3938《管理英语2》历届试卷
国家开放大学期末考试 管理英语2
远程教育是如何学习的？怎样学毕业更顺利？对于远程教育到底是如何学习的，很多未接触的人感觉有点神秘。
尤其是对于报考的上班族而言，了解“远程教育入学后，要如何学习？怎么学才能更有效率？”是非常必要的。
总得来说，学员利用空余时间登录学校学习官网自主学习：观看学院提供的网络课件、网上导学资料进行学习。
根据课程特点，课程作业采用在线作业形式。
教师会通过教学平台中的导学栏目、答疑栏目等方式对学生进行学习指导。
课程总评成绩由平时作业成绩、课程考试成绩（实践类课程含实践成绩）以及平时学习情况评定成绩等部分组成。
按照学校制定的教学计划完成相应课程考核修满学分，通过考试就可以取得相应的证书。
可以说，一般网络教育形式提升学历的话，学习考试更便捷，毕业就基本简单了。
01必须有一个上课、修学分的计划结合各院校的教学计划、课程设置、自身学习特点、学习时间、经济情况及身体状况等制定完整的学习计划。
首先，应该清楚地知道，要取得完成学业所必须的最低毕业总学分，至少要修读多少门课程？为此，必须了解所选专业的教学计划。
打算每个学期各修读哪几门课程？这些课程的关系和难易程度如何？专业课程学习要先修读专业基础课。
选课要根据本学期所公布的开课目录和考试时间来选择，要尽量保证所修读的课程一次通过考试。
每周有多少业余时间可以用来学习?如何安排时间？如何上网学习、参加答疑、做作业等？要有一个整体的学习计划，也要有一个每学期的具体安排，至少每周要有学习安排，保证最后能在规定期限内顺利毕业。
02上课前做好准备目前院校主要采用课件学习的方式，应该先掌握最适合自己的学习方法。
每次学习前应当预习课程内容，了解主要知识点、课程的难易程度，涉及到的习题，有无特殊要求（如演示实验等）等等，尤其对自己不懂的地方要记及时记录、提问。
03坚持线下学习在平时的学习和生活中应该有意识地学以致用，以巩固所学知识。
如首先要学会使用计算机，把老师讲的内容到机器上去实践，才能加深理解。
3938国开电大管理英语2历年期末考试(第三题阅读理解判断题)题库「分学期版」
3938国开电大管理英语2历年期末考试（第三题阅读理解判断题）题库「分学期版」3938国开电大管理英语2历年期末考试（第三题阅读理解判断题）题库「分学期版」3938国开电大管理英语2历年期末考试(第三题阅读理解判断题)题库[分学期版] 2021年9月试题及答案三、阅读理解(共40分，每小题4分) 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。
Passage 2 One morning，Wu Liang discovered that her classroom had changed. She found that the desks were no longer in rows，but pushed together to make eight bigger desks. She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully. But soon she and her classmates got used to this new classroom arrangement. “Now our class is quieter，”said Wu.“What＇s more，we can come up with our own ideas and learn more through discussion. It＇s a better way to study.” Li Yu liked it，too.“Group members first discuss，”he said，“and then present to the whole class. It makes us believe in ourselves.”This w as part of a reformat Li＇s school. The school made this reform because they wanted to offer students easier ways to study and more chances to discuss. “Our school hopes to improve students＇abilities to study by themselves and work in groups.” said Zhang M ing，an English teacher. However，the reform has demanded more from teachers. Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before. It is difficult to teach in such a short time. The teachers have to find better w ays to teach more effectively. “Thereform demands more，but I＇m sure it is helpful.” added Zhang Ming. 26. It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement. [答案]T 27. The school made the reform in order to offer students more seats to study. [答案]F 28. The reform has demanded more from teachers. [答案]T 29. Wu Liang and her classmates like the new classroom arrangement. [答案]F 30. The best title of this passage maybe New Look in Class [答案]T 2021年7月试题及答案三、阅读理解(共40分，每小题4分) 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。
2021国开大学电大专科《管理英语2》期末试题及答案(试卷号：3938)
国家开放大学电大专科《管理英语2》期末试题及答案（试卷号：3938）2022盗传必究一、交际用语（共计10分，每小题2分）1 一5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。
1.—Would you mind filling the questionnaire for me?A.No problem.B.Sorry,I can't go there.C・ I really appreciate that.2.— Can you stay here longer?—______ , but 1 have to be back tomorrow.A.I'd love toB.No, thank youC・ I'm afraid not3.Our company is doing a customer service questionnaire. May I take you a moment?A.It doesn't matter.B.By all means.C.I have no idea.4.— 1 am sorry. Now what were we talking about?A.Never mind.B.That's OK.C.You were saying that you used to be a teacher.5.—Hello, is that service center? The elevator of our apartment doesn't work.A.Oh, J don't know what's wrong with it.B.Sorry, F11 have it checked out at once.C.OK, I see. Thank you.二、词汇与结构（共计30分，每小题2分）6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
2018年7月3938国开电大管理英语2试题及答案
2018年7月3938国开电大管理英语2试题及答案2018年7月3938国开电大管理英语2试题及答案一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1.-I was worried about my ___th， but Mr.White gave mean A. -_______________ A.That＇s an easy course.B.Congratulations!C.Mr.White is very good. [答案]B 2.-Can you stay here longer? -_______， but I have to be back tomorrow. A.I＇d love to B.No， thank you C.I＇m afraid not [答案]A 3.-Any suggestions for the project? -_______________ A.I need your advi ___ on it. B.I advise you to put more hands in this project. C.Thanks for your suggestions. [答案]B 4.-Your plan is perfect and I believe that it will be a great suess. -_______________ A.Yes， it is， B.Thank you very much. C.I don＇t think so. [答案]B 5.-Would you mind answering some questions about your annual report? -_______________ A.Yes， with great pleasure. B.No， I＇m afraid I can＇t ___ke it. C.No， as long as it doesn＇t take long. [答案]C 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
3938国开电大专科《管理英语2》历年期末考试题库试题及答案
3938国开电大专科《管理英语2》历年期末考试题库试题及答案一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。
1.-Would you mind filling the questionnaire for me? -_______________ A.No problem. B.Sorry，I can＇t go there. C.I really appreciate that. [答案]A2.-Can you stay here longer? -_______，but I have to be back tomorrow. A.I＇d love to B.No，thank you C.I＇m afraid not [答案]A3.-Our company is doing a customer service questionnaire.May I take you a moment? -_______________ A.It doesn＇t matter. B.By all means. C.I have no idea. [答案]B4.-I am sorry.Now what were we talking about? -_______________ A.Never mind. B.That＇s OK. C.You were saying that you used to be a teacher. [答案]C5.Hello， is that service center?The elevator of our apartment doesn＇t work. -_______________ A.Oh，I don＇t know what＇s wrong with it. B.Sorry，I＇ll have it checked out at once. C.OK，I see.Thank you. [答案]B 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
[2021年7月3938管理英语2试题及答案]
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[2021年7月3938管理英语2试题及答案]2021年7月3938管理英语2试题及答案一、交际用语(共计10分，每小题2分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。
1.--Should I leave earlier tomorrow morning? --__________________ A.Yes，it’s better to leave earlier to avoid the morning traffic. B.Yes，you will. C.No，you shouldn＇t. [答案]A2.--How are you feeling now? --__________________ A.Much better. B.It＇s OK. C.Thank you. [答案]A3.--What time does the train leave? --__________________ A.On Tuesday. B.In the morning. C.At half past five. [答案]C4.--Good morning，Sunshine Community Center!May I help you? --__________________ A.I＇d like to book one air ticket. B.I＇m glad to introduce myself to you. C.I need a plumber to repair the water pipe in my kitchen. [答案]C5.--Would you mind filling the questionnaire for me? --__________________ A.No problem. B.Sorry，I can＇t go there.C.I really appreciate that. [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。
国家开放大学电大专科《管理英语2》2022-2023期末试题及答案(3938号)
国家开放大学电大专科《管理英语2^2022-2023期末试题及答案（试卷号:3938）-、交际用语（共计10分,每小题2分）1 一5题：选择正硕的勇句完成下面对话,并将答案序号写在答题纸上。
1. 一Should I leave earlier tomorrow morning?A< Y CJ it's better to leave earlier to avoid the morning traffic^Br YeMt you wi!LC. No• you won't.2. — Gocxl morning. Sunshine Community Center! May 1 help you?A. I'd like co book one air tickcbR. I'm glnd to introduce myseH io you.C. 1 need a plumber to repair the water pipe in my kitchen.3> — I am 5orry e Now whai were we talking about?A. Never mind.B. I don f t rememberi either.C. You were saying that you used lo be a teacher——How's your mother doing?A. She is very well.B. She is very kind.C. She is doing shopping now.5> — Would you mind filling the quentionnuire for me?A. No probienu Just give it to me«B. ；Sorry ・ I can f t go there.C. I really appreciate that.二,tun:与ta构（共计3o分,每小n 2分）6—20 1|：词读下面的句子.从A,H.C三个逸顼中选出一个魔填入更白处的正确逸顼,并梅芥案序号将在答KK±<6. He was always _________ in aharinK hit cnormouB knowlcdgc>A. gcneroun H. «rncrnlionC< Kencrntc7. We should keep in mind __________ the fecdlmck in very helpful lor planning futuremrctings nnd cvcnfn.A・ whatC. when8. Hiring A good employ mwy coat much money nnd time. • ” can win mw hmore (or the cornpnny in future^A. what9• moreB. m I AMC> however9. They _______ since last night. They arc ubaut to fininh the watk»A. are cleaning the Ayjitcm H, have been clenninK thv syntrmC. had cleaned thr ny»tem10> He keepn on hist focuji on _________ money fA・ make B・ muckC. mAking)L Look! __________A. Here nre the bun corner H. Here eorncn the bu*.C. The bun here come.12< The success of our event is ___________ 2 lhe 5|)onM)r.A. related basedC. inunded13. When stating problems, we enn ninke A with ihoN from InM ymr.A. comparing compareC. comporison14. When reading rhe annuul report • we should look out _____________ the areas where the company did not comply with thr rexulations.A.B. forC. on15. The Jmhe Community Service Crnirr is fl bout to _____________ service for reMident^.A・ provided R. provideC. providing】6・ _____ thewe should have reached the annunl meeting site on time.A. IkcAuse ofB. In spite ofC But for17. — Did lhr medicine mnkr you feel better?—No. The more ___________ • ________ | (eel.A・ nnedicine I takei wnrse B. medicine 1 tnkei the worseC・! tnke mrdictnej worse18. Your long term success in event plunmng will be based ________________ the experience you had.A. to Be onC. ofHer article U in brr巾皿At the bc%f Ba betterC. well20. I would rather two werk^ cnrbcr<A. you should cornr here H. yuu unrnc hereC. you had conic hrrr理解（共“分网小H 4分）21-2SH：««下列坷文，从A.B、（・三个逸项中逸出一个正确答案■并将答猥序号与在答Jffl蛾上。
精编国家开放大学电大专科《管理英语2》2021期末试题及答案(试卷号：3938)
国家开放大学电大专科《管理英语2》2021期末试题及答案（试卷号：3938） 盗传必究一、交际用语（共计I 。
分,每小题2分）1・5赃：选择正确的增句完成下面对话•井将答案序号写在答题纸上。
L - Should 1 leave earlier tomorrow morning?A. Yes. it's better to leave earlier to avoid I he morning traffic.B. Yes, you will. G No• you shouldn T t. 2. … How arc you feeling now?A. Much hettenB. lt*s OK.C. Thank you*3. — What time does the train leave?A. On Tuesday. B ・ In l he morning. C At hnlf past five.4. ——Good morning# Sunshine Community Center! May I help you?A ・ Vd like to book one air tickets Be I e m glad to iniroduce myself to you,C< I need a plumber to repair the water pipe in my kitchen. 5. ■ Would you mind filling tbc questionnaire lor me?A. No problem.B. Surry• I can*! go thrre<C. I really appreciate that.二、词汇与结构（共计30分.每小18 2分）序号写在答JS 纸上。
6. One day. our dreams will ___________ reality*B. turn into6・20曜：阅读下面的句子，从A.B 、C 三个选项中 出一个能填入空白处的正确选项.并将答案A. turn outC. turn awny7. I Hnn11 know _______ • Inrnvrd here two minutcR Ago>A< whin goinK on 11 how in Raing onC. who m going on8. Wrile the telephone nutnber dawn _________ you forgetscane B. in caneG tinder cane9・you prrpnrc croaft triiininK pl心.you nerd u> con«idrr both the company bcncfitM iind the employer benefitAa^Although B. Even ifC. AnllL Wr think thm Smith should hr told ubciut his ______ ____ contiiiion n» Moon nn possible.phy«ic Be phynicC phynicnlH. We should keep in mine! __________ the Irrdbnek i*» very helpful for plAnmnK futuremrrtinKs nnd events.A- whut H< thntC< when12. I'm writing to ___________ a postition nn n computer rnRinccr in your cornpAny.A. thank for B・ wait forC< Apply for13. We _______ it very much that you1 ve come to give UB II timely ride. Otherwise wewould miss the traituA. nppreciate K expectC・ prorntnrH B Wr !rrl . with the inconvenience the nervier ernter broughtA. diniippointcd H worriedC・ «iurpri>rd15. (jiMomrr^ __________ rcfuMc to filling the <|urMionnAirc wre not permitted <o buy the produuLA> what H. whichC. Who16. The music _________ like the singing of a bird.A, hears B> roundsC・ listens17. Our workers have been checking the heating system since you called us. 1 _______________you it will perform well won.A. argue EL affectQ assure18> _______ the fog> wr should have reached the annual meeting site on time.A. Because of In spite ofC. But for19. His action is always _________ with his wordsuA. constant consistentC. continuous20. We have to _________ our annual work report to the manager next week.A. hand inB. hand outC. hands up■ /• rrn三读理佩(共40分，每小BJ 4分)21-25J8：阅读下列蝴文,从A.1RC三个选琐中选出一个正确答案.并周答案序号写在答H蛾上. PassaRc 1Angry customf-rs lend to nim thrir diMMitisfacttcjn and complaints at Maif members 1( this happens to yuiu you should remember that they are nctuMlly expreMing their diHsatisfacuon about thr corn|>nny find not uhoul you AS an indiviclunL B UT if you wish To be successful in ony bu»mc5»t then you hnve to lc<irn how TO handle nngry customers Listed bflow are A few guidelines to help you develop your own personal straiegy (or dealing with Annry customer* >Nvvrr argue hark* You must calm and aim to Rnti«fy thr customer even in the most (Idliciilt >jtUAtionH.11 ；、only by agreeing with their virw point /md tiiKgeftUng « posmlilr solution thnt you will resolve the situation and send the cu^amcr away happy.U—ynur “““T ihtn your rnouth- Make sure you listen more than you $pcnk< By listening carefully> you will be nhlc u> Mndcr?»und why the customer is complnmingt w thnf A/itisfactory steps can bt tnken* Show that you core： Ust- evrry opportunity to rxprc«« your npology and understhnding. You have to、hcw ihm you will do everything within your power to try and resolve the ^ituatioru Thiii exhibition of your concern v/ill win ihr vuHtorurr ovvr. fhere will be n significant changr in their behaviour.C*ontr<>l your anger find lit pntirnt^ Lcnrn t(i rrhin and calm yourftcIL llnving pnticnctj with your i HAtumrt^ ntid with ycmrself will KU a lung way \n winning over huntile cuMornrrB<The nHove gnidrlinc!i nrr very useful In rvrry Nttnation in lifr nn<! you can ^uccchnfully tnckh? hoMtilrcireunistAnerM by following lhcm< 1( you follow the ubovr tipn9 you nrr on your w/iy to nurcrcding in your career21. At whom <lu nngry cu5toni<?rn tend tu niru fbcii lion and complnint»?A. Staff tnrml>crM< 11. Company mAnnxrrft.(\ Tho^r who Mccompany them.22. When o cu^lornrr nhoutB rudrly nt you. you should _____________ .At nri(ur Imrk und protect your^rlfH. krep qtnet nnrl leave the cUBtornrr alone<\ keep rnlm And liMrn rnrcfully tn the customer23. The underlined hcntcncr °U AC your rnr» more than your nioutlf mcan«.A. Yuur tnouth in not mure importJint lor you thon yuur rnrnH・ You nhould li»trn more than you speak(\ You uhould tulk more thnn you listen24. Whrn deMing with un nngry cuutomrr < which z N( )1 thr right nttitudf ?A. Be concerned. Be gutni.<\ He urnuncd25. Which of the following MatrnirntM i» true According lu the w•好？A. When the euatomcra complain* you needrt11 liHten carefully.B. You nt-rdn11 any M)rry to thu*c anwry ruNomm.(\ You should relax yourself nnd try to undrrnfnnd the nnury cuMtomcr!*.文内容判断馅出的演句是否正si .正瑞的的目也七并将答察邛在答■雄上■PuMMiKr 2II you Hike the following «tep«t you can rnnke A natinfactory unnual report# And your bo” nnd other supporter!* will be impsacd.Defining y(»ur Mccornpli^hmrtn^t Whwi di (It rrncc did you rnnkc? Whin han chntigril in ynur conwnunity or (irhl brrauMr of your work over thr p<mt yenr ? I nkr all of your nctivihrji over the lam 12 rnonthu und divide them into three io five major accompliuhmenviuI.CRSI)i morei Bn xclrctivr. 1( yon mrludr rvrryibingt the nnnunl report b<ronirM < lutlrrcd with mfornirttioru You Hhould think uhotlt wh«f you wini! <o (OCUM un> nnd then deleft umimh- to reprrRrnt th«t nfid highlight key nchirvrnirntH with phoro%> or Btudic9» ru*4Adding VIHUA I A find charr*< VtnunlM nnd chnrts enn reduce the nerd for texts ond <let*iiU. And they will ninki* thr report more nttrnclivr. It f* Rrnd if you produt<• it full color publicniion with |ol< o( nice photogrAphy> Of courar# it will depend on your resourcesA »tronK call to nd ton)A nf rong call to net ion nt the end of your report will improv ihr rraderje deeply. Mnkv it clear whxt you f cl like your rr/ukrs to du once they rend 11 ♦ »uch fin cionnlci purchase5ervicci*< rtc.26. Be （orc writing thr report ♦ you should gather nil the work you have done over the priMl year.27. The contents of thr report should Iw selective.28. The uliorn "?： picture in worth a ihounand word^M in Approprintc here.29. The applicaiion of VIMUH I A nnd chart* enn mnkr the report more bonng»30. Ending the rcpiirt with a 3iranu call to action will offrml he readers.四■的译（共计20分,每小题4分）31・35：谪从以下A.B、C三个选项中选出是佳IB译.并将答案序号写在答18纸上。
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Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy. Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully , you will be able to understand why the customer is complaining , so that satisfactory steps can be taken. Show that you care: U se every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your coneern will win the customer over. There will be a significant change in their behaviour. Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers. The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them. If you follow the above tips , you are on your way to succeeding in your career. 2 1. At whom do angry customers tend to aim their dissatisfaction and complaints? A. Staff members. B. Company managers. C. Those who accompany them. 22. When a customer shouts rudely at you , you should 一一一一一· A. argue back and protect yourself B. keep quiet and leave the customer alone C. keep calm and listen carefully to the customer 23. The underlined sentence "use your ears more than your mouth" means 一一一一一一· A. Your mouth is not more important for you than your ears B. Y ou should listen more than you speak C. Y ou should talk more than you listen
name , please.
B. Te11 me a little bit about yourself , please.
C. Tell me how old you are , please. 5. Hi , Helen , 1'11 have an interview tomorrow. I'm afraid 1 can't make it.
出考场。监考人收完考卷和答题纸后才可离开考场。 二、仔细读懂题目的说明，并按题目要求答题。答案一定要写在答
题纸的指定位置上，写在试卷上的答案无效。 三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。
四、考试时间为 60 分钟。
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一、交际用语(共计 10 分，每小题 2 分) 1-5 题:选择正确的语旬完成下面对话，并将答案序号写在答题纸上。
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successful in any business , then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry
A. Sure , you can. Take it easy.
B. l' m sorry to hear that.
C. Tha t' s a11 righ t.
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二、词汇与结构(共计 30 分，每小题 2 分)
6 一20 题:阅读下面的旬子，从 A ， B 、 C 三个选项中选出一个能填入空白处的正确选项，并将答
Passage 1 Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you , you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individua l. But if you wish to be 1934
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试卷代号 :3938
国家开放大学(中央广播电视大学 )2017 年秋季学期"开放专科"期末考试
管理英语 2
试题
2018 年 1 月
注意事项
一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏 内。考试结束后，把试卷和答题纸放在桌上。试卷和答题纸均不得带
1935
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24. When dealing with an angry customer , which is NOT the right attitude? A. Be concerned. C. Be amused. 25. Which of the following statements is true according to the passage? A. When the customers complain , you needn't listen carefully. B. Y ou needn' t say sorry to those angry customers. C. Y ou should relax yourself and try to understand the angry customers.
breakfast time.
A. at
C. on
B.
in
10. The heating system of our apartment broke down so 1 made a
communtty serVlce center.
call to the
A. discussion
C. praise
B. complaint
案序号写在答题纸上。
6. -
Whose textbook is this?
- It
A. can't be C. might be
John' s. It
has his name on it. B. must be
7. These tips may help you avoid 一一一一 A. to hire C. hire
C. because of
B.
r巳 gardless
of
13. We should take the
degree 一一一一一_ account when we recruit a new secretary.
A. with
C. of
B. into
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14. At the end of the day , you want all attendees key message that you' ve spent a long time reinforcing. A. leave C. leaving 15. Let's A. start C. starting 16. 1 didn't do A. nothing C. anythÌng last week. B. something our plan. B. started
your event to remember this
B. to leave
17. If 1
you , 1
more attention to the independent auditors' report