酒店英语一体化课程part6
酒店英语实训unit 6 Wake-up Call Service
（能请你叫醒我吗？）
Operator: Certainly, madam. What’s your room number?
Guest: 2112
Operator:（3）At what time shall we call you
Bund to enjoy the morning scenery there．You know this is my
(4) first
visit to Shanghai．People say there is a
marvelous view of a poetic yet bustling life at the (5) Bund just
3. What have hotels done to improve wake-up service?
Many hotels began to make changes in wakeup service, e.g.: Hilton, Marriott International, W Hotels and Wyndham Worldwide are introducing alarm clocks. Crowne Plaza Hotels, guarantees one night will be free if the call fails to come within five minutes of the requested time.
Read and Think
2. What does the author think of the overall quality of wake-up service in hotels?
酒店英语培训教材(共36页)
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店根底英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店根底英语●礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很快乐见到你。
Welcome to our hotel. 欢送光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起，请稍等。
Sorry, he is no in at the moment. 对不起，他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答谢用语 Thanks and answerThank you. 谢谢。
It’s very kind of you. 谢谢，您真客气。
You are welcome. 不用谢。
It is my pleasure. 非常乐意为您效劳。
I am at your service. 随时为您效劳。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
酒店英语unit6 Hotel Bars
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酒店英语 Part One : Text A
Chinese
Para.6 A commercial real estate services firm reports income for hotel bars can reach up to $120 per square meter per month in peak season, with profits of up to 50%. The new lounge has been a hit favored by guests and locals alike. Nowadays, rooftops have become very important places for entertainment in places like New York and Chicago.
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Text A Words and Expressions
pioneer: vt. take the lead in developing sth.
America pioneered the exploration of space. 美国开创了太空探索的新纪元。
The doctor pioneered the cloning of human organs. 这位医生开创了克隆人体器官的先河。
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酒店英语 Part One : Text A
Hotels Open Fancy, Profitable Rooftop Bars
Chinese
Para.1 Rooftop bars are increasingly showing up in hotels from New York to New Orleans to Los Angeles, and they're getting more elaborate with their decoration and food and cocktail menus. Some are arriving with heaters so they can stay open in the winter.
酒店英语(精品课程)unit6-L15
• Homework
Teaching Objectives:
• • • • • •
Ⅰ.Knowledge Objectives(知识目标)：
（本节课你应该学会）
By the end of this lesson, you should be able to
1.spell and pronounce the words on paying in cash.（拼读关于用现金支付的单词） 2.remember some key expressions in the dialogue.（记住对话中的重要短语） Ⅱ.Technical Objectives(技能目标)： 1.Obtain the information on on paying in cash.（
退房 总数 服务费 四件行李
Check the answer
•check out •total amount •service charge •four pieces of luggage 退房 总数 服务费 四件行李
Task3 Match the key sentence patterns with their meanings
A 1.I’d like to check out, please. 2. Here is your bill. 我想退房。 B 这是你的账单。
3. The total amount is 这是你的发票和零钱。 RMB￥2850, including 15% service charge.
4. How would you like to pay the bill? 你已经交了1500元的保证金 In cash, by credit cards or checks? ，请给我收条看看。 5. Here is the invoice and your change. 6. You have paid a deposit of 1500 Yuan , please show me the receipt 总数是2850元，包括15%的服 务费。 你想怎样付款？用现金，信 用卡还是支票？
酒店英语口语附字幕Unit6
Lesson One第⼀课General Procedure⼀般程序G:I'd like to order an international newspaper.Is that possible?旅客:我想订⼀份国际报纸，⾏吗？R:Yes.Which paper would you like?接待员:可以，您想订哪⼀种报纸？G:What papers do you have available?旅客:你们有哪⼏种报纸？R:Here's a list (of the newspapers and magazines we can order for you).接待员:这是⼀份证订⽬录（我们可以为您订的报纸和杂志）。
G:I don't see the New York Times on this list.旅客:在证订⽬录上怎么没有（纽约时报）呢？Is it possible to get the New York Times here?能不能在这弄到《纽约时报》？R:If it's not on the list,I'm not sure,but I'd be glad to check for you.接待员:如果征订⽬录上没有，我就不能保证了，但是我可以给您差⼀下。
May I have your room number?告诉我您的房间号码好吗？G:2802.旅客:2802。
R:2802.Okay.接待员:2802房间，I'll check for you and get back to you as soon as possible好的，我可以给您查找并尽快给您送去G:Hello,Mr.Cibatti?旅客:您好，是Mr.Cibatti吗?G:Yes?旅客:什么事？R:This is the Front Desk.I have good news for you.接待员:这是前台。
现代酒店英语实务教程第6课：Cleaningtheroom客户清理服务
现代酒店英语实务教程第6课：Cleaningtheroom客户清理服务现代酒店英语实务教程第6课：Cleaning the room客户清理服务Unit 3 Cleaning the Room 客房清理服务经典对话R=Room maid 客房服务员 G=Guest 顾客R：(knocking the door)Housekeeping. May I come in?(敲门)我是客房服务员，能够进来吗？G：Come on in , please.请进。
R：Good evening, ma’am. May I do your room now?晚上好，女士。
我现在能够清理您的房间吗？G：Sure. Could you tidy up the bathroom first? I’ve just taken a bath, and it’s quite a mess.当然能够。
你能不能先整理一下浴室？我刚刚沐浴过，里面很乱。
R：Certainl y, ma’am.好的，女士。
(Finish cleaning the room 清理完房间)R：Is there anything else I can do for you, ma’am？还有什么能为您效劳的吗，女士？G：Oh yes, where can I borrow a hair-dryer?对了，我在哪儿能借到吹风机？R：I”ll send one up right away.我这就送一个上来。
G：Thank you, you’ve been very helpful.谢谢你，你对我很有协助。
R：You’re welcome. Good night, ma’am. Have a nice dream.不客气，晚安，女士。
祝您做个好梦。
常用句型百宝箱1. 进房前1) Turn-down service. May I come in?收拾房间了。
我能够进来吗？2) I’m sorry to disturb you ,but may I clean the room now?很抱歉打扰您，我现在能够清理房间吗？3) Well, I’m a bit tied u p now.哦，我现在有点事情。
酒店英语Unit 6 Telephone Desk Service
1.Working procedure
• Refer to p77 • Review and answer questions
eful skills
• Be clear about the guest’s request as to calling through the operator or directly from the room • When connecting an incoming collect call from overseas, remember to inform the guest first and then confirm whether he would like to answer or not
• Refer to p80.81.
eful sentences
(注:★表示此话为客户所说) I 电话用语 Tiantian Hotel, Front Desk. Can I help you? ★ Sorry, I’ve dialed the wrong number. ★ May I speak to your General Manager? Speaking. Sorry. He is not in at the moment. Would you like to leave a message? Pardon? I beg your pardon. 天天大酒店,前厅｡您找谁? 对不起,我拨错号了｡ 能和你们总经理说话吗? 我就是｡ 对不起,他现在不在｡ 您要留口信吗? 对不起,请再说一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如: Excuse me, sir. Do you mean you lost your room key? 不好意思,先生,您是说您丢了房间的钥匙?
酒店实用英语unit 6 Room Service幻灯片PPT
island? 您想用哪种沙拉，法式沙拉还是千岛酱？ 3. We want to order a car. Could you please inform the reception desk
about it? 我们想要订辆车。请你帮我通知前台这件事？ 4. The car will be ready for you then. 车会准时等您的。
4. When the Guests were eating, without the customers’ permission, the attendant should withdraw from the room. After 1 ~ 1.5 hours, come back again to care of;
7. You should be back to the housekeeping department to sign a good bill sent to the cashier.
精品文档
Sample Cases
Case 1: 1. We’ve just come from New York and we are not at all used to the time difference here. 我们刚从纽约来，一点也不习惯这的时差。 time difference: 时差 In America, when the people talk about any topic of time difference, most Americans prefer to say “jet leg”! 2. What kind of call would you like, by phone or by knocking at the door? 您想要哪种叫起服务，电话还是上门叫起？ 3. I’ll tell the operator to call you up at 7 tomorrow morning. 我会告诉接线员明早七点准时叫起。
酒店房务英语Module 6 Business and Entertainment Services-PPT文档资料
Leading-in
Tourists' experiences consist of five essentials ■ traveling ■ sightseeing and entertaining ■ lodging ■ eating and drinks ■ shopping Think about the question: What kind of services can the guest have in Business Center? (sending a fax, simultaneous translation, xeroxing, etc.)
Reading— Searching for a Healthier Lifestyle
◆Hotels provides popular facilities for sports. (para.1-3) ◆the most popular facility-spa. (para.4-5) ◆the common recreational activities in the hotel (para.6-14)
Role play Using the above dialogues as a model, try to create a new dialogue with your partner. ◆ Mr. Blake, one guest at Friendship Hotel, is talking with a recreation clerk how to take the sauna. ◆ Miss Showers wants to have a copy of an agreement. She wants to pay in cash. She goes to the Business Center and asks the clerk for help. ◆ Mrs. Henderson wants to mail a Chinese traditional costume to her friend in London on his birthday. So she comes to the Business Center and asks for details about the price.
《酒店情境英语》M3U6Room Service教案
教案授课日期周次课次授课班级课时课型①New 课题名称Module 3 Unit 6 Room Service 执教教师一、教学目标１、知识与技能：(1) master the basic knowledge of room service(2) master the new words in the dialogues(3) master dialogues２、过程与方法：(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach３、情感、态度与价值观：(1) Ss can learn about the basic knowledge of room service(2) Ss can learn basic room service procedures(3) Ss can learn some basic room service skills二、教学重点与难点教学重点：(1)To present the knowledge of room service(2)To present the dialogues教学难点：Practice the dialogues and play the role in English in mocked situations三、教学方法(1) Task-based learning approach(2) Inquiry-based learning approach(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard五、教学过程1 Lead-in:1）ReviewWhat are the procedures of the paying the bills?Ask students to play the roles2）Look and match:spring rolls cart Western breakfast toastporridge fried egg waiter cocktailsteamed dumpling sausage Chinese breakfast1. spring rolls2. steamed dumpling3 porridge4. sausage5.fried egg6. cocktail7. toast8. Western breakfast9. Chinese breakfast10 cart11 waiter3）Keep these important tips in mind when serving:Greet the guest by phone and offer your help.Ask the guest’s name and room number.Take room service orders for the guest.Repeat the order.Mention the estimated delivery time.Thank the guest for orders.Ask the permission to enter the room.Serve the order.Make the way of payment.Collect the trolley/tray from a guest room.2. Pre-task:1. Good morning, Room Service. Andy speaking. How may I assist you？早上好，客房送餐。
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PART 6
锻炼与运动Exercise and Sports
任务计划：
本项目主要通过讲解和训练，让学生能够与客人进行运动方面的谈话。
分组教学：
以寝室四人一小组为单位，寝室长为组长；进行相关内容的作业。
学习内容：
了解在酒店的健身房与客人谈运动及运动器材。
时间分配：共2个课时
一、学习目标
了解掌握运动的常用英语句型，使员工能跟客人进行运动方面的日常交流。
具体如下：
1．能够建议客人如何运动及介绍使用设备。
2．能够向客人介绍电视运动。
二、工作任务：酒店健身运动
任务说明：本工作任务是在模拟酒店员工在酒店酒店的健身房指导介绍客人使用运动器材。
三、工具、仪器
笔、纸张、卡片以及多媒体设备。
四、实施计划
1、了解工作任务内容及基本的语言知识；
2、根据工作任务内容制定工作计划；
3、学生以团队的形式分享自己的学习成果，互相评价优缺点；
4、老师讲评工作过程中的不足之处，系统地提炼相关内容。
五、导向资料
基本用语：
1、锻炼运动的基本用语（Exercise and Sports）
1. Our gym has all the latest exercise equipment, including Stairmasters, exercise bikes and Nautilus machines.
2. We have the running apparatus, stationary bikes, muscle builder set, dumb bells and everything that you need for good physical conditioning.
3. We have a Six-lave bowling alley.
4. Let me take the bowling shoes for you.
5. There is both an indoor and outdoor swimming pool, a putting greent and a driving range for golfers, three tennis courts. We also have a very nice jogging route in the garden.
6. Our fitness center gives guests lessons about Chinese Qigong and Taijuquan at no extra charge.
7. How heavy a bowling ball would you like, sir?
六、工作任务实施
各小组在教师的指导下按给出的工作任务单及导向资料，完成工作任务。
附：工作任务单：
任务一
One student reads the sentences from column A. The other gives a suitable response from column B.
任务二
1. Two students read the dialogue and make up the blanks of the dialogue.
1. A: ______________?
B: I like playing table tennis, swimming and Yoga.
A: Do you like outdoor sports?
B: ____________________.
A: Me to. Do you want to go hiking at Xiang Shan this weekend?
B: _________________________________.
2. A: Would you like to go running?
B: _________ .Where would you like to go?
A： We could go to the park. There shouldn’t be many people there now.
B: Good. Let’s go.
(On the way)
A: Why do you like running?
B: Running is ____________________________________. I don’t like vigorous exercises.
A: Oh, yes. It can also be done indoor or outdoor.
任务三
Make up dialogues based on the following situations. (根据场景模拟对话) Situation1
以小组为单位小组的讨论酒店的运动设备，并选出一个代表进行阐述。
_____________________________________________________________________________
______________________________________________________________________________ ______________________________________________________________________________
Situation2
你是酒店健身中心的员工，一位休闲游客来进行健身，你为他进行介绍并建议他做些运动。
_____________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
实施工作：
1、请以小组合作形式完成任务，并在演示任务。
2、以小组为单位，相互评价优缺点。
七、完成工作评价
完成情况评价表
“备注”和“审核”栏由老师填写对况互评表中存在的优缺点是否分析合理性的评价。
学习心得及笔记：。