酒店英语复习资料
行业英语教学资料之酒店篇
行业英语教学资料之酒店篇目录一、酒店常用口语100句二、外出旅游客房预订经典对话三、酒店必备口语20句四、酒店用品中英文对照五、酒店英语口语句型及对话讲解40句六、酒店英语情景对话5篇一、酒店常用口语100句1. Good morning/evening. Reservation. May I help you?早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗?2. What can I do for you?我能为您帮什么忙吗?3. Hold on line, please. Could you please hold on?请稍等(电话中) 请稍等，好吗?4. Could you wait a minute, please?请稍等，好吗?5. Are you with a company?您是公司预订吗?6. May I know you departure date?请问您的离店日期是哪天?7. How long will you stay with us?请问您住几天?8. How many people are there in your party?您们一共几个人?9. That will be four nights.四个晚上。
10. May I know the arrival date, please?请问哪天入住?11. Is it just for tonight?请问只住今天一晚吗?12. When do you check in?请问您什么时候入住?13. Would you like a single room or a double room? 请问你想订单人间还是双人间?14. What kind of room would you like/prefer?请问您喜欢什么样的房间?15. Would you please tell me your full name, please? 请问您的全名是?16. And your address, please?请问您的地址?17. May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是?May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式?18. We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。
酒店英语资料
Reserving a room by phoneFront Desk: Royal Hotel, can I help you?Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies?Front Desk: Yes, we have. What kind of room would you like?Tom: I’d like a suite with an ocean view, please.Front Desk: No problem, sir.Tom: What is the price of the suite?Front Desk: It is US$ 280 per night.Tom: It is a little high. I’m told that your hotel is offering discount now. Front Desk: Yes, but the offer ended yesterday. I’m sorry.Tom: Oh, I see. Then do you have anything less expensive?Front Desk: No, sir. So far it is the least expensive suite for tomorrow night.Tom: OK, I will take it. By the way, does the price include breakfast? Front Desk: Yes, it does. Now could I have your name, please?Tom: My name is Tom Zhang.Front Desk: Would you kindly spell it for me?Tom: That is T-O-M, Z-H-A-N-G.Front Desk: Thank you, I got it. And how long do you expect to stay? Tom: About three days.Front Desk: OK. Our check-in time is after 1:00pm. And see you tomorrow.Front Desk: Thank you. See you.前台：皇家酒店，我能为您服务吗？汤姆：我急需一个房间要明晚住，请问你们还有空房吗？前台：还有空房。
酒店基础公共英语资料
三、月份 The months of the year
一月 二月 三月 四月 五月 六月
January (Jan.) February (Feb.) March (Mar.) April (Apr.) May (May.) June (Jun.)
七月 July (Jul.) 八月 August (Aug.) 九月 September (Sep.) 十月 October (Oct.) 十一月 November (Nov.) 十二月 December (Dec.)
■ 希望您不介意。 ---I hope you don’t mind.
■ 请原谅，我要走开一下，我马上回来。 ---Please excuse me for a moment. I won’t be long.
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酒店基础英语 第一部分 (9)
六、感谢语
■ 非常感谢。
Thank you very much! ■ 多谢了。 Thanks a lot! ■ 感谢您的光临。 Thanks for your coming.
■ 欢迎您到我们酒店（餐厅）！ ---Welcome to our hotel! / Restaurant!
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酒店基础英语 第一部分 (4)
三、征询语
■ 请问怎么称呼？
---How can I address you, please? （地道美语） ■ 请问您尊姓大名？
---May I know / have your name, please? ■ 我能帮您什么吗？
■ 不用谢。 ---You are welcome! / Not at all!
■ 我马上去做。 ---I’ll do it at once! / I’ll do it right now!
酒店前台接待英语培训资料
酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。
为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。
2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。
基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。
我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。
您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。
您的房间号码是XXX。
•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。
酒店英语培训资料
酒店英语培训资料一、培训目的酒店英语培训的目的是帮助酒店员工提高他们的英语沟通能力，以提供更好的服务。
随着旅游业的快速发展，英语已经成为酒店行业中不可或缺的语言。
酒店员工需要能够流利地与国际客人进行沟通，合理地使用酒店专业英语词汇，提供专业而周到的服务。
二、培训内容1. 基本表达在酒店英语培训中，我们将重点关注基本表达能力的提升。
包括但不限于以下内容：•问候客人并提供帮助•介绍酒店设施和服务•向客人说明酒店政策和流程•接听电话并处理客人的请求•处理客户投诉和问题2. 酒店专业英语词汇在酒店行业中，有很多专业术语和词汇需要掌握。
这些词汇包括但不限于以下内容：•房间类型和设施•餐厅和酒吧服务•酒店预订和入住流程•客人服务和行政服务3. 语法和语音除了词汇外，酒店员工还需要掌握一定的语法知识和正确的语音发音。
毕竟，良好的语法和清晰的发音能够更好地与客人进行沟通，避免产生误解。
•英语基本语法知识•声调和重音规则•流利的口语表达4. 情景演练和角色扮演为了更好地帮助员工应对各种实际工作中可能遇到的情况，我们将设置一些情景演练和角色扮演的活动。
通过这些活动，员工将有机会模拟真实情况并实践所学知识。
•客人入住和退房•接待客人和提供服务•处理客户投诉和问题三、培训方法为了提高培训效果，我们将采用多种培训方法和教学工具。
1. 课堂教学我们将组织定期的课堂教学，讲解基本表达、专业英语词汇、语法和语音等知识点。
课堂教学将通过投影仪展示演示，并提供相应的学习材料。
2. 小组讨论和练习除了课堂教学，我们还将组织小组讨论和练习的活动。
在这些活动中，员工可以共同讨论和解决问题，并进行角色扮演。
3. 游戏和竞赛为了增加培训的趣味性和活跃性，我们还将组织一些游戏和竞赛。
通过游戏和竞赛，员工可以巩固所学知识，并增强团队合作能力。
4. 在线学习资源为了方便员工的学习，我们还将提供在线学习资源。
员工可以根据自己的时间和进度学习，并参与在线讨论和测试。
酒店英语培训资料
Taking Orders (点菜服务)1)Aims of StudyingHow to recommend dishes2) Dialogue 1 Recommending Chinese Food and DrinksJ=Jane(Waiterss) S=Stephen Nobel(Guest)J: Good afternoon, sir. How are you today?S: Fine, thank you.J: Here is the menu. You may have a look at it.S: Can you recommend something for me? I’ve got no idea about Chinese dishes. And I can’t read Chinese.J: We have a good variety of Chinese food and wine at your choice. I can recommend our special dishes. Double-cooked Pork, Mapo Beancurd. Today’s specialty is Steamed Crabs. They really taste good. I’m sure you’ll like them.S: Sounds great! We’ll take them. What can I drink here?J: Beer. Here is the wine list. Beer, Great Wall red wine and white wine. They are all very famous in China.S: What’s Mao Tai?J: Mao Tai is the best liquor in China. It’s very strong but it never goes to the head as most liquors do.S: Really? I’d like to try a cup. And I need some tea, green tea. It is said that China is the homeland of tea.J: Yes, sir. We can serve you very good green tea. Besides, would you like to have some noodles in fish soup?S: I’ve never tasted that. It must be very delicious. I’ll have it.J: So you’d like to have Double-cooked Pork, Mapo Beancurd, Steamed Crabs, noodles in fish soup, green tea and Mao Tai. Anything else, please?S: No, thanks.J: Thank you, sir. Your dishes will be served in a minute.Dialogue 2: Helping to Order DishesScene: Mr Bellow (B) is looking at the menu which has been handed to him by a waiter (W) as soon as he sits down. A few minutes later the waiter comes over to him.W: Excuse me, sir. Are you ready to order?B: Yes, I am. But there’s so many thing on the menu that look fine. Could you recommend me something special?W: Yes, sir. We have a very nice vegetable today, broccoli with crabmeat sauce. It’s our chef’s recommendation. The broccoli is local, so it’s a little bit different from yours. It’s delicious and worth a try.B: OK. I’ll take it. I know little about Chinese food. What do you mean by Luo han Zhai?W: It’s a typical Cantonese dish. In English it means mixed vegetable.B: Hm, I’ll have it.W: What about steamed red garoupa?B: That a good idea. (Returning the menu to the waiter)W: Sir, you’d like broccoli with crabmeat sauce and steamed red garoupa. Am I correct?B: Yes, exactly.W: Sir, your dishes will take about 15 minutes to prepare. While waiting, would you have something to drink?B: OK. I’ll have whiskey.W: Thank you.3) New Words and ExpressionsSpecialty.['speʃəlti:] n. 特色菜liquor：['likə] n. 酒;含酒精饮料.Noodle. ['nu:dl] n. 面条soup [su:p]n.汤, 羹delicious[dɪ'lɪʃəs] a. 美味的;香喷喷的The fried chicken is delicious.Broccoli n. 花椰菜sauce[sɔ:s]n.调味汁, 酱汁worth.[wə:θ]a 值得……的；值……钱。
酒店英语知识必备
酒店英语知识必备目录第一章—————酒店词汇第二章—————礼貌用语第三章—————各部门规范用语第四章—————日常答辩第一章酒店词汇1、Four—star hotel 四星级酒店2、General manager office/Executive office. 总经理办公室/总办3、Food and beverage dept. 餐饮部4、Recreation dept 康乐部5、Personal& training dept 人事培训部6、Front office dept 前厅部7、Housekeeping dept 客房部8、Sales dept 销售部9、Computer dept 电脑部10、Finance dept 财务部11、Engineering dept 工程部12、Security dept 保安部13、Purplish Red KTV 万紫千红KTV14、Cafe Athens 雅典西餐厅15、Sauna 桑拿16、Multi-Function Hall 多功能厅17、Global-Palace Restaurant 皇宫大酒楼18、Meeting Room 五洲会议室19、Business center 商务中心20、Happy Tea House 怡园茶艺馆21、Beauty Salon &Font Massage Center 美容足浴保健中心22、Air Villa 空中别墅23、General manager 总经理24、Vice general manager 副总经理25、Manager 部门经理26、Duty manager 值班经理第二章礼貌用语A 欢迎和问候语：1、Good morning (afternoon, evening), sir (madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do? Glad to meet you .您好！很高兴见到您。
酒店常用英语培训资料.
英语培训E n g l i s h T r a i n i n g接接待待宾宾客客英英语语对对话话注注意意事事项项1. 不要太顾及文法 针对情况应对作答俗语说“熟能生巧”只要多听多讲多练习，自然能说得很流利。
最怕一开始就想要像中文一样讲的百分百的完整、正确，而产生不敢开口或构思半天才作答的毛病。
切记，学习英语会话最忌害羞，英语并不是我们的母语，讲错了也不用难为情，只要能使对方了解自己想说的事，并且针对客人的问题作答，就已经相当不错了。
刚开始时，不要存有非说得很流利不可的想法，只要把握每一次说话的机会，就是进步的秘诀。
2. 用心听客人说话 不懂时可以再问一次初学英语时，应先练习听力，训练自己的耳朵，以便跟得上客人的说话速度。
接待客人时，在确定了客人的意思或要求之后，应该重复确认一遍。
有不懂得地方马上再问一次。
假装听懂了，很容易会误人误己，是绝对行不通的。
如果仍然听不懂，可以对客人说“Just a moment, please.”然后找来上级应对。
3. 不要使用和朋友交谈式的英语酒店英语对话，是以商务英语为基础，必须正式、合乎礼节、具有格调，不可以使用和朋友交谈时的非正式英语。
宾客至上，且酒店大部分是招待社会地位较高或经济较充裕的阶层，讲话当然不能有失礼的地方。
酒店对话使用的即是正式的英语，故不会因为交谈对象的年龄、性别而有所改变。
另外，要注意尽量避免使用和客人一样的说话方式，使对方误以为你在模仿。
以下举几个例子，是比较正式和非正式英语的差别：[非正式英语] [正式英语]What's your name? May I have your name, please? Do you want some tea? Would you like some tea?Over hare, please.Could you come this way, please?4. 不要使用俚语（Slang ）俚语对整个社会通常由直接或间接的影响，也是语言的一个重要组成部分。
酒店英语口试复习资料
2016-2017学年第一学期资源管理系旅游管理专业《酒店英语口语》期末口试试卷考生班级________________考生姓名________________考生学号________________Room reservation1. Room reservation2. Concierge service3. Check-in4. Check-out5. Housekeeping6. Chinese food service7. Western food service汉译英翻译1.先生，您预订的是一间豪华套房，房价为280美元，加收15%服务费。
Sir, you’ve reserved a deluxe suite, the room rate is US$280, plus 15% service charge.2.您知道现在是旺季，对于非保证类预定，我们只能保留到当天下午六点钟。
You know it is the peak season, for unguaranteed reservations, we only can hold the room by 6 p.m..3.很抱歉，我们的房间都已经预定满了，需要把您列入等候名单中吗？一有取消预定的，我们就通知您。
I’m afraid we are fully booked. / Sorry, we have no available room. Would you like us to put you on waiting list and call you in case we have a cancellation? 4.很高兴我们能够同意您延住的要求，但是恐怕最后两天您需要搬到别的房间。
I’m glad that we will be able to accept your extension request, but I’m afraid you have to move to another room for the last two nights.5.如果您给美国的朋友打电话，得先拨打00，然后是美国的国家代码，也就是1，再拨打您朋友所在地区的区号和他的电话号码。
酒店英语培训资料
酒店英语培训资料哈尔滨国际饭店前厅部英语培训资料酒店英语单词前厅部the front office:前厅部 register:登记、注册 Room Reservation: 客房预订处 Book : 预订Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Twin room : 标准间 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Room charge : 房价 Special rate : 优惠价 Service charge: 服务费Discount : 折扣 Suites: 套房 Credit card: 信用卡 Cash : 现金Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子Handbag : 手提包 Valuable : 贵重物品 Breakable : 易碎的 Full name: 全名Fill in : 填写 Nationality : 国籍 Departure date : 离店日期 Signature : 签名 Passport :护照Receipt : 收据 Fine : 罚金Sundry fee : 杂费 Bill : 账单Invoice : 发票 Mis-check : 算账出错 Overpay : 多付 Currency : 货币Charge to the room : 挂账 Free of charge :免费Exchange rate : 兑换率 Hotel policy : 酒店的规定Express : 快件Deposit : 压金 Off-season : 淡季 Peak-season : 旺季Arrival list : 来客单 Telephone directory : 电话号码本 A long distance :长途电话 A local call : 市内电话 Extension : 电话分机 Elevator : 电梯Supermarket : 超市哈尔滨国际饭店前厅部英语培训资料客房部switch : 开关 IDD : 国际直拔 DDD : 国内直拔 Turn-down service : 做晚床 Wardrobe : 衣柜、衣橱 Mattress : 床垫 Air-conditioner : 空调器Laundry : 洗衣 Express service : 快洗 Iron : 熨烫Mend : 修补 dry-cleaned 干洗 indemnity : 赔偿 shrink 缩水 fade 褪色colorfast : 不褪色的 laundry bag 洗衣袋 shirt 衬衫 coat 大衣 trousers: 裤子 toilet, lavatory 恭桶 toilet paper, toilet roll 卫生纸 toilet paper holder 卫生纸架 toilet cover 恭桶盖 toilet seat 恭桶座圈 hand towel 毛巾towel rack, towel rail 毛巾架 wash basin, hand basin 面盆 shaver outlet, shaver point 剃须刀插座 faucet, tap 水龙头bathtub, bath浴缸 bath towel 浴巾 shower 淋浴喷头 shower curtain 浴盆帘 soap dish 浴皂盒 toilet articles 盥洗用品 towel 毛巾 handkerchief手帕 shampoo 洗发香波 hot water 热水 soap 肥皂 detergent 洗衣粉 tooth paste 牙膏 hangers 衣架 tooth brush 牙刷 toilet mirror 梳妆 shaving brush 剃须刷 shaving cream剃须膏 comb 梳子 hair drier 吹风机 nail scissors 指甲剪 bathroom 浴室 shower bath, shower 淋浴 dresser 梳妆台mirror 镜子 toilet, lavatory, washroom 卫生间哈尔滨国际饭店前厅部英语培训资料water closet, W.C. 厕所;抽水马桶 bathrobe 浴衣 waste-paper basket 废纸篓 carpet 地毯 slippers 拖鞋 closet 壁橱chairs 椅子 nightstand 床头柜shoe-shiner 鞋刷。
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题型二英译中1.When would you like me to clean your room? （您需要我们什么时候打扫房间。
）2.Good evening. May I do the turn-down service for you now? （现在可以为您开夜床吗？）3.The air-conditioner doesn’t work.（空调坏了。
）4.When can I have my laundry back? （我何时能取回洗的衣服呢？）5.Do you prefer your laundry by express service or returned on same-day?（您是要快洗服务还是当日取？）6.The indemnity shall not exceed ten times of the laundry charge. （赔偿金额最高不超过洗衣费的十倍。
）7.If you have any problems or requests, please don’t hesitate to let us know. (如果您有问题，请随时找我们。
)8.Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
）9.Please keep your room key with you all the time in case you need it when yousign your bills.(请将房间钥匙随时带在身边，以防签单时要用)10.Local calls made from the hotel room are free of charge.（在房间内打市话是免费11.The business hours are from 9:00 a.m. to 10:00 p.m.（营业时间是上午9点到晚上10点。
）12.The minimum charge for a private room is 200 Yuan per person.（包间的最低人均消费是200元。
）13.You reserved a table for two by the window.（您预订了一张靠窗的两人桌。
）14.We will have you seated as soon as we get a free table.（一有空桌，我们就安排你们坐下。
）15.What kind of cuisine do you serve in your restaurant? （你们都有些什么风味的菜？16.Would you like to try our House Specialty? （您想尝尝我们的招牌菜吗？）17.It looks good, smells good and tastes good.（这道菜色、香、味俱全。
）18.We will change you to non-smoking area.（我们给您换到非吸烟区。
）19.How long does it take from here to the airport? （从酒店到机场要多长时间？）20.Could you give us a brief description of the Chinese food? （能不能简单给我们介绍一下中国菜？）21.Beggar’s Chicken is one of the most famous dishes of Hangzhou. （叫化童鸡是杭州最有名的菜肴之一。
）22.We’d like to h ave some good dishes of Chinese characteristics.（我们想要几个有中国特色的好菜。
）23.If you need ice cube, please contact Housekeeping.（如您需要冰块，请与客房中心联系。
）24.I would like a cup of tea with a slice of lemon，please.（我想要杯柠檬茶。
）25.Excuse me, could you tell me the way to the Great Wall?（你能告诉我怎么去长城吗？）26.Could you tell me how to use chopsticks? (你能告诉我怎么用筷子吗？)27.I’ve never had any food as delicious as this. (我从没吃过这么鲜美的菜肴。
)28.The room rate for a double room is RMB 368 plus 15% service charge, notincluding breakfast.（双人房是368元加上15%的服务费，不包括早餐。
）29.We have your home address，we will send your camera to you as soon as wefound it. （我们有您的家庭住址，我们一找到您的照相机就会给你寄回去。
）30.What time do I check-in at the airport？我应该几点钟到机场办理登机手续？31.What time does the train reach Shanghai？这趟火车什么时候到达上海?32.I want to go economy，a nd I’d prefer a morning flight. 我想买经济舱的票，另外我喜欢早上的飞机。
33.Is there anything breakable in your briefcase？您的手提箱里有易碎的东西吗？34.Here is a brochure explaining hotel service. 这里有本小册子介绍饭店各项服务。
35.Could you tell me how much this parcel is to France？请问这包裹寄到法国要多少钱？36.According to our hotel regulations，anyone who breaks a glass will have to pay it.根据酒店规定，损坏杯子需要照价赔偿37.I notice that the piece of glass on the top of the table is broken. Do you know howit happened？我发现桌上一块玻璃破了，您知道是怎么回事吗？38..I am sorry，I can’t do this without authority from the Front Office.对不起，不经前厅部授权我无权这样做。
39.Can I have a rollway bed in my room？my friend is here tonight.我房间可以加床吗？我朋友今晚在这里住。
40.Please put out a “Do Not Disturb ”sign on the door if you need to rest in theroom，and the roommaids won’t knock on the door again.如果您需要在房间内休息，请在门上挂上“请勿打扰”牌，服务员就不会再敲门了。
题型3 情景应答：1. If the guest wants to reserve a table, what information do you have to know?（I have to know the time for reservation, the number of guests, the name of the guest, his telephone number and so on.）2. What would you like to say to the guest who walks into your restaurant for dinner? (Welcome to our restaurant. Do you have a reservation?)3. What would you like to say if the guest wants to know the business hours in your restaurant?(We’re open from 6:30 a.m. to 10:00 p.m.)4. How would you introduce your restaurant to the guest?(I would tell the guest the business hours, the specialty , the popular dishes and soon .)5. What would you like to say when you want to take order for the guest?(May I take order for you now?)6. After you have finished confirming the orders, what would you like to say?（Please wait a minute, we’ll bring them right now ..）7. What would you like to say to the guest when all the dishes have been served? （That is all for your order. Please enjoy your meal.）8. If the guest wants to smoke in the non-smoking area, what would you like to say? （I am sorry ，smoking is not allowed here, but you can smoke in the smoking area. ）9.what would you like to say when the guest has been waiting for a long time?（I’m sorry to have kept you waiting.）10.what would you like to say when you want to know whether the guest is happy with his meal?（Is everything to your satisfaction?）。