Business travel 商务旅行.ppt
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商务英语课程课件Unit4BusinessTravel
商务旅行中的租车服务
1
租车前准备
了解租车条件，包括驾照、保险、费用等。选择合适的车型，尽量预订提前。了 解当地交通规则，特别是左右行驶方向、速度限制等。
2
使用注意事项
注意安全，遵守交通规则。不要超速、酒后驾车等。还车时按时归还，清洁车内 垃圾，检查车辆有无损坏。
3
处理问题
如遇到事故、故障等问题，及时联系租车公司处理。
赠送合适的商务礼品，表达自 己的尊重和谢意。
商务旅行中的酒店预订与安排选择酒店根据出差地点、预算和个人喜好 选择合适的酒店。可以通过在线 预订，或找当地的旅行社预订。
安排行程
合理安排行程，安排好行程和会 议时间，避免重复安排。
享用服务
到达酒店后，注意安全问题，如 遗失物品、交通指引、紧急联系 方式等。在享受酒店服务的同时， 注意控制费用。
商务旅行的影响
商务旅行可以促进企业之间 的贸易合作，提高员工的技 能和经验，推动国际交流和 文化交流。
商务旅行中的文化差异
1
文化差异的表现
不同国家和地区的文化有很大的差异，包括饮食习惯、礼仪规范、商务礼品、时 间观念等。
2
文化差异带来的影响
如果不理解文化差异，可能会造成交流上的障碍，导致不必要的冲突和误解。
商务旅行中的应急处理
意外事故
如遇车祸、医疗问题等情况， 及时寻求并咨询当地的领事馆 或旅行社等，做好应急保障措 施。
遗失物品
如遗失护照、钱包、手机等物 品，要及时报警，并咨询当地 领事馆，重新办理相关手续。
其他问题
如有其他突发问题，应冷静应 对，及时采取有效措施解决问 题。
3
应对文化差异
需要了解目的地国家或地区的文化背景，遵守当地的习惯与规矩，尊重对方的文 化背景和信仰，提高跨文化交际能力。
商务现场口译第四单元Unit 4 Business Travel(商务旅行)
商务英语口译
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Unit 4 business travel
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Descriptive writing
Narrative writing
Expositive writing
Persuasive writing
Identification of the speech types
4
Sentence level
1.When did the author first arrive in the US? 2.What did the author do on his way to the hotel? 3.Where did the author get something to eat after his friend had left? 4.Why couldn’t he have what he really wanted at the restaurant? 5.What did the author do after dinner?
I am honored to accompany you throughout your travel here. I will be glad if I can answer some of your questions now and address the others as we tour.
• Subject, verb and object • Major information
Discourse level
• Gist of the speech • The first few sentences • Speaker’s logical guidelines
5
Listen to the passage and answer the followingห้องสมุดไป่ตู้questions:
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Unit 4 business travel
3
Descriptive writing
Narrative writing
Expositive writing
Persuasive writing
Identification of the speech types
4
Sentence level
1.When did the author first arrive in the US? 2.What did the author do on his way to the hotel? 3.Where did the author get something to eat after his friend had left? 4.Why couldn’t he have what he really wanted at the restaurant? 5.What did the author do after dinner?
I am honored to accompany you throughout your travel here. I will be glad if I can answer some of your questions now and address the others as we tour.
• Subject, verb and object • Major information
Discourse level
• Gist of the speech • The first few sentences • Speaker’s logical guidelines
5
Listen to the passage and answer the followingห้องสมุดไป่ตู้questions:
Business Travel Arrangements(商务旅行安排)
Business Travel Arrangements and Appointments
2014-6-22
Alphabet Telephone code
A-Alpha B-Bravo C-Charlie D-Delta E-Echo F-Foxtrot G-Golf H-Hotel I-India J-Juliet K-Kilo L-Lima M-Mike/Mama N-November O-Oscar P-Papa Q-Quebec R-Romeo S-Sierra T-Tango U-Uniform V-Victor W-Whisky X-X-Ray Y-Yankee Z-Zulu John-Smith
Best wishes,
Central Office
2014-6-22
就餐举止十忌
其一，是在用餐时口中或体内发出巨大的声响。 其二，是在用餐时整理自己的衣饰，或是化妆、补妆。 其三，是在用餐期间吸烟。 其四，是再三劝说别人饮酒，甚至起身向别人灌酒。 其五，是用自己的餐具为别人夹菜、舀汤或选取其他食 物。 其六，是乱挑、翻拣菜肴或其他食物。 其七，是用餐具对着别人指指点点，或者把餐具相互敲 打，搞得铿锵作响。 其八，是直接以手取用不宜用手取用的菜肴或其他食物 。 其九，是毫无遮掩地当众剔牙。 其十，是随口乱吐嘴里的不宜下咽之物。
川菜主要由辛辣食 品组成，而粤菜主 料是海鲜。
现在可以为您点菜 了吗？ 吃起来清淡些
Would you like your
steak rare, medium or well done? Do you have any specialties? Can I pay with a credit card? May I take a print of your card? We know how to prepare meals for Moslems.
2014-6-22
Alphabet Telephone code
A-Alpha B-Bravo C-Charlie D-Delta E-Echo F-Foxtrot G-Golf H-Hotel I-India J-Juliet K-Kilo L-Lima M-Mike/Mama N-November O-Oscar P-Papa Q-Quebec R-Romeo S-Sierra T-Tango U-Uniform V-Victor W-Whisky X-X-Ray Y-Yankee Z-Zulu John-Smith
Best wishes,
Central Office
2014-6-22
就餐举止十忌
其一，是在用餐时口中或体内发出巨大的声响。 其二，是在用餐时整理自己的衣饰，或是化妆、补妆。 其三，是在用餐期间吸烟。 其四，是再三劝说别人饮酒，甚至起身向别人灌酒。 其五，是用自己的餐具为别人夹菜、舀汤或选取其他食 物。 其六，是乱挑、翻拣菜肴或其他食物。 其七，是用餐具对着别人指指点点，或者把餐具相互敲 打，搞得铿锵作响。 其八，是直接以手取用不宜用手取用的菜肴或其他食物 。 其九，是毫无遮掩地当众剔牙。 其十，是随口乱吐嘴里的不宜下咽之物。
川菜主要由辛辣食 品组成，而粤菜主 料是海鲜。
现在可以为您点菜 了吗？ 吃起来清淡些
Would you like your
steak rare, medium or well done? Do you have any specialties? Can I pay with a credit card? May I take a print of your card? We know how to prepare meals for Moslems.
12第十二章-商务旅行解析PPT课件
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（三）陪同出行
1.登机前，为领导人办理机场建设费等相关费用的购买、机票换 票、行李托运及各种登机手续；并再次确认接车人；
2.到达后，办理宾馆入住手续，了解领导人房间号码及电话号码 ，并将助手房号电话及时告知领导人；
3.每日及时核对本日及第二天的日程安排； 4.提前设置清晨叫醒，并安排早餐； 5.根据当天的日程安排落实车辆； 6.及时提醒并事先落实各项安排； 7.携带领导人名片、必要的会议资料（报告稿件、会面备忘、采
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三、选择旅行方式的程序
1.制定选择旅行方式对比方案 2.进行方案对比 3.与旅行者、同事、相关者协商和征求
意见，提出最优旅行方式和选择理由说 明。
4.报请领导批准
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四、商务旅行的交通工具
（一）公路 （二）铁路 （三）水路 （四）航空
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第二节 交通方式的选择
一、交通方式 二、选择旅行方式的原则 三、选择旅行方式的程序 四、商务旅行的交通工具
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一、交通方式
公路 铁路 乘船 飞机
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二、选择旅行方式的原则
1.安全原则 2.通畅便捷原则 3.节俭原则 4.符合单位规定的原则 5.符合旅行者要求的原则。
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第三节 住宿安排
一、住宿选择 二、酒店 三、预订 四、入住酒店
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一、住宿选择
（一）国内或国际连锁酒店 （二）本地酒店 （三）汽车旅馆
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二、酒店
unit 2 business travel
A: OK, Your flight to Chicago is confirmed and will be leaving as scheduled. B: That’s great ! And what is my confirmation number ? A: It’s UV00619 . B: Thank you . A: You’re welcome.
I will leave for Beijing tomorrow morning ,so please close my account up to tomorrow morning .I will pay cash for tomorrow’s breakfast. Could you tell me in whose name the reservation was made? You don’t have to take too much cash for the reason that you can pay by the credit card .
situational dialogues Dialogue One
A: It’s a great pleasure to meet you ,Mr. Smith. B: Yeah, I’ve been looking forward to meeting you too, Mr. Zhang. A: I think it is best if we go to your hotel to check-in first if that’s OK. If you don’t mind ,we’d like to accommodate you at Shangri-la Hotel. This way please. B: Terrific. Thank you so much .
商务旅行英语情景句子 PPT
❖ I am leaving for Geneva tonight. 今晚即动身前往日内瓦。
❖ How much money do you have with you? 你随身携带多少现金?
❖ I have 800 dollars. 大约800元。
❖ Good. Have a nice day. 祝你玩得愉快。
❖ Whr visit? 旅行的目的为何?
❖ Sightseeing (Business). 观光(公务)。
❖ Do you have a return ticket to Taiwan? 是否有台湾回程机票?
❖ Yes, here it is. 有的，这就是回程机票。
❖ Can you describe your baggage? 请描述你的行李。
❖ How can you help me if you can't find my baggage today? 若是今天无法找到行李，你可如何帮助我?
❖ It is a medium-sized Samsonite, and it's gray. 它是一个中型的灰色绅耐特皮箱。
❖ Thank you. 谢谢。
一、机场登机
无论你要去哪个国家旅行，如果机场的工 作人员不会讲你的母语，都可以选择用
英语交流。下面的句子很重要，它们可以 帮助你遵守机场规则，保证你按时登机。
登机时你可能会听到的英语：
•“How many luggages are you checking in?” 有多少件托运行李？ •“Can you place your baggage up here?” 请把行李放上来(传送带上)。 •“Your luggage is over weight.” 您的行李超重了。 •“Single or return?” 您想要单程的还是往返的票？ •“Do you prefer window or aisle?” 您想要靠窗还是靠走廊的座位？ •“We do not have any aisle seats remaining.Is a window seat ok with you or would you prefer a middleseat?” 靠走廊的座位卖完了，您想要靠窗的还是中间的座位？ •“Here are your tickets.The gate number is on the bottom of the ticket.” 给您机票，登机口号在机票底部写着。 •“They will start boarding 20 minutes before the departure time.You should report to gate C2 by then.” 您需要在起飞前20分钟登机，到时候请您去C2登机口登机。
❖ How much money do you have with you? 你随身携带多少现金?
❖ I have 800 dollars. 大约800元。
❖ Good. Have a nice day. 祝你玩得愉快。
❖ Whr visit? 旅行的目的为何?
❖ Sightseeing (Business). 观光(公务)。
❖ Do you have a return ticket to Taiwan? 是否有台湾回程机票?
❖ Yes, here it is. 有的，这就是回程机票。
❖ Can you describe your baggage? 请描述你的行李。
❖ How can you help me if you can't find my baggage today? 若是今天无法找到行李，你可如何帮助我?
❖ It is a medium-sized Samsonite, and it's gray. 它是一个中型的灰色绅耐特皮箱。
❖ Thank you. 谢谢。
一、机场登机
无论你要去哪个国家旅行，如果机场的工 作人员不会讲你的母语，都可以选择用
英语交流。下面的句子很重要，它们可以 帮助你遵守机场规则，保证你按时登机。
登机时你可能会听到的英语：
•“How many luggages are you checking in?” 有多少件托运行李？ •“Can you place your baggage up here?” 请把行李放上来(传送带上)。 •“Your luggage is over weight.” 您的行李超重了。 •“Single or return?” 您想要单程的还是往返的票？ •“Do you prefer window or aisle?” 您想要靠窗还是靠走廊的座位？ •“We do not have any aisle seats remaining.Is a window seat ok with you or would you prefer a middleseat?” 靠走廊的座位卖完了，您想要靠窗的还是中间的座位？ •“Here are your tickets.The gate number is on the bottom of the ticket.” 给您机票，登机口号在机票底部写着。 •“They will start boarding 20 minutes before the departure time.You should report to gate C2 by then.” 您需要在起飞前20分钟登机，到时候请您去C2登机口登机。
《商务旅行计划》PPT课件
1．黄总计划
5月7日，黄总乘飞机到北京，联系一家四 星级酒店。
5月8日至9日， 出席全国低压电器行业发 展论坛。
5月10日至11日，拜会北京X X低压电器公 司领导、走访信息产业部科技情报处，到公 司驻北京办事处商议下半年工作。
5月12日，乘飞机到成都，联系一家四星 级酒店， 出席下午的企业家沙龙。
实训标准与要求
1．完成一份黄总的商务旅行计划及一 份旅程表，并交给黄总审阅。
2．模拟演示为施副总办理出国手续。 3．模拟演示为两位老总出行做具体的
准备工作。 4．考虑到施副总是首次出国，应提醒
他注意相关问题，并告诉他出入境手 续的办理。
实训方式与手段
1、对商务旅行计划要求精确到具体的 时间，如上午几点到几点；对旅程表 要求写出具体航班(航班、时间可上网 查询或通过民航时刻表查询)。
2、本实训可分组完成，每人扮演不 同的角色进行演示。小组由3人构成， 3人分别轮流扮演黄总、施副总和秘 书李小燕，其中扮演黄总的同学除要 对扮演李小燕的同学完成的商务旅行 计划及旅程表作出评价外，还要承担 监督、评价李小燕完成任务
广会议。
准备的物品有：钢笔、笔记本、 公司简介、名片、照相机、美元、 守L品、美国地图。
黄总看完“计划书”后，皱着眉头问： “这叫计划书吗?这种计划我还让你 安排?哪有明天到美国今天办护照的? 美国与中国的时差呢?”。
李小燕的脸一阵阵红了起来，起码她 已认识到，学国际贸易专业的居然把 “时差”给忘了，更别提她从未接触 过的差旅事务的安排了。
李小燕毕业于职业学校国际贸易专业，由于 公司今年未聘到秘书专业的大学毕业生，就 让李小燕先担任秘书工作，一方面让李小燕 熟悉公司的机构、工作流程及业务，另一方 面，可以发挥她外语方面的特长，为公司翻 译一些资料，外宾来访，还可充当翻译。
8. Business travel 商务旅行
Speaking
Work in groups. Look at this list of airline service, you have to agree on the three most important services for the business traveler and tell the reasons.
Useful words and expressions for speaking
no extra charge for extra cabin baggage 无需为额外的随身携带行李付费 satisfy your seat preference满足你对座位的偏爱 reclining seats on board helps to eliminate your weariness from flying long-haul 飞机上可躺的座椅可免去你远程飞行的疲倦 you can stretch out,lie back and get some proper sleep 你可以伸展一下身子，躺下来，好好睡一觉
price-cutting降价、价格战 dedicated[‘dedikeitid] 专用的 check-in desk登机手续办理合 take off起飞（名词为take-off,起飞） transfer 转机 refund [ri'fʌnd] vi.退还、偿还 Upmarket 高档的、为高收入人群服务 的
7. Business travel 商务 旅行
Objectives
To enable students to select a proper air company. To enable students to ask a colleague to get some information of airlines. To enable students to book air tickets by telephoning. To enable students to prepare passports and visas for colleagues. Time： 3 periods
35商务旅行
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对公司来说，与不同地点的公司员工 或客户面对面的会面，是监督、保持 和发展商业关系所必不可少的。要做 到这一点，商务旅行是必不可少的， 特别是涉及到客户时。大多数客户不 会主动去看你，你必须去看客户。
13
Living out of a suitcase：旅行包生 活
– The act of constantly traveling, being on the road and away from home for extended periods of time.
6
Perks：额外津贴
– Fringe benefits that depend on level of position that add further value to your compensation package.
Itinerary：旅程表
– Itemized schedule of travel events that usually shows an employee’s arrival and departure times across various destinations, hotel stay, meetings and appointments.
2
Company credit：公司信用
– Line of credit that is extended to a corporation for travel related purposes to meet employee expenses for business travel.
Per diem rates：每日定额
11
Summary
Face to face meeting with company staff or clients in different locations are essential to administer, monitor, manage, maintain and/or drive business relationships. To do this, business travel is essential, especially when clients are involved. Most clients won’t travel to see you; you must go see the client.
对公司来说，与不同地点的公司员工 或客户面对面的会面，是监督、保持 和发展商业关系所必不可少的。要做 到这一点，商务旅行是必不可少的， 特别是涉及到客户时。大多数客户不 会主动去看你，你必须去看客户。
13
Living out of a suitcase：旅行包生 活
– The act of constantly traveling, being on the road and away from home for extended periods of time.
6
Perks：额外津贴
– Fringe benefits that depend on level of position that add further value to your compensation package.
Itinerary：旅程表
– Itemized schedule of travel events that usually shows an employee’s arrival and departure times across various destinations, hotel stay, meetings and appointments.
2
Company credit：公司信用
– Line of credit that is extended to a corporation for travel related purposes to meet employee expenses for business travel.
Per diem rates：每日定额
11
Summary
Face to face meeting with company staff or clients in different locations are essential to administer, monitor, manage, maintain and/or drive business relationships. To do this, business travel is essential, especially when clients are involved. Most clients won’t travel to see you; you must go see the client.
最新BEC-商务英语-Business-Travel课件ppt
* Offer a refund or a booking for a later date.
solution
To: All the clients Cc: Subject: Changes to flight details
Sample Answer
To: All the clients Cc: Subject: Changes to flight details
* Flights to Paris next week will be diverted to Lyons because of an air
traffic control dispute.
event & reason
* You do not know how long the dispute will last. problem caused
Therefore, we can give you a refund on your ticket, or alternatively make a booking for a later date. Please let us know which option you would prefer.
2. Changes to flight details: writing an email (Ex.2)
Complete the email from a travel agent to business clients using the information below. Write 60-80 words. Give the email to your partner.
3. Tips for Business Travel Abroad
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▪ 4 But on long trip, you really need to be able to stretch out, lie back and get some
▪ proper sleep. 在长途旅行中，你真的需要 伸展一下身子，躺下来，好好睡上一觉。
▪ 5 It’s also a good place for networking, and I’ve often got into conversation with
speaker is talking about.
Listening
A business class selection B comfortable seating C free newspapers and magazines Din-flight entertainment E in-flight food and drink
weariness from flying long-haul 飞机上可躺的座椅可免去你远程飞行的疲倦 you can stretch out,lie back and get some
proper sleep 你可以伸展一下身子，躺下来，好好睡一觉
Useful words and expressions for speaking
▪ Discussion: Students discuss which airlines they have flown with and their feelings about the services offered.
Unit Overview
▪ Case study ▪ Students read an article and note the
▪ lounge [laundʒ] n. 休息室；候机大厅 ▪ exclusive[ik'sklu:siv] adj. 排外的；独有的；专一的 ▪ scheduled flight定期航班 ▪ Network 沟通、与其他人非正式的交往 ▪ contact（可数名词）有势力的熟人 ▪ low-cost airlines 低成本航空公司、低费用航空公司 ▪ mainstream [‘meinstri:m] n. 主流 ▪ mainstream airlines大型航空公司 ▪ no-frills [nəu'frilz] adj. 只提供最起码必需品的、经
济型的
▪ deal 待遇 ▪ package一揽子服务、成套包办
▪ price-cutting降价、价格战 ▪ dedicated[‘dedikeitid] 专用的 ▪ check-in desk登机手续办理合 ▪ take off起飞（名词为take-off,起飞） ▪ transfer 转机 ▪ refund [ri'fʌnd] vi.退还、偿还 ▪ Upmarket 高档的、为高收入人群服务
arrive rested and ready for your work 到达时你已充分得休息、准备投入工作 in flight-catering helps you to relax yourself
航空餐饮帮你放松 make life on board just a little less stressful
▪ Airline services ▪ Speaking：Students look at a list of airline
services and agree on the top three services for business travelers.
▪ Listening: Students listen to five short pieces to identify which airline services are being talked about.
▪ you’ll get until you step on the plane for your flight home. 有时候，你连吃饭时间也用来工作，因此可能要等你登上了 回家的飞机，才可能吃到一点东西。
▪ 2 Businesses can’t depend on airlines offering a flight on a particular day or time
在飞行途中感到不那么紧张 make the most of your time in the air to prepare
for your work with the in-seat phone system 座位上有电话系统，你可以在飞行途中充分利用
时间，为工作作好准备
Listening
Five business travelers talk about different air travel service. Decide which one each
mainstream and low-cost airlines mentioned. ▪ A role play: A business travel
Study Methods
▪ Pair-work ▪ Group work ▪ Role-play
Vocabulary preparation
▪ air travel乘飞机旅行 ▪ airlines航空公司(多用于航空公司名称中) ▪ Valet [‘vælit] n. 贴身男仆、男随从、服务员 ▪ baggage allowance允许行李数量、行李限制 ▪ business class 商务舱 ▪ frequent flyer飞机常客 ▪ air-miles award 里程奖（air-miles) ▪ burger bar 汉堡快餐店 ▪ creature ['kri:tʃə] n. 动物，生物；人；创造物 ▪ Creature comfort n. 物质享受（尤指食物）给人体以舒适的东西； ▪ catering ['keitəriŋ] n. 给养；承办酒席；[医]提供饮食及服务 ▪ v. 备办食物 ▪ in-flight catering 航空餐饮、机上提供的食品、饮料
▪ of their choosing. 企业不能指望航空公司会根据你选择的 某一天或某个具体时间为你提供航班。
▪ 3 The last thing I wait is to listen to people screaming with laughter at some ridiculous comedy. 我最不喜欢的就是听 到别人看着荒诞不经的喜剧捧腹大笑。
机场代客停车服务为你节省了时间，省去了许多麻烦。 let valet take care of your car while you are away:
get your car washed, or have the oil changed 你出差时可让机场服务员照看你的汽车——帮你洗车或
者更换机油
的价格出售
▪ ticket desk票务台
▪ prai‘ɔrəti] n. 优先；优先权；优先次序；优先考虑的事 ▪ status ['steitəs, 'stæ-] n. 地位；情形；状态；重要身分 ▪ priority status优先权、优先资格 ▪ legroom 座位前的伸腿空间 ▪ settle the balance 结清余额
▪ the person next to me, who’s developed into a useful contact. 这也是与人交流
▪ 的好地方，我就经常和坐旁边的人攀谈，以 后他就成了一个用得上的熟人。
F in-seat phone/fax facilities G on-board duty-free sales H scheduled flights
▪ 要点解析
▪ 1 Sometimes, you work straight through meal-times, so it might be the only thing
Speaking
▪ Air-miles awards for frequent flyers ▪ Valet service airport parking ▪ Double baggage allowance ▪ Priority status at check-in ▪ Exclusive business lounges ▪ Advanced seat selection ▪ Wider, fully reclining seats ▪ In-seat phone/fax facilities ▪ In-flight catering/free drinks
7. Business travel 商务 旅行
Objectives
▪ To enable students to select a proper air company.
▪ To enable students to ask a colleague to get some information of airlines.
get free mileage offers and value for money service 赢得免费飞行里程和物有所值的服务
provide passengers with effective economic options给乘客提供了有效而又经济的选择
valet service airport parking saves you a lot of time and trouble
Speaking
Work in groups. Look at this list of airline service, you have to agree on the three
most important services for the business traveler and tell the reasons.