英语论文 跨文化交际 跨文化交际的技巧 Cross-Cultural Communication Skills

Cross-Cultural Communication Skills

What is cross cultural communication? Well, it simply refers to interpersonal interaction and communication across different cultures. In our increasingly globalized world, this has become an important issue. Effective cross culture communication is all about overcoming cultural differences across religion, borders, nationality and behavior.

Within the business context, the diversity of people in countries and cities means that an element of effective cross cultural communication will always be required whether it is between employees, colleagues, or clients. With proper cross cultural business communication, a company can reap benefits in areas such as improved staff interaction, effective client management and better customer relations. With cross cultural communication training, foreign travel and cultural immersion, one can attain competency in cross cultural communication.

Because English is the language of business, those who have English as a first language are distinctly advantaged. It therefore falls to them to take particular care in cross-lingual situations to be sure that they are adjusting their own speaking skills to account for language skill diversity when needed: speaking slowly, using tone for cl arity, avoiding acronyms or idioms, using linguistic “signposts,” etc. Conventions and guidelines for “International English” are developing. These guidelines also serve those for whom English is not a native language as we all strive to bridge the gaps that can occur in cross-cultural communication.

Competency in Cross-Cultural Communication Skills Directly Influences Your Success

Multi-cultural work is complex, and different cultures have a dissimilar concept of what constitutes effective communication. Mutual understanding and common agreement in cross-cultural settings is a special challenge. Even when the simplest of words are understood across cultures in a common language, they can carry different meanings that can produce misunderstandings and thus reduce trust. Most of the

challenges caused by cross-cultural clashes are the result of the failure by some or all parties involved to recognize and account for differences in culturally-based communication styles.

Below are some guidelines to help improve your cross cultural communication skills.

Cross cultural communications require the following:

Listening skills. This is a key skill that many business personnel do not exercise enough. To avoid any cross cultural communication problems, attentive listening is critical to be able to understand meanings and empathize with the speaker.

Speaking skills. Speaking well is not about accent, use of grammar and vocabulary or having the "gift of the gab" Rather, cross cultural communication is enhanced through positive speech such as encouragement, recognition or expressing opinions sensitively.

Observation. To over any cross cultural communication barriers, one need to be more observant of people's dress, body language, interaction and behavior, as these details contain large amounts of cross cultural information.

Patience. While there are times when cross cultural differences can be annoying and frustrating, patience is definitely a virtue in such cases. Through patience, respect can be won and cross cultural understanding will be enhanced.

Flexibility. You must be open-minded and adaptable if you wish to achieve successful cross cultural communication. Understanding and addresses cross cultural differences can lead to a breakdown of cultural barriers which in turn lead to better communication and stronger trust between both parties.

Following the 5 above-mentioned cross cultural communication needs will help to improve communication and pave the path towards stronger cross cultural relationships.