导游证考试英文资料Spot Training for English Tour Guide
英语导游证考试试题及答案
Part Three Questions and Answers第三部分现场导游考试知识题I. Questions and Answers on Tourism of ChinaI. 导游综合知识题1. Chronically, what are the dynasties in Chinese history?They are: XiaDynasty, ShangDynasty, ZhouDynasty, QinDynasty, HanDynasty, ThreeKingdom, Eastern and Western JinDynasties, SuiDynasty, TangDynasty, SongDynasty, YuanDynasty, Ming Dynasty and Qing Dynasty.2. What are the initial names for Guizhou, Sichuan, Yunnan, Shaanxi and Gansu Provinces？Qin or Gui for GuizhouProvince; Chuan or Shu for SichuanProvince; Yun or Tian for YunnanProvince; Shaan or Qin for Shaanxi Province and Gan or Long for GansuProvince.3. Please name five famous mountains in China.They are: Mt.Taishan in Taian City, Shandong Province; Mt.Huashan in Huayin County, Shaanxi Province; Mt.Henshan in Henshan County, Hunan Province; Mt.Henshan in Hunyuan County, Shanxi Province and lastly Mt.Songshan in Dengfeng County, Henan Province.4. What are the four famous HolyBuddhaMountains in China? What are the three famous grottoes in China？Four HolyBuddhaMountain are: Mt.Wutai in ShanxiProvince; Mt.Emei in SichuanProvince; Mt.Puto in ZhejiangProvince and Mt.Jiuhua in AnhuiProvince.Three famous grottoes are: Mogao Grottoes in Dunhuang，Gansu Province; Yungang Grottoes in Datong, Shanxi Province; and Longmen Grottoes in Luoyang, Henan Province.5. In south of Yangtze River, there are three famous pavilions, what are they?They are: Yueyang Pavilion in Yueyang City, Hunan Province; Huanghe Pavilion in Wuhan City, Hubei Province and Tengwang Pavilion in Nanchang City, Jiangxi Province.6.Approximately, how long is the Beijing-Hangzhou Grand Canal? Where are its starting point and end point?It runs from Tongzhou, Beijing in the north to Hangzhou in the south with a length of about 1800 kilometers (1974kilonmetersexactly).7. What are the “Three Treasures”of Mt.ChangbaiForest Area in JilinProvince?They are: Ginseng, marten fur and antler.8. Where is Confucius’s hometown? And what is it famous for?Confucius’s hometown is located in Qufu, Shandong Province. It’s famous for ConfucianTemple, ConfucianForest and ConfucianMansion.9. China is famous for its traditional handicrafts. What are the “Three National Treasures” of Chinese handicrafts?They are: the cloisonné from Beijing, the porcelain from Jingdezhen and the tuotai lacquer from Fuzhou.10. What is the characteristic of traditional Chinese painting? And how many types of Chinese painting are there?The characteristic of traditional Chinese painting is its presentation technique of ink lines. There are three types of Chinese painting: figure painting, flower and bird painting, and mountain and water painting.11. Please name four most famous love stories in China.They are: White Snake Lady; the Romance of Liang Shanbo and Zhu Yingtai; Meng Jiangnv Looking for Her Husband and lastly the Cowherd and Girl Weaver.12. What’s the symbol of Tourism of China？What is its origin?The symbol of Tourism of China is the“Horse on Flying Swallow”. It originates from theEasternHan Dynasty bronze ware “Horse on Flying Swallow”.13. China is known for its culinary art. What are the eight major cooking styles in China? They are: Shandong Cuisine, Sichuan Cuisine, Huaiyang Cuisine, Guangdiong Cuisine, Hunan Cuisine, Fujian Cuisine, Anhui Cuisine and Zhejiang Cuisine.14. China is the home of tea. Please name the most famous teas in China? (name at least five brands).They are: West Lake Green Tea, Dongshan Green Shell Tea, Anxi Tie Guan Yin, Keemun (a black tea produced in Qimne, Anhui Province), Silver Needle Tea in Hunan, Lushan Yunwu Green Tea, Dongding Oolong Tea, Y unnan Pu’er Tea, and Suzhou Jasmine Tea.15. What are the “Four Treasuresof Study”?They are: the Xuan Paper, the Hu Writing Brush, the Hui Ink Stick and the Duan Ink Slab.16. Please name at least five famous gardens in Suzhou.They are Lingering Garden, Humble Administration’s Garden, Lion Grove, Garden of the Master of Nets, Surging Wave Pavilion and Zhouzhuang Village.17. Please name five major scenic spots in Shanghai.They are: The Bund, Y u Garden, OrientalPearlTower, JadeBuddhaTemple and Pudong New Area/District.18. In Suzhou，there is a well-known Buddhist Temple which enjoys high reputation in Japan. Which temple is it? It is said there is a Tang poem related to the Temple? Please name the poem and its writer?The temple is HanshanTemple. The Tang Dynasty poem is “Night Anchorage at Maple Bridge”(枫桥夜泊). It was composed by Zhang Ji.19. What is the name of the highest building under construction in Shanghai? How high is it?And where is it located?The building is ShanghaiGlobalFinancialCenter. It is 420.5 meters high and located by ShanghaiJinMaoBuilding in Pudong New Area/District.20. Which area is called “Y angtze River Delta”?Right now, how many cities does it consist of ? Yangtze River Delta is one of the most developed areas in China. At present, it consists of 23 cities in Zhejiang, Jiangsu, Shanghai and AnhuiProvinces.21. In Yangtze River Delta, there are 3 cross-sea bridges. Whatare their names and length? They are HangzhouBayBridge, 36 kilometers long; JintangBridge, 26.54 kilometers long and EastSeaBridge, 32.5 kilometers long.22. What are the local specialties in JiangsuProvince?Nanjing Flat Ducks, Raining Flower Pebbles, Danyang Wine, Suzhou Silk, Green Shell Tea and Zhengjiang Fragrant Vinegar.23. What is the promotion slogan of Zhejiang Tourism?“Lyrical Land, Scenic Zhejiang”24. What are the size and population of ZhejiangProvince? Please use one sentence to generalize its topography.ZhejiangProvince covers an area of 10.0018 square kilometers with a population of 467.7 million. Its topography feature is 70% mountains, 10% water and 20% farmland/cropland.25.ZhejiangProvince is famous for its folk carvings. What are the most well-known “Three Carvings”?They are: Yueqing Boxwood Carving, Dongyang Wood Carving and Qingtian Stone Carving.26. What are the specialized markets in Zhejiang Province？They are: Yiwu China Small Commodities Market, ShaoxingLightTextileTown, Yongjia ButtonsMarket, HainingChinaLeatherTown and YongkangHardwareTown.27. Please name four private libraries in ZhejiangProvince.They are：Tianyi Pavilion in Ningbo, Wenlan Pavilion in Hangzhou, Jade Sea Building in Ruian Wenzhou and Jiaye Tang in Nanxun Huzhou.28. Please list five ancient towns in ZhejiangProvince.They are: NanxunTown in Huzhou, XitangTown in Jiashan, Wuzhen in Tongxiang, LongmenTown in Fuyang and LianglongTown in Yuyao.29. Please name eight rivers in ZhejiangProvince.They are: QiantangRiver, Ou River, Cao’e River, YongRiver, FeiyunRiver, Ao River, East and West Tiao Stream.30.Up to 2005, which cities in ZhejiangProvince have won the title of “ModelCity of Environmental Protection”?They are: Ningbo, Hangzhou, Shaoxing and Fuyang.31. Which is the earliest Neolithic age site in ZhejiangProvince and how old is it?The earlist Neolithic age site is the Across-LakeBridge in Xiaoshan. It’s 8,000 years old. （It dates back to 8,000 years ago.) (It has a history of 8,000 years.)32. How many cities does QiantangRiver pass by? How long is its section in Zhejiang Province?It passes by Chunan, Jiande, Tonglu, Fuyang, Hangzhou and Haining. Its section in ZhejiangProvince is about 360 kilometers long.33. What were the Five Buddhist Temples rated in Southern Song Dynasty?They were: JingshanTemple in Yuhang, LingyinTemple in Hangzhou, JingciTemple in Hanghou, TiantongTemple in Ningbo and KingAsokaTemple in Ningbo.34. Besides West Lake in Hangzhou, how many West lakes are there in China? Where are they located? ( name at least five places)Besides West Lask in Hangzhou, there are thirty-five WestLakes in China. They are WestLake in Fuzhou, WestLake in Lanzhou, WestLake in Haikou, WestLake in Qingdao, WestLake in Shenyang, WestLake in Guilin, WestLake in Huizhou, WestLake in Nanchang, SlenderWestLake in Yangzhou, etc.35. When was the earliest Great Wall built?It is generally believed that the earliest section of the Great Wall was built during the Waring States Period, that is, during the fifth century BC.II. Questions and Answers on Tourism of HangzhouII. 杭州导游知识题1. How many national scenic areas and nature reserves are there in Hangzhou? What are they? In Hangzhou, there are two national scenic areas: West Lake Area and Fuchun River Area and two national nature reserves: TianmuMountainandCoolPeak.2. When was the first West Lake Expo held? And until now, how many WestLake Expos have been held in Hangzhou?The first West Lake Expo was held in Hangzhou in 1929. Up to 2007, Nine West Lake Expos have been held in Hangzhou.3. For how many times was Hangzhou made the capital of the country? And at what time was it made the capital of the country?Hangzhou was made the capital of the country twice. It served as the capital city of Wuyue Kingdom in the Five Dynasties from 907 to 978, which lasted 72 years; and the capital city of Southern Song Dynasty from 1127 to 1279, which lasted 223 years.4. Please name at least five eminent figures in history who were natives of Hangzhou.They are: Sun Quan, Qian Liu, Bi Sheng, Yu Qian, Shen Kuo, Gong zhizhen, Yuan Mei, Zhang Taiyan, Yu Dafu, Xia Yan etc.5. What are the specialties of Hangzhou. (name at least five)They are: West Lake Dragon Well Green Tea, West Lake Water Shield, West Lake Lotus Root Powder, Hangzhou Chrysanthemum, Jingshan Green Tea, Tangxi Loquat, Changhua Small Walnut, etc.6. What are the major arts and crafts from Hangzhou? (name at least five)They are: Hangzhou Silk, West Lake Brocade, Zhang Xiaoquan Scissors, Wang Xinji Fans, West Lake Silk Parasols, Tianzhu Chopsticks, Xiaoshan Lace, Woven Bamboo Articles, etc.7. What are the traditional Hangzhou Cuisines? (name at least five)They are: Beggar’s Chicken, West Lake Carp in Vinegar Sauce, Dongpo Pork, Shelled Shrimp with Dragon Well Green Tea Leaves, Sister Song’s Fish Broth, Deep Fried Soybean Scum Rolls, Ham Cube Stewed in Honey Sauce, etc.8. What are the typical Dim Sumsin Hangzhou? (name at least five)They are: Wu Hill Crisp Cakes, Happy Pairs, ‘Cat’s Ear, Beauty’s Tongue, Fried Dough Sticks Wrapped in Pancake with shallot, etc.9. What are some well-known teahouses in Hangzhou? (name at least five)They are: Lakeside Teahouse, Qingteng Teahouse, Lanbao Teahouse, Men’er Teahouse, Wu Hill Teahouse, Dragon Well Teahouse, Xinyuan Teahouse, etc.10. Please nameat least five well-known restaurants in Hangzhou?They are: Louwailou, Zhiweiguan, Zhangshenji, Hongni Grand Restaurant, New Huazhongchen, Hangzhou Restaurant, New Kaiyuan Grand Restaurant, Gonden Sunshine, etc.11. How many 5-star hotels are there in Hangzhou? What are they/？(name at least five) There are 10 5-star hotels in Hangzhou. They are: Radisson Plaza Hotel Hangzhou, World Trade Center Grand Hotel Zhejiang, New Century Hotel Grand Hangzhou, Hangzhou Grand Metropark Hotel (杭州维景大酒店)，West Lake State Guesthouse, Sofitel WestlakeHangzhou（杭州索菲特西湖大酒店）, Howard Johnson Oriental Hotel Zhejiang(东方豪生大酒店), Shangri-La Hotel Hangzhou, Hyatt Regency Hangzhou（杭州凯悦酒店）, and Zhejiang International Hotel12. Please name at least five memorial halls of notables in Hangzhou.They are: Su Dongpo Memorial Hall, Bai Juyi Memorial Hall, , Zhang Taiyan Memorial Hall, Wu Changshuo Memorial Hall, Huang Binhong Memorial Hall, Pan Tianshou Memorial Hall, Li Shutong, Ma Yifu Memorial Hall, Xia Yan Memorial Hall.13. What are the city tree and city flower of Hangzhou?Sweet osmanthus is its city flower while camphor is its city tree.Trees along the streets (行道树) : chinar/ sycamore14. What are the size and population of Hangzhou?Hangzhou covers an area of 16,596 square kilometers with a population of 6.2158 millions.The city proper covers an area of 3,068 square kilometers with a population of 4.0159 millions. 15. What's the average temperature in Hangzhou: What’s the highest temperature in summer and the lowest temperature in winter?The average temperature in Hangzhou is 16.2°C. The highest temperature in summer is 40°C and the lowest temperature in winter is –(minus)5°C.16.What honorable titles has Hangzhou won?Hangzhou has won honorable titles as: Paradise on Earth, Famous Historic and Cultural City,State-level Hygienic City, International Garden City, and the Best Human Habitat (Human Settlement) City（最佳人居城市）and 2007 Happiest City(最具幸福感的城市).17. What are the major commercial streets（the special streets）in Hangzhou? (name at least five)They are: Xinhua Road Silk Street (Hangzhou China Silk Town), Evergreen Garment Street, Qinghufang Historical Cultural Street, Nanshan Art & Leisure Street, Wensan Road Electronic Information Street, Wulin Road Women’s Fashion Street, Xinyifang Shopping Mall, Hubin(Lakeside) Road Shopping and Tour Street, Jiefang Road Shopping Street, Meijiawu Tea Culture Village, etc. 18. What are the famous museums in Hangzhou? (name at least five)They are: China Tea Museum, China Silk Museum, Southern Song Imperial Kiln Museum, China Scissors Museum, Zhejiang Provincial Museum, Huqingyutang Traditional Chinese Medicine(TCM) Museum, Zhejiang Museum of Natural History, West Lake Museum, Hangzhou History Museum, Liangzhu Culture Museum, etc.19. What’s the name of the first wetland park in China？What are its size and location?The first wetland park in China is HangzhouXixiWetlandPark. It is located in northwest of the city with a total area of over 10 square kilometers.20. Who are the “Three Brave/Outstanding Men on the Lake” in Hangzhou? Where are their tombs?They are: Yue Fei, Yu Qian and Zhang Changshui.Yue Fei’s tomb is on the southern slope of Qixia Hill, Yu Qian’s tomb is on the slop e of Santai Hill and Zhang Changshui’s Tomb is on the northern slope of Nanping hill.21. What are the “Four Ancient Pagodas” in Hangzhou?They are: Baochu Pagoda, Lei Feng Pagoda , Zhakou White Pagoda and Six Harmonies Pagoda. 22. What’s the theme and mascot of the 2006 Hangzhou World Leisure Expo?The theme of the 2006 Hangzhou World Leisure Expo is “Leisure changes people’s life”, and the mascot of the expo is a water drop named“Jing Jing”(晶晶).23. What are the “Traditional Top Ten” views in Hangzhou? (name at least five)They are: Spring Dawn at Su Causeway, Breezing-ruffled Lotus at QuyuanGarden, Autumn Moon Over the CalmLake, Lingering Snow on the Broken Bridge,Orioles Singing in the Willows, Viewing Fish at Flower PondThree Pools Mirroring the Moon, Twin Peaks Piercing the CloudEvening Bell Ringing at Nanping Hill, Leifeng Pagoda in Evening Glow24. What are the “New Top Ten” views in Hangzhou? (name at least five)They are: Bamboo-lined Path at Yunqi, Sweet Osmanthus Rain at ManjuelongVillage, Dreaming of Tiger at HupaoValley, Inquring about Tea at Dragon Well,Nine Creeks Meandering through a MistyForest,Heavenly Wind over Wu Hill, Ruan Gong Islet Submerged in Greenery, YellowDragonCave Dressed in Green, Clouds Scurrying over Jade Emperor Hill,Precious Stone Hill Floating in Rosy Cloud25. How many administrative districts are there in HangzhouCity Proper? How many cities and counties are there in Great Hangzhou?There are eight districts: Shangcheng, Xiacheng, Xihu, Gongshu, Jianggan, Binjiang, Xiaoshan and Yuhang administrative districts.There are five cities and counties: FuyangCity, JiandeCity, LinanCity, TongluCounty and ChunanCounty.26.What are three unusualness on the West Lake？Why are they regarded as three unusualness?They are：the LongBridge, the Broken Bridge and the Solitary Hill. And they are regarded as three unusualness because the BrokenBridge is not broken; the LongBridge is not long (which can be crossed with a single step) and the Solitary Hill is not isolated at all.27. Where are the three best places to enjoy the full moon in Hangzhou?They are: the best place on the lake—”Three Pools Mirroring the Moon”; the best place on the lakeside—“Autumn Moon Over the Calm Lake”; the best place on the hill—the“Moon Rock on the Phoenix Hill”.28. How many stone carvings are there on the Peak Flying from Afar? Which of them are the most representative ones?There are 338 stone carvings on the Peak Flying from Afar.The most representative ones among are: the earliest carvings—Three Saints of the West on the rock face in Green Forest Cave, done in 951.AD(Later Zhou in Five Dynasties)；themost delicate carving—the relief sculpture Locana Buddhist Festival on the outer rock wall of Green Forest Cave., done in 1002 during the Northern Song Dynasty;and the most outstanding carving as well as the largest one—Maitreya Buddha on the southern side of the Cool Spring, done in the Southern Song Dynasty.29. In what aspects do the grotto carvings on the Peak Flying from Afar show that they are the best among grotto carvings in China?They are distinguished for its “Three Most” among grottoes carvings in China:1) There are Most Yuan Dynasty stone carvings than other grottos in China;2) There are Most Arhat stone carvings than other grottos;3) There are Most Lamaist stone carvings than other grottos.30. Where are the“three best places to enjoy plum blossoms” in Hangzhou?Solitary Hill, Lingfeng and Chaoshan are the“three placesto enjoy plum blossoms in Hangzhou. 31. Please name at least five Units of Historical and Cultural Relics under State Protection in Hangzhou.They are: Yue Fei’s Tomb, Grotto Carvings on the Peak Flying from Afar, Six Harmonies Pagoda, Zhakou White pagoda, HuqinyutangTraditionalChineseMedicineMuseum, Xiling Seal and Engraver’s Society, the Site of Liangzhu Culture, Wenlan Pavilion, Phenix Mosque, the Ruins of Lingan Town and Stupa of Fantian Temple.32. How many times was WestLake dredged in history? When were these dredging undertaken? Who were the organizers?In history, WestLake has been dredged five times.The first dredging was in Tang Dynasty organized by the great Tang Dynasty poet-governor Bai Juyi.The second dredging was undertaken in Five Dynasties organized by Qianliu, the King of Wuyue Kingdom.The third dredging was organized by Su Dongpo, the governor in Northern Song Dynasty.The fourth dredging was undertaken in Ming Dynasty organized by the governor Yang Mengying.The fifth dredging was organized by the governor Ruanyuan in Qing Dynasty.33. Why did Su Dongpo put up the “three pools” in West Lake when he had West Lake dredged?The three pools were erected to mark the deepest part of the lake and to indicate a zone in which itwas forbidden to plant any water vegetation to prevent the lake from becoming overgrown.34.Can you name some universities and colleges in Hangzhou? (name at least five)And how many higher educational zones have been completed in Hangzhou?They are: Zhejiang University, Zhejiang University of Technology, Zhejiang Science and Technology University, Zhejiang Chinese Medicine University, Zhejiang Gongshang University, Zhejiang Radio and TV University, Hangzhou Radio and TV University, China Academy of Arts, ChinaJiliangCollege, Hangzhou Normal University, Zhejiang Police College, Tourism College of Zhejiang, etc.There are five higher educational zones have been completed in Xiasha（萧山）, Bingjiang（滨江）, Xiaoheshan（小和山），Xiasha（下沙）and Zijingang（紫金港）Campus of Zhejiang University.35. Why is it said that WestLake is a lagoon?WestLake used to be a sallow bay connecting with the QiantangRiver. Later, it wasseparated from the sea by the silt carried by the tidal waves of the QiantangRiver. Because lakes converted from Sallow bay are called lagoons, WestLake is a lagoon.III．Question and answer session on professional guides’ operation III．导游规范题（附中文参考答案）[Examples I]Question: What preparations should the local guide make before receiving the tour group? Answer:1.Operational preparations including double-checking the inter-agency transmittal, groupbooking sheets and the tour reception plan, preparing the day-by-day itinerary andconfirming the reservation for the tour coach, hotel, meals, air/train/boat tickets, etc.2.Get himself linguistically prepared. Get himself acquainted with popular topics anddomestic and international current affairs and arm himself with general knowledge fortravel.3.Get the following ready: the guide badge, the tour reception plan, the vouchers, cash, theagency flag etc.4.Get himself psychologically prepared.and make himself look professional.1、接团前，地陪应做好哪几方面的准备工作？（1）业务准备。
吉林导游考试口试,新加导游实务十道题英文翻译
吉林导游考试口试，新加导游实务十道题英文翻译一、The next regimental rear accompanies which does following work have? (下团后地陪的后续工作有哪些)1. Processing carry-over question: The next regimental rear, accompanies should deal with tourist's carry-over issue earnestly properly; Handle the matters concerned which before the concerned requirements and the leadership instruction the tourist just before leaving handles.2. Paying up: According to travel agency's specific request in thestipulation time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department. 3. Establishment team file: Reorganizes the pertinent data, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation。
全国导游资格考试《英语》试题(网友回忆版)
全国导游资格考试《英语》试题（网友回忆版）[问答题]1.旅游淡季参考答案：tourist o（江南博哥）ff-season[问答题]2.外汇牌价参考答案：foreign exchange rate[问答题]3.数码相机参考答案：digital camera[问答题]4.减肥参考答案：weight loss[问答题]5.奥运会参考答案：Olympic Games[问答题]6.通货膨胀参考答案：currency inflation[问答题]7.电子邮件地址参考答案：e-mail address[问答题]8.手机短信参考答案：SMS(short message service)[问答题]9.自动柜员机参考答案：ATM(automatic teller machine)[问答题]10.诺贝尔文学奖参考答案：Nobel Prize in literature[问答题]11.售后服务参考答案：after-sales service[问答题]12.飞机机械故障参考答案：default in aviation mechanism[问答题]13.禁烟区参考答案：no-smoking area[问答题]14.中国陶瓷参考答案：Chinese Ceramics[问答题]15.房屋中介参考答案：letting agency/house agent[问答题]16.洗发剂参考答案：hair lotion/shampoo[问答题]17.中标参考答案：win a bid[问答题]18.反倾销参考答案：anti-dumping[问答题]19.丝绸之路参考答案：the Silk Road[问答题]20.加油站参考答案：gas station[问答题]21.《论语》参考答案：The Analects of Confucius[问答题]22.广西壮族自治区参考答案：the Guangxi Zhuang Autonomous Region[问答题]23.中国人民政治协商会议参考答案：the Chinese People's Political Consultative Conference [问答题]24.离婚率参考答案：divorce rate[问答题]25.海啸参考答案：tsunami[问答题]26.园林参考答案：garden[问答题]27.佛教参考答案：Buddhism[问答题]28.教育部参考答案：Ministry of Education[问答题]29.个人收入所得税参考答案：individual income tax[问答题]30.居民委员会参考答案：neighborhood committee[问答题]31.公平竞争参考答案：fair competition[问答题]32.交通堵塞参考答案：traffic jam/congestion[问答题]33.贸易壁垒参考答案：trade barrier[问答题]34.沙尘暴参考答案：sand storm/dust storm[问答题]35.文化传播参考答案：cultural diffusion/transmission[问答题]36.能源短缺参考答案：energy shortage[问答题]37.一国两制参考答案：one nation, two systems[问答题]38.禁忌参考答案：taboo[问答题]39.救灾物资参考答案：relief material[问答题]40.乱收费参考答案：illegal charge[问答题]41.个人信贷量参考答案：personal credit amount[问答题]42.应变自如参考答案：flexible to different situations [问答题]43.朝圣者参考答案：pilgrim[问答题]44.健身房参考答案：gym[问答题]45.可持续发展参考答案：sustainable development[问答题]46.主题公园参考答案：theme park[问答题]47.温室效应参考答案：greenhouse effect[问答题]48.开胃小菜参考答案：appetizer[问答题]49.出国热参考答案：craze for going abroad[问答题]50.素食者参考答案：vegetarian[问答题]51.佛龛参考答案：niche for a statue of the Buddha [问答题]52.圣旨参考答案：imperial edict[问答题]53.志愿者参考答案：volunteer[问答题]54.金碧辉煌参考答案：splendid and magnificent[问答题]55.高科技产业参考答案：high-technology industry[问答题]56.拳头产品参考答案：hit product/knock-out product [问答题]57.假货参考答案：counterfeit article[问答题]58.首付款参考答案：down payment[问答题]59.临终关怀医院参考答案：hospice[问答题]60.和谐社会参考答案：harmonious society[问答题]61.人口普查参考答案：population census[问答题]62.八荣八耻参考答案：eight dos and eight don'ts[问答题]63.贸易逆差参考答案：trade deficit[问答题]64.网上预定参考答案：online booking[问答题]65.司法机构参考答案：judicial organ[问答题]66.生态平衡参考答案：ecological balance[问答题]67.同一个世界，同一个梦想参考答案：one world, one dream[问答题]68.养老金参考答案：old-age pension[问答题]69.庙会参考答案：temple fair[问答题]70.素质教育参考答案：quality-oriented education[问答题]71.执政党参考答案：the ruling party[问答题]72.大气污染参考答案：air contamination[问答题]73.反倾销措施参考答案：anti-dumping measures[问答题]74.征地补偿参考答案：compensation for land acquisition [问答题]75.同性恋现象参考答案：homosexuality[问答题]76.青花瓷瓶参考答案：blue and white porcelain-ware[问答题]77.和谐社会参考答案：harmonious society[问答题]78.可持续发展参考答案：sustainable development[问答题]79.中国公民文明旅游公约参考答案：the convention of civilized tourism of Chinese people [问答题]80.退款参考答案：refund[问答题]81.奥运火炬参考答案：the Olympic flame[问答题]82.非物质文化遗产参考答案：intangible cultural heritage[问答题]83.白头偕老参考答案：remain happily married to a ripe old age[问答题]84.社会职责参考答案：social responsibility[问答题]85.旅游目的地参考答案：tourist destination[问答题]86.汽车尾气参考答案：vehicle exhaust[问答题]87.奥运吉祥物参考答案：Olympic mascot[问答题]88.美食家参考答案：gourmet[问答题]89.文化精髓参考答案：essence of culture[问答题]90.濒危野生动物参考答案：endangered wildlife[问答题]91.据世界旅游组织统计，1996年全世界的国际旅游人数已达592,000,000人次以上，国际旅游收入也达到了4,230亿美元。
导游服务规范题库60题（英文版）
导游服务规范题库60题（英文版）导游服务规范题库60题（英文版）should apologize to the tourist.27. What should a tour guide do when the tourists lose money or property?(1) To get know the shape, characteristic and value of the property, and analyze the possible lost time and place and assist him/her looking for it;(2) Provided that the lost thing is registration for entering or leaving the country or insured valuables, the reception agency should give proofs;(3) The owner could, by this proof, apply the theft certification through local Public security Bureau for the purpose of custom inspection or claim to insurance company.28. What should a tour guide do when a French tourist’s property is stolen in traveling around our country?(1) The local guide should immediately report to travel agency, public security and insurance company and assist them to look for clues for solving the case;(2) If the things lost cannot be found, the tour guide should assist the owner to apply to police station for theft certification so that the tourist can undergo custom inspection or submit claim to the insurance company;(3) Comfort the owner and calm him down.29. What should a local guide do when a North Korea tour group, who will travel in China, is arriving in Dingdong station and one tourist finds his luggage lost?(1) It is not the tour guide’s responsibility for the loss of tourist’s luggage, however, he/she should help the tourist findthe luggage;(2) Assist the owner in conducting the loss and claim document in Lost property office of airport;(3) During the tour, the guide should ring the tourist from time to time, asking about whether he/she finds the luggage. If not, the guide should assist the owner in buying some daily necessities;(4) If the tourist doesn’t find the luggage before leaving the loc al site, the tour guide should transfer the owner’s contact information to the airline company so that the luggage could be send to the owner successfully in future;(5) If the luggage is sure to be lost, the owner may claim to the airline company.30. When a local guide took a tour group from Taoxian airport to Fenghuang hotel and found that one of them didn’t get his baggage. At this time, what should the tour guide do?(1) The tour guide should look for it in the tourist room and examine whether the luggage is sent to the wrong room or the other tourist take wrong luggage;(2) If it cannot be found, the guide should contact with the baggage clerk of hotel to find the reasons;(3) If it cannot be found either, the guide should report to travel agency and ask for instructions;(4) If it is travel agency’s fault, the owner may write a list including all of lost luggage items. With this list and the local guide’s written stateme nt, the travel agency would claim to the insurance company for compensation;(5) The local guide should write accident reports for record.31. If you are in charge of guiding a Singapore educational tour group, unexpectedly one lady member came to you and saidthat her passport was missing, what should you do?(1) Comfort Miss Li, and allow her to recall the most possible lost place and assist her；(2) If this loss is confirmed, the procedures need to be applied in following order: First, the loss certification should be given by the local reception agency; with this certification, the owner can report to the Public security Bureau for the proof of it; after applying for the proof of passport loss, the owner can immediately go to Singapore embassy in China for getting a new passport; holding the new passport, the owner can go to Public security Bureau to apply for visa documents；(3) The expense will be paid by her.32. During the travel, if an overseas Chinese from Malaysia lost his/her passport, how to deal with this situation as a tour guide?(1) The tour guide should assist the owner in opening proof from the local reception agency；(2) With the proof of travel agency and the photos as well as relating materials, the owner can report to the designated public security Bureau for applying new passport；(3) After getting new passport, the owner can go to Malaysia embassy in China for applying visa documents；33. How do you cope with that as a tour guide if one tourist was lost in a trip of Qianshan Mountains?(1) To get to know the information and look for him quickly. Generally speaking, appoint the tour leader and some tourists to search for him separately. I will continue to guide the tour group, and notify them my phone number and next scenic spot；(2) Report to Qianshan Parkland and local Public security station and ask for help; Contact with the hotel to inquirewhether the lost tourist comes back; if he/she is still not found, the tour guide should report to travel agency or even the police station；(3) When the lost tourist is found, the tour guide should ask the tourist why he/she was lost. If it is the tour guide’s fault, the guide sho uld apologize to him/her. If it is the tourist’s fault, the guide should comfort him/her and remind him of being cautious；(4) Write the accident reports.Part three34. What should a local guide do when his/her tour group gets in a car accident on the way back and some tourists hurt?(1) Rescue the injured immediately and send him/her to the nearest hospital accompanying with the tour leader or national guide;(2) Preserve the scene and promptly report to the police station;(3) Report to the travel agency and notify relating departments in charge (Superior department or the Foreign office, etc.) and the insurance company;(4) Comfort the tourists and go on the visit;(5) Assist the relating department in doing the aftermath settlement(6) Give the written report and state the situation.35. What should a local guide do when his/her tour group is robbed or even threatened during the trip?(1) The tour guide should put his best self forward in keeping the tourists’ life and property safe;(2) Report to the police immediately and assist them;(3) Report to the leaders and bring them to the scene if case is serious. Try to call for the masses to catch the criminal andrecover the property;(4) Calm down the tourists and continue the visit;(5) Assist the relating department in doing a good aftermath settlement;(6) Write out the accident reports.36. What should a tour guide do when the hotel where tourist live catch fire in the evening?(1) The tour guide should report to police immediately;(2) Promptly inform the tour leader and all the tourists;(3) Assist the field staff in evacuating the tourists to escape way;(4) Lead the tourist to save themselves. Don’t let the guests jump out of the window blindly or taking lifts. Let them creep along with the wall with a wet towel covering the mouth. Follow the instructions of ambulance man and quickly move to the safe place;(5) When be saved, the tour guide should save other victims and resolve the difficulties caused by fire and manage to continue the tour activities;(6) Assist the leader in doing aftermath settlement and write out the accident reports.37. As a tour guide, what should you do when a customer asks his girl friend to go along with your group after arriving at someplace?(1) The tour guide should ask for the agreement of tour leader and other members of the tour group;(2) Contact with the travel agency to open the entering document if no special circumstances. Let her show valid document, fill in a form and pay relevant charges.(3) If foreign diplomatist wants to go with the tour group, theguide should check with travel agency first and strictly obey by the regulations of Chinese government.(4) For a journalist, the tour guide has to check with relating department for permission.38. If some tourists have the symptoms of vomiting, diarrhea, fatigue and coma because of eating seafood, what should the tour guide do and how to take precautions?(1) This is food poisoning symptoms of acute enteritis. If they are not rescued timely, there will be threatening to their lives. The tour guide should:(2) Try to help him vomit immediately, and let the patient drink more water to accelerate the excretion and relieve toxicity;(3) Send the patient to hospital for treatment and ask a doctor to diagnose;(4) Report to travel agency and the organization supporting the meal should be held accountable for it;(5) Precautions: have meals in fixed points; tell the tourists not to buy food at small market stall. If the food supplied is not healthy, the restaurant manager will be asked to apologize to the public.39. If some tourist gets carsickness during the travel, how does the tour guide deal with this?(1) Remind visitors not to feed too much, and take drugs against carsickness;(2) Let the person sit at the front of coach by the window;(3) Tell the tourist to tighten his belts for preventing visceral excessive vibration that aggravates illness.40. What should you do, if you take a French tour group made of high school students to travel Fenghuang Mountain in Dandong, and just when they walk down from the place ofLaoniubei, you find that a tourist fall down unluckily and cause leg fracture?(1) There are usually two kinds of circumstances for fracture: internal injury and trauma. The tour guide should take the emergency rescue at the scene. First, stop bleeding (by hand pressure, pressurized bandaging, using a tourniquet), binding (cleaning up the wood, bandaging moderately), on the plywood (fixed on both ends of the joint body to avoid turning fracture);(2) Send the injured to hospital and keep diagnosis, treatment charging list for claim to insurance company;(3) Report to travel agency and write out the accident report;(4) The tour guide should see the patient from time to time afterwards.41. How to cure the tourists suffering from heatstroke?(1) Rapidly transfer the patients to shady and ventilated place, relax the clothes and trouser belt and give patients a breeze;(2) Let the patient drink salty drinks, if possible, and takerheo-camphoradin or rendan mini-pills;(3) Wipe with cold water or alcohol to keep his body cooling;(4) If the patient appear delirious, the guide may use thumb to press philtrum-philtra and Hukouxue (one inch up the Hukou place) to wake him up, and then send him to hospital as soon as possible.42. What should a tour guide do to an old foreign tourist living in hospital due to heart attack?(1) Let the patient lie on the back and not to move;(2) Arrange emergency rescue immediately and tell the tour leader and the travel agency leaders come to the scene;(3) If the patient has to be in hospital, the guide should postpone the visa validity and assist him in conductingdocuments leaving the country;(4) The expense on treatment is paid by patients themselves, and the other fees on the service that the tourist didn’t obtain should be sent back according to the agreement of Sino-foreign travel agency.43.What should a tour guide do to a drowning tourist?(1) Clear a way the dirt in the drowned man’s nose and mouth, and immediately review whether there are false teeth in the mouth that block the airway;(2) Let the drowned man up by padding the stomach, and make him face down to compress the back so as to enable water to outflow from the nose and mouth;(3) Let the drowned man lie on his back and make artificial respiration;(4) Send the drowned man to hospital immediately without stopping rescue on the way.44. What should you do as a tour guide when Singapore tourists ask you to accompany them buying cloisonné and Tri-colored glazed pottery of the Tang Dynasty as gift to their friends in homeland?The tour guide should take the tourists to cultural relics and handicraft shop for purchase. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.45. What should a tour guide do when tourists want to buy calligraphy and painting at a street stall?The tour guide should persuade him and tell him China’s custom regulations that anyone who wants to carry cultural relics (including antiquated calligraphy and painting) has to submit app raisal certification to China’s departments on governmentof cultural relic, unless he cannot take it out. But this certification cannot be provided by a street stall seller. So, if the tourist really wants to buy it, the guide may take him to cultural relic shop. Remind the tourists of keeping invoice well and not removing sealing-wax on the goods for custom inspection.46. What should a tour guide do when tourists want to buy Chinese medicinal materials and patent drug?The tour guide should let relevant provisions of China’s customs get known: the entry visitors who want to buy reasonable quantity of traditional Chinese medicinal materials or proprietary Chinese medicine in foreign currency and carry them out of the country are required to submit to customs an invoice sealed “special seal for foreign exchange purchase” by State Administration of Foreign Exchange. It is not allowed to bring out if beyond the scope of a reasonable number. The total limit for going abroad is 300 RMB. The limit for going to Hong Kong and Macao regions is 150 RMB.47. What should a tour guide do when tourists ask to go to the store to buy their favorite product again?Generally speaking, if time permits, the tour guide might leave a note message (says the name of the product or something like asking salesman’s help) to the tourist and let him go shopping by a taxi. The guide can also go with him.48. What should you do when four tourists request you to change Chinese food to western food two hours before the dinner?(1) The local guide may try to contact with the restaurant server and do as relevant regulations if the proposal is given 3 hours before dinner;(2) If the tourists still insist on changing the meal, the requestcan be declined but the tour guide would better give a careful explanation;(3) If the tourists still insist on changing the meal, the tour guide can informs that the western food will be paid by themselves and without returning Chinese food fees.49. What should a tour guide do when a tourist request to have dinner on his own because of the disagreement with other tourists?(1) Explain to them carefully and ask the tour leader to mediate.(2) If the tourist insists on having meal on his own, the tour guide may follow his choice by negotiating with the restaurant server. But warn that the fees paid by himself without returning any other charges.50. What should a tour guide do when a tourist purpose special requirements on food due to religious belief?If the proposed requirements are prescribed in the tourism agreement, the reception agency should make an arrangement earlier. The local guide should check the execution of plans and fulfill the promise. If the requirements are proposed after the arrival of tour group, the tour guide may judge the case as appropriate. In general, the local guide could contact restaurant so as to meet these requirements if possible. If there are really existing difficulties, the local guide may help tourists resolve these themselves.51. What should a tour guide do when a tourist asks to leave the group in advance just because his requests cannot be satisfied?(1) The tour guide should persuade the tourist to continue the trip with tour group. If the reception agency really hasresponsibility for this, they have to make up for it;(2) If the tourist asks for unreasonable requirements, the tour guide should explain carefully. If it doesn’t succeed, the tou r guide may satisfy these requirements but notify them that the comprehensive service fees will not be returned;(3) No matter why the tourist wants to leave China in advance, the tour guide should, under the instruction, assist the tourist in reordering flight, seats, separating visa documents and so on with all the charges paid by the tourist.52. What should a tour guide do when a British tourist claims to withdraw from the tour group because of the urgent affairs at home?(1) These requirements can be satisfied through negotiation with the travel agency;(2) Assist the guest in applying relevant documents such as separating visa, reordering flight and seat. The fees covered by tourist himself;(3) The travel service fees should be returned partially or not according to the agreements.53. When some tourists from your Korea tour group request to watch “Snow Wolf Lake” in Liaoning Theate r instead of the original schedule—watching Northeast Errenzhuan at grand stage, what would you do?(1) If time permits, the travel agency can give an exchange;(2) If the tickets have been ordered with no exchanges, the tour guide should carefully explain to them for their understanding. If these tourists still insist on watching “Snow wolf lake”, the tour guide can help them buy tickets with charges paid by themselves；(3) Tell the drivers to try to make a convenience for thesetourists watching other pla ys if it’s on the same way.If it’s on a different way, the tour guide should arrange cars for them with charges paid by themselves；54. What should a tour guide do when the tourists ask to help them transfer some goods?(1) The tour guide should ensure what kind of goods that they want to transfer. If it belongs to taxable goods, the tourists should be promoted to pay the tax. If they are just valuables, the tour guide would refuse to do. When the tour guide has to accept the requirements, he will let the tourists write out a signed proxy that indicates the name and quantity and leave a mailing address;(2) The recipient has to give a receipt signed and sealed after receiving the goods;(3) The tour guide will hand the receipt and proxy together to travel agency for safe keeping;(4) If the goods transferred include food, the tour guide should refuse to them.55. What are the occasions that a tour guide need to discourage the tourists from free activity?(1) In order to the travel plan works smoothly, the tour guide should persuade them to go along with the tour group;(2) When the local public security is not very good, the tour guides should prevent the tourist from going out, much less go out individually;(3) As touring on the river or lakes, the tourist may purpose to swim ina swimming-forbidden area, at this time, the tour guide will neither agreetheir requirements nor accompany them to swim regardless of the benefits of tour group;(4) The tour guide should decline to the tourists when they are asking to visit some area still not opened to public;56. What should a tour guide do if the tourist gets a common disease?(1) The tour guide will persuade him to see doctor as soon as possible and take care of himself. If necessary, he will accompany the patient together to see doctor;(2) Take care of his condition. If the guest stays in hotel, the tour guide should go to see him and arrange for meals;(3) Do not buy the medicine or use drugs for the patient;(4) Tell the tourist that the charges for seeing doctor are paid by themselves.57. What should a tour guide do if the tourist gets a serious disease?(1) Take decisive action to send the patient to hospital accompanied by relatives or tour leader and inform travel agency that they need help. The local guide goes on guiding the group quickly;(2) In the process of rescue, the leader or the patient's relatives should be present. If the relatives don’t arrive, all arrangements should be follow the opinions of the embassies in China. T our guide may go to the hospital to visit from time to from;(3) When the patient turns the corner but still need to be in hospital, the tour guide should help him settle the separating visa, postpone visa, transportation bills and documents about leaving hospital or returning homeland;(4) As for the written material such as diagnosis, rescue report and treatment, the tour guide should copy the file for record in travel agency;(5) The fees on being in hospital and treatment as well as charges of staying in China for the relatives are all paid by themselves. The comprehensive service fees that not provided should be returned to the tourist by rules;58. What should a local guide do when a foreign tourist dies in the wash room?(1) Ring 120 immediately to conduct the emergency rescue;(2) Ring 110 immediately and keep the scene untouched;(3) Inform the travel agency that they should report to the departments for foreign affairs, public security office and the embassy in China, asking the personnel in charge come to the scene;(4) T he tour guide should stabilize the tourists’ emotion and continue his reception job;(5) As for anatomy or cremation, it must be done with the signature of the relatives or consular officials, or the tour leader;(6) Make a list of remain belongings to the victim;(7) Only if it is quarantined by epidemic organization and sent exit permit, the body cremated and coffin can be transported home;(8) The written transcript and rescue report of the whole process as well as exit permit of coffin transportation, signed by the physician and relating departments, should be kept by tour leader or travel agency who are in charge of sending to the deceased relatives.(9) Write out the accident report for record.59. In order to enrich the cultural life at night, the local guide decides to take the tour group to Tiger beach park and visit the lantern show,but four tourists would like to stay at hotel and make afortune by playing mahjong, as for this, what should a tour guide do？The tour guide should carefully explain to them that playing mahjong is illegal in China and persuade them to visit the lantern show and abandon gamble activities.60. What should a tour guide do when the tour leader or tourists purpose some requests inconsistent with the original itinerary and involved with the reception principles as well?The local guide may refuse to them. If there are specific reasons purposed by tour leader, the local guide need to ask to reception agency for instructions.。
英语导游讲解技能实训手册
“C”, the sixth letter stands for “creating” which show that the tour guide should create an amiable and harmonious environment for tourists.
“游”，游走四方。导游服务是实践性很强的工作。“纸上得来终觉浅”，导游人员应以一定的理论知识为基础，多进行实践锻炼，实际带团时灵活运用理论知识，积累技能经验。同时，在带团游览中扩大知识视野，丰富历史文化积累。
1.2服务定位service-oriented
“服务”的英文单词SERVICE每个字母可以释义为：
I-Inviting有魅力的。在必要的共性因素上融合个性因素，创造标准化基础之上的充满魅力的服务。
“I”, the fifth letter shows “inviting” which means that tourists will want to return after he or she leaves the city or the country.
S-Smile微笑。微笑服务是导游心理服务要领之一。微笑能使游客感到亲切，促进与游客的交流。
“S”, the first letter stands for “smile”, meaning that the tour guide should provide smiling service. In other words, the tour guide is supposed to smile while rendering service to tourists.
英语导游现场考试基础
– 主辅分明，主要的一般内容较多、层次较多 – 重要的一般慢速解说
• 有细节有丰采
• 讲解中的信息准确度取决于意义
– 东方明珠高度不应说成400多米； – 上海人口则可说是2400多万
• 信息的存废也取决于意义
– 列举式的信息 – 同义反复的信息，如建筑高度数字与层数 – 展览馆的展厅面积vs建筑的占地面积
made these advanced areas more advanced than before, and these backward areas more backward than the advanced areas.
• The rapid economic development in our country has
• 英汉互译
– 英译汉 – 汉译英
• 业务问答
– 导游服务规范《导游业务》 – 导游服务应变《导游业务》
口试案例
• 景区概况
– 豫园景区
• 景点讲解
– 内园
• 跨景区问答
– 玉佛寺布局
• 英译汉 • 汉译英 • 业务规范
– 小王是一个新导游，旅行社安排他负责一个英国旅游团的地陪工 作，请问小王该做些什么准备？
二、讲解部分题目组合
• 概况讲解：上海概况或其他五处景区概况 • 景点讲解：五处景区中景点1 • 知识问答：前面未涉及的专题的知识
2.1 讲解总要求--四要素
• 礼仪得体
– 身份正确；着装得体；举止自然；真诚自信 – 禁忌：形容猥琐，态度冷漠，言行夸张
• 语言得体
– 语音正确；节奏自然；语句连贯；语法规范 – 禁忌：发音错误，语句错乱
英语导游·口试基础
口试概说
导游专业英语词汇（一）
导游专业英语词汇（一）导游专业英语词汇大全1. 国内航线 domestic flight2 . 海关手续 customs formalities3 . 手提行李 hand luggage4 . 航班号 flight number5 . 免税商店 duty-free shop6 . 旅客联 passenger coupon7 . 行李认领牌 baggage claim card8 . 入境签证 entry visa9 . 软卧 soft berth10. 旅客通道 passenger route11. 自然保护区 natural reserve12 . 水上公园 water park13 . 风景点 scenic spots14 . 民俗风情 folk custom15 . 人造奇迹 man-made wonders16 . 国际杂技节 International Acrobatic Festival17 . 名胜古迹 places of historic interests18 . 黄鹤楼 Yellow Crane T ower19 . 鱼米之乡 the land of rice and fish20 . 建筑技术 construction technology21 . 办手续 go through the formalities22. 合单结账 one bill for all23. 储存贵重物品store the valubles24. 外币兑换 foreign currency exchange25. 精选路线selected itinerary26. 附加旅游项目add-ons27. 自由活时time for personal arrangements28. 特别服务要special service requirement29. 组团人数group size30. 民俗旅游folk custom tour31. 行业考察旅游 trade observation tour32. 路线图itinerary map33. 旅游者过夜数guest night34. 延长逗留extension of stay35. 水族馆aquarium36. 传统文化traditional culture37. 自然美景natural beauty38. 商业区commercial district39. 工业园industrial zone40. 高新技术开发区Hi-tech Development Zone41. 高速公路expressway42. 立交桥flyover43. 地铁underground44. 儿童乐园children’s playground45. 朝圣的游客pilgrim46. 登上探险旅行 mountaineering and adventure tour47. 发源地cradleland48. 悬崖峭壁sheer cliffs and steep mountains49. 道教圣地 the Taoist Holy Place50. 温泉 hot spring51. 自然景观 natural wonders52. 常青树 evergreen trees53. 日出sunries54. 海拔above sea level55. 免费行李限额 free baggage allowance56. 超重费 excess baggage charge57. 登机口 boarding gate58. 海关官员customs officer59 返程票return ticket60. customs luggage declaration form 海关行李申报单61. unaccompanied baggage 非随身载运行李62. luggage chek-in counter 行李过磅处63. parking area 停车场64. transfer passenger 转机旅客65. airport inquiries 机场问讯处66. tour leader 旅游团领队67. time difference 时差68. non-smoking room 禁烟室69. reception program 接待计划70. type of accommodation desired 要求住宿的类型71. cash in advance 预付现金72. cash payment on departure 离店现付73. automated bill 自动开账单74. ambulatory room 残疾人专用房75. hold mail 留交邮件76. registration form of temporary residence 临时住宿登记表77. change slip 客人住房变动单78. assistant manager 经理助理79. basement car park 地下停车场80. foreign escorted tour 国外派导游的旅游团81. final itinerary 最终旅行路线82. full appointment 全项委托83. best-selling China-tours 最畅销的中国旅游路线84. entertainments and diversions 娱乐或变换节目85. on-shore visit 上岸参观86. estimated time of arrival 预计抵达时间87. travel arrangements 旅行安排88. mini destination area 中途小目的地89. sightseeing tour 观光旅行90. group visa 集体签证91. departure lounge 出境旅客休息室92. board the plane 上机93. take off 起飞94. exit visa 出境签证95. luggage rack 行李架96. platform ticket 站台票97. express extra ticket 特快票98. mother-and-child room 母婴候车室99. identity card 身份证。
导游证考试英文资料Spot Training for English Tour Guide
• 这具女尸头发大多没有脱落， 部分关节可 以活动， 软组织还存有弹性。
• When it was found , this female corpse was kept very well. Most of hairs were kept at their original seats, part of the joints were movable and soft tissues were still elastic.
A true soldier, what he should do, is to die fighting on the battle field for his country or go back home. Brave enough to face himself and perseverance when defeat; or humility or gentleness , he has a pure heart of a newborn baby.
• the 4 types of the language of a tour guide: • Oral language; facial expressions; gesture language; uniform language.
景点讲解提问的参考题。
– To talk about the leading feature of Wulingyuan scenic spots.
• The most characteristic landform feature is the quartzes sandstone peak forest and vallyes . 3000 odd peaks and 800 limpid waters make Zhangjiajie as beautiful as Chinese paintings.
英语导游实务教程1
Translation Practice
1. Nothing is more delightful than to meet friends from afar.
•有朋自远方来 •第一批历史文 ，不亦乐乎？ 化名城
2. The first group of famous historical and cultural cities.
3. Well-known tourist sites
4. Beijing Roasted Ducks
•北京烤鸭 •名胜古迹
Practical Writing for Tourism
Contents
Correspondence of Travel Agencies
Dear Sirs, Dear Sirs,
How to deliver a welcome speech?
And don’t forget to wish them have a good time!
1
st express
2
nd introduce
3
rd express
4
th give
your warmhearted
welcome.
yourself and the travel agency.
transfers and sightseeing
We look forward to receiving your confirmation
at your earliest convenience.
for the group
Yours Sincerely, XX
Thankc /Moral Attitude Specialty All-round knowledge Kind-heartedness Humor
自考旅游英语复习资料travelEnglish
A boom resort兴旺发展的旅游胜地A buoyant level of tourism蓬勃发展的旅游业A form of modern consumer behavior现代消费行为的一种形式A lay-over短暂停留A leakage流失资金A minor fiscal muisance一项小小的财政事务A net deficit净逆差A strange international tourism sector实力强大的国际旅游服务部门A study tour考察旅游Accommodation and support facilities住宿和其他辅助设施Accounting department财务部Accreditation services审定工作Advertising agency广告公司Air fares航空票价Air France法国航空公司Air taxi出租飞机服务All and sundry全部,所有的人All walks of life各阶层All-inclusive package tours价格全包旅游An accelerator concept加速器原则An invisible payment on Britain’s balance英国账目上的无形支出Annual receipts年收入Arts and craft工艺美术As far as the demand for travel services is concerned就旅游服务的需求而言ASEAN countries东南亚国家联盟August Bank Holiday八月银行假日August bodies权威机构Back office system后台办公系统Baggage checks行李票Balance of payments with the outside world对外收支平衡Balance of payments收支平衡Basic point-to point air fares两地间基本航空运作Be tailored to each executive’s needs根据每个商务Bermuda百慕大群岛Boeing757波音757British Airways英国航空公司Burgeoning tourism industry刚刚萌芽的旅游工业Business travel agent专门经办商务旅游的代理商Business traveler商务旅游者cable cars缆车Capital investment资本投资Car hire小汽车出租Carry capacity运载能力Charter aircraft包机Charter flights包机航班Chief engineer总工程师Come into service开始投入使用Commissions佣金Commuter airlines地方短距离运输航空公司Computer graphic package计算机图形包Conditions旅游中条件或服务项目Congloments联合大企业Contracting countries签约国Controller or chief accountant财务部总审计师或总会计师Convention hotels会议饭店Cottage industries家庭手工业Cross-border travel横穿边境的旅行CRS)Computer reservations system计算机预定系统Cruise ships巡游船CTC )Certified travel counselors持有证书的旅游顾问Culinary arts烹调艺术Cultural visit文化旅游Customized services按要求提供的服务项目Dealers in dreams销售梦幻Densely crowed cities人口稠密的地方Design studio设计室Diagonal intergration斜向联合Direction of sales销售部总监Domestic tourism国内旅游Dorminant paradig,主要形式Dwell on 详述Ecosysytems生态系统Education visits教育旅游，休学旅游Empty nesters没有孩子拖累的家庭（空巢效应）En route在途中End objective最终目标Engineer department工程部Enhancing human capital through training and education通过教育与培训来增强人力资本的势力Enjoy more preferential government policies享受政府更多的优惠政策Enter into the very fabric of life走入真正的生活当中去Entrepreneurial skills and ingenuity企业经营技巧与创新Ethnic minority groups少数民族European Community欧洲共同体Excluded by direct reference明确指出不包括Executive aircraft公务飞机Executive housekeeper客房部主管Exhaust fumes废气Exotic and unusual holidays猎奇旅游Expert Statistical Group专家统计小组Extras各种额外费用Flag-carrier以国家航运为主业的国家航空公司Food and beverage department餐饮部Food and beverage manager餐饮部经理Frequent flyer programmes飞行常客奖励计划Front office system前台办公系统Frontier formalities边境手续Games room游艺室Gard currency硬通货Gard-wired硬接线General manager总经理Generating areas旅游产生地Given no commensurate decline in living standards在不考虑生活水准大幅下降的情况下GNP)Gross national product国民生产总值High-spend visitors高消费游客Hold for old and new tourism用于旧旅游和新旅游Holiday Inn假日旅游公司Hotel chains饭店联号Impulse purchasing 冲动购买In the event of customer complaints如果顾客提出投诉In the form of holographs一全息照片的形式Inbound tourism入境旅游Income multiplie收入乘数Independent inclusive tour个体包价旅游Indulge in尽情享受Industry code of conduct行业行为规范In-flight magazines机上杂志In-house compute公司内部使用的计算机Instant culture文化快餐Insurance coverage保险范围Internal tourism境内旅游International tourism国际旅游Inter-office computer linkups办公室间的计算机连用Into its initial stage in the development cycle进入发展周期的初始阶段Invisible receipt无形收入Invisibles无形商品Itineraries旅游活动日程，旅游路线ITX)Inclusive Tour Excursion游览包价旅游Jet airliner喷气式飞机Jurisdictions管辖区Kurtaxe 疗养税Labor-intensive industry劳动密集型产业Lay analyst非专业分析家Leisure time余暇Lesser developed countries较不发达国家Load factors飞机载客率，机座占有率Local color地方色彩Long-haul and short-haul长途和短途Long-haul domestic travel国内长距离旅游Make a profit 获得利润Make ends meet使收支相抵，量入为出Management know-how管理方面的实际技巧，经验Market oriented reforms以市场为导的改革Market segmentation市场细分Marketing tool市场营销工具Mass tourism大众旅游Monorails operated by magnetism靠磁力运行的单轨铁路More green更有环境保护意识Multi-stopover independent tours旅游中多次停留的散客National income国民收入National tourism国家级旅游Nature preserves/reserves自然保护区Need deficiencies需求不足Net discretionary incomes可以随意支配的收入Non-commodity currency非商品货币Non-profit overseas offices非营利性海外机构OECD)the organization for Economic cooperation and development经济合作与发展联盟On a case by case basis依据具体情况处理的原则Organizational chart饭店组织结构图Outbound tourism出境旅游Overseas Chinese海外华人Package tour包价旅游Paid holiday带薪假日Pay a premium交学费Peripheral environment周边环境Personnel department人事部Personnel director人事部主任Pleasure craft游乐船Police registration出境证明Potential travelers潜在的旅游者Preferential policies优惠政策Price inelastic无价格弹性Profit-making corporation盈利公司Publicity material 宣传品Purchasing agent采购员Purchasing power购买力pylons架线塔Quick access to information信息途径快捷Rare flora and fauna珍稀植物和动物Rates of inflation通货膨胀Recreation vehicles娱乐，行宿两用车Refusal to grant exit permits拒绝发放出境证明Relieving the pressure on other rural areas减轻时其他乡村地带的压力Repeat business回头客带来的生意Resident manger驻店经理，客房部经理Retail agencies 零售旅行社Return on sales销售回报Rooms department客房部Round trip往返旅行Round-the-world trip环球旅行Sales department销售部Sales/distribution outlets销售网点Sand dunes沙丘Scale economies规模经济Scheduled liner定期客轮Scheduled or charter services不定期客运或包机服务Scope economies范围经济Severe environmental degradation from heavy usage由于使用频繁而造成的严重的环境恶化Ski pistes滑雪道skyscraper hotel syndrome摩天宾馆综合症society environmental needs社会环境需求source of revenue收入来源specialist operators专营某种旅游的经营商specialized tourism专项旅游stand-by fares候补票价subsidized exchange rates特别补贴兑换率Sunbathing日光浴tailor-made services特别服务项目target markets目标方面target sales目标销售额tax receipts税收收入terra cotta warriors and horses兵马俑tertiary industry第三产业the “Grand Tour”大旅游the aircraft is placed at the desposal of the operator飞机提供旅游自由支配the balance of payments on the tourism account旅游账目的收支平衡the budge market廉价市场the Caribbean Community加勒比共同体the deep-seated traditions根深蒂固的传统the done thing 合乎俗礼的事the drawing power吸引力the East Caribbean Common Market加勒比海共同市场the ecological balance生态平衡the Eurasian Continent欧亚大陆the Far East远东the foreign exchange receipts外汇收入the idea of prepotency优先原理The International Conference on Travel and Tourism Statistics联合国统计委员会the International Monetary Fund国际货币基金组织the jargon of marketing营销学的术语the League of Nations国际联盟the less developed interior of the country国内较不发达的内陆地区the life cycle of the family家庭生命周期the local share of the market当地市场份额the luxury market豪华市场the midscale market中级市场the mode of travel旅行方式The National Travel Survey国民旅游调查the supply and demand equilibrium供求平衡关系the support services辅助服务the United Nations Conference on Trade and Development联合国贸易与发展The US Travel Data Center 美国旅游资料中心TIM)Tourism Income Multiplier旅游收入增值to give full exposures to China’s tourism resources以充分展现中国的旅游to have family reunions举家团聚to package their own tours组合自己的报价旅游tour basing fares航空包价旅游票价tour brochure旅游宣传册tourism boom旅游业的繁荣Tourist interests旅游者权益Tourist operators旅游经营商Transit travelers过境旅游者Travel for travel’s sake为旅游而旅游Travel principals旅游经营商Travel retailers旅游零售商/代理商Trunk route airlines干线航空公司Umbrella brochure伞式宣传册Unit costs单位成本United Nations General Assembly联合国大会VAT)Value added tax增值税Vertical integration垂直合并Visual pollution视觉污染Wind erosion风蚀Word of mouth recommendation口头宣传Word of mouth 口碑World cultural heritage世界文化遗产Low countries低地国家vertical and horizontal integration垂直合并和水平式结合airline oligopolies 航线的寡头垄断the International Air Transport Association国际航空运输协会air carriers航空公司waybills运货单accreditation services审定工作ICAO)the International Civil Aviation Organization国际民航组织PATA)The Pacific Asia Travel Association太平洋亚洲旅行协会（太亚旅协）disposable income 可自由支配的收入non-residential travel 非居住地旅游natural reserve 自然保护区Sustainable development 可持续发展Discretionary time 可自由支配的时间Ethnic tour 民俗风情游Contrived attractions 人文旅游景点Invisible products 无形产品Cultural heritage 文化遗产Package tour 包价旅游Landscape poetry 山水诗Maritime commerce 海上贸易Outbound tourists 出境旅游者Complete harmony of man and nature天人合Foreign exchange income 外汇收入Nation of tourists 旅游容源国Temper one's wills 磨炼意志Offering sacrifices to Heaven and Earth 封禅Terracotta soldiers and horses 兵马俑A carefree journey 逍遥游Encyclopedic knowledge 渊博的知识（万事通）Cultural accomplishment 文化素养To be chest out and stomach in 挺胸收腹A land of protocol 礼仪之邦Customers foremost ,service best 宾客第一服务至上Eye contact 眼神交流Psychological qualities 心里素质Repeated customers 回头客Courtesy and etiquettes 礼貌礼仪Personal hygiene 个人卫生The Marble Archway 牌坊Spring at Su Causeway 苏堤春晓Three Pools Mirroring the Moon 三潭映月Peak Flown From Afar 飞来峰The Big Wild Goose Pagoda 大雁塔The Hall of Supreme Harmony 太和殿The Hall of Praying for Good Harvest 祈年殿Listening to Orioles Singing in the Willows柳浪闻莺The Terra Cotta Warriors and Horses of Qin Shi Huang 秦始皇兵马俑The Forest of Stone Tablets 西安碑林Buddhist Paradise 极乐世界To do service 做礼拜The Theory of Five Elements 五行学说Book of Changes 易经Do not to do others what you do not want done to yourself 己所不欲勿施于人The art of Buddhist figures 佛像艺术The Temple of Three Pures 三清宫The Temple of Town God 城隍庙Make a pilgrimage to Mecca 朝觐麦加Easter 复活节Sutra Library 藏经阁Old Homes in the southern Anhui 皖南古居The Palace of Earthly Tranquility 坤宁宫Glazed tiles 琉璃瓦Circular stone terrace 圆形汉白玉台基Timber structure 木结构Place of excellent geomantic quality 风水宝地The symmetrical plain layout 对称平面布局Stone animals and human statues 石像生The Main Buddha Hall 大雄宝殿Art of gardening 造园艺术Monastery gardens 寺庙园林Come back to nature 回归自然View borrowing 借景The Mountain-in-View Tower 见山楼The zigzag bridge 曲桥View hindering 障景The Bonsai Garden 盆景园Inscribed tablets 匾额楹联Water-side pavilions 水榭Vermicelli with Spicy Minced Pork 蚂蚁上树Traditional medicine and food share a common origin 衣食同源Savory and Crisp Duck 香酥鸡Clear Stewed Meatballs in Yangzhou清炖扬州狮头Stewed mixed vegetables 罗汉斋Chicken cubes with chili peppers 辣子鸡丁Vegetarian "chicken " 素鸡Table manners 餐桌礼仪Eight treasure porridge 八宝粥Melon carving arts 瓜雕艺术Bodiless lacquer ware 脱胎漆器Elegant modelling and lustrous color造型大方.色泽光润Hand-stitching work 挑花An embroidery bamboo scroll 刺绣竹卷轴画Glazing techniques 上釉技术Neolithic relics 新石器时代遗址Yixing Zisha (Purple Clay )ware 宜兴紫沙陶Veined porcelain 纹片瓷The double-sided embroidery 双面绣Chrysanthemum stone carving 菊花石雕The Autumnal Equinox 秋分Height Ascending Festival 登高节Nature walks in spring 踏青Dragon Boat Racing 龙舟赛Stamping on the Flower Hill Festival踩花山节Grain in ear 芒种Set off firecrackers 放鞭炮Cultural connotations 文化内涵Walk on stilts 踩高跷Enjoying the flourishing chrysanthemum 赏菊Intercultural communication 跨文化交际Interaction function 交互功能Verbal greetings 言语问候Intonation patterns 语调模式High context culture 高文化语境Language barriers 语言障碍Cultural difference factors 文化差异因素Drop one's voice to a low pitch 降低声调Culture shock 文化休克Behavior patterns 行为方式Look somebody in the eye 正视M-time and P-time 单一性时间观与多样性时间观Eye movement 眼部动作Touching behavior 触摸行为Culture acquisition 文化习得To kill time 消磨时间Nonverbal behaviors 非言语行为sit cross -legged翘二郎腿To save face 顾全面子Space orientation 空间取向Rule of protocol 礼仪规范Exchange pleasantries 寒暄Ethnic heritage 民族传统Put a burden on 增加负担A floral arrangement 饰有花卉图案的安排表Etiquettes and taboos 礼仪与禁忌Good quality wine 优质葡萄酒Lightly kissing on the cheeks 轻吻脸颊a token of affection 慈爱表现The extended family 大家庭。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
• 酒逢知己千杯少。
• Even a thousand cups of wine with an intimate friend are little.
• 先天下之忧而忧，后天下之乐而乐
• A leader should plan and worry ahead of people, and enjoy the fruits after the people.
• 5) Which tourists are unnecessary to pay the airport construction fee?
• All the out-bound tourists excluding : – the international passengers who are mid-way transferring guests in some country, they don’t come out of the security check hall. – The children under 12 years old with the half price tickets. – flights.
• Huxiang School of learning and a Confucian School of Idealist Philosophy of the Song.----A Confucian school of idealist philosophy of the Song and MIng dynasty. • Yuelu Academy was designated as the provincial institution of higher education.
景点讲解提问的参考题。
– To talk about the leading feature of Wulingyuan scenic spots.
• The most characteristic landform feature is the quartzes sandstone peak forest and vallyes . 3000 odd peaks and 800 limpid waters make Zhangjiajie as beautiful as Chinese paintings.
• the 4 types of the language of a tour guide: • Oral language; facial expressions; gesture language; uniform language.
The World’s Four Ancient Civilized Nations • • • • Ancient Egypt Ancient Babylon Ancient India Ancient China
The Four Books
• • • • The Great Learning Doctrine of the Mean The Analects of Confucius The Mencius
• 墓中出土文物包括帛书， 帛画， 竹简， 漆 器， 丝质品， 木俑， 陶器， 农畜产品， 中草药等。
• The cultural relics unearthed from the tombs, including books copied on silk, painting on silk, bamboo slip, lacquer ware, embroidery and silk fabrics, figures of wood and pottery, agricultural and livestock products, and traditional medicine herbs.
To list 3 Great towers in the south of Yangtze River • The Yellow Crane Tower in Wuhan, Hubei • Yueyang Tower in Yueyang city, Hunan • Prince Teng Pavilion in Nanchang, Jiangxi
• 中国国际旅行社，张家界分社。
• China International Travel Service, Zhangjiajie Branch
• 菊花石、葛根、腊肉、土家刺绣等
Chrysanthemum Stone The root of the Kudzu vine Tujia Bacon (cured) meat Tujia Embroidery Miaojia Silver Decorations Local guide/ national guide/ tour leader Passport group/personal visa
• 5) In Mawangdui han tombs, Why has the female corpse been kept so well till now? • Under the condition of deeply buried, well—sealed up, constant temperature, constant humidity, short of oxygen, no bacteria.
• There are three Han tombs in Mawangdui Han tombs. Tomb No. 2 was Licang , chancellor to the prince of Changsha . His wife was in No. 1 and his son was in No.3.
• “xue da xing tian”means the goal of study—regain nature. • Genuine Confucius doctrine • Loyalty,Filial,Piety,honest and Integrity.
• 马王堆有三座汉墓， 二号墓是长沙相侯利 沧，一号墓是利仓之妻， 三号墓是利仓之 子。
• 这具女尸头发大多没有脱落， 部分关节可 以活动， 软组织还存有弹性。
• When it was found , this female corpse was kept very well. Most of hairs were kept at their original seats, part of the joints were movable and soft tissues were still elastic.
• When seeing off the out-bound tourists, when can the local guide leave the airport?
• The local guide can’t leave the airport until the out-bound tourists enter into the waiting room of the checking area.
• The differences of the individual tour and group package tour: • The itinerary and arrangement of the trip; the means of paying; quotation; freedom limit; the number of the tourists.
• The mid-way transferring passengers by domestic flights, the interval time of the stopover is within 8 hours.
• The passengers with the diplomatic passports by the international flights including by Hongkong or Macao
A true soldier, what he should do, is to die fighting on the battle field for his country or go back home. Brave enough to face himself and perseverance when defeat; or humility or gentleness , he has a pure heart of a newborn baby.
• 3) To list 10 places of interests in China. • Beijing, suzhou, guilin, hangzhou, Anhui, Xi’an, Changjiang, Taiwan, Chengde. •
• 4) What is Xiang Embroidery taken as the basic picture? • Chinese Painting. •
导游规范提问参考题
When should the OK ticket confirm the flight seats?
• 48 hours before the planned time.
What preparatory jobs should a local guide do at the exit station? • Confirm the tickets; to help the needy guests to wrap the luggage; weigh the luggage; remind the guests of keeping the passports, shopping receipts( especially the cultural relics and valuable medicine herbs), exchange memo; to help the guests to pay off all the bills; to get to the airport ahead of 2 hours.