧不死的是凤凰�一�集体大辞职�二�干部竟聘上岗二、胜负无定数�敢搏成七分三、胜则举杯相庆�败则拼死相救四、大胆地设想�小心地求证第三部分角色与工作 (6)一、角色二、工作目标�一�销售目标�二�市场目标�三�利润目标�四�公关目标三、例行工作�一�业务工作�二�制定计划�三�工作总结与汇报�四�求助�五�建立文档第四部分考核与评价 (13)一、考核内容�一�考核态度�二�工作绩效�三�任职资格二、考核关系与认证关系�一�任职资格的认证关系�二�绩效考核的考核关系三、考核方式四、沟通�一�共同确定工作计划�二�勤于请教上级�三�自我评价�四�考核沟通五、考核结果第五部分做人 (18)一、有理想二、尊重与自重三、开放自我四、谦虚五、艰苦奋斗第六部分素质 (24)一、素质冰山模型�一�社会角色�二�自我定位�三�品质�四�动机二、必备素质�一�成就导向�二�适应能力�三�主动性�四�人际理解�五�关系建立�六�服务精神�七�收集信息第七部分必备知识 (40)一、公司概况二、公司企业文化三、公司与市场部的管理制度四、市场部组织结构与工作流程五、业务基本知识�一�电信基础�二�网络发展六、熟悉公司产品�一�产品的基本特点�二�市场现状与发展前景七、营销基础知识�一�市场营销学�二�客户的基本信息�三�竞争对手八、广博的知识面第八部分行为规范与职业道德 (52)一、引子二、劳动态度�一�责任心�二�敬业精神�三�奉献精神�四�团队精神三、行为规范�一�仪表�二�引见�三�握手�四�名片�五�接待�六�交谈�七�电话�八�馈赠�九�坐车�十�住宿�十一�饮酒�十二�谈判�十三�保密�十四�勤俭节约、廉洁奉公�十五�节约工作时间�十六�规范化销售�十七�强健体魄第九部分技能与绩效 (70)一、人际理解与沟通�一�坦诚交流�二�高层次倾听�三�利人利己的人际观二、关系平台�一�考察与交流�二�产品准入�三�重大项目支持�四�战略产品与战略市场�五�利益共同体与战略伙伴三、信息平台�一�善于采集�二�有效的信息四、项目发掘与推动�一�市场预测�二�市场规划与策划�三�组织与实施�四�项目管理�五�商务谈判五、提升客户满意度�一�售前满意�二�售中满意�三�售后满意第十部分职业通道 (91)一、国内营销专家二、国际营销专家�一�对公司产品的较深刻了解及宣讲能力�二�对当地文化的深刻了解�三�较强的政府公关能力�四�适应能力�五�扎实的外语功底三、驻外机构管理岗位�一�精通管理艺术�二�优秀的高层公关能力�三�更强的市场预测规划能力�四�更强的心理承受能力四、机关管理岗位�一�某岗位的专业知识及技能�二�熟练的管理技巧�三�内部客户的服务精神第十一部分发展与创新 (94)一、做实�一�为什么要做实�二�如何做实二、创业�一�创业需要狼性�二�创业规则三、创新四、开放自我�不断学习�一�不断总结�二�自我学习�三�参加培训第一部分 销售人员使命�信仰使我们坚定�使命是我们的动力�背负使命�就是背负荣誉与希望……一、振兴民族通信工业如果华为的创业者没有振兴民族通信产业的宏伟抱负�华为就不可能在激烈的市场环境中勇往直前�走通信工业的坎坷之路� 如果没有宏伟抱负�我们就无法想象华为的中坚员工能够不断地自我否定、发奋图强去攻城掠地� 如果没有远大目标�华为就不可能有今天�更谈不上明天。
华为内部培训的资料绝密精品
缋效1 领域
生活 领域1
管理者的能力
解员工内在的需求和动机
■现实地评价其职业发展愿聖与H身能力是否相称
■在本组织内和广阔的就业市场中，力他们的职业 生涯发展设计最佳途径和制定实现谋略
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究兗是人与标准”比，还是“人与人”比？
4、 有人认为"绩效管理=绩效考核”，对此你是如何看待的？ 5、 如果让你来评价，你会给他们什么样的评价结果？
HUAWEI TECHNOLOGIES CO, LTD.
HUAWEI Confidential
i
HUAWEI
绩效管理概念
• “不论你是工程师、经理人或是特殊教育的老师，你的 成就必须依赖别人跟你的合作。就像是一个篮球球员 那 样，任何的得分都必须靠球员之间缜密的配合。好 的篮 球球员如Jordan,除了他精湛的球技之外，更重 要是他 与队员间良好的默契，以及乐于与队员共同追 求卓越的 精神。
提纲
-、企业价值链与价值评价体系 二、 评价过程中种种问题透视 三、 绩效、绩效管理概论
四U!、绩效管理体系 绩效目标体系 绩效管理体系 绩效管理程序 绩效考核 制度 绩效管理组织与责任体系
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■帮助员1:找出ft A己认为处理这些问题的最伐方法
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绩效管理概念小结
•绩效管理的一二三四
华为手机营销分析PPT课件
1.华为手机 简介 2.SWOT 分析 3.4Ps 理论
华为手机
营销策略研究
3/29/2020
+
1.华为手机 简介
1.1 华为公司简介 1.2 国内发展历程 1.3 国外发展历程
华为手机
营销策略研究
3/29/2020
+ 1.1 华为公司简介
3
公司名称：华为技术有限公司 公司总部：中国广东省深圳市龙岗区坂田华为基地 业务板块：通信网络设备， 企业网，消费电子 产品领域：通信网络中的 交换网络， 无线和有限固定介入网络，
•4.三星和苹果等手机更新快， 华为有被排挤的现象
Threats
Opportunities
•1.中国经济的高速发展
•2.开发大学生消费人群
•3.中国贫富差距较大，可提 供不同层次手机型，以此覆 盖全民消费者，提高销售量
•4.利用中国各种节假日和电 商促销日进行降价促销
3/29/2020
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3.4Ps 分析
2006
• U550 (图1-3) 国内电子行业营利和纳税排名第一
2007
• 华为5588上市->待机时间210小时
2008
• C5600->机身厚度不足1cm； 2009 • 2月，在“世界移动通信大会”上展示首款智能手机（图1-4）
4
3/29/2020
+ 1.2 国内发展历程
5
• 德国IFA上发布全球首款with Google 的Android2.2普及型智能手机IDEOS
2010
• 发布C8500 ，上市百天零售过百万
2011
• 在美国CES展发布会上以AscendPIS(图1-6)厚度只有6.68mm成为全球最薄 2012 智能手机
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1、市场营销基本概念 2、电信市场介绍 3、市场分析方法
2、电信市场介绍
以移动产品为例分析我司和业界最佳的差距
客户关系（决策层）
12
价格
10
品牌
8
6
4
2
供货能力
行业标准
快速解决方案 产品性能
售后服务
我司现状 业界最佳
二、营销人员必备知识
1、市场营销基本概念 2、电信市场介绍 3、市场分析方法
营销人员基本素质
三、营销人员行为规范与职业道德
总结
1、营销人员必备素质 2、营销人员必备知识 3、营销人员行为规范与职业道德
结束
谢谢大家！