商务交际英语任务评阅及修改(assignment)
商务交际英语（二）
Assignment
● You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day.
There are some changes to the itinerary you sent her last week.
● Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and your handwritten notes, informing her of the changes.
Proposed itinerary for one-day visit of Manuela Garcia
Wednesday 20 October
11.00
John Sallis to meet Ms Garcia at airport
11.30 Arrival at company
John Sallis to give Ms Garcia an introductory tour of company
12.30
14.00
( Carol Snape Tom McAllister Sue Smith Manuela Garcia )
15.30 Coffee break
16.00
18.00 John Sallis to take Ms Garcia to the airport
19.30
英语老师：周俐 2012年10月17日（第七周）
（作业于10月26日前上交给我）
商务交际英语（二）
作业
你工作在销售部的一个国际性公司，一个重要的客户路易斯·加西亚将访问你的公司一天，你送个他上周行程的一些变化。
写一封120—140的字给加西亚女士，使用原来的路线，你的手写笔记，告诉她这些变化。
建议路易斯·加西亚为期一天的访问行程
10月20日（星期三）
11:00加西亚女士从马德里约翰.萨利斯1B 432航班，来机场与加西亚女士见面。（原始抵到时间过于乐观）
11：30到达公司约翰.萨利斯向加西亚女士介绍旅游公司。
12:30在白鹿餐厅午餐
（约翰.萨利斯苏.史密斯，卡罗尔.斯内普，汤姆.麦卡利斯特曼努埃拉加西亚）
（卡罗尔也没做到这一点，解释为什么。）
（餐厅已经满了，现在在天鹅宾馆）
14：00在会议上开会（卡罗尔.斯内普，汤姆.麦卡利斯特曼努埃拉加西亚）
15:30在咖啡馆休息
16:00介绍产品（卡罗尔，汤姆.麦卡利斯特苏史密斯曼努埃拉加西亚斯内普）
（提供一些细节）
18:00约翰.萨利斯送加西亚女士去机场
（约翰要早点去，苏会带曼努埃拉去机场）
19:30加西亚女士离开1B886飞行马德里
以上翻译仅供参考
武汉船舶职业技术学院
商务管理专业
2012年10月17日
英语作业：
Dear Ms Garcia :
Hello ！, Ms Garcia ,I'm very glad to write a letter of you .I work in the Sales Department of an international company . you are an important client, is visiting our company for a day. There are some changes to the itinerary I sent you last week,I W ould tell you this changes.There are the changes.
I hope you can accept.
Next itinerary for one day visit of you :
Wednesday day 20 October
11:00 Ms Garcia arrives on flight 1 B 432 from Madrid , John Sallis will meet you at airport ,Because original time too optimistic.
11:30 Arrival at company and I give you an introductory tour of company
12:30 Lunch at White Hart restaurant , no one the restaurant is full . So it's now the Swan hotel
14:00 We have a meeting in boardroom
15:30 drinking Coffee and break
16:00 Detailed product
Tom McAllister will give some details of product
18:00 John has to go early to sent Ms Garcia to the airport
19:30 Ms Garcia departs on light to Madrid
If you have any questions, please feel free to call me .
10521班曹加正
I will file a B for your work.
世纪商务英语听说教程英语作业
Dear Garcia,
It is our honor to invite you to visit our company. Here are some details that should be known by you.
You’d better arrive here at 11am,Wednesday 20 October. Because the original arrival time is too optismistic. After 30 minutes,we will arrive our company. And then john sallis will introduce our tour of company to you .t he lunch will begin at 12:30.b ut the restaurant is full .t here are so many people ,it’s now the swan hotel. It is no doubut that the teaste is delicious. At 2pm.we will have the meetingin the boardroom.one and a half hour later.you can have the coffee break,Hope you enjoy yourself.
We will give some details about our product.w ish you can give us some advice.time flies.a t 6pm.you will leave here,john sallis will set you to the airport.90 minutes,later your plane will take off.
Thank you!
10521 黄静学号：201005020108 Please pay attention to the punctuation(comma, period), the spelling, and the capitalization of proper nouns, each initial word of the sentence.
I will file a B+ for your work.
商务交际英语（二）
作业
你工作在销售部的一个国际性公司，一个重要的客户路易斯·加西亚将访问你的公司一天，你送个他上周行程的一些变化。
写一封120—140的字给加西亚女士，使用原来的路线，你的手写笔记，告诉她这些变化。
建议路易斯·加西亚为期一天的访问行程
10月20日（星期三）
11:00加西亚女士从马德里约翰.萨利斯1B 432航班，来机场与加西亚女士见面。（原始抵到时间过于乐观）
11：30到达公司约翰.萨利斯向加西亚女士介绍旅游公司。
12:30在白鹿餐厅午餐
（约翰.萨利斯苏.史密斯，卡罗尔.斯内普，汤姆.麦卡利斯特曼努埃拉加西亚）
（卡罗尔也没做到这一点，解释为什么。）
（餐厅已经满了，现在在天鹅宾馆）
14：00在会议上开会（卡罗尔.斯内普，汤姆.麦卡利斯特曼努埃拉加西亚）
15:30在咖啡馆休息
16:00介绍产品（卡罗尔，汤姆.麦卡利斯特苏史密斯曼努埃拉加西亚斯内普）
（提供一些细节）
18:00约翰.萨利斯送加西亚女士去机场
（约翰要早点去，苏会带曼努埃拉去机场）
19:30加西亚女士离开1B886飞行马德里
Where is your homework?
世纪商务英语听说教程英语作业
Hi Ms Garcia,
Good day!
So sorry to inform you that the original itinerary has been changed.
First, John Sallis will pick you up at airport in later because of the problems of traffic congestion.
In addition, we'll have lunch at the Swan Hotel instead of White Hart restaurant for no vacancies. And Carol is ill, so she won't come.
What's more, Tom Allister will give some details in product presentation.
Last, J ohn has to go early, Sue will take Manuela to the airport.
Any recommendation, please contact with me.
(should you have any recommendation, please feel free to contact me.)
Kind ragards.
Shi Feng
Well done! You’ve got an A!
10521班石峰
英语作业
Dear Ms Garcia,
I'm glad to write a letter of you .I work in the Sales Department of an international company . I an writing you to tell you the new itinerary.
On Wednesday 20 October ,I will show you with a good arrangement.
At 11:00,John Sails will meet you at the airport when you arrive .Arrive on time.
At 11:30,you will arrive at company,John sails will introduce you to our Travel company.
At 12:30,you would have lunch at White Deer Restaurant but T he R estaurant which is full too. John Sails,Tom Mcallister s ue will attend this dinner. Carol cannot arrival it ,because she is Lost time.
At 14:00, the meeting will be held in boardroom,T he end of the meeting, you have a coffee break at 15:30.
At 16:00,Carol Snape,Tom Mcallister,Sue Manuera will give you a product presentation. At the same time,a corrding to the product details ,we will offer you a complete introduction.
At 18:00,John has to go early,Prevent late.however,you donnot need to worry about it., Sue will take you to the airport. At 19：30，you can depart on flight 1B 886 to Madrid..
I am sorry again, I hope you can accept this arrangement.
At last, I wish you a pleasant journey.
There’s no need to include all the information. Only the changed detailed need mentioning.
Pay attention to your spelling, punctuation and capitalization of proper nouns and the initial word of each sentence.
You’ve go t a A- for your work.
10521班陶辉
世纪商务英语听说教程英语作业Dear Ms Garcia ,
I’m srry to told you that you don’t visit in accordance with the contract . Next I will tell you some changes about this visit.
There are some suggestions for you stroke on Wednesday 20 October . Because the original arrival time is too optimistic, we arrange for John to meet you when you arrive on flight 1 B 432
from Madrid at 11:00. John will give you an introductory of our company when you arrive in our company half a hour later. We
will have a lunch at Swan hotel instead of White Hart restaurant because that Caral forget to order the meal and the Swan hotel is batter .
We should continue to visit when end the rest . Our meeting
will be held in boardroom with Carol ,Tom ,Sue ,Manuela. There
will be a coffee break at 15:30. A product presentation will be arranged at 16:00,During the product presentation Tom will give some details of the product. Sue will instead of John take you to the airport at 18:00, because John has to go eariy. And you
depart s on flight 1 B 886 to Madrid at 19:30.
Looking forward to your visit. I think you will have good time here.Each of us will have more understanding .
Yours,
Wangkun
10521班王坤
Good! I will file an A for your work.
I would like to express my apologies for the changes of the itinerary that I sent you last week. Now ,I an writing you to tell you the new itinerary.
There are some details of your one-day visit to our company on Wednesday 20 October. Because the original arrival time is too optimistic, we arrange for John to meet you when you arrive on flight 1 B 432 from Madrid at 11:00. After 30 minutes’ride, you are arriving at our company. Then John will give you an introductory of our company. An hour later ,we will have lunch at Swan hotel instead of White Hart restaurant with John ,Carol ,Tom ,Sue ,Manuela, because of the full of White Hart restaurant.
The arrangement of the afternoon is as follows. 14:00, A meeting will be held in boardroom with Carol ,Tom ,Sue ,Manuela. There will be a coffee break at 15:30. A product presentation will be arranged at 16:00, During the product presentation Tom will give some details of the product. Sue will instead of John take you to the airport at 18:00, because John has to go earily. And you departs on Flight 1B886 to Madrid at 19:30.
Above is all the schedule of your visit. I think we will share an unforgettable day for your visit. Do you think so ?
Yours,
Zhang Xiongjun You’ve got a B for your work.
I would like to express my apologies for the changes of the itinerary that I sent you last week. Now ,I an writing you to tell you the new itinerary.
There are some details of your one-day visit to our company on Wednesday 20 October. Because the original arrival time is too optimistic, we arrange for John to meet you when you arrive on flight 1 B 432 from Madrid at 11:00. After 30 minutes’ride, you are arriving at our company. Then John will give you an introductory of our company. An hour later ,we will have lunch at Swan hotel instead of White Hart restaurant with John ,Carol ,Tom ,Sue ,Manuela, because of the full of White Hart restaurant.
The arrangement of the afternoon is as follows. 14:00, A meeting will be held in boardroom with Carol ,Tom ,Sue ,Manuela. There will be a coffee break at 15:30. A product presentation will be arranged at 16:00, During the product presentation Tom will give some details of the product. Sue will instead of John take you to the airport at 18:00, because John has to go earily. And you departs on Flight 1B886 to Madrid at 19:30.
Above is all the schedule of your visit. I think we will share an unforgettable day for your visit. Do you think so ?
Yours,
Zhang Yong Same work as Zhang Xiongjun’s. As I can’t judge who copied, I’ll give you a B equally. Hope you can be responsible for yourself.
世纪商务英语听说教程英语作业
Dear Ms Garcia
Sorry, because of some reason, was originally scheduled for next week's schedule ha s some changes, the first to you about it.
Because original arrival time too optimistic. Now will visit time change to Wednesday 20 October .you arrive s on flight 1 B 432 from Madrid at 11:00am. John Sallis to meet you at airport. You arrival at company at 11:30am. John Sallis to give you an introductory tour of company. Because White Hart restaurant is full ,Carol can not make it, It is now lunch at the Swan hotel at 12:30pm .John Sallis, Carol Snape Tom McAllister and Sue Smith willget together with you and Carol Snape Tom McAllister and Sue Smith and you have a meeting in boardroom at 14:00pm.Next,you have a coffee break 15:30pm .At 16:00pm you will have a product pressentation .Tom MaAllister will give some details to you.Because John to go early .s ue will take you7 to the airport at 18:00.Finally,you depart s on flight 1 B 886 to Madrid.
Finally early to wish you have a nice trip next week!
Sincerely
Hu chungang
You should learn how to write a sentence. Infinitive can never function as predicate in a sentence.
John Sallis to meet you at airport. (Grammatical error )
John Sallis will meet you at the airport.
Please correct these mistakes in your letter.
I will file a B+ for you.
姓名：胡纯刚班级：10522
学号：201005020207
Dear Ms Garcia,
I would like to express my apologies for the changes of the itinerary that I sent you last week. Now ,I an writing to you to tell you the new itinerary.
There are some details of your one-day visit to our company on Wednesday 20 October. Because the original arrival time is too optimistic, we arrange for John to meet you when you arrive on flight 1 B 432 from Madrid at 11:00. After 30 minutes’ride, you are arriving at our company. Then John will give you an introductory of our company. An hour later ,we will have lunch at Swan hotel instead of White Hart restaurant with John ,Carol ,Tom ,Sue ,Manuela, because of the full of White Hart restaurant.
The arrangement of the afternoon as follows. At 14:00, A meeting will be held in boardroom with Carol ,Tom ,Sue ,Manuela. There will be a coffee break at 15:30. A product presentation will be arranged at 16:00, During the product presentation Tom will give some details of the product. Sue will instead of John take you to the airport at 18:00, because John has to go eariy. And you depart s on flight 1 B 886 to Madrid at 19:30.
Above is all the schedule of your visit. I think we will share an unforgettable day for your visit. Do you think so ?
Yours,
Jiang Long You’ve got an A-.
Dear Manuela Garia:
I,m sorry to tell you something, there are some changes to the itinerary I sent to you last week
On Wednesday 20 October 23,I will provide you with a good arrangrment.
At 11:00,John Sails will meet you at the airport when you arrive .the original time is too optimistic.
At 11:30,you will arrive at company,John sails will introduce you to our company.
At 12:30,you can have lunch not at white Hart but Swan Hotel which is full too. John Sails,Tom Mcallister sue will attend this dinner. Carol can,t make it ,beaause she is ill.
At 14:00, the meeting will be held in boardroom,then you can have a coffee break at 15:30.
At 16:00,Carol Snape,Tom Mcallister,Sue Manuera will give you a product presentation.At the same time,acorrding to the product details ,we will offer you a complete introduction.
At 18:00,John has to go early,however,you don,t need to worry about it., Sue will take you to the airport. At 19：30，you can depart on flight 1B 886 to Madrid..
I,m sorry again, I appreciate hearing form you.
Liu huajun Please check your mistakes and correct them.
You’ve got an B+.
世纪商务英语听说教程英语作业
Dear Ms Garcia,
Do you remember I sent an itinerary for you about your one-day visit to our company? There are some changes here,I hope you will accept it .
First, it’s your arrival time that’s too optimistic ,it can be postponed to 8:00am. Second, the place of your lunch is changed to Swan hotel, the original one White Hart is full. And Carol Snape can’t make it with you becau se he has a cold. Third, about our product presentation. Tom McAllister will give you some details about it. The last one, it’s your flight return to Madrid. John has to go early, so Sue will take you to the airport. Is that ok?
I hope to hear from you soon. Good luck !
Sincerely,
William Smith
10522班伍涛
Well done! Except some minor mistakes, the whole letter is well-organized with all the important details mentioned.
I will file an A+ for your work.
实际商务英语听说教程英语作业
Dear Ms Garcia :
Hello , Ms Garcia ,I'm very glad to write a letter of you .I work in the Sales Department of an international company . I tell you some changes .
Next itinerary for one-day visit of you :
Wednesday day 20 October
11:00 Ms Garcia arrives on flight 1 B 432 from Madrid , John Sallis will meet you at airport ,Because original time too optimistic.
11:30 Arrival at company and I give you an introductory tour of company
12:30 Lunch at White Hart restaurant , no one the restaurant is full and xplain why . So it's now the Swan hotel
14:00 We have a meeting in boardroom
15:30 Coffee break
16:00 Product presentation
Tom McAllister will give some details of product
18:00 John has to go early to sent Ms Garcia to the airport
19:30 Ms Garcia departs on light to Madrid
I will file a B for your work.
10522班柯海丽
世纪商务英语听说教程英语作业
Dear Ms Garcia
I'm Lily,I work in the Sales Department of an international company. I K now,you are an important client, is visiting our company for a day. There are some changes to the itinerary I sent you last week. Don't worry,I W ould tell you this changes.There are the changes.
On October 20 Wednesday,A ccording to the original itinerary,Y ou should arrive on flight 1 B 432 from Madrid at 11o'clock,
John Sallis to meet Ms Garcia at airport,but original arrival time is too optimistic,the flight would be put off.You would arrival at company at 11:30am,John Sallis to give Ms Garcia an introductory tour of company.It hasn't changed.According to the original itinerary,we would have lunch at White Hart restaurant at 12:30pm, including John Sallis,Carol Snape and Tom McAllister Sue Smith Manuela Garcia.but R estaurant is full. It’s now the Swan hotel.And Carol can’t make it.because his parents are ill. We would have a meeting in boardroom 14 o'clock ,there are Carol Snape ,Tom McAllister Sue Smith Manuela Garcia .we have the coffee break at 15:30pm.we have a product presentation about tea
at16:00.the history of tea is vevy long.According to the original itinerary,John Sallis to take Ms Garcia to the airport,butJohn has to go early. Sue will take Manuela to the airport .Ms Garcia departs on flight 1 B 886 to Madrid at 19:30pm
Have a good trip!
yours
Lily
10522班吴红萍
Pay attention to the punctuation, capitalization as well as your grammar.
I will file you a B+.
Dear Ms Garcia:
It was delighted to know that you would visit our company.
However there are something still concerns about the schedule. So we have to re-schedule your agenda.
On 20 October ,your flight will arrive .But the O riginal arrival time too optimistic, so John Sallis will to meet you at airport at 11:00.At 11:30, you will arrival at company and John Sallis will to give you an introductory tour of company. The original plan have lunch at White Hart restaurant at12:30, but the restaurant have full, it is now the Swan hotel, and Carol can’t make it, because Carol Snape have an important meeting. At 14:00, Meeting in boardroom begin. At 15:30,it is Coffee break. And next Product presentation at 16:00, Tom will give some details. After the meeting in boardroom, that at 18:00 John Sallis will to take you to the airport, but John has to go early, so Sue will take you to the airport. And at 19:30, you will depart s on flight 1 B 886 to Madrid..
Sorry for the in-convenience it may caused to you.
Best R egards.
Yous sincerely
Huang Tai-xiong
Please check carefully the words in red and correct them.
You’ve got a B+ for your work.
Dear Ms Garcia Tuesday 19 October Welcome to our company.Then I'm sorry to tell you that there are some changes to the itinerary I sent you last week.If it would take some truble to you,I requested your forgive.I will tell you the changes in the letters. You will arrive on flight 1 B 432 from Madrid at 11:00am .But now it maybe too optimistic.So the time may be put off several minute s.BUT Mr John will still go to meet you at airport.
You will arrival at our company at 11:30am.Then Mr John will give you an introductory of company.
Because the White Hart restaurant has been full,so now you will have lunch at the Swan hotel with John Sallis and Tom McAllister at 12:30pm.But Mr Carol can't make it,because he must deal with some emergency things of company.
You will have a meeting in boardroom wiht Carol Snape Tom McAllister Sue Smith and Manuela Garcia at 14:00pm.
At 15:30pm you will have a coffee break.
Mr Carol,Tom and Sue will give you some product presentation at 16:00pm.They will produce one newest production which be developped and manufactured by our company in details so that you can have a good knowledge about our production.
Then we will take you to the airport at 18:00pm. Mr John has to go early to make some arrangement. Ms Sue will take Manuela to the airport later.
You will depart s on flight 1 B 886 to Madrid.
Those are your proposed ititnerary for one-day vist of our company. Thanks for your reading.
Yours,Wangdehua
Good. Hope you reread your work and correct the spelling.
You’ve got an A-.
Dear Ms Garcia ,
My name is Zengliu, I work in the Sales Department of an international company.
Iknow you will visit our company,but there are some changes about the itinerary ,so I write this letter including original itinerary and my handwritten notes to inform you about the changes.
Proposed itinerary for one-day visit of Muela Garcia
Wednesday 20 October
11.00 Ms Garcia arrives on flight 1 B 432 from Madrid
John Sallis to meet Ms Garcia at airport (ariginal arrival time too optimistic)
11.30 Arrival at company
John Sallis to give Ms Garcia an introductory tour of company
12.30 Lunch at White Hart restaurant (restaurant full, It is now the Swan hotel)
( John Sallis, Carol Snape, Tom McAllister Sue Smith Manuela Garcia )( Carol can not make it,because she is ill)
14.00 Meeting in boardroom
( Carol Snape Tom McAllister Sue Smith Manuela Garcia )
15.30 Coffee break
16.00 Product presentation
( Carol Snape,Tom McAllister; Sue Smith Manuela Garcia ) (Tom gives some details)
18.00 John Sallis to take Ms Garcia to the airport.(John has to go early.Sue will take
Manuela to the airport)
19.30 Ms Garcia departs on flight 1 B 886 to Madrid.
We are looking forward to your visiting.
Yours,
Zengliu.
You’ve got a B for your w ork.
商务交际英语(1)
一、单选题 1、 Which of the following is NOT an external barrier to communication? A、Motivation or interests. B、Environmental factors such as lighting and heat. C、 A closed or authoritarian climate. D、An open climate in which communication flows easily. 答案：A 2、Instead of making judgments based on stereotypes, you should A、develop your own groups into which to categorize people B、learn to understand people as individuals C、judge people according to their appearance D、assume similarities and differences based on a persons cultural background 答案：B 3、The sender signs his or her initials or name to a memo to indicate that he or she A、is in a high-level position B、wants and immediate reply to the memo C、has read the memo D、wants the memo filed 答案：C
商务交际英语任务(assignment)
商务交际英语（二） Assignment ● You work in the Sales Department of an international company. Manuela Garcia, an important client, is visiting your company for a day. There are some changes to the itinerary you sent her last week. ● Write a letter of 120 - 140 words to Ms Garcia, using the original itinerary and your handwritten notes, informing her of the changes. Proposed itinerary for one-day visit of Manuela Garcia Wednesday 20 October 11.00 John Sallis to meet Ms Garcia at airport 11.30 Arrival at company John Sallis to give Ms Garcia an introductory tour of company 12.30 14.00 ( Carol Snape Tom McAllister Sue Smith Manuela Garcia ) 15.30 Coffee break 16.00 18.00 John Sallis to take Ms Garcia to the airport 19.30 英语老师：周俐 2012年10月17日（第七周） （作业于10月26日前上交给我）
有用的商务交际英语句子吐血推荐
标题：有用的商务交际英语句子吐血推荐 关键词：商务交际英语 导读：在商务交际活动中，在正式场合注意自己的言行是非常有必要的。这也是为什么我们要学习商务交际英语的原因，大家都不希望自己因为无意的语言上的过失，就大大降低在客户心中的形象吧！ 说到不少历史上的文学家，好像有不少人都无法适应上流社会的生活。这些人，有很多都晚景凄凉。这也不是说大家都必须要去迎合社会潮流。不过我们想要再社会上获得更好的地位以及在工作上有突破，掌握适当商务交际英语是必须的！ 下面就为大家介绍一点我苦心收集的商务交际英语句子吧！ 1、在谈那个问题之前我想对您刚才讲的话谈点看法。 Before we turn to that issue, I wish to make a few comments/remarks on your presentation. 2、您对此事怎么看呢？ I wish to benefit from your views on this matter./ What is your view on this matter?/ How do you see this matter? 3、我想接着刚才的问题讲下去。 I will pick up where we left off just now. 4、我方对这个问题有异议。 We take exception to this question. 5、这个日期贵方觉得合适吗？ I wonder if this date would be suitable for you? 6、不知你们上午谈的怎样？ I wonder how the meeting went this morning? 7、我一定向他转达您的问候和邀请。 I’ll surely remember you and your invitation to him. 上面就是我精心为大家准备的商务交际英语句子，与我们学习日常口语是有很大的不一样的。在正式场合不仅仅只是穿一套西装就能够应付一切的，更重要
商务交际英语[1] 开篇案例
商务交际英语［1］开篇案例 Chapter1 Sending the Wrong Message Three months ago, Anna Washington graduated from Winston Business College. Upon graduation, she obtained her first full-time job with IBM. Needless to say, she was very excited about the opportunity. As the receptionist in the foyer of a new building, Anna works in an attractive setting. She has the opportunity to greet most employees, including upper management, and customers as they enter the building. She answers incoming calls and forwards them to app ropriate individuals. Anna’s computer is equipped with the usual software—word processing, spreadsheets, databases, presentation graphics, and games. She has email and Internet access as well. Anna sometimes uses her word processing software when the secretarial staff has too much work. While this opportunity doesn’t happen too often, she enjoys it when it does come. After three months, Anna’s job has lost some of its appeal. She does not greet employees with the same enthusiasm as she did at first. Neither do her fellow employees respond as enthusiastically to her greetings. Her supervisor becomes irritated when she finds errors in the documents Anna has keyed. Answering incoming calls has become routine, almost boring. Recently, Anna sent an e-mail to a friend about personal business and her supervisor caught her. Today, Anna was bored and decided to play Solitaire. She was in the middle of her first game when her supervisor became upset and lectured Anna as several people, including a member of upper management, walked by. Obviously, Anna was very embarrassed. 译文： 第一章错误信息的发送 三个月之前，Anna Washington 从Winston 商学院毕业了。一俟毕业，她就获得了在IBM公司的全日制工作。获得这个机会的她很兴奋。 Anna的工作是接待员，负责接待来访者，接听电话等。她的工作地点在一栋新楼的前厅，环境很吸引人。Anna有机会向大多数职员打招呼，其中包括上层管理人员，以及进入这栋楼的许多顾客。Anna接听打进来的电话并转给有关人员。Anna的计算机安装了几种 常见的软件——文字信息处理（word processing）, 空白表格程序（spreadsheets），数据库（databases＝databank）, 还有一些电脑游戏，如：纸牌(Solitaire)、红心大战(Hearts)、空档 接龙(FreeCell)和扫雷（Minesweeper）。Anna还可以收发电子邮件，上网。Anna有时会用 文字信息处理帮助工作太多的秘书。然而，这种机会不太多，不过Anna喜欢干这类工作。 三个月后，Anna的工作兴趣减退了。她与职员们打招呼时已经失去了刚来时的热情，回应Anna招呼的职员们也没有那么热情了。当上司在Anna录入的文件里发现错误时，她 的上司生气了。Anna接听打进来的电话也程式化得让人厌倦。 最近，Anna给朋友发去了一份电子邮件谈私事，她的上司发现了她的错误。她的上司当时没有说什么，但是Anna知道她不高兴。今天，Anna有点烦闷，决定玩电脑上的纸牌 游戏。她一局还没有玩完她的上司就带来一份文件让她录入。Anna的上司生气了，当着过往的人，其中还有上级管理层的一位成员，训斥了Anna。很明显，Anna非常尴尬。
完整word版商务交际英语1期末复习
《商务交际英语（1）》期末复习 一纸开卷 一、选择题（每小题2分，共20分）主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。 如： 1.Which of the following describes a memo written to a president from a department supervisor? A A.Upward, formal, internal 2.Which sentence contains five W's? B B. New employees should report at 8:30 a.m. on Monday, October for an orientation session. 3. Which of the following main ideas should be communicated in a business message in indirect order? D D. Your library books are overdue and a fine has been assessed. 4. Which of the following describes a cross-cultural communication situation? C C. A receptionist speaks slowly to a client who speaks with a heavy accent. 5. Instead of making judgements based on sterotypes, you should B B. learn to understand people as individuals 6. A key to receiving honest feedback is C C. the sender's attitude 7.An agenda is B B. the order of business to be discussed during a meeting 8. Which of the following should be used for a message that is to provide information for a group of people (some are inside the company and some are outside)? C C. A report 9. Which of the following statements promotes goodwill by using courteous words? D
商务交际英语(1)第1次形成性考核答案与讲评
商务交际英语（1）形成性考核作业 商务交际英语（1）第1次形成性考核答案与讲评 （Chapter 01-02） Chapter 01 Communicating in Y our Life (T) 01.The purposes of communication are to establish goodwill, persuade, obtain or share information, establish personal effectiveness, and build self-esteem. (Chapter 1) (F) 02. The key parts of the communication process are only sender, message, and receiver. (Chapter 1) The key parts of the communication process are sender, message, receiver, feedback, and channel. (T) (T) 03. Two media are employed when sending communications—speaking and writing. (Chapter 1) (F) 04. Two media are employed when receiving communications—speaking and writing. (Chapter 1) Two media are employed when receiving communications—reading and listening. (T) (T) 05. To communi cate effectively, the sender must use audience analysis, examine the message’s environment, and encourage and interpret feedback. (Chapter 1) (F) 06.To communicate effectively, the receiver must use audience analysis, examine the message’s environment, an d encourage and interpret feedback. (Chapter 1) To communicate effectively, the receiver must read and listen effectively. (T) (T) 07. The forms of communication are external and internal and formal and informal. (Chapter 1) (F) 08. External communication originates within an organization and is sent to receivers within the organization. (Chapter 1) External communication originates within an organization and is sent to receivers outside the organization. (T) (T) 09. Internal communication originates within an organization and is sent to receivers within that organization. (Chapter 1) (F) 10. Informal communication travels through established lines of authority, but formal communication does not follow these lines. (Chapter 1) Formal communication travels through established lines of authority, but informal communication does not follow these lines. (T) (T) 11. The two types of communication barriers are external and internal. (Chapter 1) (F) 12. Information is important, but the key is how to learn it. (Chapter 1) While learning information is important, the key is its application. (T) (T) 13. Equipment used to create a document includes computerized work stations, scanners, and voice recognition equipment. (Chapter 1) (F) 14. If the receiver is ill, listening skills are positively affected. (Chapter 1) If the receiver is ill, listening skills are negatively affected. (T) (T) 15. Documents may be stored on hard disks, USB, microforms, or optical disks. (Chapter 1)
商务交际英语口语锦集
商务交际英语口语锦集 久仰！ I ve heard so much about you. 好久不见了！ Long time no see. 辛苦了！ You ve had a long day.Youve had a long flight. 尊敬的朋友们！ Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。 On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing. 对您的大力协助，我谨代表北京市政府表示衷心的感谢。 On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance. 在北京过得怎么样？ How are you making out in Beijing? 我一定向他转达您的问候和邀请。
Ill surely remember you and your invitation to him. 欢迎美商来北京投资。 American businessmen are welcome to make investment in Beijing. 欢迎多提宝贵意见。 Your valuable advice is most welcome. 不虚此行! Its a rewarding trip! 您的日程很紧,我们的会见是否就到此为止。 As you have a tight schedule, I will not take up more of your time. 请代我问候王先生。 Please remember me to Mr.Wang. 感谢光临！ Thank you so much for coming. 欢迎再来！ Hope you’ll come again. 欢迎以后多来北京！ Hope youll visit Beijing more often. 请留步，不用送了！ I will see myself out, please. 多保重！
商务交际英语上考试题型说明
商务交际英语上考试题型说明 考试题型与复习资料的一致，共五大题，各大题分值说明如下： I.Choose the best answer，10题，每题2分，共20分 II.True or False, 10题，每题2分，共20分 III.Answer the questions, 4题，每题5分，共20分 IV.Translation, 4题，每题5分，共20分 V.写作题，1题，共20分 商务交际英语上册2011复习资料 I Choose the correct answer 1. What five roles must team members fill in order to create an effective team? A. A leader, challenger, doer, supporter. B. A leader, challenger, doer, thinker. C. A leader, challenger, doer, thinker, supporter. D. A leader, challenger, doer, teacher. 2. What does “heterogeneous” and “homogeneous” mean? A. Dissimilar and domestic. B. Dissimilar and creative. C. Dissimilar and similar. D. Dissimilar and harmonious. 3. Virtual team means the one_____. A. Whose members share a physical work space. B. Whose members don’t share a team spirit and belong to different department. C. Whose members don’t share a physical work space but communicate with communication technology. D. Whose members don’t have identity but communicate with communication technology. 4. What is the short term for memorandum? A. Memor B. Memorand C. Memorandum D. Memo 5. What is the opposite phrase to “closed and authoritarian climate” ? A. Open climate
商务交际英语(2)考试样题
湖南广播电视大学开放教育英语专业专科 商务交际英语（2）考试样题（开卷） 注意事项 一、将你的准考证号、学生证号、姓名及分校（工作站）的名称填 写在答题纸的规定栏内。考试结束后，把试卷和答题纸放在桌上。 试卷和答题纸均不得带出考场； 二、仔细读懂题目的说明，并按题目的要求答题。答案一定要写在 答题纸的指定位置上，写在试卷上的答案无效； 三、用蓝、黑圆珠笔或钢笔答题，使用铅笔无效。
Part I MULTIPLE CHOICES (10小题，每题1分，共10分) Directions: Choose the letter indicating the best choice to complete each sentence or answer each question: 1. What is the main purpose of a process description? A. To enable the reader to describe things. B. To explain how something works. C. To describe what an object looks like. D. To describe the parts of a mechanism. 2. Which of the following is required in all graphic aids? A. A unique number for referencing purposes and a title. B. A title and a graphic. C. A title and a source line. D. A unique number and a source line. 3. The main difference among transparencies, slides and computer presentations is______. A. in how your audience sees the visual aids B. in the time you use to prepare the visual aids C. in how many visual aids your prepare D. in the computer program you use to prepare the visual aids 4. Which of the following is a good example of an apology made to a customer for a mix-up in an order? A. “I’m sorry about that. Let me see what you should have received and I’ll fix it for you.” B. “Oh I’m sorry, that must have happened during the night shift. I can fix that for you.” C. “Well, I didn’t take your original order, but I can place a new order for you.” D. “Oh, one of the trainees probably input the order incorrectly. Sorry about that.” 5. What is especially important when talking on the telephone? A. Speaking clearly. B. Speaking more loudly than usual. C. Avoiding distractions. D. Using a conversational tone. 6. When a verbal message and a nonverbal message disagree with each other, most of the time we ______. A. believe the verbal message B. believe both C. believe the nonverbal message D.are confused 7. Effective listeners ______. A. share the responsibility for communicating with the sender B. listen and focus elsewhere if they already know about the topic C. evaluate the sender and act accordingly D. take notes on everything that is said 8. The three main parts of an oral presentation are ______. A. an anecdote, a body and a summary B. an introduction, a body and a summary
商务英语交际说明
《商务交际英语（上）（下）》课程说明 一、教学要求 “商务交际英语”是开放英语专科商务方向的省开课程。本科程终结时，学生应掌握一般的商务活动中基本的书面和口头交际技能，具体要求是：能听懂一般商务活动中的电话、产品展示、谈判、会议发言等，能基本把握言语者的态度和意图；能用基本正确的英语进行一般商务活动，如社交活动、展示产品和业务谈判，筹备商务会议，或作会议发言；能为读懂主要英语报刊、杂志有关商务活动的一般性报道和评论文章打好基础；能草拟或翻译一般性商务材料，包括公函、公务报告、简历和填写表格等。 二、本学期面授课安排 商务交际英语（1）：3，4，7，9，10，11，12，13，14，15，16 周日上午8：30 ——11:30, 其中第9，15周为网上答疑时间 商务交际英语（2）：3，4，5，7，8，9，10，11，12，13，16 周五17：30 ——19：50，其中第8，13周为网上答疑时间 三、教学内容 按照本课程的主要教学目的和学习内容，本课程选用的教材是美国汤普森出版社2001年出版的《商务交际英语》（第3版）一书。
该教材的主要教学内容是： 第1章日常生活中的交际活动 交际活动的重要性和作用 交际活动中参与者的责任分工，交际形式和可能出现的交际障碍电子交流 第2章多样化的工作环境中的交际 国际国内的文化差异 有效的跨文化交际 有效的团队合作 第3章写作风格 设计和组织信息 谋篇布局，遣词造句 编辑和校对全文 第4章备忘录和E-mail的写作 内部交流的有效载体 格式和有效写作 避免弊病 会议文件的写作 第5章给客户和顾客的信函 挑选好格式 用合适的语气 第6章商务报告的写作
商务交际英语1历届考试的所有翻译题
V . TRANSLATION （3段短文，每段5分，共15分） Translate the following passages into Chinese: 36. Meetings are an important method of exchanging information in any business setting. There are board meetings, conferences, training sessions, and staff meetings. A meeting may consit of a supervisor and one employee, a group of colleagues, or employees and their vendors or clients. A: 会议是商务环境中一种重要的交流信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一组同事、或业务员以及他们的供货商或客户所组成。 37. Before wirting a report, you must do some preliminary work. Even if you are simply reporting facts, you must gather those facts and then arrange them in an easy-to-follow, logical sequence. A: 开始撰写报告前，必须先做一些准备工作。即使是简要报告情况，也必须收集有关材料，然后进行整理使之合乎逻辑，容易理解。 38. In a personal setting, listening deepens relationships. The power of listening in our personal relationships is immense. When we listen to someone, we are saying nonverbally, “You are important.”The failure to listen sends a message to a person that he or she is unimportant. A: 在社交场合，聆听加深人际关系。聆听的能力在人际关系中非常重要。当我们听某人讲话的时候，我们是用非言语方式在说，“您很重要。”不听人讲话所发出的信息是他/她不重要。 IV . TRANSLATION （4段短文，每段5分，共20分） Translate the following passages into Chinese: 31. Complete business messages often include five Ws: who,what,where,when and why. Many business messages require several paragraphs to cover the five Ws. Adjust the message for your receiver. In some cases, the receiver may not need all five pieces of information. A: 完整的商务信函常常包括五个W：who（人），what（事、物），where （地点），when（时间）以及why（原因）。许多商务信函需要好几个段落来阐明这五个W。要根据对方的情况来调整你的信函。在有些情况下，对方 也许不需要全部这五个方面的信息 32. Business letters are used to communicate written messages to persons outside an organization. Letters are also used to communicate formal written messages to employees within an organization. Business letters are considered to be more formal than memos. A: 商务信函是用于与机构外部的人员交流的一种书面形式。商务信函还可 用于机构内部雇员之间的正式的书面檔交流。商务信函被认为比便笺更正 式。 33. Most business reports are informal reports and have one or two purposes.They present information that has been requested, or they analyze a problem and report the findings. The organization and the format of these reports vary depending on the nature of the message and the people who will receive them. A: 大多数业务报告都是非正式报告，且只有一两个目的。它们提供所要求 的信息，或分析问题并报告调查结果。这类报告的结构和形式随信息性能和 阅读者的不同而变化。 34. Good business communications use concise words. Concise means brief, to the point, or short. Concise words, however, are comprehensive; they carry the writer' s full meaning. A: 好的商务交流中，要使用简洁的词语。简洁的意思是简、短、扼要。但 是，简洁的词语也是意思完整的，并表达了作者的全部意思。 V. TRANSLATION (3段短文，每段5分，共15分) Translate the following passages into Chinese: 36. Successful teams are made up of individuals who have different backgrounds. In an organization, effective work teams have to be based on function, purpose, or individual expertise rather than on personality. 成功的团队是由北京各异的人组成的。在一个机构里，组建工作高校的 团队要考虑的是其功能、目的、或是各人的专业特长，而不是个性。 37. To cut down in wordiness, use the active voice rather than the passive voice. Using the active voice helps you be direct and keeps your sentences from being too wordy. 为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助 于直接表达你的意思，也可以避免句子过于冗长。 38. Formal reports are more complex and longer than informal reports. Because of this complexity, you may spend more time organizing and writing a formal report than you would prepare an informal report. Formal reports may be used when writing to the top management of an organization. 正式报告比非正式报告的篇幅长且复杂。由于其复杂性，在组织和写作一份 正式报告时，你会比准备一份非正式报告花更多时间。向机构的最高领导层 报告时，可能要撰写正式报告。 V. TRANSLATION (3段短文，每段5分，共15分) Translate the following passages into Chinese: 36. Your ability to establish and build relationships affects every aspect of your life. Whether in your social, academic, or professional life, this ability determines the depth of your relationships with your friends, loved ones, family, classmates, and coworkers. 建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方 面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事 的关系的紧密程度。 37. Memos are messages that supervisors and peers will use to judge your on?the?job performance; therefore, use them with care. Also, choose carefully the people to whom you send these internal documents. The content and tone of your memos must not be offensive to anyone. Knowing how and when to use memos is critical to success in your career. 备忘录是你的主管和同事用以评价你的具体工作业绩的一种依据；所以，要 谨慎地使用备忘录。同样，还要仔细选择你把这些内部檔送给谁。你的备忘 录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录对你的职业生 涯的成功是很关键的。
商务交际英语(1)第3次形成性考核作业
商务交际英语（1）形成性考核题 商务交际英语（1）第3次形成性考核作业 （Chapter 05-06） I. True or False Chapter 05 Writing Letter to Y our Clients and Customers ( ) 01. In the block format of letter formats, all lines begin at left margin. (Chapter 5) ( ) 02. Paragraphs in the modified block format are always indented. (Chapter 5) ( ) 03. The salutation and complimentary close are omitted in the simplified block format. (Chapter 5) ( ) 04. Each line in the envelope address is separated by one double space. (Chapter 5) ( ) 05. Use the indirect order for letters with a positive message. (Chapter 5) ( ) 06. In routine requests, the receiver views the main idea of the letter neutrally. (Chapter 5) ( ) 07. All goodwill letters require supporting information. (Chapter 5) ( ) 08. In an order letter, some of the supporting information should be placed in tables. (Chapter 5) ( ) 09. A claim letter should be written in the indirect order when the sender asks for a refund. (Chapter 5) ( ) 10. A letter is a format that is common in the business world. (Chapter 5) ( ) 11. The standard parts of a letter include a dateline, letter address, salutation, body, complimentary close, writer’s name and title. (Chapter 5) ( ) 12. The three acceptable letter formats are called block, indented and simplified indented. (Chapter 5) The three acceptable letter formats are called block, modified block and simplified block. (T) ( ) 13. Letters that contain a negative message are written in indirect order. (Chapter 5) ( ) 14. Letters with a neutral or positive message are written in the direct order. (Chapter 5) ( ) 15. When giving the negative message, the sender should avoid using positive language. (Chapter 5) Chapter 06 Planning Reports ( ) 01. The first step in writing a report is to identify the problem and the report’s objective. (Chapter 6) ( ) 02. Identifying the scope of a report enables the report writer to determine how much money to spend on gathering facts. (Chapter 6) ( ) 03. When outlining an information report, the writer must always arrange the facts in geographical order. (Chapter 6) ( ) 04. A hypothesis is a possible cause or explanation for a problem. (Chapter 6) ( ) 05. When planning an analytical report, the author’s preliminary outline will probably be identical to the one he will use to write his report. (Chapter 6) ( ) 06. Primary research involves gathering fresh data. (Chapter 6) ( ) 07. Secondary research involves locate data that already been gathered and reported. (Chapter