(完整版)酒店前台英语试题
前厅(接待)英语习题
At the Reception DeskI. Expressions1、登记/入住2、registration card/ form3、兑换率4、service charge5、Arrival & Departure date6、做电话预定7、waiting list8、国际直播电话9、no show guest10、带对床的双人房II. Translation1.先生，请问您需要什么样的房间？我们有单人间，双人间，法式、中式、日式豪华套房。
2.很抱歉，所有的房间都被预定完了。
如果您愿意的话我们可以帮您联系其他酒店。
3.能告诉我您的抵达和离店日期吗？您准备用现金还是信用卡付款？4．The Front Office staff seem to “do it all”___ receive reservations, register guests, assign rooms, distribute baggage, store guests’valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.5．Hold the line, please. I will connect you to Mr. Wilson. …I’m sorry, the extension is busy now. Will you try the call later or leave a message?8. Have you made a reservation? Please tell me your name. I will check to see if there is a room available. ……Yes, there is a suite room. Would you like to register?6. Our Hotel is located on Nanjing Road, close to the Bund. If you want to go to the friendship store, you can cross the road, go down three blocks and you will see the store on the corner. You won’t miss it.7.According to today’s exchange rate, ever US dollar in cash is equivalent to 8.32 yuan, RMB. Please show me your passport and fill in the memo…If you want to checkout right now, please tell me your room number and I will prepare the bill for you. III.Reading ComprehensionDirections: Read the following passages and then choose the best answer to each question.Because We’re THE FIRST AND ONLY INTERNATIONAL HOT EL IN SHANGHAI Where else? To Celebrate the National and the 8th National Games Daily Room Rate (From 27 Sep. －5 Oct. 97) RMB 550－single occupancy (单人套房); RMB 600－double occupancy (双人套房) (Breakfast included). This exceptional offer is also good for weekend (Fri, Sat, Sun & National Public Holidays) until 31 Dec. 97. New Asia Tomson Hotel Reservation Hotline Shanghai China 8008201221.Hotel Address: 777 Zhangyang Road Shanghai 200120, PRC.1. From the above we know that New Asia Tomson Hotel wants to _______ .A.persuade foreign travelers to stay in the hotelB.sell some of its rooms at very low pricesC.be the best hotel in Shanghai, even best in ChinaD.let its guests live a better life in the hotel2. If you stay at New Tomson Hotel around our National Day, you _______ .A.have to pay 660 yuan for your roomsB.won’t have to pay for your roomsC.find it impossible to see a better hotel in ChinaD.won’t have to pay for your breakfastIV.QUESTIONS1. What is the service procedure for registration?2. Could you name the different types of the guest in the hotel?3. What is room status? How many categories of room status are there?V. WritingDirections: Write a short composition about 120 words on the following topic:A Good Front Office ClerkAnswer sheetI. Expressions1、Check in/ register2、入住登记卡3、Exchange rate4、服务费5、抵离日期6、Make a reservation7、候客名单8、IDD9、应到未到客人10、Double room with twin-bedsII. Translation1.What kind of room would you like, sir？We have double room，single room，suites in French、Japanese、Chinese style.2.Sorry, All the rooms have been booked out. We can help you to get in touch with another hotelif you want.3.May I know your arrival and departure dates？Would you like to pay in cash or by creditcard？4．前厅部似乎是无所不能——接受预定，登记如住，分配房间，分发行李，储存客人贵重物品，提供问讯服务，传诵邮件和留言，兑换外币，检查入住率，为客人结帐等。
酒店前台常用英语
酒店前台常用英语一、酒店前台常用英语---信用卡相关酒店前台常用英语（一）1．您的信用卡是被ATM机吞了吗？Is your credit card swallowed by ATM?2．如果30秒之内不将卡取走，您的卡将会被ATM机收回。
Your credit card will be swallowed by ATM if you don’t retrieve it in 30 seconds.3．请您不要着急，出现这种情况我们可以帮助您联系ATM机的所属银行。
Don’t worry, we could contact the bank of the ATM for you.4．取卡需要您本人带着护照去银行办理。
To get you card back, you have to go to the bank with you passport.酒店前台常用英语（二）5．您可以联系信用卡的发卡银行询问情况。
You could contact the issuing bank for information.6．每天下午银行都会来人对ATM机进行维护，并补充现金。
The ATM is maintained by the staff of the bank every afternoon, and they will put money in it.7．您从ATM机中取出的本地货币是按当日汇率兑现的。
The local currency you withdraw from ATM is cashed in at the exchange rate of the day you withdraw it. 8．我们将从您的信用卡中要出2000元的授权作为押金。
Please give us the authorization of 2000 Yuan from your credit card as the deposit.9．请您想信我们酒店有着良好的信誉，您的信用卡授权我们将会取消。
酒店前厅部英语测试卷
FO English Test（RECP）酒店前厅部英语测试卷一、Please translate the following words and phrases into English.（10分）1.空调2.连通3.免费房4.中国国际旅行社________ _______ _________ ________________5.目的地6.保证7.在房间办理入住________ ________ ___________________8.加床 9.免打扰 10.婴儿床_________ __________ ___________________二、Please translate the following phrases, and write out abbreviation.（20分)1.行政办2.管家部3.人力资源部经理________ ___4.餐饮部总监5.工程部6.保安部________ ___7.市场销售总监 8.预订部 9.电脑房________ ___10.行政楼层 11.Advance Deposit 12.Cheque________ ___ ________ ___ 13.Diners Club 14.Dragon Card 15.Euro________ ___ 16.Renmibi 17.Pay by Outsider 18. Personal Account ________ ___ 19.Traveler’s Cheque 20.Payment on Departure________ ________三、To choose the best option from the following ones that provided. （10分）1.( ) He is a guest of ______.A. Room the 601B. 601 RoomC. Room 601D. the Room 6012.( ) About ______ of the guests in our hotel are foreigners.A.. third-fifthsB. three-fifthsC. three-fivesD. three-fifth3.( ) ---When is your birthday?---It’s on Saturday______.---------------------------------------------------------精品文档A. third MarchB. the third of MarchC. three MarchD. the three of March4. ( ) The price was reduced______.A. by 15 percentsB. by 15 percentC. by percent of 15D. on 15 percent5. ( ) Ask him to give me______.A. the twoB. the towC. the two oneD. the second one四、 Please translate the following sentences into English ones. （30分）a)A：对不起，先生，请问现在是几点？B：X小姐，现在是七点过八分。
前台英语
Reservation 预订1．Good morning/evening. Reservation. How may I help you?早上好/晚上好，这里是酒店客房预订部，请问有什么可以帮到您？2．What can I do for you?我能为您帮什么忙吗？3．Hold on line, please.请稍等，好吗？4．Could you wait a minute, please?请稍等，好吗？5．Are you with a company您是公司预订吗？6．Is this reservation for you or for another party?请问这是为您预定还是为其它人预定呢？7．Under what name is the booking for, and telephone number?请问这是以谁的名义预定的呢，电话号码是多少？8．May I know you departure date?请问您的离店日期是哪天？9．How long are you going to stay in our hotel?请问您在我们酒店住几天？10．How many people are there in your party?您们一共几个人？11．That will be four nights.四个晚上。
12．May I know the arrival date, please?请问哪天入住？13．Is it just for tonight?请问只住今天一晚吗？14．When do you check in?请问您什么时候入住？15．Would you like a single room or a double room?请问您想订单人间还是双人间？16．What kind of room would you like/prefer?请问您喜欢什么样的房间？17．Would you please tell me your full name, please?请问您的全名是？18．And your address, please?请问您的地址是？19．May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？20．May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？21．How would you like to guarantee your reservation?请问您的担保方式是？22．May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
前厅服务英语口语测试题
前厅服务英语口语测试题前厅服务英语口语测试题（1）一、朗读下列句子：1、Please call a taxi for me.2、It will take about fifty minutes to go to the airport..3、This is the Brief Introduction of the Hotel .4、Leave the luggage out of the door, please .二、将下列句子译成中文：1、I’m sorry, we have not shuttle bus to the railway station .2、I will take the staff’s lift .3、Is there anything else I can do for you ?4、Excuse me, have you checked out already ?三、回答提问；1.Is there a bar in your hotel?2.A guest complaints to you ,:The telephone in my room doesn,t work properly. But I have to make an urgent call to my office in HongKong. Can you help me? If you were the assistant manager,what would you say then?前厅服务英语口语测试题（2）一、朗读下列句子：1、No parking here, sir, please drive your car to the parking lot .2、Excuse me, sir, where do you want to go ?3、Please take the guest’s elevator, and wait in your room.4、After you, sir.二、将下列句子译成中文1、Here is your baggage.2、Do you still have rooms available?3、May I have your name, please?4、Your room bill is paid by the travel agency till today.三、回答提问1.I,m travelling to Beijing the day after tomorrow.Can you tell me whereI can buy the air ticket?2. A guest calls to say,”this is room 204,the noi se in room 205 is awful.I can’t sleep.Can you do something about it.”What would y ou say if you were the assistant manager?前厅服务英语口语测试题（3）一、朗读下列句子：1、The dining room is over there.2、I want to leave a message for Room 1506.3、This is the closet and that is the save deposit box.4、Just a moment, please, I will take the luggage cart.二、将下列句子译成中文1、What is the standard room price?2、Which style do you prefer?3、How did you make the reservation, by telephone or by fax?4、I will apologize for this case.三、回答提问1.I,m planning to take a friend of mine to dinner.Could you recommered to me a good local restaurant where I can find some good Chinese dishes.2. A checking out guest is complaning,”This is the highest bill I’ve ever got ,Why so much? I’ve just been here for 3 days!”What would you say if you were the cashier?前厅服务英语口语测试题（4）一、朗读下列句子：1、Where can I rent a bicycle?2、How many pieces of luggage have you got together?3、Good morning, sir, Bell Captain Desk, please.4、We do have rooms available for these days.二、将下列句子译成中文：1、Is breakfast included?2、Have you made a reservation?3、Could you make a morning call for me at 6: 00 tomorrow morning?4、It’s very far from our hotel.三、回答提问1.I suppose I,d like something made in China as gifts for my husband and daughter.2. A guest calls to the front desk shortly after his check –in.”I was told that my room is facimg the park, but what I can see now is only a group of trees!” What would you say if you were the clerk?前厅服务英语口语测试题（5）一、朗读下列句子：1、We have this service, please go to the Western Entrance.2、I’ll be right up there.3、Thank you for your kindness. No tipping in our hotel.4、We have rooms of twin and suite.二、将下列句子译成中文：1、Can we get some discount for weekend?2、How to spell your name?3、I want to have an extension.4、We’ll be attentive to it as soon as possible.三、回答提问1.Iplanned to check out this morning , but my flight doesn,t leave until7p.m. Could I check after 5p.m.?2. A mid aged lady complains to you,”I have a deluxe suite in this hotel,and I’ve just arrived but they said my dogs can，t go to my room with me。
酒店管理英语考试题目及答案,大学英语考试
1）front office department 前厅部45）baby sitting service 托婴服务2）single room 单间46）baby cot 婴儿床3）deposit 押金47）pillow 枕头4）breakfast voucher 早餐券48）quilt 被子5）foreign exchange 外汇兑换49）room service 送餐服务6）exchange memo 兑换水单50）door knob menu 门挂菜单7）exchange limit 兑换限额51）bacon 熏肉8）bellboy 行李员52）American breakfast 美食早餐9）baggage tag 行李牌53）resident coach 常驻教练10）elevator 电梯54）fitness center 健身中心11）backpack 背包55）Logging machine 跑步机12）operator 接线员56）hair salon 美发厅13）general switchboard 总机57）hairdresser 美发师14）collect call 对方付费电话58）hair care 头发护理15）IDD 国际长途直拨59）manicure 修指甲16）check out 结账退房60）dry sauna 干蒸桑拿17）receipt 发票61）sauna pair 桑拿桶18）credit card 信用卡62）face towel 毛巾19）personal check 个人支票63）swimmer’s poll 深水泳池20）welcome tea 欢迎茶64）shallow area 浅水区21）peep hole 猫眼65）life guard 救生员22）luggage rack 行李架66）free style 自由泳23）water boiler 电水壶67）swimming suit 游泳池24）emergency exit 安全出口68）shopping arcade 购物长廊25）headache 头痛69）diamond ring 钻石戒指26）pain killer 止痛药70）chain bracelet 手链27）sleeping pill 安眠药71）V neck V领28）vacuum 吸尘器72）Ink landscape 水墨山水画29）overnight staff 夜班服务员73）conference 会议厅30）DND sign 请勿打扰标志74）standing lectern 立式讲台31）tissues holder 纸巾盒75）wireless mike 无线麦克风32）hair dryer 电吹风33）comb 梳子76）headset 耳机34）bathrobe 浴袍77）swimming trunks 游泳裤35）bath mat 地巾78）receptionist 前台接待36）sewing bag 针线包79）projector 投影仪37）laundry bag 洗衣袋38）ironing 熨烫39）dry-clean 干洗服务40）necktie 领带41）scarf 围巾42）maintenance service 维修服务43）leaking 漏水44) stuck 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m afraid that single rooms are fully booked, how about a double room instead?2）您打算呆多久？how long would you plan to stay?3）请填写登记表？could you fill in the registration form?4）请先付1000元做定金。
酒店前厅英语测试卷
前厅英语测试卷FO English Test一、Please give these p hrases’ abbreviation (请给出以下短语的缩写)（44分）1. Executive Office2. Sales&Marketing Department3. Human Resource Department4. Front Office Department5. Housekeeping Department6. Food&Beverage Department7. Engineering Department8. Finance Department9. Security Department10. Asst. Front Office Manager11. Duty Manager12. Business Center13. Concierge14. Executive Floor15. Reception16. Guest Relation Officer17. Guest Service Center18. Do not disturb19. Advance Deposit20. American Express21. Crowne Plaza22. Euro二、Please translate these sentences into Chinese (请把以下句子翻译成英文)（32分）1. 欢迎来到我们酒店。
2. 您好（初次见面用语）。
3. 愿您在我们酒店过得愉快。
4. 诚蒙光临，不胜荣幸。
5. 不客气，这是我的荣幸。
6. 随时愿意为您效劳。
7. 我能帮您忙吗？8. 我替您拿箱子，好吗？9. 我领您去您的房间/Spa/餐厅，好吗？10. 不好意思，让您久等了。
11. 我很抱歉，我能为您想点什么办法吗？12. 请注意，别遗忘什么东西。
13. 我们盼望和您再见面。
酒店英语考试试题及答案
酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。
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一、中翻英（共15题，每题1分，共15分）。
1、预定
2、收据、收条
3、签名
4、可得到的、可用的
5、行李
6、进房
7、洗衣8、豪华套房
9、赔偿10、发票
11、折扣12、吹风机
13、毛巾14、接待处
15、人民广场
二、填空（共15题，每题1分，共15分）。
1、Your is 666 您的房间号码是666
2、would you stay here ? 您住几个晚上？
3、Please your name here . 请在这里签字。
4、This is the . 这是给您的最优惠价格。
5、The phone is right now . 电话占线。
6、I have to if there ‘s a room .我得查一下是否有房间。
7、Would you mind filling in the form ? 您填一下登记表好吗？
8、May I know your payment for cash or credit card ?
您的押金是用现金还是信用卡。
9、All the rooms are . 所有房间都预定过了。
10、Here is your room . 这是您的房卡。
11、What’s your opinion of our ? 您对我们的服务有什么意见吗？
12、If you late 18:00 ,it should be charged half-rate
如果您延至下午六点前退房，需加收半天房费。
13、We will use your credit card for 我们将用您的信用卡做个授权。
14、If you dial internal call ,please 6 first ,then the area number and the telephone number . 国内长途先拨6再加区号和电话号码。
15、We usually have high in the peak seasons .
旺季时我们的客房率通常很高。
四、补充对话（共15题，每题2分，共30分）。
Part one
A:Good evening. （有什么可以帮助您的，先生？）
B: （三个星期前，我预定了一间带窗的两张单人床的房间）I’m Caruthers T.E.
A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.
B: Yes, exactly.
A: （请出示您的护照）please? Thank you,
sir. （请您填一下这张登记表。
）
B: I’ll take care of it. Here you are. Is it all right?
A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）B: （我能用旅行支票付费吗？）
A: Certainly. Here’s the key to Room 808. Please keep it.
（晚安，并预祝您入住愉快。
）
B: Thank you.
Part two
A：Good morning . What can I do for you ,sir ?
B：Yes, （我想预定一间房间。
）
A：OK ,sir . （什么时候？）
B：From May 1st.
A：（几个晚上？）
B：For three nights .
A：（您一行共有多少人呢？）
B：Just my wife and myself .
A：（哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）
B：Twin-room ,please .
A：Could you hold line ,please ? （我要查查这几天房间的使用情况。
）（先生，让您久等了。
）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer ?
B：We’ll take the one with windows .
A：Certainly ,sir .May I have your name and initials ,please ?
B：Yes ,it’s Caruthers T.E.。