酒店商务英语
商务英语宾馆
ห้องสมุดไป่ตู้
reservation n. 预约
make a reservation/make an appointment预定， e.g. 我想订一张四人桌，今晚七点。
I'd like to make a reservation for four at seven
tonight.
shower n. 淋浴，阵雨
take a shower淋浴 take a bath 洗澡 shower vi.淋浴；下阵雨 e.g. 起床后我总是洗个淋浴。 I always shower after getting up.
ride n. 车程
e.g. Near the expressway on the two-hour drive
e.g. 在夏天洗个冷水淋浴就会使我们感到凉爽。
A cold shower always refreshes us in summer.
昨天下了场大阵雨。
There was a heavy shower yesterday.
shower room 浴室shower curtain浴帘
bathtub 浴缸 bath towel 浴巾
To the Hotel 去宾馆
Louisa
drive vi.,vt. 驾驶，开车 e.g. 他从未学过开车。 He never learned to drive.
他的女儿卡莉开车送他去火车站。
His daughter Carly drove him to the train
station.
drive up 开车赶到；使（价格）上涨
from Wenzhou to Taizhou are hundrends of private
商务英语酒店工作场景对话
商务英语酒店工作场景对话English:Guest: Hello, I would like to check in for my reservation.Front Desk Agent: Good afternoon! Of course, I can help you with that. May I have your name and reservation number, please? Guest: My name is John Smith, and my reservation number is . Front Desk Agent: Thank you, Mr. Smith. I see that you have a deluxe room booked for three nights. Could you also provide a credit card for incidentals and the security deposit?Guest: Sure, here is my credit card.Front Desk Agent: Perfect, everything seems to be in order. You're all set to go. Enjoy your stay!中文翻译:客人: 你好，我想办理入住手续。
前台接待员: 下午好！当然，我可以帮您办理。
请问您的姓名和预订号码是多少？客人: 我的名字是约翰·史密斯，我的预订号是。
前台接待员: 谢谢，史密斯先生。
我看到您预订了豪华客房，共三晚。
您能提供一张信用卡用于杂费和押金吗？客人: 当然，这是我的信用卡。
前台接待员: 很好，一切看起来都挺好的。
您可以入住了。
祝您入住愉快！。
酒店实用英语教程-Unit2B
Operating departments
■ recreational facilities accounting food preparation storage dishwashing security Engineering /maintenance laundry personnel training
5. 这家商业银行愿意把钱贷给这些客户。 The commercial bank is willing to lend money to these customers.
Translate the following sentences into English.
6.在这个奢华的度假胜地,你可以像国王一样生活. In the luxury resort, you can live like Kings. 7.我很少在舞会上或其它娱乐场合见到他。 I seldom meet him at the dance or other entertainment places 8.这个城镇依靠季节性旅游业提供就业机会。 This town provides employment opportunities,depending on the seasonal tourist industry 9.我们充分利用了旅馆设施。 We make full use of the hotel facilities. 10. 我们酒店靠近当地市区的旅游景点，有利于争取大量的游客和
1 A system for rating hotels according to quality is widely used in France and a number of other countries. 用于评酒店质量的系统被广泛使用在法国和许多其他国家. 2.We have stayed at many 'so called' 5 star hotels but this definitely lived up to its rating. This function aims to promote the activities of separate department and persons under the orders given by superiors. 我们去过许多所谓的“五星级的酒店,但这绝对物有所值， 此评价目的是促进各部门活动和鼓励那些在上一级部门 导下的员工。 3. In both towns accommodation just before, during and immediately after the festivals is very difficult to come by, and rates usually double or treble. 这两个城市的住宿率在节前,期间和节后是平时的两三成。
酒店商务英语智慧树知到答案章节测试2023年青岛恒星科技学院
第一章测试1.In order to ensure the accuracy of the reservation, the reservationist shouldconfirm all the information at last.（）A:对B:错答案:A2.If guests want to guarantee their reservation, they should give their creditcard number and CardValidation Code to the reservationist.（）A:对B:错答案:A3.The necessary information for a complete room reservation includes theguest’s name, date and timefor th e reservation, room type, specialrequirements, and the contact way of the guest.（）A:对B:错答案:A4.Concierge is an essential section in a five-star hotel.（）A:对B:错答案:A5.Offering information about the hotel and the city is one of the responsibilitiesof a bellman.（）A:对B:错答案:A第二章测试1.The receptionist can check-in guests directly without confirming thereservation.（）A:错B:对答案:A2..Driver’s license can be used as a valid certificate for checking in.（）A:对B:错答案:A3.If the guests pay the deposit by credit c ard, the receptionist doesn’t need tofill in a deposit receiptfor them.（）A:对答案:A4.The clerk at front desk must ask the customers whether they want to deposittheir valuables.（）A:错B:对答案:B5.The receptionist must confirm with guests if they have any valuables todeposit at the Front Desk.（）A:对B:错答案:A第三章测试1.The main job of a housekeeper is to clean guest rooms.（）A:对B:错答案:Aundry service is essential in a five-star hotel.（）A:错B:对答案:B3.“The staff working in the Service Center should have go od etiquette andcourtesy.（）A:错B:对答案:B4. A passport is not necessary for cashing a traveler’s check.（）A:对B:错答案:B5.The Engineering Department is responsible for repairing the facilities inguest rooms.（）A:对B:错答案:A第四章测试1.the staff in the restaurant should advice the specialty to guests.（）A:对答案:A2.Waiter or waitress should confirm the guest’s order after taking it.（）A:对B:错答案:B3.There are three pieces of one order in all. Two of them are sent to the kitchenand one of them is left at the guest’s table.（）A:错B:对答案:A4.The order of the Western banquet is as follows: appetizer, soup, side dish,main course, and dessert.（）A:对B:错答案:A5.Side dish is not served in an ordinary meal.（）A:错B:对答案:B第五章测试1..Seating the guests with children near the buffet table makes it easy forguests to come in and out and get food.（）A:错B:对答案:A2.Seating diners means arranging tables for guests.（）A:对B:错答案:A3.When serving Western dishes, the attendant should remove the plate firstand then serve the next course.（）A:对B:错答案:A4..Chinese food is usually served in the order of cold dishes, hot meat dishes,hot vegetable dishes, dim sum, soup, and fruit.（）A:错B:对答案:B5.If the breakfast is included in the room rate, the guests can have the buffetbreakfast freely.（）A:错B:对答案:B第六章测试1.Collect call means a telephone call in which the calling party wants to place acall at the called party’s expense.（）A:错B:对答案:B2.The operator call is also known as the operator-assisted call.（）A:对B:错答案:A3.There are totally six types of phones in a hotel.（）A:对B:错答案:A4.Person-to-person call means the call in which a caller telephones theoperator for help instead of dialing the intended telephone number directly.（）A:错B:对答案:A5.IDD is international direct-dialed phone.（）A:错B:对答案:B第七章测试1.The Business Center only offers service for in-house guests.（）A:对B:错答案:B2.Booking ticket is also one of the responsibilities of the Business Center.（）A:错B:对答案:B3.The guests living in the Executive Lounge can enjoy free afternoon tea.（）A:错B:对答案:B4.The guests living in the Executive Lounge can use the conference room forfree for two hours a day.（）A:错B:对答案:B5.The guests staying in the Executive Lounge can have breakfast here.（）A:错B:对答案:B第八章测试1.Going to the cinema is included in recreation.（）A:对B:错答案:A2.The staff in fitness center should tell the guests that intense exercise can hurttheir muscles.（）A:错B:对答案:B3.Beijing opera is kind of Chinese opera which arose in the mid-20th centuryand was extremely popular inthe Qing Dynasty court.（）A:对B:错答案:B4.Beijing opera’s origins are not in Beijing but in the Chinese pr ovinces ofHubei and Anhui.（）A:对B:错答案:A5.There are three main roles in Peking opera: Sheng,Dan, Jing.（）A:对B:错答案:B第十章测试1.Kidnapping is not included in the special problems.（）A:错B:对答案:A2.It is necessary for a travel agency to have the abilities to handle with specialproblems.（）A:对B:错答案:A3.Traveler’s checks are protected against loss or theft.（）A:错B:对答案:B4.Traveler’s check is complicated to use.（）A:对B:错答案:B5.For the safety and convenience of travelers’checks, you are charged twocommissions.（）A:错B:对答案:B。
商务英语 酒店环境对话
A; Good afternoon,madam. Do you have a reservation hotel ?下午好，女士，你预订酒店了吗？B:No, not yet不，还没有A;so cao you go to our hotel? welcome going to the ritz-carlton .那么，你要去我们酒店吗? 欢迎去丽思卡尔顿酒店.B; Is there any place in the hotel where we can amuse ourselves? 在酒店里是否有我们可以娱乐的地方？A; If you want to take a walk,you can go to the,It is very relaxing there.如果你想散步，你可以到花园，这是非常轻松的B; That sounds good.But is that the only one place to go?这听起来很好，但只有这一个地方可去吗？A: No madam,.There is a recreation center on the ground floor.You can play billiards,table tennis,bridge,and go bowling.地下室有一个娱乐中心你可以去打台球，乒乓球，桥牌，保龄球。
B; Is there a place where we can listen to some music?有一个可以让我们听音乐的地方吗？A;No, madam. our hotel without a music teahouse.不女士，我们酒店没有音乐茶厅B;I’m sorry,I want a place where can listen to music.对不起，我想要一个可以听音乐的地方A;It does n’t matter, Welcome next to the ritz-carlton.不要紧，欢迎下次光临丽思卡尔顿酒店。
商务英语基础 Unit 5 At the Hotel
Receptionist: OK. May I ___h_a_v_e__ your name please? Lucy: Of course. My name is Lucy Epstin from ABC _c_o_m__p_a_n__y_ . My guests’ names are
2. Good lighting means _____B___. A. low lighting so guests can relax B. bright desk lighting so guests can work C. bright lighting for the whole room
Grammar
Choosing Game
1. If you buy more than ten, they knock 20 pence off
_________C__.
A. a price
B. price
C. the price D. prices
2. I spoke to _____D____ younger Mr. Green, not Green
Business Reading
Read and decide which of the following are important for a
business traveler in a hotel?
□ TV □ swimming pool □ modem socket □ quick check-in/out
5. As __A____ unemployment is very high at the moment, it’s
very difficult for people to find _____ work.
商务英语口语Unit7：在酒店Stayingatahotel
★频道为友整理的《商务英语⼝语Unit7:在酒店Staying at a hotel》，供⼤家参考学习。
WAITER: Good evening madam. Do you have a reservation?服务员：晚上好，夫⼈。
你有预订吗?WAITER: Good evening madam. Do you have a reservation?服务员：晚上好，夫⼈。
你有预订吗?KATE MCKENNA: Do I need one?凯特．麦凯纳：要预订吗？KATE MCKENNA: Do I need one?凯特．麦凯纳：要预订吗？WAITER: No, well that will be okay, I guess.服务员：不，我想没所谓的。
WAITER: No, well that will be okay, I guess.服务员：不，我想没所谓的。
Would you like smoking or non-smoking?你要在吸烟区还是⾮吸烟区?Would you like smoking or non-smoking?你要在吸烟区还是⾮吸烟区?KATE MCKENNA: Non-smoking please.凯特．麦凯纳：⾮吸烟区。
KATE MCKENNA: Non-smoking please.凯特．麦凯纳：⾮吸烟区。
WAITER: Would you care to follow me?服务员：请跟我来，好吗？WAITER: Would you care to follow me?服务员：请跟我来，好吗？WAITER: I' m Gregory, madam, and I' m your waiter this evening.服务员：我是格雷⼽⾥，夫⼈，我是您今晚的服务员。
WAITER: I' m Gregory, madam, and I' m your waiter this evening.服务员：我是格雷⼽⾥，夫⼈，我是您今晚的服务员。
初级商务英语口语之酒店住宿
【导语】在⽇常的商务交谈中，对于机场接机和酒店住宿安排是经常的事。
那么关于酒店住宿的英语应该如何表达呢？以下是整理的初级商务英语⼝语之酒店住宿，欢迎阅读！1.初级商务英语⼝语之酒店住宿 Where can I have my breakfast tomorrow morning? Is there a Chinese restaurant here in this hotel? My suit need to be ironed as soon as possible. Then how much do you charge for that? Do you have any bus-tour service at this hotel? Where can I have my breakfast tomorrow morning? 请问明天早上我在什么地⽅⽤早餐? My suit need to be ironed as soon as possible. 我的西服需要马上熨烫。
Then how much do you charge for that? 那你们怎么收费的? Do you have any bus-tour service at this hotel? 你们旅馆有安排汽车观光旅游的服务吗? Do you have a room available for this weekend? 这个周末你们还有空房吗? We can give you 10% off. 我们可以给您打九折。
We have two restaurants. 我们酒店有两个餐厅。
Yes, we have one on the tenth floor. 有的，我们在10层有⼀个。
Do you have a morning wake-up call service? 你们有早晨电话叫醒服务吗? When will you need your clothing? 你什么时候⽤你的⾐物? Would you like me to clean the room now? 我现在来打扫您的房间好吗? Would you like to use the quick laundry service? 您需要加急服务吗? What services come with the rate? 付费服务都包含些什么呢? We offer many different kinds of tours. 我们提供许多不同的观光旅游。
商务英语-酒店服务 ppt课件
5
Provide a pillow menu
4
room
service
ppt课件
2
Clean the room everday
3
Laundry service
9
3
Food and beverage service
餐饮服务
ppt课件
12
Different kinds of food
1 Chinese food 2 western food 3 The buffet
Sauna massage room and
beauty salon 桑拿室和美容沙龙
3
Cafe 咖啡厅
4
ppt课件
18
5
Opportunities and strengths
机遇和优势
ppt课件
19
Strengths
1 Provide personalized
service：
Establish scientific guesthistory, record the guest's likes and dislikes, provide
得空前的发展机遇
2 3 A growing number of travelers through the network
reservation independently. 越来越多的旅行者通过网络自主预定房间。 The hotel can get the benefit by improving the
network evaluation 酒店可以通过提高网络评价获得收益
ppt课件
21
LOGO
Thanks
ppt课件
酒店的商务英语单词
酒店的商务英语单词关于酒店的商务英语单词酒店遍布世界各地，关于酒店的商务英语有哪些?大家知道怎么说吗?下面是店铺整理的一些跟酒店有关的商务英语单词，欢迎大家阅读! 酒店商务英语单词B&B 家庭式酒店Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾酒店商务英语口语Greetings (打招呼)1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生.Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐).11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help (主动提出帮助)17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、 May I take your ba for you?我可以为你拿你的.手提包吗?21、 May I help you with your suitcase?我能帮你拿你的箱子吗?22、 Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗?23、 Thank you very much.非常感谢24、 Thanks for the trouble .麻烦你了25、 It'svry kind of you?你真是太好了26、 No,thanks.不用了，谢谢!Answers to Thanks(对感谢语的应答)27、 You're welcome.欢迎你28、 Not at all.不用谢29、 That's all right.没关系30、 Don't mention it.别提了31、 It's my pleasure.这是我的荣幸Expressing welcome (表示欢迎)32、 Welcome ,sir(madam).欢迎光临，先生(小姐)33、 Welcome to our hotel ,sir (madam).欢迎光临我们酒店，先生(小姐)34、 Welcome to our western restaurant.欢迎来我们西餐厅35、We're glad to have you here.我们很高兴你来到之儿36、I'm always at your service ,sir (madam).随时为你效劳,先生(小姐).Apologies (表示道歉)37、I'm sorry,sir (madam).对不起,先生(小姐).38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.41、I'm sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.下载全文。
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酒店商务英语第一篇：酒店商务英语第一部分前厅Part one FRONT OFFICEUnit one Making a Reservation/Advance Reservation预订Key Sentences例句1.Good morning/evening.Reservation.May I help you?早上好/晚上好，这里是美视五月花酒店客房预订部，请问需要什么帮忙吗？2.What can I do for you?我能为您帮什么忙吗？3.Hold on line, please.Could you please hold on?请稍等（电话中）请稍等，好吗？4.Could you wait a minute, please?请稍等，好吗？5.Are you with a company?您是公司预订吗？6.May I know you departure date?请问您的离店日期是哪天？7.How long will you stay with us?请问您住几天？8.How many people are there in your party?您们一共几个人？9.That will be four nights.四个晚上。
10.May I know the arrival date, please?请问哪天入住？11.Is it just for tonight?请问只住今天一晚吗？12.When do you check in?请问您什么时候入住？13.Would you like a single room or a double room?请问你想订单人间还是双人间？14.What kind of room would you like/prefer?请问您喜欢什么样的房间？15.Would you please tell me your full name, please?请问您的全名是？16.And your address, please?请问您的地址？17.May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是？May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式？How would you like to guarantee your reservation?请问您的担保方式是？May I take your credit card number or Guarantee letter for the guarantee?请提供您的信用卡号码或担保信给我做为担保。
18.We have a single available for those dates.我们还有一些单人间可以接受预订在那个时间段。
19.It’s all right for the next week.下个星期没有问题。
20.We do have a vacancy for those dates.那段时间我们可以接受预订21.Yes, you can have a room on Saturday.是的，星期六您可以订到房间。
22.I’m afraid we won’t be able to guarantee you a room after the 16th.We usually have high occupancies in the peak seasons.恐怕十六号后我们不能保证有房间提供给您，那段时间是我们的入住高峰期。
23.I’m sorry, but we’re fully booked for singlerooms.Would you like to have a double one?很抱歉我们的单人间已经订满了，给您订双人间怎么样？24.I’m sorry, but the hotel is full on that date.很抱歉，那天我们酒店的客房已经住满了。
25.I’m sorry, we don’t have any room available for that week.很抱歉，我们那周的预订已经全满了。
26.Service isn’t included in the room rate.服务费不包含在房费里27.Above rate is subject 15% service expense.以上报价需另付15%服务费28.We offer 10% discount for group reservation, sir.先生，团队预订可以打九折。
29.Mr.smith,let me repeat your reservation to ensure it is correct.you will arrive before……。
史密斯先生，我跟你确认一下你的预订内容：你的抵达日期是。
第二章前台接待1.Have you a reservation？您预定过了吗？2.The bellman will show you the way to the banquet hall.行李员将领您去宴会厅4.Would you please complete this registration form?请填写这张登记表5.Could you sign your name.please?请签上您的姓名6.May I see your passport please?请出示您的护照7.May I know your name and room mumber？请告诉我您的名字与房间号码。
8.May I have your passport or ID Card please？请出示您的护照或身份证。
9.How would you like to make payment,By credit Card or By Cash?请问您想用现金付款还是用信用卡付款？10.Can I have your credit card imprint?请出示您的信用卡，我们需要用它来压卡。
（？）11.Would you please pay 1000as deposit? We will return the balance to you when you check out.请您付1000元押金，我们将在您退房时将余额退还您12.Here is your room key。
这是您的房间钥匙13.Your room number is 246 on the second floor.您的房间在二楼的246房。
14.Here is your key card这是您的房卡15.I’ll get the bellman to take your luggage up.我会叫行李生帮您把行李送到房间16.The bellman here will take your luggage and show you the way.这里的行李生会为您提行李，并为您带路17.We’ll extend the reservation for you.我们可以为您延长预订18.Are you checking out today?您今天可以结帐吗？19.Would you like to check out now?您今天要退房吗？20.Please pay at the cashier’s desk over there请到那边帐台付款21.If there’s anything you need, just ring reception.如果您需要什么，就打电话给服务台。
22.Because of the bad weather, the swimming pool won’tbe open today.因为天气不好，今天游泳池不开放。
23.The phone number of our hotel is 68718888.我们酒店的电话号码是68718888.24.Please dial 9 before you dial the number.拔号码前请先拔9.第四章行李员Are these your baggage？这些是您的行李吗？May I take them for you？我来帮您拿好吗？Please show me your room key。
请让我看看你的房间钥匙This way please请走这边Your entire luggage is here,seven pieces in all.您的行李都在这里,共七件.May I show you the room facilities？我给您介绍一下房间的设施好吗？Here is a brochure explaining hotel services.这里有个小册子介绍饭店各项服务If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door.如果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上There is a recreation center on the ground floor.一楼有一个娱乐中心Shall I turn the cooling up?我把冷气开大些，好吗？Shall I turn the heating down?我把暖气开小些，好吗？Your bags will be kept at the bell captain’s desk.你的包将存放在行李处。
Could you come down to the bell captain’s Desk with your claim tag to pick up your bags?请您拿着行李牌，来行李部取您的包。
We have a sauna bath with a massage service there.,too.在那里还有桑拿浴室并提供按摩服务。
If you want a taxi,you can ask the reception to get one for you.如果您要出租车，您可以请服务台为您叫一辆。
第二篇：商务口语：酒店商务英语100句Greetings（打招呼）1、Good morning ,sir（madam）早上好,先生（小姐）2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir（madam）再次见到你真高兴,先生（小姐）7、Nice to meet you ,sir.见到你真高兴,先生.Titles（称呼）8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir（madam）?我可以知道你的名字吗?先生（小姐）.11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help（主动提出帮助）17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your bag for you?我可以为你拿你的手提包吗？21、May I help you with your suitcase?我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much.非常感谢24、Thanks for the trouble.麻烦你了25、It'svery kind of you?你真是太好了26、No,thanks.不用了，谢谢！Answers to Thanks（对感谢语的应答）27、You're welcome.欢迎你28、Not at all.不用谢29、That's all right.没关系30、Don't mention it.别提了31、It's my pleasure.这是我的荣幸Expressing welcome（表示欢迎）32、Welcome ,sir（madam）.欢迎光临，先生（小姐）33、Welcome to our hotel ,sir（madam）.欢迎光临我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅35、We're glad to have you here.我们很高兴你来到之儿36、I'm always at your service ,sir（madam）.随时为你效劳,先生（小姐）.Apologies（表示道歉）37、I'm sorry,sir（madam）.对不起,先生（小姐）.38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打扰你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.41、I'm sorry to have kept you waiting.对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.Answers to Apology（对道歉语的应答）44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.48、Don't bother about that.别再想它.49、Don't worry about it.别担心.50、Don't apologize, It was my fault.别道歉,这是我的错.Good wishes （良好祝愿）51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.54、Merry Christmas!圣诞快乐.55、May you succeed 祝你成功Parting（分手再见）56、Good－bye and good luck.再见,祝你好运.57、Hope you'll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey.祝你旅途愉快.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.Self－Introduction（自我介绍）64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you.我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I'm the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I'm the receptionist here ,welcome to our hotel.我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses（肯定回答）70、Surely.当然可以.71、Certainly ,sir（madam）.当然可以,先生（小姐）.72、Yes,sir,（madam）.是的,先生（小姐）.73、That's true ,sir（madam）.是这样的,先生（小姐）.74、Very well.非常好.Negative Responses（否定回答）75、No ,sir（madam）.不,先生（小姐）.76、I don't think so.我不这样认为.77、Of course not.当然不.78、I'm afraid that's not a good idea.恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡.80、Would your please sign here ?请在这儿签名好吗?81、A table for two?两人的一张台吗?82、How long do you plan to stay ?你计划住多久.83、Could you please spell your name ?请拼一下你的名字吗?84、What kind of room would you like ?你要哪类房间?85、May I see your passport ?我可以看你的护照吗?86、May I have your tetephone number ?我可以知道你的电话号码吗?87、What's the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 惯用表达语91、Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there.游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy.线路正忙.97、You look grest.你看上去真棒.98、Please consult the song list.请翻阅点歌单.99、It's a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull.如果没有音乐,这世界将会变得很沉闷.第三篇：商务英语外贸价格和酒店用词商务英语BEC 商务英语外贸价格套话 Business is closed at this price.交易就按此价敲定。