商务英语会话
okay. How was your flight?B: It was pretty bumpy, also a bit long, all together about 5 hours.A: That is a long flight. You had a layover too, is that right? You must be tired.B: Actually I feel quite rested. I was able to sleep on the plane.A: Goo d! Here, let me help you with your bag. Is it your first time to Seattle? I’d be happy to take you around this city and show you the sights tonight if you’re up to it.B: That will be very nice. You're too kind.A: I’ve already made a hotel reservation for you, let's go to the hotel first and drop off your things. Then, I’d like to have a drink so that we can get better acquainted. I’ve booked a table at an exclusive restaurant downtown. Afterwards, I’ve made arrangements to take you to see the city light. Seattle’s nightlife can be really quite exciting. How does that schedule sound to you?B: Sounds great. Thank you for your hospitality.Telephone Reservation 电话预订客房A: Hello! This is Golden Card Office, New World Hotel.这里是新世界大酒店金卡办公室Can I help you? 能为您效劳吗?B: Hello, this is Bob Jackson from Star Company.我是斯达公司的鲍勃杰克逊I’d like to reserve a room from the 21st to the 24th this month.我想预订你们酒店本月21日至24日的一个房间。
A: Yes, Mr. Jackson. What room do you exactly want?你具体想要什么样的房间?B: I need a double room. 我要一间双人房。
I prefer a room overlooking the garden.我想要能俯视花园的房间/ I prefer a room with a good view of the sea.我想要能眺望海的的房间./ I prefer a quiet room away from the street.我想要避开街道的安静房间A: No problem. 没问题。
Our hotel is a five-star hotel.我们酒店是五星级的酒店We guarantee our guests’ satisfaction.我们保证让客人满意。
By the way,what time are you arriving?顺便问一下，你们几点抵达？B: Around four ., the 21st of this month.这个月21日下午4点左右。
How can we find the hotel after we leave theairport? 我们离开机场后如何才能找到酒店？A: Don’t worry.别担心An English speaking guide will be meeting you at the airport.一位说英语的导游会在机场接你们And there will be a car or shuttle bus pick-up service, which is free of charge.并且有免费的小轿车或班车接送B: That’s great. 太棒了How much do you charge for the room?/ What’s the room charge?请问房价是多少?A: 988 yuan RMB per night, plus 15 percent service charge.房价每晚988元人民币，加15%服务费。
B: I’ve got a Golden Card for your hotel.我有你们酒店的金卡Will you give me some discount？可以打折吗?A: Oh, yes, Mr. Jackson. Are you the card holder yourself?请问你是否是持卡人本人？B: No. A friend of mine lent it to me. 不是，是一位朋友借给我的Can I enjoy discount in that case? 这样也能享受优惠吗?A: Yes, you can. 可以的But we’ll give you just 25 percent off, and theholder himself can enjoy a 50 percent discount.不过我们只能给你25%的优惠。
持卡人本人可以享受 50%的优惠。
B: But 25 percent will be quite all right. 25% 也相当不错了。
By the way, how far is your hotel from the International Exhibition Center?顺便问一下，你们酒店距国际会展中心有多远？We have business there every day. 我们每天在那里都有业务。
A: It's 15 minutes' drive from here. 开车大约15分钟。
B: Very good. 很好I've got it. 我知道了A: Would you please confirm your reservation three days before your arrival？能否劳驾你在到达这里的三天前确认你的预订？B: Sure. 好的 Bye. 再见II. Checking in 登记住宿A: Good afternoon, sir. May I help you?B: Yes, I’d like to check in. 我要办理入住登记Is there a double room available? 有空的双人房吗？A: Have you made a reservation? 你有预订吗？B: Yes. My name is Bob Jackson.This is my wife, Anne Jackson.I called to reserve a double room two weeks ago.两周前我打电话来预订了一间双人房A: Just a moment, sir. 先生请稍等I’ll check on your reservation.我查一下你们的预订登记We have you in our record. 有的。
Can I see your ID cards or passports, Mr. and Mrs. Jackson?请出示你们的身份证或护照B: Sure, here you are. 好的，请看。
A: Thank you, Mr. Jackson. You’ll have a double roomon the top floor with a very good view of the harbour.你们住在顶层的一套双人房，可以看到海港的美丽景色。
B: Great! I like the room facing the sea.太好了，我喜欢朝海的房间。
A: Will you please fill out the registration form, Mr. Jackson?请你填写这张登记表好吗？B: Sure.行。
A: Also, you are required to pay one day's roomcharge as a deposit.你们还必须交一天的房钱作为押金。
And if everything is all right, we'll return yourdeposit when you check out.如果一切正常，你退房的时候，我们会归还你的押金。
B: Can we use a credit card? 我们可以使用信用卡吗？A: Yes, we accept credit cards, including American Express, Master, Visa, Great Walls and Peony cards.我们接受信用卡，包括美国运通、万事达、维萨、长城和牡丹卡。
B: Good, we use Visa.很好，我们用维萨卡。
A: May I see your card, Mr. Jackson? 可以让我看看你的信用卡吗？OK, thank you. 好的，谢谢。
Here is your key card. 这是你的钥匙卡B: Could you tell me where I can put these importantdocuments I’ve brougth with me?请问我该把带来的这些重要文件放在什么地方?A: Well, you have a safety deposit box in your room, or you can leave them here at the front desk.你们房间里有一个保险柜，或者你也可以放在前台。
We take care of guests’ valuables.我们可以替客人保管贵重物品Which way do you prefer? 你看怎么样？B: I think I’d like to leave my documents here since we’ll often go out.我看还是放在你们这儿吧，因为我们经常要外出。
商业英语交流：常用商务会话实例
商业英语交流：常用商务会话实例1. 自我介绍与问候在商业交流中，自我介绍和问候是非常重要的环节。
以下是一些常用的商务会话实例：1.1 自我介绍•Hi, I'm [Your Name], the Sales Manager at XYZ Company.•Nice to meet you. My name is [Your Name], and I'm the Marketing Director of ABC Corporation.•Hello, I'm [Your Name], the Project Manager for the new product launch.1.2 问候•Good morning/afternoon/evening. How are you today?•Hi there! How have you been?•Good to see you again! How's everything going?2. 商务谈判与沟通商务谈判和沟通是商业英语交流中的关键环节。
以下是一些例子：2.1 提出建议•We should consider implementing a new marketing strategy to increase sales.•It might be worth exploring potential partnerships with other companies to expand our market reach.•I suggest organizing a meeting with all stakeholders to discuss the project timeline.2.2 请求帮助或意见•Could you please assist me in preparing the sales report for next week's presentation?•Would you mind giving me some feedback on the draft proposal I sent you?•I would appreciate it if you could provide some insights on how to improve our customer service.2.3 同意或拒绝提议•That sounds like a great idea. Let's go ahead and proceed with it. •I'm afraid we won't be able to meet the deadline for this project.Can we discuss an alternative timeline?•Thank you for your suggestion, but I don't think it aligns with our company's current goals.3. 商业会议与电话沟通商务会议和电话沟通是商业英语交流中常见的形式。
商务英语：商务英语会话常用短语集锦
商务英语：商务英语会话常用短语集锦引言：你是否经常在商务场景中遇到语言交流的困难？掌握一些商务英语会话常用短语将能够帮助你应对各种商务场合的交流挑战。
本文将为你介绍一些常用的商务英语短语，帮助你在商务会话中更加流利自如地进行交流。
1. 打招呼和介绍在商务场合，给对方一个热情的打招呼和进行自我介绍是非常重要的。
以下是一些常用的打招呼和介绍的短语：•Hello/Hi，我是[你的名字]。
•很高兴见到你。
/很高兴认识您。
•我们已通过电子邮件进行过交流。
•请允许我介绍一下自己，我是[你的职位/公司]的。
•请问你是来自哪个公司？•我听说你在[专业领域]有很出色的表现。
2. 提出建议和意见在商务会话中，提出建议和意见是非常重要的，这能够展示你的专业知识和能力。
以下是一些常用的提出建议和意见的短语：•我建议我们应该...•我认为我们可以考虑...•不如我们试试...•鉴于目前的情况，我建议...•有没有其他人对此有任何意见？3. 谈论产品和服务商务会话中，涉及到谈论产品和服务的情况非常常见。
以下是一些常用的谈论产品和服务的短语：•我们公司的产品拥有独特的卖点。
•我们的服务涵盖了从设计到交付的整个过程。
•这个产品具有很高的性能。
•我们专注于提供高质量的产品和服务。
•这个产品具有出色的可持续性。
4. 谈论合作机会商务场合常常涉及到合作机会的讨论，以下是一些常用的谈论合作机会的短语：•我们对与贵公司合作非常感兴趣。
•我们有兴趣与你的公司建立长期的合作伙伴关系。
•我们的团队非常适合与你的团队合作。
•你们有没有对我们的合作有任何建议？•我们期待与你合作的机会。
5. 谈论价格和付款方式商务谈判中，价格和付款方式是不可避免的话题。
以下是一些常用的谈论价格和付款方式的短语：•你能跟我谈谈价格吗？•我们可以提供特殊的折扣。
•我们可以接受分期付款。
•我们可以提供多种付款方式，以满足你的需求。
•是否可以提供一个更好的价格？6. 提出问题和解决问题在商务会话中，你可能会遇到一些问题，或者需要解决对方提出的问题。
商务英语日常口语900句
商务英语日常口语900句商务英语在日常的商业交往中就像一把万能钥匙，能打开无数的机会之门。
今天，我就来和大家分享一些超实用的商务英语日常口语。
第一部分：商务会面1. "Nice to meet you. I'm [your name]. I've heard a great deal about your company."（见到你很高兴。
我是[你的名字]。
我久闻贵公司大名。
）比如，在一次商务酒会上，我走向一位潜在合作伙伴，满脸笑容地说：“Nice to meet you. I'm Tom. I've heard a great deal about your company. ”对方一听，就会觉得自己的公司很受关注，交流的氛围一下子就变得很融洽。
2. "How was your journey? Was it smooth?"（您的旅途如何？顺利吗？）想象一下，你去机场接一位外国商务伙伴，一见面就关切地问：“How was your journey? Was it smooth?”这就像在寒冷的天气里递上一杯热茶，让对方感受到你的热情和体贴。
3. "Let me introduce you to my colleague, [colleague's name]."（让我给您介绍一下我的同事，[同事名字]。
）在公司举办的商务洽谈会上，我拉着一位新客户，兴奋地说：“Letme introduce you to my colleague, Lisa. ”这是很常见但又非常必要的互动，就像搭建桥梁，把不同的人连接起来，促进业务关系的发展。
第二部分：商务洽谈4. "We are very interested in your product. Could you tell us more about its features?"（我们对您的产品很感兴趣。
商务英语口语情景对话
商务英语口语情景对话情景一：商务会议A: Good morning everyone. Let’s start the meeting.B: Good morning. I have prepared a presentation on our new product launch.C: Sounds interesting. Could you please share it with us?B: Sure. Here are the details. First, we will target the young generation with our innovative design and technology.D: That sounds like a great idea. How about the pricing strategy?B: We will offer competitive prices to attract customers, but also ensure profitability.E: What about the marketing plan?B: We will utilize social media platforms and collaborate with influencers to create buzz around our product.F: Sounds like a solid plan. Let’s discuss the next steps and assign responsibilities.情景二：商务电话A: Hello, this is ABC Company. How can I assist you today?B: Hi, I am calling to inquire about the availability of your product.A: Sure, which specific product are you interested in?B: I am looking for your latest model XYZ.A: We currently have it in stock. How many units are you looking to purchase?B: I am interested in buying around 100 units. Could you please provide me with a quote?A: Of course. Let me check the current price for you.(After a brief pause)A: The price for 100 units of XYZ would be $X, including shipping.B: That sounds reasonable. Can you confirm the delivery time?A: It will take approximately 7-10 business days for the delivery.B: Perfect. Please proceed with the order.A: Great. I will email you the order confirmation shortly.情景三：商务旅行A: Good morning. I am here to check-in for my flight to Shanghai.B: Good morning. May I have your passport and flight details please?A: Sure. Here you go.B: Thank you. Here is your boarding pass. The flight will depart from gate E6.A: Thank you. What is the baggage allowance for this flight?B: You are allowed to take one carry-on bag weighing up to 7 kilograms, and one checked-in bag weighing up to 23 kilograms.A: Noted. Could you also assist me with a seat change request?B: Yes, of course. Let me check the availability.(After a brief pause)B: I can assign you a seat in an emergency exit row if you prefer extra legroom.A: That would be great. Thank you.B: You’re welcome. Enjoy your flight.。
商务英语会话及礼仪
商务英语会话及礼仪商务英语会话和礼仪在商业交流中非常重要，以下是一些相关知识和注意事项。
商务英语会话：1.打招呼和介绍：在商业场合，初次见面时通常会用“Hello”或“Hi”打招呼，然后互相介绍自己和公司。
例如：“Hello, my name is John Smith. I’m from ABC company.”2.谈论业务：在会话中，要清晰、简洁地表达自己的观点和意见。
可以使用一些商业词汇和术语，但要注意避免使用过于专业化或晦涩难懂的词汇。
同时，要积极倾听对方的意见，并给予回应和反馈。
3.结束会话：在结束会话时，可以表达一些积极的期望和祝愿，例如：“It was great talking to you. I look forward to working with you in the future.”商务礼仪：1.着装：在商业场合，着装要得体、整洁。
男性通常穿西装、打领带，女性则穿职业套装。
要注意避免穿着过于休闲或花哨的服装。
2.言谈举止：在商业交流中，要保持自信、专业和友善的态度。
要注意言辞的准确性和礼貌性，避免使用粗鲁或冒犯性的语言。
同时，要注意自己的身体语言，如保持微笑、眼神交流等。
3.时间观念：在商业场合，要尊重对方的时间，准时赴约。
如果因故不能按时到达，要提前通知对方并致歉。
4.礼品赠送：在商业交往中，赠送礼品是一种常见的方式。
要选择合适、得体的礼品，并在赠送时表达祝福和尊重。
但要注意避免送过于贵重或有不当寓意的礼品。
总之，商务英语会话和礼仪是商业交流中不可或缺的一部分。
通过掌握基本的会话技巧和礼仪规范，可以有效地促进商业合作和交流，提升个人和公司的形象。
商务英语口语的会话
商务英语口语的会话1.I t’s b e s t i f s h e c a n g e t i n t o u c h w i t h m e b e f o r e3p m t o d a y;s h e c a n r e a c h m e a t my o f f i c e n u m b e r,635-8799.如果她今天下午3点以前能与我联系的话就再好不过了。
打办公室电话635-8799就可找到我。
2.I’m s o r r y,M r.B u r t o n,j u s t t oc o n f i r m,y o u r n a mei s s p e l l e d B-U-R-T-O-N,i s t h a t c o r r e c t?伯顿先生，不好意思。
我想确认一下您的名字是B-U-R-T-O-N 吗?3.I w i l l ma k e s u r e M s.J e n k i n s r e c e i v e s y o u r m e s s a g e a n d r e t u r n s y o u r c a l l b e f o r e3p m t h i s a f t e r n o o n.我会把您的口信告诉詹金思小姐，让她在今天下午3点以前给您回电话。
4.T h ep e r s o ny o un e e dt os p e a kw i t hi sT o n y P a r k e r,h e m a k e s a l l t h e a r r a n g e m e n t s f o r o u r e x e c u t i v e a c c o u n t s.你需要找一下托尼·帕克，他全面负责安排高级客户。
5.H e’l l b e o u t a l l a f t e r n o o n,h e mi g h t n o t b e a b l e t o r e t u r n y o u r c a l l u n t i l t o mo r r o w.他一下午都不会在办公室，恐怕明天他才能给您回电话。
商务英语日常会话
商务英语日常会话A: Good morning! How are you today?B: Good morning! I'm doing well, thank you. How about you?A: I'm great, thank you for asking. Did you have a good weekend? B: Yes, I did. I went hiking with some friends. It was very relaxing. How about you?A: I had a productive weekend, catching up on some work and spending time with my family.B: That sounds nice. So, what's on the agenda for today?A: We have a meeting at 10 am to discuss the new project. After that, we need to follow up on some client emails.B: Alright, I'll prepare for the meeting and make sure our presentation is ready. Should we order lunch for the team?A: Yes, that's a good idea. Let's order from the sushi restaurant nearby. How many people are attending the meeting?B: There will be six of us. I'll take care of placing the order.A: Thank you for taking care of that. Oh, before I forget, we have a conference call with our international partners later in the afternoon.B: Okay, I'll make sure to be available for that. Do we have any specific topics to discuss?A: We need to go over the progress of the ongoing project and address any concerns they may have. I'll send you the agenda and the dial-in details beforehand.B: Alright, I'll review everything and be prepared for the call. Is there anything else I need to know?A: Not at the moment. Just let me know if you need any assistance or have any questions. Otherwise, I think we're good to go for the day.B: Thank you, I appreciate it. I'll make sure everything goessmoothly.A: Great, we make a great team! Have a productive day! B: You too!。
商务英语 会议情景对话
商务英语会议情景对话Meeting Scene DialogueScene: A conference room in a corporate office. The room is filled with executives and managers from different departments. The table is set up with microphones and name cards. A projector screen is set up for presentations.Chairperson: Good morning, everyone. Let's get this meeting started. I'd like to welcome you all to our quarterly strategy meeting. Today, we will be discussing our sales targets, marketing strategies, and operational plans for the upcoming quarter.Marketing Manager: Thank you, everyone, for being here. I will start by presenting the current market trends and consumer behavior analysis. As you can see from the data, our target demographic is shifting towards more digital platformsfor their purchases. We need to focus on our online marketing strategies to capture this market.Sales Manager: I agree with the marketing manager. Our sales team has been working on integrating our online and offline sales channels to provide a seamless shopping experience for our customers. We have seen a significant increase in online sales and we need to capitalize on this momentum.Finance Manager: From a financial perspective, we need to ensure that our resources are efficiently allocated to support the marketing and sales initiatives. We need to closely monitor our budget and expenses to ensure that we are maximizing our returns on investment.HR Manager: I would like to highlight the importance of employee training and development in line with the new marketing and sales strategies. It's crucial that our staffare equipped with the necessary skills and knowledge to support the company's growth.CEO: Thank you all for your insights. It's clear that we need to adapt to the changing market landscape and re-align our strategies to meet the evolving consumer demands. I would like to open the floor for any additional inputs or suggestions from the team.Operations Manager: I believe that streamlining our operational processes and supply chain management will be crucial in supporting the increased demand from our online sales. We need to optimize our inventory management and logistics to ensure timely deliveries to our customers.IT Manager: I would like to add that our ITinfrastructure needs to be upgraded to support the growing online sales platform. We need to invest in robust e-commerce solutions and enhance our cybersecurity measures to protectcustomer data and maintain a secure online shopping environment.Chairperson: Thank you all for your valuable input. It's clear that we have a lot of work ahead of us to meet our targets for the upcoming quarter. I will task each department with developing a detailed action plan to implement the strategies discussed today. Let's reconvene in two weeks to review the progress and address any challenges that arise.The meeting concludes with a round of applause as the executives and managers begin to disperse, each with a sense of purpose and determination to achieve the company's goals for the upcoming quarter.。
商务英语对话36篇
商务英语对话36篇Dialogue 1:Johnson, 澳大利亚纺织品进口商; Chen,中国纺织品出口商.双方就印花府绸的价格进行对话Johnson: I’ve compared your quotation with the prevailing market prices and with that of other ori-gins, Mr. Chen, and I find your price is really high. Chen: But this is the best quotation we can make. We consider it a rock bottom price indeed. Johnson: I’m sorry to hear that. But we still find no way to accept your quotation.Chen: Mr. Johnson, I think you will agree that our products are of the best quality compared with simi-lar pr oducts in the market. What’s more, they are brightly colored and beautifully designed. Johnson: I agree. But, you know, no material, however attractive, will sell well if it’s too expensive. We must always bear in mind the fact that all of us are operating in a highly competitive market. Chen: T hen, what’s the price you would pay? Johnson: The best we can accept is $280 per bale, CIF Sydney.Chen: Did you say 280?Johnson: Precisely.Chen: The best we can do is to reduce our price by $10 and I should think we could strike a deal at $310.Johnson: I do appreciate the effort you’re making towards reaching an agreement, but frankly speaking, the gap between your price and mine is still enorm-ous. I really don’t see how we can go above $290. Chen: Sorry, we may not be able to sell anything near that price.Johnson: That would be a pity, indeed.Chen: One thing I want to make clear is whether the quantity you ordered can be bigger.Johnson: If that is the question, then the answer is yes. I would order 300 bales more.Chen: Then, the price will be $295 per bale, CIF Sydney.Johnson: Is it possible 290?Chen: I couldn’t have said it any more. Johnson: I’m in a difficult position. It’s beyond my capability to decide it.Chen: In that case let me think it over. Now I have to say that my rock-bottom price is $292per bale, CIF Sydney. Anything lower than this is impossible. Johnson: Considering our newly-established business relationship and the good quality of your product, I accept your lowered price of $292 per bale, CIF Sydney to be delivered in July this year. Chen: Then, with this settled, I hope we will have no difficulty in reaching an agreement concerning terms of payment.Johnson: I hope so.Dialogue 2: Ali, 埃及文具商,对中国的英雄牌钢笔感兴趣;Zhu, 轻工产品出口商.双方在价格方面进行讨论Zhu: Oh yes, you have mentioned nothing about quantity yet.Ali: Well, if the order is a substantial one, how much will you come down?Zhu: But what’s your idea of a substantial order? Ali: It seems I’ll hav e to break the ice. OK, what if I ordered, say, 5,000 dozen? What would you charge then?Zhu: That would be a nice order, but one can hardly call it substantial.Ali: Mr. Zhu, surely there’s a difference between an order of 5,000 dozen and one of only 1,000 dozen. Zhu: You know we don’t do much bargaining. We go in for business on the basis of mutual benefit. Ali: Sellers are naturally reluctant to reduce their price. If I were the seller, I would do the same, but you certainly realize that lower prices are an effec-tive marketing tool, in the short or the long term. Zhu: I’m afraid I don’t quite agree with you there. It’s only part of the matter.Ali: A very significant part? I believe.Zhu: A market secured by a reputation for quality is far more difficult to dislodge. Quality is the thing that counts most.Ali: Quality, yes. I admit your pens are of good quality. If you are prepared to give me a 5% reduc-tion, I’ll consider placing an order for 10,000 dozen. Zhu: You are asking a great deal, Mr. Ali.Ali: But I’m offering a great deal as well.Zhu: 5% reduction is absolutely out of the ques-tion. Now Mr. Ali, to help you sell our product, we’ll make an exception — give you a special discount of 2%. That’s the best we can do.Ali: That’s t he first step. With one more, we could strike a deal. To make things simpler, let’s split the difference and meet half way. You must leave us some margin to cover the advertising expenses. We will work very hard to make your pen a competitive brand, to establish a “brand image” in our market through promotion.Zhu: I appreciate your straightforwardness, Mr. Ali. Well, for a good start to our business relation-ship, we’ll make it 3%.Ali: Done! Mr. Zhu, thanks a lot. You’ve come a long way to meet me.Zhu: There is yet a long way to go, Mr. Ali.Dialogue 3: Doll,德国食品进口商;Li,厦门食品出口商.双方就可能发生的短重和不合格问题进行会话Doll: There’s still a minor point to be cleared up. Li: Yes?Doll: You remarked yesterday you sell on shipped quality, quantity and weight.Li: So we did. The goods will be inspected by the China Commodity Inspection Bureau. It’ll then issue a certificate of quality and a certificate of weight. These will be taken as final and binding.Doll: But in the case of short weight or disquali-fication?Li: I assure you that is not likely to happen. Our goods should be guaranteed up to export standards before the Inspection Bureau released them.Doll: I know your products have a good reputa-tion. But what in case there is short weight or disqu-alification?Li: In that event I don’t think the responsibility should rest with us. The goods may be spoiled or the weight gets short during transit. A claim would then be lodged with the insurance company.Doll: What you said stands to reason. Another thing, as our transaction involves Frozen Broilers, we have to make sure the sanitary standards are up to the requirements of the German Government. Li: Mr. Doll, our Inspection Bureau will issue a Veterinary Inspection Certificate to show that the shipment is in conformity with export standards. Doll: Just to make sure that your standards are the same as ours, I wonder if it’s possible for one of our vets to inspect your factories.Li: I’m sorry, t hat’s never been done. However, if you, as the representative of your firm, wish to visit one of our factories, it can probably be arranged. Doll: Thank you. Mr. Li, in addition to the certif-icate you mentioned, could we have another one showing the goods to be free from radioactive con-tamination? You see, some of our clients are very sensitive about this.Li: Your request is un derstandable. Well, I’ll get in touch with the Inspection Bureau and see what they have to say.Doll: That would be very kind of you. One last thing, however, is that we should like to have each copy of the certificates in German.Li: As a rule, our certificates are made out in Chinese and English.Doll: I see. A copy in English would do as well. And the certificate will be signed by the commis-sioner of your Bureau. I take it.Li: Our certificates are made valid through the official seal and personal chop of the commissioner. Doll: I see. Well, thanks for everything.Li: Don’t mention it. Glad to have been of help.Dialogue 4: Song, 广州肉制品出口商;Hawk, 新西兰进口商.双方就冻禽制品的检验问题进行对话Song: I’m so glad that you will renew your order to import frozen poultry from us this year.Hawk: Frozen poultry is in high demand in our market.Song: May I know your approximate annual re-quirements for the coming year?Hawk: Let’s leave this alone for a moment. I’d like to modify the inspection clause first.Song: Why?Hawk: I’m sorry to tell you that most of the pou l-try you sent us last year didn’t reach the standard you had promised. We hope that, in the coming year, the grade of quality shall be determined by our in-spection institutes and the certificate thus issued shall be taken as final.Song: But we did business on usual terms last year.Hawk: Yes. And we’ve accepted all the deliveries. But I’m afraid that we feel the quality certificates issued by your inspection bureau are not entirely trustworthy.Song: What do you mean by saying this? Do you have any evidence to prove that the poultry is disqu-alified?Hawk: Well, we didn’t check each dispatch. But we have the impression that the poultry wasn’t up to our standards after we inspected several dispatches. Song: If you don’t have any evidence, I’m afraid we can’t accept your demand to modify the inspe c-tion clause.Hawk: Well, the point is that the quality of all our meat imports is determined by our inspection insti-tutes and their certificates are regarded as final. Song: Who will inspect your exports to us? Hawk: The inspection can still be most conve-niently done by us.Song: Do you think it’s fair?Hawk: We usually carry out our trade with nearly all other countries in this way.Song: Well, we insist that our trade with foreign countries should be done on the basis of equality and mutual benefit. We don’t want to impose any u n-equal conditions on you; on the other hand, we’ll by no means tolerate any unreasonable demand. Hawk: Well, I think I’d better talk with my boss about this first and we’ll fax you our final decision.Dialogue 5: Ali, 埃及批发商; Liu, 中国某产品出口商.埃方认为佣金偏低,中方认为提高佣金会影响竞争力Ali: Mr. Liu, we have gone too far off the point. Let’s return to the topic of commission, shall we? Liu: That’s just what I was going to propose.Ali: Honestly, Mr. Liu, the rate of commission you are going to grant us is far too small.Liu: But that’s exactly the same we pay to other agents. Any increase would have to be put onto the price and make it less competitive. Moreover, when other customers get to know it, they are likely to raise questions. It would then be very embarrassing. Ali: That I know. But then, they have established their markets while we have to start from the very beginning. Besides, it’s a new product. We shall have to spend a lot of money on advertising.Liu: There may be some truth in what you say. But your ten percent is far from being acceptable. Ali: Could we make a compromise? Allow us a higher rate for a certain period, say 6 months. What would you say to it?Liu: That sounds more practical. But I can’t d e-cide it for the moment. I have to get confirmation from my head office.Ali: When can you give me a definite answer? Liu: Will you come round tomorrow afternoon? By then I’ll be able to inform you of the results.Dialogue 6: Larry, 美国陶瓷批发商;Yu, 某工艺品公司出口部.双方谈话集中在佣金条件和订购数量Yu: It would be the best, if you could promote sales of our products.Larry: I am willing to be at your disposal. What about the commission?Yu: Usually a 2%commission is given to our agent.Larry: Mr. Yu, 2% is not enough, is it?Yu: Well, the commission can be increased if a substantial quantity is ordered.Larry: What about an order of 5,000 cases?Yu: For 5,000cases, a 3%commission is the maximum.Larry: The terms are rather harsh on us, aren’t they?Yu: No. do you have any specific idea?Larry: Is it possible to increase the commission to 5%?Yu: A higher commission means a higher price, and so it will not be easy for us to sell our products. Larry: But it’s not so easy for us either. It is e x-pensive propaganda, to advertise the goods in order to promote the sales. Even a 5% commission is not high.Yu: How much could you order after all? Larry: How about a larger order? What’s commi s-sion then?Yu: That all depends on the quantity. A 3% com-mission is for an order of 5,000cases and a 0.5% commission is to be added for each additional quan-tity of 1,000 cases.Larry: According to what you say, I can get a 5.5% commission if 10,000 cases are ordered.Yu: Yes, the commission from our corporation is very favorable, isn’t it?Larry: Yes. If that is so, it is worthwhile for us to develop business in this line. I’ll depart for home in a day or two, and speak to the American Trade Company. We will specify the quantity when we are going to place an order.Yu: Mr. Larry, I wish you a success.Larry: Thanks for your kind consideration.Dialogue 7: Fremont,法国商人; Liang, 中国服装进出口公司.双方会谈如何包装商品才能经受住长途海运Fremont: What about the outer packing? Liang: We’ll pack them 10dozen to one carton, gross weight around 25 kilos a carton.Fremont: Cartons?Liang: Yes, corrugated cardboard boxes. Fremont: Could you use wooden cases instead? Liang: Why use wooden case?Fremont: I’m afraid the cardboard boxes are not strong enough for sea transportation.Liang: The cartons are comparatively light, and therefore easy to handle. They won’t be stowed with other heavy cargoes. The stevedores will see to that. Besides, we’ll reinforce the cartons with plastic straps. Shirts are not fragile goods. They can stand a lot of jolting.Fremont: Maybe you are right, but the goods are to be trans-shipped at Hong Kong. If the boxes are moved about on an open wharf, dampness or rainmay get into them. This would make the goods spotted or ruined.Liang: No need to worry about that. The cartons are lined with waterproof plastic sheets, and as the boxes are made of cardboard, they will be handled with care.Fremont: Well, I don’t want to take any chances. Besides, cartons are easy to cut open, and this in-creases the risk of pilferage.Liang: Tampering with cartons is easily detected.I should say that this rather discourages pilferage. Fremont: Maybe so, but I’m afraid that in case of damage or pilferage, the insurance company will refuse compensation on the ground of improper packing, or packing unsuitable for sea voyage. Liang: But cartons are quite seaworthy. They are extensively used in our shipments to continental ports. There are never any complaints from our clients, and such packing has also been approved by our insurance company for WPA & TPND coverage. Fremont: If you could guarantee compensation in case the insurance company refuses to honor a claim for faulty packing, we would be quite willing to ac-cept cartons.Liang: I’m sorry, but we can’t take on any respo n-sibility that is beyond our functions and powers. We’ll make sure that the packing is seaworthy, butwe ca n’t commit ourselves to being responsible forevery kind of mishap.Fremont: I can understand your position. Perhaps I’m asking too much.Liang: We’ll use wooden cases if you insist, but the charge for that kind of packing will be consider-ably higher, and it also slows down delivery. Fremont: Well, I’ll cable home immediately for instructions on the matter.Liang: Please do. I’ll be waiting for your reply.Dialogue 8: Frank, 美国进口商;Wang, 中国出口商.根据美国联邦食品药品管理局的新规定,中方出口的马铃牌罐装荔枝的货物标签不再有效,双方就新标签的使用和版式交换意见Wang: In my opinion, overly strict regulations are just another way of restricting imports.Frank: Ah, there’s something in what you’re sa y-ing. According to the present FFDA regulations, the Ma Ling labels as they are cannot be used if the li-chee is to be offered for import into the U.S. Wang: Why not? Our canned lichee and other canned provisions have already been widely sold in various markets abroad, and Ma Ling label has now been accepted by most overseas customers and im-porters. Is it possible for you to use the Ma Ling la-bels as they are?Frank: I’d be quite willing to if I could, but we must comply with the label requirements according to our law, or we can’t clear the consignment of l i-chee through the Customs.Wang: In that case, what can we do to help you? Frank: Would you consider quoting us for the or-der with neutral (unlabelled) cans on a CIF basis for delivery in Hong Kong? Our associated company there will have the labels printed to comply with the FFDA regulations.Wang: Do you th ink that’s the only way out? You know we usually do the labeling ourselves as we are responsible for the brand labels of our products. Frank: Well, the present label won’t do. Is it possible for you get round the Ma Ling Factory to print different labels for us?Wang: Yes, I think they might consider it as long as your requirements are reasonable.Frank: This is great. I could wish for nothing bet-ter.Wang: L et’s hear what idea you have in mind. Frank: The FFDA insists that only 2 languages be used on the labels. Since there are two principal dis-play panels on the label, one can be in English and the other in Chinese. The important point is to have information on one of the panels in English only. Wang: The German or Dutch description on the curren t labels is to be deleted then, isn’t it?Frank: Yes, that’s what we want.Wang: Any other changes?Frank: Yes, just one more thing. The net weight must be indicated in a type of required size, that is, one-eighth of an inch minimum, and placed in the lower 30% of the panel.Wang: I see. We shall give it our immediate atten-tion.Frank: Thanks for your help.Dialogue 9: Spencer, 英国服装进口商; Fan,中国出口商. Spencer对浴衣的纸箱包装有异议,认为不够结实,双方经讨论后达成一致Spencer: Shall we discuss the packing now, Mr. Fan?Fan: All right. Bathrobes are packed in cartons of 20 dozen each.Spencer: Do you think cartons are strong enough for a long sea voyage?Fan: It doesn’t matter much. We strengthen the cartons with four nylon straps outside.Spencer: But you should know that dampness may get into cartons during long distance shipping. This would make bathrobes spotted. And it may bring us a great deal of loss.Fan: You can be assured. The cartons are lined with waterproof plastic sheets. Besides, we use a transparent polyethylene bag for each bathrobe. Spencer: That’s good. The transparent packaging gives the consumer a clear view of the colors of the bathrobe and facilitates its marketing in supermar-kets, department stores and other retail outlets. Fan: That’s true. We keep making improvements in our packing method in order to meet the demands of the market. By the way, do you have any other questions or requirements regarding packing?Spencer: The inner packing needs to be improved. It does not look attractive enough to customers. Al-though your bathrobes are reliable in quality, you lose out to others just because you fail to pack the goods properly.Fan: That’s a good suggestion, but can you be more specific?Spencer: You should have color designs on each transparent polyethylene bag. In this way, the bath-robes can be more eye-catching.Fan: Good idea. We’ll see to it that packing ap-peal to the eye as well as to the purse. I’ll pass it on to the designers. Any other suggestions? Spencer: No, nothing else. I suppose everything concerning packing is clear now.Dialogue 10: Luo, 电脑经销商; Allen,美国电脑出口商. Luo想成为美方电脑在中国的独家代理商, Allen认为双方仍处在相互了解的阶段Luo: May I know the conditions as a sole agency? Allen: Mr. Luo, your offering help to push the sales of our products will be appreciated by us. But as we are now only at the get-acquainted stage, we consider it rather premature to take into considera-tion the matter of sole agency.Luo: What about your suggestion?Allen: In my opinion, it would be better for both of us to try out a period of cooperation to see how things prove. Also it would be necessary for you to test the market ability of our products at your end and to continue your efforts in building a large turnover to justify the sole agency arrangement. Luo: How long do you mean the trial period should be?Allen: One year, we suggest. If everything turns out satisfactory, we shall revert to this subject with-out delay.Luo: Mr. Allen, you needn’t to spend long testing our market ability of your products. Please be con-vinced that we will try our best to fulfill the suffi-cient turnover so as to warrant the sole agency ap-pointment.Allen: But you should at least let us know your market connection, the effectiveness of your sales organization and your technical ability to handle the goods to be marketed.Luo: We have more than 20 sales representatives, who are on the road all the year round, covering the whole of China’s market.Allen: Do you have any middlemen or sell direct to the retailers?Luo: Through years of efforts, we have set up ef-fective channels of distribution and we canvass the retailers direct without any middlemen.Allen: Well, if you could pursue your efforts in building a large turnover, we shall be glad to take into consideration your proposal of an agency ap-pointment.Luo: You can rest assured that we will do our ut-most to do so.Dialogue 11: Jackson,美国公司代表; Wan,中国地毯出口商.Jackson提出和中方签订代理协议Jackson: Mr. Wan, we’ve spoken before this ma t-ter, and I hope we can come to some agreement this time. As you know, Jackson & Co. Ltd. would very much like to act as your agent in the U.S. and Amer-ica.Wan: Yes, indeed. I have spoken to our relevant organization, and we are willing to appoint Jack-son’s as our sole agent for the U.S.Jackson: Excellent news. Once the agreement is signed, we’ll be able to promote our products more vigorously. Giving sole agency to us will also reduce the number of rivals, which is beneficial for business development. And, as you are aware, we have a broad customer base and deal with many retailers not only in the U.S. but all over America. Thus, we consider that the agency agreement should include the USA and the whole America.Wan: I see. But we also have a well-established customer base in America, and don’t really feel the need for an agent to cover America on our behalf. Besides, we have many old customers in Canada and Brazil. If we signed up with you, we would undoub-tedly lose these old and valued customers. Jackson: Okay. I would suggest that the duration of the agreement should be three years and then after that, if it proves satisfactory to both sides, we can extend the agreement.Wan: Sounds fine. You’ve clearly given this a lot of thought. What quantity do you propose to sell? Jackson: I would suggest 30,000 square meters in Year One, 40,000square meters in Year Two and 50,000 square meters in Year Three.Wan: Good. We must also clarify what kind of carpets you will sell on our behalf. We can’t just say Chinese carpets. That’s too general. What we mean is Super Woolens.Jackson: I’m disappointed that you are restricting the types of carpets we can sell as well as the geo-graphical area we can cover. This will certainly af-fect our sales.Wan: Oh, I’m sorry. I obviously haven’t made myself clear. You can certainly sell as many different types of carpets as you like. We’d be del ighted, of course. You can order them from us in the usual way. You will, however, be required to sell on our behalf the types that you undertake to sell under the agency agreement.Jackson: I see. That would be fair enough. Wan: Perhaps I could ask you to draw up the agreement.Jackson: Of course. We’ll get it signed.Dialogue 12: Smith, 新西兰玻璃制品进口商; Guan, 中国出口商.中方负责为这批货物投保,保险费由新方承担.双方就投保的条款和险种展开讨论Smith: We would like to ask you some details about this agreement. Have you taken our insurance yet on this shipment?Guan: Yes, we talked about it with our underwri-ter, and think that we should get a policy for With Particular Average, considering our deal is based on CIF clause. Is there anything else you would like to know about?Smith: No, not really. I was just wondering if thebreakage of goods is included in this WPA or not.You know this consignment is easy to be broken.Guan: In fact, not every breakage is included inthis WPA. It is included in the WPA when the brea-kage results from natural calamities and maritimeaccidents, such as stranding and sinking of the car-rying vessel, or is attributable to fire, explosion orcollision. Or else it belongs to the Risk of Breakage.We could add this item if you wish.Smith: But that’s an additional risk item, isn’t it? Guan: Yes. And the buyer is usually required to bear the cost for the additional risk coverage. Smith: I see. What if we change to “All Risks”? Do we still have to pay extra for the Risk of Brea-kage?Guan: No, you don’t have to. The in surance of AllRisks has that item under coverage already. However,all you need to do is to pay a little higher premiumrate.Smith: That really doesn’t matter. The value of thegoods is just too high. If we lose them our companywill lose a lot of money, and may have to close. Sosafety of the goods is all that counts.Guan: Oh yes, absolutely. I’ll have your insurance changed from WPA to All Risks for 110% of CIF in-voice value as per the ocean marine cargo clause of the PICC.Smith: Very good. Another thing, what about thescope of the insurance coverage? I mean where doesit start and where does it end?Guan: We adopt the Warehouse to WarehouseClause which is commonly used in international in-surance. In other words, the coverage is in effectwhen the cargo has left the consigner’s wa rehouseand all the way through transit to the consigner’swarehouse.Smith: I see. Thank you for your cooperation.Guan: It’s my pleasure.Dialogue 13: Liu, 天津外贸公司;Kohler, 德国保险公司理赔处.货物在到达目的地时发霉了,Liu认为保险公司应当赔偿,Kohler认为货物受损不在承保范围内Liu: I come here for the unfortunate affairs about the insurance.Kohler: What’s the matter?Liu: We exported a lot of gloves a month ago.Now the goods have arrived at the destination. Un-fortunately, most of them have gone mouldy.Kohler: Have you asked our agent in that countryto take samples and photos?Liu: Yes. A spot investigation has been made.Kohler: How does the survey report say?Liu: It said it was the chemical reaction thatcaused the mould. When the gloves were stored inthe factory, they had been moisturized and the moisture and the chemical elements in the leather gloves results in the chemical reaction.Kohler: If that is the case, we refuse to indemnify you for the losses.Liu: Why? Our insurance covered All Risks. To cover All Risks, the insurance company shall be lia-ble for total loss on land / sea of the insured goods. Kohler: Even though your insurance covered All Risks, there are conditions under which the insur-ance company is not liable.Liu: I don’t understand it. Could you explain it in more details?Kohler: Sure. The insurance doesn’t cov er loss or damage caused by the international act or fault of the insured.Liu: Our damage isn’t caus ed by international act. Kohler: I know. Exclusion also includes loss or damage from normal loss, inherent vice or nature of the insured goods.Liu: Do you think our damage is caused by inhe-rent vice or nature?Kohler: That’s it.Liu: But when the goods came out of the factory, they were intact and in good condition. It was the long voyage that made them mouldy.Kohler: Do you have any certification that can testify the good quality of the goods?Liu: No, we don’t have.Kohler: That’s way the insurance company re-fused to admit the liability.Dialogue 14: Wei,上海食品进出口公司;Simon,英国食品进口商,从中方这里进口了一批海味食品,并希望即期装运. Wei认为舱位太紧,无能为力Simon: Can you make prompt shipment?Wei: Prompt shipment, such terms are ambiguous. People can interpret this phrase quite differently. Simon: We must have the seafood for the winter sale. That’s all I want.Wei: For the winter sale? Why, that would mean the goods must arrive at London in early November. Even if we had the goods ready, I don’t think we could ship them right away.Simon: I know there is a great demand on ship-ping lately.Wei: That is so. I was informed by our shipping department yesterday that liner space for Europe up to the end of next month has been fully booked. Simon: We understand tramps are still available. Wei: Yes, but tramps are scarce. Generally, no re-frigeration facilities are provided on them, and I’m not sure whether there would be enough tonnage to make a full cargo, even if a tramp could be obtained. Simon: Is there any chance if transshipment is al-lowed?Wei: But transshipment adds to the expenses, risks of damage and sometimes may delay arrival, be cause there’s also a shortage of transshipment space for Europe. Anyhow, we’ll try.Simon: We prefer direct shipment, of course, but if you can’t get hold of a direct vessel, we may agree to have the goods transshipped at Hong Kong. You know, good quality, competitive price, all would mean nothing if goods could not be put on the mar-ket on time.Wei: Yes, fully understood. We’ll find ou t the sit-uation about the connecting steamer right away. Simon: As far as I know, Jardine Shipping Agent (HK) Ltd. has a liner sailing from Hong Kong for Europe around mid-October. If you could manage to catch that vessel, everything would be all right. Wei: Are you sure the vessel will call at London? And is she already carrying a full load?Simon: I guess if we start immediately, there is still hope. And if worst comes to worst, please ship the goods to London or Liverpool.Wei: Good. Then what would you say if we put it like this: “Shipment, first available steamer in O c-tober. Port of destination, London or Liverpool. Transshipment at Hong Kong allowed.” I think this is the earliest possibility.Simon: Fine. Thanks, Mr. Wei. I’m sorry if these arrangements cause you a lot of inconvenience. Wei: Oh no, we’re only too glad to help you in any way we can.Dialogue 15: Kimura, 日本商务代表;Xiang, 广州进出口公司.为使货物尽早运达日本大阪,日方要求把香港作为装运港,中方表示异议Kimura: It has just occurred to me that there is till another possibility to ensure a prompt delivery of the goods.Xiang: And that is?Kimura: How about making Hong Kong the port of shipment instead of Shantou?Xiang: I’m afraid we can’t agree to that. We co n-cluded the business with you in Guangzhou, and the goods you ordered are manufactured in Shantou. We wish to point out that all orders accepted by us are shipped from Shantou or Huangpu. Hong Kong is out of the question.Kimura: It’s like this. There are only one or two sailings a month from Shantou to Osaka, while sail-ing from Hong Kong are quite frequent. If shipment were effected from Hong Kong, we could receive the goods much earlier.Xiang: I see. You want to have your goods shipped from Shantou to Osaka via Hong Kong, where they can be transshipped. Is that the idea? Kimura: Yes, exactly, because I want these goods on our market at the earliest possible date.Xiang: Your idea may be a good one, but the trouble is that there are risks of pilferage or damage to the goods during transshipment at Hong Kong. How about shipping them from Huangpu instead of Shantou? You may choose either one as port of shipment. It makes no difference to us. There are more sailings from Huangpu than from Shantou. Kimura: It sounds all right to me, but I’ll have to。
商务英语：十个常用商务会话表达
商务英语：十个常用商务会话表达在商务场合中，流利的商务英语能够增加工作效率并提升您的职业形象。
以下是十个常用的商务会话表达，可以帮助您在工作中与国际伙伴进行交流和沟通。
1. 自我介绍•Good morning/afternoon, everyone. My name is [Your Name] and I am from [Company/Organization]. Nice to meet you all.•大家早上好/下午好。
我叫[你的名字]，来自[公司/组织]。
很高兴见到大家。
2. 邀请参加会议/活动•We would like to invite you to attend a meeting/event on [date] at [time]. Could you please confirm your availability?•我们诚邀您参加于[date]举行的一次会议/活动，请问您是否有空？3. 提出建议和意见•I think it would be beneficial if we could implement [your suggestion/idea]. What do you think?•我认为如果我们能实施[你的建议/主意]将会很有益处。
你怎么看？4. 安排会议时间和地点•Let's schedule the meeting for [date] at [time]. The meeting will take place at [location].•让我们安排会议于[date]，时间是[time]。
地点在[地点].5. 确认细节•Just to clarify, the meeting is scheduled for [day] at [time], correct? •只是想确认一下，会议安排在[日期]的[时间]对吗？6. 请求帮助和支持•Would it be possible for you to assist me with [task/issue]? I would greatly appreciate your help.•您是否可以帮忙处理[任务/问题]呢？非常感谢您的帮助。