大中专高铁乘务专业英语教学ppt课件
铁路客运英语PPT课件
▪ B. Farewell 告别
▪ 1.Goodbye , everybody! ▪ 2. Good night! ▪ 3. See you again./See you later. ▪ 4. See you tomorrow. ▪ 5. Hope you’ll come again. ▪ 6. Hope you’ll come to China again. ▪ 7. Give my best regards to your family. ▪ Please say hello to your family. ▪ 8. May we meet again some day! ▪ 9. I hope we shall meet again soon.
▪ I‘m glad you like it. 我很高兴您能喜欢。
▪ It's very kind of you to say so. 谢谢您的 夸奖。
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四、道歉语
▪ 1、列车员向旅客道歉：
▪ I‘m sorry. 或 Sorry. 对不起。 ▪ Excuse me. 劳驾。
I beg your pardon? 或 Pardon? 您能再说一遍吗？
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B. Requests 请求
▪ 1.Please tell me which train I should take for Guangzhou.
▪ 2. Wake me up at seven tomorrow morning, please.
▪ 3. Will you please tell me how to check my luggage for Hangzhou?
▪ 2、日常生活用语
▪ 难点：
▪ 课文生词及对课文的理解
高铁客运站之候车服务PPT演示课件
任务2 候车服务
Waiting Service Sevice Expressions 服务用语
13.What’s in your pocket? 口袋里是什么东西？ 14.Anything else in your pocket? 口袋里还有其他物品吗？ 15.I’m sorry to tell you that flammable items can not be taken
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任务2 候车服务
Waiting Service Sevice Expressions 服务用语
25.The washroom is in that direction on the second floor. 洗手间在二楼的那个方向 26.Sorry ,this is for staff only. Please wait in the waiting area. 对不起，这是员工通道，请您在候车区等候。 27.Please get your tickets ready and go to the ticket entrance
各位旅客，请按秩序排队，请准备好你的车票和身份证。 22.Sorry，there is something wrong with your ticket. Please
wait a moment. 不好意思，您的车票有点问题，请稍等一下。 23.The train for Hangzhou runs every two hours. 到杭州的火车每2小时一班。 24.Since your ticket is missing, you have to buy another one. 因为您的车票丢失了，所以您必须再买一张票。
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任务2 候车服务
高铁英语课件
列车检票Boarding the Train1. 欢迎您乘坐本次列车;Welcome aboard.2. 列车员：请您出示一下车票;Crew: Your ticket, please.旅客：给你;Passenger: Here it is.3. 列车员：请您上车;Crew: please get on the train.4. 列车员：您好,您是几号车厢Crew: Hello, which carriage are you in, please旅客：1号车厢34号座位;Passenger: Seat of Carriage 1.列车员：这边请,靠中间的位置;Crew: This way, please. That seat in the middle. 5. 旅客：这是几号车厢Passenger: Which carriage is this, please列车员：这是5号车厢;Crew: Carriage 5.6. 旅客：7号车厢怎么走Passenger: Excuse me, how can I get to Carriage 7列车员：7号车厢,您往前走；走过两节车厢;Crew: Please go ahead and pass the next two carriages.7. 旅客：你们这怎么也没车号呢Passenger: Excuse me, why are there no carriagenumbers列车员：先生,车号在这个位置,液晶显示;Crew: Sorry, Sir. The number is displayed here, on the screen.8. 旅客：你好,我视力不好,您帮我看看;Passenger: Excuse me, I have bad eye sight. Could you please check it for me 列车员：哦,请拿好您的车票,您乘坐的是D31次,在站台对面;Crew: Of course, please hold your ticket. Your train is D31, it’s on the other side of the platform.9. 旅客：哪里可以吸烟Passenger: Excuse me, where can I smoke列车员：站台上可以吸烟,请您不要走得太远;Crew: Sorry, you can only smoke on the platform. Please do not go too far away.10. 旅客：几点开车Passenger: Excuse me, when does the train leave列车员：13：50,请注意开车铃声;Crew: At 13:50. Please pay attention to the warning bell.11. 旅客：我可以到外面走走吗Passenger: May I go out for a walk列车员：当然可以,但注意不要误了车;Crew: Sure,but please don’t miss the train 12. 旅客：还有多长时间开车Passenger: Excuse me, how much time’s left before leaving列车员：还有3分钟,您抓紧时间上车吧;Crew: Three minutes. Please hurry up. 13. 旅客：列车员,你给看看这是几号座位Passenger: Excuse me, could you tell me what’s the number of my seat列车员：我帮您看下,您是特等座6号座位,您这边请,这是您的座位;Crew: Let me check for you. Your seat is . It’s a VIP seat. This way, please. This is your seat.14. 旅客：等会我,别关门;Passenger: Hold on, please. Please keep the door open.列车员：您好,这次列车时开往天津的C2021次,您看好车票,别坐错车;Crew: Hello. This train C2021 leaves for Tianjin. Please check your ticket and don’t take the wrong train.15. 旅客：我有卡,坐几号车Passenger: I have a fast pass. Which carriage should I take,please列车员：您是金卡还是普卡金卡座5号车厢的1—10号,普卡乘坐二等车6号车厢1—20号;Crew: Is it a Golden Card or an Ordinary Card If it is a Golden Card, you can take seat of carriage 5. If it is an Ordinary Card, you can take seat of carriage 6. 16. 列车员：您好,请您出示一下车票,这是到天津的C2045次列车,您是去天津的吗Crew: Hello, your ticket please. This is train C2045 leaving for Tianjin. Are you going to Tianjin旅客：对;4号车厢;Passenger: Yes. Carriage 4.17. 旅客：你好,这个座位在什么地方Passenger: Excuse me, where is this seat, please列车员：1车66号座位在本节车厢最前排,您一直往前走;Crew: Seat No. 66 of Carriage 1. It is at the end of this carriage. Please just go ahead.18. 列车员：先生,您的大件行李可以放在大件行李搁放处,也可以放在最后一排座椅后面,多谢配合;Crew: Excuse me, Sir. You could put your big luggage in the Left Luggage orbehind the last row of seats. Thank you for your cooperation.旅客：没问题;Passenger: No problem, thanks.19．列车员：您好,您带的物品较大,请您将放在这边大件存放处,好吗Crew: Excuse me, your luggage is too big. Could you please put it in the Left Luggage旅客：好的,我正愁没处放呢;Passenger: OK. I’m just wondering where I should put it.20. 旅客：我的老母亲乘车,能帮我照顾一下吗Passenger: My old mother is traveling on your train. Could you look after her for me, please列车员：没问题,您放心;我一定会照顾好她的;Crew: No problem. I’ll take care of her. Don’t worry.21. 旅客：天津到北京有多少公里时速多少Passenger: Excuse me, how long is the distance between Tianjin and Beijing What’s the traveling speed列车员：有120公里,一般开到330km/h左右;Crew: 120km. We generally run at 330km/h.22. 旅客：矿泉水在哪Passenger: Excuse me, where is the mineral water列车员：在座椅第一排前面的水架子上面;Crew: On the water dispenser in front of the first row.23. 旅客：矿泉水是可以随便喝吗Passenger: Could I take as many bottles as I want列车员：不好意思,不是的,每人只限一瓶;Crew: Sorry, no, one bottle for each person.24. 旅客：这个座椅能转过来吗Passenger: Could I turn the chair around列车员：可以,不过车是朝这个方向开;Crew: Yes. But we are heading for this direction.25. 旅客：列车员,几点到北京Passenger: Excuse me, could you tell me when we are to arrive in Beijing列车员：女士,本趟列车6：25开车,6：55到达;Crew: Madam, we leave at 6:25 and arrive at 6:55.26 旅客：卫生间怎么走Passenger: Excuse me, where is the toilet列车员：1车与2车连接处有;Crew: There is one between Carriage 1 and carriage 2.27. 旅客：请问我的座位在哪里Passenger: Excuse me, where is my seat列车员：哦,女士,您购买的是特等座位,在这边;我在VIP门口立岗,有需要随时为您服务;Crew: Madam, yours is VIP seat. Fellow me, please. I’ll be st anding by the door of theVIP section. Please tell me if you need any help.28. 旅客：9号座位在哪Passenger: Excuse me, where is seat列车员：您走到双人坐席最后一排就是;Crew: Please just go to the last row of the double seats.29. 旅客：这边是什么车Passenger: Excuse me, what’s this carriage列车员：您好,这边是特等车,售价99元;Crew: This is the VIP section. The ticket costs 99 YUAN. pay, spend, cost的区别30. 旅客：这票好买吗Passenger: Is it difficult to buy the ticket列车员：VIP就8张票,座位较少,如果您需要可以到车站买票;Crew: There are only 8 VIP tickets. You can buy it in the station.31. 旅客：我这有残疾人,坐哪儿比较方便Passenger: Excuse me, here is a disabled passenger. Where should he sit for his convenience列车员：您可以在第一排座位,我们帮您协调;Crew: Please take the first row, we’ll help you.32. 旅客：轮椅放哪Passenger: Where could I put the wheelchair列车员：您踩好轮椅脚闸,放在大件存放处.Crew: Please put it at the Left Luggage and make sure it won’t move.33. 列车员：到站后,您需要我与站方联系,为您提供什么帮助吗Crew: When we reach the station, would you need any help from the station旅客：好呀;Passenger: Yes, thanks.列车员：到站后,您随我来,我帮助您乘坐直梯出站;Crew: When we reach the station, please follow me. I’ll take you to the lift.34. 列车员：您好,您是去北京吗列车快开了,请您抓紧时间上车.Crew: Hello. Are you going to Beijing The train is leaving. Please get on the train ASAP.旅客：我是下趟车,想提前坐可以吗Passenger: I’m supposed to take the next train. My ticket is for the next train.But may I take this one instead列车员：列车不保证您有座位,开车后,我帮您协调,如果有座位,我帮您安排;Crew: Yes, but we couldn’t guarantee you any seat. I’ll help you find one if there is.35. 旅客：请问北京南站有地铁吗Passenger: Are there any subways in Beijing South Station列车员：抱歉南站地铁还没有开通,您可乘坐其他交通工具;Crew: Sorry, there isn’t. But you can take other traffic means.36. 列车员：您好,老太太,您行动不便,就近乘坐吧,我来帮您安排;Crew: Excuse me, madam. If it is inconvenient for you, I can arrange a nearby seat for y ou.旅客：太感谢了Passenger: Thanks a lot37．旅客：你愿意和我们照张相吗Passenger: Do you mind if you take a photo with us列车员：没问题;Crew: No problem.列车员：对不起,我正在工作;Crew: Sorry, but I’m on duty.38. 旅客:帮我们拍张照片好吗Passenger: Would you mind taking a picture for us列车员：乐意效劳;Crew: With pleasure.39. 旅客：你们穿着红色制服真漂亮Passenger: You are so beautiful in the red uniform列车员：多谢夸奖;Crew: Thank you列车运行中Train in Motion40. 列车员：各位贵宾大家好,欢迎您乘坐特等车,很荣幸为您服务,这是列车专门为VIP贵宾提供的王老吉,请您慢用;Crew: De ar passengers, welcome to our VIP carriage. It’s my great pleasure to be atyour service. Here is Wanglaoji provided by our train to the VIP. Please help yourself.41. 列车员：打搅一下,请您出示车票,谢谢;Crew：Excuse me. Please show me your ticket, thank you.42. 旅客：车往哪边开Passenger: In which direction does the train run列车员：车往那边开;Crew: It is heading for that direction.43. 列车员：打扰一下,我帮您打开小桌好Crew: Excuse me, would you like me to open the table for you旅客：好的,谢谢;Passenger: OK, thank you.44. 列车员：打扰一下,我帮您清理一下小桌;Crew: Excuse me, please let me clean up the table for you.45 列车员：打扰一下,我帮您整理一下行李;Crew: Excuse me, please let me arrange the luggage for you.旅客：我来吧;Passenger: I’m fine, thank you.列车员:非常感谢您,先生;Crew: Thank you so much, Sir.46. 列车员：对不起打扰一下,请问这箱子是哪位的Crew: Sorry for interrupting, whose suitcase is this旅客：我的,怎么了Passenger: Excuse me, is there anything wrong with it列车员：我想如果能把您的箱子放到行李架上就更好了;Crew: Sorry, it would be better if you could put your suitcase on the rack.47. 列车员：打扰一下,您可以帮我把书包带放上去吗Crew: Excuse me, could you help me put the bag strap up on the shelf旅客：没问题;Passenger: No problem.48. 列车员：打扰一下,您这行李太大了,可以放到最后一排空挡处或大件行李存放处吗Crew: Excuse me, your luggage is too big. Could you please put it in the vacant place in the last row or in the Left Luggage旅客：好的;Passenger: OK.列车员：谢谢您的配合先生,我来帮您;Crew: Thanks for your cooperation, Sir. Let me help you. .49. 旅客：为什么不让我把东西放在行李架上Passenger: Excuse me, why couldn’t I put my luggage on the shelf列车员：因为您的行李过大,车速过快,容易造成危险,为了您和周围旅客的安全,请您配合我们的工作;Crew: Because your luggage is too big and the train is running very fast. So for your own safety and that of the passengers around you, please cooperate with us.50. 列车员：打扰您一下,您这包可以横过来吗,竖着放不安全,我帮你整理一下;Crew: Excuse me, could you please put your bag in the horizontal direction It is not safe to put it in the vertical direction. Let me help you.51．列车员：打扰一下,这个小推车是哪位的Crew: Excuse me, whose small cart is this旅客：我的;怎么了Passenger: Excuse me, is there anything wrong with it列车员：这是铁质的,不能放在行李架上,谢谢;Crew: It’s made by iron. That’s why it should not be put on the shelf. Thank you. 52. 旅客：请你帮我把灯光开亮一点;Passenger: Please help me turn up the light.列车员：好的,请您稍等;Crew: OK, just a second.53. 列车员：您觉得照眼吗,我帮您把窗帘拉下来Crew: Would you think it is too bright here How about I close the window curtains for y ou旅客：好,谢谢;Passenger: That’s good, thank you.54. 旅客：太凉了,能弄暖和点吗容易感冒啊;Passenger: Excuse me, it’s cold. Could you please turn up the air-conditioner I don’t want to get a cold.列车员：好的,我马上与机械师联系;Crew: OK, I will talk to the machinist immediately.55. 列车员：您现在觉得怎么样,温度合适吗Crew: How about now Is the temperature OK/fine with you旅客：好多了;谢谢;Passenger: It’s much better. Thank you.56. 旅客：对不起,能不能给调一个靠窗的顺向座位Passenger: Excuse me, could I have a window seat and face forward列车员：先生,我给您找到了一个靠窗的座位,是那头的56号;Crew: Sir, I’ve found you a seat by the window and it is No. 56 that way.57. 旅客：列车员,现在是不发水了吗Passenger: Excuse me, are you going to distribute water or not列车员：对,现在旅客自取水,如果您不方便,我可以帮您送到座位;Crew: Now the passengers may pick up water by themselves. But if it is not convenient for you, I can bring one to your seat.58. 旅客：服务员,帮我拿瓶水好吗Passenger: Excuse me, could you please bring me a bottle of water列车员：好的,请问您几位请稍等;Crew: OK, how many people do you have Please wait for a moment.59. 旅客：哪里有热水Passenger: Excuse me, where could I get hot water列车员：电茶炉在那边,请您随我来,您请Crew: Electric water heater is over there. Please follow me. Here it is.60. 旅客：这个电茶炉怎么用Passenger: How to use the electric water heater列车员：您按一下这个红色按钮就出水了,水烫,您小心一点;Crew: Just press the red button and here comes the water. The water is hot, please be careful.61. 列车员：接热水时请不要过满,以防烫伤;Crew: Please do not fill your cup too full. Otherwise, you may get scalded.旅客：知道,谢谢;Passenger: I get it, thank you.62. 旅客：请问盥洗室在哪里Passenger: Excuse me, where could I find the washroom列车员：请随我来;Crew: Please follow me.63. 旅客：全列就这一个是无障碍卫生间吗Passenger: Is this the only one accessible toilet in the train列车员：对,全列就5车厢这一个Crew: Yes, there is only one in Carriage 5.64. 列车员：您好,您有什么需要帮助的吗Crew: Hello, what could I do for you旅客：请问卫生间怎么走Passenger: How could I get to the toilet列车员：您往前走,在车厢另一端;Crew: Please keep going ahead. Then you can see it at the other end of thecarriage.65. 列车员：您好,您有什么需要吗Crew: Hello, is there anything I could do for you旅客：我要用卫生间;Passenger: I need to use the toilet.列车员：卫生间里有人,请您稍等;Crew: It’s occupied. Please wait.66. 旅客：这个厕所怎么进去Passenger: How could I get into the toilet列车员：先按绿色按钮,厕所门就开了;进去后先按绿色按钮关闭,再按红色按钮锁闭;Crew: Please press the green button first, and then the toilet door is open. After getting in the toilet, press the green button to close the door, and press the red button to lock it.67. 旅客：请问,在哪边能洗手Passenger: Excuse me, where could I wash my hands列车员：在洗面间,走过风挡就到了;Crew: In the washroom, pass the vestibule, and you will see it.68. 旅客：请问哪里可以吸烟Passenger: Excuse me, where could I smoke列车员：抱歉车内禁止吸烟,谢谢Crew: I’m sorry. It’s a no smoking train. T hank you for your cooperation.69. 旅客：列车员卫生间能吸烟吗Passenger: Could I smoke in the toilet列车员：抱歉先生,这车是全列禁烟,卫生间也不能吸烟,感谢您的配合Crew: I’m sorry, Sir. It’s a no smoking train. So you are not allowed to smoke in the toilet. Thank you for your cooperation.70. 旅客：垃圾箱在哪里Passenger: Excuse me, where’s the dustbin列车员：在这边;Crew: It’s over here.71. 旅客：请问哪个方向可以到服务台Passenger: Excuse me, where is the information counter列车员：先生,这个方向;Crew: This way, Sir.72. 旅客：小姐,你们这有充电的地方吗Passenger: Ms, where could I charge in the train列车员：这节车厢两端墙壁上有充电插座Crew: There is one outlet on the wall of both ends of this carriage.73. 旅客：怎么才能把座椅调舒服些Passenger: Excuse me, how could I make the seat more comfortable列车员：按住扶手侧面上的白色按钮,向后倚,就可以了;Crew: Please press the button on the armrest and lean against the seat at the same time.That will do.74. 旅客：这个车好快呀,最高时速达到多少Passenger: The train is running so fast. What’s the highest speed列车员：是的,这个车最高时速350km/ h 呢;列车玻璃都是减速玻璃,所以您也不会有晕的感觉;Crew: Yes, the train runs 350km/h at the highest speed. The window is made of decelerating glass, so you wouldn’t feel dizzy.75. 旅客：列车现在的速度是多少Passenger: What’s the speed of the train now列车员：列车时速会在电子屏幕上显示,看那里;Crew: Please look at the electronic screen there, where the speed of the train is shown.76. 旅客：请问,咱们城际列车,从北京到天津最晚的车是几点Passenger: Excuse me, when does the last intercity train leave from Beijing to Tianjin e veryday列车员：由北京－天津的最晚列车是23：00整;Crew: It’s at 23:00 sharp.77. 旅客：咱们这趟车去塘沽吗Passenger: Does the train go to Tanggu列车员：咱们这趟车不到,有的车次是到塘沽站的;Crew: No, not this train. But some trains do.78. 旅客：到塘沽站的车次,天津有停站吗Passenger: Does the train going to Tanggu stop at Tianjin列车员：有停站;Crew: Yes.79. 旅客：停车多长时间Passenger: How long does the train stop列车员：停车2分钟Crew: Two minutes.80. 旅客：列车全程多少公里Passenger: How long is the whole trip列车员：全程运行120公里;Crew: 120km.81. 旅客：从北京到塘沽多长时间Passenger: How long does it take from Beijing to Tanggu列车员：五十四分钟;Crew: Fifty four minutes.82. 旅客：一天有几趟去塘沽的Passenger: How many trains stop at Tanggu every day列车员：一天有5趟;Crew: Five trains.83. 旅客：等一下,列车员,最早和最晚的车是几点Passenger: Please wait for a moment. What time do the first and the last trains leave each day列车员：天津最早6：25,最晚22：45；北京南最早6：35, 最晚23：00;Crew: The first train leaves at 6：25 and the last train leaves at 22:45 from Tianjin. From Beijing South Station, the first train leaves at 6:35 and the last train leaves at23:00.84. 旅客：一天总共有多少趟京津城际列车Passenger: How many Beijing-Tianjin CRH trains are operated in one day列车员：一天共59对,共118趟;Crew: There are 59 pairs, altogether 118 journeys.85. 旅客：还有多长时间到站Passenger: How much time is left before arriving at the station列车员：再有5分钟就到站了Crew: 5 more minutes.旅客：到达北京南站的时间是Passenger: When will we arrive at Beijing South Station列车员：11点10分;Crew: At 11:10.86. 旅客：咱们车是一站直达吗Passenger: Is this a non-stop train列车员：是直达的,中间不停;Crew: Yes, it is non-stop.87. 旅客：当天买车票可以买到吗Passenger: Could we get the ticket on the day we intend/want to leave列车员：除了节假日不太好买,平时都可以;Crew: Yes. But not on holidays.88. 旅客：请问在哪里可以买到车票Passenger: Where could I buy the ticket列车员：您可以在售票大厅、自动售票机买票,或者通过票务中心订票;Crew: You can buy the tickets from the ticket hall, ticket dispensers, or from ticket booking centers.89. 旅客：上车补票可以吗Passenger: Could I buy ticket after I get on the train列车员：可以;Crew: Yes.90. 旅客：为什么要比车站贵呢Passenger: But why is the ticket more expensive than the ones bought in the station列车员：因为车上补票需要加1元手续费;Crew: Because 1 YUAN commission fee is charged.91. 列车员：您好女士,请问这是与您一起的小朋友吗Crew: Hello, Madam, is this child with you旅客：是的,这是我女儿;Passenger: Yes, she’s my daughter.92. 列车员：请问她有多高了,如果身高在米—米之间,需要补小孩票;Crew: Could you please tell me her height If it is between and , youwould have to buy her a child ticket.旅客：她有米高了,补一张;Passenger: She’s m high. OK, I’ll take one child ticket.93 列车员：请到这里量一下身高, 感谢您的配合;Crew: Please measure the height of your child. Thanks for your cooperation.94. 列车员：您的孩子超过米,请补一张全价票;Crew: Your child is over tall. Please buy a full fare ticket.95．列车员：这是您的钱和票,请收好;Crew: Please take your money and ticket. Thank you.旅客：不客气;Passenger: You are welcome.96. 旅客：学生票打折吗Passenger: Do you have discount for students列车员：寒暑假期间,学生票折;其余正价;Crew member: 25% 25 percent off for students during winter and summer vacations. There is no discount during other times. Sorry.97. 列车员：先生,您的行李超重,请您按规定补费;Crew: Excuse me, Sir, your luggage is overweight. I am afraid you would have to pay for the extra weight according to the rules.98. 旅客：我想换成一等座位,可以么Passenger: Excuse me, Could I change to a First Class seat列车员：请支付差额票价11元,手续费1元,共12元;Crew: Yes, but you need to pay 11 YUAN for the extra fee and 1 YUAN for commission fee, altogether 12 YUAN.99. 旅客：列车长,我要补张票Passenger: Excuse me, I would like to buy a ticket.列车长：您去哪儿几等车厢Chief: Where are you going, sir Which class旅客：我去塘沽,一等车厢;I'm going to Tanggu in the First Class Carriage.列车长：好的;收您100元,这是您的车票和找您的钱,您收好OK. Here are 100 YUAN. Here’s your ticket and the change.100. 旅客：一等在哪了Passenger: Where are the First Class seats列车员：一等在5号车厢;Crew: It is in Carriage 5.101 旅客：一等多少钱Passenger: How much does a First Class ticket cost列车员：69元一位,一共五十个座位;Crew: 69 YUAN. There are 50 seats altogether.102. 旅客：二等呢Passenger: How about theprice of a Second Class ticket列车员：58元一位Crew: 58YUAN.103. 旅客：VIP车厢多少钱一位呢Passenger: How much is it for a VIP ticket列车员：99元一位.Crew: 99YUAN.104. 旅客：特等比一等的好在哪Passenger: How is a VIP seat better than a First Class seat列车长：这边更安静,环境更舒适,并且有专人服务,而且您还可以看到驾驶室;Crew: It is quieter and more comfortable, and offers a personal service. Besides, you can look into the driver’s cabin.105 旅客:一等和二等车有什么区别Passenger: W hat’s the difference between the First and Second Class seats列车长:一等比二等空间大、座椅舒适、配备影视播放系统;Crew: A First Class seat has more space and is more comfortable. Besides, it is equipped with a video player.106. 旅客：这边是什么车厢Passenger: What’s this carriage over here列车员：这边是头部VIP,是不对外售票的;Crew: This is the VIP section in the front of the train. And the seats are not for passengers .107. 旅客：我能进去看看吗Passenger: May I get in and have a look列车员：对不起,为了不影响司机开车,保证安全,请您不要照相,也不能参观,谢谢配合;Crew: I’ m sorry. For safety reasons, passengers are not allowed to take pictures or look around. Otherwise, they might distract the driver’s attention.108 旅客：这是列车尾部了,为什么不卖我司机那头的票呢Passenger: This is the end of the train. Why didn’t you sell me the t icket at the driver’s end列车员：为了司机的安全,更为了旅客的安全考虑;Crew: It’s for the driver’s safety, but more for the passengers’ safety.109. 列车员：您好,您有什么需要吗Crew: Hello, what could I do for you旅客：没有,我随便看看;Passenger: Nothing, I just want to look around.列车员：车速较快,请您注意安全;Crew: The train is running very fast. So please be careful.110. 列车员：您好先生,请您不要倚靠车门,注意安全;Crew: Excuse me, Sir. For safety reasons, please don’t lean on the door. Thank you.111. 列车员：小朋友,别跑,你妈妈在哪让我带你去找妈妈;Crew: Hello, little boy / girl, where is your mom Let’s find her.列车员：您好,车速过快,请您看管好小朋友,注意安全;Crew: Hello, the train is running very fast. Please take good care of your child and be careful.112. 旅客：这车上有卖饭的吗Passenger: Excuse me, do you sell food on the train列车员：餐吧区在4车,售卖主要以蛋糕、饮料为主,因为运行的时间短,没有餐饭;Crew: Carriage 4 is the dining car. It mainly sells cake and drinks. We don’t offer mealsbecause our trip is very short.113. 旅客：我找不到我的朋友了,怎么办Passenger: Excuse me, I can not find my friend. What am I going to do列车长：我可以帮您广播找人,请在纸上写下您朋友的国籍、姓名、您的名字以及您的车厢;Crew: Please don’t worry. I can help you find you friend by broadcasting an announcement. Please write down the nationality, name of your friend, your own name and your carriage.114. 列车长：旅客朋友们,现在广播找人;XX女士/先生,听到广播后请到5号车厢, 有人在此等候;Crew: Dear passengers, now we are looking for someone. Ms./Mr. XXX, could you please come to Carriage 5. Someone is waiting for you here.198. 旅客：天津下车,几号车离出站口最近,我急着赶时间;Passenger: Excuse me, which carriage is the closest to the exit when I get to Tianjin I’m in a hurry.列车员：5、6号连接处车门,您往前走;Crew: Please go to the door between Carriages 5 and 6. Please go ahead.115. 旅客：去天津西站怎么走Passenger: Excuse me, how could I get to Tianjin West Station列车员：出站坐24路就行;Crew: Take bus No. 24 when you get out of the station.116. 旅客：乘务员,我要去南4出站口怎么走我东西特多;Passenger: Excuse me, how could I get to the South Exit 4 I have too many luggage.列车员：您需要下地道左转,就是南4出口了,您可以乘坐自动扶梯就相对轻松了;Crew: Please go to the underground and turn to left you will see South Exit 4, where you can easily take the elevator to get out of the station.117. 旅客：乘务员,哪能买到天津的特产Passenger: Excuse me, where could I buy Tianjin specialties列车员：您去食品街那看看,有好多特色小吃;Crew: You could try the Food Street. There are many special snacks there.118. 旅客：去食品街怎么走Passenger: How could I get to the Food Street列车员：出站坐24路公交,或者打的去也不远;Crew: Please take bus No. 24 or take a taxi. It is not far from here.119. 旅客：从哪出站Passenger: Where could I get out of the station列车员：出站请您往前走,下地道后就可以出站了;Crew: Please go ahead. You’ll see the exit when you reach the underground. 120. 旅客：请问到达后怎样打车我要去机场;Passenger: Excuse me, I need to get to the airport. Where could I take a taxi after I arrive at the station列车员：先生,您出站后注意引导标识,就可以到出租车停靠地点;Crew: Sir, please pay attention to the direction signs, which will lead you to the taxi station/ waiting zone .121. 旅客：你知道去机场最近的路线吗Passenger: Do you know the shortest route to the airport列车员：您可以打车到东直门,然后坐机场专线;Crew: You can/could take a taxi to Dongzhimen and then take the special lines to the airport.122. 旅客：你好,我的家人腿脚不方便,你可以告诉我哪里出站最近吗Passenger: Hello, my family members can not walk too much. Could you please tell me the closest exit列车员：先生,一会到站,您在这节车厢外等我一会,我带您乘无障碍电梯;Crew: Sir, please wait for me outside this carriage after we get to the station. I’ll take you to the accessible lift.123. 旅客：我们有位残疾人,能帮我们联系轮椅吗Passenger: We have a disabled person with us. Could you please get us a wheelchair列车长：好的没问题,把轮椅拿到站台上等您;Chief: No problem. The wheelchair will be waiting for you on the platform.124. 列车长：请问您将在北京呆多久Chief: Excuse me, how long will you stay in Beijing旅客：一个星期左右;Passenger: About one week.125. 旅客：下车后怎样才能尽快到达国贸Passenger: Excuse me, how could I get to the International Trade Center as soon as possible列车长：现在是高峰时段,您最好先坐出租到地铁复兴门站,然后再换乘地铁;Chief: It is the r ush hour now. You’d better take a taxi to the Fuxingmen station and thentake the subway.126. 旅客：小姐,我的车票落在检票机那里了,没有拿没问题吧Passenger: Ms., my ticket is left in the checking machine. Is it OK if I don’t have it 列车员：先生,没有车票是出不了站的;Crew: Sir, I’m afraid you could not get out of the station without a ticket.127. 旅客：那你帮我证明一下吧,让我出站就行;Passenger: Could you then prove it for me to get out of the station列车员：不好意思,我无法为您开具证明;Crew: I’m sorry. I’m afraid I could not prove that.128. 旅客：那你能帮我找一下吗我想我的车票可能被后面进站的旅客拿走;Passenger: Could you please help me find it I think my ticket might have been taken by the person behind me.列车员：先生我用广播帮您找一下,如果有结果我会及时通知您的;Chief: Sir, I’ll broadcast an announcement for you searching for the ticket. I will inform you as soon as there is any news.旅客：太感谢了;Passenger: Thank you so much.129. 旅客：列车长在哪里Passenger: Excuse me, where is the Crew Chief列车长：很抱歉让您久等了;Chief: I’m sorry to keep you waiting.130. 旅客：你们的服务太周到了,一件小礼物送给你;Passenger: Your service is very thoughtful and satisfactory. Here’s a gift for you.列车长：谢谢您的夸奖,这是我们的工作;但是我们的纪律不允许接受旅客的礼物;您的好意我心领了;谢谢;Chief: Thank you for your compliment. We are just doing our job. But it is our rule that we do not accept gifts from passengers. But thanks all the same.131. 列车长：旅客朋友们,现在是临时停车;由于前方无运行信号,列车不能继续运行;因此给您带来了不便,请您见谅;Chief: Dear passengers, it’s a temporary stop. The train can’ t move on for the with thesignal system problem. We are very sorry for any inconvenience.132. 列车长：对不起,晚点原因现在还不清楚,有消息我会通知大家,请原谅Chief: We are very sorry that we do not know the reason for the delay. We’ll inform you if there is any news. We are very sorry.133. 列车长：先生,非常感谢您给我们提出的宝贵意见,我会向我们的上级反馈;希望您能经常乘坐我们列车,帮助我们完善工作中的不足,谢谢Chief: Sir, thank you for your valuable suggestions. We will report to our supervisor.We hope you will frequently take our train and help us improve our service. Thanks. 134. 列车长:领导您好欢迎您乘车{检查指导工作};我是本列车的列车长;请您随我来,慢一点,注意安全,您请坐;Chief: Good morning/afternoon, Sir Welcome to our train. I’m the crew chief of this train. Please follow me. Mind your steps, please. Take a seat, please.135. 列车长：领导您好,我帮您把小桌打开,这是列车为您准备的茶水和咖啡,请您慢用;Chief: Good morning/afternoon, Sir Let me open the small table for you. The tea and coffee are prepared for you. Please enjoy yourself.136. 列车长：领导您好,列车马上就要到站了,很高兴为您提供服务,欢迎您再次乘坐我们列车;Chief: Good morning/afternoon, Sir We’re arriving at the station. It’s my great pleasure to serve you and welcome to our train again.137. 列车长：领导您好,感谢您一路上对我们工作的支持,欢迎您再次乘车;Chief: Good morning/afternoon, Sir Thank you for your guidance during the trip. See you next time.138. 列车长：非常感谢您为我们工作提出宝贵意见,您的意见对我们的工作有很大的帮助,希望在您下次乘坐我们列车时,能看到我们更好的工作表现;Chief: Thank you very much for your valuable / precious suggestions. Your suggestions are very helpful to our work. I hope you will enjoy a better service from us when you take the train next time.安全提示及设备设施介绍Security Suggestions and Equipment Introduction1. 危险品禁止带上车;Dangerous articles are forbidden to be taken to the train.2. 请您注意脚下安全;。
高铁客运站之候车服务 ppt课件
任务2 候车服务
Waiting Service Sevice Expressions 服务用语 5. Please set down your belongings and step
through the metal detector/security gate. 请您拿出随身物品，并通过金属探测器/安检门。 6. Please pass through the detector one by one. 请一个一个通过探测门。 7. Please come over for inspection 请过来接受检查。 8. Please stand up请站上来。
任务2 候车服务
Waiting Service Sevice Expressions 服务用语 1. Security Check Required. 请自觉接受安检。 2. Wait for a moment. 请留步。 3. Hello ,put your baggage on the belt please 您好，请把您的包放在传送带上。 4. Please put your carry-on luggage on the X-ray
任务2 候车服务
Waiting Service Words and Phrases词汇短语
25.number of passengers arrived 旋客到达人数 26.maximum number of passengers in peak hours 高峰期旅客最高聚集人数 27.station master 车站站长 28.chief passenger agent客运主任 29.clerk 客运员 30.train station police 车站民警 31.train number display 列车车次显示屏 32.passenger guide system of passenger s 候车服务
上交大高职《城市轨道交通客运服务英语》教学资料 教学课件 城市轨道交通客运服务英语——第六章
Ⅰ Practice and Learn
Mini Talks
5. There is Something Wrong with the Metro A:Excuse me, Sir. I think there is something wrong with this Metro, for every time it moves, there is some noise at the back of the Metro. B:Thank you for telling me, Sir. I will find the engineer in this Metro, and let him exam the Metro. Sorry that the noise makes you uncomfortable. A:It doesn，t matter. The noise is not too much. I，m just worried about the safety of the Metro. B:Don，t worry, please! It will be fine as soon as possible.
Ⅰ Practice and Learn
Exercises
Answer the following questions according to the dialogue and try to make dialogues with your partner. 1. What was wrong with the Metro? 2. What was the problem the passenger met? 3. What is the meaning of the word “transfer” in the dialogue? 4. Which number of the bus would be taken by the passenger? 5. Could the passenger，s problem be solved?
《铁路客运英语》PPT课件
Soft seat (RZ)
This is a fairly comfortable seat. The seat configuration may be 2+2, giving you more space and comfort. Getting a soft seat ticket will usually get you into a “soft seat lounge” as well. The soft seat lounges have sofas and are not as crowded as the hard seat lounges .
二、欢迎语
Welcome to our train. 欢迎乘坐本次列车。
WelcomLeabharlann aboard! 请上车！Example 1:
A: Good morning! B: Good morning! Welcome aboard! A: Thank you. It's nice to be here. B: Hope you enjoy your trip.
铁路客运英语
主要内容
Seat Class
座位等级
Passenger Train Classes 旅客列车类型
Propaganda for Not Carrying Prohibited
Articles
严禁携带危险品上车
Passenger Cars
客车
Up and Down
上行和下行
b be, big, beef, beak
k Key, pick, thick, cake
g pig, big, gig
高铁英语课件
列车检票Boarding the Train1. 欢迎您乘坐本次列车。
Welcome aboard.2. 列车员：请您出示一下车票。
Crew: Your ticket, please.旅客：给你。
Passenger: Here it is.3. 列车员：请您上车。
Crew: please get on the train.4. 列车员：您好，您是几号车厢Crew: Hello, which carriage are you in, please旅客：1号车厢34号座位。
Passenger: Seat of Carriage 1.列车员：这边请，靠中间的位置。
Crew: This way, please. That seat in the middle.5. 旅客：这是几号车厢Passenger: Which carriage is this, please列车员：这是5号车厢。
Crew: Carriage 5.6. 旅客：7号车厢怎么走Passenger: Excuse me, how can I get to Carriage 7列车员：7号车厢，您往前走；走过两节车厢。
Crew: Please go ahead and pass the next two carriages.7. 旅客：你们这怎么也没车号呢Passenger: Excuse me, why are there no carriage numbers列车员：先生，车号在这个位置，液晶显示。
Crew: Sorry, Sir. The number is displayed here, onthe screen.8. 旅客：你好，我视力不好，您帮我看看。
Passenger: Excuse me, I have bad eye sight. Could you please check it for me列车员：哦，请拿好您的车票，您乘坐的是D31次，在站台对面。