外语导游证
2024年外语导游证考试流程
2024年外语导游证考试流程一、报名阶段。
这个可是迈向导游证的第一步呢。
一般来说啊，会有专门的官方网站开启报名通道。
你得时刻关注着官方消息，可别错过了报名时间，不然就只能等下一次啦。
报名的时候呢，要把自己的基本信息填得准准确确的，像姓名、身份证号这种重要信息可不能出错哦。
要是填错了，后面可麻烦着呢。
而且啊，还得上传照片，这照片可得选个美美的、规规矩矩的，毕竟这也是给考官的第一印象呢。
学历证明之类的材料也要准备好，按照要求上传。
这就像是一场游戏的入场券申请，每个环节都要做到位。
二、备考阶段。
这可是个重头戏呢。
外语导游证嘛，外语肯定得好好学。
要是考英语导游证，那词汇量可得多积累一些，日常旅游会用到的那些单词、句子都要熟练掌握。
像酒店入住啊、景点介绍啊、购物砍价啊，这些场景下的英语都得门儿清。
如果是其他外语，比如说日语、韩语之类的，也一样的道理。
语法啊、词汇啊，都要反复练习。
除了外语，导游知识也不能落下。
当地的历史文化、风俗习惯、著名景点的详细信息等等，都得装进脑袋里。
可以找一些专业的教材来看，也可以在网上找一些有趣的导游知识讲解视频。
我跟你说啊，备考的时候可别自己闷着头学，找几个一起考的小伙伴，互相提问、互相解答，这样可有趣多啦，还能记得更牢呢。
三、笔试。
到了笔试这一环节，就像上战场一样。
走进考场的时候，心里可能会有点小紧张，不过别慌。
试卷发下来，先大致浏览一下题目类型和难易程度。
如果遇到不会的题，先放一放，把会做的都做完了再回头来思考。
做选择题的时候呢，要仔细看清楚每个选项，有时候就差那么一点点就选错了。
简答题的话，把自己知道的都写清楚，条理要清晰。
可别写得乱七八糟的，让考官看了都头疼。
考完试出来，不管考得咋样，就先把它抛到脑后，准备下一个环节。
四、面试。
面试就更考验人啦。
你得穿着得体，给考官一个好的印象。
进去之后呢，要礼貌地打招呼。
面试内容一般就是外语的导游词讲解和一些问答环节。
讲解导游词的时候，声音要洪亮，要有感情，就像你真的在带着游客游览一样。
小语种导游证考试面试技巧和方法
小语种导游证考试面试技巧和方法宝子们，小语种导游证面试其实没那么可怕啦。
一、语言方面。
小语种嘛，发音一定要准。
就像咱学唱歌，音准了才好听。
你平时就得对着镜子多练习，看看自己的口型对不对。
比如说法语的小舌音，你可不能含糊。
多听听小语种的原声材料，像电影、广播啥的。
而且呀，在面试的时候，可别一个劲地猛说，速度要适中，就像散步一样，不快不慢，让考官能听清楚你说的每一个词。
要是你说得太快，就像一阵风刮过，考官都懵了，那可不行。
二、导游词部分。
写导游词的时候，要有自己的特色。
别去网上抄那些千篇一律的东西。
你可以把自己的亲身经历加进去。
比如说你介绍一个景点，你可以说“我上次来这儿的时候啊，发生了一个特别有趣的事儿……”这样考官就会觉得你很真实。
而且要条理清晰，就像整理衣柜一样，哪件衣服放哪儿得有数。
先介绍景点的大概情况，再说说它的特色之处，最后可以讲讲游客来这儿能玩啥、吃啥。
背导游词的时候，可别像个机器人似的，要有感情。
你想啊，你是在给游客介绍一个超棒的地方，你得兴奋起来，把这种兴奋传递给考官。
三、应变能力。
面试的时候可能会有一些突发情况。
比如说考官突然打断你问个问题。
这时候你可别慌，就像在马路上突然有人问路一样，冷静回答就好。
还有可能考官会问一些比较刁钻的问题，比如关于景点争议性的话题。
你就客观地回答，说出不同的观点，然后再表达自己的看法。
这就像是在和朋友讨论问题一样，轻松应对。
四、仪表仪态。
这也是很重要的一点哦。
你要穿得得体，不用太华丽，但要干净整洁。
就像去参加一个好朋友的聚会一样，打扮得漂漂亮亮的。
站在考官面前的时候，要挺胸抬头，有自信。
眼神要和考官有交流，可不能东张西望的，像个做了坏事的小孩子。
脸上要带着微笑，你的笑容就像阳光一样，能让考官心里暖暖的。
小语种导游证面试就是一场小小的表演，你要把自己最好的一面展现出来。
宝子们加油，相信自己一定可以通过面试的！。
申请英语导游证的条件
申请英语导游证的条件
申请英语导游证的条件
一、外语导游报名条件
1.中华人民共和国公民；
2.有高中、中专以上学历；
3.健康的身体；
4.具备适应导游所需的基本知识和语言技能。
综上所述，取得外语导游资格证书无需提供专业外语证书。
二、外语(英语)导游证报名、考试内容、科目及题型。
考试语言分为汉语和外语，其中外语包括英语、日语、俄语、法语、德语、西班牙语、韩语、泰语等。
中外文的书写内容是一样的。
笔试分为国家导游基地、地方导游基地、导游法规和导游业务四个科目。
取得中国导游资格并尝试过外语的考生，只考科目五，不进行笔试；对于初学报名外语的，笔试科目(科目1至4与中国考生相同)。
不同的是科目五的考试内容：外语考生用相应的应用语言完成景区教学及与景区相关的答疑、导游标准问答、反应能力问答、综合知识问答，并能熟练进行汉语与相应应用语言之间的口语翻译。
外语成绩占比是：礼貌礼仪占5%，语言表达占25%，景区教学占3%。
导游证考试方式解析笔试VS机考
导游证考试方式解析笔试VS机考1导游证是笔试还是机考导游证考试是全国统考，一年一次，但是各省组织各省的考试。
考试形式分为笔试和现场考试两种。
笔试采用计算机考试形式，包括科目一、科目二、科目三和科目四，都是闭卷考试。
现场考试主要是面试，分为人人对话和人机对话两种形式。
笔试的流程如下：2. 在考试机上登录并核对个人信息。
3. 确认信息无误后，阅读健康承诺书和考试须知，并严格遵守考试纪律。
4. 进入考试系统操作指南。
5. 在规定时间后，开始考试。
6. 考试结束后，提交答卷。
现场考试的流程如下：1. 按照考试日期和签到时间到达指定地点签到。
2. 领取现场考试登记表并填写信息。
3. 抽取景点并确认。
4. 安排考场并等候。
5. 根据考务人员要求进入考场。
6. 根据考官要求进行现场模拟考试。
8. 如有疑问，可向相关部门提出核实申请。
总结起来，导游证考试既有笔试也有现场考试。
笔试是计算机考试形式，包括科目一、科目二、科目三和科目四；现场考试主要是面试，分为人人对话和人机对话两种形式。
2外语类导游证考试内容外语类导游证考试内容主要包括笔试和面试两个环节。
笔试环节分为四个科目：政策与法律法规、导游业务、全国导游基础知识和地方导游基础知识。
这些科目考查考生对相关政策、法律法规以及导游职业素质、服务规范的了解和掌握程度。
同时，还要求考生具备导游语言技能、带团技能和应变技能。
在政策与法律法规科目中，考生需要了解党和国家的基本国策、制度和任务，以及与旅游业发展相关的法律、法规、方针政策。
导游业务科目主要考查考生对导游职业道德规范、服务规范以及导游服务相关知识的了解和掌握程度。
全国导游基础知识科目要求考生掌握中国共产党成立以来的历史成就、中国旅游业发展概况、中国历史文化知识、民族与宗教知识、自然与地理常识等内容。
地方导游基础知识科目则要求考生了解各省(区、市)以及香港、澳门、台湾地区的概况。
面试环节的科目是导游服务能力，考生需要进行现场考试。
外文导游证报考条件
外文导游证报考条件
外文导游证报考条件如下：
1.具备中国国籍，年满18周岁，并且身体健康；
2.具备大学专科及以上学历，或者通过成人高等教育自学考试取得的
艺术类、旅游类等相关专业证书；
3.熟练掌握外语，如英语、法语、德语等，并且具备良好的口语表达
和沟通能力；
4.具备相关导游知识和技能，如地理、历史、文化等方面的基础知识；
5.具备一定的旅游相关工作经验，如导游助理、企业实习等；
6.具备良好的综合素质，包括形象仪态、服务意识、团队合作能力等；
7.遵守导游行业的相关法律法规，如导游管理条例等；
8.通过国家旅游局组织的相应考试，取得相应资格证书。
以上为外文导游证报考条件，希望能对您有所帮助。
英语导游证考试之导游紧急事件处理
1. A tour guide received the “notice of reception programme change” suddenly, he immediately went to the station to meet a tour group, when he arrived at the station, and the guests had been waiting there for a long time. Being treated like that, the tourists felt very unhappy, what should the tour guide do?(1) Apologize to the leader, national guide and the guests in time(2) Tell the truth honestly; express your will to do the guiding work well(3) Take some make up measures, using your real activities to win the understandings(4) If necessary, take into consideration giving some material things as the compensation2. A local tour guide was ready to meet a tourist group by plan, suddenly he received the call from the national guide, and this group had been postponed to arrive before dinner the next day. What should the local guide do /(1)First, the local guide should inform the hotel to cancel the accommodation(2)Make reservations and arrangements of the accommodation and traffic the next day(3)Draw up a new itinerary, keep the major part of the trip as much as possible(4)If the difficulties do exist, focus on the most typical and characteristic tourist attractions3. A tour guide met an unaccompanied outbound tourist group, not until check in time did he find the group was not the group he supposed to meet, what should the tour guide do then?(1) Make clear why the mistakes happened, find out where the other similar group had gone as well as the reception unit, to liaise with them and report to the superior(2) If the two groups belong to the same travel agency, the local guide don’t need the trouble to exchange the groups(3) If the two groups belong to the different travel agency, the local guide should try every means to exchange the groups as soon as possible(4) Explain to the guests honestly and apologize sincerely4. If a tourist loses his luggage on his way to China, what should the tour guide do?(1) Lead the owner to the lost and found department to go through the lost and claim formalities(2) Before the luggage is found, assist the guests to buy some necessities(3) Not having the luggage found before departure, the tour guide should help the owner inform the related department of the airline company about the name of the travel service, the itinerary, the name and phone number of the hotels in the next several destinations(4) If the luggage is missing, the owner could ask for compensation from the airline company5. List several reasons why the tourists may be lost(1) The tour guide does not make the location of parking and the itinerary clear to the tourists(2) The tourist may be so attracted by some scenic spot that he forgets to leave(3) The tourists may forget the address and route when go out for free activities or shopping.6. When the national guide Xiao li was conducting a tour group visiting wuyishan mountain, an old guest lost, carefully checked again, Xiao li asked several friends of the tourist where he had been going, but no one knew. If you are Xiao li, how would you deal with this situation?(1) Find out the cause, look for the guest immediately, generally speaking, the national guide and the leader start searching respectively, while the local guide keep on guiding the rest tourists(2) Ask for help from the local police station and administrative department(3) Make contact with the hotel; inquire about whether the tourist has been back to the hotel(4) Report to the travel agency(5) Deal with problems or difficulties arising from the accident(6) Write out the accident report7.in the peak season, due to the short supply of tickets, the travel agency has to arrange a tour group to leave in advance taking the extra section flight, in that case, how could the tour guide seek understandings of the guests(1) Firstly, ask for the coordination of the national guide and the leader; explain the reasons and necessities, winning their understandings and supports(2) Lay emphasis on persuading the key person; minimize the bad effects to the least degree(3) Tell the truth as well as the corresponding make up measures to the tour group, let the guests accept the fact psychologically(4) Make full use of the limited time to arrange the major visiting programme within plan, and then report the changes to the organization travel agency and the reception travel agency(5) With the permit of the superior, the tour guide can present supplemental dishes or arrange entertainment activities for the guests, some small gifts are also a good choice for apology8. Due to the failure to get the booked berth tickets, a tour group has to be deferred to leave the next day, in that case, how the tour guide could handle well with this situation(1) After the discussion and agreement of the national guide, the local guide and the leader, they should tell the truths to the whole group sincerely apologize and win the understandings(2) Persuade the guests respectively(3) Make good arrangements of the visiting activities, prolong the visiting time appropriately, add some new visiting programs, but should avoid making the tourists feel procrastinated(4) Report to the organization travel agency, and then inform the reception part to make some adjustment to the corresponding reception plan9. If the schedule plight is delayed, what should the tour guide do?(1) Firstly, check it again in person; make clear the reasons and the definite departure time(2) Explain to the guests, make the corresponding arrangements(3) When it is time for meals, contact the restaurant immediately(4) If it does not cost a lot of time, organize some appropriate activities on the spot by the interest of the guests(5)if it will cost a long time ,for example , postpone to the next day, then you should first ask about the departure time, the flight number clearly, liaison with the airline company and the departments concerned in the travel agency, rearrange the accommodation and hand over of the luggage, notify the related travel agencies to change the reception programme10.the local guide Xiao li was leading a tour group to gulangyu islet, suddenly a tourist fainted in the couch , because he had once got heart disease, his relatives doubted that it may be the break out of the heart disease, how would you do with this situation if you were Xiao ?(1) When confirmed that it is the break out of heart disease, let the patient lie on his back with his head a little higher, ask his relatives to fetch the medicine in reserve, the patient take the medicine in order to smooth the bad condition(2) Call the emergency car immediately, or send the patient to the nearest hospital(3) Notify the travel agency to send someone to give assistance(4) When the operation is going on, the relatives of the patient should be required to be on the spot(5) The local time should come to the hospital from time to time, if he is an inbound tourist, the guide should help11. In the process of visiting, some youth request the guide organize them to the near lake or sea to swim, what should the tour guide do?(1) To advise them against swimming in the lake or sea patiently(2) If they do want to swim, the tour guide could organize them to swim in the swimming pool(3) The tour guide should pay attention to the whole group in stead of going swimming with the minority(4) Warn the tourists to be aware of the safety for fear of being drowned12. When a tour group is traveling in some scenic site, due to the bad road condition, the coach turns over, resulting 3 people badly injured, many slightly injured. If you are the guide of this group, what would you do?(1) Organize the first aid, first rescue the badly injured, and then send the injured to the nearest hospital(2) Protect the scene, report to the police immediately, designate someone to protect the scene, notify the traffic department as soon as possible (tel 122), the public security department (tel 110), ask for help(3) Report to the travel agency in time(4) Smooth the sentiment of the tourists(5) Write out the accident report13. How to prevent the traffic accident in a tour(1) Before departure, remind the drivers to check the vehicle carefully, if there is hidden danger, change the vehicle in time(2) When arrange the itinerary, enough room should be left, don’t urge the driver to drive fast or in violation of rules and regulations in order to be on schedule(3) When the weather, traffic and the road are in bad condition, remind the drivers to be aware of the safety(5) Remind the driver not to drink14. If a fire breaks out after the tour group checks in, how could the tour guide do to guide the tourist to rescue themselves?(1) If the body catches the fire, roll on the floor, using some heavy clothes to put out the fire(2) Go through the thick smoke, using the moist things to drape over the body, cover the nose and mouth, stick to the floor and crawl along the wall(3) When it is impossible to escape: use the moist clothes or coverlets and mattresses to block in the crack, splash the water to bring down the temperature, wait for the rescue, and sway the brightly colored clothes to call for the rescue man15. When some guest is air-sick or car-sick, how to deal with it?(1) Let him fasten the trousers bell to prevent the shaking of the viscera and aggravation of the disease(2) Ask the guests to offer him some medicine to prevent the airsick, the tour guide should not provide the medicine(3）when the situation turns better, tell the guest should not drink or eat a lot before departure, have some air-sick prevention pills at hand(4) Discuss with the leader, in the following days, let the patient sit in the front or middle of the coach16、an old man feels extremely uncomfortable during traveling ,his wife asks the guide to offer help ,what should the tour guide do?(1) With the permission of the patient’s relatives and friends as well as the leader, send the sick to the hospital immediately.(2) Require the relative or the leader to the hospital together, the tour guide should coordinate with the doctor to make some necessary arrangement.(3) When necessary, the doctor must be sent out to attend to the patient, the relatives and leader should be on the spot. If it is serious, report to the superiors of the travel agency concerned and invite them to the rescue site.17. In the process of traveling, some tourists show kind of tiring out, what should the tour guide do?(1) When conducting the group, the tour guide should pay attentions to these following things:(1) The introductions should be short rather than long either in the car or scenic spot(2) The walking distance should be short rather than long(3) The diet should be refined rather than too much(4) The rests should be frequent rather than few18. When the tour guide Xiao liu was leading a tour group to travel in some city, more than half of the guests in the party had the symptoms of vomiting and diarrhea, some weak people even got high temperature, can you judge what kind of disease is it? How to deal with it? How to prevent it?It is the food poisoningMeasures(1) Try to hasten the vomiting, drink more water to excrete the toxicity(2) Send them to the hospital for emergency rescue; ask the doctor offer the diagnosis certificate(3) Report to the local travel agency; inquire into the responsibility of the restaurantPrevention:(1)Have meals in the designated restaurant(2)Remind the tourists not to buy food in the street vendor(3)if the food is found to be not hygienic or spoil, change it immediately19、when visiting a scenic spot , a guest had his ankle sprained and arms hurt due to the carelessness, how should the tour guide behave?(1) Do the first aid. No matter it is the fracture due to the surgical trauma or an internal injury, the splint should be fixed to prevent the injured part being moving. The splint could be replaced by something else, the willow would be better(2) When fix the splint, pay attention to fix the joints in preventions of the twist of the injured body(3) When it is a surgical trauma, first you should wrap the body to stop the bleeding, and then unfasten the belt at intervals to prevent the body from going rotten(4) After the emergency rescue, send him to the hospital for treatment immediately20 a guest got sunstroke and fainted, what should the tour guide do?(1) Ask the doctor in the group to offer the first aid, if there happens to be no doctor, you should move the patient to the shadyplace with the coordination of other people\(2) Let the patient lie on his back, unfasten the buttons, bell in the waist, and make him relaxed(3) It is better recommended than the tourists provide some sunstroke prevention medicine, you could also ask someone who knows the Chinese medicine to pinch the acupuncture points like ranching or hegu to awake him, then send him to the hospital immediately21、after a tour group checking in at night, most of the tourists went back to room to have rests, some went out to visit the night market. About 23 o’clock, the tour guide Xiao Wang received the phone call from the guest living in room 506, saying that they were rubbed of the mobile phones and purses by three gangsters with knife. The guests ask the tour guide to help report to the policeman, what should Xiao Wang do?(1)report to the policemen immediately, call the 110, give the information of the time 、place, causes of the accident, provide the characteristics of the gangsters, the name of the victims ,the group code, the lost property, size and features(2) Report to the travel agency, ask for directions(3) Smooth the feelings of the tourists go on with the journey(4) Write out the report; make clear the character of the case, the emergency measures and the reaction and requirements of the victims(5) Coordination with the departments concerned to deal with the problems rising from the accident22、when tourists are walking in an residential area, someone wants to have a look at the resident’s home, they pose this request to the tour guide, how could the tour guide response?(1) Try to explain to the tourists:A. it is impolite to go into the home of the residents rashlyB an unexpected visit makes cause unnecessary misunderstandings and troublesC, a home visit could be arranged in the following travels(2) Remind the guests to respect the local customs and regulations(3) If the guests insist on visiting, first try to liaised with the resident, explain the situation, then go into the house with the permission23, an outbound tourist always raises some hot controversial issues like the human rights and family planning , in that case , how could the tour guide make explanations and response?(1)the tour guide should politely introduce the general situation of our country to them(2)state clearly of the standpoint and views to put aside minor differences so as to seek common ground;(3)answer the questions raised by the tourists seriously, eliminate the misunderstanding(4)if it is a malicious attack or slander, you should refute with clear-cut standpoint, but avoiding get entangled with him24, a opposite sex required the tour guide to his room to give some help, but the tourist got drunk ,had the dishonored behavior and incivility, what could the tour guide do then ?(1)the tour guide is not supposed to go to the room of the opposite sex alone, especially at night(2)the tour guide should graciously but definitely refuse and point out the terrible circumstance of the evil behaviors(3)when necessary, take some firm measures25, outbound religion tourists bring along the idea of going to church on weekends ,how should the tour guide response and make arrangements?(1)the tour guide could promise to reply after contacting the religion and public security department(2)with the permission of the religion and public security department, arrange the designated church for them(3)if the guests deliver the religion materials , you should prevent them from doing this ,then tell them the religion policy of our nation ,pointing out that without the invitations and permissions of the religious party in our country , no foreigners could deliver the sermon, host the religious activates and deliver the religious leaflets in china(4)the person who doesn’t listen to you , report to the police station for settlement immediately26, when a tour guide is conducting a tour, from what aspects can he take effective measures to prevent the happening of the security accident?(1)room: remind the tourists not to tell the stranger about the room number: don’t let the stranger get into the room freely, lock the door after coming in and out, don’t open the door rashly at night(2)property: after checking into the hotel , advise the tourists to deposit the valuables in the safe deposit box, don’t bring it along or put it in the room(3)certificates: remind the tourists not to forget the certificates in the car, remind the driver to lock the door and windows after the guests getting off(4)on the way: the tour guide should be with the tourists from the beginning to the end, count the people from time to time; when driving ,do not let the strangers get into the car, when someone unidentified stop the car, remind the driver no parking. 27, what measures should the tour guide do to prevent the guests from getting ill(1)get to know the health state of the members of the tour party, the tour guide should carefully analyses the circumstances of the team , carefully arrange the itinerary based on the ages and health condition(2)strike a balance between the visit and leisure: leave some room for resting , being not tense(3)remind the tourists: pay attention to the food hygiene , do not drink the dirty water or unboiled water, do not buy the food from the vandals(4)weather forecast: remind the tourists to add or reduce the clothes based on the weather report, bring rain gears , in dry seasons ,drink more water and eat more fruits28, not long after a tour group checking into the hotel , a fire broke out due to the short circuit of the electric wires, the tourist are in panic, in order to guarantee the tourists could evacuate immediately , what should the tour guide do ?(1)report to the police , the telephone number :119(2)notify the leader and the tourists in the tour group at once(3)cooperate with the working stuffs ,listen to the unified command, evacuate the tourists by the safety exit\(4)guide the guests to rescue themselves, If it is in emergency, do not use the lifts or jumping the floor(5)having been rescued, organize rescuing the injured at once, appease the tourists, solve the problems rising from the fire, try to continue the tourist activities29,during visiting ,the leader found the tour guide , requested a higher rank hotel ,and claimed to have made arrangements , in that case ,what should the tour guide do?(1) ask the leader to make confirmation , moving to the hotel ranking higher than contracted should pay the refund fee and the difference in room rate(2)the tour guide should report it to the superiors of the travel agency concerned, in order to make arrangements of other items(3)the tour guide should check the condition of the new hotel and the room’(4)explain to the former hotel and make apologize30, a guest posed a request to the national guide only 2 days after entry, he could not bear the snore of the roommate, so wanted to change rooms, what should the national guide deal with it?(1)ask the leader to make adjustments in the group(2)if it fails to make a adjustment, contact with the hotel for solution(3) If an extra room was needed, you should state in advance: the room rate should be paid by the one who requests31,the tourists invite you for meals at his own expense , what should the tour guide do?(1)first , thank him for kindness, then graciously refuse or make excuses(2)if you fails to refuse, you should go to the designated place on time as invited(3)when having meals, introduce to the guests about the features of the local cuisine , pay attention to the scale of “as the host wish”, do not pretending to be the host32, a tour group is supposed to have Chinese food at noon , half an hour before the lunch , they would like to change it into the western food, what should the tour guide do then?(1)make some explanation ,according to the contract , the guests must make the request to change or cancel the meals three hours before the meals , or the restaurants could not accept it(2) If the tourists insisted on changing the food, the tour guide could advise them to order by themselves, but the fare should be at their expense, the former fee in the inclusive fees will not be refunded.33，a tour group raised the request of separating meals, thus, the 2 desks booked in advance had to be divided into 3 or 4 desks , so how could the tour guide deal with it?(1)explain patiently why it is difficult for our part to do as told;(2)ask the leader to mediate and consult with the guests, solve the contradiction by themselves(3)If there is someone who insists on separating, coordinate him to liaise with the restaurant. tell him the extra fee should be athis expense , the fee in the inclusive fares will not be refunded34, after enjoying half of the tour in china. An outbound tourists received an ungent call from home , require of quitting the group , what should the tour guide do ?(1) After the discussion of the organizatied travel agency and the reception travel agency, satisfy his request(2)the rest of the fee and the inclusive service fee should be refunded or not according to the contract(3) Coordinate with the tourists to rebook the airlines, the seat, help separate the visa and go through the procedure of leaving, the expenses should be on the tourist35，a local guide went to the appointed place to meet a group of people arriving by plane , but missed it , what should the local guide do?(1)liaise with the related department of the travel agency, find out the reasons(2)if postpone time is not long, the local guide could keep on waiting in the reception place(3)if postpone time is long , rearrange the matters concerned with the reception task according to the arrangement of the travelagency36, a tourist found the tour guide and said: “China is a bicycle kingdom, I would like to hire a bicycle to go for a visit in the streets, how could the tour guide offer help?(1) Persuade them patiently for fear of traffic accidents(2) Coordinate with them to have exercises by bicycle in the wild area or quite places(3) Remind them to be aware of the safety for fear of getting hurt when falling off37, a tour group arrived at the restaurant for the first meal, the tour guide Xiao Wang ordered the food according to the contract, which is 8 dishes and 1 soup, at the same time, 2 tourists said they are Buddhists, eating no meats, asking Xiao Wang to rearrange for them, and this had been announced before signing up, what should Xiao Wang deal with the situation?(1)firstly, make the phone call to the the travel agency, find out whether the special requirement of the diet had been raised ahead of time , and check if it is referred to in the tour protocol(2) If it is the mistakes of the travel agency, arrange the vegetable dish for the other two guests at once, carry out the promise one hundred percent(3) if it is not proclaimed in the tour protocol ahead of time, the local guide should appease the guests, in general speaking, contract with the restaurant, satisfy their requests as much as possible; if there do exists difficulty, the local guide could coordinate to help him solve by himself, but the former fares will not be refunded, the fees added by the vegetable dishes should be at the tourists’ expense38, the travel couch broke down on the way, what should the tour guide do?(1) First you should find out the extent of the trouble, if it belongs to a general mechanism malfunction, the tour guide should appease the tourists(2) If it takes some time to fix it, the tour guide should try to kill the tedious time, organize some kid shows to change the atmosphere(3) If the trouble is too serious to be solved, report to the travel agency in time, manage to transfer the tourists to the safe place, coordinate and arrange the tour activities, and minimize the loss to the least extent39, when conducting an old man tour group, how should the tour guide offer the service?(1) Give prominence to the word “steady”, explain with low speed and high voice(2) The service should be cordial, ardor and considerate, make sure when walking, no sightseeing, when sightseeing, no walking(3) The whole journey should be loose, strike a balance between travel and rest, focus on the safety problems from the beginning to the end(4) Talking about the conducting tact, use implicit and humorous methods like combining the virtual with the reality40. Some tourist got drunk and rioted, what should the tour guide deal with the situation?(1) Stop him in time, when necessary, mobilize other tourists to prevent the expansion of the state of affairs(2) If the behavior of the tourist had violated the law, the tour guide should report to the police, as well as the department andtravel agency concerned(3) Coordinate with the departments concerned to deal with the problems or difficulties arising, guarantee the carry out of the following tour plans41, a foreign guest wants to travel in the non-open area, what should the tour guide do?(1)tell the foreign guest, to travel in the non-open area, they should apply for a travel permit from the public security bureau and the departments related, go to the place with the permission(2) The formalities for applying are as follows:A turn in the passport or residence permit for checkingB, provide the certification related to the tourC, fill in the application form of traveling42, a tour group was going to visit the Fuzhou Pedestrian Street after dinner, some guests showed they had ever visited there, wanted to change to visit Jiangbing Park, and ask for the pick-up service, if you are the local guide of the group, what would you do?(1) If time permitted and another arrangement is available, the tour guide should offer help as much as possible(2) Consult with the driver, provide convenience to the guests, if it is not convenient to use the vehicle, you could suggest the guests take a taxi and give them some directions of the routes(3) Remind the guests to remember the name of the hotel, the telephone number, remind them be aware of the time and safety, don’t come back too late(4) The fee for renting a car and the admission fee should be on their own, the service charge concerning about the visiting of the pedestrian street in the inclusive charges could not be refunded43, a tourist got to contract with the relatives who haven’t seen for ages, then pose the request that he w ants his relative to join the tour group, what should the tour guide do?(1) Ask for the permissions of the leader and other members in the tour group(2) Liaise with the department concerned of the travel agency, if there is no special; help the person to go through the formalities of signing up: show the valid certification, fill in the form, and pay expenses(3) If the person is the working stuff of the embassy, the tour guide should know his name, identification and the content of visiting(4) If he is the diplomat, strictly handle in according to the regulations of our country(5) If he is a reporter, generally speaking, you should graciously refused, some special cases should be reported to the related department for decision44, (1) generally speaking, the tour guide should graciously refuse(2) If it can not be declined, the tour guide should report to the leader(3)deal with the matters concerned with entrust, collect enough money, buy the jade carving for the guest and consigned it , then send the invoice , the consignation bill and the receipt to the English guest, the travel agency kept the copy ones for later checking45 (1) make sure of the traffic tickets before departure(2) Before departure, do not arrange the tour group to the wild and complicated place for sightseeing(3) Leave enough time to get to the airport (station or dock), the required time is as follows:By train: arrive at the station 1 hour ahead of timeBy domestic airline: one and a half hours ahead of timeBy international airline: 2 hours ahead of time46. (1) the tour guide should report to the related department or the responsible person of the travel agency(2) Make liaison and arrange for the tourists to depart for the next stop as soon as possible(3) Smooth the feelings of the tourists, arrange the accommodation and visiting during the held-up time(4) Notify the next stop in time, make the corresponding adjustment(5) Apologize to the tourists(6) Write out the accident report, find out the reasons and responsibility of the accident, the responsible person should bear the economic loss and punishment from the rules of public staff。
怎么考国际导游证
怎么考国际导游证怎么考国际导游证想做导游得先考导游资格证，然后拿导游资格证去换导游证（IC 卡）。
下面是店铺精心整理的怎么考国际导游证，希望对你有帮助！1、关于导游证：导游证一般分为国导证，省导证，地方导游证，这几个证，从先往后先难后易。
国导证最难考，不过国导考到手了在全国所有的地方都是通用的，所以还是建议考国导。
2、关于考导游证的资格：只要是高中及同等诉中专或是职高毕业就能考。
不过现在不同的地方好像有些不同的规定吧。
要看你所在的地区。
3、关于导游考试的题目：导游证的题目也是各个省自己出的，虽说是国导也要专业考所在省的部分知道。
现在大概都考三门：基础知道（这个是两本书的：全国的和所在省的）、导游业务、现场导游（这个会提前告诉一定量的景点，在现场抽题）4、关于报名和费用：如果真的要考，就要先要当地的旅游局下面的一个部门——旅游培训中心打听一下。
各地的报名费用和考试时间都不一样。
不过导游证报名费都不低，要到500上下吧。
再去培训中心买书和大纲。
5、关于是否好考：一句话，只要把3本书都背完了，还有所有的景点导游辞都背了就能过。
不过也不是一件简单的事。
你至少要保证你的记忆力不差还有你对历史地理这些东西不反感，这些是首要的。
你要准备一个月的时间要天天看书，（个人情况不定）。
如果你本来史地知识就很好那就太好了。
你会轻松很多。
6、还有一点就是很多人的误会，因为我们常说考导游证，但是我们考到的并不是导游证，只是导游人员资格证，但必要有了这个证才能去通过旅行社向当地旅游局申请导游证。
这是一个过程了，就是说你考试之后一定要跟一家旅行社签了合同才可能拿到导游证。
■导游资格证考试报名条件、时间与要求■※报名条件与要求遵守宪法，热爱祖国，坚持四项基本原则，具有高级中学、中等专业学校或者以上学历，身体健康，具有适应导游需要的知识和语言表达能力的中华人民共和国公民。
国际导游即所谓的出境领队，其资格考试为《出境领队证》考试，考试时间与导游证考试接近。
初级外语导游证报考条件
《初级外语导游证报考条件》1. 外语得溜吧，这就像歌手得有好嗓子。
比如你要是外语磕磕巴巴，那咋当外语导游呢。
得能和外国游客顺畅交流，不然多尴尬。
2. 对旅游知识得懂吧，这就像厨师得会做菜。
要是对各地景点啥都不知道，那可不行。
比如能给游客详细介绍景点的历史文化。
3. 身体素质得好呀，这就像汽车得有个好发动机。
导游工作可不轻松，没有好身体可不行。
比如能跟着游客走一整天都不累。
4. 沟通能力得强吧，这就像桥梁连接两岸。
要和游客、景区工作人员打交道，得会表达自己的想法。
比如能巧妙地解决游客的问题。
5. 应变能力得有吧，这就像魔术师得会变戏法。
旅途中可能会有各种突发情况，得能随机应变。
比如遇到天气变化能马上调整行程。
6. 责任心得强呀，这就像船长得带好船。
得对游客的安全和体验负责，不能敷衍了事。
比如时刻关注游客的需求。
7. 服务意识得好呀，这就像服务员得让客人满意。
得热情周到地为游客服务，让他们有个愉快的旅程。
比如主动帮助游客拿行李。
8. 记忆力得好呀，这就像电脑得能存储信息。
得记住各种景点介绍、路线等，不能总看稿子。
比如随时能回答游客的问题。
9. 有耐心很重要啊，这就像绣花儿得一针一线慢慢来。
游客可能会有各种问题和要求，得有耐心解答和满足。
比如不厌其烦地给游客拍照。
10. 热爱旅游行业得是真心的吧，这就像喜欢一个人得真心喜欢。
要是不热爱，那工作起来多痛苦呀。
比如一提到旅游就兴奋。
我的观点结论：初级外语导游证报考条件不简单呢，外语要好、懂旅游知识、身体好、沟通能力强、应变能力有、责任心强、服务意识好、记忆力好、有耐心、热爱旅游行业，想考的可得努力啦。
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1、关于导游证：导游证一般分为国导证，省导证，地方导游证，这几个证，从先往后先难后易。
国导证最难考，不过国导考到手了在全国所有的地方都是通用的，所以还是建议考国导。
2、关于考导游证的资格：只要是高中及同等诉中专或是职高毕业就能考.不过现在不同的地方好像有些不同的规定吧.要看你所在的地区.3、关于导游考试的题目：导游证的题目也是各个省自己出的,虽说是国导也要专业考所在省的部分知道.现在大概都考三门:基础知道(这个是两本书的:全国的和所在省的)、导游业务、现场导游（这个会提前告诉一定量的景点，在现场抽题）4、关于报名和费用：如果真的要考，就要先要当地的旅游局下面的一个部门——旅游培训中心打听一下。
各地的报名费用和考试时间都不一样。
不过导游证报名费都不低，要到500上下吧。
再去培训中心买书和大纲。
5、关于是否好考：一句话，只要把3本书都背完了，还有所有的景点导游辞都背了就能过。
不过也不是一件简单的事。
你至少要保证你的记忆力不差还有你对历史地理这些东西不反感，这些是首要的。
你要准备一个月的时间要天天看书，（个人情况不定）。
如果你本来史地知识就很好那就太好了。
你会轻松很多。
6、还有一点就是很多人的误会，因为我们常说考导游证，但是我们考到的并不是导游证，只是导游人员资格证，但必要有了这个证才能去通过旅行社向当地旅游局申请导游证。
这是一个过程了，就是说你考试之后一定要跟一家旅行社签了合同才可能拿到导游证。
■导游资格证考试报名条件、时间与要求■※报名条件与要求遵守宪法，热爱祖国，坚持四项基本原则，具有高级中学、中等专业学校或者以上学历，身体健康，具有适应导游需要的知识和语言表达能力的中华人民共和国公民。
※考试内容：一、导游综合知识：为笔试，主要内容为：（1）【旅游方针政策与法规及每年的时事政治】（2）【导游业务】（含旅游案例分析）（3）【全国导游基础知识】和【地方导游基础】（4）【汉语言文学基础】（北京与湖南的考生须考）（5）【导游外语】（外语类考生须考，国语类考生不用考）二、导游服务能力：为现场考试，即口试，主要内容为：（1）【导游讲解能力】（2）【导游规范服务能力】；（3）【导游特殊问题处理及应变能力】外语类考生须用所报考语种的语言进行"导游服务能力"一科考试，并加试口译（中译外和外译中）。
※报名与考试时间：由各省结合自身情况自定。
报名一般在每年的六月至九月，考试一般在10月至12月间，象广东省去年就考了俩次，所以考生要向当地旅游局问清楚报名和考试的时间。
※考试教材笔试教材：【全国导游基础】【导游业务】【旅游政策法规与职业道德】【地方导游基础知识】参考书：【旅游案例分析】口试教材：【地方的旅游景点导游词】【导游规范服务】【导游应变能力及应急事件处理】解析导游资格证考试的考场内外■一：精心策划，准备资料：全国各省市导游资格证考试每年举行一次，报名的时间在每年的六月份至十月份，考试的时间在九月份至十二月份，每年各省的考生都有几千人。
随着旅游行业的规范化，考试的难度在加大，随着导游行业效益的看涨，报考的人数在增加，现各省的录取率仅百分之二十几，比高考的录取率还低，竞争在趋于白热化。
怎样在激烈的竞争中取胜，考生就此须制订一个学习计划。
外语类的考生如自己的外语基础好可以一次性报考外语导游资格证考试，如果自己的基础没有把握，建议第一次先考国语导游证，拿到了国语导游证第二年再补考一门外语的笔试和口试就可以拿到外语导游证了。
（1）【提早准备】：一般以提前几个月做准备为好，有几个月的时间你可以对几本教材进行有针对性的综合性训练。
有的考生等到报名后才拿到书，在书上勾了一下重点，书都没有系统看完一遍，更没有时间做过一些相关的配套练习，笔试口试都没有得到综合性的训练，凭着侥幸的心理，没一点把握就上考场了，考出来猜想自己也许可以得六十分，结果是年年考，年年落榜，最后自己都没信心了，浪费了多少时间，钱财和精力。
（2）【收集资料】：和参加高考一样，你的手头必须要有一套完整的导游资格证考试教材和与教材配套的练习和模拟考题。
笔试：【全国导游基础】【导游实务】【政策法规与职业道德】【地方导游基础知识】四本教材，及【旅游案例分析】参考书。
口试：【地方导游词】【导游规范服务】【导游应急事件处理与应变能力】。
（3）【学习计划】：制订一个学习计划，用几个月的时间先把四本教材做熟，并编制一套完整的口试材料。
报名以后根据本年考试的具体情况进行调整，报名以后到考试前的俩个月进行全方位的综合训练。
（4）【了解信息，及时报名】：各省市的报名时间和考试时间都不一样，考生在努力学习的同时，还要随时关注本地市旅游局的动态，及本地市新闻报纸上的导游资格证考试的报名消息，最好在六月份以后给旅游局打电话，咨询本年度报名的准确时间，做好报名准备。
二：努力学习，接受指导，高强度练习训练：■导游资格证考试的笔试，口试内容及强化学习■笔试的考试教材有四本书：【导游基础】【导游业务】【旅游政策与法规】【地方导游基础】【导游基础】全国部分的内容一般分为：1：旅游业知识概述2：中国历史文化3：中国旅游地理4：中国民族民俗5：中国宗教文化6：中国古代建筑与园林艺术7：中国的文学艺术8：中国的饮食文化9：中国的风物特产10：中国的港澳台地区及主要的旅游客源国【导游业务】的内容一般分为：1：导游概述2：导游语言艺术3：导游技能4：导游接团程序与问题应对5：其他导游服务。
6：旅游事故的处理7：导游业务的相关知识。
【旅游政策与法规】的内容一般分为：1：社会主义初级阶段与邓小平理论及三个代表2：社会主义的改革与建设3：我国的对外，对港澳台政策4：我国的旅游政策5：我国的法治建设与宪法6：合同法律制度7：旅行社管理法规制度8：导游人员管理法规制度9：旅游安全及保险法规制度10：旅游者出入境及行李运输法规制度11：旅游卫生与食品卫生管理12：旅游资源管理法规制度13：消费者权益保护与旅游投诉法规制度14：导游职业道德【地方导游基础】的内容一般分为：1：本省概况2：本省旅游概况3：本省主要景区城市概况4：本省主要旅游景点概况5：本省的风俗民情6：本省的饮食7：本省的特产8：本省的名人及文学艺术及其他口试的考试教材有三方面的书籍教程：【本省导游词】【导游规范服务】【导游员特殊问题处理及应变能力】■报考须知■一．考试报名须提交材料：1．本人身份证（原件）；外省的须暂住证。
2．学历证明（高中毕业或中专毕业以上）原件；3．国家县（区）级以上医院出具的近期健康状况证明（必须包括常规检查及肝功、乙肝两对半检查）PS：校医院及不符合规定的医院开据的健康证明不能证明其本人的健康状况；健康证在有效期内可以使用；4．本人1寸正面半身免冠彩色照片四张；5．在报名地点领取并填写完整的《全国导游人员资格考试报名表》。
6．报名的条件：年满十八岁，身体健康，具备有高中（含职业中学）或高中毕业以上文凭的中国公民。
7．报名在自己的户口所在地的旅游局报名。
在校大学生在学校所在地的旅游局报名。
在外地打工的，须持打工城市的暂住证，在该城市的旅游局报名。
8．报考外语导游资格考试的要外语专业的大专以上，非外语专业的本科以上二：全国各省导游资格证考试时间1．笔试的考试时间：一般在当年的九月到十二月底这段时间，报名以后当地旅游局会有具体的通知。
2．口试的考试时间：口试的考试一般比笔试的考试延后一段时间，在当年的十月份到十二月份举行。
报名以后当地旅游局会有具体的通知。
■各省导游资格证考试----报考路线图■◆：首先确立报考导游资格证书的决心：全国十大高收入的行业，比高考竞争还激烈的考试，你有信心去考取吗？如果你决心去报考导游资格证书，无论自己是否了解旅游业，无论别人说什么，无论有什么困难，都朝自己确定的目标去努力，你一定会成功．◆：准备考试资料：1：导游资格证考试的教材书籍A：笔试考试书籍资料：【全国导游基础】【导游实务】【旅游方针政策与法规】【地方导游基础知识】（必考笔试书籍教材）【旅游案例分析】（笔试参考书）B：口试考试书籍资料：【本省导游词】【导游规范服务】【导游应急事件处理与应变能力】（必考口试教材）C：外语导游资格证考试书籍资料：在国语导游资格证考试的书籍基础上加试【导游外语】（国语导游不需考外语）◆考试报名：导游资格证考试每年一次，个别的省份一年考两次。
各省的报名时间在大致在六至九月份，先打电话到当地的旅游局咨询报名的时间，然后在报名的时间里，带上你的身份证和毕业文凭到当地的旅游局报名。
街上买不到的教材，此时在旅游局都可买到，在旅游局里仔细咨询本省的笔试，口试考试信息。
注意一定要提前打电话咨询，不要错过了报名的时间。
在我们的"考试科目"一栏里，我们列举了全国各省市的旅游局地址和电话号码，你还可以打当地的114询问旅游局的电话。
◆学习方法：很多的考生拿到教材后，面对一大堆的书籍，不知从何入手。
有的考生看书很慢，一本教材看了一个月还没有看完，看了后面又忘了前面，什么也没记住。
◆考场发挥：●：在笔试的考场上，认真阅读试卷，快速，准确，全面的答题。
先做完自己会做的题，再来思考不会做的题，尽可能的答完全部的试题。
提早做完题的不要提前交卷，反复仔细的检查做完的答案，准确无误了再交卷。
●：在口试的考场上，衣着要整洁，礼节要周全，态度要平和，解说要流畅，口齿要清楚，语速要中等，反应要敏捷，面部要微笑，神态要亲切。
对考官的提问要有问必答，不会的自己编也要回答，不要不答。
回答之前对考官说：我开始讲解了，回答之后对考官说：我的回答完毕。
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