乘务英语
高铁乘务英语自我介绍
高铁乘务英语自我介绍Good morning, passengers, and welcome aboard this high-speed train. My name is [Your Name] and I am one of the train attendants on this journey. It is my pleasure to serve you and ensure that your trip is comfortable and enjoyable.As a high-speed train attendant, I have undergone extensive training to provide the best service to our passengers. I am responsible for maintaining a safe and pleasant environment on board, as well as assisting with any needs or concerns that passengers may have during their journey.Throughout the duration of the trip, I will be available to answer any questions you may have about the train, its facilities, or the journey itself. If you require any assistance with luggage, seating arrangements, or other accommodations, please do not hesitate to ask for my help.Safety is our top priority, and I will be conducting regular checks to ensure that all safety protocols are being followed. This includes reminding passengers to keep their personal belongings secure and to adhere to all onboard regulations.In addition to safety, I will also be responsible for providing information about the amenities and services available on the train. This may include details about dining options, entertainment, or any other services that the train offers.I am dedicated to making your journey as comfortable and enjoyable as possible, and I am committed to providing you with high-quality service throughout the entirety of our time together. If there is anything I can do to improve your experience, please do not hesitate to approach me or any other member of the train staff.Thank you for choosing to travel with us today. We are thrilled to have you on board and look forward to serving you throughout this journey. If you have any questions, comments, or concerns, please feel free to reach out to me at any time. Thank you and have a pleasant trip.。
民航乘务英语课程教学大纲
一、课程基本情况课程名称（中文）：民航乘务英语（综合）课程名称（英文）：English for Cabin attendants (Integratedcourse)总学时：128 (分两学期)理论学时：128 (分两学期)实验学时：课外学时：课程性质：专业基础课程适用专业：空中乘务专业适用对象：高职先修课程：考核方式：考试、平时成绩30% ，期终考试70%教学环境：多媒体教室开课学院：高职学院二、课程简介（任务与目的）（300字左右）本课程是一门为民航服务与管理专业学生在提高英语能力的同时学习空乘知识和技能的课程，具有系统性和实用性的特点。
本课程以英语为媒介教授空乘专业知识，使学生能通过地道的专业英语，学习空乘知识，掌握空乘专业词汇，提高空乘专业英语的应用能力，以便在乘务员服务过程中更好地为旅客服务。
本书所涉及的内容有：乘务员素质，机上设备，航后工作，机上娱乐，餐饮服务等，在课程体系中属于专业课程。
本课程考核形式为笔试。
笔试主要对象是高职空乘专业第三和第四学期的学生，所以本书中不安排基础语法。
本课程考核平时成绩占30%，包括期中考试成绩，平时作业，课堂表现，出勤率等，期末考试卷面成绩占70%三、课程内容及教学要求该课程以英语为媒介以专业化为主要特点，系统而全面地展示了机上服务流程的各主要环节（包括乘务员素质，机上设备，航前准备，航后工作，餐饮服务等）中所需要的专业知识及常见的场景处理方式。
使学生能够通过地道的专业英语，学习空乘专业知识，了解空中服务中应具备的服务常识，掌握空乘专业词汇，提高空乘专业英语的应用能力。
通过学习本书，要求空乘专业的学生达到空乘服务所应有的，既细致又专业的英语服务水准。
本教材内容详实，所涉及内容有：乘务员素质，机上设备，航前准备，航后工作，机上娱乐，餐饮服务，危险品的处置，海关检疫，机场设施，紧急情况下如何控制乘客等每个单元还包括：1. 空乘专业术语：该单元主题的主要专业术语2. 主题文章：系统展示空乘服务所需要的专业知识，专业技能和相关的英语语言知识3. 本单元生词：方便学生阅读和理解4. 注释：对本单元的相关内容进行解释和补充5. 单元练习：强化主要民航知识点和英语语言实际应用能力的锻炼；加深对民航实际服务场景的理解和掌握四、教学课时安排《新世纪民航乘务英语中级综合教程》杨爱荣主编南开大学出版社 2003《新世纪民航乘务英语中级综合教程学习指南》杨爱荣天津教育出版社 2005六、撰写人朱海宁七、审核人朱海宁八、学院（部）审核（盖章）。
学高铁乘务英语的感受收获200字
学高铁乘务英语的感受
高铁乘务英语的每个单元是分为语音训练、工作会话、阅读和综合技能训练四个项目，每个项目又包含三个以上技能训练任务。
是为了在出乘准备、立岗迎客、乘行服务、设备介绍、咨询引导、解决问题、卫生安全、告别送行等工作情境中仿真呈现英语交流的过程，根据新高铁服务规定和现场任务需求设计应用训练项目。
书中的每个单元都一一对应一个基本的客运工作环境、模拟高铁车站和行车的各种英语标识、外籍旅客的各种旅行需求，通过语音、听说、读写与综合技能各个方面的学习与训练，增加了我们的知识积累，提高应用能力。
我国的高铁在全球位居前列，也会有许多外国友人乘坐，所以学习乘务英语可以极大地方便我们与他们的交流和沟通。
航空机务常用英语大全
飞机A/C（是aircraft 的英文缩写形式）航前检查preflight check航后检查postflight check短停检查transit check定检scheduled maintenance发现found或revealed（注：对已发生事情的描述常用过去式）故障trouble 或failure 或fault失效fail 或malfunction不工作inoperative 缩写INOP工作不稳定rough工作稳定smoothly排故troubleshooting为了排故for troubleshooting不能fail to…或can’t根据refer 或per to 或according to；维护手册AMM更换replaced件号part number 缩写P/N时控件time control part拆下removed安装installed上件part on下件part off放行标准DDG（是dispatch deviation g uide的英文缩写形式）最低设备清单MEL（是minimum equip ment list的缩写形式）同意放行dispatch approved 或release d因为due 或because因停场时间不足due time short没有备件lack parts 或no spare part s available 或no parts in stock待件wait for parts申请保留apply for reservation保留故障defer defect保留项目defer item保留期限due time关闭保留项目close deferred item撤消保留项目rescind deferred item前部forward 缩写fwd后部after 缩写aft左left 缩写L 或LH右right 缩写R 或RH上面upper下面lower内侧inboard 缩写I/B外侧outboard 缩写O/B内侧发动机inboard engine外侧发动机overboard engine起落架landing gear 缩写LDG主轮main wheel前轮nose wheel测试test通电测试power-on test安装测试test for installation操作测试operational test系统测试test for system正常normal 或OK异常abnormal在空中in flight在地面on ground地面检查GND check试车检查running-up test（同机）对串件interchanged…with…（不同机间）对串件exchanged…with… 或robbed…from…更新数据库updated database开关switch电门switch正常位NORM备用位ALTN人工manual自动auto选择select（注：通常也用缩写形式SEL）按钮button旋钮knob按压press把住hold释放release顺时针clockwise逆时针counterclockwise 预置preset重新设置reset一致agree不一致disagree不对称asymmetric卡阻jammed杆lever 或stick 或column操纵杆control column控制面板control panel手柄handle方向盘steering wheel放电刷static（静电）discharge（排放）wick遮光板glareshield风挡windscreen 或windshield雨刷wiper调整adjust 或regulate重新调整readjust销子pin 例如安全销safety pin插头plug插座socket插针pin电阻resistor线路wire在…之间between…and…引线lead跳开关circuit breaker（断路器）brake failure 刹车失灵继电器relay螺帽nut螺栓bolt螺钉screw松动loose脱落fall off拧紧tighten丢失lost 或missing鸟击birdstrike凹坑dent损坏damaged烧蚀burn through扎伤punctured烧坏burn out磨损wearing 或worn在范围内within limits超标out of limits见线exposed threads油箱tank燃油fuel滑油oil液压油hydraulic fluid泄露leak（注：也常用名词leakage）& 是and的简写符号，表示“和”，“又”等意思No. 是number的缩写，表示号码，例如1号为No.1机长captain 副驾驶first officer 缩写F/O观察员observer乘务员attendant飞机大概机头nose机腹belly蒙皮skin机身airframe翼肋rib翼梁spar机翼wing翼尖wing tip前缘leading edge后缘trailing edge操纵面control surface客舱cabin 或passenger compartment 座位seat排row（如：第5排译作row 5）过道aisle地板floor天花板ceiling隔板partition厨房galley厕所toilet驾驶舱cockpit货舱cargo轮舱wheel well 缩写W/W设备舱bayATA 21空调空调air-conditioning 缩写a/c空调舱air-conditioning pack自动驾驶autopilot冲压空气作动器ram air actuator出气活门air outlet valve排气活门exhaust valve温度控制活门TEMP CONT valve引气bleed air自动automatic缩写AUTO人工manual正常normal 缩写NORM备用alternate 缩写ALTN设备冷却equipment cooling排气扇exhaust fan供气扇supply fan低流量low flow头顶分配管overhead distribution duct 进气管inlet duct主热交换器primary heat exchanger 次热交换器secondary heat exchange r增压室plenum增压pressurization 加热heating压力控制pressure control滤网filter温度指示器temperature indicator客舱高度cabin altitude压差指示器differential press indicator 客舱爬升率cabin rate of climb空气循环机air cycle machine 缩写AC M主分配管main distribution manifold 客舱压力控制组件cabin press control module水分离器water separator压力选择面板press selector panel控制继电器control relay人工超控继电器manual override relay 传感器sensor过热电门overheat switch压气机出口过热电门compressor outlet overheat switch外溢活门outflow valve单向活门check valve关断活门shutoff valve释压活门relief valve配平调节活门trim modulating valve风挡windshieldATA22 自动驾驶自动驾驶autopilot液压hydraulic 缩写HYD副翼aileron襟翼flap缝翼slat安定面stabilizer方向舵rudder升降舵elevator扰流板spoiler减速板airbrake传感器transducer发射机transmitter马赫配平作动器mach trim actuator自动油门auto-throttle偏航阻尼器yaw damper失速管理stall management机长captain副驾驶first officer 缩写F/O观察员observer伺服马达servo motor速度配平speed trim巡航cruise起飞/复飞电门takeoff/go around switc h俯仰pitch横滚roll驱动组件drive unit跳开关circuit breaker ATA23 通信通信communication旅客广播passenger address 缩写PA 天线antenna选呼select call 缩写SELCAL娱乐系统entertainment system磁带机tape reproducer内话interphone语音记录器voice recorder天线偶合器antenna coupler乘务员面板attendant panel话筒headset指示灯indicator light氧气面罩oxygen mask音频控制面板audio control panel音频选择面板audio select panel语音/数据继电器voice/data relay呼叫电门call switch收发机transceiver应急dingwei发射机emergency locator transmitter无线电频率组件radio frequency unit 遥控电子组件remote electronics unitATA24 电源电源electrical power电瓶battery电压计voltmeter发电机generator启动机starter静变流机static inverter外电源external power地面服务电门ground service switch 变压器transformer汇流条电源控制组件bus power control unit备用电源控制组件standby power contr ol unit变频器converter整流器rectifier保险丝fuseATA25设备和装饰设备equipment装饰furnishing医药箱medical kit厨房galley厕所lavatory旅客座位passenger seat过道aisle逃离绳escape lanyard隔板sidewall panel电子舱electronics bay 旅客服务组件passenger service unit 站位station逃离滑梯escape slide内窗inner window后货舱AFT cargoATA26 防火防火fire protection灭火瓶fire extinguisher bottle头顶探测器overhead detector龙骨梁keel beam过热探测器overheat detector发动机支架engine strut大翼过热探测器wing overheat detector 主轮舱main wheel well烟雾探测smoke detector厕所烟雾指示灯lavatory smoke indicat or light火警灯fire warning light过热探测控制组件overheat detector co ntrol module测试电门test switch故障/不工作和过热/火测试电门FAULT/I NOP and OVHT/FIRE test switch灭火测试电门extinguisher switch ATA27 飞行控制飞行控制flight control机翼wing翼尖wing tip副翼配平作动器aileron trim actuator升降舵调整片elevator tab地面扰流板ground spoiler前缘缝翼leading edge slat缩写LE slat 后缘襟翼trailing edge flap缩写TE flap 方向舵配平作动器rudder trim actuator 副翼组件aileron assembly抖杆stick shaker放出extend收起retract保险fuse襟翼位置指示器flap position indicator 襟翼收放测试test for R/E（retract/ ext end的缩写形式）flaps预位arm转换机构transfer mechanism驱动电动马达drive electric motor驱动液压马达drive hydraulic motor失速警告测试面板stall warning test pa nel放下down收上up安定面配平stabilizer trim控制杆control column速度刹车speed-brake自动缝翼控制活门auto-slat control v alve内锁活门interlock valve旁通活门bypass valve控制轮control wheelATA28 燃油燃油fuel中央油箱center tank加油指示fueling indicator预选preselect加油喷嘴refuel nozzle燃油系统面板fuel system panel大翼加油面板wing fueling panel增压泵boost pump加油浮子电门refuel float switchATA 29液压液压hydraulic液压管路hydraulic line液压作动筒hydraulic actuator液压泵hydraulic pump压力控制活门pressure control valve 压力传感器pressure sensor释压活门relief valve流量控制活门flow control valve密封圈seals刹车压力指示brake press indicator故障探测fault detector热交换器heat exchanger排放油滤drain filter储油箱reservoir回油滤return filter低压电门low pressure switch液压过热警告电门hydraulic overheat warning switch压力传感器pressure transmitterATA30 防冰/防雨防冰和雨anti-ice & rain风挡windshield雨刮rain wiper皮托管pitot废物waste窗户加热电源window heat power加热面板heat panel总温传感器total temperature sensor 防冰自动油门电门anti-ice auto-throttle switch风挡传感器电门windshield sensor swi tch热电门thermal switch左/右侧窗户温度热控制组件L / R sid e window heat control unit 进气整流罩inlet cowl热防冰活门thermal anti-ice valve ATA31 指示/记录系统指示indicating仪表indicator 或gauge记录recording显示display控制面板control panel飞行记录仪flight recorder位置传感器position sensor起落架音响警告landing gear aural war ning时钟显示clock display主警告master caution打印机printer测试接头test connector耦合器coupler马赫空速mach airspeed固态飞行数据记录仪solid state flight data recorder控制杆位置传感器control column posi tion sensor控制轮control wheel地面扰流板内锁活门GND spoiler int erlock valve升降舵位置传感器elevator position s ensor方向舵踏板位置传感器rudder pedal p osition sensor副翼位置传感器aileron position地面扰流板升起压力电门GND spoiler up press switch显示组件display unitATA32 起落架起落架landing gear 缩写LDG机轮wheel主轮main wheel前轮nose wheel左外left outboard 或left outside（注：left通常可用大写L表示）左内left inboard 或left inside右外right outboard 或right outside （注：right通常可用大写R表示）右内right inboard 或right inside刹车brake刹车蓄压器brake accumulator主起落架main landing gear上锁作动器uplock actuator下锁作动器downlock actuator前起落架nose landing gear转弯steering防滞anti-skid起落架锁定gear locked 起落架舱门wheel door轮舱wheel well放轮gear extension收轮gear retraction收放测试test for R/E（retract/ extend 的缩写形式）起落架被卡阻gear jammed轮胎tyre爆胎burst瘪胎deflated tyre轮胎被扎破puncture轮胎tyre见线exposed threads磨损wear 或worn out裂纹cracks超限out of limits在范围内within limits空/地继电器air/ground relay自动刹车autobrake刹车保险brake fuse人工释放manual extension液压刹车压力指示器hydraulic brake pr essure indicator停留刹车parking brake故障灯fault light解除预位灯disarm light不工作灯INOP light限流器flow limiter扭力杆torsion link人工放出机构manual extension mecha nism放下并锁上传感器down and locked se nsor收上并锁上传感器up and locked sens or下锁弹簧downlock spring减振支柱shock strut侧支柱side strut阻力支柱drag strut人工放出限制电门manual extension li mit switch刹车踏板电门brake pedal switch前轮转弯电门nose wheel steering sw itch防滞传感器antiskid transducer刹车调节活门brake metering valve 加注活门charging valve选择活门selector valve转换活门transfer valve隔离活门isolation valve防滞活门antiskid valve往复活门shuttle valveATA33 灯灯light 闪光灯strobe light航行灯navigation light 缩写NAV light 防撞灯anti-collision light着陆灯landing light信号灯signal light下滑灯approach light机翼照明灯wing illumination light标志灯logo light滑行灯taxi light应急照明灯emergency light机身灯fuselage light转弯灯turnoff light尾灯tail light窗灯window light荧光灯fluorescent lamp地板灯floor light阅读灯reading lamp灯座lamp socket 或lamp base灯架lampholder地图灯cap light灯组件light module明bright暗dim灯泡bulb烧坏burn out灯罩lamp cover灯亮on 或illuminate灯灭off 或turn offATA34 导航导航navigation 缩写NAV天线antenna数据库database顶端top底端bottom下滑道glide slope指点信标marker beacon无线电高度接收机radio altitude receive r无线电高度发射天线radio altitude trans mitter antenna气象雷达weather radar近地警告ground proximity warning 缩写GND PROX WARN无线电导航radio navigation姿态指示仪attitude indicator测距仪询问机DME interrogator应答机transponder收发机transceiver惯导inertial reference主注意master cautionATA35 氧气氧气oxygen 氧气面罩oxygen mask流量控制flow control充气控制inflation control热补偿thermal compensator机组氧气瓶crew oxygen cylinder氧气发生器oxygen generator氧气压力指示oxygen pressure indicato r旅客氧气面罩passenger oxygen mask 机组氧气面罩crew oxygen mask氧气系统组件oxygen system module 氧气系统面板oxygen system panel 安全销safety pin压力调节器pressure regulator氧气指示继电器oxygen indicator rela y高度压力电门altitude press switch机组氧气传感器crew oxygen transdu cer乘务员服务组件attendant service unit 厕所服务组件lavatory unit旅客服务组件passenger service unit 超压释放活门overpressure relief valv eATA36 气源系统气源pneumatics引气活门bleed air valve双压力指示dual pressure indicator引气调节器bleed air regulator预冷控制活门传感器precooler control valve sensor超温电门over temperature switch恒温器thermostat总管压力传感器manifold press transmi tterAPU引气活门APU bleed air valve单向活门check valve引气隔离活门bleed air isolation valve 预冷控制活门precooler control valve 地面气源ground pneumaticATA38 水和废物水和废物water & waste真空通风机vacuum blower排放管drain line排放接头drain fitting厕所水加热器lavatory water heater水压缩机water compressor水量指示water quantity indicator空气过滤air filter水服务面板water service panel控制手柄control handle废物量指示waste quantity indicator 不工作/测试电门INOP/TEST switch 逻辑控制组件logic control module 压缩机控制继电器compressor control relay内锁电门interlock switch水压限制电门water pressure limit swi tch废物箱waste tank水箱water tank真空马桶vacuum toilet加注/溢流活门fill/overflow valve球形活门ball valveATA49 辅助动力装置辅助动力装置auxiliary power unit 缩写APU进气门作动器air inlet actuator导向叶片guide vane燃油增压泵fuel boost pump排气温度exhaust gas temperature 缩写EGT数据记忆组件data memory module 滑油位传感器oil level sensor滑油温度传感器oil temperature senso r速度传感器speed sensor进气门位置电门air inlet door positionswitch热电耦thermocouple燃油控制组件fuel control unit点火组件ignition unit喘振活门surge valveATA52 门门door登机门entry door警告电门warning switch平衡组件counterbalance assembly紧急出口emergency exit货舱门闩cargo door latch接近面板access panel门上锁面板door unlock panel安定面配平stabilizer trimATA56 窗窗window门窗door mounted window旅客窗passenger compartment windo wATA71 动力装置动力装置power plant发动机engine发动机短舱nacelle 发动机吊舱pod风扇fan风扇叶片fan blade进气罩inlet cowl涡流控制装置vortex control device 缩写VCD释压门pressure relief door接近门access door滑油箱oil tank风扇罩fan cowl铰链hinge风扇罩面板闩fan cowl panel latch发动机架engine mount发动机燃烧室engine combustor高压涡轮组件high pressure turbine a ssembly附件齿轮箱accessory gearbox传动齿轮箱transfer gearbox转子，叶轮spinner气缸cylinder转速revolution per minute 缩写RPM 尾喷管nozzle磁堵magnetic plug发动机慢车位idle发动机喘振surge发动机停车engine shutdown发动机熄火engine flame outATA73 发动机燃油和控制发动机燃油和控制engine fuel & contro l燃油系统fuel system燃油箱fuel tank通气孔vent加油栓fuel hydrant燃油管路fuel line放油活门dump valve燃油泵fuel pump燃油滤fuel filter接头joint燃油流量表fuel flow indicator导线束wiring harness燃油总管fuel manifold燃油喷嘴fuel nozzle发动机控制面板engine control panel 插头plug备用电源继电器alternate power relay 风扇进气温度传感器fan inlet temperat ure sensor压差电门differential pressure switch 电子发动机控制electronic engine con trol 缩写EEC燃油流量传感器fuel flow transmitter ATA74 点火点火ignition点火激励器ignition exciter发动机起动电门engine start switch发动机点火电门engine ignition switchATA75 发动机空气发动机空气engine air可变引气活门variable bleed valve 缩写VBV高压涡轮间隙活门HP turbine clearanc e valve 缩写HPTCV低压涡轮间隙活门LP turbine clearance valve 缩写LPTCV位置传感器position transducer过渡引气活门transient bleed valveATA76 发动机控制发动机控制engine control起动杆start lever点火电门ignition switchATA77 发动机指示发动机指示engine indicatingATA78 排气排气exhaust反推thrust reverser套筒sleeve同步锁SYNC lock顺序电门sequence relay控制电门control switch发动机附件组件engine accessory unitATA79 发动机滑油发动机滑油engine oil润滑剂lubricant润滑lubrication滑油管路oil line探测器detector回油scavenge回油过滤scavenge filter主滑油/燃油热交换器main oil/fuel heat exchanger滑油压力传感器oil pressure sensor滑油压力表oil pressure indicator滑油温度表oil temperature indicator滑油散热器oil cooler滑油温度传感器oil temperature sensor 滑油滤旁通警告电门oil filter bypass w arning switch 滑油箱oil tank滑油量传感器oil quantity transmitter 润滑组件lubrication unit常用语句……检查发现……1. 航后检查发现左后航行灯不亮。
乘务英语词组
空中乘务员cabin attendant飞行服务手册flight service handbook 职业形象professional image扬声器loudspeaker system客舱故障cabin fault国际航线international airline需优先照顾旅客priority guest客舱门cabin door习惯用语idiomatic phrase救生衣life jacket/vest紧急情况说明卡emergency instruction card氧气面罩oxygen mask地方口音regional accent紧急出口emergency exit无成人陪伴儿童unaccompanied minor起落架landing gear有残疾的乘客handicapped passenger飞行路线flight route飞机设施aircraft facility杭州Hangzhou安全带seat belt西湖West Lake娱乐设施entertainment system 苏提Su Bank视力有障碍的乘客visually impaired passenger白堤White Bank客舱服务cabin service三潭印月San Tan Yin Yue钱塘江Qian Tang Jiang River中转停留transit stop个人财物personal effects 旅行证件travel document飞机紧急着陆emergency landing离港(放行)许可departure clearance目的地机场destination airport航站楼terminal登机桥boarding bridge登机卡boarding card安全演示safety demonstration出发/终点城市departure/destination city 准备会briefing 机械师flight engineer颠簸turbulence 舱门滑梯door slide驾驶舱flight deck机身fuselage平衡配重weight-and-balance折椅folding seat航空业aviation industry 随身携带行李carry-on luggage海关，移民和检疫Customs,Immigration and Quarantine(飞机)滑行道taxi-way行李认领区Baggage Claim Area出发(到达)时间departure(arrival) time保健食品medical meal糖尿病人食品diabetic meal 低盐食品low salt meal。
乘务英语综合教程unit 17
4． release v. “释放，解放”
Examples: ----- To release a prisoner is to set him free.
释放囚犯就是让他获得自由。 ----- It is dangerous to release radioactivity into the
Language Points
the pilot, is in command during the flight, and the responsibilities of command begin well before the flight. Therefore, if the crew are aware of this and conduct themselves accordingly, passengers will feel more relaxed and less anxious.
Language Points
Passengers need not be passive. This has been proved in several failed hijack attempts. Passengers were able to assist the crew in overpowering a hijacker or terrorist. However airlines would much rather that passengers had a safe and uneventful flight.
Century English for Cabin Attendants
Unit 17: The Safety of Passengers
大中专高铁乘务专业英语教学课件ppt课件
B. On the train 在列车上
• the Forbidden City 故宫
• the Great Wall
长城
• the Temple of Heaven 天坛
• the Summer Palace 颐和园
• Soul’s Retreat Temple 灵隐寺
• Six Harmonies Pagoda 六和塔
载
协作某事
负
客车 列 车
一、问候语
Good morning . 您好！（早上好） Good afternoon. 您好！（下午好） Good evening. 您好！（晚上好） How do you do?
Nice to meet you. 见到您很高兴。 Glad to meet you. Pleased to meet you.
happen again.
提醒、建议用语
• Please be careful. 请小心。 • Don’t go far. 不要走远。 • Pay attention to the departure-call. • 请留心开车铃声。
Why not go and have a look? 为什么不去看一看呢？
二、欢迎语
• Welcome to our train. • 欢迎乘坐本次列车。
• Welcome aboard! 请上车！
Example 1:
• A: Good morning! • B: Good morning! Welcome aboard! • A: Thank you. It's nice to be here. • B: Hope you enjoy your trip.
B. Requests 请求
空中乘务英语专业实训总结
空中乘务英语专业实训总结
空中乘务英语专业实训总结
空中乘务英语专业实训是为了培养航空乘务人员在国际化工作环境中运用英语进行沟通的能力而开展的一项训练。
下面将对该专业实训进行总结，以便更好地理解和应用所学内容。
在空中乘务英语专业实训中，学员接受了一系列与航空业务相关的英语培训，包括但不限于航班安全和服务流程的英语表达、应对突发事件的英语沟通、旅客服务和疏导的英语技巧等。
通过此次实训，学员掌握了以下几个方面的知识和技能。
首先，学员在实训中学习了航班安全和服务流程的英语表达。
他们学习了如何使用英语进行安全示范，包括用简洁明了的语言解释紧急出口、安全带的使用方法等。
此外，学员还学习了如何用英语进行服务流程的介绍，例如如何礼貌地询问旅客的需求、提供饮食和饮料等服务。
其次，学员在实训中学习了应对突发事件的英语沟通。
他们学习了如何在紧急情况下用英语向旅客传达重要信息，如火警、紧急迫降等。
学员还学习了如何以冷静和专业的态度应对旅客的紧急求助，并通过实践演练提高了应对突发事件的应急反应能力。
此外，学员还学习了旅客服务和疏导的英语技巧。
他们学习了如何用英语向旅客提供准确和恰当的服务信息，如餐食选择、座位调整等。
他们还学习了如何用简单而礼貌的语言处理旅客投诉和疑问，并通过角色扮演和模拟训练提高了与旅客沟通的能力。
综上所述，空中乘务英语专业实训提供了一个全面的培训平台，帮助学员掌握了航空业务中使用英语沟通的关键技能。
通过实训，学员不仅提高了英语水平，还培养了应对紧急情况和与旅客沟通的能力。
这将有助于他们在未来的工作中更好地适应国际化的航空工作环境。
航空乘务英语试题及答案
航空乘务英语试题及答案一、选择题（每题2分，共20分）1. What is the most important thing to remember when serving passengers on a flight?A. To be polite and respectfulB. To be punctual and efficientC. To follow all safety proceduresD. To ensure the comfort of all passengers答案：C2. Which of the following is NOT a typical duty of a flight attendant?A. Serving meals and beveragesB. Assisting with boarding and disembarkingC. Performing safety demonstrationsD. Designing the aircraft's interior答案：D3. What should a flight attendant do if a passenger becomes ill during the flight?A. Ignore the situationB. Offer first aid if trainedC. Ask the passenger to leave the aircraftD. Call for a doctor over the PA system答案：B4. Which of the following is NOT a reason for a flight delay?A. Bad weatherB. Mechanical issuesC. OverbookingD. A passenger's request to change seats答案：D5. What is the primary language used for communication between flight crews and air traffic control?A. EnglishB. FrenchC. SpanishD. Mandarin答案：A6. What should a flight attendant do if they notice a passenger is not wearing their seatbelt during turbulence?A. Ignore itB. Politely remind the passenger to fasten their seatbeltC. Scold the passengerD. Report the passenger to the captain答案：B7. Which of the following is NOT a part of the pre-flight safety briefing?A. Location of emergency exitsB. Use of life vestsC. How to use the in-flight entertainment systemD. Demonstration of the seatbelt答案：C8. What should a flight attendant do if they suspect a passenger is carrying a prohibited item?A. Ignore itB. Report it to the captainC. Confront the passenger directlyD. Ask the passenger to leave the aircraft答案：B9. What is the term for the initial announcement made by the flight attendant after the aircraft doors are closed and before takeoff?A. Pre-departure briefingB. Welcome aboard announcementC. Safety demonstrationD. Final boarding call答案：B10. Which of the following is NOT a responsibility of a flight attendant during an emergency landing?A. Assisting passengers with evacuationB. Ensuring all passengers are seatedC. Operating the emergency slidesD. Providing entertainment to distract passengers答案：D二、填空题（每题2分，共20分）11. The flight attendant should always maintain a(n) _________ attitude towards passengers.答案：professional12. In case of an emergency, the flight attendant must follow the _________ procedures.答案：emergency13. The term "cabin crew" refers to the _________ and flight attendants on an aircraft.答案：pilots14. The flight attendant should ensure that all passengers are_________ before takeoff.答案：seated15. The flight attendant is responsible for the _________ of the passengers during the flight.答案：safety16. The flight attendant should be familiar with the _________ of the aircraft.答案：layout17. The flight attendant must be able to _________ in case of an emergency.答案：act calmly18. The flight attendant should be able to _________ different languages to communicate with passengers.答案：speak19. The flight attendant should always be _________ to the needs of passengers.答案：attentive20. The flight attendant should _________ any safety concerns to the captain immediately.答案：report三、阅读理解题（每题2分，共20分）阅读以下短文，并回答问题。
乘务员日常英语用语
乘务员日常用语Passenger Reception and Seat Arrangement 迎接旅客和安排座位（One stewardess stands at the front cabin door to welcome the passengers aboard.Others show the passengers to their seats and arrange their baggage.）S:stewardess P:passengerS: Good morning，sir.Welcome aboard!P1: Good morning!Could you direct me to my seat?S: Sure.Your boarding pass，please?P1: Yes.Here it is.S: It“s 16A.Well ，it“s in the middle of the cabin，the window seat.This way，please.I “ll show you your seat.(They find that the seat has been occupied by a woman.)P1: You did say a window seat?S: Yes.Row 16 seat A.I“m afraid the woman might be in the wrong seat.Please wait a minute here.P1: Excuse me，ma“am.May I see your boarding pass?P2: Here you are.S: I“m afraid you“re sitting in the wrong seat.This is 16A，but your seat number is 6A，in the front of the cabin.The numbers are shown along the overhead compartment.P2: Oh.I“m sorry.I“ll move，then.S: That“s all right.May I help you with your bags?P2: No，I can do it myself.Thank you just the same.S: That“s all right now，sir.P1: What a relief.Thank you very much.S: You are welcome. (一位女乘务员站在机舱门口欢迎乘客登机。
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客舱服务常用英语短句 1、Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗? 2、Would you like anything to drink first? 您想先喝点什么? 3、Here is today''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? 4、Thank you for waiting sir．Here you are．Anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 5、How about the sweet? 甜食要不要? 6、May I clear up your table now? 现在可以收拾您的桌子吗? 7、Are you going to study there or just for sight seeing? 你是去学习还是只去旅游? 8、The flight has been delayed because of bad weather． 由于天气恶劣，航班已经延误。 9、We can''t take off because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。 10、Our plane is bumping hard．please keep your seat belt fastened。 我们的飞机颠簸得厉害，请系好安全带。 Before Take-Off 起飞前 1. Morning, madam（Sir）. Welcome board! 早上好，女士（先生）。欢迎登机！ 2. May I introduce myself, I''m ___, the chief purser ofthis flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. Morning, sir. Welcome aboard. Business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. Follow me, please. Your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. An aisle seat on the left side ------ Here you are, sir. 是左边靠走廊座位------这是您的座位。 6. I’m afraid you are in the wrong seat. 20C is just two rows behind on the other aisle. 恐怕您坐错位子了，20C正好在那边走廊的后二排。 7. Excuse me for a second, I’ll check. 请稍等一下，我查查看。 8 The plane is about to take off. Please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. You know the weather in Hongkong is not so good. It has been delayed. 你知道香港的天气不太好，飞机延误了。 10. Air China Flight CA937 leaves at 0730 in the morning. 中国国际航空公司CA937航班，上午7：30起飞。 11. Flight No. 926, leaving Tokyo at 1740, flies nonstop back to Beijing. CA926航班17：40离开东京直飞回北京。 12. You’re flying economy class. Is that right? 您是坐经济舱，对吗？ Emergency Situation 紧急情况 1. Fasten your seat belts immediately. The plane will make an emergency landing because of the sudden breakdown of an engine. 马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。 2. Don''t panic! 不要惊慌。 3. Our captain has confidence to land safely. All the crew members of this flight are well trained for this kind of situation. So please obey instructions from us. 我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。 4. Take out the life vest under your seat and put it on! 从座椅下拿出救生衣，穿上它！ 5. Don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab. 请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。 6. Put the mask over your face! 戴上氧气面罩！ 7. Bend your head between your knees! 把你的头弯下来放在两膝之间！ 8. Bend down and grab your ankles. 弯下身来，抓住脚踝。 9. Get the extinguisher. 拿灭火器来！ 10. Open seat belts. Leave everything behind and come this way! 解开安全带，别拿行李，朝这边走！ 11. This plane has eight emergency exits. Please locate the exit nearest to you. 本架飞机有八个安全门，请找到离你最近的那个门。 12. Jump and slide down! 跳滑下来！ 机舱内的15种中英文常用语 下面介绍的15种常用语，请不断练习，直到可以脱口而出为止。 （１）您好，欢迎。Good morning (afternoon,evening) sir,welcome aboard. （２）是，对。Yes, I see. （３）请。Please. （４）是，马上就去。Yes,I’m going away right now. （５）很报歉（对不起）。I’m sorry. （６）让你久等了。Thank you for waiting (sir)。 （７）是，马上给您拿来。I’ll get one for you in just a moment. （８）打扰了（过意不去）。Excuse me. （９）知道了（不知道）。Yes, I know (No, I don’t know). （１０）是您叫我吗？Did you call me? （１１）不清楚，马上查询。I’m not sure, I’ll check it. （１２）不客气。It’s my pleasure. （１３）谢谢。Thank you very much. （１４）托您的福。Thanks to you. （１５）祝您旅途愉快。I hope enjoy your flight.
Before Take-Off 起飞前 1. Morning, madam（Sir）. Welcome board! 早上好，女士（先生）。欢迎登机！ 2. May I introduce myself, I''m ___, the chief purser of this flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. Morning, sir. Welcome aboard. Business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. Follow me, please. Your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. An aisle seat on the left side ------ Here you are, sir. 是左边靠走廊座位------这是您的座位。 6. I’m afraid you are in the wrong seat. 20C is just two rows behind on the other aisle. 恐怕您坐错位子了，20C正好在那边走廊的后二排。 7. Excuse me for a second, I’ll check. 请稍等一下，我查查看。 8. The plane is about to take off. Please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. You know the weather in Hongkong is not so good. It has been delayed. 你知道香港的天气不太好，飞机延误了。 10. Air China Flight CA937 leaves at 0730 in the morning. 中国国际航空公司CA937航班，上午7：30起飞。 11. Flight No. 926, leaving Tokyo at 1740, flies nonstop back to Beijing. CA926航班17：40离开东京直飞回北京。
12. You’re flying economy class. Is that right?