[电子教案]物业管理专业英语 (4)
物业管理专业英语

物业管理专业英语Title: Professional English in Property ManagementIntroduction:In the field of property management, it is essential to have a strong command of professional English to effectively communicate with clients, colleagues, and contractors. This article will discuss the importance of professional English in property management and provide tips on how to improve your language skills in this area.1. Importance of Professional English in Property Management1.1 Clear Communication: Effective communication is crucial in property management to ensure that all parties involved understand their roles and responsibilities.1.2 Legal Terminology: Property management involves dealing with contracts, leases, and other legal documents that require a good understanding of legal terminology in English.1.3 Client Relations: Building strong relationships with clients is key in property management, and being able to communicate professionally in English is essential for providing excellent customer service.2. Tips for Improving English Language Skills in Property Management2.1 Vocabulary Building: Expand your vocabulary by learning property management terms and phrases commonly used in the industry.2.2 Practice Writing: Write reports, emails, and other documents in English to improve your writing skills and ensure clarity in your communication.2.3 Role-Playing: Practice scenarios with colleagues or in training sessions to improve your spoken English and gain confidence in handling different situations.3. Resources for Learning Professional English in Property Management3.1 Online Courses: Enroll in online courses specifically tailored to property management professionals to improve your language skills.3.2 Industry Publications: Read industry publications and websites in English to stay updated on trends and developments in property management.3.3 Networking Events: Attend conferences, seminars, and networking events where you can interact with other professionals and practice your English language skills.4. Common English Phrases and Expressions Used in Property Management4.1 "Tenant Screening": The process of evaluating potential tenants to ensure they are suitable for a rental property.4.2 "Maintenance Request": A formal request from a tenant for repairs or maintenance services on the property.4.3 "Property Inspection": A thorough examination of a property to assess its condition and identify any issues that need to be addressed.5. ConclusionIn conclusion, having strong English language skills is essential for success in property management. By understanding the importance of professional English, following tips for improvement, utilizing resources for learning, and familiarizing yourself with common phrases and expressions used in the industry, you can enhance your communication skills and excel in your role as a property manager.。
物业管理英语培训教材英文版)

物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语

物业管理专业英语物业管理专业英语是指在物业管理领域中所使用的英语专业术语和表达方式。
物业管理是指对房地产物业进行综合管理和维护的一项工作,包括物业设施的维护、安全管理、租赁管理、财务管理等方面。
在国际化的背景下,掌握物业管理专业英语对于从事物业管理工作的人员来说是非常重要的。
以下是物业管理专业英语中常用的术语和表达方式:1. Property Management - 物业管理Property management refers to the operation, control, and oversight of real estate properties. It includes various tasks such as maintenance, security, leasing, and financial management.2. Facility Maintenance - 设施维护Facility maintenance involves the regular inspection, repair, and upkeep of the physical assets within a property. This includes electrical systems, plumbing, HVAC systems, and other infrastructure.3. Safety and Security - 安全与保安Safety and security measures are essential in property management to ensure the well-being of occupants and protect the property from potential risks. This includes implementing fire safety protocols, surveillance systems, and access control measures.4. Lease Management - 租赁管理Lease management involves the process of handling rental agreements between property owners and tenants. This includes lease negotiations, rent collection, lease renewals, and resolving tenant disputes.5. Financial Management - 财务管理Financial management in property management includes budgeting, accounting, and financial analysis. This involves managing income and expenses, preparing financial reports, and ensuring the financial sustainability of the property.6. Tenant Relations - 租户关系Building positive relationships with tenants is crucial in property management. This includes addressing tenant concerns, handling maintenance requests, and ensuring tenant satisfaction.7. Property Marketing - 物业营销Property marketing involves promoting and advertising available properties to attract potential tenants or buyers. This includes creating marketing materials, utilizing online platforms, and conducting property tours.8. Energy Efficiency - 能源效益Energy efficiency is an important aspect of property management. This involves implementing energy-saving measures, such as using energy-efficient appliances, optimizing building insulation, and promoting sustainable practices.9. Maintenance Schedule - 维护计划A maintenance schedule outlines the regular maintenance tasks and their frequency. This includes routine inspections, cleaning, and repairs to ensure the property is well-maintained and in good condition.10. Property Evaluation - 物业评估Property evaluation involves assessing the value, condition, and potential of a property. This is done to determine its market worth, identify areas for improvement, and make informed decisions regarding the property's management.以上是物业管理专业英语中常用的术语和表达方式。
物业管理专业英语

物业管理专业英语物业管理是指通过对房地产项目进行综合管理,保障业主权益,提供高质量的生活和工作环境。
在国际化的背景下,掌握物业管理专业英语对从事物业管理工作的人员来说至关重要。
下面是一份关于物业管理的专业英语文本,详细介绍了物业管理的定义、职责、服务内容以及相关术语。
一、定义物业管理(Property Management)是指对房地产项目进行全面管理的一项综合性工作。
它包括对房产的租赁、销售、维修、保养、安全、环境卫生等方面的管理,旨在提供良好的生活和工作环境,保障业主权益。
二、职责1. 管理和维护物业设施:负责对物业设施进行日常维护、保养和修理,确保设施的正常运行。
2. 租赁和销售管理:负责物业的租赁和销售工作,包括制定租赁合同、收取租金、协助业主进行房产销售等。
3. 安全管理:负责物业的安全管理工作,包括制定安全制度、进行安全巡查、处理紧急情况等,确保业主和员工的人身安全。
4. 环境卫生管理:负责物业的环境卫生管理工作,包括定期清洁、垃圾处理、绿化养护等,提供良好的环境条件。
5. 社区活动组织:负责组织社区活动,增进业主之间的交流和合作,提高业主对物业管理工作的满意度。
三、服务内容1. 设施维护服务:提供设施维护服务,包括设备检修、维护和更新,确保设施的正常运行。
2. 客户服务:提供优质的客户服务,包括处理业主的投诉、提供咨询和建议,解决业主的问题。
3. 安全保卫服务:提供安全保卫服务,包括制定安全计划、安保巡逻、处理突发事件等,确保业主的安全。
4. 环境卫生服务:提供环境卫生服务,包括定期清洁、垃圾处理、绿化养护等,提供良好的生活和工作环境。
5. 社区活动服务:组织社区活动,增进业主之间的交流和合作,提高业主对物业管理工作的满意度。
四、相关术语1. Property management: 物业管理2. Facility maintenance: 设施维护3. Lease and sales management: 租赁和销售管理4. Security management: 安全管理5. Environmental sanitation management: 环境卫生管理6. Community activities organization: 社区活动组织7. Maintenance and repair: 维修和保养8. Customer service: 客户服务9. Complaint handling: 投诉处理10. Security patrol: 安保巡逻11. Emergency response: 突发事件处理12. Cleaning and sanitation: 清洁和卫生总结:物业管理专业英语是从事物业管理工作的人员必备的技能之一。
物业管理英语培训课程(英文版)

物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。
物业管理专业英语

物业管理专业英语物业管理是一门涉及管理、运营和维护房地产物业的学科,它需要掌握一定的英语专业术语和表达方式。
以下是物业管理专业英语的标准格式文本:Introduction:Property management is a crucial aspect of real estate industry, involving the management, operation, and maintenance of properties. In order to effectively communicate and understand the concepts and practices in property management, it is essential to have a good command of English language and specific terminologies. This document aims to provide a comprehensive guide to English expressions and vocabulary related to property management.1. Property Types:1.1 Residential Property:Residential property refers to properties that are primarily used for living purposes, such as houses, apartments, and condominiums.1.2 Commercial Property:Commercial property includes properties that are used for business purposes, such as office buildings, retail spaces, and industrial warehouses.1.3 Mixed-Use Property:Mixed-use property combines both residential and commercial uses in a single property, such as a building with apartments on the upper floors and retail shops on the ground floor.2. Property Management Services:2.1 Leasing and Tenant Management:- Advertising and marketing rental properties- Screening and selecting tenants- Preparing lease agreements and managing lease renewals- Collecting rent and handling tenant inquiries and complaints2.2 Maintenance and Repairs:- Conducting regular property inspections- Arranging and supervising repairs and maintenance work- Ensuring compliance with health and safety regulations- Managing contracts with service providers and contractors2.3 Financial Management:- Budgeting and financial planning- Collecting and managing rental income- Paying property-related expenses, such as taxes and utilities- Providing financial reports to property owners2.4 Facility Management:- Overseeing the operation and maintenance of building systems, such as HVAC and electrical systems- Managing security and access control systems- Coordinating cleaning and janitorial services- Planning and implementing energy efficiency measures3. Common Terminologies:3.1 Property Owner:The individual or entity that owns the property and is responsible for its management and maintenance.3.2 Property Manager:The professional or company hired by the property owner to oversee the day-to-day operations and management of the property.3.3 Lease Agreement:A legally binding contract between the property owner and the tenant, outlining the terms and conditions of the lease.3.4 Rent:The payment made by the tenant to the property owner in exchange for the right to occupy and use the property.3.5 Maintenance Request:A formal request made by the tenant to the property manager or owner for repairs or maintenance work.4. Sample Dialogue:Tenant: Good morning. I have a maintenance request for my apartment. The faucet in the bathroom is leaking.Property Manager: Thank you for letting us know. We will send a maintenance technician to fix the issue as soon as possible. Could you please provide your apartment number for reference?Tenant: Sure, it's Apartment 302.Property Manager: Great. We will inform you once the repair is completed. Is there anything else we can assist you with?Tenant: No, that's all. Thank you for your prompt response.Conclusion:In conclusion, mastering property management English is essential for effective communication in the field. This document has provided a comprehensive overview of property types, management services, common terminologies, and a sample dialogue. By familiarizing oneself with these English expressions and vocabulary, property management professionals can enhance their communication skills and ensure efficient operations.。
物业管理专业英语

物业管理专业英语物业管理是一个涉及到房地产、建造、法律和商业等多个领域的综合性专业。
在国际化的背景下,掌握物业管理专业英语成为提升专业能力的重要一环。
本文将为您介绍物业管理专业英语的标准格式。
一、物业管理概述物业管理是指对房地产物业进行全面管理的一系列活动。
这些活动包括物业维护、设备管理、安全管理、租赁管理、财务管理等。
物业管理专业英语涉及到相关的专业术语、法律法规和行业规范等内容。
二、物业管理相关术语1. Property management(物业管理):指对房地产物业进行全面管理的活动。
2. Facility management(设施管理):指对物业内设施设备的维护和管理。
3. Lease management(租赁管理):指对物业租赁活动的管理和协调。
4. Maintenance(维护):指对物业内设施设备的保养和修理。
5. Security management(安全管理):指对物业安全措施的规划和执行。
6. Financial management(财务管理):指对物业财务活动的管理和监督。
7. Tenant(租户):指租赁物业的个人或者组织。
8. Landlord(房东):指出租物业的个人或者组织。
9. Contract(合同):指租赁双方签订的法律文件,规定了租赁的条件和权益。
10. Property inspection(物业检查):指对物业内部和外部的定期检查和评估。
三、物业管理流程1. Property acquisition(物业获取):包括购买、租赁或者接收物业的过程。
2. Property evaluation(物业评估):对物业进行评估,确定其价值和潜在问题。
3. Property marketing(物业市场营销):制定并执行物业出租或者销售的市场推广策略。
4. Tenant screening(租户筛选):对潜在租户进行背景调查和信用评估。
5. Lease negotiation(租赁谈判):双方就租赁条件进行商议和达成一致。
物业管理专业英语

物业管理专业英语物业管理专业英语是指在物业管理领域中使用的英语词汇、表达方式和专业术语。
物业管理是指对房地产物业进行综合管理和维护的职业,涉及到房地产、维修、安全等多个方面。
在国际化的背景下,掌握物业管理专业英语对于从事物业管理工作的人员来说是非常重要的。
以下是物业管理专业英语中常用的词汇和表达方式:1. Property management(物业管理):指对房地产物业进行综合管理和维护的职业。
2. Real estate(房地产):指土地、建造物及其上的附属设施的总称。
3. Facility maintenance(设施维护):指对物业内设施、设备进行保养和维修的工作。
4. Security management(安全管理):指对物业内安全事务进行管理和维护的工作。
5. Lease agreement(租赁协议):指租赁双方签订的合同,规定了租赁物的使用、租金、期限等内容。
6. Tenant(租户):指租用物业的个人或者企业。
7. Landlord(房东):指出租物业的个人或者企业。
8. Maintenance request(维修请求):指租户向物业管理部门提出的维修需求。
9. Property inspection(物业检查):指定期对物业进行检查,以确保其正常运行和维护。
10. Budget planning(预算规划):指根据物业管理需求制定预算计划,包括各项费用的预算和分配。
11. Occupancy rate(入住率):指物业中已租出的单位占总单位数的比例。
12. Common area(公共区域):指物业内供所有租户共同使用的区域,如大厅、走廊等。
13. Property valuation(物业估值):指对物业进行评估,确定其市场价值和租金水平。
14. Renovation(装修):指对物业进行改造或者翻新的工作。
15. Energy efficiency(能源效率):指物业使用能源的效率和节约程度。
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Greet to your desk mate.
Start a oneminute conversation after short greeting.
Follow the Samples
Meeting People for the First Time
Good morning, Sir. What can I do for you?
Put in Use
Imagine you are a front desk clerk, fill in the blanks with proper words to finish the whole conversation.
You: ______ morning, Front Desk! What ______ I do for you?
Yeah, not bad! My name is Thorsten, Thorsten·Wilson
Nice to meet
you,
Mr.
Wilson.
Nice to see you, too. Mr. Adams
3. Do It Yourself
Try to smile to your desk mate. Say Hello to your desk mate.
Oops~! You: Calm _____, sir! Don’t ______. We’ll get to you
Meeting People Again
Good afternoon, Sir. Haven’t seen you for months. Can I help you?
I’m so glad that you become one of the property owners of our company.
中等职业学校教学用书(现代物业管理专业)
《物业管理专业英语》电子教案
I
主 编 俞苏鸣
Module One
The Introduction to the Company
Section 1 Talking Face to Face
Matching
How are you?
I’m from England
What’s your name?
How do you do?
Where are you from?
Fine, thanks.
How do you do?
My name’s Andrew
2.Short conversation
Hello! My name is Peterson, Peterson·Adams. A nice day, isn’t it?
How do you do? My name is May. Glad to meet you, too.
How do you do? My name is Beryl. Glad to meet you.
OK.Thanks.
Hello, Madam. Allow me to introduce myself. My name is Zhang Hao, I’m the assistant manager of the company.
Zhang Hong
Yes. And you can call me Amy instead.
Simon
Good morning. (look at her ID card)…Er, Miss Zhang?
With pleasure. This way, please.
Well, that’ll be fine. Amy… er, I’m a prospective resident, could you introduce the house estate for me?
That’s fine. Could you tell me, how can I get to the nearest post office?
Thanks a lot. Have a nice day!
Thank you, bye~!
Bye~!
Follow the Examples
Here are some groups of short conversations. Replace the Italicized words into the ones in the word bank
Mr. Wilson: Oh, yes. There ____ ______ wrong with my washroom. It ______ quite terrible here.
You: Could you describe ______ is the problem? Mr. Wilson: The water’s everywhere ______ the room!!!!
Hello, Mr. Zhang. Nice seeing you.
Sit
down
please, let me
introduce our
company.
Hey~! Long time no see~ Susan~! How about your life?
Hey~! Long time no see~ Susan~! How about your life?
Hey~! Long time no see~ Susan~! How about your life?
Hey~! Long time no see~ Susan~! How about your life?
Act out
Word Bank
Director; Officer; secretary; accountant; saleswoman; salesman;
Sure. Go Straight down the road, then you’ll see it on your right hand side.
Good afternoon. So glad to see you again. I’ve lived here for nearly one week, and thank you for the introduction last time.