酒店常用英语单词及缩写
酒店部门英语酒店常用英语酒店常用英语
人力资源开发部Human Resources Division（HR)management 经营、管理procedure fee 手续费
人事部Personnel Department market price 市价fill in the form 填表
培训部Training Department(T&D）cashier's desk 兑换处operator 电话员
督导部Quality Inspection Department coin 硬币house phone 内部电话
计财部Finance and Accounting Division（FIN）accounting desk 帐务处special line 专线
财务部Accounting Department check-out time 退房时间dial a number 拨号码
成本部Cost-control Department（COST）voucher 证件hold the line 别挂电话
采购部Purchasing Department（PUR)price list 价目表can't put somebody through 接不通电脑部E.D.P.(IT Support)check, cheque 支票ordinary telegram 普通电话
市场营销部sales & Marketing Division(SNM)sign (动)签字receiver 听筒
销售部Sales Department interest 利息city phone 城市电话
公关部Public Relation Department(PR)form 表格telephone number 电话号码
预订部Reservation Department(RSV)reservation 预订replace the phone 挂上电话
客务部Room Division reception desk 接待处Line, please. 请接外线
前厅部Front Office Department(FO)tip 小费The line is busy (engaged) 占线管家部Housekeeping Department(HSKP)reservation desk 预订处send a telegram (cable) 发电报
餐饮部Food & Beverage Department luggage office 行李房…long distance 长途电话
康乐部Recreation and Entertainment Dept(REC)per thousand 千分之…telephone directory 电话簿
工程部Engineering Department(ENG)spare (形)多余的call somebody up 打电话给某人
保安部Security Department(SEC)postpone (动)延期can't hear somebody 听不见
行政部EO Eyecutive office cancel (动)取消can't get through 打不通
商场部Shopping Arcade traveler’s cheque 旅行支票inland telegram 国内电报
财务部Accounting pay (动)付款ordinary mail 平信
营销部Sales & Marketing Dept.fill (动)填写switchboard 交换台
administration 管理、经营central exchange 电话总局
note 纸币The connection is bad. 听不清
registration desk 入宿登记处express telegram 加快电报
酒店房态英语lobby 前厅special dispatch 专电
VC（Vacant Clean ）空房luggage rack 行李架registered fee 挂号邮资
VD（Vacant Dirty）走客房visit card 名片postcard 明信片
OD（Occupied Dirty）未做住客identification card 身份证escalator 自动楼梯
OC（occupied clean）已做住客rate of exchange 兑换率bookshelf 书架
O.O.O (Out Of Order)待修房conversion rate 换算率ground floor (英)底，层，一楼(Estemated Check Out)预计退房charge (动)收费information desk 问讯处
NS（No Smoking）无烟房bill 帐单reception office 接待室
S/O (Slept Out)外睡房change money 换钱hotel register 旅客登记簿
D/L (Double Lock)双锁房procedure 手续、程序registration form 登记表
DND (Do Not Disturb)请勿打扰information desk 问询处newsstand 售报处
MUR(Make Up Room)请即打扫luggage label 行李标签postal service 邮局服务处
RS (Refuse Service)拒绝服务overbooking 超额订房…
N/B (No Baggage)无行李per cent 百分之…
L/B (Light Baggage)少行李reasonable (形)合理的
VIP（Very Important People）重要客人cash (动)兑换
LSG(Long Staying Guest)长住客keep (动)保留、保存
C/O (Check Out) 结帐bank draft 汇票
C/I (Check In)入住accept (动)接受
酒店职位英语酒店职位英语
董事总经理Managing Director资深销售中心预订员Sales Center Senior Reservation Clerk 经济师Economist销售中心主任Sales Center Supervisor
总经理General Manager礼宾部经理Chief Concierge
常务副总经理Deputy General Manager行李员Bellboy
副总经理Deputy General Manager女礼宾员Door Girl
驻店经理Resident Manager礼宾司Door Man
总经理行政助理Executive Assistant Manager客房总监Director of Housekeeping
总经理秘书Executive Secretary前厅部经理Front Office Manager
总经理室Executive Office前厅部副经理Asst . Front Office Manager
机要秘书Secretary大堂副理Assistant Manager
接待文员Clerk礼宾主管Chief Concierger
副总经理Vice General Manager客务主任Guest Relation Officer
总经理助理Assistant to General Manager接待主管Chief Concierge
行政秘书Executive Secretary接待员Receptionist
行政助理Administrative Assistant车队主管Chief Driver
人力资源开发总监Director of Human Resources出租车订车员Taxi Service Clerk
人事部经理Personnel Manager行政管家Executive Housekeeper
培训部经理Training Manager行政副管家Assistant Executive Housekeeper
督导部经理Quality Inspector办公室文员Order Taker
人事主任Personnel Officer客房高级主任Senior Supervisor
培训主任Training Officer楼层主管Floor supervisor
财务总监Financial Controller楼层领班Floor Captain
财务部经理Chief Accountant客房服务员Room Attendant
成本部经理Cost Controller洗衣房经理Laundry Manager
采购部经理Purchasing Manager餐饮总监F&B Director
采购部主管Purchasing Officer餐饮部经理F&B Manager
电脑部经理EDP Manager西餐厅经理Western Restaurant Manager
总出纳Chief Cashier中餐厅经理Chinese Restaurant Manager
市场营销总监Director of Sales and Marketing咖啡厅经理Coffee Shop Manager
销售部经理Director of Sales餐饮部秘书F&B Secretary
公关经理P.R.Manager领班Captain
宴会销售经理Banquet Sales Manager迎宾员Hostess
销售经理Sales Manager服务员Waiter ,waitress
宴会销售主任Banquet Sales Officer传菜Bus Boy, Bus Girl
销售主任Sales Officer行政总厨Executive chef
高级销售代表 Senior Sales Executive中厨师长Sous Chef(Chinese Kitchen)
销售代表 Sales Executive西厨师长Sous Chef(Western Kitchen)
公关代表 P.R. Representative西饼主管Chief Baker
总行政办公室Executive Office工程总监Chief Engineer
宾客关系主任Guest Relation Officer工程部经理Engineering Manager
公关部经理Public Relation Manager值班工程师Duty Engineer
公关部主任Public Relation Supervisor保安部经理Security Manager
客户经理Account Manager保安部副经理Asst. Security Manager
高级客户经理Senior Account Manager保安部主任Security Manager
资深美工Senior Artist保安员Security Manager
美工Artist商场部经理Shop Manager
销售部联络主任Sales Coordinator商场营业员Shop Assistant