饭店服务类 英语unit 6 Lesson 1
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饭店实用英语scene-6课件.ppt
Dialogue 1
I’d Like to Check Out Now
(A: Receptionist B: Guest )
• A: Good morning, madam. May I help you?
• B: Yes, I’d like to check out now. My name is Ford Amy. I’m in Room 835. Here is the key card.
• A: That’s for the red wine you took from the mini-bar in your room.
• B: And what’s this figure for?
• A: It’s for the room service.
• B: Oh, I see. Can I pay with Master Card?
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
• 1. When you can’t satisfy a guest’s request, what should you do?
• When the customer comes to Front Desk, make eye contact and greet the customer by name. Ask if he or she will be checking out. If he or she has completed the express form, take the form, review it for accuracy and ask for the key cards. If the customer has not filled out the express form, continue with the checklist.
酒店英语口语附字幕Unit6
Lesson One第⼀课General Procedure⼀般程序G:I'd like to order an international newspaper.Is that possible?旅客:我想订⼀份国际报纸，⾏吗？R:Yes.Which paper would you like?接待员:可以，您想订哪⼀种报纸？G:What papers do you have available?旅客:你们有哪⼏种报纸？R:Here's a list (of the newspapers and magazines we can order for you).接待员:这是⼀份证订⽬录（我们可以为您订的报纸和杂志）。
G:I don't see the New York Times on this list.旅客:在证订⽬录上怎么没有（纽约时报）呢？Is it possible to get the New York Times here?能不能在这弄到《纽约时报》？R:If it's not on the list,I'm not sure,but I'd be glad to check for you.接待员:如果征订⽬录上没有，我就不能保证了，但是我可以给您差⼀下。
May I have your room number?告诉我您的房间号码好吗？G:2802.旅客:2802。
R:2802.Okay.接待员:2802房间，I'll check for you and get back to you as soon as possible好的，我可以给您查找并尽快给您送去G:Hello,Mr.Cibatti?旅客:您好，是Mr.Cibatti吗?G:Yes?旅客:什么事？R:This is the Front Desk.I have good news for you.接待员:这是前台。
烹饪实用英语Unit 6- lesson1
Look and Study Dialogue Reading Further Study
Unit 6
Lesson 1
A. Match the English with the Chinese.
（ ）A CV is needed when you apply for a job. （ ）He majors in culinary art. （ ）The executive chef is good at culinary art. （ ）Thank you for giving me this opportunity to
Look and Study Dialogue Reading Further Study
Unit 6
Lesson 1
Howard (H)即将毕业。他正在接受餐厅行政总厨Smith (S) 的面试。 H: Yes. I had the course of English for Culinary Art in my second year in the school and I took a part-time job in Apple Bees, an American restaurant during summer vacation. S: Can you describe your personality? H: OK. I am an easy-going person and I like team work. I am patient and energetic. I can work very hard and I am a quick learner. S: Sound great. Then, what are your disadvantages? H: Well, I haven’t had any full-time job, so I need to gain more experience. S: OK. That’s all. Thank you for your time, Howard. You’ll take a basic cooking test, if you pass the interview. And we will inform you as soon as possible. H: Thank you very much. Mr. Smith. Good-bye.
Unit 6
Lesson 1
A. Match the English with the Chinese.
（ ）A CV is needed when you apply for a job. （ ）He majors in culinary art. （ ）The executive chef is good at culinary art. （ ）Thank you for giving me this opportunity to
Look and Study Dialogue Reading Further Study
Unit 6
Lesson 1
Howard (H)即将毕业。他正在接受餐厅行政总厨Smith (S) 的面试。 H: Yes. I had the course of English for Culinary Art in my second year in the school and I took a part-time job in Apple Bees, an American restaurant during summer vacation. S: Can you describe your personality? H: OK. I am an easy-going person and I like team work. I am patient and energetic. I can work very hard and I am a quick learner. S: Sound great. Then, what are your disadvantages? H: Well, I haven’t had any full-time job, so I need to gain more experience. S: OK. That’s all. Thank you for your time, Howard. You’ll take a basic cooking test, if you pass the interview. And we will inform you as soon as possible. H: Thank you very much. Mr. Smith. Good-bye.
酒店英语Unit 6 Telephone Desk Service
1.Working procedure
• Refer to p77 • Review and answer questions
eful skills
• Be clear about the guest’s request as to calling through the operator or directly from the room • When connecting an incoming collect call from overseas, remember to inform the guest first and then confirm whether he would like to answer or not
• Refer to p80.81.
eful sentences
(注:★表示此话为客户所说) I 电话用语 Tiantian Hotel, Front Desk. Can I help you? ★ Sorry, I’ve dialed the wrong number. ★ May I speak to your General Manager? Speaking. Sorry. He is not in at the moment. Would you like to leave a message? Pardon? I beg your pardon. 天天大酒店,前厅｡您找谁? 对不起,我拨错号了｡ 能和你们总经理说话吗? 我就是｡ 对不起,他现在不在｡ 您要留口信吗? 对不起,请再说一遍好吗?
若是不敢肯定对方所说的部分内容时,可以将不明白的部分重复一遍,如: Excuse me, sir. Do you mean you lost your room key? 不好意思,先生,您是说您丢了房间的钥匙?
Unit 6 food and service
Unit 6 food and service 一、单词：tomato番茄；西红柿pizza比萨dumpling水饺restaurant餐馆sandwich三明治steak牛排speciality特色菜diet饮食order（在餐馆、饭店等）叫，点（饭菜、饮料等）delicious美味的；可口的healthy（形容词）健康的health（名词）健康beer啤酒bill账单bread面包coffee咖啡coke可乐dish菜excellent优秀的full饱的；满的hamburger汉堡包lose丢失；失去meat肉milk牛奶pay付账seafood海鲜taste尝起来weight重量western西方的wine葡萄酒二、词组red wine红葡萄酒be famous for出名于on diet减肥；节食a slice of一片a pieces of一片a layer of一层a bottle of一瓶a cup of一杯lose weight减肥healthy diet健康饮食green food绿色食品take sth out of把…带走fast food快餐junk food垃圾食品Chinese food中餐三、句子Would you like something to eat？想吃点什么吗？Seafood is the speciality in this restaurant.海鲜是这家饭店的特色。
Are you ready to order?您准备点菜了吗？This tomato pizza tastes delicious, doesn’t it?这种番茄比萨很好吃，是吧？四、语法1、形容词修饰名词2、be + 形容词称为系表结构，即be为系动词，形容词为表语。
常见的系动词有：taste、smell、feel、keep、sound、look .3、含有this、next、last 表时间的单词前不加冠词。
中职英语Unit-6-Food-and-Service(课堂PPT)
want to ________? A. order B. make C. cook D. let 3. The doctor _____ her ______ in bed. A. orders , stay B. orders , to stay C. orders , to staying D. order. staying 4. The books are arranged ________ of size. A. in orders B. in the order C. in order
• What would you like to have ? • Do you want something to
drink\eat? • What’s the specialty here? • Vegetables are healthy. • Tomato pizza is delicious. • Dumplings with seafood taste
4.A: What’s the specialty here? B: Dumplings with seafood.
21
Homework
• 1)Remember the new words • 2)make the dialogue with your partner
using the sentences learned
3. By discussing in groups students can make dialogues
2
What’s the specialty here? It’s __________.
restaurant n.饭店
3
steak n. 牛排
tomato n. 番茄，西红柿
• What would you like to have ? • Do you want something to
drink\eat? • What’s the specialty here? • Vegetables are healthy. • Tomato pizza is delicious. • Dumplings with seafood taste
4.A: What’s the specialty here? B: Dumplings with seafood.
21
Homework
• 1)Remember the new words • 2)make the dialogue with your partner
using the sentences learned
3. By discussing in groups students can make dialogues
2
What’s the specialty here? It’s __________.
restaurant n.饭店
3
steak n. 牛排
tomato n. 番茄，西红柿
Unit-6
Task
Task
Description Decomposition
Task Fulfilling
Task
Task
Reinforcement Extending
Professional Peer Advancement Assessment
Task 2: Serving at a Western dinner
Workplace English for Hotel
酒店职业英语
Chapter 3 Working in F&B Department
Unit Six Serving at the Dinner
On Serving at the Dinner
Whether you're serving at a Chinese restaurant, a Western restaurant, a banquet, a coffee house or a cafeteria, you should first get familiar with the working procedure in that particular place and carry out your tasks according to the requirements. But there are some common tasks you might encounter: serve the dishes guests ordered, change the tableware, clean the table, explain the recipe, offer extra orders and dish out the food for the guests.
中职英语第三册unit6 lesson 1
unit 6
身体语言
谈话语言
时间礼仪 餐桌礼仪
unit 6 Manners and Etiquettes
Table Manners
Contents（内容）
1. 餐桌、餐具
2. 吃饭时的座次 3. 上菜的顺序 4. 菜量
5. 夹菜、敬酒estern country
India
#
bowl
[bəul]
chopsticks
['tʃɔp,stɪk]
plate
[pleit]
Bread roll plate
︱ napkin
In China
喝汤篇
In what order will the dishes be served at a Western dinner party?
——酒杯篇
No bottoms up except drinking beer 除了喝啤酒, 一般都不会一下子喝光
go Dutch
AA制
16~17世纪时的荷兰和威尼斯，是海上商品贸易和 早期资源共享本主义的发迹之地。终日奔波的意大利、荷 兰商人们已衍生出聚时交流信息、散时各付资费的习俗来。 因为商人的流动性很强，一个人请别人的客，被请的人说 不定这辈子再也碰不到了，为了大家不吃亏，彼此分摊便 是最好的选择了。而荷兰人因其精明、凡事都要分清楚， 逐渐形成了let's go Dutch（让我们做荷兰人）的俗语。 而幽默的美国人将这句话引申成为“AA制”。
comment on....... 对.....进行评论
I don't like to comment on others. But I have to comment on the student's homework. No comment. 无可奉告 A: Can you tell me the answer, my dear teacher? B: I'm sorry! No comment. 30
身体语言
谈话语言
时间礼仪 餐桌礼仪
unit 6 Manners and Etiquettes
Table Manners
Contents（内容）
1. 餐桌、餐具
2. 吃饭时的座次 3. 上菜的顺序 4. 菜量
5. 夹菜、敬酒estern country
India
#
bowl
[bəul]
chopsticks
['tʃɔp,stɪk]
plate
[pleit]
Bread roll plate
︱ napkin
In China
喝汤篇
In what order will the dishes be served at a Western dinner party?
——酒杯篇
No bottoms up except drinking beer 除了喝啤酒, 一般都不会一下子喝光
go Dutch
AA制
16~17世纪时的荷兰和威尼斯，是海上商品贸易和 早期资源共享本主义的发迹之地。终日奔波的意大利、荷 兰商人们已衍生出聚时交流信息、散时各付资费的习俗来。 因为商人的流动性很强，一个人请别人的客，被请的人说 不定这辈子再也碰不到了，为了大家不吃亏，彼此分摊便 是最好的选择了。而荷兰人因其精明、凡事都要分清楚， 逐渐形成了let's go Dutch（让我们做荷兰人）的俗语。 而幽默的美国人将这句话引申成为“AA制”。
comment on....... 对.....进行评论
I don't like to comment on others. But I have to comment on the student's homework. No comment. 无可奉告 A: Can you tell me the answer, my dear teacher? B: I'm sorry! No comment. 30
unit6 餐饮服务
Section B: Listening
Announcements
Announcement II Ladies and gentlemen, Attention, please! Due to the _t_u_rb_u_l_e_n_c_e__ , our drink time will be __d_e_la_y_e_d__ . I am ___so_r_r_y___ for the _in__co_n_v_e_n_i_e_n_c_e_s_ caused. Please be seated and __f_a_s_te_n__ your belt.
Section A: Speaking
Useful Expressions
5. What else would you like? 您还想要点什么？ 6. Would you like to have a try/ have a taste? 试试吧！ 7. May I offer you...instead? 我另外给您换样……，好吗？ 8. Here you are. 给您。 9. Enjoy your drinks. 请慢用！
Section A: Speaking
Role Play
Work with your partner to make a dialogue according to the following situations. 1. A passenger is falling asleep during the drink service. 2. A child is asking his mother for another cup of Coco Cola while his mother is
《饭店专业英语》Part 1 Unit 6 Money Exchange
❖ How does the clerk help guests to exchange foreign currencies?
Your site here
The procedure of money exchange in the hotel
1 Asking for guest’s request
the exchange form. G: Oh, I forgot it. C: Here is your money. It is totally 10940 yuan and keep the
exchange memo. If you exchange your money back, you will show the memo. G: Thank you very much. C: You are welcome.
2 Telling the guest about exact exchange rate
Asking the guest to fill in the 3
exchange form
4
Check the passport from Guest and let the guest sign the name
Focus On
Your site here
Your site here
Using what you have learned above.
Your site here
A. Match the following sentences.
1.What’s the exchange rate today?
Your site here
C: Certainly, madam. This traveler’s check is the note in 100 dollars. Firstly, can you sign your name on it? And fill in the exchange memo.
Your site here
The procedure of money exchange in the hotel
1 Asking for guest’s request
the exchange form. G: Oh, I forgot it. C: Here is your money. It is totally 10940 yuan and keep the
exchange memo. If you exchange your money back, you will show the memo. G: Thank you very much. C: You are welcome.
2 Telling the guest about exact exchange rate
Asking the guest to fill in the 3
exchange form
4
Check the passport from Guest and let the guest sign the name
Focus On
Your site here
Your site here
Using what you have learned above.
Your site here
A. Match the following sentences.
1.What’s the exchange rate today?
Your site here
C: Certainly, madam. This traveler’s check is the note in 100 dollars. Firstly, can you sign your name on it? And fill in the exchange memo.
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A.
1. show, around 2. have a try 3. fitness
1. Diet A healthy diet is to limit the intake of meat and
increase the intake of fresh fruit, vegetables and
cereal.
1. 控制饮食
健康饮食习惯是控制肉的摄入量，增加新鲜水果、蔬菜、 谷物的摄入量。
2. Exercise Another key factor to keep healthy is regular
exercise. You don’t have to be a gym rat, but
you’d better do some types of workouts. Even
walking is a good choice.
2. 运动
保持健康的另一个关键是定期锻炼。你没有必要天天泡在 健身房里，但你最好做些运动，哪怕只是散散步。
3. Cope with Stress Stress is harmful to our health. If you really can’t deal with the stress, go to see you doctor. There is no big secret on how to keep healthy. If you take care of your body, it will do the same for you in return. 3. 减压 压力对身体健康有害。如果你实在无法排解， 就要去看 医生。保持健康没有什么秘决。只要你善待你的身体， 它就会回报给你健康。
3. There are special facilities for children.
我们为孩子提供了特殊设备。
1. What is the add-on service?
有什么附带的服务项目？
2. We have a well-equipped gymnasium with all the latest body building apparatuses. 我们有没血齐全的健身房，里面配备的是最新的健身 设备。
Mrs Liu
Goal
1. Introduce different kinds of fitness service to
guests.
2. Introduce different kinds of recreation service
to guests.
Lesson 1 The fitness Center
workout
harmful
[‘wɜːkaʊt]
[‘hɑ:mfəl]
n. 训练
adj. 对……有害的 回报
be harmful to sb./sth. 有害的，导致损害的
in return
billiards
swimming pool
bowing
golf course
tennis count
fitness center
Lesson 2 The Recreation Center
billiards
[‘bɪljədz]
n. 台球
bowling
yoga intake cereal factor
[‘bəʊห้องสมุดไป่ตู้ɪŋ]
[‘jəʊgə] [‘ɪnteɪk] [‘sɪərɪəl] [‘fæktə]
n. 保龄球
n. 瑜伽 n. 摄入，吸收 n. 谷物 n. 因素