Unit 3 Status Enquiries
Unit 3 Status Enquities
An enquiry normally asks for the accountholding bank's opinion 'as to the means and standing' of a customer, and the customer's 'trustworthiness in the way of business to the extent of ---'. The amount may be for a single transaction or series of transactions.
外语外贸学院
主要合作伙伴： ACA International KOREA Information Service MIRAE Credit Information Services Corp. Hong Kong City Credit Management Group. Advance Adjusting Associates Recoveries Management PTE, LTD Columbia Financial International League International For Creditors CHINA CREDIT INFORMATION SERVICE, LTD.
丰富的服务内容——可以为您提供全球企业资信调
查报告、国家风险及付款评估等全方位的资信服务。
外语外贸学院
遍布全球的网络——在全球范围拥有560个港、 澳及海外机构、近4000代理行，经过90年积 累已建立起多国家、多层次的高速通汇网络。 优秀的合作伙伴――我们与国际咨询机构建立 了长期合作关系，为客户提供全球企业信用 调查服务。
Unit 3 Enquiries
II． For the opening sentences of enquiry letter
1. We have an inquiry for large quantities of … 2. We have an inquiry for 600 dozen silk handkerchiefs. 3. We have recently closed a 3-year contract for the supply of...
3.3 Guidelines for replying Enquiries
The replying letters should be answered fully, promptly and courteously. Thank the writer of the enquiry for the letter in question Supply all the information requested and don‟t forget to “sell”your products. Provide additional information, not specifically requested by the customer, so long as it is relevant. In case the required goods are not available, explain the situation and introduce some other substitutes. Conclude with one or two lines encouraging the customer to place orders and assuring him or her of good service.
外贸函电
Unit Two Establishing business relations•与…建立业务往来enter into trade relations / business with …•享有盛誉Enjoy high reputation / great popularity •受欢迎Be well received•以…出名Be noted for / be known for / be famous for •作为参考For reference / information/consideration•Write a letter to Denman & Sons at 45 Cannon Street, London, E.C.4, telling them that you wish to enter into business relations with them, with the following particulars:•Introduced by Mr. A.G. Topworth of Swanson & Bros., of Hamburg•The main line of your business is exporting chinaware•Illustrated catalogue and price-list will be provided against their specific enquiries.3 February 2007Messrs. Denman & Sons45 Cannon StreetLondon E.C.4Dear SirsWe have learned from Mr. A.G. Topworth of Swanson & Bros., of Hamburg a long-time business partner of us, that your company is the leading importer of chinaware in U.K. Since our company specializes in exporting high-quality chinaware, we would like to enter into business relations with you.Should you require our latest catalogue and price list, we would be pleased to supply.We look forward to hearing from you soon.Yours sincerelyWang MingSales ManagerChina Handicrafts Imp & Exp Co.ltdUnit Three Status EnquiriesFinancial standing 财务状况Bring an action against sb. 向…提起诉讼Unit Four Enquiries and RepliesExcellent in quality and reasonable in price 物美价廉Irrevocable L/C at sight 即期不可撤销信用证Supply fails to meet the demand供不应求Arthur Grey & Son write to China National Import & Export Corporation, stating that they have an order to supply a hotel with table-cloths. They request samples in handsome designs of medium and best quality linen suitable for the purpose.20 March 2007China National Imp. & Exp. Corp.80th floor Jingmao PlazaShanghaiDear Sir or MadamWe are in the market for table-cloths as we have received an order to supply a hotel.We wonder if you can provide us some samples of handsomely designed table-cloths of medium and best quality linen suitable for the purpose.We should be very much appreciated if you would reply to us as soon as possible.Y ours sincerelyDavid SmithManagerMessrs. Arthur Grey & SonUnit Seven Quotations, Offers and Counter-offersCurrent price 现价Unit Eight Sales promotionEconomical and practical 经济实惠Write a letter according to the instruction•Your firm has put a new product on the market. Write a letter offering to supply this new product to your buyers abroad.Dear SirBy today’s post w e have sent you sample of a pair of sweater- the latest product of our factory’s winter-collection.We can offer these sweaters in all the popular sizes at the prices shown on the attached list. You will note that we are making you a special introductory reduction in prices owing to your support in the past. We can maintain this reduction only for a short time, so we recommend your early orders.The sweaters are available from stock, and delivery can be made within two weeks from receipt of order and the letter of credit.We look forward to hearing from you in due course.Yours truly Unit Nine Orders and their fulfillmentWrite a letter according to the instruction•You are writing a letter to your customer, acknowledge receipt of his order, but regret being unable to accept it at the prices quoted previously. Quote your current prices and ask for your customer’s opinion.Dear SirsWe thank you for your order No. 6223.We regret, however, that we cannot book the order atthe prices we quoted six weeks ago. As you know, freightand the cost of materials have risen substantially in themeantime, and we were compelled to adjust our prices inorder to cover at least part of this increase.The lowest prices we can quote today are asfollows: …………………………………………The above prices are on CIF Singapore basis. Pleaseinform us by return whether we may book our order atthese revised prices.Yours faithfullyUnit Ten Terms of paymentThe disadvantages of using an L/C•Complicated procedure of applying for a L/C•Banks will charge service fee for issuing a L/C, therefore it add more cost to the buyer.The advantages of using an L/C•It is reliable and safe for both sellers and buyers.•Because the issuing bank use its own credit to guarantee the payment of orders.•The procedures for issuing an L/CBuyer & seller reach a Sales contract and agree to use L/C as payment term.Buyer asks its bank to Issue an L/C with the seller As the beneficiaryThe advising bank or Confirming bank informs the Seller that L/C has been issued.The issuing bank asks another Bank (in the seller’s country) to be the advising bank Or confirming bank.The advantages & disadvantages of using D/P or D/AAdvantage: Simple procedures Lower costDisadvantage:High risks Banks only collect & remit without providing its guaranteeclean ~~ bill of lading 清洁已装船提单WPA with particular average 水渍险被授权作…Be authorized to do汇票draft 提单Bill of lading商业发票Commercial invoice跟单信用证统一惯Uniform Customs & Practice for Documentary credit国际商会International Chamber of CommerceWrite a letter according to the instruction•Answer an enquiry from E.G. Alexander & Co., who wants to know what method of payment your firm is prepared to accept.Dear SirsThanks for your letter of 14th August,2006.As for the payment terms you inquire for, we wish to inform you that we only acceptpayment by confirmed, irrevocable L/C available by draft at sight and that it should be opened in our favor and reach us one month ahead of shipment, remaining valid for negotiation in China for another 21 days after the prescribed time of shipment and allowing transshipment and partial shipments.We hope that you will effect payment in this way for all the transactions concluded between us.Yours sincerelyUnit Eleven Packing•Write a letter to your customer, telling him that you have improved your packing and that from now on all garments are to be packed in cartons instead of wooden cases.Dear SirsPlease be informed that for your future orders we shallpack our garments in cartons instead of in wooden cases.The improved packing has the following advantages:1.It will prevent pilferage.2.It is quite fit for ocean transportation.3.Our cartons are well protected against moisture.4.Cartons are light and compact, so they are more convenient to handle in loading andunloading.We hope you will accept our carton packing and assure you of our continued cooperation.Yours sincerelyUnit Twelve InsuranceFPA (Free from particular average)平安险WPA (With particular average) 水渍险All Risks 一切险General Average 共同海损Particular Average 单独海损General Additional Risks 一般附加险Special Additional Risks 特殊附加险PICC (The People’s Insurance Company of China)中国人民保险公司CIC (China Insurance Clauses)中国保险条款Ocean Marine Cargo Clauses of PICC 中国人民保险公司海洋运输货物保险条款中国商检局China Commodity Inspection Bureau上海商检局Shanghai Commodity Inspection BureauUnit Thirteen ShipmentRoad TransportAdvantages: 1. cheaper 2. more direct (door to door)Disadvantages: 1. slower 2. smaller loading capacity 3. limited to landRail TransportAdvantages: 1. faster 2. greater loading capacityDisadvantages: 1. more expensive 2. less directAir TransportAdvantages: 1. fastest (over long distance) 2. time savingDisadvantages: 1. most expensive 2. loading capacity limited3. unsuitable for inexpensive goodsSea/Ocean TransportAdvantages: 1. cheapest 2. greatest loading capacityDisadvantages: 1. slowest 2. unsuitable for urgently needed goodsSteps in making a shipment;1.Get rate of shipment From carrier 承运人2.Shipper托运人accept the rate quoted3.Goods are delivered to Dock, and shipping permit Is exchanged for a dock receipt ora mate’s receipt4.Carrier reserves the Space and provide a Shipping permit(order) 装运单Write a letter to your customer informing him what arrangements you have made for the transport of a consignments of chemicals.Dear SirsPlease be informed that the chemicals you ordered have been ready for shipment. They are packed in plastic bags, which are strong and durable. We are quite sure that they will arrive at your port in good condition.The shipment will be effected by s.s. “Calchas”, which is scheduled to leave here on 16th May and expected to arrive at your port around 10th June.The shipping documents will be sent to you in due course.Yours sincerely。
Unit 3 Enquiries and Replies
• (6) Use courtesy words.
询盘采用的主要词句： Please advise…… Please quote……. Please offer … ….
• 询价（Inquiry）是指交易一方欲购买或出售某种 商品，问另一方发出的探询买卖该商品及有关交 易条件的一种表示。
• In a General Enquiry(一般询价), a businessman states
clearly all the information he needs---- general information, a catalogue目录, or price list报价单, a sample样品or sample book样本，illustrated photo prints图片, etc.
• In a Specific Enquiry(具体询价), he points out what product(s) he wants. He may ask for a catalogue目录, a price list报价单, sample样品, etc., or ask for an offer报 盘.（）the name of the commodity商品名称、the specifications规格、the quantity数量、the unit price FOB… CIF…单价、 the time of shipment装船期、the terms of payment付款方式）
interested in....
Unit3 status enquiry
• • • •
•
•
(v.) ①to record an amount as being paid into sb’s bank account 记入借方，借入 e.g. Please credit my account with the interest on the loan. We can’t refund cash but we’ll credit you with the value of the suit. ②have trust in; trust in the truth or veracity of 信任，相 信 e.g. You won’t credit her far - fetched story.
• Assure (v.)
• • • • •
确保，保证 make certain of; cause sb to feel sure or certain e.g. The only ladder to assure success is to work hard. note: assure sb of sth; assure sb that 确保某人某事，保 证某人某事 e.g. We assure you of our reciprocating your courtesy at any time. We assure you that we will give our careful attention to your order. 放心，不要担心
• be/rest assured
• don’t worry • e.g. Please be/rest assured of the quality of the goods.
• 1.该公司现在想要代表我们公司销售缝纫机，就他们的有 关资信、业务能力以及特点的情况向贵行咨询。 • 2.兹回复贵方昨天的来信，我们很高兴的通知你提及的公 司信誉非常好。 • 3.该公司主要与美国和日本从事电器和电子产品贸易，我 方对他们的经营能力和财务状况评价很高。他们的信誉非 常好。
Unit3 status enquiry
主讲人：胡蕾
Unit 3 Status Enquiry
Vocabulary
• • • • • 1.safeguard(vt.) 保护，保卫； 防护 2.fellow (n.) 同伴、同事 3.standing credit 定额贷款 4.credit standing 信用状况 5.reference(n.) 参考，应用;（身份、能力 等的）证明书，证明人
• ①one’s financial reputation 资信，信用 • e.g. If you need more objective information concerning our credit, please direct all inquiries to the First Bank. • Remittance and collection belong to the commercial credit. • ②a sum of money in sb’s bank account 存款，存款账 户 • e.g. How much have I standing to my credit? • She has a large sum standing to her credit in the bank.
• in credit
存户结存，存款
• have money in account • e.g. My account is in credit.
• Creditor (n.)
债权人，债主
• a person to whom money is owed • e.g. His creditors are demanding to be paid. • note: credit (debit) one’s account with 借记某人的账户 ，记入某人的账户 • record in one’s account as credit (debit) • e.g. We have credited your account with your commission for this transaction. • We have debited your account with $2,000 for extra costs.
外贸英语函电第3章：Enquiry
The following structure may be referred to in writing an inquiry:
1. State the source of the information and make a selfintroduction at the beginning of the letter.
商务英语写作>>Unit Three Enquiries
Useful Information
Kinds of enquiry(1)
Sample 1
A General Enquiry
Dear Sir/Madam,
Thank you very much for your letter of December 12th from which we know that you are exporting Electric Products. We have an enquiry here for your products and their packing in detail as soon as possible for our reference. We would also like to have your price list.
If possible, tell the reader where you learnt of his company or its products.
Useful Information
Kinds of enquiry(1) General enquiry
In which the buyer hopes to get the general information about the goods he wants to buy from the seller.
Unit 3inquiry (2学时)
on the point of executing
be on the point of doing sth., be about to do sth. I was on the point of communicating with him by paper. On being sent to hospital, he was on the point of breathing his last. It started raining when I was on the point of leaving home. The film is on the point of completion.
enquire
1. enquire for 询购某物 The goods you enquire for are out of stock. 2. enquire about 打听某事 They have enquired about the possibility of the sale of their products. I want to enquire about the quantity you require for next quarter. 3. enquire into 调查；了解 It’s our duty to enquire into this matter. The whole matter has to be enquired into.
Status
status n. position, condition credit/financial status inquiry / enquiry n. a request for information on the supply of certain goods We are pleased to have your enquiry for our car. We will send you our offer and samples on receipt of your specific enquiry.
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P30 L3-(4) 资信调查的回复
• • • • • establish v. 建立 suppose vt. 认定；假定；推测；猜想 认定；假定；推测； suppose that/ supposing that 假定 hitherto ad. until now free of charge 免费
P36
写ቤተ መጻሕፍቲ ባይዱ技巧
• 给出被调查方的具体地址 • 信中没有表达任何收到的资料将予以保密并 且对方不需要承担任何责任这样的观点。 且对方不需要承担任何责任这样的观点。
P37
• • • • • •
选修
LOS-3.1 Loan n.贷款 贷款 Financial standing 财务状况 Mode of business 经营模式 Confidential a.秘密的 秘密的 Responsibility n.责任 责任 Without any ~ 不承担任何责任
• Learn sources to obtain related information.
New work
• • • • Credit 信用 Character 企业性质 Capital 资金 Capacity 经营
P27
• Commercial Counselor‘s Office 商务参 赞处 • Investigation Agent 调查代理人
LOS-3.2 回复资信调查
• • • • • •
P37
Inability n. 不能 Positive a. 积极的 Hitherto =until now Satisfactory a.令人满意的 令人满意的 Reprensent one’s opinion 代表 的观点‘ 代表**的观点 的观点‘ Take responsibility for sth.
P28 Letter-3(1) 向银行进行资信调查
• on the point of 正准备做某事 • execute vt. carry out 执行；履行 执行； • caption n.标题，说明 字幕 标题， 标题 说明, vt.加上标题 加上说明 加上标题, 加上标题 • in confidence (n.) 秘密地 • confidential a. 机密的 • responsibility n.责任 责任 • in advance 提前 事先；提前 事先；
Unit 3 Status Enquiries
资信调查
Introduction
P27
• There are many risks in foreign trade, in order to reduce the risks, we should learn relevant information.
P29
Letter-3(2) 资信调查的回复
• small-sized company 小型公司 small and medium-sized enterprise large-scale industry • capital 资金；资本 资金； • specialize in • enjoy good reputation 享有良好的声誉 • settle accounts 结算； 结算；结账 • satisfactory a. satisfied a.
P29
• small business engagement 小额贸易 • for large transaction 对于大宗业务 • sight L/C 即期信用证
L29 L3-（3） 向公司进行资信调查 （ ）
• have little information on 了解很少；一 了解很少； 无所知 • reliable a. 可靠的 • doubtless a./ad.毫无疑问的 地 毫无疑问的/地 毫无疑问的 • render vt. 呈递 归还 着色 汇报 致使 放 呈递, 归还, 着色, 汇报, 致使, 表演, 弃, 表演 实施 vi.给予补偿 给予补偿 n.交纳 粉刷 打底 交纳, 交纳 粉刷,