饭店实用英语试题一及答案
饭店实用英语scene-课件3.ppt
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
Unit One《饭店实用英语》
• 9.front of the house:services and functions of a hotel that involve management,the front desk,accounting,baggage handling,and so on.
• 10.back of the house:services and functions of a hotel that involve housekeeping,engineering,maintenance,food and beverage service,and so on.
will of people in the local community or of others who may help to bring convention business to the hotel. • 15.the Industrial Revolution:the development of machines and industry that took place in Europe in the late 18th and early 19th centuries,and brought great social changes. 工业 革命。
年级学生，本书各课对话皆围绕他在大观饭店各部门 的实习活动展开。 • 19.Rome was not built in a day.罗马非一日建成。 • 20.reputation first,customer foremost:信誉第一，顾客至 上。
• 6.bellman:bellboy,bellhop,a hotel employee who takes guests to their rooms,carries luggage,etc..
饭店英语习题答案[9页]
![饭店英语习题答案[9页]](https://img.taocdn.com/s3/m/dd09e9baf01dc281e43af0b9.png)
Key:PART I GROUNDWORK ENGLISH FOR HOTEL STAFF酒店基础英语LESSON 1 COURTESY礼貌Exercise 2(1). You’re welcome.(2). That’s all right, Sir.(3). Excuse me, Sir. Or I’m sorry to disturb you, Sir.(4). I’m sorry? or I beg your pardon, Sir? or Would you please repeat that, Sir?(5). Certainly, Sir.(6). After you, Sir.(7). This way please, Sir. Or Please follow me, Sir.LESSON 2 OFFERING HELP提供帮助Exercise 2Now reply to the following:(C: Clerk 职员G: Guest 客人)G: I’d like to have an outside lin e.C: _Certainly, sir. One moment please.G: I don’t have any RMB.C:_It’s ok, sir. Would you like to pay by credit card?G:Here’s the registration from.”C: _Thank you, sir.G: I want a table for 10.C:_Sure, sir. Follow me, please.LESSON 8 SMALL TALK与客人聊天Exercise (p32)(1)Li Ling is from China. He’s __Chinese______.(2)Rob is from __Australia______. He’s Australian.(3)Helena is from Greece. She’s __Greek_____.(4)Kenji is from __Japan_____. He’s Japanese.(5)Joyce is from the United States. She’s _American______.(6)Andrew is from __Scotland______. He’s Scottish.(7)Colette is from Switzerland. She’s __Swiss______.(8)Steve is from Britain. He’s __British_______.PART TWO FRONT OFFICE前厅LESSON 1 RESERV ATION预订Exercise 1plete the following dialogue: Waiting List 等待名单( R: Reservation Clerk 预订员G: Guest 客人)R: Reservation, Silvia is speaking, ___may I help you_?G:Yes, I’d like to reserve a standard room in your hotel for oct.1st under the name of John Smith.R:Sorry, Mr. Smith. ___We’re fully booked for that date_. Is it possible for you to change ___to another date__?G:I’m afraid I can’t. I have an appointment to make in your city on that day. I can’t change it to another date.Or R:I’m very sorry, sir. __Would you like me to book you into another hotel nearby?Or R: Sorry, Mr. Smith. We have no _standard room available for that date_, __but would you like a double room instead?G:No, thanks, I still prefer a standard room.R:Would you mind leaving your contact No. Mr. Smith? We can inform you when there is _any cancellation .G:Sure. My phone number is 81122345.R: __Thank you, Mr. Smith__. We are looking forward to serving you soon.LESSON 2 RECEPTION接待1. Match the jobs with the staff listed below and write the letters in the blanks.a. carrying baggageb. helping the guests registerc. introducing to guests basic hotel informationd. checking hotel vacancies after receiving a reservation requeste. greeting guests at the front doorf. recording reservation informationroom clerk ___c,__________bellman ____a__________reservationist ____b, d, f____________doorman _____e___________LESSON 3 GUEST SERVICE客户服务VI. EXERCIESE 练习1. Complete the following dialogue: A guest reports a lost item客户告知遗失( R: Receptionist 接待员G: Guest 客人)R: _Good morning, Garden Hotel. May I help you?G: Yes, I’m packing for check-out when I noticed that my sunglasses were nowhere to be found.So I’m thinking you might help me out.R: _I’m so sorry to hear that_, Madam. _Have you checked your room yourself?G: Sure, I checked the room several times. It must have been taken by the housekeepers when they collected linens.R: Don’t __worry, Madam. Could you _ please describe your sunglasses and give me your room number?G:My sunglasses were red in color and branded Gucci.(Cashier is at the same time help the lady checking out)R: Madam, I really_understand how you feel now. I promise that_I will do my best to find it.Once we find it, I’ll call you back as soon as possible.G:Thanks.R: At your service, Mrs. Thomas. Hope that doesn’t ruin your stay here.LESSON 4 BUSINESS CENTER & TELEPHONE SERVICE商务中心和电话服务VI. EXERCIESE 练习Complete the following dialogue.Set up a morning call预定叫早服务( O: Operator话务员G: Guest 客人)O: Garden Hotel, operator’s speaking. Can I help you?G: I’d like to set up a morning call for my group for July 7th, tomorrow morning.O: What are the room numbers and when to call up sir?G: Room 1001 to 1010, 7:00 a.m..O: OK, we’ll call you up at 7:00 a.m. tomorrow morning. You’ll collect it when you answer the phone.G: Thanks. Goodbye.LESSON 6CHECK OUT退房VI. EXERCIESE 练习plete the following dialogue.Miscalculation 帐单有误( C: Cashier 收银员G: Guest 客人)C: Yes, Mr. Black. What can I do for you?G:What’s this 160 Yuan for?C: Let me see. That’s for the wine in the bar .G:But I didn’t order any wine.C: I’m sorry, Mr. Black. I’ll check it for you.G:Okay. I’ll wait.C: Now let me give you another receipt. Is there anything else wrong?G:No. I think the rest is fine, and I’ll pay by credit card.C: Thank you and sorry for the mistake.PART III HOUSEKEEPIING DEPARTMENT 客房部LESSON 1 RECEIVING GUESTS 迎接客人VI. EXERCISES 练习1. Complete the following dialogue.Receiving the Guest 迎接客人(FA = Floor Attendant 楼层服务员G = 客人）Scene: A guest comes out of the lift. A floor attendant meets him in the corridor.FA:Good afternoon, Sir. Welcome to Hilton Hotel. May I help you?G: Yes, please. Here is our room key.FA: It’s Room 620. __This way, please_.Mind your step, please.G: When will our baggage arrive?FA:I’ll check it for you in a minute.G: Could you tell us the service hour of the dining room?FA:Sure,Sir.Our restaurant is open from 6 am to 11 pm. It serves delicious Chinese foods with local flavor and natural western dishes.G: How about the bar and café?FA:Yes, we do have a bar and café and they’re both on the second floor.G: I’d like to know about other services provided in your hotel please.FA:Sure, there are health club and swimming pool in the health and recreation center of our hotel. You can do body-building, aerobics, and swimming. After that you can also enjoy sauna and massage. In addition, if you want to have some entertainments, the night club is the best choice.G: That’s good. Thank you very much.FA: I t’s my pleasure and I am always at your service.LESSON 2 MAKING UP ROOM 收拾客房VI. EXERCISE 练习1. Complete the following dialogue.Turn-down Service 做夜床(RM = Room Maid 客房服务员G = 客人）Scene: Mr. and Mrs. Black are sitting in the room when a room maid knocks at the door.RM: Housekeeping, may I come in?G: Come on in, please.RM: Good evening, Mr. and Mrs. Black. May I provide you turn-down service now?G: Ok, thank you. But you see we are expecting a guest in a minute. Could you just tidy up the bathroom and bring us some more Cokes in the mini-bar?RM: Ok, I will get some Cokes for you right away and tidy up the bathroom then.(Ten minutes later)RM: May I come in, Sir?G: Yes, please.RM: Here are 6 tins of Cokes. May I tidy up the bathroom now?G: Ok, go ahead, please.RM: It’s growing dark. May I draw the curtains for you?G: Ok, thank you very much.RM: __It’s my pleasure___. Is there anything else I can do for you?G: Not at the moment. Thank you.LESSON 3 ROOM SERVICE 房餐服务VI. EXERCISE 练习1. Complete the following sentences with the given words in proper forms.(Continental breakfast,sign, around-the-clock,poach, eggs, coffee,account,captain,do, bacon,)2. Complete the following dialogue.(RS = Room Service 房餐服务人员G = Guest 客人)RS: ___Room Service_________, ____May I come in______?G: Come in, please.RS: Here are the things you’ve ordered, sir. ___Where would you like to have them, Sir? G: Oh, just put them over there on the table.RS: Ok. __Shall I serve it now__?G: You can serve it now, I think.RS: _Would you please sign here, Sir__?G: Sure. May I use your pen? Thanks.RS: Thank you, sir. _ Please enjoy your meal_.G: Ok. I’ll call you after I’ve finished the meal.RS: __Take your time, Sir__. ___I’ll come back later__.LESSON 4 LAUNDRY SERVICE 洗衣服务VI. EXERCISE 练习plete the following dialogue.Mis-delivery 送错衣服(C = Clerk 员工G = Guest 客人)C：__ Laundry service, may I come in _?G：Come in, please.C: I’m sorry for the mis-delivery__. I’ve brought your laundry.__Is everything ok now__?G: Yes, that’s right now. Put them on the bed please.C:_Sorry for the mistake____. _Anything else I can do for you_?G: It’s ok. Nothing else at the moment.C: See you later and have a nice day, Madam.PART IV FOOD AND BEVERAGE餐饮LESSON 1 AT THE BAR 在酒吧VI. EXERCIESE 练习1. Complete the sentences with the given words in proper forms.(charge, wait for, on the rocks, take your time, barmaid, floor show, bartender, lobby lounge, care for, tips )(1)Thank you，We don't accept __tips_________.(2)Would you like to have cocktail or whisky __on the rocks_________?(3)Would you ___care for________ a glass of sherry with your soup?(4)There is a ____floor show_______ in our lobby bar. Would you like to see it?(5)Miss Li is regarded as one of the best ____barmaids_______ in the hotel.(6)Here is the drink list, sir. Please __take your time_________.(7)The minimum ____charge_______ for a 200 people cocktail receptions is 6000 Yuan，including drinks.(8) A _____bartender______ should know what to do and how to do it.(9)The bar is full now. Do you care to ____wait for_______ about 20 minutes?(10)P lease don't speak loudly in the __lobby lounge_________，will you?LESSON 2 IN A WESTERN RESTAURANT在西餐厅VI. EXERCIESE 练习1. Match the following words with correct explanation.(1)make out (a) to respect and approve of something / someone(2)leftovers (b) food put inside sandwiches, cakes etc.(3)mash (c) not easy to recognize(4)admire (d) the way something happens(5)requirement (e) food left from an earlier meal(6)manner (f) something that someone needs(7)unrecognizable (g) to see or understand what something is.(8)filling (h)to press into small pieces(1)--- (g)(2)--- (e)(3)--- (h)(4)--- (a)(5)--- (f)(6)--- (d)(7)--- (c)(8)--- (b)LESSON 3 IN A CHINESE RESTAURANT 在中餐厅VI. EXERCIESES 练习1. Complete the sentences with the given words in proper forms.(spicy, dessert, toast, share, light, finish, banquet, free, drink, cuisine )(1)Would you mind ___sharing_______ a table with others？(2)If you need anything else，feel __free____ to tell me.(3)What would you like to order for ___dessert_______？(4)Drinking takes an important place in Chinese _banquet_________.(5)It is a matter of courtesy for the host to try to get his guests ___drink_______.(6)When the last dish is ____finished______, the banquet has officially ended.(7)Would you please tell me something about Chinese ___cuisine_______?(8)Sichuan food is famous for it hot and __spicy________ flavor.(9)At a Chinese banquet, the host will propose a ___toast_______.(10)W ould you please recommend some __light________ dishes for us?LESSON 4 Handling Complaints 在中餐厅EXERCIESES 练习1. Complete the sentences with the given word in proper forms.(refund(退款), follow up, manager, chef, rules, blame, misunderstanding, apologies, solutions, respond, )(1)I’ll speak to the ____chef________ and see what he can do.(2)You are right. Please accept my ____apologies________.(3)We will ___refund_________ the cost to you.(4)I’m sorry, sir. There must be some ___misunderstandings_________.(5)To handle complaints successfully, the staff member should follow some__rules__________.(6)You’d better offer one or more _____solutions_______ to the guest.(7)Speak to your __manager__________ when in doubt about what to do.(8)When handling guests’ complaints, you should _____respond_______ quickly.(9)_Follow up__ with the guests to make sure they are satisfied.(10)When you are criticized, don’t ___blame_________ someone else.LESSON 5 PAYING THE BILL 结帐EXERCIESES 练习1. Complete the sentences with the given word in proper forms.(come to, enough, cancel, error, details, separate, service charge, personal, receipt, extra)PART V OTHER DEPARTMENTS 其他部门LESSON 1 SHOPPING ARCADE 购物中心EXERCISES 练习1. Complete the following dialogue.( S: Shop- assistant 商场营业员G: Guest 顾客)S: Good afternoon. ____ Can I help you, Madam _____________________________? G: Yes, please. I __would like to buy_____ some gifts to give my friends.S:OK. __Would you like me to recommend you some famous Chinese broidery works? G: Thanks. ___How about the price________?S:Eighty Yuan. It's a reasonable price.G: I ___would like to have 6 pieces____. Here's the money.S:___Thank you___. ____ I’m sure your friends will like them very much _.。
饭店实用英语unit10(xt)饭店实用英语复习题及答案
Scene 10 Special ServicesExercisesI. Fill in each blank with the proper form of the word given in the brackets.1. shined2. provides3. porter4. be returned5. interviewII. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与…等同)those given in Chinese in the table below.A---------------------------- disabled guest 残疾客人B------- --------------------- medical room 医务室C------ ---------------------- doctor in attendance护理医生D---------------------------- first aid急救E------ ---------------------- wheelchair 轮椅F----------------------------- dodge-ball 躲球游戏G---------------------------- telecommunications device for the deaf 听力障碍者专用通讯设备H----------------------------- playhouse玩具小屋I------------------------------- baby-sitting service 托婴服务J------------------------------ Super Nintendo 超级任天堂K------ ----------------------shoe-shine service 擦鞋服务L----------------------------- early children education 早期儿童教育M---------------------------- pool table台球台N----------------------------- floor hockey 地板曲棍球O----------------------------- air hockey空中曲棍球游戏P---------------------------- press conference 记者招待会Q---------------------------- psychology 心理学1. I2. K3.P4.D5.L6.A7.B8. N9.F 10.HIII. Complete the following dialogue.1. Could you do me a favor2. Would you please buy some fruit for me3. How much do you want4. What colour do you want5. what size do you wearIV. Translate in the following sentences into English.1. Our Housekeeping Department has a very good babysitting service.2. Will you please do me a favour?3. The charge is $10 per hour for one child.4. He majors in early childhood education.5. Our hotel offers 24-hour shoeshine service.Case StudyRead the above conversation and complete the outline. You should write your answers in no more than thr words.1. child care center2. 153. 3 years4. five kinds of activities5. babysitterHome ReadingPassage 1:Decide whether the statements are true (T) or false (F) after reading the passage above.1.Scandic is a name of a chain. （ F ）2.The topic of this passage is about the possible obstacles that people may be met.（ F ）3.Scandic started tackling accessibility issues about five years ago. （T ）4.More and more handicapped people travel around. （T ）5.People can get the information published by Scandic on the internet.（T ）Passage 2:Read Passage 2 again and give brief answers to the following 5 questions.1. A Youth Center2. They are at least eighteen years old3. No, they are not. They have a minimum of one year childcare experience4. The universities and community colleges5. $7。
实用饭店情景英语 (2)
练习11.I’d like to reserve a Spanish suite with meals from the 8th to the 12th of next month.2.How much do you charge a day for a double room with bath?3.I’ll be arriving by air early in the morning.Can i check in then?4.Could you confirm ten rooms for a week as a group reservation for our travel agency?5.Can you put me on a waiting list and inform me as soon as you have a spare room?6.Please don’t leave your baggage behind.7.Let’s not take the elevator on the left going upstairs.8.Shall I wait for you in the bowling room at the end of the corridor on the ground floor?9.Be sure to take a brochure for me from the Reception Desk,please.10.As the English saying goes, where there is a will, there is a way.11.Go straight down the hall until you get to the stairs.12.Turn right and go to the end of the hall. His room is the last door on the right.13.The gift shop is on the first floor, just opposite to the elevator entrance.14.The reception Desk is just beside the entrance to the restaurant.15.Sorry, you are going in the wrong direction. Please turn around and go ahead.练习11、我希望我们不久以后会再见面。
餐饮实用英语
餐饮实用英语1.寻问餐厅是否可介绍一家附近口碑不错的餐厅? Could you recommend a nice restaurant near here?我想去一家价位合理的餐厅。
I want a restaurant with reasonable prices.我想去一家不會吵杂的餐厅。
I'd like a quiet restaurant.我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful atmosphere. 是否可建议这一类的餐厅? Could you recommend that kind of restaurant?此地餐厅多集中在那一区? Where is the main area for restaurants?这附近是否有中国餐厅? Is there a Chinese restaurant around here?这附近是否有价位不贵的餐厅? Are there any inexpensive restaurants near here? 你知道现在那里还有餐厅是营业的吗? Do you know of any restaurants open now?我想尝试一下当地食物。
I'd like to have some local food.最近的义大利餐厅在那里? Where is the nearest ltalian restaurant?2.餐厅预约我需要预约位子吗? Do I need a reservation?我想要预约3个人的位子。
I'd like to reserve a table for three.我们共有6个人。
We are a group of six.我们大约在8点到达。
We'll come around eight o'clock.我要如何才能到达餐厅? How can I get there?我想要预约今晚7点2个人的位子。
饭店英语C答案
1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。
(1*20)1.d Receptionist a. a reduction from the full or standard amount of a price or debt2.a Discount b. one who walks in without having an appointment3.b Walk-in c. to arrange for (tickets or lodgings, for example) in advance4.c Book d. an office worker employed chiefly to receive visitors5.e Fill out e. to complete (a form, for example) by providing required information6.b Exit a. a small comfortable room in a hotel where guests relax7.e A TM b. to leave a place8.d Attendant c. a large hall inside the entrance9.a Lounge d. someone whose job is to look after or help customers10.c Lobby e. a machine that you use to get money from your account11.c Cash a. something else that has the same value12.e Receipt b. to reach a particular number or amount of things13.a Equivalent c. money in the form of coins or notes14.b Total d. clothes, sheets etc. that need to be washed15.d Laundry e. a written statement16.d Freeze a. a type of jam made with oranges, lemon, etc.17.a Marmalade b. marmalades and jams18.c Canned c. preserved by putting in a closed metal container without air\19.b Preserve d. to preserve or be preserved by means of very low temperatures20.e Sausage e. a thin edible tube of animal skin filled with meat, bread, spices, etc.2: complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。
餐饮相关口语考试题及答案
餐饮相关口语考试题及答案一、听力理解1. 请根据对话内容，选择正确的答案。
A. 服务员询问顾客是否需要点餐。
B. 顾客询问餐厅是否提供外卖服务。
C. 顾客询问餐厅是否接受预订。
正确答案：A。
2. 听以下对话，回答以下问题：顾客想要点哪种饮料？A. 咖啡B. 茶C. 果汁正确答案：C。
二、口语表达1. 请用英语描述你最喜欢的一道菜，并解释为什么喜欢它。
答案示例：My favorite dish is Kung Pao Chicken. I love it because it has a perfect balance of spicy, sweet, and savory flavors, and the peanuts add a nice crunch to the dish.2. 如果你在国外餐厅就餐，你会怎样用英语向服务员表达你的食物过敏情况？答案示例：Excuse me, I have a food allergy to seafood. Could you please make sure my meal doesn't contain any seafood?三、阅读理解阅读以下对话，并回答问题：Waiter: Good evening, welcome to our restaurant. Have you dined with us before?Customer: No, this is my first time here. Could you recommend something?Waitr: Certainly. Our signature dish is the grilled salmon with lemon butter sauce. It's very popular.Customer: That sounds delicious. I'll have that, please.3. 顾客是否是第一次来这家餐厅？A. 是的B. 不是正确答案：A。
饭店英语A答案
题号一二三四五六七总分得分1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。
(1*20)1.d Reserve a. able to be used2.c Rate b. to tell sb. that a possible arrangement, date, time etc. is now definite3.e Guarantee c. a fixed standard room charge or payment4.a Available d. to arrange for a place in a hotel, restaurant, plane etc. to be kept for sb.5.b Confirm e. to promise to pay for the room even if it is not used6.b Claim a. information7.d Postal service b. to take something that belongs to you8.e Respectively c. cause physical harm to something or to part of someone’s body9.c Damage d. the public service for carrying letters, parcels etc10.a Info e. each separately in the order mentioned11.c Transfer a. examine in order to learn whether something is correct12.d Charge b. cross out; say that something already arranged or decided upon will not bedone, will not take place, etc.13.b Cancel c. change position, move14.e Passport d. ask as a price, ask in payment15.a Check e. government document to be carried by a traveler abroad, giving personalparticulars.16. e Reserve a. (of a seat, space) not being used or occupied17. a Vacant b. a comfortable room for sitting in, having a drink in the hotel18. c Full c. be fully occupied; be filled completely19. b Lounge d. a place where meals are sold and eaten20. d Restaurant e. to book in advance; to keep for special purpose2: Complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。
饭店英语试卷
密 封 线 内 不 要 答 题试卷代号： 座位号2011-2012学年度第一学期期末考试《饭店英语》试题一、选择题(每小题1分，共35分)1． How much does the continental breakfast （ ）?A ．needB ．useC ．costD ．take2． Thank you, sir.（ ）can we expect you?A ．What timeB ．At what timeC ．WhenD ．Who3． ----- Can you come on Monday or Tuesday?----- I'm afraid （ ）day is possible. A ．eitherB ．neitherC ．someD ．any4． （ ）does the restaurant of your hotel close?A ．What timeB ．What timesC ．How longD ．How often5． （ ）tea have we?A ．how muchB ．how manyC ．how longD ．how far6． “Where is your college located, John?”“It is （ ）.” A ．on the Fifth Avenue B ．on Fifth Avenue C ．in Fifth AvenueD ．at Fifth Avenue7． All right , I （ ）you in no time.A ．fetchB ．bringC ．takeD ．get8． Dr. Bethune began to work the （ ）he arrived at the front.A ．momentB ．placeC ．wayD ．reason9． Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness.May I （ ）it （ ）for you? A ．clean out B ．clean up C ．clean skinD ．clean cut10． Green tea is not fermented while black tea is fully （ ）.A ．fermentedB ．fermentingC ．fermentD ．ferments11． I think it should （ ）open till midnight.A ．stayB ．holdC ．saveD ．persist12． I'll take the raw fish but my wife doesn't care for it. Could she have （ ）elseinstead? A ．anything B ． everything C ．somethingD ．some13． I'm afraid （ ）water will change the color and flavor of food.A ．boilB ．boiledC ．boilsD ．boiling14． In some cases, guests often （ ）separate checks.A ．needB ．useC ．ask forD ．want15． In the evening, many guests like to eat （ ）candlelight.A ．withB ．alongC ．inD ．by16． It was hard to decide which room was the （ ）.A ．largeB ．largesC ．largestD ．more larger17． Please （ ）your dialogs with guests.A ．put throughB ．continue密 封 线 内 不 要 答 题C ．hold onD ．transfer 18． The amount will be （ ）your final room bill.A ．added up toB ．addedC ．added toD ．added up19． The Caspian Sea, a salt lake, is （ ）any other lake in the world.A ．largestB ．the largestC ．larger thanD ．the larger than20． The coffee is （ ）, sir?A ．complimentaryB ．complimentedC ．complimentingD ．complicated21． The food was dreadful. I'd like a （ ）.A ．abateB ．at a discountC ．rebateD ．discount22． The guest is （ ）on the telephone now.A ．talkingB ．speakingC ．tellingD ．saying23． The waiter will be （ ）you in a moment.A ．withB ．aroundC ．byD ．round24． The wine （ ）very well with white fish.A ．developsB ．goesC ．get onD ．evolves25． This cake was （ ）sugar, flour, butter and eggs.A ．make fromB ．make ofC ．make outD ．make out of26． This is the （ ）course. There is dessert to follow.A ．fullB ．completeC ．allD ．whole27． We have all kinds of Chinese food at your （ ）.A ．chooseB ．choiceC ．selectD ．choosing28． We might charge the bill to the wrong room （ ）.A ．by mistakesB ．errorC ．falseD ．by mistake29． What is the price （ ）for the set menu?A ．boundB ．scopeC ．rangeD ．confine30． When a guest （ ）the restaurant needing assistance, ask him if you can help.A ．wantB ．askC ．needD ．would like31． Which （ ）would you prefer, A or B?A ．flavorousB ．scentC ．flavorD ．spice32． Would you call me when you're （ ）to order?A ．arrangedB ．prepareC ．readyD ．provide33． Would you like （ ）something to drink?A ．makeB ．come withC ．haveD ．start with34． Would you mind （ ）the extra in cash, please?A ．payB ．paysC ．paidD ．paying35． You'll have a lot of fun having the meal （ ）cooking it yourselves.A ．whenB ．whileC ．duringD ．and二、翻译题(每小题2分，共20分)1、 预定2、收据、收条3、签名4、办公楼5、行李6、201房间7、洗衣 8、豪华套房密 封 线 内 不 要 答 题9、赔偿 10、发票三、阅读题(每小题2分，共30分)Passage 1In the 1900’s, American townspeople usually washed and brushed their teeth and combed their hair in the kitchen. Or they kept a water pitcher (大水罐)and a wash basin in theirrooms and took care of these things there.The bathtub was a wash tub(澡盆)filled with water from the stove. If you were small enough you could sit down by drawing your knees to your chest. Otherwise, you washed yourself standing up.Often all the women and girls in the family bathed together. Then the men and boys did. In most families this was Saturday night because Sundays they went to church.A small number of families did have running water. But that depended on whether there was a water system where they lived and on whether they could afford the plumbing(水管设施). Some people had bathtubs in their homes as early as 1895. But many others did not have their first bath in a bathtub until 1910 or later when they were fifteen or sixteen years old.1． In the first paragraph, "took care of" means （ ）.A ．keptB ．looked afterC ．usedD ．kept and used2． In order to use the water from the stove, there be a pipe connecting the tub withthe stove. （ ） A ．mustB ．seemed toC ．needn'tD ．should3． Which of the following statements is true? （ ）A ．Males and females in the family took turns using the bathtub.B ．Some bathtubs were big enough for many people to bathe in at the same time.C ．All the women and girls of a family could bathe together standing up in the tub. When several family members bathed together, they did not use the bathtub. 4． Americans owned a bathtub as early as 1895. （ ）A ．ManyB ．Not allC ．AllD ．Few5． We can infer(推断)that the plumbing at that time. （ ）A ．cost littleB ．was more expensive than a water systemC ．was too expensive for every family to affordD ．was not necessaryPassage 2 The General ManagerAs in any business ，there must be one person responsible for the overall operation. That person is the general manager, sometimes, particularly in the larger hotels, called the managing director.In the past ，possibly into the l930s, the hotel manager was primarily a genial host, personally greeting the guests and seeing to it that they were properly cared for. But as the banks (through bankruptcies and foreclosures), corporations, conglomerates, and other business organizations began acquiring hotels, this image began to disappear. The first concern of executives and stockholders of these companies was that the property show a profit. As a result ，a new type of innkeeper emerged, and today the successful general manager is a highly trained person, capable of directing a complex business enterprise.Running a hotel is a full-time, 24-hours-a-day, seven-days-a-week operation. The hotel is never closed-there can be no time off, no holidays. Someone representing management, and some members of the operating staff, must be on duty every hour and every day of the year. No broad policy could possibly cope with the many diverse situations that occur daily in any given hotel.The general manager is the person responsible for defining and interpreting the policies established by top management. In addition, the successful manager must implement and improve them and, on occasion ，may be forced to completely disregard them. To perform these duties properly requires a working knowledge of all phases of hotel operation ．No one can properly give or explain an order without some idea of what is involved. The quickest and easiest way for an executive to lose the respect of the employees is to give instructions without understanding their implications or the amount of time necessary to carry them out. In fact, we believe it is impossible to properly and intelligently supervise anyone without having at least a general idea of that person ’s duties and responsibilities.6． What ’s a hotel manager ’s responsibility? （ ）A ．Administrative affairsB ．Overall operation得分 评卷人密 封 线 内 不 要 答 题C ．Several main departmentsD ．Greeting the guests 7． A general manager should （ ）.A ．define the policiesB ．interpret the policiesC ．implement the policiesD ．be capable of directing a complex business enterprise8． There are always persons in charge working in the hotel round the clock because（ ）.A ．staffs are working in the hotelB ．there are always things that happen unexpectedlyC ．they want to know the general ideas of the staffsD ．they want to greet the guests9． A successful manager is the person who can implement and improve （ ）.A ．hotel facilitiesB ．surrounding environmentC ．policies established by top managementD ．relations between hotel and guests 10． In the context of the passage, genial means （ ）.A ．kindB ．politeC ．warmD ．GenerousPassage 3 Restaurant servicesThere are mainly five kinds of restaurant services. They are gueridon service, silver service, plate service, buffet (self-catering) service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one.Take away service is usually associated with snack bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting ，carving and cooking special dishes in front of the guest ．In silver service ，the food is prepared in the kitchen and brought to the guest ’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest ’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service ，a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she 1ikes.Two forms of meals are distinguished ：a la carte and table d ’hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d ’hote meal has a fixed price for a complete meal or several courses.11． Which of the following can be a stand-up service? （ ）A ．Gueridon serviceB ．Silver serviceC ．Plate serviceD ．Buffet service12． Why is a takeaway service usually associated with snack bars? （ ）A ．The food in snack bar is easy to takeawayB ．People go there by carsC ．Snack bars can be found anywhereD ．Snack bars offer self-cateringservice13． What meal is it when you can order your dishes separately? （ ）A ．BuffetB ．1a carteC ．Table d’hoteD ．Plate service 14． In the context of the passage, available means （ ）.A ．necessaryB ．can be gotC ．helpfulD ．served15． In the context of the passage ，distinguished means （ ）.A ．well-knownB ．made outC ．separatedD ．different四、写作(15分)设计情景对话：你是一名饭店的服务人员，有一位顾客向你询问“哪里可以买到衣服”，你告诉他最好去和平路，并告诉他怎样走、价格如何等等相关的信息。
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
饭店实用英语试题一及答案饭店实用英语试题一及答案I. Choose the best answer. (10%)1. If you've never been to this city, you should take a look at our____.A. menuB. brochuresC. front deskD. inn2．We do not have a ____ service. You'll have to park your car yourself.A. roomB. dinnerC. laundryD. valet3．The room has a pull ____ so it will sleep an extra person.A. offB. overC. outD.on couch4．We don't have any vacancies. We are____ completely.A. vacantB. bookedplimentaryD. closed.5. I'll let you voice your complaint about the rate to the ____.A. housekeeperB. valet driverC.hotel managerD. chefII.Match the words. (10 %)1. deluxe double A. 前厅部2. group reservation B. 餐桌装饰3. table decorations C. 豪华双人间4. the Front Office D. 刀削面5. Sliced noodles E. 团体预订III. There are 5 incomplete statements here. You should fill in each blank with the proper form of the word given in each brackets. (10 %)1.The ______(crew)are paid to do all the word on the ship.2.We finally (yield)_____to their argument.3. Among those (presence)______at the meeting are some foreign experts.4.He gives very little money to his wife out of (selfish)_____.5.We use a ______(global) in our geography lessons.IV. Complete the following dialogue. (10 %)A: Room service,____1_____?B: I’m going to London tomorrow morning. So I would like to request _______2____.A:_____3______, at what time would you like us to call you tomorrow morning?B: At 6 sharp , please. _____4____, please. I don’t want to disturb my neighbors.A: OK. So we will ____5_______at 6:00 tomorrow morning.V. Translate the following sentences. (20%)1. 我想预订一间有淋浴的单人房间。
2. 一楼有个商店。
3. 布朗先生说他在房间里等您。
4. 您忘了填写离店日期了。
5. 酒吧什么时间开放？6. Do you have a reservation with us?7. Would you like to check and see if the amount is correct?8. Is there anything I can do for you？9. what if there is any laundry damage？10. Whenever suitable seat would be free you will let him know right away.VI. Read the following passage and complete the outline. You should write your answers in no more than three words. (10 %) The Lazy Susan is commonly used in many Chinese restaurants to facilitate dishes being ordered communally and shared.The term ‘Lazy Susan’ made its first written appearance in a Vanity Fair advertisement for a "Revolving Server or Lazy Susan" in 1917, although their existence dates back to the 18th century. Prior to the use of the term 'Lazy Susan', they were referred to as dumbwaiters, a term today applied to a small elevator for transporting food. There is no clear evidence as to the origin of the Susan part of LazySusan.VII. Reading Comprehension. (15%)Chinese cuisine has become a staple world food, loved by people in all countries and of all walks of life. A third of the world’s population enjoys Chinese food every day, because itoffers dishes that are known to be some of the tastiest and unique in the world.People of the Western culture appreciate Chinese food for its combination of superb taste and affordability. Chinese cuisine is in fact easy and convenient to make in thecomfort of one’s own home. With all the basic ingredients of common dishes such as bean sprouts, bamboo shoots and water chestnuts available from any neighborhood supermarket, Chinese food has been localized for people everywhere. Instead of seeing it as a special treat, people can recreate the glamor of Chinese cuisine in their own kitchen.The characteristic of Chinese food is that it brings a flavor to the table for everyone. From sweet and sour to spicy, from chicken to beef to pork, there is a huge variety of dishes that can be served. Not only is Chinese food tasty, but it packs a punch of nutrition too. Rich in vitamins and often steamed or stir fried, a Chinese dish requires minimum cooking time and retain maximum health value.1. The best title for this passage is[A] About Chinese food and cooking.[B] How to make Chinese food.[C] Chinese cuisine is very popular.[D] The characteristic of Chinese food.2._____________ enjoys Chinese food per day.[A] Two thirds of the world’s population.[B] A tenth world’s population.[C] People in all countries and of all walks of life .[D] One third of the world’s population.3. Which word in the following is the best to summarize Chinese food?[A] smelly.[B] bad.[C]popular.[D] expensive.4. Why do Westerners love Chinese food?[A]because it’s unique in the world.[B] bec ause it’s the tastiest food and people can afford it.[C] because Chinese cuisine has become a staple world food.[D]because it is easy to cook.5. Chinese food is not only tasty, but it is _______________.[A] cheap.[B] beautiful.[C] delicious.[D] nutritious.VIII. Writing (15%)假设你是一家五星级酒店的客户服务部经理。