凤凰职教第三册unit4
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凤凰职教第三册Unit 5公开课
Unit 51．show the two pictures.Teacher: just now , I noticed some of the students paid your attention on the pictures. But I don’t know if you’ve got the meanings.Can you understand the pictures?1.Look at the first one, do you want to say something about this picture? Well, is this a successful team? (板书team)No,Why?Do you understand team?团队Did they want to work?No, none of them wanted to work.Did they have water to drink?No, they had no water to drink.so, this isn’t a successful team because none of them wanted to work and they ended up in having no water to drink.(ppt展示picture1答案)end up in doing sth 以。
而告终2.Look at the next oneIs this a successful team?Yes,Why?Did they share the same goal? (板书)Yes,Did they work together? (板书)Yes,Did they help each other? (板书)Yes,Did they overcome difficulties? (板书)Yes,Did they realized their goal in the end ? (板书)Yes,So ,we can say : this is a successful team because they shared the same goal and they worked together to overcome difficulties and finally realized their goal. Do you think so?Now,There are some english sayings below. Can you think of the chinese ones? Ok, let’s try.让同学猜一猜英语格言的意思。
第三册Unit 4 Understanding ideas
新标准《英语》高中必修第三册
Unit 4 Amazing art
Understanding ideas
1 Where is the Louvre Museum?
Activiቤተ መጻሕፍቲ ባይዱy 1
a In London.b In Paris.c In Berlin. 2 When was the original castle of the Louvre
of the answers.
collection?
a Around 180,000. b Around 400,000.
c Around 480,000.
4 Which work of art is among the “Big Three”
1b 2a 3b 4c
attractions of the Louvre? a The Code of Hammurabi.
Venus de Milo.
《米洛斯的维纳斯》（又称《米洛斯 的阿芙洛蒂忒》、《断臂的维纳斯》） 是古希腊雕刻家阿历山德罗斯于公元 前150年左右创作的大理石雕塑，现 收藏于法国卢浮宫博物馆。 雕像表现出的爱神维纳斯身材端庄秀 丽，肌肤丰腴，美丽的椭圆形面庞， 希腊式挺直的鼻梁，平坦的前额和丰 满的下巴，平静的面容，流露出希腊 雕塑艺术鼎盛时期沿袭下来的思想化 传统。她那微微扭转的姿势，使半裸 的身体构成一个十分和谐而优美的螺 旋形上升体态，富有音乐的韵律感， 充满了巨大的艺术魅力。
b Liberty Leading the People.
c Venus de Milo.
《汉谟拉比法典》（The Code of Hammurabi）是中东 地区的古巴比伦国王汉谟拉比 （约公元前1792一前1750年 在位）大约在公元前1776年 [1] 颁布的法律汇编，是最具
Unit 4 Amazing art
Understanding ideas
1 Where is the Louvre Museum?
Activiቤተ መጻሕፍቲ ባይዱy 1
a In London.b In Paris.c In Berlin. 2 When was the original castle of the Louvre
of the answers.
collection?
a Around 180,000. b Around 400,000.
c Around 480,000.
4 Which work of art is among the “Big Three”
1b 2a 3b 4c
attractions of the Louvre? a The Code of Hammurabi.
Venus de Milo.
《米洛斯的维纳斯》（又称《米洛斯 的阿芙洛蒂忒》、《断臂的维纳斯》） 是古希腊雕刻家阿历山德罗斯于公元 前150年左右创作的大理石雕塑，现 收藏于法国卢浮宫博物馆。 雕像表现出的爱神维纳斯身材端庄秀 丽，肌肤丰腴，美丽的椭圆形面庞， 希腊式挺直的鼻梁，平坦的前额和丰 满的下巴，平静的面容，流露出希腊 雕塑艺术鼎盛时期沿袭下来的思想化 传统。她那微微扭转的姿势，使半裸 的身体构成一个十分和谐而优美的螺 旋形上升体态，富有音乐的韵律感， 充满了巨大的艺术魅力。
b Liberty Leading the People.
c Venus de Milo.
《汉谟拉比法典》（The Code of Hammurabi）是中东 地区的古巴比伦国王汉谟拉比 （约公元前1792一前1750年 在位）大约在公元前1776年 [1] 颁布的法律汇编，是最具
凤凰职教中职英语book4 unit2 reallife skills
理论课程教师教案
系部
财经商贸系
课程
英语
任课教师
陆
教材
江苏省职业学校文化课教材第四册
章节
Unit2 That Must be Hard on You
课题
Real life skills（2课时）
课型
New
修改日志
创建时间：
创建人：
备注：
修改情况：
教学目标
Students are able to :
know how to deal with the relationships with the others.
A.to B. for C. aboutD. of
6.It depends upon their experiences, ability and personality.
(1)depend on/upon依赖，依靠
(2)experience n.体验（不可数）；经历（可数）
experience sth v.体验
People do not know the value of freedom ____ they lose it.
A.untilB. when C. since D. as
4.Itmakes no differenceto you at all.不起作用，不产生影响
They are now in great need of help, so your support will certainly make a ____.
Based on what you have discussed, anwer the following questions.
(1)What types of people often suffer from prejudice?
系部
财经商贸系
课程
英语
任课教师
陆
教材
江苏省职业学校文化课教材第四册
章节
Unit2 That Must be Hard on You
课题
Real life skills（2课时）
课型
New
修改日志
创建时间：
创建人：
备注：
修改情况：
教学目标
Students are able to :
know how to deal with the relationships with the others.
A.to B. for C. aboutD. of
6.It depends upon their experiences, ability and personality.
(1)depend on/upon依赖，依靠
(2)experience n.体验（不可数）；经历（可数）
experience sth v.体验
People do not know the value of freedom ____ they lose it.
A.untilB. when C. since D. as
4.Itmakes no differenceto you at all.不起作用，不产生影响
They are now in great need of help, so your support will certainly make a ____.
Based on what you have discussed, anwer the following questions.
(1)What types of people often suffer from prejudice?
凤凰职教凤凰职教第四册Unit 5
Ask Ss a question
tests”? 2. Are you interested in this
to lead in new
kind of tests? And do you think
the results of the tests are
lesson
reliable?
25’
Reading and Writing 1. Pre-reading
III. Useful expressions.
IV. Some language points.
4. Activity 3: listen again and tick
true or false.
Ⅰ. Ss listen to the recording again
and finish it.
Ⅱ. Check up
New words and expressions.
psychologist n 心理学家
score n. 分数
judge v. 判断
progress v. 进步
permit v. 许可 circumstance n. 环境
analysation
equally adv. 同样的
expose v. 使接触
Ⅰ . Let Ss read and explain the
following expressions and make sure
they know their meanings. Then let
Ss listen to the material and finish
the exercise.
Ⅱ. Check up.
and do Activity 1,2and Activity 3 on page 77. IV.Have a check.
PEP第三册英语 raquo; Unit 4 教案 (6课时) 6.doc
PEP第三册英语raquo; Unit 4 教案（6课时）6 课题：Unit4MyHome教学重点：句型：能用本单元的句型来描述自己的房间。
如：Whatcanyouseeinmyroom?Itsaniceroom.Ilikeit词汇：听说读写windowdeskchairdoorbed教学难点：语音：单词windowdoor的发音。
字母hnw的读音。
拼读：windowdeskchairdoorbed的拼读训练。
书写：字母wirdk的书写指导教具准备：1．字母歌录音带2．单词配套词卡.26个字母卡3、教学课件［Unit4B/Readandwrite..Writeandsay］4．教学录音带。
教学过程：一、热身／复习1、Singthe《ABC》song:学生和老师一起唱字母歌。
2、指一指，说一说：教师出示26个字母表，教师指字母，学生抢答比赛。
教师针对学生出现的字母读音问题进行指导。
3、小组练习，学生拿出自己的字母书，一名学生指字母，其他学生抢答。
4教师书空字母，学生迅速说出。
二、呈现新课1、教师展示Readandwrite部分的课件，让学生说说，Whatcanyousee?教师针对学生说的情况进行教学。
说对的生词教师有意识的重复几遍，让学生跟着说说。
2、出示图卡，让学生看一看，说一说教师针对发音易错词进行辅导。
door的读音。
Window的尾音发准。
3、教师快速出示图卡，学生抢答。
教师说词，学生做出动作或是指着相应的地方。
4、你能拼出这个单词吗？比一比，谁拼的又对又快。
学生自己试拼单词，小组拼一拼，最后进行单词的拼读比赛。
5、教师逐个出示单词，让学生分别说说，哪个字母容易写错。
然后请学生在本上试写字头。
教师巡视，找出有问题的学生，把单词写在黑板上，教师进行纠正。
6、Writeandsay：学生看自己书上的图片进行介绍。
教师引导学生使用Whatcanyouseeinmyroom?Itsaniceroom.Ilikeit等句子进行描述。
(完整版)凤凰职教凤凰职教第四册Unit1
月日第 1 章第1、2 课时总第1、2 课时
（教学环节一般包括复习旧课、导入新课、讲授新课、学生操作、教师点评、归纳总结、布置作业等）
月日第 1 章第3、4 课时总第3、4 课时
（教学环节一般包括复习旧课、导入新课、讲授新课、学生操作、教师点评、归纳总结、布置作业等）
月日第 1 章第5、6 课时总第5、6 课时
（教学环节一般包括复习旧课、导入新课、讲授新课、学生操作、教师点评、归纳总结、布置作业等）
月日第 1 章第7、8 课时总第7、8 课时
（教学环节一般包括复习旧课、导入新课、讲授新课、学生操作、教师点评、归纳总结、布置作业等）。
Book3 Unit4 reding 阅读课课件
dissolve harmful gases into oceans and seas.
5) According to the STAGE 1, finish the following chart.
Time
Big Bang Between 4.5 and 3.8 billion years ago
water ________ appeared
Water is important for the beginning of life on the earth.
Why is water so important for the beginning of
life?
Because water allowed the earth to
______________________ A cloud of dust
A solid globe _______________
2) What happened next?
fire Explode with _________ rock and _____nitrogen,
Many billions ofatomslater, years After that, ______ small ______ form and plants began to began to multiply and to create combine fill the oceans oxygen and seas with _______, stars ________ and other which encouraged the bodies _______. After development of earlythat, the was shellfish earth fish just a ______ and ______. After dust that, land of ________. cloud animals such as insects, amphibians ___________, _________ and dinosaurs reptiles and so on appeared. Then dinosaurs disappeared, which made possible the rise of Mammals on the _______ earth. Then small clever animals ______ appeared and ________ all over the world. spread
5) According to the STAGE 1, finish the following chart.
Time
Big Bang Between 4.5 and 3.8 billion years ago
water ________ appeared
Water is important for the beginning of life on the earth.
Why is water so important for the beginning of
life?
Because water allowed the earth to
______________________ A cloud of dust
A solid globe _______________
2) What happened next?
fire Explode with _________ rock and _____nitrogen,
Many billions ofatomslater, years After that, ______ small ______ form and plants began to began to multiply and to create combine fill the oceans oxygen and seas with _______, stars ________ and other which encouraged the bodies _______. After development of earlythat, the was shellfish earth fish just a ______ and ______. After dust that, land of ________. cloud animals such as insects, amphibians ___________, _________ and dinosaurs reptiles and so on appeared. Then dinosaurs disappeared, which made possible the rise of Mammals on the _______ earth. Then small clever animals ______ appeared and ________ all over the world. spread
课件3：Unit 4 Pygmalion
5．________ (take) 30 minutes before each meal, the medicine is very effective against the illness.
答案：1.Accustomed 2.concerned 3.released 4.Refused 5.Taken
Higgins thought that a superior social position was more ⑧ ________(depend) on grammar and pronunciation than on a person's fortune. Actually ⑨________ view was only accepted by a handful of his followers. These people never realized that ideas ⑩________(form) the plot for one of Bernard Shaw's most famous and classic plays!
Ⅲ.佳句填空 1．Now ________ taught by me, she'd become ________ upper class lady. 一旦让我教，她就会变成一个上流社会的淑女。 2．... the English that will condemn her ________ the gutter to the end of her days. 那姑娘英语说得那么糟糕，命中注定要在贫民窟里待一辈子了。 3．But they betray ________ every time they open ________ mouth. 但每次一张嘴说话，他们就原形毕露。
答案：1.Accustomed 2.concerned 3.released 4.Refused 5.Taken
Higgins thought that a superior social position was more ⑧ ________(depend) on grammar and pronunciation than on a person's fortune. Actually ⑨________ view was only accepted by a handful of his followers. These people never realized that ideas ⑩________(form) the plot for one of Bernard Shaw's most famous and classic plays!
Ⅲ.佳句填空 1．Now ________ taught by me, she'd become ________ upper class lady. 一旦让我教，她就会变成一个上流社会的淑女。 2．... the English that will condemn her ________ the gutter to the end of her days. 那姑娘英语说得那么糟糕，命中注定要在贫民窟里待一辈子了。 3．But they betray ________ every time they open ________ mouth. 但每次一张嘴说话，他们就原形毕露。
高中英语 人教版必修第三册 Unit 4：Reading for Writing 课件
Advanced technology developed for space exploration has promoted technological improvements that benefit us all by allowing products to be made to a higher standard.
While-writing 2. What’s the structure of this passage?
Introduction
Tell the reader about people’s different opinions on the topic.
Body
Explain the writer’s arguments for the topic.
While-writing
2. What has space exploration done for food production? Satellites study land and weather patterns. These studies help farmers grow more crops and warn them about natural disasters before they occur.
Ending
Make a summary and repeat the writer’s arguments.
While-writing
3. How does the writer organise the passage and make his / her opinions persuasive?
3
Pre-writing: Warming Up 1. What did you learn about space exploration during
While-writing 2. What’s the structure of this passage?
Introduction
Tell the reader about people’s different opinions on the topic.
Body
Explain the writer’s arguments for the topic.
While-writing
2. What has space exploration done for food production? Satellites study land and weather patterns. These studies help farmers grow more crops and warn them about natural disasters before they occur.
Ending
Make a summary and repeat the writer’s arguments.
While-writing
3. How does the writer organise the passage and make his / her opinions persuasive?
3
Pre-writing: Warming Up 1. What did you learn about space exploration during
凤凰职教英语4unit2-1
Activity Two：
Put the adjectives in Activity 1 into the three groups given below..
Step Two:
Listening & Speaking A
Activity One:
Listen to the conversation and circle what Jim is upset about.
掌握两种分句：主句和从句。
Difficult point：
Write the outline based on the passage—Myths about Relationships.
能够基于范文写说明性文本的提纲。
教学资料
及教学准备
Students’Book, Teacher’s Book andExercise Book
Step Four：
Homework Assignment
1.Finish the exercises from page 15 to page 18 on Exercise Book.
2.Memorize the new words and phrases.
Notes：
学生自主完成填空练习。
形容词归类
初听
精听
听写
初听
填空
作业布置
通过对不同人物性格特征的描述，导入主题，激发兴趣，启发学生思考，并为下一个活动做准备。
帮助学生了解形容词的感情色彩：褒义、贬义及中性。
训练学生听辨关键词的能力，提高学生对信息的理解、转换与推断的能力。
训练学生听辨听力材料主要内容的能力。
锻炼学生从语流中辨别细节信息的能力。
Activity Two：
Put the adjectives in Activity 1 into the three groups given below..
Step Two:
Listening & Speaking A
Activity One:
Listen to the conversation and circle what Jim is upset about.
掌握两种分句：主句和从句。
Difficult point：
Write the outline based on the passage—Myths about Relationships.
能够基于范文写说明性文本的提纲。
教学资料
及教学准备
Students’Book, Teacher’s Book andExercise Book
Step Four：
Homework Assignment
1.Finish the exercises from page 15 to page 18 on Exercise Book.
2.Memorize the new words and phrases.
Notes：
学生自主完成填空练习。
形容词归类
初听
精听
听写
初听
填空
作业布置
通过对不同人物性格特征的描述，导入主题，激发兴趣，启发学生思考，并为下一个活动做准备。
帮助学生了解形容词的感情色彩：褒义、贬义及中性。
训练学生听辨关键词的能力，提高学生对信息的理解、转换与推断的能力。
训练学生听辨听力材料主要内容的能力。
锻炼学生从语流中辨别细节信息的能力。
Activity Two：
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Step Six:homework
Try to remember the new words and expressions.
Notes:
1, wait in line排队等候2., break down发生故障e.g. Hiscarbrokedownon his way to the company break out战争爆发， (火灾)发生
（2）作名词还有“希望；愿 望；志愿”等意思eg: Tell me your wish.
（3） wish + tha俵小愿 望”而且从句动词要用虚* 语气。
eg： I wishthatl wereten years younger（与现在情 况相反）
I wish that I had passed theexam
reciting信息匹配listening根据上一活动呈现的关 键信息进行分组讨论discussion
表演对话并注意职场中 语言和肢体语言的礼仪 规范。
Findout thekeywords and the difficult ones, tryingto makea prediction in the context.
扫清听力障 碍，训练学生 对文中具体 信息的理解 和捕捉能力。
5
your partner.
Step Six：summary & homework
1. New words 2. Usefu expressions
Notes:
1,exchange丫交换exchangeA forB把A换
成B
eg: He went back to th store and exchanged th shirt for a blue one.
素质目标
1.To improve Ss’ ability of getting information through reading & listening.
2.To know how to make a complaint and respond to oral complaints.
1.To master new words and phrases; to finish exercises.
Making a complaintI’ m afraid I have to make aserious complaint.
Accepting a complaint:Oh, I'msorryaboutthat.Delaying a complaint: I' mafraidwecan' t help you at the moment. Coul you leave your phone number and address? We will contract you soon. Rejecting a complaint: Well, I' m afraid there isn' t much we can do about it.
yesterday（与过去情况相 ^） 7,keep doing keep sb. doing keep/prevent/stopsb. from doing阻止某人做某 事
eg: Weshouldtakeactions to keepwildanimalsfrom being killedfrom不可 省）
5,sound v听起来作系 动词讲时，后面踉形容词。 类似用法的词还有：feel tastesmelllooktouchget become turn等
动词的用法：（1）后面踉形 容词（2）无被动语态（3） 常用一般现在时
6,wish
（1）用作复数时表示祝愿； 好意；预祝”等
eg:Givemybestwishesto you.
2.To get the main idea of the whole passage.
1.Know some ways to voice your complaints.
2.Ss can write an adjustment letter.
重点难点 及解决方法
Key points：to get the main idea of the reading passage.全面理解阅读材料，了解售后服务的范围及种类。
B. Can I refund this TV?
Step One:revision
Review some useful expressionsabout
complaints.
Step Two:listening First-listening: ask students to match the wordson the leftwiththe Chinese meanings on the right.
:让学生掌握 常见的客户 抱怨句型 巩固上一活 动中的客户 抱怨句型并 能在给定情 境中正确运 用。
综合运用所 学句型。
巩固并总结 重点句型的 意思及其用 法。
及时掌握课 堂所学知识。
扫清听力材 料中的词汇 障碍，培养学 生预测单词 意思的能力， 加强其对课 文内容的理 解。
2
complaints.
①Apology: Oh,I’m very sorry.
Action:I'll check your order with the chef.
②Apology: Oh, I' m really sorry.
Action:I' ll let the worker clean it immediately.
Practice & try to remember the key points.
g
及时复习，查 漏补缺。
呈现对话中 三出现的重要 短语，为下一 个活动做准 ［备。
，训练学生推 理信息的能 力。
巩固学生前 面所学到的 知识，熟悉自 己的工作内 容与要求。
将所学运用 到工作场景 中去。
在模拟真实 的情境中完 成售后服务， 并能进行熟 练交流。
Difficult point：to use the patterns to order and take order.听懂所听材料，并掌握常见的客户抱怨句型并关注对客户抱怨的回应。
教学策略 与方法
结合学生专业特色，创设生动的工作情境，让学生在模拟的工作场景 中学会做一名优秀的售后服务人员。
教学资料 及教学准备
Exercise book and students' books
Test papers Some example sentences
板书设计
Unit Four
New words and expressions:language points:
教学后记
本单元围绕售后服务过程中可能遇到的各种情结合学生专业特色创 设生动的工作情境让学生通过阅读投诉信和电话投诉等方式解售后服务 的范围及种类并能够回应口头投诉能够阅读各种投诉信通过讨论各种投 诉方式，确定如何处理顾客投诉。
Step Two:lead-in
Createshortconversation aboutthe problemslisted above and role-play wit your partner.
Step Three:listening
Activity1 ： extensive listening
教学过程
教学程序与内容
教师活动-导
学生活动-演
设计意图
1
Unit Four第一课时 （电话投诉Warming-up&
Speaking A
Step One ：warm-up
T：Doyouhaveanyproblems inyourdailylife?Please choose the correct picture for each proble below.
Listentothe
conversationand circle what it is mainly about Activity2intensive
listening
Listen again. Then underline the complaint in the conversation.
Activity3: speaking Respond to the followir complaints.
4,It takes sb. some time（money ） to do sth.做某事花了某人多少时间 （金锡
Step Four:discussions Discusswithyourpartner how to cope with thesituation below.
A lady is complain，］abouta newlyboughtcoat she doesh t like.
Step Five：role-play Completetheconversation andthenrole-playit with
.
以
4
8,apologize to sb. for doing因做某事向某人道歉make an apology to sb
for doing
9,completely / fully
/thoroughly/ totally
/entirely完全地彻底地
.
Unit Four
第二课时
(退换货处理)
Listening &Speaking:
4,havetrouble(in)doing做某事有困难
have difficulty (in)
d
'.
/
e
1.
.
Try to remember the new words and expressions.
Notes:
1, wait in line排队等候2., break down发生故障e.g. Hiscarbrokedownon his way to the company break out战争爆发， (火灾)发生
（2）作名词还有“希望；愿 望；志愿”等意思eg: Tell me your wish.
（3） wish + tha俵小愿 望”而且从句动词要用虚* 语气。
eg： I wishthatl wereten years younger（与现在情 况相反）
I wish that I had passed theexam
reciting信息匹配listening根据上一活动呈现的关 键信息进行分组讨论discussion
表演对话并注意职场中 语言和肢体语言的礼仪 规范。
Findout thekeywords and the difficult ones, tryingto makea prediction in the context.
扫清听力障 碍，训练学生 对文中具体 信息的理解 和捕捉能力。
5
your partner.
Step Six：summary & homework
1. New words 2. Usefu expressions
Notes:
1,exchange丫交换exchangeA forB把A换
成B
eg: He went back to th store and exchanged th shirt for a blue one.
素质目标
1.To improve Ss’ ability of getting information through reading & listening.
2.To know how to make a complaint and respond to oral complaints.
1.To master new words and phrases; to finish exercises.
Making a complaintI’ m afraid I have to make aserious complaint.
Accepting a complaint:Oh, I'msorryaboutthat.Delaying a complaint: I' mafraidwecan' t help you at the moment. Coul you leave your phone number and address? We will contract you soon. Rejecting a complaint: Well, I' m afraid there isn' t much we can do about it.
yesterday（与过去情况相 ^） 7,keep doing keep sb. doing keep/prevent/stopsb. from doing阻止某人做某 事
eg: Weshouldtakeactions to keepwildanimalsfrom being killedfrom不可 省）
5,sound v听起来作系 动词讲时，后面踉形容词。 类似用法的词还有：feel tastesmelllooktouchget become turn等
动词的用法：（1）后面踉形 容词（2）无被动语态（3） 常用一般现在时
6,wish
（1）用作复数时表示祝愿； 好意；预祝”等
eg:Givemybestwishesto you.
2.To get the main idea of the whole passage.
1.Know some ways to voice your complaints.
2.Ss can write an adjustment letter.
重点难点 及解决方法
Key points：to get the main idea of the reading passage.全面理解阅读材料，了解售后服务的范围及种类。
B. Can I refund this TV?
Step One:revision
Review some useful expressionsabout
complaints.
Step Two:listening First-listening: ask students to match the wordson the leftwiththe Chinese meanings on the right.
:让学生掌握 常见的客户 抱怨句型 巩固上一活 动中的客户 抱怨句型并 能在给定情 境中正确运 用。
综合运用所 学句型。
巩固并总结 重点句型的 意思及其用 法。
及时掌握课 堂所学知识。
扫清听力材 料中的词汇 障碍，培养学 生预测单词 意思的能力， 加强其对课 文内容的理 解。
2
complaints.
①Apology: Oh,I’m very sorry.
Action:I'll check your order with the chef.
②Apology: Oh, I' m really sorry.
Action:I' ll let the worker clean it immediately.
Practice & try to remember the key points.
g
及时复习，查 漏补缺。
呈现对话中 三出现的重要 短语，为下一 个活动做准 ［备。
，训练学生推 理信息的能 力。
巩固学生前 面所学到的 知识，熟悉自 己的工作内 容与要求。
将所学运用 到工作场景 中去。
在模拟真实 的情境中完 成售后服务， 并能进行熟 练交流。
Difficult point：to use the patterns to order and take order.听懂所听材料，并掌握常见的客户抱怨句型并关注对客户抱怨的回应。
教学策略 与方法
结合学生专业特色，创设生动的工作情境，让学生在模拟的工作场景 中学会做一名优秀的售后服务人员。
教学资料 及教学准备
Exercise book and students' books
Test papers Some example sentences
板书设计
Unit Four
New words and expressions:language points:
教学后记
本单元围绕售后服务过程中可能遇到的各种情结合学生专业特色创 设生动的工作情境让学生通过阅读投诉信和电话投诉等方式解售后服务 的范围及种类并能够回应口头投诉能够阅读各种投诉信通过讨论各种投 诉方式，确定如何处理顾客投诉。
Step Two:lead-in
Createshortconversation aboutthe problemslisted above and role-play wit your partner.
Step Three:listening
Activity1 ： extensive listening
教学过程
教学程序与内容
教师活动-导
学生活动-演
设计意图
1
Unit Four第一课时 （电话投诉Warming-up&
Speaking A
Step One ：warm-up
T：Doyouhaveanyproblems inyourdailylife?Please choose the correct picture for each proble below.
Listentothe
conversationand circle what it is mainly about Activity2intensive
listening
Listen again. Then underline the complaint in the conversation.
Activity3: speaking Respond to the followir complaints.
4,It takes sb. some time（money ） to do sth.做某事花了某人多少时间 （金锡
Step Four:discussions Discusswithyourpartner how to cope with thesituation below.
A lady is complain，］abouta newlyboughtcoat she doesh t like.
Step Five：role-play Completetheconversation andthenrole-playit with
.
以
4
8,apologize to sb. for doing因做某事向某人道歉make an apology to sb
for doing
9,completely / fully
/thoroughly/ totally
/entirely完全地彻底地
.
Unit Four
第二课时
(退换货处理)
Listening &Speaking:
4,havetrouble(in)doing做某事有困难
have difficulty (in)
d
'.
/
e
1.
.