taking orders
taking orders
Chapter 1 Taking orders情境1等朋友来了再点餐对话A: “This table，please.’’A:请您就坐。
B：“All right.’’B：好的。
A：“Are you on yourself or expecting some companies？”A:您自己一个人还是等朋友？B: “I’m with my friend .He’s supposed to come in 15 minutes.”B：我等朋友，他应该15分钟内就到了。
A：“I see.Would you like to order now or later？”A:明白了。
您是现在点菜还是过会儿？B: “Probably later.’’B：可能过会儿吧。
A: “ok.Should I bring you the menu first?”A：好的。
我需要先拿菜单给您看看吗？B: “Yes,please.”B：是的，麻烦了。
注释*.what would you like 和what do you like的区别would like 是固定搭配，表示= 想要①what would you like——是问你需要点什么，多用于指“你想吃/喝什么？”。
回答用“I’d like..."或直接说出想要的东西。
比如，A: “What would you like？”您想要点什么？B: “I’d like a cup of coffee.”我想要1杯咖啡。
② What do you like...——是问你喜欢什么。
回答用"I like..."通常在名词后都要加上“-s",如：I like pies.Key sentences重点句子1 Are you on yourself or expecting some companies？您自己一个人还是等朋友？（1）Are you all by yourself？您一个人吗？（2）Are you alone？您一位吗？（3）Just for you or someone else as well？给您一个人还是其他人也要？2.现在点菜吗？--------Would you like to order now or later？您是现在点菜还是过会儿点？（1）Shall I order for you now?现在能为你点餐吗？现在能为您点餐吗？（2）Would you prefer to order dessert now or after the main course？您想现在点甜点还是上完主菜后点？（3）Should I p lace the order now？现在下单吗？3.看看菜单吗？———Should I bring you the menu first？我需要先拿菜单给您看看吗？（1）Do you want to have a look at the menu first？您想先看看菜单吗？（2）How about looking at the menu first？先看看菜单怎么样？（3）Why don’t you check the menu first before making any decision？你们做决定之前为什么不看看菜单呢？情境2现在开始点菜吗？对话A : “Have you had enough time to look through the menus？”您看完菜单了吗？B: “I’m not sure if we’re all ready yet.”我还不确定大家是否都看好了。
西餐厅服务英语教学ppt
主餐刀 主餐勺 主餐叉
Dinner knife Dinner spoon Dinner fork
Introduce Tableware 餐具介绍
咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Tea spoon Fruit fork Butter knife Salad knife Steak knife
Butter Ginger Soy sauce Condiment 调味品 黄油 生姜 酱油
主菜 饮品 甜点 自助餐 咖啡/茶
Main dish Drinking Dessert Buffet Coffee/tea
单击此处添加大标题内容
Departments in our hotel 酒店部门
Western Restaurant Basic English 西餐厅基础英语
单击此处添加大标题内容
Departments in our hotel 酒店部门
Recreation Department 康乐部 Engineering Department 工程部 Security Department 保安部 Communications Department 公关部 Front Office Department 前厅部 Housekeeping Department 管家部 Purchasing Department 采购部
Back
Apology –Substitutions 道歉-句子
Back
Farewell –Substitutions 告别-句子
演讲完毕，感谢观看
Thanks 致谢
汇报人姓名
Understanding 理解 Valuable advice 宝贵意见 Appreciate 感激 Support 支持 Assist 协助 No problem 没问题 It is the least I can do 小事一桩 Don’t mention it 不客气
咖啡厅常用英语词汇
咖啡厅常用词汇Useful Words of Coffee ShopⅠ服务程序Service procedure1.问候 Greeting2.入座 Seating the Guests3.递菜单Showing the menu4.点菜 Taking orders5.出品Offering food & beverage6.席间服务 Service during themeal7.结帐Checking bills,check 8.送客Saying thanks &good-bye II菜单 Menu1.餐牌本menu2 .cake 1)草莓Strawberry 2)巧克力chocolate 3) 黑森林Black forest4) 芝土 cheese 5) 车厘子cherry 6)蛋挞/果挞egg tart/ fruit tart7)花生peanut 8)粟子chestnut 9)胡萝卜/ 甘笋carrot10)巧克力毛土 chocolate mousse3.雪糕 ice cream4.制作方式method of cocking1)烟熏smoke 2)炒fry 3)蒸steam 4)煮boil5)炖braise/stew/poach 6)烩stew 7) bake 8)熘saute9)烤roast 10)煎panfry 11)炸deepfry5.配料ingredients1)蒜garlic 2)咸菜pickle 3)香草herb 4)洋葱onion5)柠檬lemon 6)姜ginger 7)油oil 8)榄油olive oil6.沙律汁salad dressing1)恺撒汁Caesar dressing 2)千岛汁Thousand Island dressing3)法汁French dressing 4)油醋汁oil&vinegar dressing5)意大利汁Italian dressing 6)它它Tartar sauce7)蛋黄酱mayonnaise7.调料condiments1)茄酱detchup 2)辣椒仔Tabasco 3)美极油maggi 4)酱油soy sauce5)芝士粉cheese powder 6)醋vinegar 7)辣椒酱chili sauce8)芥辣mustard/wasabi8.扒类steak1)生熟R,MR,MW,WD,VWD2)汁Dressings.seasonings:黑椒Black pepper 蘑菇mushroom 班尼士Bearnaise sauce蒜茸香草牛油Garlic&herb butter 薄荷汁mint sauce3)配料ingredients/side dishes:酸忌廉Sour cream 葱scallion’spring onion烟肉碎diced bacon薯Baked potato 薯条French fries 薯泥mashed potato 饭Rice 意粉spaghetti 时菜seasonal vegetableⅢ酒水牌Drink listⅣ餐厅常用物品名Common Restaurant Articles1.胡椒/盐瓶pepper/salt shaker2.黄油butter3.牙签toothpick4.筷子chopsticds5.餐巾napkin6.纸巾paper napkin7.烟盅ashtray 8.咖啡奶coffee cream 9.糖sugar10.鲜奶fresh milk 11.咖啡/茶offee/tea 12.吸管straw13.搅棒stir stick 14.杯垫coaster 15.咖啡炉coffee warmer16.菜盖cover 17.菜单menu 18.酒水单drink list19.点菜本captain order 20.托盘tray 21.果酱jam22.酸果酱marmalade 23.蜂蜜honey 24.花生酱peanut butter附:水果fruit:橙orange 西瓜watermelon 梨pear 蜜瓜honeydew melon葡萄grape 苹果apple 西柚grapefruit 菠萝pineappleⅤ餐厅用具名Reataurant equipment1.不锈钢stainless stell ware/flatware1)正餐刀dinner knife 2)正餐叉dinner fork 3)牛油刀butter knife4)水果/甜品刀dessert knife 5)甜品勺/饭勺dessert spoon 6)甜品叉dessert ford7)汤勺soup spoon 8)服务勺vice spoon 9)冻茶勺soda spoon10)茶勺teaspoon 11)扒刀steak knife 12)柄铲cakeknife13)冰夹ice tongs 14)服务夹service tongs 15)服务叉service fork16)小咖啡勺demi-spoon 17)长把勺ladle2.瓷皿chinaware1)饭碗rice bowl 2)汤碗soup bowl 3)咖啡杯coffee cup/mug4)咖啡碟saucer 5)甜品碟desscrt plate 6)面包碟bread plate-B/B plate7)奶勺creamer 8)糖盅sugar bowl 9)咖啡壶coffee pot10)茶盅tea pot 11)特浓杯espresso cup 12)花瓶vase13)牙签筒toothpick tuble 14)正餐碟dinner plate15)牛油碟butter plate3.玻璃皿glassware1)水杯water glass 2)果汁杯juice glass 3)高杯high ball4)啤酒杯beer glass 5)洛杯rock 6)酒杯wineglass一、西餐服务英语1、您好！How do you do！2、您好吗？很好，谢谢！您呢？How are you？I＇m fine,Thank you！and you?3、欢迎光临！Welcome to our hotel！4、谢谢，不客气。
(西餐英语)Module Two Unit 3 Taking Orders点餐服务
• 零点餐（A La Carte）则是根据客人的选择提供菜式。
• 客人的选择与最大的灵活度，花费也比较高。
2、菜品组合原则
• 冷热兼顾 • 荤素合理 • 水陆兼备 • 软硬齐全 • 菜点经济 • 菜果相宜
“没有”，而是用另一种方法解释“卖完了” 。 4、如客人三心二意，拿不定主意，要运用语言技巧让客人尽
快下决定。
5、客人未到时，下单时注意叫起，赶时间的客人注意加急， 有特殊要求的客人注明（蒜、猪肉等）
6、海鲜写明做法、斤两，并向顾客确认。 7、台号、桌数写清楚，名字也一并写上。 8、点餐完毕以后应向客人复述一遍。 9、鱼的做法应写明。 10、急推菜品的推销（最大限度减少酒店的损失）
或厨师。（姓氏招呼，试问是否与上次一样，并推荐新品。
要求：富有面子、经济实惠、合乎口味、配套得体 • 面子菜特征：有气势、有典故、流行菜、稀罕菜、原料贵
、服务排场
点菜注意事项（一）
1、根据客人的心理需求尽力向客人介绍时令菜、特色菜、招 牌菜、畅销菜。
2、客人点菜过多或在原料、口味上重复时，及时提醒 。 3、客人已点菜估清时，及时告知并推荐相似菜，不要回答
或I would recommend xx to you. 如： I would recommend Fresh Tuna sashimi to you.
我向您推荐金枪鱼刺身。
介绍厨师推荐菜 XX is our chef’s recommendation.
特价菜 如果客人询问： What’s today’s special? Today’s special is xx, with a discount of 40 percent . 今天的特价菜是xx，有６折优惠．
track orders英文解释
track orders 英文解释1. track orders的含义track orders是由两部分组成的短语，track在这里表示“追踪”或“跟踪”，而orders则表示“订单”或“订购”。
track orders的整体意思就是“追踪订单”。
2. track orders的用途track orders通常用于上线购物或电子商务行业，顾客可以通过该功能实时了解他们的订单状况。
无论订单是通过全球信息站、应用程序还是其他渠道下单，顾客都希望知道订单的定位、交付日期和其他相关信息。
3. track orders的具体操作一般而言，要使用track orders功能，顾客需要登入他们在该全球信息站或应用程序上的账户，并进入订单页面。
在订单页面中，顾客可以找到一个“track orders”或“订单追踪”的按钮或信息，点击后会跳转到一个页面，上面显示了所有相关订单的详细信息。
4. track orders的内容在track orders页面上，顾客可以看到订单的当前状态，包括已付款、已发货、运输中和已送达等。
也会显示预计的送达日期、物流信息以及通联方式。
顾客还可以选择接收关于订单状态更新的通知，这样他们就能实时了解订单的最新进展。
5. track orders的意义track orders对顾客来说非常重要，因为它提供了一个透明、方便的方式来追踪订单。
顾客可以随时查看订单的状态，而不必通过通联方式或邮件来询问商家。
这不仅节省了时间，也增强了顾客对商家的信任感。
6. track orders的好处通过track orders，商家也能提高客户满意度。
及时更新订单状态，提供准确的信息，能够让顾客感到商家对他们的订单非常重视。
对商家而言，track orders也是一种管理订单的有效方式，可以帮助他们及时发现和解决订单出现的问题，提高了订单处理的效率和准确性。
7. track orders未来的发展随着物流技术和信息技术的不断发展，track orders的功能也将不断完善。
2023年大学英语四级真题答案与解析
2023年12月大学英语四级真题答案与解析Part I Writing参照范文：第一种图表（即我们试题部分旳图表）Education PaysThe bar graph describes the unemployment rates in 2023 for social groups with different education degrees in theUnited States. According to the US Bureau of Labor Statistics，the better you are educated，the more likely you are to get employed. For example，there are only about 1.9% and 4% of people with doctoral degree and master s degree respectively who are unemployed，while people with only a high school diploma or less suffer a much higher unemployment rate （14.9% and 10.3% respectively）.These data clearly indicate that education pays in the long run and it is a worthy investment. In this IT age especially，when knowledge of science and technology is power，people need to be well equipped with knowledge and skills in order to be competitive in job hunting and be better paid. A higher degree is definitely an advantage in the first place in the job market.It must be added，however，a high degree alone is not enough. It will not ensure a better employment opportunity. In order to succeed in the career，people must also develop practical skills and techniques as well as good communication，teamwork and social experience.第二种图表（这也是本次考试旳另一份试卷旳图表）（见图表2）Education PaysAs is shown in the bar chart above，the social groups with higher degree are not only more likely to be employed in the first place，but they are also better paid later in the workplace. Those with doctoral and professional degrees enjoy a much higher weekly median earning （$1551 and 1665 respectively）and suffer a much lower unemployment rate （2.5% and 2.4%）. On the other hand，those with less education suffer a considerably higher unemployment rate and have a much lower weekly income. For example，there are a total of 23.5% （9.4%+14.1%）of people unemployed with high school diploma or less，who have only a median weekly income of $545，as compared with the average $797.These data clearly indicate that education pays in the long run and it is a worthy investment. In this IT age especially，when knowledge of science and technology is power，people need to be well equipped with knowledge and skills in order to be competitive in job hunting and be better paid. A higher degree is definitely an advantage in the first place in the job market and a competitive edge for workplace promotions.It must be added，however，a high degree alone is not enough. It will not ensure a better employment opportunity and higher salary. In order to succeed in the career，people must also develop practical skills and techniques as well as good communication，teamwork and social experience.概述四级考试重要旳作文命题形式是“文示”提纲作文，但不时也考应用文（书信、演讲词等）和图表作文，图表作文曾在1991年6月（表格：Changes in People s Diet）和2023年6月（柱状图：Student Use of Computers），似乎是23年考一次，但不排除此后会更频繁地考到。
服务员英语作文带翻译
- Translation: 我们的特色菜是海鲜意大利面。非常推荐。
4. Handling complaints
- English: I apologize for the inconvenience. Let me see what I can do to make it right.
- Translation: 对于造成的不便我道歉。让我看看能做些什么来弥补。
英语是世界上使用最广泛的语言之一，许多游客和商务旅行者都能够流利地讲英语。因此，对于酒店行业的服务人员来说，能够用英语进行交流是一项非常有价值的技能。它不仅可以提升顾客体验，还可以改善机构的整体形象。
Useful phrases for comlish: Welcome to our restaurant. How many are in your party?
- Translation: 欢迎光临我们的餐厅。你们几位？
2. Taking orders
饭店服务员服务流程英语
饭店服务员服务流程英语详解In the fast-paced world of restaurant dining, the role of a waiter or waitress is pivotal in ensuring a smooth and enjoyable customer experience. From greeting patrons to delivering food and beverages, the service provided by restaurant staff is what sets one establishment apart from another. This article aims to provide a detailed understanding of the restaurant waiter's service process, with a focus on the English language, to assist those working in the industry or those interested in enhancing their dining experiences.**1. Greeting Customers**Upon entering the restaurant, customers should be warmly greeted by the waiter or waitress. This greeting should be sincere and personal, making the customers feel welcome.**Example:**"Good evening, welcome to our restaurant. How may I assist you today?"**中文翻译：**“晚上好，欢迎光临我们的餐厅。
蛋糕店收银流程步骤
蛋糕店收银流程步骤英文回答：Cashier process at a cake shop involves several stepsto ensure smooth and efficient transactions. Let me walkyou through the process.1. Greeting the customer: As a cashier, the first stepis to greet the customer with a friendly smile and welcoming attitude. For example, I would say, "Good morning! How can I assist you today?"2. Taking the order: Once the customer approaches the counter, I would ask them what they would like to order.For instance, I would say, "What can I get for you today? Are you looking for a whole cake or individual slices?"3. Assisting with selection: If the customer is unsure about their choice, I would provide recommendations or describe the available options. I might say, "Our mostpopular cakes are the chocolate fudge and red velvet. Both are delicious and moist. Which one would you prefer?"4. Confirming the order: After the customer decides on their selection, I would repeat their order to ensure accuracy. For example, I would say, "Alright, so you'd like a whole chocolate fudge cake. Is that correct?"5. Calculating the bill: Using the cash register or POS system, I would input the order and calculate the total bill. I would include any applicable taxes or discounts. For instance, if the cake costs $20 and there is a 10% discount, I would say, "The total comes to $18 after applying the 10% discount."6. Accepting payment: Once the bill is calculated, I would ask the customer for their preferred payment method.I might say, "How would you like to pay? Cash, credit card, or mobile payment?"7. Processing the payment: Depending on the chosen payment method, I would handle the transaction accordingly.If it's cash, I would count the money and provide the change. If it's a credit card, I would swipe or insert the card and process the payment. I might say, "Your total is $18. Here is your change of $2." or "Please insert your card into the machine."8. Providing a receipt: After the payment is successfully processed, I would print or email a receiptfor the customer. I would say, "Here is your receipt. Thank you for your purchase!"9. Wishing the customer well: As the customer leaves, I would bid them farewell and express gratitude. For example, I might say, "Have a great day! Thank you for choosing our cake shop."中文回答：蛋糕店的收银流程包括几个步骤，以确保交易顺利和高效。
2024北京八中八年级(下)期中英语(教师版)
2024北京八中初二（下）期中英语一、语法选择（共15小题；每小题1分，满分15分）阅读下面短文，按照句子结构的语法性和上下文连贯的要求，从1~15 各题所给的A、B、C和D项中选出最佳选项并在答题卡上将该项涂黑。
It was a clear day in 1997. Lottie Williams was walking through a park in the US with her friends ___1___ suddenly, something tapped on the shoulder. It was about as ___2___ as an empty soda can. Later scientists told her it was a piece of a Della II rocket that had been used to launch ___3___ satellite.Many countries around the world have sent satellites into space. We need satellites ___4___ and receive TV and radio signals, and for many ___5___ things. But when they become old or they may ___6___ down or we don’t need them any more, we just leave them there. They become space junk.Scientists think that there are about sixteen ___7___ objects larger than 10 centimeters wide flying around the Earth, and tens of millions of smaller objects, too. ___8___ travel at around 7 kilometers a second. That’s fast! And it’s their s peed that makes these pieces of space junk ___9___ dangerous. If one small piece of space junk ___10___ something at a high speed, it ___11___ do a lot of damage. Luckily, there haven’t been many collisions (碰撞). But in 2009, an old Russian satellite hit and destroyed an American satellite---and that created 2,000 new pieces of space junk!Pieces of space junk re-enter the Earth’s atmosphere (大气层) every day, ___12___ Lottie Williams is the only person ___13___ has been hit. The piece that hit her was light, and the air in the atmosphere had slowed it down. Most space junk burns up and doesn’t reach the Earth’s surface. However, ___14___ a day of 2011, a metal ball 35 centimeters wide fell to the Earth in Namibia, Africa. It made a hole in the ground 30 centimeters deep and over 3 meters wide. Lottie was lucky because she ___15___ by that!1. A. although B. when C. after D. before2. A. heavier B. heavily C. heavy D. heaviest3. A. a B. an C. the D. /4. A. send B. sending C. to send D. sent5. A. other B. others C. another D. the other6. A. breaks B. broke C. broken D. break7. A. thousands B. thousands of C. thousand D. thousand of8. A. This B. They C. It D. Them9. A. real B. reality C. really D. more really10. A. hits B. hit C. will hit D. hitting11. A. should B. can C. must D. have to12. A. and B. but C. so D. or13. A. which B. when C. where D. who14 A. on B. in C. at D. for15. A. didn’t hit B. wasn’t hitting C. wasn’t hit D. isn’t hit二、完形填空（共10小题；每小题1分，满分10分）阅读下面短文，掌握其大意，然后从16~25各题所给的A、B、C和D项中选出最佳选项，并在答题卡上将该项涂黑。
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3. Taking Orders: 点菜
（1）Ordering aperitifs and starters 点开胃酒和餐前食品
Waiter: Good evening, madam, good evening sir. Can I take your coat?
Guests: Thank you.
Waiter: Here are the menu and wine list.
Would you like to order an aperitif? Guest 1: Yes, I’ll have a Campari and soda.
What about you, dear?
Guest 2: A medium dry sherry, please. Waiter: One medium dry sherry and a Campari and soda.
Guest 1: Yes, I think so.
Waiter: What would you like to start with? Guest 1: What’s the soup of the day? Waiter: Cream of mushroom（奶油蘑菇浓汤）Guest 1: Oh, can we have some bread, please? Waiter: Certainly, sir.
Guest 2: The melon and Parma ham for me, please.
Waiter: Ok, one melon and Parma ham, some bread.
(2) Ordering main courses 点主菜
Waiter: What would you like to follow? Guest 2: I think I’ll have some fish, please. Waiter: What vegetable would you like with your fish, madam?
Guest 2: Potatoes and some spinach（菠菜）. Waiter: And you, sir?
Guest 1: I’ll settle for a steak.
Waiter: Rump or fillets, sir?
(您要后臀肉还是里脊肉)
Guest 1: Rump, please.
Waiter: And how would you like it cooked? Guest 1: Medium rare.
（牛排依生熟度可分为：全熟
well-done、八成熟medium well、
半熟medium、中等偏生medium
rare、三分熟rare、一分熟bleu, 即
所谓带血牛肉，表面稍有一点焦黄
色泽，当中完全是鲜红的生肉状
态。
）
Waiter: Then what vegetable would you like with your steak?
Guest 1: Oh, potato, mushrooms and a side salad, please.
Waiter: Thank you.
(3) Ordering wine 点酒品
Waiter: would you like something to drink with your meal, sir?
Guest 1: Yes, now those having fish will probably prefer white wine. What
about this white Bordeaux? Waiter: That’s quite dry, sir.
Guest 1: Ah, what do you suggest? Something not too dry.
Waiter: I can recommend the white Chablis, sir. It’s very popular. Or this Rhine
wine is fruity and medium dry. Guest 1: Ok, a bottle of the Chablis. And now
what about red?
Waiter: Have you tried the house wine, sir?
It’s very good. Or may I suggest a
Burgundy. This 83 one is excellent. Guest 1: Fine, we’ll have that.
Waiter: Thank you, sir. Will that be all? Guest 1: Oh, bring some mineral water too, please.
Waiter: Certainly, sir.
Guest 1: Well, dear, I’ve chosen the wine. (4) Ordering dessert 点甜品
Guest 2: Good.
Waiter: Would you like anything else?
Guest 2: Yes. We’ll have some dessert now.
Dear, how about a piece of chocolate
cake for you?
Guest 1: It’s ok.
Guest 2: And I want an apple pie.
Waiter: Ok, a piece of chocolate and an apple pie. Have you finished your
order, sir and madam?
Guest 2: Yes, thank you.
Waiter: You’re welcome. Please wait for a while, your order will be quickly
served.。