023-35 Interviewing Skills 01Jun05_Chinese
Interviewing Skills 面试技巧
What to Bring
Extra copies of your resume Letters of references or contact information for
references
Portfolio List of questions
to ask employer
Shake hands firmly with interviewer(s) Address everyone by their title Make eye contact Be positive
Avoid being negative about past employers
Relate your answers to the company and how you can help Don’t inquire about salary until you have received an offer Get a business card from the employer Speak slowly, clearly and with confidence
Preparation
Do research on the company
Review your resume and make any
changes in work history Network with alumni who currently work at the company Keep in mind specific examples that support items listed on your resume Analyze your strengths and weaknesses
Interviewing Skills
Interviewing Skills●Structured conversation between two parties●Types of interviews:- Appraisals: evaluations of past + future performance- Grievance: involve 3rd. Party- Bad news: immediate clear and honest presentation- Exit: gather information to contribute to understanding- Counselling: problem affecting work + overcome at organization- Information gathering: sealing data on which to base decision- Employment: recruit●Successful interviewing- 3 stages: preparing, interview and follow-up- phases in recruitment process: specification, sourcing, pre-selection, prep, interview +assess.●Pitfalls- Pre-skilled and experienced for role - narrows candidates downs?- Recruit within stereotypes.●Typical styles of questions:- Theorists: generates desirable answers- Fact Finder: Emphasis what's done. Not how- Fortune-teller: ability to think fast? No proof plans will happen?- Therapist: hard to validate- Behavioural: focus on persons thinks, says and does●Behavioural Interview- emphases value of past performance in making recruitment(Feature: interviewee= 80% talking and relaxed)●Selection Process1) Defining the job specification:- overall purpose, key activities, hours, structure, targets package2)Determine person specification:- knowledge, skills, competences, experience, personality3)Design selection methods:- behavioural interviews, psychometric tests, skills test, simulations, discussion groups4)The interview:- Preparation: establish purpose, learn about interviewee, anticipating psychological climate & defining interviewing structure- Conducting: opening interview, questions and closing- Opening: relax interviewee, introductions, ice breaker- Questions: open/close/semi-open/semi-closed- avoid; hypothetical and theorising and leading- start with general; narrow in or vice versa- Data must be generated from actual achievements- Summarize: describe next steps, review, answer questions 5) Follow up:- complete evaluation/ other paperwork- discuss with parties- take agreed action[Preparation is IMPORTANT]。
招聘面试技巧和方法
招聘面试技巧和方法There are various techniques and methods for conducting successful recruitment interviews.招聘面试的成功技巧和方法有很多。
First and foremost, it is essential to prepare thoroughly for the interview. This includes understanding the job requirements, researching the company, and reviewing the candidate's resume.首先，充分准备是非常重要的。
这包括了解工作要求、研究公司和审阅候选人的简历。
During the interview, it is important to create a comfortable and welcoming environment for the candidate.面试过程中，对候选人创造一个舒适和友好的环境很重要。
Active listening is crucial during the interview process. This involves giving the candidate full attention, maintaining eye contact, and nodding to show understanding.面试过程中积极倾听很关键。
这包括全神贯注、保持眼神交流，并点头表示理解。
As an interviewer, it is important to ask open-ended questions that prompt the candidate to provide detailed responses.作为面试官，提问时需要问开放式问题，促使候选人提供详细的回答。
有效率的面谈技巧
An overview of the Hiring Process
招募的流程
System(系统)
Manpower Planning 人力计划 Recruitment-Internal External 招募:内徵/外徵 Applicant Evaluating 评估应徵者
Employment placement
● 15
The interview process (面谈过程)
A.Opening the interview(开始面谈) (开始面谈 First make sure you identify yourself by name and title. 介绍自己的名字,职位及面谈原因. (a). Build rapport 建立亲和力 (b). Convey openness 开放式传达 (c). Importance of first impression 第一印象的重要性
Interviewing selecting placement of successful 3 incumbent(面谈,筛选,适合的人选)
雇用适合的人选
What is the main objective of interview? 面谈的宗旨
To get sufficient information from the applicant to be able to accurately predict future job performance 从应聘者身上得到足够的资源来预测他未来的工作表现. Giving each applicant a realistic picture of the job for which she/he is applying 提供应聘者有关应徵职位的实际状况. Leaving each applicant with the feeling that she/he has been giving an equal opportunity to present herself/himself 让应聘者留下一个公平竞争的印象. creating among applicants a good image of the organization and a strong desire to take his job
InterviewTrainingSkills
1 - Body Language
DON’T DO THIS:
1 - Body Language
SITTING:
Don’t slouch Don’t sit up too straight Look comfortable when you sit Boys – just have your legs “slightly apart” Girls – DON’T!!!
1 - Body Language
LOOK ENGAGED:
When you are being spoken to “nod your head slightly” but “not up and down like a chicken”
As he/she is talking to you can look away to the side for a short time – then go back and focus on the person again – this shows the interviewer that you are taking in the information
“say 10 years” “What will you do if you DON’T get this
job”
3 – Be Prepared
Preparation is the KEY to doing an Interview.
Do not think you can just go to the company and try to go through it because you are smart.
招聘面试技巧和方法
招聘面试技巧和方法（中英文版）英文：Preparation is key when it comes to job interviews.Research the company thoroughly, understand the role you"re applying for, and practice common interview questions.Dressing professionally and arriving early shows initiative and respect.During the interview, maintain good eye contact, offer a firm handshake, and smile.Listen carefully, answer confidently, and ask relevant questions.Body language plays a significant role, so sit up straight, avoid crossing your arms, and be mindful of your gestures.After the interview, send a thank-you email to express your appreciation for the opportunity.中文：面试时，准备工作至关重要。
要深入研究公司，了解您申请的职位，并练习常见的面试问题。
着装得体并提前到达，显示出您的主动性和尊重。
面试期间，保持良好的眼神交流，提供坚定的握手，并微笑。
仔细倾听，自信地回答，并提问相关问题。
肢体语言起着重要作用，因此请保持直坐，避免交叉双臂，并注意您的手势。
面试技巧 interview skills
Interviewing is a learned skill, and there are no second chances to make a great first impression. So let’s look at the following moive to enhance your interview skills.Preparation before Interview: A light make-up is appropriate. Whether you wear a suit or something less formal depends on the company culture and the position you are seeking. For most interviews, a suit is the appropriate attire. The interviewee need to prepare for resume, and should arrive in 10 minutes earlier.Etiquette of knocking door: the formal way is knocking door 3 times long and 2 times short.Greeting etiquette: the formal greeting way is natural and easy.Etiquette of walk-posture: the formal way to walk is holding your head high and chest out, this seems to be in high spirit and full of confidence. Walk on a straight line, the main part of the body should be a little forward, the head must be ahead, the eyes should look forward with the smile face. Upper body is upright and shoulders is flat, shaking arm harmoniously, the swing scope of shaking arms is about 45degrees. It couldn’t be smaller or bigger. The step should be about 40 to 45 centimeter. The female should walk in a line ,never shake your hip, look around and put your hand into pocket.The etiquette of handshake: When we shake hands with others, we should use the right hand. The time of handshake is about 2 to 3 seconds, it is too bad to catch people’s hand long time. When you shake hands with women and someone, the time is about 1 second. However, it is impolite to refuse the others’ initiative handshake. Of course, the smile face should be with your handshake, and show our greeting. There are something important need to pay attention when we shake hands. We need to look at the others’ eyes with smile, hand must be clean ,nails should be trimmed, the power should be moderation. However , when the others’ hands are dirty or wet, we can refuse to shake hands, and we need to explain it and show apology.Etiquette of standing posture: When we stand, the upper body should be upright, through the chest out and receive the abdomen, the shoulders keep flat sways naturally, the waist keep straight, two legs keep straight closely. When female stand, two feet show “v”, heels should be close. If the female feel tired ,they can backward half step, remember that never to deviate feet too big.Etiquette of sending resume: When send a resume, upper body should be a little forward, be sure of that each interviewer have one, show respect with our two hands to send resume. The middle is first, the right is second, the left is final. The front of resume should face interviewer, not ourselves.Etiquette of sitting posture: When we sit, we should be light and slow. The upperbody must be straight, the main part of body need to be straight down, spine and waist keep straight, chest out, shoulders keep relax naturally. The hands put on knees, the legs keep close, eyes look forward straight with smile. And never to be full of chair, bend forward and backward and shake legs and feet. And lazy action is forbidden, such as pulling cloth, playing fingers, clean hairs up.Etiquette of talking:When we talk with the interviewer, we need eye-contact to show respect. The talking voice need to be proper. There are four forbidden rules need to be attention: we cannot interrupt interviewer’s talking, we don’t need supply the interviewer, we cannot correct the interviewer’s mistakes, we cannot query interviewer. When we talk, our action need to be careful. Remember that never to be hesitate and avoid the eye-contact, this is in confident.Forbid us to cottoning up to interviewers.We need clear voice, balanced intonation and speed when interview. It shows people physiological quality and literary quality.In order to avoid some embarrassing action, such as sneeze, we need to say sorry to ease the embarrassing atmosphere.Etiquette of smile:Smile is the basic etiquette .True smile can make people who come from different culture close and create a good atmosphere to communicate.The end of interview: Stand up lightly and put the chair back to the original position. Shake hands with the interviewer politely and show thanks.Say good bye to the interviewer.。
interviewskill面试技巧
测验、初试
对
照 职
人力资源部面试
位
说 用人部门面试
录 用
明
人
书 ，
高层管理者面试
员
甄
选
背景调查
人
员
身体检查
interviewskill面试技巧
试玉要烧三日满，辨才需待七年期
PPT文档演模板
interviewskill面试技巧
合适人员=能持续保持好的表现+ 留在公司一段时间
PPT文档演模板
interviewskill面试技巧
u 简历可以让您了解到应聘者的工作经历和 教育背景。
u 从这些信息可以判断哪些应聘者不符合最 起码的工作要求。
n 运用有效的面试技巧
u 短时间内对方的技能、个性等与工作相关 的因素进行考察并做出结论。
PPT文档演模板
u 面试帮助你发现应聘者在现实情形的行为， 所获得的信息是招聘决定的重要依据。interviewskill试技巧•提出行为性问题
理论性
您将怎样说服一个在某项 重要决定上与您持有不同 观点的人？
行为性
请您举一个例子，您曾经 怎样说服一个不赞同您的 决定的人？
PPT文档演模板
interviewskill面试技巧
理论性和行为性面试问题的比较
理论性
行为性
当工作中发生一些预料不到的 变化时，您是否愿意接受这些 变化?
PPT文档演模板
interviewskill面试技巧
招聘前
当公司内部有职位空缺时,HR会 怎么做?
PPT文档演模板
interviewskill面试技巧
招聘流程
PPT文档演模板
interviewskill面试技巧
Interview Skill 面试技巧
面试中的语言沟通技巧耐心& 专心& 细心只听不问听而且问听、问、看听．：用耳朵听& 用心聆听& 用眼睛看看．：动作& 表情问．：应对自然& 针对性强& 巧避陷阱& 慎提问题目的明确．．．．：你应聘的组织& 你应聘的职位& 你的你的个性特长& 主考官可从主考官的提问方式看出其水平和个性。
喜按履历．．。
面试过程平淡乏味，似乎成了履历．．．．或缺乏激情．．表顺序提问者———大多缺乏经验复述课。
对此，只须按章回答即可。
喜从工作经验．．提问者———大多经验较为．．。
他们认为，面试应有的放矢，因此，只要了．．．．丰富解从履历表中难以获知的信息。
似乎漫不经心．．．．”。
他们为“套．”出求职者的真实情况，往往从一些．．．．提问者———大多“老奸巨滑看似同面试主题不太有关或较为轻松的话题切入，如“昨天的球赛你看了吗？”以打乱你原先准备好的“套话”，然后一步一步按照其设下的“路线”前进。
喜标新立异．．．．．。
他们的兴趣是把你逼入“死角”，因此会提出一．．．．的提问者———大多好卖弄学问些不着边际的问题，以此难倒求职者。
对此，你最好尽快“认输”，否则，会遇到更大的难题。
喜欢大谈．．本单位者．．．．———最容易对付。
他们对本单位有浓厚的“敝帚自珍”感，总想让求职者了解自己的成功之处，因此，总是在“推销”自己的单位。
对此，你只要多吹捧，大多能成功。
避开陷阱激将式．．．这是面试官用来淘汰．．．．．．．．大部分应聘者的惯用手法。
采用这种手法的面试官，往往提问之前就会用怀疑、敏锐、咄咄逼人的眼神逼视对方．．．．．．．．．．．．．．．．．．．．，先令对方心理防线步步溃退，然后猝不及防地用一个明显不友好的发问激怒对方。
1、“你的经历太单纯，而我们需要社会经验丰富的人。
”——“我确信如果有缘加盟贵公司，我将会很快成为社会经验丰富的人，我希望自己有这样一段经历。
面试技巧Interview_Skills
Big Day Objectives
1. Going to the interview. 2. Interview Principles , skills & tips 3. Playing the game 4. First Impression 5. Verbal communication 6. The interview questions 7. Gesture and body language 8. Worst Case Scenarios
Being smart is never expressed by words.
Interview Skills 25
Preparation
Big Day
Follow Up
Ten things Employers looks for
1. What results you’ll achieve?
2. How soon you’ll b productive?
Interview Skills 19
Preparation
Big Day
Follow Up
First Impression Elements
7%
38%
55%
Appearance Speech Words
Interview Skills 20
Preparation
Big Day
Follow Up
Verbal / Non Verbal Communication
Interview Skills Preparation
8
Bin
• Prepare well • Practice
Interview Skills Preparation
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• 面谈依照提前约定的方式进行
• Complete all interviews in a pre-determined period
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
(根据需要使用 根据需要使用) 根据需要使用
客户心声/业务之声调查 客户心声 业务之声调查 VOC/VOB
需求分析
流程再造Biblioteka 解决方案设计再造路线图的日程是独立计算的 与以上DMAIC的日期不相关
流程再造
在这里输入开始日期
> > > >
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
SlideMaster-6
我们的目标:体验客户的世界 我们的目标 体验客户的世界
Our Goal: Experience The User’s World
分析我看到了什么
Analyze What I Saw
User User User User User
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Improve
Control Plan
MBB Review
Control
21/06/2004 (Use as required) 29/06/2004 VOC/VOB 29/06/2004 Requirements Analysis 05/07/2004 Process Redesign 09/07/2004 Solution Design 09/07/2004 19/07/2004 Redesign map is calculated separately with no dependencies on other block dates
Data Collection Plan for "Y" Develop Project Schedule
21/01/2004
Project Type Improvement
Launch Charter
Define
Identify 'Y" and draft charter
Charter Approved C & E Matrix or FTA 30 Day MBB Review Preliminary FMEA or FTA Plan for Key "Xs"
Effective Date: 2/2004
SlideMaster-3
Project Tracker
Project Hopper and Sponsor Role
Revision
Review 6 Sigma Databases for like projects
5
Project Start Date:
meeting (non-sales, non trouble-shooting)
• 发送或传真一份您所需要了解的话题(不要是详细的调 发送或传真一份您所需要了解的话题 不要是详细的调 查问卷) 查问卷 Send or fax topics that you would like to cover (not a detailed
>2/1/02002
改善
>31/05/2004 >31/05/2004 >31/05/2004
控制计划
移交培训/ 移交培训 流程所有人签准
最终能力研究
控制阶段FMEA回顾 回顾 控制阶段 重新修订RPN 重新修订
MBB回顾 回顾
项目最终汇报 及报告
项目审核 及项目收尾
控制
>21/06/2004 >29/06/2004 >29/06/2004 >05/07/2004 >09/07/2004 >09/07/2004 >19/07/2004
项目书 得以批准 C&E矩阵或 矩阵或 故障树分析FTA 故障树分析 第三十天 MBB回顾 回顾 FMEA 或 故障树分析FTA 故障树分析 测量系统分析 MSA 关键”X”变量 关键 变量 数据采集计划
流程图
MBB回顾 回顾
测量
>21/01/2004 >04/02/2004 >11/02/2004 >25/02/2004 >09/03/2004 >09/03/2004 >09/03/2004
KK 的5个法则Kawakita's 5 Principles 个法则
用采集来的数据进行新产品设计
For Collecting Data with Which to Design New Products
初始能力研究
多元变量流程分析
确定改善方案
MBB回顾 回顾
合同批准
分析
>22/03/2004 >15/04/2004 >15/04/2004 >15/04/2004 >15/04/2004
图例 单因子或多因子测试 实验设计(DOE) 实验设计
>2/3/02
完成 画钩 计划完成日期
实施改善
MBB回顾 回顾 实际完成日期
SlideMaster-4
如何主导拜访
How stakeholder Visits Are Done
• 分成每组 到3人的小组进行拜访Group divided into teams of 2 or 3 分成每组2到 人的小组进行拜访
to visit stakeholders
• 小组的面谈Interview by team
− −
面谈中做一个好的听众Make audience aware of interviewing traps 示范一个好的面谈实例的好处Demonstrate benefits of good
interviewing practices
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
AHA!
在探索的时候相信直觉
Trust intuition when exploring
Effective Date: 2/2004
使用定性的数据
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Effective Date: 2/2004
SlideMaster-5
就即将进行的访问通知相关人员
Calling To Set Up Process Observation
• 描述您项目的目标Describe the objectives of your project • 使受访者清楚这是一个不同类型的会议 不是销售,不 使受访者清楚这是一个不同类型的会议,不是销售 不 不是销售 是问题解答( 是问题解答 Make it clear to stakeholders that this is a different type of
Effective Date: 2/2004
SlideMaster-7
为新产品设计收集数据
Collecting Data for New Product Design
KK 的5个法则Kawakita's 5 Principles: 个法则
进度:一个弹性的进度表来跟踪所有的机会 进度 一个弹性的进度表来跟踪所有的机会
流程再造 Process Redesign
面谈技巧 Interviewing Skills
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved. Effective Date: 2/2004
Effective Date: 2/2004
Redesign
Enter Start Date Here
Copyright 2000-2002 Sigma Breakthrough Technologies, Inc. Used with permission. Copyright 2004 Cummins, Inc. All Rights Reserved.
Effective Date: 2/2004
SlideMaster-2
项目跟踪图
由项目发起人在备选项目数据库中完成
第五版
在6西格玛 西格玛 数据库 查找相似项目 “Y”变量数据 变量数据 采集计划
项目开始日期 21/01/2004
制定项目 日程
项目类别 DMAIC改善
启动项目书
定义
确定”Y”变量和 起草项目书