外贸函电第二版-Unit03询盘及回复
Step IV Deliberated thinking to reply (calm, advantages)
Step V Follow- Through (cottoning up, Friends first)
Rostrade co G.M Dr. Aiman El Shazly TEl: 361 e-mail : rostradeco@yahoo.
要想取得胜利，首先学会保护好自己。
Dear Friend Thanks for your reply On behalf of our Nasatech Inter Co Ltd this is the samples of the product that we want develop. Please Kindly view our website for the samples and the product we need if your company can make the similar like this product.
Five steps of Enquiry
Step I The identity of the buyer behind you (level, recognition)
Step II Clarify about requirements of your clients (analysis, nail on contents)
specific enquiries（具体询盘）
for specific information：具体询问商品名称(the name of the commodity)、规格(the specifications)、数量(the quantity)、 单价(the unit price FOB… CIF…),装船期(the time of shipment)、付款方式(the terms of payment)
Unit 3 Enquiries and Replies 询盘及回复
Introduction（简介）
目的: 了解询盘的基本写作技巧和回复。 交易磋商的一般程序分为“询盘”、“发盘”、 “还盘”和“接受”四个环节。
询盘（Enquiry）又称询价，是指买方或卖方向对 方询问以价格为中心的各种相关的交易条件，包 括一般询价（General Enquiry）和具体询价 （Specific Enquiry）。
Enquiry Examples
Re：I'm interested in your 50HZ 120W Home Made Fast Automatic Pasta Machine, Equipment For Making Rigatoni Bucatini
time：2013-12-12 17:22:04
xxxxxxxx(一个外部连接)
Please quote us your best prices and the cost of delivery to our port and if the prices meets our price target we can place our order as soon as possible.
Best Regards
Mr Edwin Martez Purchasing Manager Nasatech Inter Co Ltd Address: 479 Allen Avenue, By Charles Walter, State : stockholm Country : United States Mobile Phone : 1-330-3436799
phishing website
一定要注意钓鱼网站，新人要注意钓鱼网站目的是要你的密 码输入和账户，他给的是一个外部连接，点进去后其实是一 个“钓鱼邮箱输入界面”，新人们如果不加小心，把自己的 外贸邮箱和密码输入进去，就会导致邮箱丢失，也有可能直 接导致你贝宝的资金被转走，所以如果这样的询盘包涵外部 连接，请大家多加小心。 凡是需要输入账户密码的，千万别上当。
Enquiries
Definition: A Request for Information general enquiries(一般询盘)
for general information：information about various goods : 目 录(a catalogue)、价目表或报价单(a price-list or quotation sheets)、样品 (a sample)、图片(illustrated photo prints)
Aima2.201.175
Dear sir , Kindly be informed that I am so interesting with fresh pasta “ pasta machine” . I am asking for you to send your best offer for this machine fresh pasta machine with all any equipments to make diff. type of fresh pasta such as fresh pasta as follow: Pasta fresca type : 1- Fettuccine (宽面) 2- sheet （面片） 3- Rigatoni （通心粉） showing machine types and capacity ,Waiting for your urgent reply, Pls. feel free to contact me any time Best Regards
外贸函电询盘和回复范文
外贸函电询盘和回复范文文章1：外贸函电——询盘和回复范文外贸函电是国际贸易活动中不可缺少的一部分，能够顺畅的进行外贸函电沟通是成功开拓海外市场的关键。
在日常工作中，写外贸函电是重要的一环，尤其是询盘和回复，下面我们就来看看询盘和回复的范文。
一、询盘外贸函电中的询盘，即是询问和了解其它公司或供应商的产品报价、质量、型号、生产情况和交货期等信息的过程。
国际贸易中，询盘有着至关重要的作用，在客户和供应商之间搭建起了一座桥梁，是促成双方业务关系的一种方式。
范文：Dear Sir/Madam,We have learned from the Internet that your company is a well-known supplier of garment accessories. We are interested in purchasing some of your products.Could you kindly send us a catalogue and a price list of your most popular products? We would also like to know the minimum order quantity, delivery time, payment terms and your general terms of trade.We look forward to hearing from you soon.Yours faithfully,(签名)二、回复外贸函电中的回复，即是对买方的询盘做出回复，通知买方某些信息，如价格、交货期、包装、运输和支付方式等，也是商务往来和开拓市场的重要方式。
范文：Dear Sir/Madam,Thank you for your interest in our products. We are pleased to enclose our catalogue and price list.Our prices are competitive and we are willing to offer you a discount for a large quantity order. The minimum order quantity is 5000 pieces per item. Our delivery time is 30 days after receipt of your order and payment.We hope to establish business relations with your company and would be glad to receive your trial order.Yours faithfully,(签名)三、询盘回复范文：Dear Mr. Johnson,Thank you for your message of 23rd September inquiring about our product, 4-17k automatic temperature controller.This instrument has a temperature range of 0 to 800℃ with a control accuracy of ±0.5℃. The current price is USD75 per unit FOB Shanghai. The minimum order quantity is 500 units and the delivery time is 30 days after receipt of your purchase order.Attached please find our product catalogue and specification sheet. If you have any further questions, please do not hesitate to contact us.Yours sincerely,(签名)四、回复询盘并请求样品范文：Dear Mr./Ms. Su,Thank you for your email of 20th May inquiring about our product,the 3D printing pen.We are pleased to offer you our competitive prices and the following terms of trade:- Unit price: $15.5 FOB Shenzhen- Minimum order quantity: 1,000 units- Payment terms: 30% deposit by T/T, balance against copy of B/L - Delivery time: 30 days after receipt of depositIn order to help you make a better decision, we would like to send you a sample of our product. Would you please provide us with your Fedex or DHL account number for the freight charge? Alternatively, we can arrange sample shipment with freight prepaid by you.Please kindly let us know your feedback and we look forward to hearing from you soon.Best regards,(签名)五、回复购买意向范文：Dear Mr./Ms. Zhang,Thank you for your email of 10th July expressing your interest inpurchasing our product, the wooden bed frame.We are excited to provide you with the following details and terms of trade:- Product: Wooden Bed Frame (Size: 1800*2000mm)- Material: Solid Wood (Oak or Pine)- Price: $480 per set FOB Shenzhen- Minimum Order Quantity: 50 sets- Payment Terms: 30% deposit by T/T, balance against copy ofB/L- Delivery Time: 45 days after receipt of depositWe have attached the product specifications and several pictures for your reference. If you require a sample, we can send it to you for a unit cost of $80, which will be refunded upon receipt of your order.Please let us know if you have any additional questions or requirements. We look forward to working with you and appreciate your business.Best regards,(签名)六、回复取消订单范文：Dear Mr./Ms. Lee,Thank you for your email of 15th June informing us that you would like to cancel your purchase order for the metal bookends.We are disappointed to hear about your decision, but we understand that things can change. Please kindly provide us with your reasons for cancellation so that we can improve our service and products in the future.Regarding the cancellation process, we would like to remind you that according to our terms of trade, we will charge a fee of 20% of the total order value as a cancellation fee. As for the deposit, we will return 80% of it to you within two weeks.We hope that we can have the opportunity to cooperate with you in the future and that you will consider our products again. If there is anything we can do to assist you, please do not hesitate to contact us.Best regards,(签名)七、回复投诉范文：Dear Mr./Ms. Chen,Thank you for your email of 18th August expressing your dissatisfaction with our product, the aluminum case.We apologize for the inconvenience and the issue you have encountered. We would like to assure you that we take all customer complaints seriously and are committed to resolving the problem to your satisfaction.Could you please provide more details about the problem you are facing and attach some pictures to illustrate it? We will investigate the issue and take appropriate action accordingly.In the meantime, we would like to offer a refund for the damaged item or provide a replacement. Please kindly let us know which option you prefer and we will handle the matter promptly.We value your business and appreciate your feedback. If there is anything else we can do to assist you, please do not hesitate to contact us.Best regards,(签名)本文提供了七个不同情境下的英文商务邮件范文，包括回复询盘、发送报价单、确认订单、提供样品、回复购买意向、回复取消订单以及回复投诉。
外贸函电Inquiry and Reply 询价及回复
Subject: Company profile & main products category
Dear Sally, Thank you for your inquiry for our products!
Here are our main categories below. 1. Hand tool & power tool 2. Art & craft 3. Home textile
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Please find our company profile in attachment. If an interest, we’re willing to give you offer as per your request. B.R.
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Company Profile 公司简介
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Counter offer to Specific Inquires 回复有针对性的询盘
做久了业务的人都会知道，有针 对性的询盘质量一般都很高，在 一定程度上代表了客户的购买欲 望。泛泛地浏览和精细地想要了 解某个产品，是完全不同的。
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客户针对某一具体产品询价， 甚至给出了自己的要求、图片 或相关信息，必然希望能够在 第一时间得到准确而详尽的回 复。若这一关能把握好，必将 在无形中能给客户留下一个良 好的印象。
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Concerning your inquired luggage bag, please help to find our offer sheet in attachment. Concerning your inquired item #TD-JIC 2685, please find our offer as follows. 关于您询价的行李包，请看附件/下述的 报价单。 Pls find our updated price list for our beauty cases in attachment.
《商务英语函电教程》unit 3询价与回复资料
February 4, 2008 Messrs, Smith & Co. 153 Third Avenue New York NY10017, U.S.A Dear Mr. Henry, We are very glad to receive your enquiry of February 3 and thank you for your interest in our products. We are sending you our quotation sheet and a copy of our latest catalogue giving the details you asked for, and hope that some of our products will be suitable for your market.
We are large dealers in arts and crafts, having over 15 years experience in this particular line of business. Provided quality and prices are satisfactory, there are prospects of good sales in our market. When replying, please state terms of payment and discounts you would allow on purchase of quantities of over 100 dozen of individual items. We look forward to your early reply.
外贸函电
汉译英：2.3.3 询价与回复EnquiryDear sirs敬启者：We have recently received many inquiries about your sweaters from retailers in Northest area and are sure that demands would be very brisk on our side.我公司已经收到从西北地区的零售商对贵公司运动服的询盘，相信我地市场的需求很大。
We would be obliged if you would send us details of your woolen sweatersIncluding sizes and colours, and also samples of the different qualities of materials used.如你方能寄来你们羊毛衫的尺寸、花色的详细资料以及用料的样品，我方将不胜感激。
When quoting, please state terms of payment. Should your prices be competitive, we will place large order with you.报价时，请告知付款条件。
如你方报价合理，我方将大量订货。
We look forward to hearing from you by return.望你方尽快回复。
Your truly商祺5.2.3Dear sirs敬启者：We are in receipt of your letter of June 12 offering us 300 metric tons of polished rice at US$300 per metric ton on the usual terms.收到你方6月12日300公吨精米报价，300美元/吨，通常条件。
《商务英语函电教程》unit 3询价与回复课件
General View General Enquiry is sent to acquire
some general information about products, such as asking for a catalogue, or price list, a sample, terms of payment.
Guidelines for Writing
(3). State briefly to first enquirers the strengths and advantages of your products. (4). If you are unable to supply the products required, give a reason or explanation in addition to expressing regret. Always end your letter positively by offering other products as substitutes so as to create a good impression, which hopefully result in more business.
Guidelines for Writing
(3)If it is a first enquiry, start your letter by informing how you obtained their name and address. Meanwhile, you can give a brief introduction of your own business. Some details about what you would like to get from the exporter would be mentioned in the end. (4)The tactic often used in order to invite better terms is to give the seller some hope of substantial orders or continued business by saying “Should your prices be competitive, we shall place an order…” or “If your quotation is favorable, we’ll place regular order with you.”
外贸函电第二版-Unit_03_资信调查
（2） 说明想 要调查 的细节 和原因
We should be very grateful to you for any information you can give us about their reputation and creditworthiness.（我们非常感激您能给予我们有关他们 的声誉和资信情况的情报。） We should be obliged if you would let us know if … （如果您能告知我们……，我们将不胜感谢。） Since it is our first transaction with this firm, we should greatly appreciate your advice as to what limit you consider them safe.（因为这是我们与该公司所做的 首笔生意，所以非常感激您告知我们您对该公司可 信任程度的意见。）
3.3 Specimen Letters（样函）
Letter 1：Making inquiry through one’s own bank Dear Sirs, We have received a large order from Messrs E.A. Sheen & Co., P.O. Box123, Karachi. We would therefore appreciate it if you would provide us information about the financial and business standing1 of the previously mentioned firm. The reference we have obtained is the Royal Bank, Karachi. Will you please be good enough to obtain for us the information we need. Any information that you may provide us will be treated in strict confidence2. We thank in advance. Yours faithfully, Li Xingdong
外贸函电询盘和回复范文
外贸函电询盘和回复范文文章一：外贸函电询盘和回复范文外贸函电是国际贸易中常用的一种沟通工具，有效的外贸函电有助于顺利完成各项商务合作，提高商务合作效率，今天我们就来深入了解一下外贸函电的询盘和回复范文。
询盘是外贸贸易中最常见的函电之一，它主要是客户向供应商询问有关一项产品或服务的具体情况，因此它的内容要清晰明了，这样才能更好的为客户解决疑问并提供华丽的服务。
下面是一篇询盘范文：Dear Sir/Madam,We are interested in your products and would like to receive your current catalogue, price quotation, and delivery terms. Specifically, we are inquiring about your range of household electronic goods and appliances.We are a leading electronics distributor in our country and are looking for long-term business partners in this sector. We are particularly interested in a high-quality and affordable product range that will appeal to our customers.Please provide us with the above information and advise us on any special deals or promotions that you are currently offering. If your products and services meet our expectations, we would be interested in establishing a strong and mutually beneficial business relationship with your company.Thank you for your attention to this matter. We look forward to hearing from you soon.Sincerely,XXXX而对于这样的询盘，供应商在回复的时候应该根据客户的需求来全面而详细地回复，以答复客户的问询。
外贸函电Unit 3
3.3.1 A reply
4.Feel free to let us know Please don’t hesitate to let us know.
5. Satisfy you to the best of our ability尽可能地满足贵方 6. see that …请注意… 请贵方务必在3月底前发送此批货物。
3.3.2 General enquiry and reply
Under separate cover单独邮寄，另邮寄 Craftsmanship工艺水平 Appeal to对…有吸引力 Sight draft即期汇票
我们另邮寄样品一批（a batch of），深信 一旦你们有机会查看样品，定会承认该货品 质优良，工艺精湛，价格合理。
3.3.3 Specific Enquiry and Reply
A ready market有市场 Be given to understand了解到… Have confidence in … Agree with the taste of …适合…的口味 Feel confident of placing a trial order 有信心下试订单
3.3.1 A reply
7.L/C reaches us at least 30 days before…
即期信用证务必至少在装运期前30天送达我公 司。 因为全棉质地的衬衫经久耐穿，越来越受到市 场的青睐。我们不得不扩大生产，以满足市场 不断增长的需求。
3.3.1 A reply
请把贵公司的最新样品寄给我们并附上最优 惠的价格，不胜感激。
3.3.2 General enquiry and reply
外贸英语询盘与如何回复询盘
对日常询函的中性答复所谓中性答复就是对询问的比较积极的回复。
这种类型的答复常用在已经建立了贸易往来的公司之间。
此种答复的主要功用就是传递必要的信息，通常都非常简短。
当贸易的一方同意另一方的询函中所提出的要求后，应该将信息迅速、简要、及时地传递给对方。
写这种答复通常遵循的法则是：1. 开头就告诉对方已同意询函中的要求。
2. 告诉对方愿提供相关信息。
3. 如果是同意对方的订货和发货要求，还要说明己方的发货情况，包括WHO，WHAT，WHERE，和HOW。
下面是一篇对索取产品信息来函的日常答复，请大家体会一下。
Dear Sirs,In regard to your letter of April 25, enclosed please find a report from one of our users on Coal Cleaning Equipment.We hope that the report will offer you the necessary information. If there are any questions concerning the operation and service of the equipment, just let us know. We await your response with keen interest.Yours sincerelyDaniel Smith如何询盘与如何回复询盘日常询函是商业人士获取信息的一个重要方式。
由于询函是发展进一步的商贸关系的敲门砖，接受者常常根据信件的内容来判断对方公司。
下面是写作日常询函的一些通用法则：1. 直接切入主题2. 解释你为什么要写这封询函3. 关于细节的问题4. 礼貌地提出要求下面是一篇范文，大家可以仔细体会一下。
Dear SirsMay we have a copy of your brochures concerning the meeting, which was held on July 10, 2006, for announcing projects on industrial development in the Northwest China.Yesterday's China Daily included an article about the meeting. Some thoughts and plans were presented on the electronic and water-treatment fields. We would appreciate more details than those printed in the paper. It would be most helpful if you could send us all the necessary information. We are sure it will be benefited to both of us in the near future.Yours faithfullyBruce Lee商务英语email高手如何询盘1.文体介绍在对外贸易中，询盘，也叫询价（inquiry或enquiry）是买方或买方对于所要购买或出售的商品向另一方作出的询问。
世纪商务英语-外贸函电unit 3 Inquiry
精品文档 LOGO
Part One
1. An Inquiry and Reply (1)
An inquiry is a request for information on goods. When business people intend to import a product, they send out an inquiry to an exporter. It may ask for a quotation or an offer for the goods they wish to buy or simply request for some general information regarding these goods. An inquiry can be made by written correspondence, such as a letter, telegram, telex, fax, e-mail or verbally by talk in person. Inquiries from regular customers may be very simple in content, in which only the name and/or specifications of the commodity will be mentioned. Other inquiries may include great details such as the name of the commodity, quality, specifications, quantity, terms of price, terms of payment, time of shipment, packing method, etc. required by the buyer so as to enable the seller to make proper offers.