旅游英语 三单元酒店服务
旅游情景英语Unit 3 At the Hotel
Basic Skill Task One Checking in for the Tour Group Situation: Gao Xing, an outbound tour leader, is checking in for the tour group at the hotel.
Receptionist:
Unit 3 At the Hotel
8.Also, the tourists should be reminded to pay for their extra ___.
9. Often a hotel will not release a final bill until all tourists have settled their individual ___.
from July 3rd to 6th.
Gao Xing:
Yes, exactly.
Receptionist:
Can I have your passports please, ma’am?
Gao Xing:
Certainly. Here are the name list and passports of my group.
Unit 3 At the Hotel
6. On the night before departure, the leader should tell the ___ and the group the time of departure.
7. The tourists should be briefed on the ___ time before departure.
旅游情境英语
Chapter Two Services at the Destination
旅游英语第三版 课件 清华大学出版社ppt课件
Unit Three Housekeeping Service 客房服务
L/O/G/O
2019
-
1
Unit Objectives （单元目标）
• After learning this unit, you should
• ——read, comprehend and translate into Chinese the passages and the dialogues about housekeeping. • ——know how to give information about housekeeping ; • ——master the basic words and expressions about housekeeping information and use them to make sentences; • ——get some cultural knowledge about housekeeping information; • ——comprehend the listening dialogues , practice the listening skill and talk a little about housekeeping; • ——find ways to improve your writing skills about resumes on applying for jobs.
酒店英语Unit-3-Concierge-Service
convenience [kən‘viːnɪəns] n. 方便
at your convenience 在您方便之时
introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍
introduce V.介绍
What kind of service does the bellman offer to the guest?
The bellman counts the luggage.
• What kinds of people often choose the City Wall Hotel as the favorite place to stay?
VIPs, official guests and businessmen from many countries.
The bellman carries luggage, provides hotel information and leads the guest to the room.
Dialogue 1
• What does the bellman do after greeting the guest?
luggage [‘lʌgɪdʒ] n. 行李
trolley case ['trɒlɪ 'keɪs] n.拉杆箱
handbag n.手提包
suitcase [‘suːtkeɪs] n.手提箱
cart [kɑːt] n.手推车 luggage cart 行李车
café
[‘kæfeɪ] n.咖啡馆
first-class 一流的 western-style 西式的 bar [bɑː] n.酒吧 convenience [kən‘viːnɪəns] n. 方便 at your convenience 在您方便之时 introduction [,ɪntrə‘dʌkʃ(ə)n] n.介绍 introduce V.介绍
酒店英语unit 3
S: J: S: J: S:
Dialogues
Dialogue 3
Receiving a Walk-in Guest 接待临时入住的客人 J=Jane (Receptionist) S=Stephen Nobel (Guest) S: Have you any vacant rooms in the hotel? J: Sorry, we have no vacant rooms for you. But I can recommend you to the Tiandi Hotel where you may get a vacant room. S: That sounds very good, By the way, can I book the plane ticket or train ticket here? J: Please go to the CAAC office to book your plane ticket. If you want to book your train ticket or ship ticket, you’d better go to the Beijing International Travel Service. S: Could you tell me how many kinds of rooms does the Tiandi Hotel have? J: There are single rooms, double rooms, suites and deluxe suites in the hotel. Every room is equipped with a telephone. S: Oh, I see. Thanks. J: You are welcome.
酒店英语module2unit3
TIME： this evening
Shopping list:
1， oranges 2， apples
3， grapes
4， chips
5， cookies 6， popcorns
7，
8，
9，
10，
11，
12，
Remarks: six people
Money in advance: 200
Clerk XXX
Hotel English
• 9. Is there anything else I can do for you? • 还有什么能为您效劳的？ • 10.I will make out the claim tag for you. • 我会为您做好行李牌。 • 11. We are open round the clock. • 我们24小时营业。
room
claim tag
suitcase roll aboard
bellman
1
2
3
4
5
6
7
8
Hotel English
B Keep these important tips in mind when serving:
1.Give a Face-to-face greeting. 2.Introduce yourself and offer help. 3.Confirm how many pieces of baggage the guest has. 4.Answer any questions from the guest. 5.Assure the guest you will send the baggage to his room.向…保证;使…确信;
旅游英语book2Unit 3
Home
旅游 英语
Unit 3 Hotel Service Reading A
Task 1
Work with your partner. Try to list some world-famous hotels.
Home
旅游 英语
Unit 3 Hotel Service Reading A
Burj Al Arab Hotel When the Burj Al Arab Hotel opened in 1999, a British journalist enjoyed a marvelous time there and said that she had never before experienced such high quality service. As she was trying to write a report about the hotel, she could find no word to describe it. Finally, she ranked it as the only seven-star hotel in the world. Since then, this free advertisement has spread all over the world. The Burj Al Arab is part of The Jumeirah Beach Resort, situated 17 kilometers south of the city of Dubai, a dynamic city and the second largest emirate in The United Arab Emirates. Dubai is famously known as the entertainment capital of the Middle East attracting party lovers from all over the world, especially those who are wealthy enough to splash out on the most expensive bars and clubs in the city. The Burj Al Arab Hotel is the most luxurious hotel in Dubai.
饭店服务类英语unit3lesson
Check-in service
Check-in time
Check-in process
The standard check-in time is usually 3 PM, but the hotel can flexibly adjust according to the guests' needs. If the guests arrive early, the hotel can provide early check-in service if the room is available.
Housekeeping Services
This includes check-in, check-out, and other guest services provided by the front desk staff.
This involves the cleaning and maintenance of guest rooms and public areas.
The guest should present the reservation confirmation, identity document and other relevant documents for check-in. The hotel staff will complete the check-in process and provide the guests with room keys and relevant information.
When checking out, the guest should present their room key and identification document at the front desk. The front desk will complete the check-out process and calculate the room fee according to the actual住宿时间 and service usage.
旅游英语 介绍酒店
旅游英语介绍酒店英文回答：Hotel Introduction.A hotel is a building that provides lodging for travelers. Hotels can range in size from small, family-run establishments to large, international chains. They offer a variety of services, including accommodations, food and beverage, and recreational activities.Types of Hotels.There are many different types of hotels, each with its own unique set of features and amenities. Some of the most common types of hotels include:Budget hotels: These hotels offer basic accommodations at a low price. They typically have small rooms withlimited amenities.Mid-range hotels: These hotels offer a more comfortable stay than budget hotels, with larger rooms and more amenities. They may also offer features such as free Wi-Fi and breakfast.Luxury hotels: These hotels offer the highest level of comfort and service. They typically have large rooms with luxurious amenities, such as marble bathrooms and king-sized beds. They may also offer a variety of amenities, such as spas, swimming pools, and fine dining restaurants.Hotel Services.Hotels offer a variety of services to make your stay more comfortable and enjoyable. Some of the most common hotel services include:Accommodations: Hotels offer a variety of room types to choose from, including standard rooms, suites, and villas.Food and beverage: Hotels typically offer a variety of dining options, including restaurants, bars, and room service.Recreational activities: Many hotels offerrecreational activities, such as swimming pools, fitness centers, and spas.Business services: Some hotels offer business services, such as meeting rooms, business centers, and Wi-Fi.Choosing a Hotel.When choosing a hotel, there are a few things youshould consider:Location: The location of the hotel is important. You want to choose a hotel that is convenient to yourdestination and activities.Budget: The cost of the hotel is another important consideration. You need to choose a hotel that fits yourbudget.Amenities: The amenities offered by the hotel are also important. You should choose a hotel that offers the amenities that you want.Hotel Etiquette.There are a few things you should keep in mind when staying in a hotel:Be respectful of the staff: The hotel staff is there to help you have a comfortable stay. Be polite and respectful to them.Be quiet: Hotels are generally quiet places. Be respectful of other guests and keep your noise level down.Clean up after yourself: Leave your room clean when you check out. This will help the housekeeping staff do their job.中文回答：酒店介绍。
酒店的服务英语作文带翻译
酒店的服务英语作文带翻译Hotel Service。
Nowadays, with the rapid development of tourism, the hotel industry has become an important part of the service industry. As a bridge between travelers and destinations, hotels play a crucial role in providing comfortable accommodations and quality services for guests. In this essay, I will discuss the importance of hotel services and how they can be improved to meet the needs of modern travelers.如今，随着旅游业的快速发展，酒店业已成为服务业的重要组成部分。
作为旅行者和目的地之间的桥梁，酒店在为客人提供舒适住宿和优质服务方面发挥着至关重要的作用。
在这篇文章中，我将讨论酒店服务的重要性以及如何改进酒店服务以满足现代旅行者的需求。
First and foremost, the importance of hotel services cannot be overstated. When travelers are away from home,they rely on hotels to provide them with a comfortable and welcoming environment. This includes clean and well-maintained rooms, friendly and efficient staff, and a range of amenities to make their stay enjoyable. In addition, hotels also play a crucial role in providing information and assistance to guests, such as recommendations for local attractions, transportation options, and dining choices.首先，酒店服务的重要性不言而喻。
酒店的服务英语作文带翻译
酒店的服务英语作文带翻译Hotel Service。
Nowadays, with the rapid development of tourism, the hotel industry has become an important part of the tourism industry. As the demand for hotel services continues to grow, the quality of hotel services has become increasingly important. In this essay, I will discuss the importance of hotel services and the key factors that contribute to providing high-quality hotel services.如今，随着旅游业的快速发展，酒店业已成为旅游业的重要组成部分。
随着对酒店服务需求的不断增长，酒店服务质量变得越来越重要。
在本文中，我将讨论酒店服务的重要性以及提供高质量酒店服务的关键因素。
First and foremost, the importance of hotel services cannot be overstated. Hotel services are an integral part of the overall guest experience and can greatly influence a guest's satisfaction with their stay. From the moment aguest arrives at a hotel, they expect to receive excellent service that meets their needs and exceeds their expectations. Whether it's a warm welcome at the front desk, a clean and comfortable room, or prompt and efficient room service, hotel services play a crucial role in creating a positive and memorable experience for guests.首先，酒店服务的重要性不容忽视。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
ACTIVITY
2
(9)If you want to appreciate the amazing view of Chicago river, which hotel should you choose? A.Hard Rock Hotel B.Trump International Hotel C.Sonesta Es Suites Chicago Schaumburg D.We don't know. (10)What kind of article do you think this passage is? A. An advertisement about hotels B. A science fiction C. A love story D. An introduction to airport
1. 内线 ( ) 擦鞋 ( ) 2. 衣柜 ( ) 抽屉 ( ) 3. 台灯 ( ) 窗帘 ( ) 4. 烟缸 ( ) 地毯 ( ) 5. 吹风机 ( ) 脸盆 ( ) 6. 衣架 ( ) 转换插头( ) 7. 接线板 ( ) 加湿器 ( ) 8. 免打扰牌 ( ) 指甲剪 ( ) 9. 浴缸 ( ) 垃圾桶 ( ) 10.剃胡刀 ( ) 浴帘 ( ) 11. 网线（ ）
ACTIVITY
3
(6) In the first place you are not old and in the second place you are a very_______(attraction) man. (7) When you are _______(swim), it's best to play it safe and not go too far from the shore. (8) Discover the delights and__________(luxurious) of a private yacht. (9) The children have to sit a tough________(select) test. (10) This park is the________(center) part of this city.
ACTIVITY
2
(3) Which of the following hotel services is not included in the Hard Rock Hotel? A. Wi-Fi and wired internet B. free guitar rentals C. 24-hour business and fitness centers D. free pets (4) Which of the following hotels is the tallest reinforced concrete building in the world? A.Hard Rock Hotel B.Trump International Hotel C.Sonesta Es Suites Chicago Schaumburg D. None of them.
ACTIVITY
3
(1) The family decided to_________(assistment) me with my chores. (2) Facebook users can now easily share their music discoveries with their friends and further personalize their__________(enjoy) of music. (3) Why is apple tracking the________(locate) of my iPhone? (4) It's his parents’ choice to send him to a boarding school, rather than a__________(convenience) day school. (5) Again the boy walked on for a long while, saying, May God______(comfortable) the poor soul.
UNIT 3
H OT E L S E R V I C E (ROOM SERVICE) I
Part 1 Warming up Part 2 Situational Dialogues Part 3 Reading
目 录
CONTENTS
Part 4 Practical Writing and Translation Part 5 Knowledge Expansion
ACTIVITY
2
(5) What is the distance between Sonesta Es Suites Chicago Schaumburg and Woodfield Mall? A. one mile B. two miles. C. three miles D. four miles (6) Which of the following hotel is the nearest one to airport? A.Hard Rock Hotel B.Trump International Hotel C.Sonesta Es Suites Chicago Schaumburg D.We don't know.
Oral Practice
(2) The receptionst answer your call and help you with the room reservation. Whats more, he/she introduces some other services to you such as the laundary service. (3) Youu expresses your thanks for his/her help and more informatiorticle helps tourists find ideal hotels in A San fransicico B chicago C New york D Wachinton (2) What is the size of the Hard Rock Hotel? A. it has 41 floors and 380 rooms. B. it has 40 floors and 381 rooms. C. it has 50 floors and 380 rooms. D. it has 40 floors and 382 rooms.
ACTIVITY
2
(7) Which of the following is not free in Sonesta Es Suites Chicago Schaumburg ? A. hot breakfast buffet B. local shuttle C. the sports court D. pets (8) Which of the following is not the description to Sonesta Es Suites Chicago Schaumburg? A. wonderful breakfast B. attractive, comfortable rooms C. Staff are very helpful D. convenience, price and size of the suites
03
READING
PASSAGE A
KEY
WORDS
ACTIVITY
Please discuss the following topic.
1
1. Which of the above-mentioned hotels do you like best, and why? 2. Which aspect will you consider firstly when choosing hotels? 3. Pets are welcome in hotel for fees, how do you think? 4. If you have got a chance to go to Chicago, which place do you want to visit firstly, and why? 5. After reading this passage, what do yo think are the most attractive aspects of a hotel?
01
WARMING UP
诗歌欣赏
•Stopping by Woods on a Snowy Evening
Robert Frost
02
Situational Dialogues
Firstly, let's learn the key words & phrases in this part
•Secondly, the key sentence patterns
04
PRACTICAL WRITING
ACTIVITY
1
A-Hair drier B-dustbin C-Closet D-cable E-Bathtub F-drawer G-nail scissors H-Shoes-shine I-carpet J-Hanger K-adapter L-House phone M-Shower curtain N-wash basin O-Table lamp P-Extension cord Q-curtain R-Ashtray S-humidifier T-razor/shaver U-DND sign
Thirdly , let's learn the dialogues together!