基础服务英语-英语.ppt
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西餐厅服务英语教学ppt
主餐刀 主餐勺 主餐叉
Dinner knife Dinner spoon Dinner fork
Introduce Tableware 餐具介绍
咖啡勺 水果叉 黄油刀 色拉刀 牛排刀
Tea spoon Fruit fork Butter knife Salad knife Steak knife
Butter Ginger Soy sauce Condiment 调味品 黄油 生姜 酱油
主菜 饮品 甜点 自助餐 咖啡/茶
Main dish Drinking Dessert Buffet Coffee/tea
单击此处添加大标题内容
Departments in our hotel 酒店部门
Western Restaurant Basic English 西餐厅基础英语
单击此处添加大标题内容
Departments in our hotel 酒店部门
Recreation Department 康乐部 Engineering Department 工程部 Security Department 保安部 Communications Department 公关部 Front Office Department 前厅部 Housekeeping Department 管家部 Purchasing Department 采购部
Back
Apology –Substitutions 道歉-句子
Back
Farewell –Substitutions 告别-句子
演讲完毕，感谢观看
Thanks 致谢
汇报人姓名
Understanding 理解 Valuable advice 宝贵意见 Appreciate 感激 Support 支持 Assist 协助 No problem 没问题 It is the least I can do 小事一桩 Don’t mention it 不客气
《饭店服务英语》课件——模块一 礼宾服务
( A )Welcoming a guest ( A car stops in front of the hotel and a doorman
steps forward and opens the door of the car for the guest) D: Good afternoon, sir, Welcome to Friendship Hotel. G: Good afternoon. Thank you. D: Do you have any luggage? G: Oh ,yes, in the trunk. Two suitcase.
Check out
II. Lead-in Activities
Can you give the answers to them ?
1. Will you be a repeat guest of a hotel whose front cashier has served you in a rude manner this time?
D: Hello, madam. Here is the car, please mind your baby’s head.
G: Thank you. I am so glad you can help us. See you..
D: See you, madam. Nice trip.
Check out
Hotel
《饭店 英语》 English
模块一
Concierge Service 礼宾服务
教学目标
• 知识目标:了解迎客送客的方式 • 技能目标:掌握为客人运送行李服务及引领服务 • 情感目标:体会饭店实际服务工作的重要性热爱自己的职
steps forward and opens the door of the car for the guest) D: Good afternoon, sir, Welcome to Friendship Hotel. G: Good afternoon. Thank you. D: Do you have any luggage? G: Oh ,yes, in the trunk. Two suitcase.
Check out
II. Lead-in Activities
Can you give the answers to them ?
1. Will you be a repeat guest of a hotel whose front cashier has served you in a rude manner this time?
D: Hello, madam. Here is the car, please mind your baby’s head.
G: Thank you. I am so glad you can help us. See you..
D: See you, madam. Nice trip.
Check out
Hotel
《饭店 英语》 English
模块一
Concierge Service 礼宾服务
教学目标
• 知识目标:了解迎客送客的方式 • 技能目标:掌握为客人运送行李服务及引领服务 • 情感目标:体会饭店实际服务工作的重要性热爱自己的职
服务行业英语培训PPT幻灯片课件
18
目录
一 礼貌用语 二 方位指引 三 营业时间 四 各部门基础英语
19
三、营业时间（ Business Hours ）
1、时间的表示方法
英语表达时间有两种方式： 一、直接读数字，如： 2:40 读作： two forty； 6:10 读作： six ten； 8:30 读作： eight thirty；
7 愉快
Cheerful
2 服务员/侍者 Waiter
8 帮助
Help
3 喜欢
Like/enjoy
9 吸烟
Smoking
4 高兴
pleased
10 服务
Service
5 希望
hope
11 立刻/马上 Right off
6 谢谢
thanks
12 忠良书院 Zhongliang College
3
一、礼貌用语（ Polite language）
29 团队楼
Building Of Teamwork
36 书院大门
Gate
30 创新楼
Building Of Innovation
37 家佳康员工楼 JOJOK Staff Building
14
二、方位指引（ Azimuth guidance）
—我想去新能源？ “I want to go to New Energy Sources”？ —您要去新能源吗？ “Are you going to New Energy Sources”? —“我可以带你去 X X” “I can take you to X X” —“请跟我走”
26 客房区域
Guest Room Area
33 悦活金麦岭 Lohas Goden Wheat Ridge
目录
一 礼貌用语 二 方位指引 三 营业时间 四 各部门基础英语
19
三、营业时间（ Business Hours ）
1、时间的表示方法
英语表达时间有两种方式： 一、直接读数字，如： 2:40 读作： two forty； 6:10 读作： six ten； 8:30 读作： eight thirty；
7 愉快
Cheerful
2 服务员/侍者 Waiter
8 帮助
Help
3 喜欢
Like/enjoy
9 吸烟
Smoking
4 高兴
pleased
10 服务
Service
5 希望
hope
11 立刻/马上 Right off
6 谢谢
thanks
12 忠良书院 Zhongliang College
3
一、礼貌用语（ Polite language）
29 团队楼
Building Of Teamwork
36 书院大门
Gate
30 创新楼
Building Of Innovation
37 家佳康员工楼 JOJOK Staff Building
14
二、方位指引（ Azimuth guidance）
—我想去新能源？ “I want to go to New Energy Sources”？ —您要去新能源吗？ “Are you going to New Energy Sources”? —“我可以带你去 X X” “I can take you to X X” —“请跟我走”
26 客房区域
Guest Room Area
33 悦活金麦岭 Lohas Goden Wheat Ridge
服务英语
受理点餐
受理点餐 Taking order
问候客人 Greet the guest. 呈上菜单，请客人慢慢看 Present the menu 问客人是否可以点菜了 Asking the guest whether they want to order now. 记录客人点的菜 Record guest’ order. 问清楚某些菜的具体要求 Specify the request of the order. 重复客人所点的东西并问客 人还有没有其他需要 Repeat the order . And ask if there’s anything else the guest want.
点菜过程中的特殊情况处理 Handling special occasion while taking order
1.客人需要的菜需要长 时间准备，应提前知会 （information）给客人 I’m afraid the …will take some time to prepare. The ..will take about 15 minutes to make, would you mind waiting? 没有听清楚客人点的菜， 应礼貌地问清楚： Excuse me, could you say it again? Could you please repeat it again? 礼貌用语中的“语言困 难”部分的用语
记录客人点的菜 Record guest’ order
客人点菜时一般会这么说： I will have.. I will take.. Please bring me.. I want..
问清楚某些菜的具体要求 specify the request of the order
民航客舱服务英语综合教程PPT unit 1 Preflight Briefing
民航客舱服务英语综合教程
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
Unit 1 Preflight Briefing
Section 1 Listening
Phrases in Listening •preflight briefing 航前准备会 •communicate information 交流信息 •reduce the risk 减少风险 •cabin crew manuals 乘务员手册 •emergency procedures 紧急程序 •aviation first aid 机上急救 •organize workload 安排工作 •safety and emergency procedures 安全和紧急程序 •individual questions 一对一问题 •potential nose gear collapse 潜在前起落架故障
have your required items: ID, passport, _m ___a__n_u__a__ls__ and introduce
themselves - their task is to organize the workload and make sure the cabin crew know their responsibilities.
company news. it is also wise to check your cabin crew manuals for a quick reminder of safety and emergency procedures and aviation first aid. 3、The senior cabin crew member( SCCM) will check with you that you
我国基础英语外语(EFL)教材课件(共20张PPT)
（2）现代技术提供越来越多 的学习机会，例如手机/平板/ 电脑等网络支持。
（3）盈利模式发生变化，利 润的来源越来越依赖于对用户 的服务，而不是码洋。
谢谢聆听
• 问题与回答
Reference 1. Cunningsworth, A. 1995. Choosing Your Coursebook. Oxford, UK: Macmillan Publishers Ltd. 2. Gray, J. 2015. Critical Perspectives on Language Teaching Materials. London, UK: Palgrave Macmillan 3. Harmer, J. 2007. The Practice of Teaching English Language. (3rd Edition). London, UK: Pearson Educa 4. Littlejohn, A. 2011. The analysis of language teaching materials: inside the Trojan Horse. In Tomlinso
评价
当课程体系不能对齐时
第一个环节断裂： 这是经常发生的现象， 即教学和课标不对齐。
教材 课标 的替 代品
教学
课标
第二个环节断裂：
考纲课标 这也是经常发生的现象， 的替代品 即评价和课标不对齐。
课程体系的真实状态3
第三个环节断裂考：纲 这是经常发评生价的的现替象代，品 即教学和评价不对齐。
评价
教材的多元属性
B. (Ed.) Materials Development in Language Teaching. (2nd Edition). Cambridge: CUP. 5. 陈茂庆， 2013. 外语教材与备课，《外语教师职业技能发展》邹为诚主编，（第二版）北京：
（3）盈利模式发生变化，利 润的来源越来越依赖于对用户 的服务，而不是码洋。
谢谢聆听
• 问题与回答
Reference 1. Cunningsworth, A. 1995. Choosing Your Coursebook. Oxford, UK: Macmillan Publishers Ltd. 2. Gray, J. 2015. Critical Perspectives on Language Teaching Materials. London, UK: Palgrave Macmillan 3. Harmer, J. 2007. The Practice of Teaching English Language. (3rd Edition). London, UK: Pearson Educa 4. Littlejohn, A. 2011. The analysis of language teaching materials: inside the Trojan Horse. In Tomlinso
评价
当课程体系不能对齐时
第一个环节断裂： 这是经常发生的现象， 即教学和课标不对齐。
教材 课标 的替 代品
教学
课标
第二个环节断裂：
考纲课标 这也是经常发生的现象， 的替代品 即评价和课标不对齐。
课程体系的真实状态3
第三个环节断裂考：纲 这是经常发评生价的的现替象代，品 即教学和评价不对齐。
评价
教材的多元属性
B. (Ed.) Materials Development in Language Teaching. (2nd Edition). Cambridge: CUP. 5. 陈茂庆， 2013. 外语教材与备课，《外语教师职业技能发展》邹为诚主编，（第二版）北京：
服务行业英语口语培训PPT
2024/8/17
19
Unit 3 Booking a Hotel Room 预订酒店房间
Key Words (关键词汇) hotel / hEu´tel / n.旅馆 clerk / kla：k/ n.职员 customer / ´kQstEmE / n.顾客 date / deit / n.日期 last name 姓 reserve / rizE：v / v.预订 separate /´sepErit / a.单独/分开的 shower / ´∫auE / n.淋浴 pension / ‘pen∫En / n.伙食 I nclusive / in´klu：siv / a.包括的 check / t∫ek / n.支票 deposit / di´pCzit / n.定金
这儿离机场多远？ T：It′s about an hour′s drive .
开车大约1小时的路程。 P：I need to get there before eight . Can we make it ?
我得在8点前到机场。我们能赶到吗？ T：I can′t promise , but I′ll do my best .
3．Which counter should I go for checking in ? 我到哪个柜台办理登机手续？
4．Can I see your ID , please ? 请您出示身份证件。
5．What time will boarding start ? 什么时候可以登机？
2024/8/17
H：Certainly ,Two separate rooms with shower and bath .Full pension. 当然可以，两间独立的房间，带有淋浴和浴缸。伙食全包。
客房服务英语基础(洗衣服务)
• Folding: a method of arranging clean clothing in an orderly manner, typically by folding it in half or thirds and stacking it neatly in a drawer or on a shelf. Proper folding helps keep clothing organized and wrinkle-free.
Machine washing
a method of cleaning clothing using a washing machine, which automatically agitates and rinses the clothing in water and detergent. This method is convenient and efficient for most types of clothing.
The process and standards of laundry services
Process
The laundry process typically includes sorting, washing, drying, folding, and returning items to guests' rooms. Hotels often have specific procedures and guidelines for handling different types of fabrics and stains.
The definition and importance of laundry services
Machine washing
a method of cleaning clothing using a washing machine, which automatically agitates and rinses the clothing in water and detergent. This method is convenient and efficient for most types of clothing.
The process and standards of laundry services
Process
The laundry process typically includes sorting, washing, drying, folding, and returning items to guests' rooms. Hotels often have specific procedures and guidelines for handling different types of fabrics and stains.
The definition and importance of laundry services
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23. May I have your name and flight number? I wi重ll 点as句k型for you.
➢ May I have… 我可以问…吗？
重点词组 ➢ for sb 替某人 ，帮某人
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Dialog:
A: May I have your flight number?/Can you tell me your flight number? B: Yes, it is CA3193.
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3. Welcome to Beijing Capital International
Airport!
重点词语 ➢ Capital 首都 ，省会 ➢ International 国际的
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6. Lovely day, isn’t it?
重点词组 ➢ lovely 可爱的，（天气）好的 重点句型 ➢ isn’t it? 反意疑问句，表示强调
重点词组 ➢ stay 居住，停留
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13. W重e点lc词om组e to China again.
➢ again 再次，又
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14. I重’m点e句a型ger to get your suggestion.
➢ be eager to 热切希望，渴望…. 重点词组 ➢ suggestion与advice 建议
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提供服务 （15～20句）
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提供服务
15. What can I do for you? / May I help you?
D1i7a.loWgh: at do you need?
A: What can I do for you? / May I help you? B: Yes, I want to buy some perfume.
A: Where’s the bathroom/bank? B: Let me show you/ I’ll take you there/follow me, please.
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21. Is there anything wrong?
重点词组
➢ something/anything/nothing Something 用于肯定句 Anything 用于否定句和疑问句 Nothing 用于肯定句表示否定意思
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7. Long time no see.
补充知识 地道美语 VS 中国式英语？
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4. Goodbye! / See you later!
重点语法 Goodbye与See you later的区别
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8. Nice meeting you
重点语法 Nice meeting you与Nice to meet you的区别
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16. Le重t m点句e 型carry your luggage.
➢ let me do sth 让我来….
重点词组 ➢ carry 搬运 ➢ luggage 行李
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18. Let me show you. /I’ll take you there.
D1i9a.loFgo:llow me, please.
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复习与总结
重点词语 ➢ trip 旅途 ➢ stay 居住，停留 ➢ again 再次，又
重点句型 ➢ Welcome to… ➢ Have a… ➢ Wish you… ➢ isn’t it? 反意疑问句，表示强调
补充知识 ➢ BCIA的全称 Beijing Capital International Airport
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24. Just a second. I will bring it in for you.
重点句型 ➢ Just a second 请稍等
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复习与总结
重点词组 ➢ carry 搬运 ➢ luggage 行李 ➢ something/anything/nothing
重点句型 ➢ let me do sth 让我来…. ➢ give sb a hand 帮助某人 ➢ May I have…我可以问…吗？
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2. Welcome to China!
重点句型 ➢ Welcome to的用法
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Dialog:
A: Welcome to Beijing/my hometown/China. B: Thank you.
补充知识 ➢ China与china的区别
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补充知识 ➢ BCIA的全称 Beijing Capital International Airport
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感谢与应答 (25~33句)
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感谢
Thanks. 25.Thank you. 26.重Th点a词n组k you very much.
➢ trip 旅途
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10. W重is点h句yo型u a good/nice journey.
➢ Wish you… 例子：Wish you a happy birthday!
Wish you a merry Christmas!
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Hale Waihona Puke 11. Wish you a happy stay in China.
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9. Take care.
Dialog:
A: Take care. B: Thank you, you too.
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5. Have a nice day!
重点句型 ➢ Have a… 例子： Have a great day! Have a great vacation!
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12. Ha重v点e 词a语nice trip!
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20. Let me give you a hand! （代替课本中的let me do you a favor)
重点句型 ➢ give sb a hand 帮助某人
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22. You can get the airport leaflet there.
重点词语 ➢ leaflet：手册，传单
机场基础英语培训
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目录
1 基础服务英语教学 2 复习与总结 3 英语交流与互动
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基础服务英语
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问候与告别 (1~14句)
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问候与告别
1.Hello! (Good morning! Good afternoon! Good evening!)
补充知识 Good evening与Good night的区别
23. May I have your name and flight number? I wi重ll 点as句k型for you.
➢ May I have… 我可以问…吗？
重点词组 ➢ for sb 替某人 ，帮某人
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Dialog:
A: May I have your flight number?/Can you tell me your flight number? B: Yes, it is CA3193.
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3. Welcome to Beijing Capital International
Airport!
重点词语 ➢ Capital 首都 ，省会 ➢ International 国际的
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6. Lovely day, isn’t it?
重点词组 ➢ lovely 可爱的，（天气）好的 重点句型 ➢ isn’t it? 反意疑问句，表示强调
重点词组 ➢ stay 居住，停留
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13. W重e点lc词om组e to China again.
➢ again 再次，又
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14. I重’m点e句a型ger to get your suggestion.
➢ be eager to 热切希望，渴望…. 重点词组 ➢ suggestion与advice 建议
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提供服务 （15～20句）
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提供服务
15. What can I do for you? / May I help you?
D1i7a.loWgh: at do you need?
A: What can I do for you? / May I help you? B: Yes, I want to buy some perfume.
A: Where’s the bathroom/bank? B: Let me show you/ I’ll take you there/follow me, please.
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21. Is there anything wrong?
重点词组
➢ something/anything/nothing Something 用于肯定句 Anything 用于否定句和疑问句 Nothing 用于肯定句表示否定意思
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7. Long time no see.
补充知识 地道美语 VS 中国式英语？
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4. Goodbye! / See you later!
重点语法 Goodbye与See you later的区别
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8. Nice meeting you
重点语法 Nice meeting you与Nice to meet you的区别
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16. Le重t m点句e 型carry your luggage.
➢ let me do sth 让我来….
重点词组 ➢ carry 搬运 ➢ luggage 行李
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18. Let me show you. /I’ll take you there.
D1i9a.loFgo:llow me, please.
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复习与总结
重点词语 ➢ trip 旅途 ➢ stay 居住，停留 ➢ again 再次，又
重点句型 ➢ Welcome to… ➢ Have a… ➢ Wish you… ➢ isn’t it? 反意疑问句，表示强调
补充知识 ➢ BCIA的全称 Beijing Capital International Airport
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24. Just a second. I will bring it in for you.
重点句型 ➢ Just a second 请稍等
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复习与总结
重点词组 ➢ carry 搬运 ➢ luggage 行李 ➢ something/anything/nothing
重点句型 ➢ let me do sth 让我来…. ➢ give sb a hand 帮助某人 ➢ May I have…我可以问…吗？
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2. Welcome to China!
重点句型 ➢ Welcome to的用法
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Dialog:
A: Welcome to Beijing/my hometown/China. B: Thank you.
补充知识 ➢ China与china的区别
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补充知识 ➢ BCIA的全称 Beijing Capital International Airport
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感谢与应答 (25~33句)
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感谢
Thanks. 25.Thank you. 26.重Th点a词n组k you very much.
➢ trip 旅途
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10. W重is点h句yo型u a good/nice journey.
➢ Wish you… 例子：Wish you a happy birthday!
Wish you a merry Christmas!
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Hale Waihona Puke 11. Wish you a happy stay in China.
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9. Take care.
Dialog:
A: Take care. B: Thank you, you too.
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5. Have a nice day!
重点句型 ➢ Have a… 例子： Have a great day! Have a great vacation!
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12. Ha重v点e 词a语nice trip!
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20. Let me give you a hand! （代替课本中的let me do you a favor)
重点句型 ➢ give sb a hand 帮助某人
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22. You can get the airport leaflet there.
重点词语 ➢ leaflet：手册，传单
机场基础英语培训
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目录
1 基础服务英语教学 2 复习与总结 3 英语交流与互动
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基础服务英语
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问候与告别 (1~14句)
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问候与告别
1.Hello! (Good morning! Good afternoon! Good evening!)
补充知识 Good evening与Good night的区别